12847 Manager courses in Horsforth delivered Online

***24 Hour Limited Time Flash Sale*** Business Analysis, Business Law & GDPR- Endorsed Certificate Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Begin your journey towards a rewarding and successful career by enrolling in our all-inclusive bundle of 8 Business Analysis, Business Law & GDPR- Endorsed Certificate courses. At UKHF Online, we have carefully selected and combined these courses to equip you with the vital skills and knowledge necessary to thrive in Business Analysis, Business Law & GDPR- Endorsed Certificate. Whether you're a student, recent graduate, or job seeker, our Business Analysis, Business Law & GDPR- Endorsed Certificate bundle is designed to enhance your CV, impress potential employers, and set you apart from the competition. Key Features of the Business Analysis, Business Law & GDPR- Endorsed Certificate Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Business Analysis, Business Law & GDPR- Endorsed Certificate bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Business Analysis & Scrum with JIRA QLS Course 02: Business Law QLS Course 03: GDPR Certificate 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Business Management Course 02: Diploma in Lean Process and Six Sigma Course 03: Commercial Management Course 04: Scrum and Agile Immersion Course 05: Business Project Manager Training In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Business Analysis, Business Law & GDPR- Endorsed Certificate courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of the Business Analysis, Business Law & GDPR- Endorsed Certificate Bundle: Master the foundational principles and techniques of Business Analysis, Business Law & GDPR- Endorsed Certificate. Develop advanced proficiency in Business Analysis, Business Law & GDPR- Endorsed Certificate methodologies and strategies. Acquire in-depth knowledge of the latest trends and advancements in Business Analysis, Business Law & GDPR- Endorsed Certificate. Enhance your problem-solving and critical thinking abilities within the context of Business Analysis, Business Law & GDPR- Endorsed Certificate. Cultivate strong communication and collaboration skills essential for success in Business Analysis, Business Law & GDPR- Endorsed Certificate. The Business Analysis, Business Law & GDPR- Endorsed Certificate bundle is a comprehensive collection of courses that have been meticulously designed to provide you with a well-rounded education in Business Analysis, Business Law & GDPR- Endorsed Certificate. With a combination of 3 QLS-endorsed courses and 5 CPD QS-accredited courses, this bundle offers you the perfect balance of essential knowledge and valuable skills. What's more, we are proud to offer free hardcopy certificates for each course within the Business Analysis, Business Law & GDPR- Endorsed Certificate bundle, giving you the recognition you deserve. CPD 280 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Project managers who want to improve their skills in business analysis and project management. Professionals who want to gain a comprehensive understanding of business law. IT professionals who want to learn about GDPR and data protection. Business owners and managers who want to mitigate legal risks and ensure compliance with GDPR. Anyone who is interested in advancing their career in business analysis and project management. Career path Business analyst - £30,000 - £70,000 Project manager - £40,000 - £100,000 IT security and data protection specialist - £35,000 - £80,000 Legal advisor - £35,000 - £80,000 Business development manager - £35,000 - £80,000 Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

***24 Hour Limited Time Flash Sale*** Property, Social Housing Management with Conveyancing (QLS) Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Begin your journey towards a rewarding and successful career by enrolling in our all-inclusive bundle of 8 Property, Social Housing Management with Conveyancing (QLS) courses. At UKHF Online, we have carefully selected and combined these courses to equip you with the vital skills and knowledge necessary to thrive in Property, Social Housing Management with Conveyancing (QLS). Whether you're a student, recent graduate, or job seeker, our Property, Social Housing Management with Conveyancing (QLS) bundle is designed to enhance your CV, impress potential employers, and set you apart from the competition. Key Features of the Property, Social Housing Management with Conveyancing (QLS) Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Property, Social Housing Management with Conveyancing (QLS) bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Property Management QLS Course 02: Conveyancing- Online Diploma Course QLS Course 03: Social Housing Management 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Real Estate Agent Course 02: Property Management Diploma Course 03: Property Law and Taxation Course 04: Property Development Diploma Course 05: Real Estate Investment Training In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Property, Social Housing Management with Conveyancing (QLS) courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of the Property, Social Housing Management with Conveyancing (QLS) Bundle: Master the foundational principles and techniques of Property, Social Housing Management with Conveyancing (QLS). Develop advanced proficiency in Property, Social Housing Management with Conveyancing (QLS) methodologies and strategies. Acquire in-depth knowledge of the latest trends and advancements in Property, Social Housing Management with Conveyancing (QLS). Enhance your problem-solving and critical thinking abilities within the context of Property, Social Housing Management with Conveyancing (QLS). Cultivate strong communication and collaboration skills essential for success in Property, Social Housing Management with Conveyancing (QLS). The Property, Social Housing Management with Conveyancing (QLS) bundle is a comprehensive collection of courses that have been meticulously designed to provide you with a well-rounded education in Property, Social Housing Management with Conveyancing (QLS). With a combination of 3 QLS-endorsed courses and 5 CPD QS-accredited courses, this bundle offers you the perfect balance of essential knowledge and valuable skills. What's more, we are proud to offer free hardcopy certificates for each course within the Property, Social Housing Management with Conveyancing (QLS) bundle, giving you the recognition you deserve. CPD 270 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is ideal for: Individuals interested in pursuing a career in property management or real estate. Property managers looking to enhance their knowledge and skills. Social housing managers and professionals seeking to develop their abilities. Anyone looking to advance their career in the property and social housing management industry. Career path This bundle will be beneficial to anybody planning to start a career as: Property Manager: £25,000 - £45,000 per year Real Estate Agent: £20,000 - £50,000 per year Property Developer: £30,000 - £80,000 per year Project Manager: £30,000 - £65,000 per year Business Analyst: £30,000 - £50,000 per year Social Housing Manager: £25,000 - £45,000 per year So enrol in the bundle right now! Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Duration 2 Days 12 CPD hours This course is intended for This course is designed for all project managers and project team leaders. This class is intended for PMP?s looking to earn PDU's, or for Project Managers looking to learn more about Project Team Leadership techniques. Project success depends on choosing, motivating, and leading the project team. This course focuses on improving the project manager?s human resource expertise, from initial planning through project closure. Participants will apply all course principles to a work-related case study taken directly from their work environment. At course completion, students will be able to develop a human resource plan, acquire optimal team members, develop and motivate team members, and manage team members to accomplish project goals. NOTE: This course will earn you 14 PDUs. 1 - Project Teams Overview Project Human Resource Management Project Human Resources Management Processes Case Study Selection 2 - Develop Human Resource Plan Plan Human Resource Management Roles and Responsibilities Project Organizational Chart Staffing Management Plan Resource Histogram 3 - Acquire Project Team Acquire Project Team Overview Multi-Criteria Decision Analysis Acquire Contract Resources Optimize Virtual Teams Best Practices Social Identity Theory Virtual Teams and Social Identity Theory Team Building Activities for Virtual Teams Cultural Diversity Individualism and Communitarianism Perspectives of Time and Space Fate and Personal Responsibility Face and Saving Face Body Language Create Resource Calendars 4 - Develop Project Team Develop Project Team Overview Ground Rules Form, Storm, Norm, Perform, Adjourn Team Building Team Building ? Personality Profiles Collaborative, Delphi, Majority and Plurality Decision Making Recognition and Rewards Expectancy Theory Maslow?s Hierarchy Of Needs Operant Conditioning Team Performance Assessment 5 - Manage Project Team Manage Project Team Overview Performance Problems Challenging Stakeholders Stress Management Conflict Management and Resolution Views of Conflict Sources of Project Management Conflict Conflict Resolution Survey Conflict Resolution Techniques Additional course details: Nexus Humans Project Team Leadership training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Project Team Leadership course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Unleash your full potential in the food industry with our incredible Hospitality, HACCP & Food Hygiene- QLS Endorsed Bundle. This treasure trove of knowledge is your passport to success, packed with 3 QLS-endorsed courses and 5 CPD QS accredited relevant courses, all designed to provide an all-encompassing understanding of the sector. You'll dive deep into Hospitality & Restaurant Management, explore the critical principles of HACCP Training, and become proficient in Food Hygiene and Safety. But that's not all! Your journey also encompasses Hospitality Management, Catering Management and Food Safety, Food Labelling, Level 2 Food Hygiene and Safety for Catering, and guides on Improving Your Food Hygiene Rating. And the icing on the cake? With our QLS-endorsed courses, you receive a hardcopy certificate to showcase your achievement. Your road to becoming a titan in hospitality and food hygiene begins here. Dare to reach the zenith of your abilities! Key Features of the Hospitality, HACCP & Cleaning - Endorsed Training Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Hospitality, HACCP & Cleaning - Endorsed Training bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Hospitality & Restaurant Management QLS Course 02: Advanced Diploma in Cleaning Level 7 QLS Course 03: HACCP Training 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Level 2 Food Hygiene and Safety for Catering Course 02: Food Labelling Course 03: Catering Management and Food Safety Course 04: Hospitality Management Course 05: How to Improve Your Food Hygiene Rating In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Hospitality, HACCP & Cleaning - Endorsed Training courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of the Hospitality, HACCP & Cleaning - Endorsed Training Bundle: Understand the core principles and operations of hospitality and restaurant management. Gain comprehensive knowledge about the HACCP system and its importance in food safety. Learn the fundamental aspects of food hygiene and safety. Become proficient in catering management and ensure food safety in the process. Grasp the regulations surrounding food labelling and its role in consumer safety. Develop skills to secure a Level 2 Food Hygiene and Safety for Catering certification. Discover how to effectively improve your food hygiene rating. This comprehensive package offers an extensive study into eight unique aspects of the field, providing you with an in-depth understanding of both hospitality and food hygiene. You'll unlock the secrets of managing a restaurant, delve into the critical system of HACCP, and ensure food safety with a complete study of hygiene. Moreover, you'll become adept in hospitality management, understand the importance of food labelling, and enhance your skills in catering management. Also, equip yourself with the expertise to improve your food hygiene rating. This powerhouse of knowledge is your key to navigating the challenging landscapes of the food industry. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aiming to enhance their knowledge and skills in hospitality and food hygiene. Professionals looking to advance their career in the food industry. Aspiring restaurant owners or managers. Anyone interested in gaining comprehensive insights into HACCP and food safety. Career path Restaurant Manager - Salary Range: £20,000 - £40,000. Catering Manager - Salary Range: £25,000 - £35,000. Food Safety Officer - Salary Range: £25,000 - £40,000. HACCP Consultant - Salary Range: £30,000 - £50,000. Hospitality Manager - Salary Range: £22,000 - £45,000. Food Labelling Specialist - Salary Range: £20,000 - £35,000. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Embark on a journey to master the complexities of the employment cycle with the 'Employee Hiring and Termination Training' course. This comprehensive program begins by introducing the recruitment process model, laying the foundation for a deeper understanding of the hiring landscape. As you progress through the modules, you'll explore various recruitment methods, delving into the strategies and tools that can streamline and enhance the hiring process. Module 03 shifts the focus to human resource management, providing insights into the pivotal role HR plays in employee engagement and organizational success. This course seamlessly integrates theoretical knowledge with practical applications, ensuring a well-rounded learning experience. The latter half of the course addresses the crucial aspects of virtual interviewing and employee onboarding, reflecting the current trends and demands of the modern workplace. The program then transitions to the sensitive yet essential topic of employee termination, covering the procedure and legal considerations involved. Learners will gain practical knowledge on crafting termination letters and guides, equipping them with the skills to handle this challenging process with professionalism and empathy. This course is a must for HR professionals, managers, and business owners seeking to navigate the complexities of employee hiring and termination with confidence and competence. Learning Outcomes Understand the recruitment process model and its application in hiring. Learn various recruitment methods and their effectiveness in different contexts. Gain insights into human resource management and its impact on hiring. Acquire skills in conducting virtual interviews and effective employee onboarding. Understand the employee termination process, including legal and ethical considerations. Why choose this Employee Hiring and Termination Training course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Employee Hiring and Termination Training course for? Human resource professionals looking to refine their recruitment and termination skills. Managers and team leaders involved in hiring and staff management. Business owners seeking to establish effective hiring and termination procedures. Individuals aspiring to a career in human resources or personnel management. Professionals interested in understanding the legal aspects of employee termination. Career path HR Manager: £35,000 - £50,000 Recruitment Specialist: £25,000 - £40,000 Employee Relations Manager: £30,000 - £45,000 Training and Development Officer: £28,000 - £42,000 HR Consultant: £35,000 - £55,000 Talent Acquisition Manager: £32,000 - £50,000 Prerequisites This Employee Hiring and Termination Training does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Recruitment Process Model Introduction to Recruitment Process Model 00:42:00 Module 02: Recruitment Methods Recruitment Method 00:36:00 Module 03: Human Resource Management Human Resource Management 00:43:00 Module 04: Key Skills and Issues in Recruitment Function Key Skills and Issues in Recruitment 00:43:00 Module 05: Virtual Interviewing Virtual Interviewing 00:34:00 Module 06: Employee On-Boarding Employee Onboarding 00:36:00 Module 07: Introduction to Employee Termination Introduction to The Employee Termination 00:50:00 Module 08: The Employee Termination Procedure The Employee Termination Procedure 01:03:00 Module 09: Employee Termination Letter and Guide Employee Termination Letter and Guide 00:37:00 Assignment Assignment - Employee Hiring and Termination Training 00:00:00

***24 Hour Limited Time Flash Sale*** Travel & Tourism, Travel Blogger & Leisure Management Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Begin your journey towards a rewarding and successful career by enrolling in our all-inclusive bundle of 8 Travel & Tourism, Travel Blogger & Leisure Management courses. At UKHF Online, we have carefully selected and combined these courses to equip you with the vital skills and knowledge necessary to thrive in Travel & Tourism, Travel Blogger & Leisure Management. Whether you're a student, recent graduate, or job seeker, our Travel & Tourism, Travel Blogger & Leisure Management bundle is designed to enhance your CV, impress potential employers, and set you apart from the competition. Key Features of the Travel & Tourism, Travel Blogger & Leisure Management Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Travel & Tourism, Travel Blogger & Leisure Management bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Travel & Tourism QLS Course 02: Travel Blogger QLS Course 03: Leisure Management 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Hospitality Management Course 02: Restaurant Management Course 03: Event Management Course 04: Tourism Management Course 05: Blogger for Beginners In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Travel & Tourism, Travel Blogger & Leisure Management courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of the Travel & Tourism, Travel Blogger & Leisure Management Bundle: Master the foundational principles and techniques of Travel & Tourism, Travel Blogger & Leisure Management. Develop advanced proficiency in Travel & Tourism, Travel Blogger & Leisure Management methodologies and strategies. Acquire in-depth knowledge of the latest trends and advancements in Travel & Tourism, Travel Blogger & Leisure Management. Enhance your problem-solving and critical thinking abilities within the context of Travel & Tourism, Travel Blogger & Leisure Management. Cultivate strong communication and collaboration skills essential for success in Travel & Tourism, Travel Blogger & Leisure Management. The Travel & Tourism, Travel Blogger & Leisure Management bundle is a comprehensive collection of courses that have been meticulously designed to provide you with a well-rounded education in Travel & Tourism, Travel Blogger & Leisure Management. With a combination of 3 QLS-endorsed courses and 5 CPD QS-accredited courses, this bundle offers you the perfect balance of essential knowledge and valuable skills. What's more, we are proud to offer free hardcopy certificates for each course within the Travel & Tourism, Travel Blogger & Leisure Management bundle, giving you the recognition you deserve. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is perfect for: Individuals interested in pursuing a career in the travel and leisure industry Travel enthusiasts who want to turn their passion into a career Bloggers who want to learn how to create compelling travel content Professionals who want to advance their career in hospitality, restaurant, event, or tourism management Career path Our training bundle prepares you for a range of careers, including: Travel agent: £20,000 - £30,000 per year Leisure centre manager: £25,000 - £35,000 per year Event coordinator: £22,000 - £28,000 per year Hotel manager: £20,000 - £40,000 per year Restaurant manager: £18,000 - £30,000 per year Travel blogger: £16,000 - £40,000 per year Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Step into the realm of excellence with the 'Complete Customer Service and Communication Skills at QLS Level 3' course. Imagine a world where every interaction with your clientele is not just transactional, but transformational. Where every phone call, email, and face-to-face chat turns into an opportunity to leave a lasting impact. This course unravels the nuances of superior service, striking the perfect balance between understanding your customers and fostering loyalty. With a treasure trove of insights and strategies, prepare yourself to be the champion of every customer's heart, setting the gold standard in service delivery. Learning Outcomes Grasp the foundational principles of exceptional customer service. Attune your attitude for successful customer interactions. Recognise, address, and anticipate the ever-evolving needs of customers. Learn the art of retaining clients and encouraging repeat business. Master diverse service mediums: in-person, over the phone, and electronically. Why choose this Complete Customer Service and Communication Skills at QLS Level 3 course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Complete Customer Service and Communication Skills at QLS Level 3 Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Complete Customer Service and Communication Skills at QLS Level 3 course for? Aspiring customer service agents aiming for mastery. Business owners desiring to elevate their brand's service experience. Call centre employees seeking to enhance their communication techniques. Retail professionals aiming to boost in-store customer interactions. E-commerce specialists refining their electronic customer engagement tactics. Career path Customer Service Agent: £18,000 - £23,000 Customer Service Manager: £25,000 - £50,000 Call Centre Operator: £16,000 - £22,000 Retail Customer Service Associate: £17,000 - £21,000 E-commerce Support Specialist: £20,000 - £28,000 Client Relationship Manager: £28,000 - £55,000 Prerequisites This Complete Customer Service and Communication Skills at QLS Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Complete Customer Service and Communication Skills at QLS Level 3 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £85 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Complete Customer Service and Communication Skills Module One: Who We Are and What We Do 00:17:00 Module Two: Establishing Your Attitude 00:12:00 Module Three: Identifying and Addressing Customer Needs 00:12:00 Module Four: Generating Return Business 00:14:00 Module Five: In-Person Customer Service 00:10:00 Module Six: Giving Customer Service over the Phone 00:12:00 Module Seven: Providing Electronic Customer Service 00:12:00 Module Eight: Recovering Difficult Customers 00:15:00 Module Nine: Understanding When to Escalate 00:14:00 Mock Exam Mock Exam - Complete Customer Service and Communication Skills at QLS Level 3 00:20:00 Final Exam Final Exam - Complete Customer Service and Communication Skills at QLS Level 3 00:20:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00

About this Training Course This intermediate to advanced level 3 full-day training course has been designed to provide participants with a detailed and up-to-date overview of the fluid mechanic fundamentals and operating practice of pumps, compressors and gas and steam turbines. Upon the successful completion of this course, participants will have acquired the practical knowledge to enable them not only to choose the correct device for a particular application but also be in a position to resolve many commonly occurring operating problems. Troubleshooting is an important part of this course and will cover the important topics of Machinery Root Cause Failure Analysis (RCFA) together with Vibration Analysis. This course is ideal for those personnel in the oil, gas, petrochemical, chemical, power and other process industries who require a wider and deeper appreciation of pumps, compressors and turbines, including their design, performance and operation. The participants will be taken through an intensive primer of turbo-machinery principles, using the minimum of mathematics, and will learn how to solve the many and varied practical industrial problems that are encountered. The course makes use of an extensive collection of VIDEO material together with case studies and numerical exercises. Training Objectives Upon the successful completion of this course, each participant will be able to: Apply a comprehensive knowledge of pumps, compressors & turbines and troubleshoot rotating equipment in a professional manner Identify the different types of turbomachinery including basic design aspects and highlighted problem areas Minimise compressor work by understanding the processes involved and identifying their efficiency Understand the flow through turbomachines and the corresponding velocity triangles including torque and power calculations Analyse the different types of centrifugal machines including their design, installation, operation, maintenance, re-rate/retrofit, troubleshooting and control Recognise the various beneficial design aspects of turbomachines and understand the crucial process of cavitation Carry out proper methods of device installation, operation, maintenance and troubleshooting Understand and apply the powerful methods of Machinery Root Cause Failure Analysis Understand the various methods of vibration analysis applied to device diagnostics Target Audience This course provides an overview of all significant aspects and considerations of pumps, compressors and turbines for those who are involved in the design, selection, maintenance or troubleshooting of such equipment. This includes maintenance, reliability, integrity, engineering, production and operations managers, engineers and other technical staff. Course Level Intermediate Advanced Trainer Your expert course leader is a Senior Mechanical & Instrumentation Engineer (UK, B. Sc., M.Eng., Ph D) with over 45 years of industrial experience in Process Control & Instrumentation, Pumps, Compressors, Turbines and Control Valve Technology. He is currently a Senior Independent Consultant to various petrochemical industries in the UK, USA, Oman, Kuwait and KSA where he provides consultancy services on both the application and operational constraints of process equipment in the oil & gas industries. During his early career, he held key positions in Rolls Royce (UK) where he was involved in the design of turbine blading for jet engines, subject to pre-specified distributions of pressure. During this period and since, he has also been closely involved in various aspects of Turbomachinery, Thermodynamics and Fluid Mechanics where he has become a recognised authority in these areas. Later, he joined the academic staff of University of Liverpool in the UK as a Professor in Mechanical Engineering Courses. A substantial part of his work has been concerned with detailed aspects of Flowmetering - both of single & multiphase flows. He has supervised doctoral research students in this area in collaboration with various European flowmeter manufacturers. He joined Haward Technology Middle East in 2002 and was later appointed as European Manager (a post which has since lapsed) and has delivered over 150 training courses in Flowmeasurement (single- and multi-phase), Control, Heat Exchangers, Pumps, Turbines, Compressors, Valve and Valve Selection as well as other topics throughout the UK, USA, Oman and Kuwait. During the last two years, he has delivered courses with other training companies operating in the Far and Middle East. He has published about 150 papers in various Engineering Journals and International Conferences and has contributed to textbooks on the topics listed above. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

This Level 4 Diploma in Cyber Security (Fast Track) (Accredited by Qualifi, UK) has been created to develop those learners who are looking to choose, or already have chosen, a career in a business-related sector. It is envisaged that this programme will encourage both academic and professional development so that your learners move forward to realise not just their own potential but also that of organisations across a broad range of sectors. The Level 4 Diploma in Cyber Security (Fast Track) rationale of the programme is to provide a career path for learners who wish to develop their core capabilities within the cyber security and risk management sector. The outcome of the Diploma, which is a recognised UK qualification, is for learners to develop the cyber security skills required by organisations globally. In doing so, the qualification looks to develop the cyber security team leaders, managers and leaders of the future through the creation and delivery of learning appropriate for that industry. Key Highlights of this Level 4 Diploma in Cyber Security (Fast Track mode) qualification are: Program Duration: Fast Track 6 months (Regular 9 months course also available) Program Credits: 120 Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Undergraduate degree programme. Alumni Status No Cost EMI Option Requirements This Level 4 Diploma in Cyber Security (Fast Track) (Accredited by Qualifi, UK) qualifications has been designed to be accessible without artificial barriers that restrict access and progression. Entry to the qualification will be through centre interview and learners will be expected to hold the following: Qualifications at Level 3 OR A Level 4 qualification in another discipline and want to develop their careers in Cyber Security or Information Technology. Career path Learners after completing this course progress to: Level 5 Diploma in Cyber Security, Diploma in Information Technology level - 5 (fast track) , BEng (Hons) in Software Engineering Degree, BSc (Hons) in Business Computing and Information Systems, Level 5 Diploma in Business Enterprise (fast track), The Second Year of Undergraduate study, Directly into employment in an associated profession. Certificates Certificate of Achievement Hard copy certificate - Included Qualifi courses: Once you complete the course, you would be receiving a Physical hard copy of your Diploma along with its Transcript which we would Courier to your address via DHL or Royal Mail without any additional charge

This programme helps communicators to prepare for and deliver an effective speech. Here, you learn to motivate people by speaking to them in terms of the benefits they will receive by taking action. Each instructional segment is followed by participant speeches that put the newly-learned skills into action. We cover public speaking fear and how to move forward despite it, as well as increasing enthusiasm. This builds speaker confidence. By organising information clearly for the audience, participants grow in their conviction and are perceived more as experts. Delegates will be able to: Work through fear of public speaking; Build confidence and enthusiasm by creating meaningful, memorable speeches; Develop greater abilities for thinking and speaking with less preparation; Minimise self-defeating speech and behavior; and Present ideas to, and inspire the audience. Online Format—Introduction to Public Speaking is a 4-hour interactive virtual class. Register for this class and you will be sent ONLINE login instructions prior to the class date. Working with Dr. Atkins of Improving Communications has been a very positive experience. Everything about the program is exemplary! Managers have made it a point to tell me how pleased they are with the improvements made in the communications skills of the participants. The Professional Development Workshop is an extremely effective program. The participants are looking forward to follow-up sessions with Dr. Atkins and we recommend his programs. Heather Ragone, Training ManagerNetwork General