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974 Marketing Management courses

Commercial Property Manager

4.7(160)

By Janets

The Commercial Property Manager Course provides a comprehensive understanding of the property development process and gives you knowledge of the entire process to work effectively in the property development industry. By studying this course, you will also enhance your expertise and gain a greater understanding of property development and investment issues and techniques. As well as this, you will be provided with a thorough and advanced grounding in all aspects of the property development process, markets and institutions, the political, managerial, legal and physical systems which contribute to the effective management and development of property assets, property investment portfolios and development proposals. Why choose Commercial Property Manager Course Earn a free e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement CPD Certification from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who is this course for? Commercial Property Manager Course is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This is a great opportunity for all student from any academic backgrounds to learn more on this subject. Career path Learners from this course have gone on to work in property development, Property management, project management and consultancy in roles such as: Property developer Legal adviser and property lawyer Land and asset manager Property manager Buyer's agent Business broker Marketing manager Project manager Course Content Module 1 - Introduction to Property Management Introduction to Property Management 00:13:00 Module 2 - The Role and Responsibilities of a Property Manager The Role and Responsibilities of a Property Manager 00:12:00 Module 3 - Listing Properties and Marketing Listing Properties and Marketing 00:26:00 Module 4 - The Letting Process and Tenancy Agreement The Letting Process and Tenancy Agreement 00:32:00 Module 5 - The Property Management Process The Property Management Process 00:33:00 Module 6 - Keeping Tenants Long Term Keeping Tenants Long Term 00:12:00 Module 7 - Regulations of Property Management Regulations of Property Management 00:11:00 Module 8 - Changes in the UK Property Market: An Opportunity Changes in the UK Property Market An Opportunity 00:13:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Commercial Property Manager
Delivered Online On Demand2 hours 32 minutes
£9.99

Customer Analytics Training Course

By One Education

Today’s customer doesn’t just buy — they decide, they compare, they vanish, and sometimes return. Understanding why that happens isn’t guesswork; it’s analytics. This Customer Analytics Training Course offers a focused and strategic route into the heart of customer behaviour, turning complex data into easy decisions. You’ll learn how patterns emerge from clicks, purchases, and preferences — all while brushing up on the skills that companies value when making smarter business moves. The course demystifies customer data without blinding you with science. Expect to explore customer segmentation, predictive modelling, data visualisation, churn analysis, and behavioural insights — all explained with clarity and a touch of dry wit. Whether you're managing customer relations, handling data reports, or just want to know what makes customers tick (and when they stop ticking), this course is your route to sharper thinking and sharper results. It’s digital, flexible, and structured with a clear purpose: to turn numbers into narrative and strategy into sense. Learning Outcomes: Understand the basics of customer analytics and customer life cycle Develop effective customer onboarding and activation strategies Use cross-selling techniques to increase customer retention Measure the effectiveness of marketing campaigns using campaign analytics Use customer analytics to drive marketing strategies and improve customer experience Our Customer Analytics Training course is designed to help you gain a deeper understanding of customer analytics and develop effective marketing strategies. With 6 comprehensive modules, you will learn how to develop effective customer onboarding and activation strategies, use cross-selling techniques to increase customer retention, measure the effectiveness of marketing campaigns, and use customer analytics to improve the customer experience. This course is perfect for anyone looking to enhance their understanding of customer analytics and take their marketing campaigns to the next level. Whether you are a business owner, marketer, or digital strategist, this course will help you master the skills you need to make informed marketing decisions and drive results. Customer Analytics Training Course Curriculum Section 01: Basics Of Customer Analytics And Customer Life Cycle Section 02: Customer Onboarding Section 03: Customer Activation Section 04: Cross Selling Section 05: Campaign Life Cycle Section 06: Conclusion How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Business owners who want to understand their customers' behavior better Marketers who want to optimise their marketing campaigns Digital strategists who want to gain a deeper understanding of customer analytics Students who want to explore the field of customer analytics Professionals who want to enhance their data analysis skills Career path Customer Analyst: £20,000 - £40,000 Digital Marketing Specialist: £25,000 - £50,000 Marketing Manager: £30,000 - £60,000 Senior Digital Strategist: £40,000 - £80,000 Head of Marketing: £60,000 - £120,000 Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Customer Analytics Training Course
Delivered Online On Demand1 hour
£12

Google Analytics for Everyone Course

By One Education

Whether you're managing a small blog or running a growing online business, understanding how visitors interact with your website isn’t optional — it’s essential. The Google Analytics for Everyone Course is your pathway to reading your website’s data like a well-written novel. No technical background? No problem. We speak fluent Analytics without sounding like a maths textbook. You'll learn how to navigate reports, interpret traffic sources, and make informed decisions — all while avoiding the confusing jargon that turns data into gibberish. This course doesn't just throw charts and numbers at you — it walks you through what matters and why it matters. From setting up Google Analytics to making sense of the audience behaviour and traffic channels, everything is designed to make you feel like you're wearing a data detective’s hat (minus the trench coat). Whether you're a marketer, content creator, or just someone who wants fewer website guesses and more clarity, this course gives you the confidence to make smarter moves online. Let your decisions be driven by insight — not assumptions. Learning Outcomes: Understand the basics of web analytics and the structure of Google Analytics Set up and manage user accounts in Google Analytics Set goals and track conversions using Google Analytics Analyze website traffic using the audience and acquisition tabs Create custom reports and dashboards using Google Analytics Our Google Analytics for Everyone course is designed to help you become a data-driven marketer using Google Analytics. With 8 comprehensive modules, you will learn how to set up and manage user accounts, set goals, track conversions, analyse website traffic, and create custom reports and dashboards using Google Analytics. This course is perfect for anyone looking to gain a deeper understanding of web analytics and become a data-driven marketer. Whether you are a business owner, marketer, or digital strategist, this course will help you master the skills you need to make informed marketing decisions and drive results. Google Analytics for Everyone Course Curriculum Section 01: Overview of Web Analytics Section 02: Structure of Google Analytics Section 03: Goal Setting Section 04: User Management Section 05: Audience Tab & Acquisition Tab Section 06: Conversion Tab & Dashboard Tab Section 07: Intelligence Tab Section 08: Email & Export Options How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Business owners who want to track the performance of their website Marketers who want to optimise their marketing campaigns Digital strategists who want to gain a deeper understanding of web analytics Students who want to explore the field of web analytics Professionals who want to enhance their data analysis skills Career path Digital Marketing Analyst: £20,000 - £40,000 Web Analyst: £25,000 - £50,000 Marketing Manager: £30,000 - £60,000 Senior Digital Strategist: £40,000 - £80,000 Head of Digital Marketing: £60,000 - £120,000 Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Google Analytics for Everyone Course
Delivered Online On Demand5 hours
£12

Customer Service Techniques Course

By One Education

In a world where a single interaction can shape a customer’s loyalty, understanding the nuances of great service is no longer optional — it's expected. The Customer Service Techniques Course has been crafted for individuals who wish to improve how they engage, respond, and build rapport with customers, both calmly and confidently. From handling complaints with grace to mastering the art of listening, this course draws focus to the techniques that shape positive communication and professional behaviour. Whether you're at the beginning of your customer-facing journey or looking to sharpen your communication finesse, this course offers structured learning around tone, etiquette, and emotional intelligence. By learning how to manage expectations, deliver consistent messaging, and maintain composure under pressure, you'll gain a deeper understanding of what excellent service looks like across industries. If your goal is to leave customers feeling heard, helped, and happy — this course is an excellent place to start. Learning Outcomes: Understand the importance of customer service in business operations. Analyze customer needs and expectations to provide personalized customer service. Implement strategies for exceeding customer expectations and building lasting customer relationships. Develop effective communication skills for handling customer inquiries and complaints. Utilize innovative customer service strategies to create memorable customer experiences. "Customer Service Techniques" is a comprehensive course bundle designed to equip learners with the knowledge and skills necessary to deliver exceptional customer service. This course covers a range of topics, including the basics of customer service, customer follow-up, and innovative customer service strategies. With a focus on personalized service and effective communication, learners will develop the ability to build lasting relationships with their customers and exceed their expectations. This course bundle is ideal for customer service professionals, business owners, and entrepreneurs seeking to enhance their customer service skills. With a hands-on approach and real-world scenarios, learners will come away from this course with a valuable skill set that can be applied in a range of professional settings. Customer Service Techniques Course Curriculum Section 01: Introduction Section 02: History of Evolution Section 03: Customer Service Section 04: Customer Follow Up Section 05: Exceeding customer service Section 06: How to help? Section 07: Innovative customer service How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals seeking to enhance their skills and advance their careers. Business owners and entrepreneurs looking to create memorable customer experiences. Sales professionals seeking to enhance their customer service skills. Front-line employees looking to improve their customer service skills. Anyone interested in learning about the importance of customer service in business operations. Career path Customer Service Representative: £17,000 - £30,000 Sales Representative: £18,000 - £45,000 Customer Success Manager: £30,000 - £65,000 Marketing Manager: £25,000 - £70,000 Business Development Manager: £30,000 - £75,000 Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Customer Service Techniques Course
Delivered Online On Demand4 hours
£12

Strategies on SEO Analytics - Content Marketing Tools Course

By One Education

In the ever-evolving digital landscape, data-driven decisions are no longer optional—they're the engine behind content success. This course dives deep into the vital strategies of SEO analytics and introduces the most effective content marketing tools used by professionals who understand that performance isn't guesswork. You’ll learn how to analyse keyword trends, monitor campaign metrics, and track content performance with precision, all through smart, strategic tools that make your content work harder and smarter. Whether you're managing a brand or fine-tuning your personal blog, this course offers a clear path to understanding how SEO analytics influence visibility and engagement. From identifying what truly resonates with your audience to spotting hidden opportunities in your content plan, it’s all about crafting smarter campaigns—not louder ones. Get ready to think differently about keywords, traffic, and conversions. Learning Outcomes: Understand the fundamentals of content marketing and SEO analytics Use marketing automation tools to optimise your content marketing strategy Create engaging graphics and webinars to drive traffic and conversions Develop a social media strategy to reach your target audience Analyse and measure the effectiveness of your content marketing efforts Our Strategies on SEO Analytics - Content Marketing Tools course is designed to help you optimise your content marketing strategy and drive more traffic to your website. With 2 comprehensive modules, you will learn how to use marketing automation tools, social media, webinars, graphic creation, and other content marketing tools to reach your target audience and drive conversions. This course is perfect for anyone looking to optimise their content marketing strategy and take their online presence to the next level. Whether you are a business owner, marketer, or content creator, this course will help you master the skills you need to become a successful content marketer. Strategies on SEO Analytics - Content Marketing Tools Course Curriculum Section 01: Content Marketing Tools Content Marketing Tools and SEO Analytics Content Marketing Tools-Marketing Automation Content Marketing Tools-Social Media Content Marketing Tools-Webinar Content Marketing Tools-Graphic creation Section 02: Content Marketing Examples Content Marketing Examples 1 Content Marketing Examples 2 Content Marketing Examples 3 Content Marketing Examples 4 Content Marketing Examples 5 Content Marketing Examples 6 Content Marketing Examples 7 Content Marketing Examples 8 Content Marketing Examples 9 Content Marketing Examples 10 Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Business owners who want to improve their online presence Marketers who want to optimise their content marketing strategy Content creators who want to expand their skills Students who want to explore the field of content marketing Professionals who want to enhance their digital marketing skills Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Content Marketing Manager: £25,000 - £45,000 Digital Marketing Specialist: £25,000 - £50,000 Social Media Manager: £25,000 - £45,000 Marketing Automation Specialist: £30,000 - £60,000 Head of Marketing: £50,000 - £120,000 Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Strategies on SEO Analytics - Content Marketing Tools Course
Delivered Online On Demand2 hours
£12

Learn with Case Study - Market Research Course

By One Education

Market research is the compass that guides successful businesses through the ever-changing landscape of consumer preferences and market trends. This course invites you to delve into the art and science of gathering, analysing, and interpreting data to make informed decisions that matter. By focusing on case studies, it offers a clear window into how market research shapes strategies across various industries — all from the comfort of your own space, with no need to attend in person. Designed for those who appreciate a sharp, practical approach, the course blends theory with real examples, helping you understand how data insights translate into meaningful outcomes. Whether you're an aspiring analyst or a professional seeking to sharpen your acumen, this course will enhance your ability to spot opportunities and avoid costly mistakes — all while keeping the tone light, professional, and refreshingly straightforward. Learning Outcomes: Develop an understanding of the principles and practices of market research Learn to conduct effective PESTLE and SWOT analysis Develop analytical skills for conducting market analysis and segmentation Learn to evaluate market potential and consumer needs Be able to create comprehensive market research reports The "Learn with Case Study - Market Research" course is designed to provide a comprehensive understanding of the principles and practices that underpin successful market research. Through engaging case studies and informative modules, learners will gain insights into the basics of market research, advanced techniques for conducting PESTLE and SWOT analysis, effective strategies for assessing consumer needs and preferences, and methods for evaluating market potential and determining the best course of action. By the end of the course, learners will be equipped with the knowledge and skills to create comprehensive market research reports that drive business growth and success. Whether you're an entrepreneur looking to launch a new product or a seasoned marketing professional seeking to enhance your research skills, this course is a must-have for anyone interested in the world of marketing. Learn with Case Study - Market Research Course Curriculum Section 01: Introduction Intro to Case Study 2 Section 02: Case Study Definition Company Overview Company Vision and Mission Statement IRIC Mileposts Company Product Portfolio Company Financial Performance Objective Key Observations Market Research Strategy Pre Market Research Ethos Geo Assessment Profile Market Research Audit PESTLE Analysis Market Analysis Market Segmentation Market Segmentation Continue SWOT Analysis Market REsearch Architecture Market Research Process Market Research Process Continue Report Structure and Course Contents Evaluation and Course Correction Objective Realization and Impact Analysis How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Entrepreneurs looking to launch a new product Marketing professionals seeking to enhance their research skills Business students interested in the field of marketing Sales professionals interested in market research Anyone interested in gaining a comprehensive understanding of market research Career path Market Research Analyst: £20,000 - £40,000 per year Marketing Manager: £30,000 - £80,000 per year Sales Manager: £25,000 - £70,000 per year Product Manager: £30,000 - £75,000 per year Business Development Manager: £25,000 - £70,000 per year Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Learn with Case Study - Market Research Course
Delivered Online On Demand3 hours
£12

Content Writing, Marketing and SEO

By Compliance Central

Are you looking to take your writing skills to the next level and create compelling content that engages and converts your audience? Then this course is for you! In today's digital age, having a strong online presence is crucial for the success of any business. One of the key elements of building an effective online presence is creating high-quality content that resonates with your audience and helps to promote your brand. That's where content writing comes in. Content writing is the process of creating written content for websites, blogs, social media, and other platforms. Whether you're writing blog posts, articles, or product descriptions, the goal of content writing is to educate and engage your audience while also promoting your brand and driving conversions. One of the key benefits of content writing is that it can help to improve your search engine rankings. By creating well-written, informative content that includes relevant keywords, you can make it easier for people to find your website and your business. In addition to improving your search engine rankings, content writing can also help to build your brand's reputation. By creating content that educates, informs, and entertains your audience, you can establish your brand as a thought leader in your industry. Throughout this course, you will learn the fundamentals of content writing, including how to conduct research, identify your target audience, and craft a message that resonates with them. You'll also discover how to create different types of content, such as blog posts and learn how to optimise your content for search engines. Sign up for our Content Writing course today and start creating content that stands out! Learning Outcome: After completing the course, you will be able to: Understand the importance and purpose of content writing Gain knowledge of the basics of content writing and its components Understand content marketing and its role in promoting and selling products or services Learn about copywriting and how to write effective copy Simplify the content writing process with practical tips and techniques Optimise content for better search engine rankings and visibility Know how to promote content effectively for maximum reach and engagement Develop skills and strategies to become a successful writer Learn how to write effective blog posts that engage and inform readers Understand the key elements of a well-rounded content writing strategy. Along with the Content Writing course, you also get: Lifetime Access Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials- Anytime, Anywhere - From Any Smart Device (Laptop, Tablet, Smartphone Etc.) 100% Learning Satisfaction Guarantee Our course is designed by experienced content creators who know the ins and outs of the industry. They shared their knowledge, tips, and tricks to help you create content that truly makes an impact. Curriculum Breakdown of the Course Section 01: Introduction Section 02: Basics of Content Writing Section 03: Content Marketing Section 04: Copywriting Section 05: Content Writing Simplified Section 06: Optimising Content for SEO (Search Engine Optimisation) Section 07: Content Promotion Section 08: Tips to Become a Successful Writerr Section 09: Blog Post Writing Section 10: Conclusion Certificate of Achievement After successfully completing this Content Writing course, you can get a digital and a hardcopy certificate for free. The delivery charge of the hardcopy certificate inside the UK is £3.99 and international students need to pay £9.99 to get their hardcopy certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The course is for anyone looking to improve their writing skills and create effective content, whether it be for personal, professional or even academic endeavours such as: Aspiring writers Business owners and entrepreneurs Marketing and communications professionals Freelancers Students and recent graduates Requirements To enrol in this Content Writing course, all you need is a basic understanding of the English Language and an internet connection. Career path Content Writer: £22,000 to £40,000 per year Social Media Manager: £25,000 to £45,000 per year SEO Specialist: £26,000 to £50,000 per year Digital Marketing Executive: £24,000 to £42,000 per year Copywriter: £20,000 to £38,000 per year Content Marketing Manager: £30,000 to £55,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Content Writing, Marketing and SEO
Delivered Online On Demand3 hours
£12

Customer Relationship Management

4.7(160)

By Janets

Learning Outcomes Understand the importance of customer relationship management in modern business and its impact on customer satisfaction and loyalty Learn about different types of CRM software and how to select and implement a suitable solution for a particular business Develop skills in managing customer interactions and communication across various channels, including email, phone, and social media Gain knowledge in data analytics and reporting to better track customer behaviour and identify trends and patterns Explore strategies for using CRM to improve sales and marketing efforts, such as targeting and segmentation Develop skills in managing customer complaints and resolving conflicts to maintain positive relationships with customers Understand the legal and ethical considerations surrounding customer data and privacy in the context of CRM Learn how to measure and evaluate the success of a CRM program and make improvements over time Description For those looking to develop their abilities in managing client interactions, strengthen their relationships with customers, and expand their businesses, our Customer Relationship Management (CRM) course is ideal for them. In this course, students will obtain a thorough understanding of the function of CRM in contemporary business and how it may affect client loyalty and satisfaction through the course. Participants will get knowledge about several CRM tool types and how to pick and use the best option for their particular business needs. Also, they will learn how to manage customer contacts and communication through a variety of platforms, including email, phone, and social media. Their ability to better monitor customer behaviour, spot trends and patterns, and use data analytics and reporting to make defensible judgements will all be elevated by this training. The course will also address how to manage customer complaints and settle disputes to preserve strong relationships, as well as ways for using CRM to improve sales and marketing efforts, including targeting and segmentation. Also, students will learn about the moral and legal issues that arise when dealing with customer privacy and data in the context of CRM. Certificate of Achievement After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for 9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for 15.99, which will reach your doorsteps by post.  Method of Assessment In order to successfully complete the Customer Relationship Management course, students will be required to sit for a final assessment. After they submit their assignment, our expert team will evaluate and provide instant feedback. Career Path Here are some potential career paths for individuals who take a Customer Relationship Management (CRM) course in the UK, along with the annual salary range for each: CRM Manager: £46,000 to £66,000 per year Customer Success Manager: £35,000 to £50,000 per year Sales Manager: £36,000 to £71,000 per year Marketing Manager: £35,000 to £65,000 per year Course Content Module 01: Customer Relationship Management Module 02: What CRM Is and Who It Serves Module 03: Checklist for Success Module 04: Requirement Driven Product Selection Module 05: Considerations in Tool Selection Module 06: Strategies for Customer Retention Module 07: Building the Future Module 08: Homegrown vs. Application Service Provider Module 09: The Development Team Module 10: Evaluating and Reviewing Your Program

Customer Relationship Management
Delivered Online On Demand2 hours 25 minutes
£9.99

Hotel Management Level 4

4.7(160)

By Janets

This Hotel Management Level 4 course is designed to provide a comprehensive introduction to hotel management, including workplace fundamentals and a range of key managerial topics identified through extensive research and years of in-the-field experience. This comprehensive course aims to prepare you for working successfully within a hotel. You will learn every aspect of hotel management, including career development, HR management, hotel organisation, food and beverage, quality management, marketing, overall functions, systems, reports, and communications. This course also breaks down the duties of the front office manager in detail, and shares information on best practice and procedures for the everyday management of a hotel and its staff. You will learn how to use this knowledge to have a prepared career start, pick the suitable hotel department for your professional growth and eventually get a management job with a good contract. Learning Outcomes of The Hotel Management Level 4: Gain a detailed overview of hotel management, including its structure and professional terminology. Explore everything that you need to know for the smooth operation of your hotel. Develop your communicational, interpersonal and leadership skills in no time. Understand traditional, comprehensive hotel management knowledge, along with the skills required to thrive in the industry. Learn how to understand and satisfy the needs of your customers and employees. Be able to supervise various operational departments within hotels. Learn how to employ, train and liaise with staff to address and handle guest complaints and queries. Understand what it takes to increase the occupancy rate, gain regular guests, and double your hotel revenue overnight. Discover the role and responsibilities of the front office manager. Gain an overview of essential regulatory requirements concerning service quality. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is This Course for? The Hotel Management Level 4 course is: Best suited to both those who are new to management, and those with more experience. Ideal for Hotel Management students. Recommended for Hospitality professionals who are just starting an internship or first job. Suitable for individuals who are in the early stages of their career. Career Path Hotel management shines a little brighter than the other disciplines of the hospitality industry. Once you have completed the course successfully and earned your qualification, you can ascertain a successful future. A few most coveted Hotel Management job opportunities include: Front Office Manager Hotel Operations Manager Catering Manager Accommodation Manager Hotel Accountant Marketing Manager.

Hotel Management Level 4
Delivered Online On Demand4 hours 50 minutes
£9.99

Childminding Course

4.7(160)

By Janets

Overview The Level 3 Childminding Online Course will give you certifiable proof that you are skilled in child care and can be employed in childminding activities. This will open pathways to highly-regarded positions as nannies, professional babysitters, or similar occupations  This training program will explain how to establish a trusted child care business, complete with a safe and fun environment for the young. You'll also be taught in the skill of providing exciting activities for children, and the importance of keeping to routines. This is complemented by the concept of ethics and supporting positive behaviour in children, whilst also safeguarding them.  By completing this course, you will be qualified to seek ongoing work as a trusted childminder and have parents feel safe in the knowledge that their family is being protected and cared for.  Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you can instantly download your e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Requirements There is no specific requirements for our Childminding Course course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. The course requires a moderate Internet connection so it is possible to start learning with any type of Internet from anywhere at anytime without any limitations.  Course Content Nannying What is a Nanny? 00:30:00 Time Management for Nannies 00:15:00 A Day in the Life of Martha, the Nanny 00:30:00 Caregiver and Team Player 00:15:00 It Takes a Village to Raise a Child 00:15:00 The Nanny's Job Profile 00:15:00 Meet the Needs of the Child 01:00:00 Childcare Basics Childcare Basics 00:30:00 Available Centers 00:30:00 Training And Certification 00:30:00 Legal Requirements 01:00:00 Health And Safety Issues 00:30:00 Child Care Equipments 00:30:00 Insurance and Staffing 00:30:00 Marketing & Managemental Aspects 00:30:00 Childcare Child Care Guidelines 00:30:00 Outdoor Safety 00:15:00 Plants That Poison 00:15:00 Guidelines for Food Preparation and Handling 00:30:00 Changing Diapers 00:30:00 Symptoms of Illness 00:30:00 Wrapping Up 00:15:00 Recommended Reading Recommended Reading: Childminding Course 00:00:00 Mock Exam Mock Exam- Childminding Course 00:20:00 Final Exam Final Exam- Childminding Course 00:20:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Childminding Course
Delivered Online On Demand10 hours 55 minutes
£25