1218 Master courses

The Quintessential Customer Experience (QCx) Forum is a ‘peer advisory’ community of communications and Cx professionals whose primary objectives are: To help members keep abreast of the latest CX developments To share best practice across different industry sectors. To provide individual support, advice and guidance for members Membership includes quarterly meetings, team coaching, 1:1 mentoring and online resource. Benefits The QCx Forum benefits both the CX professional and the organisations they work for. Employer Benefits include: Benchmarking performance against organisations in different sectors Keeping up to date with latest trends Maintaining competitive advantage through exceptional customer experience. Individual Member Benefits include: Inspiration for new ideas and approaches Guidance and advice to implement new strategies Support and reassurance from peers What’s included: The current membership package* includes: Forum Meetings Quarterly ‘Mastermind Group’ gatherings in person at a London venue. Each meeting features a specialist speaker providing insights about new trends and best practice. Team Coaching Attendees have the opportunity to share and solve key CX-related challenges they face.  1:1 Mentoring Support Members have access expert mentors to develop new strategies, gain valuable new knowledge and enhance their professional growth. Online Resource Members have access to a dedicated portal providing access to useful templates, tools and articles. * The first annual conference is planned for 2024 Membership Fees and options Three options are available: Essentials - quarterly Forum meetings, team coaching and online resources. £1,400.00 (ex VAT) pa Standard annual membership - includes quarterly forum meetings, team coaching, 4 x 1:1 mentoring sessions and online resource.  £3,600.00 (ex VAT) per annum Platinum membership - over and above the standard membership, includes an intensive quarterly programme of bi-weekly coaching sessions  £4,700.00 (ex VAT) per annum Credentials The Chair of the QCx Forum is Quentin Crowe MA, FCIM. His CX consultancy journey began in 2001 working with clients in the fitness and education sectors. Using an adaptation of the SERVQUAL methodology, he and his team have worked with clients in the charity, quality assurance, construction and cutout sectors (including ISG). Quentin also mentors entrepreneurs, senior marketers and corporate executives. He also chairs a number of ‘mastermind’ groups.  Brands represented include Shell, Asahi, Reuters and St James’s Place Welsh Management.

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ABOUT IN2DRAMA In2Drama is a specialised Academy for young aspiring performers wishing to carve out a career in the performing arts, or simply to explore a new hobby. Our action-packed 5 day course includes over 35 hours of masterclasses taught by industry professionals with connections to UK drama schools, as well as professional film, TV and theatre contacts for anyone looking to take the next step in their learning journey.

Self-understanding is a prerequisite for leading and managing others responsibly and honourably. The field of Neuro Linguistic Programming has helped us to gain a better insight into how we all think and behave. Upon completion of this course participants will be able to: Gain an insight into the purpose and functions of the unconscious mind Develop flexibility to increase their for behaviours in different circumstances Appreciate how different people experience the world Create and set effective goals and direction Understand the NLP Model of Communication Adapt their communication style to maximise effectiveness Influence and persuade others by connecting with people Understand how empowerment can make life easier Appreciate how creativity works Learn creativity techniques to tap into the power of the team 1 Self-awareness Autopilot - your unconscious mind Developing flexibility How identify, values & beliefs shape our behaviour Models of the world 2 Creating direction Describing present and desired state Designing your direction Making it happen Self-mastery 3 Communication The NLP Model of Communication Insights to the way people think Understanding representation systems Reframing the way people think about negative experiences Using metaphor 4 Influence and persuasion Building trust Connecting with people Purpose intention and outcomes The difference empowerment makes 5 Creativity and innovation Hindrances to creativity and innovation Your natural state of creativity Getting unblocked Creativity techniques 6 Action plan Course summary and presentation of action plans

Date: 31st October Time: 4pm Location: Studio A A classic of the horror genre and 1970s cinema, The Exorcist focuses on a battle of wills between a troubled priest and the demon possessing a young girl. William Friedkin's masterpiece of terror is one of the essential scary films everyone needs to see.

Time: 4pm Date: 4th December Location: Studio A Come along to our last regular Film Club of 2023, as we cap it off with a martial-arts masterpiece, Ang Lee's Crouching Tiger, Hidden Dragon. Be sure to book your tickets in advance for this great, spirited adventure film that will have you on the edge of your seat!

Time: 4pm Date: 16th February 2024 Location: Studio A Barbie is back on the big screen! Join us as we return to Barbielandto see Margot Robbie's masterful performance as the titular doll, as she comes up against the all-pervading forces of the patriarchy. Ken (Ryan Gosling) is sick of being Number 2, so when he comes across the male-dominated 'real world', he seizes his chance to take control.

Date: Monday 16th October Time: 4pm Location: Studio A Join us again for CFS Film Club, as this week we visit one of the essential independent films of the last decade, 2016's Best Picture Winner Moonlight. Barry Jenkins' tender masterpiece explores the LGBT identity within wider African-American culture, with stunning imagery, sensational performances and a wondrous score. Follow the story of Chiron, a teenager growing up in the Miami ghetto, dealing with his sexuality and drug-addict mother. Tickets are free to this event, and be sure to join us in The Landor pub afterwards to discuss the film together.

Date: 22nd January Time: 4pm Location: Studio A One of the most highly-acclaimed films of the 2010s (and rightly so), Bong Joon-Ho's 2019 masterpiece Parasite explores the crushing forces of social hierarchy, the deceptive nature of hope and familial bonds in a story that crosses several different genres in a tight, twisty manner. The Kim family live in a deprived area of Seoul, and must work together through trickery and manipulation to convince the much wealthier Park family to hire them as servants. As lies and deceptions mount atop one another, the Kims make a startling discovery that will push their abilities and reveal the darker side hidden in all of them. Come see the first film to win the Palme d'Or and Best Picture Oscar in over 60 years, and join us to discuss afterwards what this film means to you!