Level 3 & 4 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access
This course enables the learner to explore and analyse the global landscape a business is operating in. The learner will be able to identify different forces and actors in the global business environment. After the successful completion of this lecture, you will be able to understand the following: Defining Globalisation. Types of Globalisation. Understanding International Investing and its types. What is Investment Process? Globalisation and International Investment Processes: Relation. Globalisation and International Investment Processes: Key Aspects. Defining Global Business Environment. Global Business Environmental Factors. Barriers to Entry and Exit in Global Business Environment. Impacts of Globalisation on National and Multinational Business Organisations. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understanding The Global Business Landscape Quiz: Understanding The Global Business Landscape Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and gets updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Learning and Development Manager Strategy Manager Change Manager Organizational Behaviour Specialist Operations Manager Team Lead Average Completion Time 2 Weeks Accreditation 1 CPD Hour Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.
3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support
Join us for this comprehensive course and discover how HRM impacts the organisational environment in the long run. We will delve deep into the relevance, nature and scope of HRM, and analyse the principles, techniques and significance of HRM practices in organisations. By the end of this course, you will have gained a thorough understanding of HRM and be equipped with practical skills to excel in this field. After the successful completion of the course, you will be able to learn about the following, Understand the core concept and role of HRM. Explain how it affects the organisational environment in the long run. Study its relevance, nature and scope. Analyse principles, techniques, and significance of Human Resource Management practices in organisations. Are you interested in mastering the essential concepts of Human Resource Management? Join us for this comprehensive course and discover how HRM impacts the organisational environment in the long run. We will delve deep into the relevance, nature and scope of HRM, and analyse the principles, techniques and significance of HRM practices in organisations. By the end of this course, you will have gained a thorough understanding of HRM and be equipped with practical skills to excel in this field. Enroll now and take the first step towards becoming an HRM expert! VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Dynamics of Human Resource Management Self-paced pre-recorded learning content on this topic. The Dynamics of Human Resource Management Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Business students or professionals Human resource professionals Managers and executives Entrepreneurs and small business owners Individuals interested in pursuing a career in human resources Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.
Level 2 & 4 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access
Elite EA/PA Forum We are delighted to announce the Elite EA/PA Forum for the UK & Ireland will be on the 13th November 2025. Our workshop aims to: Enhance your influence and impact by mastering assertive communication, negotiation, and self-advocacy skills. Stay composed and solution-focused in high-pressure situations with practical tools for crisis management and clear decision-making. Embrace evolving technology by understanding how AI and automation can streamline your role and boost efficiency. Future-proof your career by building strategic value, resilience, and adaptability in an ever-changing professional landscape. Keynote Address with Q&A from the audience: What to expect from Sam's Keynote: With over 30 years supporting leaders at the highest levels, Sam Cohen brings a wealth of insight, experience, and stories (the kind she can share) to the stage. From 18 years serving within The Royal Household - including as Deputy Private Secretary and Press Secretary to Her late Majesty Queen Elizabeth II - to working with The Duke and Duchess of Sussex, running the Prime Minister’s Office at Downing Street, and serving as Chief of Staff to the global CEO of Rio Tinto, Sam’s career is a masterclass in discretion, diplomacy, and delivering at the top. In this exclusive keynote, Beyond the Role, Sam will explore how Executive Assistants don’t just support leaders - they shape leadership, drive strategy, and build legacy from behind the scenes. Join us for this rare opportunity to hear from someone who’s been at the epicentre of power - and bring your questions! The keynote will include a live Q&A, where you can ask Sam about her remarkable career, leadership insights, and how to truly excel in high-performance environments. (Don’t ask her what the Queen kept in her handbag - she’s not telling.) Sam Cohen Career Bio: Sam Cohen has spent the last 30 years working to support leaders in the public and private sectors. Sam spent 18 years serving The Royal Household, as Deputy Private Secretary to Her late Majesty Queen Elizabeth II and Press Secretary to The Queen. Sam also served as Private Secretary to The Duke and Duchess of Sussex. Following this time, Sam worked as Director of the Prime Minister’s Office at Downing Street under Boris Johnson and, most recently, was Chief of Staff to the global CEO at Rio Tinto. Source: ABC News - YouTube Channel. Facilitator - AM: Monika Turner The Confident Assistant - Speak Up, Go After What You Want & Create The Future You Deserve: Develop practical strategies to negotiate workload, boundaries, and career growth with confidence. Learn assertive communication techniques to handle challenging conversations effectively. Build self-advocacy skills to articulate your value and influence outcomes in the workplace. Monika Turner Career Bio: Monika Anna Turner is an ICF-certified Leadership and Executive coach with over seven years of experience helping professionals unlock their confidence, elevate their voice, and lead with authenticity. Before stepping into coaching, she built a successful career as a Personal Assistant, Executive Assistant, and ultimately Chief Of Staff —giving her a deep understanding of the unique challenges and strengths of support roles. Originally from Poland, Monika knows firsthand what it’s like to question your voice and your value—especially in a second language. Her journey from self-doubt to self-assurance informs everything she does today. Through her coaching, she empowers assistants and leaders alike to move beyond fear, speak up and create fulfilling careers they’re proud of. Panel Fabiana Goncalves Executive Assistant to Global VP PerfectDraft & PerfectDraft Commercial Director An accomplished C-Suite Executive & Personal Assistant, I bring over a decade of experience supporting top-level leadership—including CEOs, Founders, and Executive Teams—across multinational and national organizations. I specialize in executive support that goes far beyond calendar management, contributing as a strategic partner in decision-making, operations, and leadership effectiveness. Known for my discretion, diplomacy, and operational precision, I help executives stay focused on what matters most—by anticipating needs, managing complexity, and driving efficiency in both corporate and personal domains. I bring a strategic lens to every task, balancing immediate priorities with long-term objectives. With a proactive mindset, sharp judgment, and strong communication skills, I serve as a trusted advisor and problem-solver in fast-paced, high-stakes environments. Rebecca Polson Executive Support Manager to the Chief Executive An award-winning Executive Assistant with over 10 years’ experience across the higher education, charity, private, and public sectors. Currently Executive Support Manager to the Chief Executive at Alzheimer’s Research UK, she provides high-level support in the fast-paced, mission-driven environment of the largest dementia research charity in the UK. Her previous roles include supporting senior leaders at the Natural History Museum, the Incorporated Society of Musicians, and the Royal College of Music. She brings expertise in executive support, governance, stakeholder engagement, and complex diary and project management. Named PA of the Year in 2023 and a finalist in the SecsintheCity PA of the Year Awards, she is known for her professionalism, discretion, and ability to stay ahead of the needs of the people and organisations she supports. Ola Boddington Senior Executive Assistant As a seasoned Executive Assistant, she has honed her skills in management and project planning over the years. She has worked with various organisations, including Zoa, Signal AI, and ConsenSys, where she provided high-level administrative support to senior executives. Her expertise lies in managing complex schedules, coordinating travel arrangements, and ensuring seamless communication among team members. She is also proficient in using various software tools to streamline workflows and enhance productivity. She is passionate about delivering exceptional service and contributing to the success of the teams she works with. Claudine Martin Senior Executive Assistant Claudine is a highly skilled Senior Executive Assistant, currently supporting the Head of BNY Pershing EMEA. With a distinguished career spanning nearly 17 years in the British Army, Claudine retired in 2023 at the rank of Staff Sergeant, bringing a wealth of experience in high-pressure environments and strategic operations to her current role. Throughout her military career, Claudine specialised in Human Resources, and served as the Personal Assistant to the Army Director of Engagement and Communication at the Ministry of Defence. In this capacity, she played a pivotal role in the planning and execution of significant events and initiatives, showcasing her exceptional organisational skills and attention to detail. Her dedication and professionalism were recognised when she was awarded PA of the Year in 2019 by PA Life. An advocate for the Executive Assistant profession, Claudine is also a sought-after public speaker. She regularly shares her insights at industry events, including the PA Show, and serves as an advisory board member, contributing to the ongoing development and recognition of the profession. Claudine is passionate about empowering others and has previously mentored young people through the Diana Award, a programme established in honour of Princess Diana to support disadvantaged youth. Additionally, she has participated in Fast Forward 15, a mentoring initiative aimed at women aspiring to build careers in events, hospitality, or related industries. With her extensive experience, dedication to excellence, and commitment to mentorship, Claudine continues to make a significant impact in her field and inspire the next generation of leaders. She proudly represented the UK at the Invictus Games 2023, showcasing her unwavering determination and unwavering spirit. In her spare time, Claudine enjoys park run and writing poems. The Importance of Becoming a Strategic Advisor Learn how to shift from reactive to proactive. Develop the mindset and behaviours of a strategic advisor. Understand how to add value beyond your job description. Facilitator - PM: Justin Kabbani AI Is Not Here to Replace You. It's Here to Upgrade You. We'll explore Justin's proven 3P framework: Priming – How to set up AI like a strategic advisor by feeding it context, tone and mindset Prompting – How to craft clear, structured instructions to get consistently great results Producing – How to turn AI outputs into high-leverage work that makes you stand out Your session outcomes: Real examples from admin professionals already using AI to elevate their work Prompts you can copy, adapt, and test live Interactive exercises to build confidence fast A practical challenge to implement right after the session If you’ve been overwhelmed by AI, or underwhelmed by its impact, this session will change that. You'll leave with tools you can use today, and a mindset you’ll carry forward for the rest of your career. Justin Kabbani Career Bio: Justin Kabbani is one of Australia’s most in-demand AI trainers and keynote speakers, known for making AI feel simple, powerful, and immediately useful. He’s worked with brands like Uber, Treasury Wine Estates, and Udemy, helping their teams embed AI into daily workflows, strategic planning, and executive communication. Over the past two years, Justin has trained more than 2,000 professionals across Australia and beyond, consistently earning feedback like “mind-blowing,” and “game-changing”. His signature Prime, Prompt, Produce framework has transformed how business leaders, executive assistants, marketers, and teams think, work, and communicate with AI, without needing to be “tech people.” Justin believes AI isn’t here to replace people. It’s here to take the robotic work off our plate, so we can focus on what humans do best. LinkedIn: https://www.linkedin.com/in/justinkabbani/ Website: https://justinkabbani.com/ Speed Connections Networking Session Join us for Speed Connections, a lively 30-minute networking session designed to foster meaningful connections in a fun, fast-paced environment. Every 10 minutes, attendees will be placed into new breakout rooms with small groups, giving everyone the chance to meet a diverse range of peers. Each breakout session will feature engaging prompts to spark conversations and make networking enjoyable and memorable! Who will attend this event? Executive Assistant (EA) Personal Assistant (PA) Virtual Assistant (VA) Legal Secretary Legal Executive Assistant Administrative Assistant Office Manager Health Care Office Manager Chief of Staff Additional roles may be relevant depending on role responsibilities along with development opportunities. This workshop is open to females, male including trans women/males and non-binary professionals. Group Rate Discounts To discuss our group rates in more detail, please email support@elite-forums.com and provide the following: Group Number (How many would like to attend) Event Date (If numerous dates, please advise if we are splitting attendees across multiple dates) Attendee Contact details (Or request our Group Rate Document. Complete and return - we'll sort the rest.) Group discounts are on request - see below group rate discount brackets: 🧩 You just need one piece to come together - to unlock your Elite Potential. 🔑 Media outlets/organisations will not be permitted to attend this event.
***24 Hour Limited Time Flash Sale*** Food Science and Technology Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Are you a professional feeling stuck in your career, struggling to keep up with the ever-changing demands of the industry? Or perhaps you're a beginner, unsure of where to start or how to break into your desired field. Whichever stage you're in, our exclusive Food Science and Technology Bundle provides unique insights and tools that can help you achieve your goals. Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our Food Science and Technology bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. Whether you're looking to advance in your current role or embark on a new career journey, this bundle has everything you need to take your professional life to the next level. But that's not all. When you enrol in Food Science and Technology Online Training, you'll receive 25 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free. Courses Are Included In this Food Science and Technology Career Bundle: Course 01: Food Science and Technology Course 02: Food Microbiology Course 03: Biotechnology Course 04: Food Hygiene Level 3 Course 05: Nutrition and Hydration Course 06: Food and Mood: Improving Mental Health Through Diet and Nutrition Course 07: Immunity Boosting Food Course 08: Food Allergy Awareness Course 09: Vacuum Packing Training Course 10: UK Cooking and Gastronomy Technician Course Course 11: Kitchen Manager Course 12: Meal Planning for a Perfect Diet Course 13: Ketogenic Diet: Lose Weight & Feel Amazing Course 14: Vegetarian Diet Course 15: Weight Loss - Intermittent Fasting Course 16: Nutrition: 60+ Foods For Health, Fitness & Dieting Course 17: Food Labelling Regulations Training Course 18: HACCP Food Safety Levels 1 and 2 Course 19: Quality Assurance Manager Course 20: Diploma in Waiter Training at QLS Level 4 Course 21: Cleaning Diploma Course 22: Oven Cleaning Training Course Course 23: Food and Beverage Manager Course 24: How to Improve Your Food Hygiene Rating Course 25: Diploma of Catering Management & Cooking Culinary (Online) With Food Science and Technology, you'll embark on an immersive learning experience that combines interactive lessons with voice-over audio, ensuring that you can learn from anywhere in the world, at your own pace. And with 24/7 tutor support, you'll never feel alone in your journey, whether you're a seasoned professional or a beginner. Don't let this opportunity pass you by. Enrol in Food Science and Technology today and take the first step towards achieving your goals and dreams. Why buy this Food Science and Technology? Free CPD Accredited Certificate upon completion of Food Science and Technology Get a free student ID card with Food Science and Technology Lifetime access to the Food Science and Technology course materials Get instant access to this Food Science and Technology course Learn Food Science and Technology from anywhere in the world 24/7 tutor support with the Food Science and Technology course. Start your learning journey straightaway with our Food Science and Technology Training! Food Science and Technology premium bundle consists of 25 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of Food Science and Technology is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification You have to complete the assignment given at the end of the Food Science and Technology course. After passing the Food Science and Technology exam You will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards completely free. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Food Science and Technology course is ideal for: Students seeking mastery in Food Science and Technology Professionals seeking to enhance Food Science and Technology skills Individuals looking for a Food Science and Technology-related career. Anyone passionate about Food Science and Technology Requirements This Food Science and Technology doesn't require prior experience and is suitable for diverse learners. Career path This Food Science and Technology bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates CPD Accredited Digital certificate Digital certificate - Included CPD Accredited Hard copy certificate Hard copy certificate - Included If you are an international student, then you have to pay an additional 10 GBP for each certificate as an international delivery charge.
24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Did you know that according to a report by the Centre for Economics and Business Research, 72% of UK businesses are actively using ERP systems to streamline their operations? In today's competitive business landscape, mastering ERP is a valuable skill for anyone looking to gain a leading edge. This Level 2 Diploma in Enterprise Resource Planning (ERP) course is designed to equip you with the knowledge and tools to navigate the world of ERP effectively. Courses Included in this 11 in 1 Enterprise Resource Planning (ERP) bundle Course 01: Enterprise Resource Planning (ERP) Course 02: Accounting and Finance: Xero, Sage 50, Quickbooks Course 03: Business Intelligence Analyst Course 04: Project Management Course 05: Human Resources Management Course 06: logistics Management Course 07: MODERN MANUFACTURING TRAINING Course 08: Material Management Course 09: Supply Chain Management Course 10: Procurement and Supply Operations Course 11: Customer Relationship Management (CRM) Learning Outcomes of Enterprise Resource Planning (ERP) Understand ERP systems' operations and economic entity management. Develop entrepreneurial creativity and innovation for business growth. Align ERP systems with internal priorities and objectives. Master operational indicators, KPIs, and performance metrics analysis. Utilise advanced measurement and data presentation tools effectively. In this Enterprise Resource Planning (ERP) course, you'll gain a solid understanding of core business processes like finance, human resources, supply chain management, and more. Organisations across various industries are recognising the transformative power of ERP systems in streamlining operations, enhancing efficiency, and driving profitability. Why Choose Our Enterprise Resource Planning (ERP) Course? Get a Free QLS Endorsed Certificate upon completion of Enterprise Resource Planning (ERP) Get a free student ID card with Enterprise Resource Planning (ERP) Training Get instant access to this Enterprise Resource Planning (ERP) course. Learn Enterprise Resource Planning (ERP) from anywhere in the world The Enterprise Resource Planning (ERP) is affordable and simple to understand The Enterprise Resource Planning (ERP) is an entirely online, interactive lesson with voiceover audio Lifetime access to the Enterprise Resource Planning (ERP) course materials The Enterprise Resource Planning (ERP) comes with 24/7 tutor support Enrol now in Enterprise Resource Planning (ERP) course and position yourself at the forefront of enterprise resource planning, unlocking new opportunities for growth, innovation, and sustainable success in the ever-evolving business world. Take a step toward a brighter future! Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Award in Enterprise Resource Planning (ERP) at QLS Level 2 exams. CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Enterprise Resource Planning (ERP) at QLS Level 2 course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements Enterprise Resource Planning (ERP) at QLS Level 2 No prior background or expertise is required in this Enterprise Resource Planning (ERP) course. Career path The Enterprise Resource Planning (ERP) at QLS Level 2 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. ERP Consultant Business Analyst Project Manager Operations Manager Supply Chain Manager Certificates Award in Enterprise Resource Planning (ERP) at QLS Level 2 Hard copy certificate - Included CPDQS Accredited PDF Certificate Digital certificate - Included
This course explores the relationship between the organisation and its stakeholders. The learner will be able to identify, analyse and appreciate the role of each stakeholder and propose an appropriate relational approach toward them. After the successful completion of this lecture, you will be able to learn about the following: Who are the Stakeholders? What is Stakeholder Management? The concept of Stakeholder Conceptualisation. Understanding Stakeholder Theory. Understanding Stakeholder Engagement. What is Stakeholder Mapping? Proposing a Suitable Stakeholders Structure: Steps; Stakeholder Identification. Role analysis. Comprehensive target setting for a business organisation. Motivation to participate in strategic planning. Strategy formulation. Strategy implementation. Monitoring and evaluation of stakeholders' performance. This course provides an overview of proposing an effective structure to build better relations with different stakeholders. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Proposing an Effective Structure For Building Efficient Relationships With Stakeholders QUIZ: Proposing An Effective Structure For Building Efficient Relationships With Stakeholders Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for every one eager to know more and gets updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Human Resource Manager Talent Manager liaison Manager Strategy Planner Operations Manager Team Leader Average Completion Time 2 Weeks Accreditation 1 CPD Hour Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.
Are you someone who wants to be a retail entrepreneur? Or do you want to know more about this exciting industry? If the answer to any of these questions is a yes, then you've landed in the right place. Retail is an ever-growing industry. Retail management saves time and ensures that customers easily locate their desired merchandise and return home satisfied. Effective management avoids unnecessary chaos at the store and rather increases the sales of the store. This bundle course is suitable for all people working in Operations, Sales, VM, HR, Logistics etc, who want to enter the retail industry. Our Retail Management course is ideal for newcomers and existing Retail workers alike. With no prior knowledge or experience, this course explores the most important concepts at the heart of successful retail management. Learn how to take your communication and selling skills to the next level, improve your productivity through smart selling and anticipate the expectations of every customer. Enrol today! This Bundle Consists of the following Premium courses: Course 01: Retail Management - Level 5 Course 02: Logistic Management Course 03: Retail Strategy Course 04: Basic Product Management Course 05: Purchasing & Procurement Course - Level 3 Course 06: Level 3 Tax Accounting Course 07: Introduction to VAT Course 08: Commercial Law 2021 Course 09: Operations Management Course 10: Strategic Planning and Analysis for Marketing Course 11: Sales Negotiation Training Course 12: Basic Business Finance Course 13: Diploma in QuickBooks Bookkeeping Course 14: Customer Service Enrol now in the exclusive bundle to advance your career, and use the premium study materials from Apex Learning. Learning Outcome of this Bundle from Apex Learning Understand the fundamentals of Retail Management. Learn the importance of smart selling in a retail environment How to pre-empt and satisfy customers' expectations Techniques for dealing with difficult customers and situations Ability to become a more effective personal seller The importance of communication skills CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this bundle. Requirements Our bundle course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Talented Retail managers and leaders are in consistently high demand worldwide. Just a few typical job titles and roles that fall within the bracket of Retail Management include the following: Sales Manager Store Manager Warehouse Manager Retail Management Trainee Retail Team Leader Service Supervisor Team Leader These jobs pay between £32,000 and 125,000 annually. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Retail Management - Level 5) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Retail Management - Level 5) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.