2 QLS Endorsed Courses | CPD Certified | Free PDF & Hard Copy QLS Certificates | 180 CPD Points | Lifetime Access
Level 5 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited
Advanced Professional Certificate Courses These are short online certificate courses of a more advanced nature designed to help you develop professionally and achieve your career goals, while you earn a professional certificate which qualifies you for the appropriate continuous professional development (CPD). Advanced Professional Certificate in Customer Service This course provides the learner with essential skill-building to better serve customers and enhance the organization service delivery.The learner will be able to develop key behaviours and master responses to produce customer happiness and loyalty while achieving a better brand image.After the successful completion of the course, you will be able to learn about the following; Understand the importance of having a customer service policy in a hospitality setting Understand how to promote a customer-focused culture with a high level of service delivery Understand how to identify customer needs and evaluate their level of satisfaction Accreditation All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. Entry Requirements There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and gets updated on current ideas in the respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Customer Service Representative Customer Service Manager Marketing Manager Marketing and Sales Team Public Relations Manager Company Secretary Corporate Leader Team leader
Course Overview Boost your online presence and build a trending brand for your services and products when you take this course on How to Make a YouTube Channel for Business. Hundreds of millions of loyal viewers look to YouTube every day for entertainment and potential buying opportunities, and you can make the most of this guaranteed audience by taking this training. This innovative YouTube Business tutorial provides all the advice and tactics you'll need to make a personal channel trend across the platform and be shared by supportive customers. Expert tuition is supplied across the whole spectrum of skills required, from creating a channel to polishing your marketing strategies. Becoming an established online presence has never been made to look so simple and practical. Make the move to reach out to the multimedia millions by taking this invaluable training now. This best selling How To Make A YouTube Channel For Business has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth How To Make A YouTube Channel For Business is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The How To Make A YouTube Channel For Business is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The How To Make A YouTube Channel For Business is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the How To Make A YouTube Channel For Business, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the How To Make A YouTube Channel For Business will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the How To Make A YouTube Channel For Business to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device. Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.
Project Management Fundamentals - Chinese: On-Demand The course provides practical skills, concepts and principles that can be brought back to the workplace, as well as the insights needed to adapt them to specific project contexts. Many projects are managed by competent and efficient project managers who have not received professional project management training. The work of these project managers includes optimizing processes, planning marketing, developing new products, event planning and implementation, and other project work. Project Management Fundamentals (PMF) is a project management course specially designed for such people, aiming to help such managers build a solid project management knowledge base without affecting their own work too much. The course covers practical skills, theoretical foundations, working principles required in real work situations, and how to flexibly apply the acquired knowledge to special project situations. The goal of this lesson is to improve the quality of work by learning how to plan, manage and control projects effectively. Based on this, the course will focus on a process-oriented, analytically-oriented and systems-oriented approach. These frameworks will help students improve their problem-solving and decision-making skills in real-world projects, with particular emphasis on the collaborative, effective communication, and interpersonal skills needed to manage projects. These contents will run through the entire PMF course, and will be explained in the following two units: People and Projects Execution , Communication , and Building Project Teams What You Will Learn At the end of the course you will be able to: Describe the value of strong project management Identify the characteristics of successful projects and project managers Recognize how current agile/adaptive practices fit into project management Explore the project management process, including initiating, planning, executing, monitoring and controlling, and closing Use project management processes and tools based on case studies and real-world contexts Create a preliminary project plan Use standard project management terminology Basic Concepts Project Management and Related Definitions The Value and Emphasis of Project Management Competitive Constraints and Project Success project life cycle People and Projects Overview of people and projects project manager project team people and projects in the organization Initiating and Defining Requirements Startup project Create a project charter Conduct stakeholder assessments define requirements Using a Work Breakdown Structure Define the Work Breakdown Structure (WBS) Create a working WBS use WBS Managing Project Risk Rationale for risk management Risk Planning Overview identify risks analyze risk Planning Risk Responses Implement response and monitor risks Adaptive Environmental Considerations Estimate Preparation Define estimates Estimation method Estimation practice estimated cost Verify estimates Scheduling Define the scheduling process and related terminology Sorting and defining dependencies Determine the critical path Consider Schedule Risk vs Optimizing Schedule Execution , Communication , and Building Project Teams From Baseline to Execution Project Communications and Stakeholder Relations efficient team Monitoring and Control Define Monitoring and Control Observing how to control from the perspective of competitive constraints Variance Analysis and Corrective Action (Earned Value) Adaptive Environmental Considerations Closing Project finishing project Focus on Project Transition Focus on post-project evaluation
Project Management Fundamentals - Chinese: On-Demand The course provides practical skills, concepts and principles that can be brought back to the workplace, as well as the insights needed to adapt them to specific project contexts. Many projects are managed by competent and efficient project managers who have not received professional project management training. The work of these project managers includes optimizing processes, planning marketing, developing new products, event planning and implementation, and other project work. Project Management Fundamentals (PMF) is a project management course specially designed for such people, aiming to help such managers build a solid project management knowledge base without affecting their own work too much. The course covers practical skills, theoretical foundations, working principles required in real work situations, and how to flexibly apply the acquired knowledge to special project situations. The goal of this lesson is to improve the quality of work by learning how to plan, manage and control projects effectively. Based on this, the course will focus on a process-oriented, analytically-oriented and systems-oriented approach. These frameworks will help students improve their problem-solving and decision-making skills in real-world projects, with particular emphasis on the collaborative, effective communication, and interpersonal skills needed to manage projects. These contents will run through the entire PMF course, and will be explained in the following two units: People and Projects Execution , Communication , and Building Project Teams What You Will Learn At the end of the course you will be able to: Describe the value of strong project management Identify the characteristics of successful projects and project managers Recognize how current agile/adaptive practices fit into project management Explore the project management process, including initiating, planning, executing, monitoring and controlling, and closing Use project management processes and tools based on case studies and real-world contexts Create a preliminary project plan Use standard project management terminology Basic Concepts Project Management and Related Definitions The Value and Emphasis of Project Management Competitive Constraints and Project Success project life cycle People and Projects Overview of people and projects project manager project team people and projects in the organization Initiating and Defining Requirements Startup project Create a project charter Conduct stakeholder assessments define requirements Using a Work Breakdown Structure Define the Work Breakdown Structure (WBS) Create a working WBS use WBS Managing Project Risk Rationale for risk management Risk Planning Overview identify risks analyze risk Planning Risk Responses Implement response and monitor risks Adaptive Environmental Considerations Estimate Preparation Define estimates Estimation method Estimation practice estimated cost Verify estimates Scheduling Define the scheduling process and related terminology Sorting and defining dependencies Determine the critical path Consider Schedule Risk vs Optimizing Schedule Execution , Communication , and Building Project Teams From Baseline to Execution Project Communications and Stakeholder Relations efficient team Monitoring and Control Define Monitoring and Control Observing how to control from the perspective of competitive constraints Variance Analysis and Corrective Action (Earned Value) Adaptive Environmental Considerations Closing Project finishing project Focus on Project Transition Focus on post-project evaluation
ð Unlock Your Potential: Monetizing Expertise with Skillshare Mastery! ð Ready to turn your passion into profit? Say hello to a world where your expertise becomes your greatest asset. Introducing 'Monetizing Expertise: Skillshare Mastery' - the ultimate online course that will transform your skills into a thriving online business! ð What You'll Master: ð Craft Irresistible Courses: Learn the art of creating engaging and high-demand Skillshare classes that captivate your audience from start to finish. ð¥ Build a Brand: Establish yourself as an authority in your niche and create a personal brand that resonates with your target audience. ð¡ Optimize for Success: Uncover the secrets of optimizing your courses for maximum visibility, ensuring your content reaches the widest audience possible. ð¸ Monetize Strategically: Explore proven strategies to turn your expertise into a lucrative income stream on the Skillshare platform. ð¼ Course Highlights: â Comprehensive Modules: Dive deep into each aspect of Skillshare, from content creation to marketing, and watch your expertise blossom into a profitable venture. â Real-World Examples: Learn from successful Skillshare instructors who have turned their passion into a full-time income, and discover the strategies that propelled them to success. â Actionable Insights: Gain practical, step-by-step guidance on creating, marketing, and monetizing your courses, making the learning process seamless and enjoyable. ð Why Choose 'Monetizing Expertise: Skillshare Mastery'? 1ï¸â£ Proven Success: Our course is designed by industry experts with a track record of turning passion into profit on Skillshare. 2ï¸â£ Tailored Strategies: Benefit from personalized strategies that suit your unique skill set, ensuring you make the most of your expertise. 3ï¸â£ Ongoing Support: Join a community of like-minded individuals and get access to continuous support, updates, and exclusive resources to keep you ahead of the curve. ð Limited-Time Offer: Enroll now and unlock exclusive bonuses, including live Q&A sessions, downloadable resources, and access to our private community. ð¡ Don't miss out on the opportunity to transform your expertise into a thriving online business. Join 'Monetizing Expertise: Skillshare Mastery' today and take the first step towards a profitable future! Course Curriculum Basic Overview 00:00 Reasons To Consider Using Skillshare 00:00 How You Will Earn Revenue 00:00 Minimum Equipment Needed 00:00 Policies and Screening 00:00 Skillshare Account Set Up -A 00:00 Creating A Course Outline 00:00 Should I Use PLR 00:00 Creating Course Content 00:00 https://vimeo.com/894861183?share=copy 00:00 Editing Your Course Videos 00:00 Editing Your Course Videos 00:00 Annotating Your Course Video 00:00 Creating A Promotional Video 00:00 Uploading Content To Skillshare 00:00 Setting Up Your Course and Sample Video 00:00 Making Referrals 00:00 First Time Teacher Challenge Workshop 00:00 Student Engagement 00:00 Conclusion 00:00 Advanced Introduction 00:00 Subsequent Courses 00:00 Free Courses 00:00 Course Calendar 00:00 Building Followers On Skillshare 00:00 SEO 00:00 Home Base 00:00 Branding On Skillshare 00:00 Graphics for Branding 00:00 Promotion On Facebook 00:00 Promotion on YouTube 00:00 Promotion on Pinterest 00:00 Promotion on Instagram 00:00 Should You Do Other Platforms 00:00 Email Set Up 00:00 Affiliate Program 00:00 Offline Method 00:00 Document Sharing 00:00 Repurposing Content 00:00 Conclusion 00:00
48-Hour Knowledge Knockdown! Prices are reduced like never before! Did you know? In the UK, over 200,000 people die each year without leaving a will, resulting in intestacy and potential legal complications for their families. Navigating the complexities of Wills and Probate Laws can be a daunting task, especially for those without legal expertise. This Wills and Probate Laws bundle will equip you with the essential understanding of estate planning, trusts, intestacy, probate procedures, and power of attorney, empowering you to make informed decisions about your own estate and assist others in doing the same. Join us now to unlock a future where every well-drafted will is a testament to your expertise. Your journey starts with a click. This Wills and Probate Laws Bundle Package includes: Main Course: Certificate in Understanding Wills and Probate Laws at QLS Level 3 10 Premium Additional CPD QS Accredited Courses - Course 01: Property law Course 02: Family Law Course 03: Contract Law Course 04: Social Housing Management Course 05: Property Management Training Course 06: Paralegal Course 07: Tax Accounting Course Course 08: International Law Course 09: Human Rights Course 10: Property Marketing Skill After taking these Wills and Probate Laws bundle courses, you will be able to learn: Have a comprehensive understanding of the laws surrounding wills and probate, property law, family law, contract law, social housing management, property management training, paralegal, tax accounting, international law, human rights, and property marketing skills. Be able to navigate the legal system and apply your knowledge to real-life situations. Develop critical thinking, research, and analytical skills. Learn how to communicate effectively with clients, colleagues, and stakeholders. Understand the importance of ethical and professional behaviour in the legal profession. Be able to identify legal issues and provide solutions. Gain confidence in your abilities as a legal professional. Why Choose Our Wills and Probate Laws Bundle? You will receive a completely free certificate from the Quality Licencing Scheme Get a free student ID card with Wills and Probate Laws Training Get instant access to this Wills and Probate Laws course. Learn Wills and Probate Laws from anywhere in the world The Wills and Probate Laws is affordable and simple to understand The Wills and Probate Laws is an entirely online, interactive lesson with voiceover audio Lifetime access to the Wills and Probate Laws course materials The Wills and Probate Laws comes with 24/7 tutor support Take the first step towards a promising career in law by enrolling in this Wills and Probate Laws Bundle today. Take a step toward a brighter future! with our QLS Endorsed Wills and Probate Laws Bundle. ***Curriculum breakdown of Wills and Probate Laws*** Module 01: An Introduction to Estate and Wills Module 02: Making a Will Module 03: Trusts and Dispositions Module 04: Intestacy Module 05: Probate Module 06: Correcting Errors in a Will Module 07: Revocation of Wills Module 08: Power of Attorney In this Wills and Probate Laws bundle, you will learn about the laws of wills and probate, property law, family law, contract law, social housing management, property management training, paralegal, tax accounting, international law, human rights, and property marketing skills. All courses are designed to provide you with an in-depth understanding of the topics. By enrolling in this Wills and Probate Laws bundle, you will learn how to navigate the complex legal system and develop the skills needed to succeed in the legal industry. The demand for legal professionals is high, and this course will give you a competitive edge. How is the Wills and Probate Laws Bundle Assessment Process? You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. After passing the Understanding Wills and Probate Laws at QLS Level 3 exam, you will be able to request a certificate endorsed by the Quality Licence Scheme absolutely FREE of cost. CPD 220 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Wills and Probate Laws Bundle is ideal for: Legal professionals seeking specialization. Executors and estate planners. Law students focusing on inheritance law. Financial advisors dealing with estates. Paralegals aspiring to deepen expertise. Individuals entering probate-related careers. Requirements You will not need any prior background or expertise in this Wills and Probate Laws bundle. Career path This Wills and Probate Laws bundle will allow you to kickstart or take your career to the next stage in the related sector such as: Probate Lawyer Estate Planner Trusts and Estates Attorney Inheritance Consultant Paralegal Will Writer Certificates Certificate in Understanding Wills and Probate Laws at QLS Level 3 Hard copy certificate - Included CPD QS Accredited PDF Certificate Digital certificate - Included CPD QS Accredited Hard copy Certificate Hard copy certificate - £29 International students are subject to a £10 delivery fee for their orders, based on their location.
Learn how to make a real difference in your life with our popular relationship manager. Our commitment to online learning and technical expertise is heavily leveraged in the content of these educational modules. Enrol today to take your relationship management knowledge to a whole new level and gain immediate access to research in your chosen field. A Relationship Manager is a professional who is responsible for managing relationships with clients and customers. They are often employed by banks, financial institutions, and other organisations that need to maintain a strong relationship with their customers. This course is endorsed by The Quality Licence Scheme and accredited by CPD (with 120 CPD points) to make your skill development and career progression substantial and easier than ever! The Relationship Manager is responsible for understanding the needs of the customer, providing customer service, and ensuring that the customer is satisfied with the services provided. They also work to build trust and loyalty between the organisation and the customer, as well as to identify any potential issues that may arise. Additionally, they may be responsible for developing and implementing strategies to increase customer satisfaction and loyalty. Enrol now to learn all about it! Learning outcomes Instant access to verified and trusted information Participate in creative and interactive training exercises Rapid assessment and instruction for all subjects The freedom to study anywhere, at your own pace Professional support from dedicated instructors dedicated to online learning Why Prefer this Course? Opportunity to earn a certificate accredited by CPD after completing this Relationship Manager course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standard-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support We are confident that you will find the skills and information you need to succeed in this field and stand out in the eyes of others. Don't rely on poor education and half-baked upbringing. We promise to do our best. We will help you reach your full potential whenever and wherever you need it. Keep in mind that Relationship Managers provide valuable and important theoretical training to everyone. However, it does not provide an official qualification for professional practice. Be sure to check with the relevant authorities or administrators for more information. ****Course Curriculum**** Here is the curriculum breakdown of course: Module 01: Introduction to Customer Relationship Management (CRM) What is Customer Relationship Management? Why Customer Relationship Management? Commercial usages of CRM The Benefits of the Customer Value Management Approach Summary Module 02: CRM Fundamentals Defining CRM Types of CRM Misunderstandings CRM Models Customer Lifecycle Summary Module 03: CRM Strategies CRM Perspectives Functional LevelCustomer-facing Front-end LevelCompany-wide Level Elements of a CRM Strategy CRM VisionCulture of Customer OrientationIntegration and Alignment of Organizational ProcessesData and Technology SupportCRM Implementation Developing a CRM Strategy Step 1: Gaining Enterprise-Wide CommitmentStep 2: Building a CRM Project TeamStep 3: Analyzing Business RequirementsStep 4: Defining the CRM Strategy Customer Strategy Summary Module 04: Data Analysis in CRM The Perspectives of Data Analysis Tools for Data Analysis Correlation AnalysisRegression AnalysisFactor AnalysisCluster AnalysisConjoint Analysis Data Analysis Methodology Customer SegmentationRecency-Frequency-Monetary ValueLifetime Value AnalysisPredictive ModellingMarket Basket Analysis (MBA)Click Stream AnalysisPersonalisation Summary Module 05: CRM Databases Types of Databases Customer DatabaseProspect DatabaseCluster DatabaseEnhancement Database The Benefits of Marketing Databases Application of Marketing Databases Applications that Affect Customer RelationshipApplications that Affect Other Business Operations Summary Module 06: Deepening Customer Relationship Importance of Customer Acquisition and Retention Customer Acquisition The Cost of Customer Acquisition Customer Retention Reorganisation for Retaining Customers Customer Retention Marketing Strategies Summary Module 07: Communication Skills Effective Listening Skills Verbal Communication Written CommunicationOral Communication Non-Verbal Communication Communication Strategies Summary Assessment Module 08: Negotiation Techniques Basic Types of Negotiations Phases of Negotiation PreparationDevelopmentClosure Negotiation Techniques Strategies for Identifying Mutual Gain Effective Negotiation Practise Negotiation on Behalf of Others Summary Assessment Module 09: Conflict Management Definition of Conflict Benefits of Confrontation Prevention of Conflicts Anger Management Conflict Resolution Techniques ResearchPresentationTake Action Summary Assessment Module 10: Time Management Activities Planning and Prioritising Overcoming Procrastination Crisis Handling Organising Workspace to Make Better Use of Time Planning of Meetings Summary Assessment Module 11: Handling Customer Complaints Importance of Handling Customer Complaints Principles of Good Complaint Handling Getting it RightBeing Customer FocusedBeing Open and AccountableActing Fairly and ProportionatelyPutting things rightSeeking Continuous Improvement The Role of CRM in Handling Customer Complaints Summary Module 12: Future of CRM Trends Driving Change in Customer Interaction The Changing Face of CRM What is Digital CRM Digital CRM in Practice Where to Start Cyber Security Concerns Summary Assessment Process We offer an integrated assessment framework to make the process of evaluating learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Designed to provide an introduction to relationship management, this course provides an excellent opportunity to gain the critical skills and confidence to launch a successful career. It also provides access to proven educational knowledge on the subject to support those wishing to achieve their personal goals in this area. Full-time and part-time learners are equally supported and study hours are fully customizable to suit your needs. Requirements No formal qualification is required. Career path Completing the Relationship Manager Training will put your relationship management skills and knowledge to the test. This gives you an advantage in career development, applying for jobs, and on-the-job personal learning. Certificates CPD Accredited Certificate Digital certificate - £10 Diploma in Relationship Manager Training at QLS Level 4 Hard copy certificate - £99 After successfully completing the Diploma in Relationship Manager Training at QLS Level 4 course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 99 GBP inside the UK 109 GBP (including postal fees) for international delivery CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)
Do you want to nail a promotion? Do you want to Inspire your group? Sell an item or a big idea? If you're serious about your career, you require this course. Description: Collaborative writing is mainly characterized as a venture or piece of work that is made by different individuals joined together. It has turned out to be particularly valuable in many organizations that lean toward representatives to cooperate on a venture or require a large task to be divided into little parts keeping in mind the end goal is to accomplish on time. After every worker has completed their part of work, a leader or a group editor attempts to collect the pieces together to create the final work or venture. Our Diploma in Collaborative Business Writing helps the students to gain the knowledge and skills to collaborate with others and create that vital document. Students will touch on the different types of collaboration and approaches to enhance them through specific tools and procedures. These essential abilities will give the student an additional advantage in the business world that many people are losing. Who is the course for? Experts hoping to develop their comprehension of human resource and management duties, and how to effectively do them. Managers. Business owners. Individuals who want to win more clients. Individuals who want to start a new business. Marketing professionals. Team leaders. Business consultant. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Collaborative Business Writing Diploma is a useful qualification to possess, and would be beneficial for the following professionals: Business writing specialist. Freelancer corporate business writer. Data analyst. Marketing communication specialist. Business content writer. Business plan writers. Business consultant. Collaborative Business Writing Diploma Module One - Getting Started 01:00:00 Module Two - What is Collaborative Business Writing 00:30:00 Module Three - Types of Collaborative Business Writing 00:30:00 Module Four - Collaborative Team Members 00:30:00 Module Five - Collaborative Tools and Processes 00:30:00 Module Six - Setting Style Guidelines 00:30:00 Module Seven - Barriers to Successful Collaborative Writing 00:30:00 Module Eight - Overcoming Collaborative Writing Barriers 00:30:00 Module Nine - Styles of Dealing with Conflict 00:30:00 Module Ten - Tips for Successful Business Writing Collaboration 01:00:00 Module Eleven - Examples of Collaborative Business Writing 00:30:00 Module Twelve - Wrapping Up 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00