12861 Manager courses in Congleton delivered Online

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

In today's competitive business landscape, mastering Customer Service - Representative skills isn't just beneficial-it's essential for success. Elevating your service from merely good to outstanding isn't a luxury; it's a requirement. We're all part of the "Helping Field," where providing a "Concierge" level of service is paramount. Through this Customer Service - Representative course, you'll delve into the core principles of Customer Service - Representative, uncovering the 5 Tenets of TQM and discovering strategies to boost customer satisfaction while avoiding the 10 Deadly Sins of Customer Service. Understanding the value of each customer and effectively dealing with difficult situations will not only secure their loyalty but also translate into tangible financial gains for your business. With a focus on providing exceptional phone service and insights into why customers choose you over competitors, this Customer Service - Representative course is your ticket to mastering the art of Customer Service - Representative. Our bonus lecture offers final tips to solidify your knowledge and ensure you're equipped to excel in any customer-facing role. Join our Customer Service - Representative course today and become a master of customer satisfaction. Course Learning Outcomes: Develop a deep understanding of Customer Service - Representative principles Learn strategies to boost customer satisfaction and retention Master techniques to effectively deal with difficult customers Gain insights into the financial impact of exceptional customer service Acquire skills to provide outstanding phone support Understand the psychology behind customer purchasing decisions Certificate in Customer Service - Representative at QLS Level 3 Module 1: WHY Customer Service Is CRITICAL To Your Business! Module 2: Good Isn't Good Enough! Module 3: We Are ALL in the 'Helping Field' Module 4: Providing 'Concierge' Level Of Service Module 5: The 5 Tenets Of TQM Module 6: How To Boost Customer Satisfaction Module 7: How To Avoid The 10 Deadly Sins Of Customer Service! Module 8: More Money-Through Customer Retention Module 9:How Much Is A Customer Worth? Module 10: Do You Understand Your Customer? Module 11: Dealing With Difficult Customers Module 12: 'LEAP' Into Customer Service! Module 13: Exceptional Phone Service Module 14: WHY Customers Buy From YOU! $$$ Module 15: BONUS LECTURE!!! FINAL TIPS!!! Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Certificate in Customer Service - Representative at QLS Level 3 Who is this course for: Customer Service Representative Client Support Specialist Customer Success Manager Front Desk Coordinator Guest Services Associate Call Center Agent Requirements Certificate in Customer Service - Representative at QLS Level 3 To enrol in this Certificate in Customer Service - Representative at QLS Level 3 course, all you need is a basic understanding of the English Language and an internet connection. Career path Certificate in Customer Service - Representative at QLS Level 3 Career Path: Customer Service Representative Call Center Agent Retail Sales Associate Receptionist Administrative Assistant Client Support Specialist Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Our Aim is Your Satisfaction! Offer Ends Soon; Hurry Up!! With over 40 airports in the UK alone, some of which are top of the list of the busiest airports in Europe, there are multiple opportunities to pursue a successful career in the exciting world of airport management. This Diploma in Airport Management at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! If you've always had an interest in aviation, Airport Management and are looking to start a rewarding and amazing career, then enrolling in this course could be the perfect first step toward an amazing future. For Airport Management, Airport Managers are an essential part of any airport and are tasked with ensuring the maintenance of terminals, runways, and other buildings, making sure everything within the airport is up to standard. Airport Managers also oversee other employees and departments. The Airport Management course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Airport Management course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course. This Airport Management training can help you to accomplish your ambitions and prepare you for a meaningful career. So, enrol on this Airport Management course today and gear up for excellence! Key Topics to be covered by Airport Management Course: An Introduction to the Air Transportation Network Airport Management Skills, Duties & Responsibilities An Overview of UK Airport Expansion Plans Airport Classifications and Variations Among Airports The Economic Structure of Airports Operations and Maintenance Procedures Airport Security, Emergency Operations & Communications Performance Measurement: Advantages and Pitfalls Take a step toward a brighter future! Skills You Will Gain Airport Management skills Knowledge of the aviation industry Multi-tasking and organisation Customer service for better airport management Why Prefer Us? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPDQS Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. *** Course Curriculum *** Module 01: Introduction Module 02: Ownership Module 03: Organization Module 04: Economic Structure Module 05: Structure of Relationships Module 06: Operations and Maintenance Module 07: Master Planning Module 08: Civil Aviation Responsibilities Module 09: Aircraft Trading, Finance and Leasing Module 10: Litigation and Dispute Resolution Module 11: Environmental Issues Module 12: Performance Measurement Module 13: Comparison to Foreign Airports Module 14: Future Directions Assessment Process You have to complete the assignment questions given at the end of this course and score a minimum of 60% to pass the exam and achieve Quality Licence Scheme-endorsed certificates. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Diploma in Airport Management at QLS Level 5 exam, you will be able to request a certificate with additional cost that has been endorsed by the Quality Licence Scheme. CPD 150 CPD hours / points Accredited by CPD Quality Standards Career path The course is designed for anyone looking to launch a career in this field. Related professions in airline and airport management include: Airport Manager Aviation Project Manager Air Traffic Services Manager Certificates CPDQS Accredited Certificate Digital certificate - £10 Diploma in Airport Management at QLS Level 5 Hard copy certificate - £119 Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Airport Management at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 119 GBP inside the UK 129 GBP (including postal fees) for international delivery CPDQS Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

This programme helps communicators to prepare for and deliver an effective speech. Here, you learn to motivate people by speaking to them in terms of the benefits they will receive by taking action. Each instructional segment is followed by participant speeches that put the newly-learned skills into action. We cover public speaking fear and how to move forward despite it, as well as increasing enthusiasm. This builds speaker confidence. By organising information clearly for the audience, participants grow in their conviction and are perceived more as experts. Delegates will be able to: Work through fear of public speaking; Build confidence and enthusiasm by creating meaningful, memorable speeches; Develop greater abilities for thinking and speaking with less preparation; Minimise self-defeating speech and behavior; and Present ideas to, and inspire the audience. Online Format—Introduction to Public Speaking is a 4-hour interactive virtual class. Register for this class and you will be sent ONLINE login instructions prior to the class date. Working with Dr. Atkins of Improving Communications has been a very positive experience. Everything about the program is exemplary! Managers have made it a point to tell me how pleased they are with the improvements made in the communications skills of the participants. The Professional Development Workshop is an extremely effective program. The participants are looking forward to follow-up sessions with Dr. Atkins and we recommend his programs. Heather Ragone, Training ManagerNetwork General

The Master of Business Administration (MBA) is a prestigious postgraduate qualification that is highly valued by leading employers. It can boost your salary, increase your professional reputation and expand your networking opportunities. If you're a graduate with some business experience and ambitions for a high-flying career, studying for an MBA could be just what you need to make the next step. Our MBA 18 months programme equips you to think logically, laterally and independently through 2 stage intensive, immersive, and challenging programme. With the advantage of studying on the job, anytime and anywhere, you get Cost Advantage and same degree which is given to full time students at the University Campus. The programme is not just an academic course. By exploring and examining real-life business problems to work on and solve, you enhance your own understanding of how a business works. We take a strategic perspective on business and management that helps you develop the skills to contribute to the major business decisions organisations have to make about their future. Program Overview: Master of Business Administration (MBA) - 18 Months Key Highlights of Master of Business Administration (MBA) - 18 Months qualification are: Fully Recognized and Globally Accepted Degree Program Duration: 18 Months (12 months / 24 months duration programme also available) Program Credits: 180 Designed for working Professionals Format: Online Student to faculty ratio of just 15:1 No Written Exam. The Assessment is done via Submission of Assignment and University Dissertation Project Same Degree which is given to Full Time students at the University Campus. Study material: Comprehensive study material and e-library support available at no additional cost. Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Doctorate / PhD programme. LSBR Alumni Status No Cost EMI Option Top Skills You Will Learn MBA 18 months is widely seen as a passport to a successful career. It demonstrates the breadth and depth of your functional competence, strategic knowledge and problem-solving ability. Course Structure: MBA 18 MonthsThe MBA 18 months programme consists of 2 Stages. Stage 1: This stage is delivered by London School of Business and Research. The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS). Mandatory units Strategic Management (20 Credits)Strategic Leadership (20 Credits)Strategic Human Resource Management (20 Credits)Advanced Business Research Methods (20 Credits) Optional units(Choose any 2units to make 120 credits) Strategic Financial Management (20 Credits)Supply Chain and Operations Management (20 Credits)Entrepreneurship and Innovation (20 Credits)Globalisation and Corporate Governance (20 Credits)Strategic Change Management (20 Credits)Strategic Marketing (20 Credits) Successful completion of Stage 1 leads to Progression to Stage 2Stage 2: Delivered by the University / awarding body. On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 2 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS). Completion of Stage 2 leads to award of MBA Degree Dissertation Project Successful completion of Stage 2 leads to award of Degree by the university. Who is this course for? MBA in 18 Months programme is ideal for working professionals, successful managers, executives and professionals who want to take their career to a new level and Ambitious people who want to fast track their chosen career or start a new enterprise

Highlights of the Course Course Type: Online Learning Duration: 1 to 2 hours Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about Microsoft Word Understand the core competencies and principles of Microsoft Word Explore the various areas of Microsoft Word Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert office admin HR Management Diploma Course Online Master the skills you need to propel your career forward in employment law UK. This course will equip you with the essential knowledge and skillset that will make you a confident human resources manager or HR manager and take your career to the next level. This comprehensive HR management course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this HR management course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective employment law UK practice and equip you with the essential skills, confidence and competence to assist you in the employment law UK industry. You'll gain a solid understanding of the core competencies required to drive a successful career in employment law UK. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for human resources manager or HR manager or for people who are aspiring to specialise in employment law UK. Enrol in this HR management course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive HR management course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this employment law UK can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This HR management course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This HR management course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This HR management course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Fundamentals of the Employment Law Fundamentals of the Employment Law 00:25:00 Laws Governing Employment in the UK Laws Governing Employment in the UK 00:15:00 The Recruitment Process The Recruitment Process 00:20:00 Employment Contracts Employment Contracts 00:10:00 Employment Rights & Benefits Employment Rights & Benefits 00:20:00 Health and Safety Health and Safety 00:20:00 Training and Development Opportunities Training and Development Opportunities 00:15:00 Discrimination at Workplace Discrimination at Workplace 00:20:00 Handling Grievances Handling Grievances 00:15:00 Managing Absenteeism Managing Absenteeism 00:25:00 Dismissal at Workplace Dismissal at Workplace 00:15:00 Developing a Social Media Policy at Workplace Developing a Social Media Policy at Workplace 00:10:00 Disciplinary Guidelines against Drug & Alcohol Misuse Disciplinary Guidelines against Drug & Alcohol Misuse 00:15:00 Define HRM Define HRM 00:05:00 Scope of HRM Scope of HRM 00:06:00 Processes in HRM Processes in HRM 00:04:00 Skills of HR Professionals Skills of HR Professionals 00:10:00 HRM & Performance Management HRM & Performance Management 00:03:00 Hiring Strategies Hiring Strategies 00:03:00 Various Retention Strategies Various Retention Strategies 00:04:00 Human Resource Planning Human Resource Planning 00:03:00 Managing Employee's Performance Managing Employee's Performance 00:04:00 Management of Contractors Management of Contractors 00:06:00 Strategic HRM Strategic HRM 00:03:00 Global HRM Global HRM 00:08:00 HR Information System HR Information System 00:01:00 Tips for Effective HRM Tips for Effective HRM 00:02:00 Assessment Assessment - UK Employment Law For HR Diploma Online Training Course 00:10:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Learn how to build a solid foundation for success in Sales Management Includes Moving Up, 7 Best Practices, Sales Team Management Tips & Techniques, How to Fix Common Sales Team Problems

***24 Hour Limited Time Flash Sale*** Mini MBA, Business Management with Entrepreneur Mindset Masterclass Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Begin your journey towards a rewarding and successful career by enrolling in our all-inclusive bundle of 8 Mini MBA, Business Management with Entrepreneur Mindset Masterclass courses. At UKHF Online, we have carefully selected and combined these courses to equip you with the vital skills and knowledge necessary to thrive in Mini MBA, Business Management with Entrepreneur Mindset Masterclass. Whether you're a student, recent graduate, or job seeker, our Mini MBA, Business Management with Entrepreneur Mindset Masterclass bundle is designed to enhance your CV, impress potential employers, and set you apart from the competition. Key Features of the Mini MBA, Business Management with Entrepreneur Mindset Masterclass Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Mini MBA, Business Management with Entrepreneur Mindset Masterclass bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Business Management QLS Course 02: Mini MBA QLS Course 03: Entrepreneur Mindset Masterclass 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Setting and Achieving Goals Course 02: Goal Setting, Motivation, and Resilience for Life Course 03: Business Analysis Course 04: Strategic Management Course 05: Business Law In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Mini MBA, Business Management with Entrepreneur Mindset Masterclass courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of the Mini MBA, Business Management with Entrepreneur Mindset Masterclass Bundle: Master the foundational principles and techniques of Mini MBA, Business Management with Entrepreneur Mindset Masterclass. Develop advanced proficiency in Mini MBA, Business Management with Entrepreneur Mindset Masterclass methodologies and strategies. Acquire in-depth knowledge of the latest trends and advancements in Mini MBA, Business Management with Entrepreneur Mindset Masterclass. Enhance your problem-solving and critical thinking abilities within the context of Mini MBA, Business Management with Entrepreneur Mindset Masterclass. Cultivate strong communication and collaboration skills essential for success in Mini MBA, Business Management with Entrepreneur Mindset Masterclass. The Mini MBA, Business Management with Entrepreneur Mindset Masterclass bundle is a comprehensive collection of courses that have been meticulously designed to provide you with a well-rounded education in Mini MBA, Business Management with Entrepreneur Mindset Masterclass. With a combination of 3 QLS-endorsed courses and 5 CPD QS-accredited courses, this bundle offers you the perfect balance of essential knowledge and valuable skills. What's more, we are proud to offer free hardcopy certificates for each course within the Mini MBA, Business Management with Entrepreneur Mindset Masterclass bundle, giving you the recognition you deserve. CPD 260 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals seeking to advance their career in business management. Aspiring entrepreneurs looking to develop the skills necessary to start and grow a successful business. Recent graduates seeking to gain a comprehensive understanding of business management principles. Individuals seeking to switch careers to business management or entrepreneurship. Small business owners seeking to enhance their business management skills. Career path Business Manager - £35,000 to £80,000 per annum Entrepreneur - Income varies based on the success of the business Marketing Manager - £30,000 to £60,000 per annum Operations Manager - £30,000 to £70,000 per annum Human Resources Manager - £30,000 to £70,000 per annum Financial Manager - £35,000 to £80,000 per annum Project Manager - £35,000 to £70,000 per annum Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Project Management for Non-Project Managers (Virtual) Individuals who are involved in projects (commissioning, supporting, sponsoring, etc.) may often be unfamiliar with project management. A basic understanding of project management is essential for non-project managers, who are critical stakeholders contributing to project success. This awareness course usesA Guide to the Project Management Body of Knowledge (PMBOK® Guide) and other sources to introduce you to project management vocabulary, concepts, and techniques. It also provides insights into the realities of being a project manager, and opportunities to explore how you can positively impact projects in your own role. Getting Started Introductions Course structure Course goals and objectives Foundation Concepts Project management overview Strategic value of project management Defining project success Project life-cycle models and governance Project roles and responsibilities Project Initiating and Planning Initiating the project Defining project requirements and scope Developing the project schedule and budget Project Risk Management, Executing, Monitoring, and Closing Understanding, evaluating, and adjusting for risk Honoring the baseline and executing the project Monitoring and controlling the project Closing the project Project Interpersonal Processes Project communication Project team development Conflict management

Duration 4 Days 24 CPD hours This course is intended for IS Security Officers IS Managers Risk Managers Auditors Information Systems Owners IS Control Assessors System Managers Government Employees Overview Upon completion, Certified Information Systems Risk Manager students will be prepared to pass the CISRM exam.  Certified Information Systems Risk Manager, CISRM, course is made for IT and IS professionals who are involved with all aspects of risk management. Requests for this particular area of certification is growing fast in the employment sector. Recent high-profile breaches in both the public and private sectors have increased awareness for the need for Risk Management professionals. Mile2?s CISRM certification exam will test your knowledge in all areas of risk management. If you would like some training and test preparation before taking the Certified Information System Risk Manager Exam we offer the CISRM course as both a live class and a self-study combo. First, you will learn to assess a system, then implement risk controls. Finally, you will be able to monitor and maintain risk procedures. With this training, you will be able to identify risks associated with specific industries. After course completion, you will be able to design, implement, monitor and maintain risk-based, efficient and effective IS controls. Knowledge of all of these areas will be required to pass the CISRM exam. Course Outline The Big Picture Domain 1 ? Risk Identification Assessment and Evaluation Domain 2 ? Risk Response Domain 3 ? Risk Monitoring Domain 4 ? IS Control Design and Implementation