13319 Manager courses in Downpatrick delivered Online

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Change Management Foundation, a comprehensive course introducing essential principles and practices in organisational change. Learn foundational concepts, tools, and methodologies to navigate and lead successful change initiatives. About this course £297.00 170 lessons Accredited training Certificate of Completion Included Course curriculum IntroductionCourse IntroductionChange Management Tutor BotAbout your InstructorCourse Guide Module 1Lesson 1 - IntroductionLesson 2 - Course StructureLesson 3 - Study GuidanceLesson 4 - Learning OutcomesLesson 5 - Exam InformationLesson 6 - Target AudienceLesson 7 - Certification Structure Module 2Lesson 1 - IntroductionLesson 2 - The Sigmoid CurveLesson 3 - Organisations’ Experiences of ChangeLesson 4 - Success Factors for Change ManagementLesson 5 - Individual Change ManagementLesson 6 - Organisational Change ManagementLesson 7 - Project & Change ManagementLesson 8 - Improving Success RatesLesson 9 - SummaryTest Your Knowledge Quiz Module 3Lesson 1 - IntroductionLesson 2 - Learning ObjectivesLesson 3 - The Change Curve: IntroductionLesson 4 - The Change Curve: StagesLesson 5 - The Change Curve: Practical ObservationsLesson 6 - The Human Transition Model: IntroductionLesson 7 - The Human Transition Model: Start with EndingsLesson 8 - The Human Transition Model: Neutral ZoneLesson 9 - The Human Transition Model: New BeginningsLesson 10 - Motivation: IntroductionLesson 11 - Motivation: Maslow's Hierarchy of NeedsLesson 12 - Motivation: Rewards & PunishmentsLesson 13 - Motivation: Satisfaction & GrowthLesson 14 - Motivation: Survival & Learning AnxietiesLesson 15 - Motivation: Personal GrowthLesson 16 - Individual Differences: IntroductionLesson 17 - Individual Differences: People of Different Types - Summary of TypesLesson 18 - Individual Differences: People of Different Types - Conflicts & PreferencesLesson 19 - SummaryTest Your Knowledge Quiz Module 4Lesson 1 - IntroductionLesson 2 - Learning ObjectivesLesson 3 - Metaphors of OrganisationsLesson 4 - Models of Change - Lewin's Three Stage ModelLesson 5 - Models of Change - Kotter's Eight Step ModelLesson 6 - Models of Change - Senges Systems Thinking ModelLesson 7 - SummaryTeste Your Knowledge Quiz Module 5 Lesson 1 - Introduction Lesson 2 - Learning Objectives Lesson 3 - Roles and their Functions in a Change Lifecycle Lesson 4 - What Makes a Good Sponsor Lesson 5 - What Makes a Good Change Agent - Change Agents and Change Managers Lesson 6 - What Makes a Good Change Agent - Change Agents and Line Managers Lesson 7 - Change Agents and Sources of Power Lesson 8 - The Role of Line Management Lesson 9 - Summary Test Your Knowledge Quiz Accredited AgilePM training is provided by ITonlinelearning, APMG-International Accredited Training Organisation.

Every Workday is a Matchday Do you ever wonder why football teams walk around the pitch 90 minutes before kickoff? Or what's going through the minds of star basketball players when they stand at the free-throw line before thousands of noisy fans? As a project manager, do you regularly stand at the free-throw line? In this session, Felix will share real stories from his personal sports career in the context of leadership, project management and new ways of working. Discipline, organization, structure, and hard work are basic elements of success-in sports and in business. The human factor makes the difference - and it's within each of us to tap into this potential. In this session, you will gain insights into mental techniques and practical examples used by sports stars. You'll learn to apply these techniques to your daily work as a leader, project manager or team member. What you will learn: Key factors in managing successful teams in sports and business Sports mental training techniques that translate into better focus and daily work organization How the social environment during childhood is a crucial factor in shaping future professionals, and how you can manage it in your career

Hospitality & Restaurant Management is a combined form of customer management, service management, supervision, kitchen management, space management, people management and many other diverse responsibilities. This job industry has great career opportunities and allows you to learn diverse managerial skills. After extensive research and gathering comprehensive experience, experts have prepared this Hospitality & Restaurant Management course to make the learning experience much more enjoyable and effective. If you are looking to start your career in this field or explore more knowledge on the relevant field then this course will give you the most updated knowledge and train you in up-to-the-minute date skills. This Hospitality & Restaurant Management online training course is accredited by CPD with 10 CPD points for professional development. Students can expect to complete this training course in around 05 hours. You'll also get dedicated expert assistance from us to answer any queries you may have while studying our course. You'll get a Free Student ID card by enrolling in this Hospitality & Restaurant Management course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. So, without further ado enrol the course today - gear up with the essential skills to set yourself up for excellence! Why Prefer this Hospitality & Restaurant Management Course? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standards-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support Enrol in the course right now and you'll have immediate access to all of the Hospitality & Restaurant Management course materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you. Hospitality & Restaurant Management Course Module 1. Introduction to Hospitality and Revenue Management Module 2. Business Prospect of the Hospitality Industry Module 3. An Overview of the Hotel Industry Module 4: The Process of Selection and Recruitment in the Hospitality Industry Module 5: The Process of Development and Training in the Hospitality Industry Module 6. Hospitality Management Operations Module 7. Management of Service Quality in the Hospitality Industry Module 8. Importance of Revenue Management Module 9. Key Performance Indicators in Hospitality Revenue Management Module 10. The Revenue Management Module 11: Customer Satisfaction Module 12. Promotional Strategies Module 13. The Future of Hospitality Revenue Management in the UK Module 14. Career Prospects in the Hospitality Industry Assessment Process Once you have completed all the modules in the course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the Hospitality & Restaurant Management course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this course. This course is open to everybody. People interested in Restaurant Business Interested to start Restaurant & Catering Service Business Looking forward to starting a career as Hotel Manager, Supervisor etc Hotel Operation Supervisor Anyone interested to learn more about Restaurant Management Process Requirements You will not need any prior background or expertise to enrol in this course. Career path Upon successful completion of our course, candidates may choose to pursue an extensive range of careers including: Restaurant Manager Event Planner Hotel Manager Hotel Supervisor Executive Manager (Restaurant & Tourism) Hospitality coach Assistant Restaurant Manager Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified Project Leadership & Project Evaluation bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 37 course mega bundle that will exceed your expectations within your budget. The Project Leadership & Project Evaluation related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive Project Leadership & Project Evaluation bundle will help you build a solid foundation to become a proficient worker in the sector. This Project Leadership & Project Evaluation Bundle consists of the following 30 CPD Accredited Premium courses - Course 01 :Project Management Masterclass Course 02 :Supervisor Training and Employee Management Course 03 :Leadership & People Management Course 04 :Decision Making in High Stress Course 05 :Six Sigma & Lean Process Course 06 :Ethical Leadership Principles Course 07 :Strategic Planning Process Course 08 :Coaching and Mentoring Course 09 :HR and Payroll Administrator Course Course 10 :Conflict Management and Crucial Communications Course 11 :Self Confidence & Self Esteem Training Course 12 :Leadership Styles Course 13 :Change Management Course 14 :Business Analysis Course 15 :Business Law Course 16 :Managing Budgets Course 17 :Corporate Finance Course 18 :Compliance Manager Course 19 :Diploma in Management Skills Course 20 :Supporting a Grieving Employee Course 21 :Diploma in Practical Time Management Course 22 :Logistics & Operations Management - Level 5 Course 23 :Performance Management Course 24 :Productivity Boosting Course 25: Communication SKills Masterclass Course 26: Workplace Managerment Training Course 27: Virtual Team Building & Management Course 28: Goal Setting & Accomplishment Course 29: Critical Thinking & Problem Solving Course 30: Office Skills 7 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01 :Career Development Plan Fundamentals Course 02 :CV Writing and Job Searching Course 03 :Interview Skills: Ace the Interview Course 04 :Video Job Interview for Job Seekers Course 05 :Create a Professional LinkedIn Profile Course 06 :Business English Perfection Course Course 07 :Networking Skills for Personal Success Learning Outcome This tailor-made Project Leadership & Project Evaluation bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This Project Leadership & Project Evaluation Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 370 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Project Leadership & Project Evaluation bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in Project Leadership & Project Evaluation Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.

Master the negotiating skills through this course and improve your business prospect, employability as well as your corporate potential. Description: Adopting negotiation skills is important for almost every individual to grow, flourish and succeed at any job or business. Learn about the different types of negotiation skills and how can these be used in practical life in this course. Know the skills of have a successful negotiation without any fault. Understand how to deal with different situations or difficulties if occurred. Learn how and where to use specific tactics and when not to use them. Know how to deal tough questions. Who is the course for? A businessman. This course is for both beginners and experts. For people who are looking forward to adopting good negotiation skills. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Negotiation Skills Certificate Course is a useful qualification to possess, and would be beneficial for the following careers: Sales Professional. Vendor Manager. Legal Administration. Human Resource Professional. Real Estate Broker. Construction Manager. Health Service Manager. Marketing Manager. Counselling Psychologist. Lawyer. Chief Executive. Negotiation Skills Certificate Module One - Getting Started 01:00:00 Module Two - Understanding Negotiation 01:00:00 Module Three - Getting Prepared 01:00:00 Module Four - Laying the Groundwork 01:00:00 Module Five - Phase One - Exchanging Information 01:00:00 Module Six - Phase Two - Bargaining 01:00:00 Module Seven - About Mutual Gain 01:00:00 Module Eight - Phase Three - Closing 01:00:00 Module Nine - Dealing with Difficult Issues 01:00:00 Module Ten - Negotiating Outside the Boardroom 01:00:00 Module Eleven - Negotiating on Behalf of Someone Else 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Negotiation Skills Certificate- Activities 00:00:00 Mock Exam Mock Exam- Negotiation Skills Certificate 00:20:00 Final Exam Final Exam- Negotiation Skills Certificate 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course Overview HACCP is a framework that increases end-product quality and demonstrates a business's commitment to food safety. Gain the skills to implement a HACCP plan and save your business in the long run.  In this Level 3 HACCP Training, you'll explore the steps in planning and creating an effective HACCP system to save your customers from contamination. Here, you'll learn the process of conducting hazard analysis, determining critical control points, establishing monitoring and verification procedures and much more. The course will also guide you through alternative approaches to HACCP system implementation.  Learning Outcomes Understand the benefits of HACCP Gain insights into the core principles of HACCP Know the various food safety procedures Know the process to produce safe food Learn the skills to manage food safety risks across the entire supply chain Be able to ensure the safety and quality of products. Who is this course for? People interested in learning the process to produce safe food and save their business money in the long term. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path Level 3 HACCP Training offers useful skills to possess and would be beneficial for any professions or career from any industry you are in such as: Restaurant manager Food factory manager Catering Manager Chef Food Safety Manager Level 3 HACCP Training Module 01: An Introduction to HACCP 00:15:00 Module 02: HACCP and Food Safety Legislation 00:25:00 Module 03: Food Safety Hazards 01:00:00 Module 04: Planning a HACCP System 00:40:00 Module 05: Creating the HACCP System 00:20:00 Module 06: Principle 1 - Hazard Analysis 00:15:00 Module 07: Principle 2 - Critical Control Points 00:12:00 Module 08: Principle 3 - Critical Limits 00:20:00 Module 09: Principle 4 - Monitoring Critical Control Points 00:20:00 Module 10: Principle 5 - Corrective Action 00:25:00 Module 11: Principle 6 - Verification of the HACCP System 00:30:00 Module 12: Principle 7 - Documentation 00:16:00 Module 13: Implementing the HACCP System 00:12:00 Module 14: HACCP Alternatives 00:15:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Course Overview Take effective measures to minimise food safety hazards with this Level 3 HACCP Training For Catering & Retail. In this course, you'll learn effective HACCP practices to foster an improved food safety culture.  From this Level 3 HACCP Training For Catering & Retail, you'll have a comprehensive understanding of the HACCP principles and how to implement HACCP in your workplace successfully. In addition, you'll learn safe food handling practices and procedures to maintain a good business reputation and have satisfied customers. The course will also teach you the skills to ensure all employers in your workplace are aware of food safety and personal hygiene. Learning Outcomes Understand why HACCP is used in the catering industry Learn the HACCP guidelines Discover the benefits of food safety Learn to identify and prevent food safety risks Be able to ensure personal hygiene in the workplace. Who is this course for? Professionals interested in learning how to control potential hazards in food production can take this Level 3 HACCP Training For Catering & Retail. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere, anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path Level 3 HACCP Training For Catering & Retail offers useful skills to possess and would be beneficial for any profession or career from any industry you are in, such as: Restaurant Manager Food Factory Manager Catering Manager Chef Food Safety Manager Level 3 HACCP Training For Catering & Retail Module 01: An Introduction to HACCP 00:15:00 Module 02: HACCP and Food Safety Legislation 00:25:00 Module 03: Food Safety Hazards 01:00:00 Module 04: Planning a HACCP System 00:40:00 Module 05: Creating the HACCP System 00:20:00 Module 06: Principle 1 - Hazard Analysis 00:15:00 Module 07: Principle 2 - Critical Control Points 00:12:00 Module 08: Principle 3 - Critical Limits 00:20:00 Module 09: Principle 4 - Monitoring Critical Control Points 00:20:00 Module 10: Principle 5 - Corrective Action 00:25:00 Module 11: Principle 6 - Verification of the HACCP System 00:30:00 Module 12: Principle 7 - Documentation 00:16:00 Module 13: Implementing the HACCP System 00:12:00 Module 14: HACCP Alternatives 00:15:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Level 4 QLS Endorsed Course | CPD & CiQ Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access

Highlights of the Course Course Type: Online Learning Duration: 3 hours Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about finance analysis and management Understand the core competencies and principles of finance analysis and management Explore the various areas of finance analysis and management Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert financial manager or business manager Hotel Financial Management: Income Statements and Balance Sheets Course Master the skills you need to propel your career forward in finance analysis and management. This course will equip you with the essential knowledge and skillset that will make you a confident financial manager or business manager and take your career to the next level. This comprehensive hotel financial management course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this hotel financial management course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective finance analysis and management practice and equip you with the essential skills, confidence and competence to assist you in the finance analysis and management industry. You'll gain a solid understanding of the core competencies required to drive a successful career in finance analysis and management. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for financial manager or business manager or for people who are aspiring to specialise in finance analysis and management. Enrol in this hotel financial management course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive hotel financial management course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this finance analysis and management can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This hotel financial management course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This hotel financial management course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This hotel financial management course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum Introduction & Fundamentals Introduction 00:02:00 Introduction to Hotel Operations 00:05:00 Fundamentals of Accounting Concepts 00:03:00 What is Allocation of Expenses 00:04:00 What are Prepayments 00:02:00 Key Terms Used In Hospitality Key Terms Used in Hospitality 00:01:00 Rooms Division Key Terms - Occupancy & Related Terms 00:07:00 Room Division Key Terms ADR and Related Terms 00:06:00 F&B Business - Key Quantity Drivers 00:08:00 Food & Beverage Division - Key Revenue Terms 00:07:00 What are various Revenue Segmentation - Transient Business 00:05:00 Hotel Revenue Segmentation - Group Business 00:05:00 F&B Revenue Segmentation Fundamentals 00:05:00 Standard Templates And Analysis Fundamentals Steps Standard Profit & Loss Templates Prescribed by USALI for Lodging Industries V11 00:11:00 Revenue Reports Analysis Fundamentals 00:05:00 Horizontal Analysis in practice through Room Segment Analysis 00:07:00 Vertical Analysis Explained via Room Segment Report 00:07:00 Combined Analsysis Simplified - Market Segment Report 00:04:00 Revenue Management & Analysis Reports Why You Should know The Business Source 00:05:00 Guest Nationality Report 00:04:00 Booking Lead Period and Booking Pace Concepts 00:04:00 Market Benchmark & Competitor Comparison Report 00:05:00 Upselling & Upgrades 00:03:00 Menu Engineering Report 00:08:00 Expenses & Expense Control Reports Labour Cost Basic Pay & Wages 00:05:00 Labour Cost - Service Charge 00:05:00 Labour Cost - Other Components 00:03:00 Labour Cost Analysis 00:05:00 Other Expenses and Control Reports 00:07:00 Cost Management Ideas Part 1 00:06:00 Cost Management Ideas - Part 2 00:05:00 Overall P&L Analysis Profit & Loss Analysis Steps 00:06:00 Room Division Profit & Loss 00:08:00 F&B Profit & Loss Statement 00:07:00 Certificate of Achievement Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00