12830 Manager courses in Mayfield delivered Online

This full day workshop is designed to follow on and build on the learning from the 1-hour webinar to provide an embedded learning experience leading to acceptance and change of culture around neurodiversity. We understand the pressure managers can experience working within a neurodiverse team, this training is designed with managers in mind.

Begin your journey towards a rewarding and successful career by enrolling in our all-inclusive bundle of 8 Digital Marketer, Affiliate Marketing & Search Engine Optimisation courses. At UKHF Online, we have carefully selected and combined these courses to equip you with the vital skills and knowledge necessary to thrive in Digital Marketer, Affiliate Marketing & Search Engine Optimisation. Whether you're a student, recent graduate, or job seeker, our Digital Marketer, Affiliate Marketing & Search Engine Optimisation bundle is designed to enhance your CV, impress potential employers, and set you apart from the competition. Key Features of the Digital Marketer, Affiliate Marketing & Search Engine Optimisation Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Digital Marketer, Affiliate Marketing & Search Engine Optimisation bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Digital Marketer Training QLS Course 02: Learn Affiliate Marketing from A-Z: Beginner To Expert QLS Course 03: Search Engine Optimisation 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Content Writing & Copy Writing For SEO and Sales Course 02: Digital Marketing Agency Elite Consultants Masterclass Course 03: Advanced Diploma in Social Media Marketing Course 04: Affiliate Marketing Passive Income Made Easy Course 05: SEO Training Kit In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Digital Marketer, Affiliate Marketing & Search Engine Optimisation courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of the Digital Marketer, Affiliate Marketing & Search Engine Optimisation Bundle: Master the foundational principles and techniques of Digital Marketer, Affiliate Marketing & Search Engine Optimisation. Develop advanced proficiency in Digital Marketer, Affiliate Marketing & Search Engine Optimisation methodologies and strategies. Acquire in-depth knowledge of the latest trends and advancements in Digital Marketer, Affiliate Marketing & Search Engine Optimisation. Enhance your problem-solving and critical thinking abilities within the context of Digital Marketer, Affiliate Marketing & Search Engine Optimisation. Cultivate strong communication and collaboration skills essential for success in Digital Marketer, Affiliate Marketing & Search Engine Optimisation. The Digital Marketer, Affiliate Marketing & Search Engine Optimisation bundle is a comprehensive collection of courses that have been meticulously designed to provide you with a well-rounded education in Digital Marketer, Affiliate Marketing & Search Engine Optimisation. With a combination of 3 QLS-endorsed courses and 5 CPD QS-accredited courses, this bundle offers you the perfect balance of essential knowledge and valuable skills. What's more, we are proud to offer free hardcopy certificates for each course within the Digital Marketer, Affiliate Marketing & Search Engine Optimisation bundle, giving you the recognition you deserve. CPD 290 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is perfect for: Professionals in the digital marketing industry seeking to enhance their skills and knowledge. Individuals looking to pursue a career in digital marketing. Business owners looking to expand their online presence and increase revenue. Anyone interested in learning about digital marketing. Career path Upon completing the bundle, you can pursue many careers, including: Digital Marketing Specialist: £25,000 - £40,000 per year Social Media Manager: £20,000 - £40,000 per year SEO Specialist: £25,000 - £35,000 per year Copywriter: £20,000 - £35,000 per year Affiliate Marketing Manager: £25,000 - £45,000 per year Digital Marketing Agency Owner: £25,000 - £70,000 per year Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Welcome to the world of property development, management, and law, where your dreams of a successful career can become a reality. In this exclusive bundle, we present two extraordinary QLS-endorsed courses that will unlock endless opportunities for you. Imagine holding in your hands hardcopy certificates that showcase your expertise in property development, management, and law. But that's not all. We also offer five CPD-QS-accredited courses that will further enhance your knowledge and credibility in this field. Throughout your learning journey, you will gain invaluable insights into the intricate world of property development. Our comprehensive courses will equip you with the essential knowledge and skills needed to navigate through this dynamic industry. Dive deep into property management, where you will discover the secrets of effectively overseeing and maintaining properties. Explore the complexities of property law and unravel the legal intricacies surrounding property transactions. Key Features of the QLS Endorsed Property Development, Management, and Law Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our QLS-Endorsed Property Development, Management, and Law bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Property Development Diploma QLS Course 02: Property Management QLS Course 03: Property Law 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Social Housing and Tenant Management Course 02: Residential Property Sales Course 03: Mortgage Advisor Course 04: Conveyancing- Online Diploma Course Course 05: Wills and Probate Law - Level 3 In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our QLS Endorsed Property Development, Management, and Law courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: Understand the fundamental principles and practices of property development, management, and law. Develop the skills to identify profitable property development opportunities. Gain expertise in property management, including property maintenance, tenant relations, and financial management. Acquire an in-depth understanding of property law, including contracts, leases, and property rights. Learn the regulations and best practices related to social housing and tenant management. Master the art of residential property sales, from prospecting to closing deals successfully. Gain specialised knowledge in mortgage advisory, conveyancing, and wills and probate law. Embark on a transformative journey with our QLS-endorsed Property Development, Management, and Law bundle. Delve into the captivating world of property as you explore the intricacies of development, management, and the legal landscape. In this comprehensive course, you will gain a profound understanding of property development, equipping you with the skills to identify lucrative opportunities and bring projects to fruition. Discover the art of effective property management, honing your abilities in maintaining properties, managing finances, and fostering tenant relationships. Dive into the realm of property law, where you will unravel the complexities surrounding contracts, leases, and property rights. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring property developers seeking to expand their knowledge and expertise. Professionals in property management aiming to enhance their skills and advance their careers. Individuals interested in gaining a solid understanding of property law and its practical applications. Real estate agents and sales professionals looking to master the art of residential property sales. Career path Property Developer: £40,000 - £80,000 per annum Property Manager: £25,000 - £45,000 per annum Property Lawyer: £40,000 - £70,000 per annum Social Housing Manager: £30,000 - £45,000 per annum Residential Property Sales Agent: £20,000 - £40,000 per annum Mortgage Advisor: £25,000 - £50,000 per annum Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

***24 Hour Limited Time Flash Sale*** Financial Wellness, Corporate Finance and Financial Advisor Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Discover the keys to financial success with our exclusive bundle of 8 courses: Financial Wellness, Corporate Finance, and Financial Advisor. This comprehensive package combines the expertise of 3 QLS-endorsed courses and 5 CPD QS-accredited courses, offering you a wealth of knowledge in the world of finance. What sets this bundle apart is the opportunity to receive hardcopy certificates for the QLS-endorsed courses, adding a tangible credential to your professional profile. This bundle is ideal for professionals seeking to expand their financial acumen, whether you're an accountant, financial analyst, business owner, or aspiring financial advisor. It's also suitable for individuals who want to take control of their personal finances and make informed decisions for their financial well-being. Don't miss out on this opportunity to elevate your financial knowledge and open doors to exciting career prospects. Key Features of the Financial Wellness, Corporate Finance and Financial Advisor Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Financial Wellness, Corporate Finance and Financial Advisor bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Financial Wellness: Managing Personal Cash Flow QLS Course 02: Corporate Finance: Profitability in a Financial Downturn QLS Course 03: Finance: Financial Advisor 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Internal audit skills Course 02: Financial Modelling Using Excel Course 03: Financial Reporting Course 04: Financial Management Course 05: AML In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Financial Wellness, Corporate Finance and Financial Advisor courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: Understand the principles and techniques of managing personal cash flow. Navigate corporate finance strategies during financial downturns. Develop the skills required to become a trusted financial advisor. Gain proficiency in internal audit techniques and best practices. Master financial modeling using Excel to analyze complex financial data. Acquire knowledge of financial reporting standards and procedures. Familiarize yourself with financial management principles and strategies. Embark on a transformative journey into the world of finance with our captivating bundle of Financial Wellness, Corporate Finance, and Financial Advisor courses. This comprehensive package combines the expertise of 3 QLS-endorsed courses and 5 CPD QS-accredited courses, equipping you with the essential knowledge and skills needed to excel in the finance industry. Designed for both professionals and individuals seeking to enhance their financial literacy, this bundle offers a unique blend of theoretical insights and practical applications. From mastering personal cash flow management to navigating corporate finance strategies during financial downturns, you'll gain invaluable expertise to make informed financial decisions. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Accountants looking to expand their financial knowledge. Financial analysts seeking to enhance their understanding of corporate finance. Business owners aiming to make strategic financial decisions. Aspiring financial advisors wanting to establish their expertise. Career path Financial Analyst: £35,000 - £60,000 per annum Financial Manager: £50,000 - £100,000 per annum Internal Auditor: £30,000 - £60,000 per annum Financial Advisor: £40,000 - £100,000 per annum Finance Director: £70,000 - £150,000 per annum Risk Manager: £45,000 - £100,000 per annum Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Begin your journey towards a rewarding and successful career by enrolling in our all-inclusive bundle of 8 Strategic Marketing, CRM & Sales - Endorsed Training courses. At UKHF Online, we have carefully selected and combined these courses to equip you with the vital skills and knowledge necessary to thrive in Strategic Marketing, CRM & Sales - Endorsed Training. Whether you're a student, recent graduate, or job seeker, our Strategic Marketing, CRM & Sales - Endorsed Training bundle is designed to enhance your CV, impress potential employers, and set you apart from the competition. Key Features of the Strategic Marketing, CRM & Sales - Endorsed Training Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Strategic Marketing, CRM & Sales - Endorsed Training bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Strategic Planning and Analysis for Marketing QLS Course 02: Diploma in Customer Relationship Management (CRM) QLS Course 03: Sales Training 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Sales & Negotiation Skills Course 02: Creating Highly Profitable Sales Funnels Course 03: Marketing Strategies for Business Course 04: Cold Call to Boost Sales Course 05: Marketing Secrets for High Sales In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Strategic Marketing, CRM & Sales - Endorsed Training courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of the Strategic Marketing, CRM & Sales - Endorsed Training Bundle: Master the foundational principles and techniques of Strategic Marketing, CRM & Sales - Endorsed Training. Develop advanced proficiency in Strategic Marketing, CRM & Sales - Endorsed Training methodologies and strategies. Acquire in-depth knowledge of the latest trends and advancements in Strategic Marketing, CRM & Sales - Endorsed Training. Enhance your problem-solving and critical thinking abilities within the context of Strategic Marketing, CRM & Sales - Endorsed Training. Cultivate strong communication and collaboration skills essential for success in Strategic Marketing, CRM & Sales - Endorsed Training. The Strategic Marketing, CRM & Sales - Endorsed Training bundle is a comprehensive collection of courses that have been meticulously designed to provide you with a well-rounded education in Strategic Marketing, CRM & Sales - Endorsed Training. With a combination of 3 QLS-endorsed courses and 5 CPD QS-accredited courses, this bundle offers you the perfect balance of essential knowledge and valuable skills. What's more, we are proud to offer free hardcopy certificates for each course within the Strategic Marketing, CRM & Sales - Endorsed Training bundle, giving you the recognition you deserve. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is designed for anyone who is interested in pursuing a career in strategic marketing, CRM and sales. Specifically, it is ideal for: Marketing professionals who want to enhance their skills and knowledge Sales professionals who want to improve their sales techniques and strategies Business owners who want to improve their marketing and sales results Anyone who wants to start a career in strategic marketing, CRM and sales Career path Upon completion of the Strategic Marketing, CRM & Sales - Endorsed Training bundle, you will be well-equipped to pursue a successful career in these fields. Below are four job titles and their average salaries in the UK: Marketing Manager Sales Manager Marketing Executive Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

***24 Hour Limited Time Flash Sale*** Office Admin, Secretarial & PA Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Unlock the doors to a fulfilling career with our Office Admin, Secretarial & PA bundle! This comprehensive package features 3 QLS-endorsed courses: Office Management, Legal Advisor, and GDPR Certificate, supplemented by 5 valuable CPD QS accredited courses: Legal Advisor, Business Writing, Document Control, Meeting Management Online - CPD Accredited, and Employment Law. This unique blend provides you with a hardcopy certificate and a profound understanding of key areas such as office administration, legal advisory, and GDPR practices. You will be well-equipped to handle office management duties, legal matters, document control, meeting management, and even master business writing skills. Dive into our Office Admin, Secretarial & PA bundle and evolve into the administrative professional you aspire to be! Key Features of the Office Admin, Secretarial & PA Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Office Admin, Secretarial & PA bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Office Management QLS Course 02: Admin, Secretarial & PA Diploma QLS Course 03: Minute Taking Executive Training 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Legal AdvisorCourse 02: Business WritingCourse 03: Document ControlCourse 04: Meeting Management Online - CPD AccreditedCourse 05: Employment Law In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV WritingCourse 02: Job Search SkillsCourse 03: Self Esteem & Confidence BuildingCourse 04: Professional Diploma in Stress ManagementCourse 05: Complete Communication Skills Master Class Convenient Online Learning: Our Office Admin, Secretarial & PA courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: Upon completing this bundle, you will: Have an in-depth understanding of the principles and practices of office management. Gain knowledge of legal advising in a business setting. Understand GDPR regulations and its impact on businesses. Master business writing techniques for effective communication. Learn the process and importance of document control in businesses. Develop skills to efficiently manage online meetings. Understand Employment Law and its role in office administration. Our Office Admin, Secretarial & PA bundle offers a robust learning experience, bridging the gap between theory and practice. From Office Management to Legal Advisory and GDPR principles, you will acquire comprehensive knowledge to run an office efficiently. The Business Writing course will enable you to convey your thoughts effectively, while Document Control and Meeting Management courses enhance your organizational skills. Employment Law is another integral part of this bundle, offering you insights into legal responsibilities and employee rights. Each course in this bundle complements the other, forming a comprehensive curriculum that adds significant value to your professional journey. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course bundle is perfect for: Individuals aiming to begin their career in office administration, secretarial or PA roles. Professionals seeking to enhance their skills in office management and legal advisory. Existing office administrators or secretaries looking to advance their career. Anyone interested in mastering the art of business writing, document control, and meeting management. Career path Office Manager: The annual salary ranges between £22,000 to £45,000. Legal Advisor: The annual salary ranges from £30,000 to £90,000. GDPR Compliance Officer: The annual salary ranges from £25,000 to £65,000. Business Writer: The annual salary ranges from £20,000 to £55,000. Document Control Manager: The annual salary ranges from £25,000 to £60,000. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Introducing the Diploma in Architecture, Town Planning & Site Management Bundle, your comprehensive theoretical foundation in the captivating world of architecture and construction management. Comprising 3 QLS-endorsed courses in Architectural Studies, Town Planning, and Construction Site Management, this bundle provides a rich and comprehensive exploration of the field. But we don't stop there! Further enrich your knowledge with an additional 5 CPD QS accredited courses on Construction Management, Cost Estimation, the Construction Industry Scheme (CIS), LEED V4 Building Design and Construction, and the WELL Building Standard. Each completion awards a hardcopy certificate, a tangible testament to your commitment and achievement. Embark on this enlightening journey in Architecture, Town Planning, and Site Management today! Key Features of the Diploma in Architecture, Town Planning & Site Management Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Diploma in Architecture, Town Planning & Site Management bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Architectural Studies - Architecture QLS Course 02: Town Planning QLS Course 03: Construction Site Management 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Construction Management Course 02: Construction Cost Estimation Course 03: Construction Industry Scheme (CIS) Course 04: LEED V4 - Building Design and Construction Course 05: WELL Building Standard In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Diploma in Architecture, Town Planning & Site Management courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of the Diploma in Architecture, Town Planning & Site Management Bundle: Master the foundational principles and techniques of Diploma in Architecture, Town Planning & Site Management. Develop advanced proficiency in Diploma in Architecture, Town Planning & Site Management methodologies and strategies. Acquire in-depth knowledge of the latest trends and advancements in Diploma in Architecture, Town Planning & Site Management. Enhance your problem-solving and critical thinking abilities within the context of Diploma in Architecture, Town Planning & Site Management. Cultivate strong communication and collaboration skills essential for success in Diploma in Architecture, Town Planning & Site Management. The Diploma in Architecture, Town Planning & Site Management bundle offers a comprehensive understanding of the integral components of urban development and site management. This comprehensive bundle incorporates eight meticulously designed courses to offer you an in-depth understanding of architectural studies, town planning, and site management. In addition to the key endorsed courses, you will dive into various aspects of construction such as cost estimation, management, and sustainable building design. By unifying these diverse courses, this bundle ensures a well-rounded theoretical base, making it an ideal starting point for those wishing to explore a career in architecture and construction. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals interested in architecture and construction management. Students of architecture looking to supplement their academic knowledge. Professionals in the construction industry seeking broader knowledge. Individuals interested in town planning and site management. Career path Architect - Salary Range: £27,000 - £45,000. Town Planner - Salary Range: £22,000 - £40,000. Construction Site Manager - Salary Range: £30,000 - £50,000. Construction Manager - Salary Range: £33,000 - £55,000. Construction Cost Estimator - Salary Range: £28,000 - £45,000. LEED Accredited Professional - Salary Range: £35,000 - £55,000. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

We communicate daily in many ways, including email, phone, text, Zoom, Teams, Google Meets, Slack, and even that old-fashioned thing, what was it now... oh yes, talking face-to-face. But, when we look at communication closely and really drill down into what we are doing in conjunction with how our brain works (neuroscience), how internal, organisational, and social politics control what we believe we can say, how hierarchical positioning impacts our honesty and how the lack of psychological safety means we say what we know others want to hear rather than what they need to hear…. It is oh so complicated! This workshop not only explores the concept of excellent communication, but we also want to hear what you believe it is too. We also delve into how organisational culture influences our perception of speaking up. Factors that hinder open and honest communication, and we work collaboratively towards removing these barriers to achieve a communication style that fosters trust and transparency, creating psychological safety. This workshop is particularly relevant to our Emotional Intelligence workshop (EI and Me). We firmly believe that developing emotional intelligence is the key to unlocking Clean Communication, a skill that is crucial for all of us, regardless of our roles and responsibilities, so that we thrive in our professional environment. If you want to see if we are correct, why not have us facilitate a workshop for you and see what you get by the end of it?  LENGTH - Normally, one day. But please contact us to discuss your specific needs, or we can offer advice. NEXT WORKSHOP START - Please ask for more information as we deliver bespoke closed events for your people at your location or a mutually suitable location. WORKSHOP DELIVERY - The best environment for this workshop is face-to-face, but we can facilitate this workshop online. Suitability - Who should attend? Who Should Attend and Why? Who? - Perhaps think of this another way… who shouldn’t attend to ensure we can attain Clean Communication? There’s your answer. Why? - Every person needs to understand what we are saying above about how we get trapped in this organisational formatting which changes how we communicate and how it prevents us from communicating cleanly. EVERY organisation has this, despite what our values profess. And 'Values', that’s a whole other story. Workshop Content Using the 'Moccasin Approach'® to clean our personal and organisational communication LaPD’s Communication Cycle and what we must consider. (Can you work out what the ? represent above? Accountability and Responsibility raises its head in Communication. It has to. Bias, unconscious bias and its impacts on our communication. The conundrum of communicating with others and their styles (The TRAP). How would my perfect Manager/Leader communicate with me? Nonverbal communication (body language), rapport, Clean Communication. Negative communication can go viral (Self-Fulfilling Prophecy). Reflections, findings and goals (individual and team). Meeting our workshop objectives by listing five areas for development. Workshop delivery and venue This workshop is usually one day in duration, and it focuses solely on how we communicate with each other. It can also be a two-day event incorporating aspects of Emotional Intelligence (EI) with group, and individual activities to allow discussions about the various communication we need in your organisation. When you consider the content we deliver, we are sure you will understand why we always prefer to deliver our workshops, courses and programmes face-to-face. Face-to-face workshops and courses can be held at a location of your choice or, if you wish, a central UK location, such as the Macdonald Burlington Hotel in Birmingham, located directly across from the Birmingham New Street train station. We can deliver our workshops, courses and programmes online, although this will mean splitting elements into manageable learning events to suit the online environment.

About this Virtual Instructor Led Training (VILT) Hydrogen will play an increasingly critical role in the future of energy system as it moves forward to supplement and potentially replace fossil fuels in the long run. Offshore wind offers a clean and sustainable renewable resource for green hydrogen production. However, it can also be volatile and presents inherent risks that need to be managed. Even though offshore production of hydrogen has yet to achieve a high state of maturity, many current projects are already dealing with the conditions and effects of offshore production of hydrogen and are grappling with the technological requirements and necessary gas transportation with grid integration. This 2 half-day Virtual Instructor Lead Training (VILT) course will examine the technological options for on-site production of hydrogen by electrolysis (onshore or offshore directly at the platform) as well as the transport of hydrogen (pipeline or ship). This VILT course will also explore the economic considerations and the outlook on future market opportunities. There will be exercises for the participants to work on over the two half-days. This course is delivered in partnership with Fraunhofer IEE. Training Objectives By the end of this VILT course, participants will be able to: Understand the technological attributes and options for green hydrogen production based on electricity from offshore wind. Explore the associated economic analysis for offshore wind hydrogen production, including CAPEX, OPEX, LCOE and LCOH Identify the critical infrastructure and technical configuration required for offshore green hydrogen including transportation networks and grid connectivity Learn from recent findings from current Research & Development projects concerning the differences between onshore and offshore hydrogen production. Target Audience This VILT course is intended: Renewable energy developers and operators Offshore oil & gas operators Energy transport and marine operators Energy policy makers and regulators IPPs and power utilities Training Methods The VILT course will be delivered online in 2 half-day sessions comprising 4 hours per day, including time for lectures, discussion, quizzes and short classroom exercises. Course Duration: 2 half-day sessions, 4 hours per session (8 hours in total). Trainer Trainer 1: Your expert course leader is Director of Energy Process Technology Division at the Fraunhofer Institute for Energy Economics and Energy System Technology, IEE. The research activities of the division link the areas of energy conversion processes and control engineering. The application fields covered are renewable energy technologies, energy storage systems and power to gas with a strong focus on green hydrogen. From 2006 - 2007, he worked as a research analyst of the German Advisory Council on Global Change, WBGU, Berlin. He has extensive training experience from Bachelor and Master courses at different universities as well as in the context of international training activities - recently on hydrogen and PtX for partners in the MENA region and South America. He holds a University degree (Diploma) in Physics, University of Karlsruhe (KIT). Trainer 2: Your expert course leader is Deputy Head of Energy Storage Department at Fraunhofer IEE. Prior to this, he was the director of the Grid Integration Department at SMA Solar Technology AG, one of the world's largest manufacturers of PV power converters. Before joining SMA, he was manager of the Front Office System Planning at Amprion GmbH (formerly RWE TSO), one of the four German transmission system operators. He holds a Degree of Electrical Engineering from the University of Kassel, Germany. In 2003, he finished his Ph.D. (Dr.-Ing.) on the topic of wind power forecasting at the Institute of Solar Energy Supply Technology (now known as Fraunhofer IEE) in Kassel. In 2004, he started his career at RWE TSO with a main focus on wind power integration and congestion management. He is Chairman of the IEC SC 8A 'Grid Integration of Large-capacity Renewable Energy (RE) Generation' and has published several papers about grid integration of renewable energy source and forecasting systems on books, magazines, international conferences and workshops. Trainer 3: Your expert course leader is Deputy Director of the Energy Process Technology division and Head of the Renewable Gases and Bio Energy Department at Fraunhofer IEE. His work is mainly focused on the integration of renewable gases and bioenergy systems into the energy supply structures. He has been working in this field since more than 20 years. He is a university lecturer in national and international master courses. He is member of the scientific advisory council of the European Biogas Association, member of the steering committee of the Association for Technology and Structures in Agriculture, member of the International Advisory Committee (ISAC) of the European Biomass Conference and member of the scientific committees of national bioenergy conferences. He studied mechanical engineering at the University of Darmstadt, Germany. He received his Doctoral degree on the topic of aerothermodynamics of gas turbine combustion chambers. He started his career in renewable energies in 2001, with the topic of biogas fired micro gas turbines. Trainer 4: Your expert course leader has an M. Sc. and she joined Fraunhofer IEE in 2018. In the Division of Energy Process Technology, she is currently working as a Research Associate on various projects related to techno-economic analysis of international PtX projects and advises KfW Development Bank on PtX projects in North Africa. Her focus is on the calculation of electricity, hydrogen and derivative production costs (LCOE, LCOH, LCOA, etc) based on various methods of dynamic investment costing. She also supervises the development of models that simulate different PtX plant configurations to analyze the influence of different parameters on the cost of the final product, and to find the configuration that gives the lowest production cost. She received her Bachelor's degree in Industrial Engineering at the HAWK in Göttingen and her Master's degree in renewable energy and energy efficiency at the University of Kassel. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations

Description: To maintain your company's reputation, you have to keep your customers satisfied. An experienced and efficient customer service can easily maintain your customers. This Level 2 Certificate in Customer Service Management will teach the aspects managing customer service. In this course, you will learn to identify links between excellence in customer service and your business policies. You will also learn to develop skills and practices that are essential elements of customer service, recognize what are employees and customers are looking for, etc. Finally, you will understand the true meaning of leadership, managing performance, and practices. Learning Outcomes: Recognise means to settle connectivities between excellence in customer service as well as your business and policies Improvise the skills and practices essential for a customer service-focused manager Detect the customers as well as what they are searching for being truly involved Recognise who are your customers and what their interests are Improve plans for generating engaged employees and satisfied customers in the related business units that you manage Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Level 2 Certificate in Customer Service Management is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Level 2 Certificate in Customer Service Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Customer Service Management - Updated Version Who We Are and What We Do 00:17:00 Establishing Your Attitude 00:13:00 Identifying and Addressing Customer Needs 00:12:00 Generating Return Business 00:14:00 In-Person Customer Service 00:10:00 Giving Customer Service over the Phone 00:12:00 Providing Electronic Customer Service 00:12:00 Recovering Difficult Customers 00:15:00 Understanding When to Escalate 00:14:00 Customer Service Management - Old Version Course Overview 00:05:00 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Mock Exam Mock Exam- Level 2 Certificate in Customer Service Management 00:20:00 Final Exam Final Exam- Level 2 Certificate in Customer Service Management 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00