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Course Overview Is your WordPress blog getting lost in a sea of competitors? The WordPress and SEO Course for Beginners will equip you with the skills and tools you need to optimise your blog content and build a successful SEO strategy. It will teach you best practices and up-to-date techniques for using keywords effectively to drive engagement and boost organic page rank. You will learn how to get high quality backlinks, use the Yoast plugin, and much more. Through instructor-led guidance, you will gain the skills to optimise your posts with related key phrases, improve performance with LSI, and create high quality content that appeals to your target audience. You will have in-demand knowledge required to work in the marketing industry, as well as an in-depth understanding of Google's algorithm. This best selling WordPress and SEO Course for Beginners has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth WordPress and SEO Course for Beginners is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The WordPress and SEO Course for Beginners is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The WordPress and SEO Course for Beginners is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the WordPress and SEO Course for Beginners, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the WordPress and SEO Course for Beginners will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the WordPress and SEO Course for Beginners to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Course Overview This course is the ultimate guide to setting up a home-based business from scratch. It will show you how to be your own boss and make money through affiliate marketing, build your brand from the ground up, and think like an entrepreneur. In the Ultimate Homebased Business Course, you will learn the steps to setting up a home-based business successfully. It covers everything from designing your office space to knowing which products to market. It will also take you through the 8 Ps of entrepreneurship and the types of entrepreneurs. You will become an expert social media marketer and learn how to boost your brand and promote your business effectively, through up-to-date strategies. Whether you are a business student or startup business owner, this course includes best practices and tips that all top entrepreneurs follow. Enrol today and learn from the experts. This best selling Ultimate Homebased Business Course has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Ultimate Homebased Business Course is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Ultimate Homebased Business Course is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Ultimate Homebased Business Course is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Ultimate Homebased Business Course, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Ultimate Homebased Business Course will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Ultimate Homebased Business Course to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Overview: Immerse yourself in the world of digital design with our 'Advanced Diploma in User Experience UI/UX Design' course. In a fast-paced digital age, the need for intuitive and visually appealing designs is more critical than ever. This course is not just about learning; it's about transforming your understanding of user experience (UX) and user interface (UI) design into impactful creations. Through a blend of theory and hands-on projects, you'll navigate the intricacies of creating seamless digital experiences that captivate users. Are you ready to embark on a journey where creativity meets functionality? Unlock the door to a realm where aesthetics meet functionality. Our 'Advanced Diploma in User Experience UI/UX Design' is designed to unleash your creative potential while equipping you with the technical skills needed to excel in the dynamic field of digital design. From understanding user behaviour to crafting visually stunning interfaces, this course will empower you to shape the digital landscape. Learning Outcomes: Analyze user behaviour and design interfaces that cater to diverse user needs. Create wireframes and prototypes using industry-standard tools for effective communication of design concepts. Implement best practices in UI/UX design to enhance user satisfaction and usability. Develop a critical eye for evaluating and refining design solutions based on usability testing. Demonstrate proficiency in translating ideas into visually compelling and user-friendly digital experiences. Why Buy This Course? Elevate your design skills with our 'Advanced Diploma in User Experience UI/UX Design.' This course offers a unique blend of theory and practical projects, providing you with a holistic understanding of UI/UX principles. Whether you're a budding designer or looking to enhance your portfolio, this course equips you with the tools to create engaging digital experiences. Join us and embark on a transformative journey where innovation meets user-centric design. Certificate: Upon completion of the course materials, you'll have the opportunity to take a written assignment test. Upon passing, you can claim a PDF certificate for £4.99. For those seeking a tangible proof of achievement, original hard copy certificates are available for order at an additional cost of £8. Who Is This Course For? Aspiring UI/UX Designers looking to enhance their skills. Graphic Designers interested in transitioning to digital design. Web Developers aiming to improve user interface designs. Marketing Professionals seeking to understand user-centric design principles. Entrepreneurs wanting to create user-friendly digital products. Career Path: UI Designer: £30,000 - £45,000 Annually UX Researcher: £35,000 - £50,000 Annually Interaction Designer: £32,000 - £48,000 Annually Product Designer: £35,000 - £55,000 Annually Web Designer: £25,000 - £40,000 Annually User Interface Developer: £28,000 - £45,000 Annually

Become an expert in crowdfunding with Crowdfunding Confidential: Strategies To Boost Fundraising course. This course is tailored to transform your fundraising capabilities and guide you to the pinnacle of crowdfunding mastery.

 Want to learn effective stock management skills? Are you looking forward to a guide to stock management? If yes, then enrol now to gain access to the information shared regarding stock management through this course. Description: Stock management is basically for risk takers, as investing in stock market is no different than gambling. In this course, you will learn from scratch what stock marketing is? You will also learn about the basics of stocks and shares. You will also come across the variable differences between stocks and shares. Various trading fundamentals will also be introduced in this course. You will also come across the advantages of using stocks and shares. Many other immensely important topics in relation to stock management have been comprehensively explained by our well experienced and professional experts in this course. Who is the course for? Individuals who are looking forward to studying the basics of stock market. For people who are considering stock management as their serious professional career. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Stock Management Basics is a useful qualification to possess, and would be beneficial for the following professionals: Stockbrokers. Financial advisor. Securities sales agent. Financial analysts. Stock market researcher. Stock Manager. Stock trading tutor. Stock Management Basics Introduction To Stocks Basics 00:30:00 About Share Basics 00:30:00 The Difference Between Stocks And Shares 00:30:00 Concept Of Fundamentals Of The Stock Market 00:30:00 How Exactly Do Stock Prices Get Determined? 00:30:00 Benefits Of Using Stocks And Shares 01:00:00 When To Get Out Of The Stock Market 00:30:00 Wrapping Up 00:15:00 Reference Books Stock Management 00:00:00 Guide To Listing on LSE 00:00:00 Mock Exam Mock Exam- Stock Management Basics 00:20:00 Final Exam Final Exam- Stock Management Basics 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview This comprehensive course on Property Development Diploma will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Property Development Diploma comes with accredited certification which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Property Development Diploma. It is available to all students, of all academic backgrounds. Requirements Our Property Development Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 9 sections • 9 lectures • 02:04:00 total length •Introduction to Property Development: 00:19:00 •Different Types of Property: 00:15:00 •Property Research: 00:13:00 •Property and the Law: 00:16:00 •Different Methods of Finance Option: 00:13:00 •Obtaining Building Regulations: 00:11:00 •The Planning Process: 00:11:00 •Project Management: 00:13:00 •Marketing Your Property: 00:13:00

The 'Entrepreneurship' course is designed to equip aspiring entrepreneurs with essential abilities, skills, and tools required to succeed in the business world. It covers various aspects of entrepreneurship, including identifying unique abilities, setting goals, conducting SWOT analysis, and exploring opportunities and threats. Learning Outcomes: Develop a comprehensive understanding of the key abilities and skills required to be a successful entrepreneur. Identify and analyze personal strengths, weaknesses, opportunities, and threats through SWOT analysis. Discover and nurture unique abilities and passion to create a strong foundation for entrepreneurial endeavors. Set clear goals and create a vision for personal and business growth. Utilize SWOT analysis to identify potential opportunities and challenges in the business environment. Acquire the necessary techniques and strategies to leverage strengths and overcome weaknesses. Gain insights into the importance and benefits of SWOT analysis in making informed business decisions. Build a robust entrepreneurial mindset, incorporating purpose, passion, and a vision for the future. What skills you will gain: Expertise in the traits and skills of an entrepreneur. Be skilled in creative thinking and collaborating. Proficiency in developing a business or product idea. Thorough understanding of financial statements. A clear idea of building a marketing and sales strategy. Aligning your entrepreneurial purpose with your passion. Familiarity with your unique ability as an entrepreneurial leader. Comprehensive knowledge of business ethics and etiquette. Step-by-step guidance on SWOT analysis. Why buy this Entrepreneurship? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the Entrepreneurship there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Aspiring entrepreneurs eager to launch their own business ventures. Business students seeking a comprehensive understanding of entrepreneurship. Professionals aiming to innovate within existing companies or industries. Individuals interested in understanding the dynamics of startup ecosystems. Social innovators focused on creating ventures with societal impact. Prerequisites This Entrepreneurship does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Entrepreneurship was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Startup Founder: £50,000 - £100,000 Per Annum Business Development Manager: £35,000 - £70,000 Per Annum Innovation Consultant: £40,000 - £80,000 Per Annum Venture Capital Analyst: £45,000 - £90,000 Per Annum Product Manager: £45,000 - £85,000 Per Annum Social Enterprise Director: £40,000 - £75,000 Per Annum Course Curriculum Section 1 Entrepreneur 1-3 abilities 00:07:00 Entrepreneur 4-6 abilities 00:08:00 Entrepreneur 7-8 abilities 00:05:00 Entrepreneur 9-10 abilities 00:04:00 Entrepreneurial skills assessment activity 00:05:00 Entrepreneur purpose passion 00:07:00 Entrepreneur uniq ability vision goals 00:06:00 Section 2 Entrepreneur unique ability introduction 00:05:00 Reference document on unique ability importance 00:05:00 Entrepreneur unique ability part 1 00:06:00 Questions to ask to find unique ability 00:05:00 Entrepreneur unique ability parts 2 3 4 00:08:00 List down activities unique ability part 2 00:05:00 Activity document unique ability part 3 & 4 00:10:00 Section 3 SWOT analysis benefits 00:03:00 SWOT analysis importance 00:04:00 Video SWOT strengths and weaknesses 00:08:00 Activity personal SWOT - Strengths 00:00:00 Activity personal SWOT - Weaknesses 00:05:00 SWOT opportunities and threats 00:08:00 Activity personal SWOT - opportunities threats 00:05:00 SWOT 2 techniques 00:05:00 SWOT my example 00:08:00 Assignment Assignment - Entrepreneurship 00:00:00

Do you want to achieve your corporate goals by building strong and lasting relationships with your clients, colleagues, and partners? Do you want to learn how to communicate effectively, collaborate efficiently, and manage conflicts professionally? If yes, then this Corporate Relationship Goals for Success course is for you. This course will teach you the essential skills and strategies to establish and maintain successful corporate relationships. You will learn about the basics of corporate etiquette, the principles of effective communication, and the challenges of cross-cultural communication. You will also learn how to establish trust and rapport, work as a team, and handle difficult conversations and conflicts. By the end of this course, you will be able to build professional networks and alliances, and sustain long-term relationships and success. Learning Outcomes By the end of this course, you will be able to: Demonstrate proper corporate etiquette in various situations and contexts Apply effective communication techniques to convey your message clearly and persuasively Understand and respect the cultural differences and preferences of your counterparts Establish trust and rapport with your clients, colleagues, and partners Collaborate and cooperate with your team members to achieve common goals Manage difficult conversations and conflicts with confidence and professionalism. Why choose this Corporate Relationship Goals for Success course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Corporate Relationship Goals for Success course for? Business owners and entrepreneurs who want to attract and retain loyal customers Managers and leaders who want to motivate and inspire their teams Sales and marketing professionals who want to increase their sales and revenue Consultants and advisors who want to provide value and solutions to their clients Professionals and employees who want to advance their careers and expand their opportunities. Career path Corporate Relationship Manager: £40,000 - £60,000 per year Business Development Manager: £30,000 - £50,000 per year Account Manager: £25,000 - £45,000 per year Customer Service Manager: £20,000 - £35,000 per year Project Manager: £35,000 - £55,000 per year Corporate Trainer:£30,000 - £50,000 per year Prerequisites This Corporate Relationship Goals for Success does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Corporate Relationship Goals for Success was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Corporate Relationship Goals Introduction to Corporate Relationship Goals 00:11:00 Module 02: Basics of Corporate Etiquette Basics of Corporate Etiquette 00:11:00 Module 03: Understanding Effective Communication Understanding Effective Communication 00:15:00 Module 04: Cross-Cultural Communication Cross-Cultural Communication 00:13:00 Module 05 Establishing Trust and Rapport Establishing Trust and Rapport 00:13:00 Module 06: Collaboration and Teamwork Collaboration and Teamwork 00:14:00 Module 07: Managing Difficult Conversations and Conflict Managing Difficult Conversations and Conflict 00:14:00 Module 08: Building Professional Networks and Alliances Building Professional Networks and Alliances 00:15:00 Module 09: Sustaining Long-Term Relationships and Success Sustaining Long-Term Relationships and Success 00:16:00

Embark on a transformative journey with our Time Management & Productivity Training in Real Estate course, where the mastery of moments translates to the art of achievement. Real estate professionals will discover the secret rhythm of the Tempo Methodology, a unique approach that harmonizes the ebb and flow of industry demands with personal efficiency. Within the initial chapters, one uncovers the profound understanding of structuring their day, ensuring that every tick of the clock propels them closer to their goals. As the narrative unfolds, attendees will confront the adversaries of productivity, learning to vanquish time-wasters with strategic defenses. Conversely, the course spotlights the allies of efficacious work ethic, imparting methods to foster these elements and thus, magnifying one's temporal assets. This educational odyssey concludes with a symphony of strategies that will not just add hours to your day but add days to your life as a real estate maven. Learning Outcomes Master Tempo Methodology for superior time stewardship in real estate. Identify and mitigate common productivity inhibitors. Implement tactics to enhance personal and professional output. Amplify effective time utilization exponentially. Synthesize course learnings into a coherent, actionable conclusion for ongoing success. Why choose this Time Management & Productivity Training in Real Estate course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Time Management & Productivity Training in Real Estate course for? Real estate agents aiming to refine their daily efficiency. Property managers seeking to optimize operational workflows. Real estate marketers needing to prioritize tasks for better outcomes. Brokerage owners looking to instill effective time practices within their teams. Any real estate professional aspiring to elevate their productivity paradigm. Career path Real Estate Agent: £18,000 - £60,000+ Property Manager: £20,000 - £45,000 Real Estate Marketing Specialist: £25,000 - £50,000 Brokerage Firm Owner: £30,000 - £100,000+ Real Estate Business Consultant: £35,000 - £70,000 Property Development Manager: £40,000 - £75,000 Prerequisites This Time Management & Productivity Training in Real Estate does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Time Management & Productivity Training in Real Estate was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Introduction Meet Your Instructor 00:02:00 Why Shawn as Your Instructor? - Personal Success Story 00:04:00 Roadmap to Do More Deals in Less Time 00:01:00 Time Management Trough Tempo Methodology What is Tempo Methodology? 00:02:00 The First Step to BOOSTING Productivity 00:08:00 Personal Strategy Assessment Time! 00:08:00 How to Make the Necessary Changes 00:05:00 Developing a SUCCESSFUL Game-plan 00:05:00 It's Go Time 00:02:00 The Tempo Methodology Machine 00:03:00 Productivity Killers - How To MINIMIZE Avoiding Your Email Inbox Nightmare 00:06:00 SILENT but DEADLY Productivity Killers 00:06:00 What are Electives? How Do We Stop Them 00:04:00 Mind Blowing Social Media Trends 00:04:00 Productivity Boosters - How To MAXIMIZE Step 1 is Always NUKE IT 00:04:00 Mastering the Art of Goal Setting 00:07:00 Prioritize - Prioritize - PRIORITIZE 00:05:00 Mini Strategies for Success! 00:04:00 Return on Time Invested (ROTI) 00:04:00 Exponentially AMPLIFY Your Time How to Manage 1,000 Clients w/ 1 Click 00:08:00 Simple Tip for Staying Focused 00:06:00 How to Wake Up Every Day Ready to Succeed 00:07:00 Simple Technique to Sleep FASTER & Feel BETTER 00:05:00 How to Increase Efficiency by 300% 00:08:00 Conclusion My Thanks to You 00:03:00 Bonus What's Next? (BONUS) 00:02:00 Assignment Assignment - Time Management & Productivity Training in Real Estate 00:00:00

Description: Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customer's relations. This is important since customers are important for the success of the business. If you want to learn how to efficiently communicate with their customer, clients to understand their demands and needs, then you need to acquire customer relations skills. You could learn this through formal education or register through a course like this one. In this course you will learn the necessary skills, knowledge and information of Customer Relationship Management.  Who is the course for? Business professionals who want to understand the importance of customer relationship People who are interested in learning more about customer relationship management Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Diploma in Customer Relationship Management course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Diploma in Customer Relationship Management 00:30:00 Final Exam Final Exam- Advanced Diploma in Customer Relationship Management 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00