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At the end of the 5 days, Learners will attain an RQF Award in the requirements of FD&FA systems for non-domestic buildings BS 5839-1: 2017.

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The LAA operates a strict compliance regime when it comes to auditing family controlled work matters, and mistakes can often result in a Contract Notice, corrective action, and further follow-up activity within 6 months. This course will discuss the various aspects of family controlled work billing, with discussions on topics such as how to bill private law, public law, and help with mediation matters; how to evidence whether substantive negotiations and a settlement have taken place in private law matters; how do the LAA audit travel and other disbursement claims; what evidence must be present on files to avoid any issues on audit – including scope, gateway evidence, and forms/evidence of means (rules on evidence of means will be included in brief, however, a separate, more in-depth course will be announced in due course); and the rules on claiming separate matters and escape fees. Key aspects of the Civil Contract and associated LAA Guidance (including the Codes Guidance) will be included, along with a discussion of common errors that are made. Target Audience This online course is aimed at anyone involved in billing Family Controlled Work matters or managing an LAA Family Contract. Resources Course notes will be provided to all delegates which may be useful for ongoing reference or cascade training. Please note a recording of the course will not be made available. Speaker Steve Keeling, Consultant, DG Legal Steve joined DG Legal after leaving the Legal Aid Agency in August 2016. In his 17 years at the LAA, he worked in the audit team as both auditor and manager and was a Contract Manager for several years. Steve is also a certified SQM auditor and undertakes audits on behalf of Recognising Excellence as well as running training sessions for the SQM Audit Team periodically.

Learn how to create and manage a successful YouTube channel for your business. This workshop will cover everything you need to know when setting up and using YouTube in your business. You will also learn how to use YouTube analytics to track your channel's performance to help you make improvements.

This is a full 4 day course covering the requirements of commercial fire alarm systems to BS 5839 Part 1 2017 Code of Practice for Design, Installation, Commissioning and Maintenance of Systems in Non-Domestic Premises. This is one of the few externally examined Level 3 courses available and is supported by the Fire Industry Association (FIA) and Independent Fire Engineering & Distributors Association (IFEDA). All successful delegates will receive a EAL Level 3 Award in the Requirements of Fire Detection and Fire Alarm Systems for Buildings BS 5839-1:2017

Sales and trade exist because people need and are looking for that which is better than what they have. Sometimes, they don’t even know that they have a need. The critical piece of this process is “connecting the dots.” We must demonstrate that we have listened respectfully, and, as experts, show how the needs are tied directly to our answer. Just because they have a need and we have a solution doesn’t mean that it’s a guaranteed sale. Connecting their needs to our solution is precisely what the Sales Presentation Skills class is all about. Outcomes – Participants will be able to: Research and understand each unique customer to demonstrate expertise; Conduct productive meetings to discover useful information to formulate the most effective solution(s); Propose plans that are fully aligned with the target’s situation and needs; Increase abilities to engage and motivate the prospect/client through compelling presentations; Convey emotional intelligence enthusiasm and sincerity to get client buy-in; Strengthen professionalism through dynamic story-telling, elevating the level of rapport; and Create positive messages even from negative, modeling a problem-solving, can-do attitude for the audience.   Online Format—Sales Presentation Skills is a 4-hour interactive virtual class. Register for this class and you will be sent ONLINE login instructions prior to the class date. Overall, your professionalism, your teaching style, and the content of the course kept it interesting and easy to follow. We believe in what you have taught us, having tried it first hand, I can honestly say, your course works; your methods and ideas have proven themselves. I look forward to working with you again and again in the future. Alan M. Kriegstein, PresidentALA Scientific Instruments, Inc.

PARTICIPANTS WILL ENGAGE IN A TRAINING SESSION TO IMPROVE AND REFINE THEIR RÉSUMÉS. OPPORTUNITIES TO ENGAGE IN ONE-ON-ONE RÉSUMÉ BUILDING & REVIEW SESSIONS CAN BE OFFERED AS WELL. It’s time to move on—or maybe you’ve been “in transition” for too long. Either way, you need some input so that you know what others see when they look at your résumé, and what they hear when they interview you. Participants will engage in a training session to improve and refine their résumés. Opportunities to engage in one-on-one Résumé Building & Review sessions can be offered as well. Part I Data Collection and Organization – assessing work/activities and IMPACT (results) Success Story Format (Situation, Action, Results) Writing With Impact – how to tie actions to results Choosing The Right Words – transferable skills and powerful words Sales 101 – How will these skills benefit the hiring person’s organization? Part II UB4I Writing (“YOU”/ “YOUR,” not “I,” “me,” “my”) Reference list Principles of networking Cover Letter and Résumé Formats – margins, font, type size, small caps, etc. Role Play – Mock Interviews Participants will be able to: Create a complete and correct résumé, a marketing device to attract attention, generate interest, describe accomplishments, and invite contact. Discover, correct, and improve self-marketing messages, leading to a systematic assessment of specific work-related skills. Examine transferable skills and increase personal alignment with prospective organizational mission and goals. Online Format—Résumé Writing, Networking, & Interviewing Workshop 4-hour interactive virtual class. Register for this class and you will be sent ONLINE login instructions prior to the class date. After a two-day seminar, our attendees remained in their seats wanting more from Dr Atkins. His direct, yet challenging approach to presenting topics seemed to mesmerize the participants. Many very lively discussions were part of our workshop’s context. Personally, I am very interested in re-booking this type of experience every year for new leaders to undergo! Michael J. Whitlock, Director of Fay Corey Union & ConferencesSUNY Cortland

Any person who requires the minimum legal requirement to work on air conditioning and refrigeration equipment including air conditioning and refrigeration engineers and technicians, all plant engineers, apprentices, personnel concerned with the recovery, charging or disposal of refrigerants and new comers into the industry. F Gas Regulations training courses are designed for both experienced air-conditioning and refrigeration engineers and also candidates who are looking to cross train and gain qualifications in the air conditioning / refrigeration sector. This F Gas regulations qualification is to meet the legal requirements of EC Regulation 842/2006 (commonly known as the F Gas Regulations). The Certification Schemes are designed for operatives who install, service and repair refrigeration, air-conditioning and heat pump systems, and require the following skills: Safe handling of refrigerant techniques Pipework and Jointing skills Recovery of Refrigerants (restricted to small systems only) Intrusive and non-intrusive leak and performance checking Category 1 covers all aspects of installation, commissioning, servicing, maintenance, recovery and leak checking on all refrigeration, air-conditioning and heat pump systems in accordance with the F-Gas Regulation EC842/2006, regardless of the weight of refrigerant in the system. F Gas regulations Course subjects are: Pressure test and discharge to BSEN378 Charge a blended refrigerant Evaluate system performance to ensure competence (using rule of thumb, temperature, refrigerant state and pressure) Leak test to EC1516/2007 Fabricate and fit brazed and mechanical joints Uphold F-Gas records and log books. Handle refrigerant safely and dispose of rightfully Pressure Regulation compliance All candidates will be able to ensure systems are tight, efficient in their use of energy and meet the F-Gas legal requirement.

The essential course for anyone who wants to find out about the EFQM Model and RADAR and how these tools can benefit their organisation. Whilst this training is effective as a stand-alone course, it is also the starting point for all EFQM qualification routes. Who is it for? This course is suitable for anyone who wants to understand the new EFQM Model and how it can be used to make their organisation more effective. It provides a good overview for consultants who want to add the Model/RADAR to their portfolio of products and services. It is also a pre-requisite for anyone considering one of the EFQM qualification routes as a way of progressing their management development and career. Pre-requisites for this course None Benefits By the end of the course, participants will be able to: explain how the EFQM Model could benefit their organisation and how it could be used to overcome current and future challenges explain how the Model is structured and how the different elements apply to their organisation apply RADAR, the diagnostic and assessment tool, to identify strengths and areas for improvement conduct a high-level health check of their organisation Following the welcome and introduction, this course comprises of 9 modules: Module 1 Why we need a model to face & master complexity? Why the EFQM Model? Module 2 Introduction to the EFQM Model Module 3 The Model (part 1): Direction Module 4 The EFQM Model Module 5 The Model (part 3): Results Module 6 RADAR Module 7 Assessment Module 8 Data & Insights Module 8 Next steps Delivery The course is delivered through a virtual trainer led live class Cost £450 + VAT which includes the training course, the EFQM Model e-book and your EFQM Foundation Certificate. If you are not yet a member but are already thinking about joining CforC, you can find more information on how to become a member and the benefits by clicking here.

LOOKING FOR: ADULT FICTION, NON-FICTION Siân Ellis-Martin joined Blake Friedmann in 2018 and is building a list of fiction and non-fiction at the agency.  With regards to fiction, Siân is looking for commercial, upmarket and accessible literary novels. She always wants to be completely absorbed by the world of the novel, to jump into the character’s life and be swept into the narrative as if she’s been there all along. She’s drawn in by compelling characters and relationships, and loves stories with a mystery or question at the heart of them. She’s open to these ideas being explored in a variety of ways, but at the moment, she’d particularly like to find an epic love story, a fun, queer rom-com with an unusual setting or pitch, and/or a sweeping family saga. Siân leans more towards contemporary settings but does enjoy a historical backdrop too. In non-fiction, she’s looking for narrative non-fiction, history from different perspectives and books that make complicated ideas around things like politics and literature more accessible. Her favourite type of non-fiction book is the one that makes you interested in something or someone you’d never thought you would be. Siân would also love to find cookery and food books too, particularly cuisines that are less visible in the book world, or budget cooking. She’s not currently taking on YA, children’s, fantasy or science fiction projects. Siân would like you to submit a covering letter, 1 - 2 page synopsis and the first three chapters (or 5,000 words, whichever is shorter) of your manuscript in a single word document.  (In addition to the paid sessions, Siân is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print).  By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting. Submission Deadline: Wednesday 13th August 2025