Advanced Professional Certificate Courses These are short online certificate courses of a more advanced nature designed to help you develop professionally and achieve your career goals, while you earn a professional certificate which qualifies you for the appropriate continuous professional development (CPD). Advanced Professional Certificate in Food and Beverages Operations The course provides extensive concepts, principles and skills to effectively manage the food and beverages operations of a commercial restaurant or hotel. The learner will be able to understand the operations, roles involved and standard procedures for a memorable meal experience for the customer. After the successful completion of the course, you will be able to understand the following; Nature and underlying dynamics of the food and beverages sector Understand different roles and responsibilities within the food and beverages sector Effective meal preparation and serving techniques Restaurant menu design and management Beverages, types, legal aspects of beverages served in the hospitality sector The UK legal framework for beverages provision Internal operations of restaurant, kitchen including the purchasing function Restaurant inventory Mangement and stock control Techniques to reduce the cost of food offered in a restaurant Accreditation All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. Entry Requirements There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and gets updated on current ideas in the respective field. We recommend this certificate to the following audience. CEO, Director, Manager, Supervisor Hospitality Manager Operations Director/Manager Food and Safety Manager Restaurant Manager Executive Chef Food Inspector
Certified Associate in Project Management (CAPM)® Exam Prep: In-House Training: In-House Training This course gives you the knowledge you need to pass the exam and covers CAPM®-critical information on project management theory, principles, techniques, and methods Are you planning on taking the CAPM® examination? This course gives you the knowledge you need to pass the exam and covers CAPM®-critical information on project management theory, principles, techniques, and methods. You'll also have an opportunity for practical applications and time to review the kinds of questions you'll find in the CAPM® Exam. What you Will Learn Apply for the CAPM® Examination Develop a personal exam preparation plan Describe the structure, intent, and framework principles of the current edition of the PMBOK® Guide Explain the PMBOK® Guide Knowledge Areas, as well as their inter-relationships with the each other and the Process Groups Getting Started Program orientation The CAPM® certification process Certified Associate in Project Management (CAPM®) Examination Content Outline CAPM® eligibility requirements Code of Ethics and Professional Conduct Application options Foundation Concepts Skills and qualities of a project manager Project management terminology and definitions Relationship of project, program, portfolio, and operations management Project lifecycle approaches Project Integration Management Review Project Integration Management Knowledge Area Develop Project Charter Develop Project Management Plan Direct and Manage Project Work Manage Project Knowledge Monitoring and Controlling Perform Integrated Change Control Close Project or Phase Project Stakeholder Management Review Project Stakeholder Management Knowledge Area Identify Stakeholders Plan Stakeholder Engagement Manage Stakeholder Engagement Monitor Stakeholder Engagement Project Scope Management Review Project Scope Management Knowledge Area Plan Scope Management Collect Requirements Define Scope Create WBS Validate Scope Control Scope Project Schedule Management Review Project Schedule Management Knowledge Area Plan Schedule Management Define Activities Sequence Activities Estimate Activity Durations Develop Schedule Control Schedule Project Cost Management Review Project Cost Management Knowledge Area Plan Cost Management Estimate Costs Determine Budget Control Schedule Project Resource Management Review Project Resource Management Knowledge Area Plan Resource Management Estimate Activity Resources Acquire Resources Develop Team Manage Team Control Resources Project Quality Management Review Project Quality Management Knowledge Area Plan Quality Management Manage Quality Control Quality Project Risk Management Review Project Risk Management Knowledge Area Plan Risk Management Identify Risks Perform Qualitative Risk Analysis Perform Quantitative Risk Analysis Plan Risk Responses Implement Risk Responses Monitor Risks Project Communications Management Review Project Communications Management Knowledge Area Plan Communications Management Manage Communications Monitor Communications Project Procurement Management Review Project Procurement Management Knowledge Area Plan Procurement Management Conduct Procurements Control Procurements Summary and Next Steps Program Review Mock CAPM® Exam Getting Prepared for the CAPM® Exam After the CAPM® Exam
Level 4 & 5 Endorsed Diploma | QLS Hard Copy Certificates Included | Plus 5 CPD Courses | Lifetime Access
QLS Level 3 & 5 Diploma | FREE QLS Hard Copy Certificates | FREE 5 CPD Courses & PDF Certificates | Tutor Support
24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! This Diploma in Leading and Managing Remote Team at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! Are you looking to improve your current abilities or make a career move? If yes, our unique Leading and Managing Remote Team at QLS Level 5 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the Leading and Managing Remote Team at QLS Level 5 course. Due to Leading and Managing Remote Team at QLS Level 5's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn Leading and Managing Remote Team at QLS Level 5 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career. The Leading and Managing Remote Team at QLS Level 5 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Leading and Managing Remote Team at QLS Level 5 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Leading and Managing Remote Team at QLS Level 5 course. This Leading and Managing Remote Team at QLS Level 5 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Leading and Managing Remote Team at QLS Level 5 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Leading and Managing Remote Team at QLS Level 5 course: Module 01: Introduction to Remote Team Management Module 02: Leading a Team as a Remote Team Manager Module 03: Decision Making and Accountability Module 04: Building High Performing Teams Module 05: The Fundamentals of Managing Remote Teams Module 06: Building and Maintaining Trust with Remote Teams Module 07: Time Management Module 08: Advantages of Remote Teams Module 09: Challenges of Remote Teams Assessment Process After completing an online module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the (QLS Approved Title)exams. OR With Assignment: You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Diploma in Leading and Managing Remote Team at QLS Level 5 exams. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Leading and Managing Remote Team at QLS Level 5 course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements No prior background or expertise is required. Career path The Leading and Managing Remote Team at QLS Level 5 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Certificates CPDQS Accredited Certificate Digital certificate - Included Diploma in Leading and Managing Remote Team at QLS Level 5 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Leading and Managing Remote Team at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme andalso you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost.
A leader doesn’t necessarily have to be a ‘manager’, but it’s difficult to see how a manager could be truly effective without having at least some leadership skills. This course starts by introducing the basics of leadership and explores where the concept originated from. It then goes on to discuss various leadership theories, including situational leadership, contingency theories, transactional and transformational leadership and more. It then moves on to discuss developing teams including and team members by looking at the role leaders play in this. The final two modules cover the role communication plays in effective leadership and finishes off with a module about moving forward together to achieve a shared vision.
Level 3 & 5 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access
Step into the realm of excellence with the 'Complete Customer Service and Communication Skills at QLS Level 3' course. Imagine a world where every interaction with your clientele is not just transactional, but transformational. Where every phone call, email, and face-to-face chat turns into an opportunity to leave a lasting impact. This course unravels the nuances of superior service, striking the perfect balance between understanding your customers and fostering loyalty. With a treasure trove of insights and strategies, prepare yourself to be the champion of every customer's heart, setting the gold standard in service delivery. Learning Outcomes Grasp the foundational principles of exceptional customer service. Attune your attitude for successful customer interactions. Recognise, address, and anticipate the ever-evolving needs of customers. Learn the art of retaining clients and encouraging repeat business. Master diverse service mediums: in-person, over the phone, and electronically. Why choose this Complete Customer Service and Communication Skills at QLS Level 3 course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Complete Customer Service and Communication Skills at QLS Level 3 Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Complete Customer Service and Communication Skills at QLS Level 3 course for? Aspiring customer service agents aiming for mastery. Business owners desiring to elevate their brand's service experience. Call centre employees seeking to enhance their communication techniques. Retail professionals aiming to boost in-store customer interactions. E-commerce specialists refining their electronic customer engagement tactics. Career path Customer Service Agent: £18,000 - £23,000 Customer Service Manager: £25,000 - £50,000 Call Centre Operator: £16,000 - £22,000 Retail Customer Service Associate: £17,000 - £21,000 E-commerce Support Specialist: £20,000 - £28,000 Client Relationship Manager: £28,000 - £55,000 Prerequisites This Complete Customer Service and Communication Skills at QLS Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Complete Customer Service and Communication Skills at QLS Level 3 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £85 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Complete Customer Service and Communication Skills Module One: Who We Are and What We Do 00:17:00 Module Two: Establishing Your Attitude 00:12:00 Module Three: Identifying and Addressing Customer Needs 00:12:00 Module Four: Generating Return Business 00:14:00 Module Five: In-Person Customer Service 00:10:00 Module Six: Giving Customer Service over the Phone 00:12:00 Module Seven: Providing Electronic Customer Service 00:12:00 Module Eight: Recovering Difficult Customers 00:15:00 Module Nine: Understanding When to Escalate 00:14:00 Mock Exam Mock Exam - Complete Customer Service and Communication Skills at QLS Level 3 00:20:00 Final Exam Final Exam - Complete Customer Service and Communication Skills at QLS Level 3 00:20:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00
***24 Hour Limited Time Flash Sale*** Commercial Management (Logistic & Supply Chain Management) - QLS Endorsed Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter In an era where over £500 billion worth of goods are moved annually in the UK alone, the efficiency of logistics and supply chain management becomes paramount. The "Commercial Management (Logistic & Supply Chain Management)" bundle offers specialised courses designed to elevate your expertise and readiness in a sector that is the backbone of global commerce. Are you prepared to lead in this dynamic field, ensuring that goods and services are delivered efficiently and sustainably? This robust educational bundle includes courses, ranging from Logistics and Supply Chain Management to specialised trainings in Retail Management, Transport Management, and Commercial Law. Each course is crafted to enhance your understanding of the complex logistics networks and supply chain processes. You'll learn how to manage and optimise Transport and Warehousing, navigate Legal Aspects of Commerce, and implement effective Import/Export strategies, all within a framework that emphasises strategic innovation. This bundle comprises the following courses: QLS Endorsed Courses: Course 01: Diploma in Logistics Management at QLS Level 5 Course 02: Diploma in Supply Chain Management at QLS Level 5 CPD QS Accredited Courses: Course 03: Retail Management Course 04: Transport Manager Course 05: Import/Export Course 06: Warehouse Management Diploma Course 07: Commercial law Join in on this journey to become a leader in the crucial fields of logistics and supply chain management. By enroling in the "Commercial Management (Logistic & Supply Chain Management)" bundle, you position yourself at the forefront of an industry critical to global economic health. Don't just participate in the marketplace-master it. Enrol in this course and enhance your career trajectory and develop the skills that will define the future of commerce! Learning Outcomes: Optimise and manage supply chain and logistics operations effectively. Strategically solve problems within global supply chains. Navigate and apply commercial law in business transactions. Manage retail operations aligning with current market demands. Design and oversee transport logistics with efficiency. Execute import/export operations adhering to legal standards. Why Prefer this Course? Get a Free QLS Endorsed Certificate upon completion of the course Get a Free Student ID Card with this training program (£10 postal charge will be applicable for international delivery) The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Start your learning journey straight away! Course Curriculum Course 01: Diploma in Logistics Management at QLS Level 5 Module 01: Introduction to Logistic Management Module 02: Planning Framework for Logistics Module 03: Supply Chain Management Module 04: Logistics Management and Organisation Module 05: Sourcing, Purchasing, and Procurement Module 06: Channels of Distribution Module 07: Supplier Relationship Management Module 08: Inventory Planning and Management Module 09: Principles of Warehousing Module 10: Transport Management Module 11: Negotiation Techniques Module 12: Customer Service and Logistics Module 13: Getting Started Module 14: Understanding Lean Module 15: Liker's Toyota Way Module 16: The TPS House Module 17: The Five Principles of Lean Business Module 18: The First Improvement Concept (Value) Module 19: The Second Improvement Concept (Waste) Module 20: The Third Improvement Concept (Variation) Module 21: The Fourth Improvement Concept (Complexity) Module 22: The Fifth Improvement Concept (Continuous Improvement) Module 23: The Improvement Toolkit Module 24: Wrapping Up Course 02: Diploma in Supply Chain Management at QLS Level 5 Module 01: Course Overview Module 02: Getting Started Module 03: The Evolution of the Supply Chain Module 04: The Basic Supply Chain Structure Module 05: Supply Chain Drivers Module 06: Aligning Your Supply Chain with Business Strategy Module 07: Managing Supply Chain Risks Module 08: Tracking and Evaluating Supply Chain Data Module 09: Troubleshooting Supply Chain Problems Module 10: Sharing Supply Chain Activities Module 11: Sustainable Supply Chain Strategies Module 12: Applying Lean Techniques to the Supply Chain Module 13: The Future of Supply Chain Management =========>>>>> And 5 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*7 = £91) CPD Hard Copy Certificate: Free (For The First Course: Previously it was £29.99) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £119) CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Future logistics managers Supply chain professionals Business management students Aspiring import/export agents Retail management personnel Legal advisors in commerce Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Supply Chain Manager: £35,000 - £55,000 Logistics Coordinator: £25,000 - £40,000 Transport Manager: £30,000 - £50,000 Warehouse Manager: £27,000 - £45,000 Export Manager: £30,000 - £55,000 Retail Operations Manager: £28,000 - £48,000 Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included
Level 3 - Two Endorsed Training | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access