12605 Manager courses in Addlestone delivered Online

In today's competitive business landscape, mastering Customer Service - Representative skills isn't just beneficial-it's essential for success. Elevating your service from merely good to outstanding isn't a luxury; it's a requirement. We're all part of the "Helping Field," where providing a "Concierge" level of service is paramount. Through this Customer Service - Representative course, you'll delve into the core principles of Customer Service - Representative, uncovering the 5 Tenets of TQM and discovering strategies to boost customer satisfaction while avoiding the 10 Deadly Sins of Customer Service. Understanding the value of each customer and effectively dealing with difficult situations will not only secure their loyalty but also translate into tangible financial gains for your business. With a focus on providing exceptional phone service and insights into why customers choose you over competitors, this Customer Service - Representative course is your ticket to mastering the art of Customer Service - Representative. Our bonus lecture offers final tips to solidify your knowledge and ensure you're equipped to excel in any customer-facing role. Join our Customer Service - Representative course today and become a master of customer satisfaction. Course Learning Outcomes: Develop a deep understanding of Customer Service - Representative principles Learn strategies to boost customer satisfaction and retention Master techniques to effectively deal with difficult customers Gain insights into the financial impact of exceptional customer service Acquire skills to provide outstanding phone support Understand the psychology behind customer purchasing decisions Certificate in Customer Service - Representative at QLS Level 3 Module 1: WHY Customer Service Is CRITICAL To Your Business! Module 2: Good Isn't Good Enough! Module 3: We Are ALL in the 'Helping Field' Module 4: Providing 'Concierge' Level Of Service Module 5: The 5 Tenets Of TQM Module 6: How To Boost Customer Satisfaction Module 7: How To Avoid The 10 Deadly Sins Of Customer Service! Module 8: More Money-Through Customer Retention Module 9:How Much Is A Customer Worth? Module 10: Do You Understand Your Customer? Module 11: Dealing With Difficult Customers Module 12: 'LEAP' Into Customer Service! Module 13: Exceptional Phone Service Module 14: WHY Customers Buy From YOU! $$$ Module 15: BONUS LECTURE!!! FINAL TIPS!!! Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Certificate in Customer Service - Representative at QLS Level 3 Who is this course for: Customer Service Representative Client Support Specialist Customer Success Manager Front Desk Coordinator Guest Services Associate Call Center Agent Requirements Certificate in Customer Service - Representative at QLS Level 3 To enrol in this Certificate in Customer Service - Representative at QLS Level 3 course, all you need is a basic understanding of the English Language and an internet connection. Career path Certificate in Customer Service - Representative at QLS Level 3 Career Path: Customer Service Representative Call Center Agent Retail Sales Associate Receptionist Administrative Assistant Client Support Specialist Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

The Master of Business Administration (MBA) is a prestigious postgraduate qualification that is highly valued by leading employers. It can boost your salary, increase your professional reputation and expand your networking opportunities. If you're a graduate with some business experience and ambitions for a high-flying career, studying for an MBA could be just what you need to make the next step. Our MBA 18 months programme equips you to think logically, laterally and independently through 2 stage intensive, immersive, and challenging programme. With the advantage of studying on the job, anytime and anywhere, you get Cost Advantage and same degree which is given to full time students at the University Campus. The programme is not just an academic course. By exploring and examining real-life business problems to work on and solve, you enhance your own understanding of how a business works. We take a strategic perspective on business and management that helps you develop the skills to contribute to the major business decisions organisations have to make about their future. Program Overview: Master of Business Administration (MBA) - 18 Months Key Highlights of Master of Business Administration (MBA) - 18 Months qualification are: Fully Recognized and Globally Accepted Degree Program Duration: 18 Months (12 months / 24 months duration programme also available) Program Credits: 180 Designed for working Professionals Format: Online Student to faculty ratio of just 15:1 No Written Exam. The Assessment is done via Submission of Assignment and University Dissertation Project Same Degree which is given to Full Time students at the University Campus. Study material: Comprehensive study material and e-library support available at no additional cost. Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Doctorate / PhD programme. LSBR Alumni Status No Cost EMI Option Top Skills You Will Learn MBA 18 months is widely seen as a passport to a successful career. It demonstrates the breadth and depth of your functional competence, strategic knowledge and problem-solving ability. Course Structure: MBA 18 MonthsThe MBA 18 months programme consists of 2 Stages. Stage 1: This stage is delivered by London School of Business and Research. The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS). Mandatory units Strategic Management (20 Credits)Strategic Leadership (20 Credits)Strategic Human Resource Management (20 Credits)Advanced Business Research Methods (20 Credits) Optional units(Choose any 2units to make 120 credits) Strategic Financial Management (20 Credits)Supply Chain and Operations Management (20 Credits)Entrepreneurship and Innovation (20 Credits)Globalisation and Corporate Governance (20 Credits)Strategic Change Management (20 Credits)Strategic Marketing (20 Credits) Successful completion of Stage 1 leads to Progression to Stage 2Stage 2: Delivered by the University / awarding body. On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 2 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS). Completion of Stage 2 leads to award of MBA Degree Dissertation Project Successful completion of Stage 2 leads to award of Degree by the university. Who is this course for? MBA in 18 Months programme is ideal for working professionals, successful managers, executives and professionals who want to take their career to a new level and Ambitious people who want to fast track their chosen career or start a new enterprise

Duration 4 Days 24 CPD hours This course is intended for This four-day course is intended for Windows Server Hybrid Administrators who have experience working with Windows Server and want to extend the capabilities of their on-premises environments by combining on-premises and hybrid technologies. Windows Server Hybrid Administrators implement and manage on-premises and hybrid solutions such as identity, management, compute, networking, and storage in a Windows Server hybrid environment. This course teaches IT Professionals how to manage core Windows Server workloads and services using on-premises, hybrid, and cloud technologies. The course teaches IT Professionals how to implement and manage on-premises and hybrid solutions such as identity, management, compute, networking, and storage in a Windows Server hybrid environment. Prerequisites Experience with managing Windows Server operating system and Windows Server workloads in on-premises scenarios, including AD DS, DNS, DFS, Hyper-V, and File and Storage Services Experience with common Windows Server management tools (implied in the first prerequisite). Basic knowledge of core Microsoft compute, storage, networking, and virtualization technologies (implied in the first prerequisite). Experience and an understanding of core networking technologies such as IP addressing, name resolution, and Dynamic Host Configuration Protocol (DHCP) Experience working with and an understanding of Microsoft Hyper-V and basic server virtualization concepts Basic experience with implementing and managing IaaS services in Microsoft Azure Basic knowledge of Azure Active Directory Experience working hands-on with Windows client operating systems such as Windows 10 or Windows 11 Basic experience with Windows PowerShell 1 - Introduction to AD DS Define AD DS Define users, groups, and computers Define AD DS forests and domains Define OUs Manage objects and their properties in AD DS 2 - Manage AD DS domain controllers and FSMO roles Deploy AD DS domain controllers Maintain AD DS domain controllers Manage the AD DS Global Catalog role Manage AD DS operations masters Manage AD DS schema 3 - Implement Group Policy Objects Define GPOs Implement GPO scope and inheritance Define domain-based GPOs Create and configure a domain-based GPO Define GPO storage Define administrative templates 4 - Manage advanced features of AD DS Create trust relationships Implement ESAE forests Monitor and troubleshoot AD DS Create custom AD DS partitions 5 - Implement hybrid identity with Windows Server Select a Microsoft Entra integration model Plan for Microsoft Entra integration Prepare on-premises Active Directory for directory synchronization Install and configure directory synchronization with Microsoft Entra Connect Implement Seamless Single Sign-On Enable Microsoft Entra login in for Windows VM in Azure Describe Microsoft Entra Domain Services Implement and configure Microsoft Entra Domain Services Manage Windows Server 2019 in a Microsoft Entra Domain Services environment Create and configure a Microsoft Entra Domain Services instance Join a Windows Server VM to a managed domain 6 - Deploy and manage Azure IaaS Active Directory domain controllers in Azure Select an option to implement directory and identity services using Active Directory Domain Services in Azure Deploy and configure Active Directory Domain Services domain controllers in Azure VMs Install a replica Active Directory domain controller in an Azure VM Install a new Active Directory forest on an Azure VNet 7 - Perform Windows Server secure administration Define least privilege administration Implement delegated privileges Use privileged access workstations Use jump servers 8 - Describe Windows Server administration tools Explore Windows Admin Center Use Server Manager List Remote Server Administration Tools Use Windows PowerShell Use Windows PowerShell to remotely administer a server 9 - Perform post-installation configuration of Windows Server List the available post-installation configuration tools Configure Server Core using Sconfig Use DSC to configure Windows Server Perform post-installation configuration with Windows Admin Center Configure a server with answer files 10 - Just Enough Administration in Windows Server Explain the concept of Just Enough Administration (JEA) Define role capabilities for a JEA endpoint Create a session configuration file to register a JEA endpoint Describe how JEA endpoints work to limit access to a PowerShell session Create and connect to a JEA endpoint Demonstration: Connect to a JEA endpoint 11 - Administer and manage Windows Server IaaS Virtual Machine remotely Select the appropriate remote administration tool Manage Windows Virtual Machines with Azure Bastion Create an Azure Bastion host Configure just-in-time administration 12 - Manage hybrid workloads with Azure Arc Describe Azure Arc Onboard Windows Server instances Connect hybrid machines to Azure from the Azure portal Use Azure Arc to manage Windows Server instances Restrict access with RBAC 13 - Configure and manage Hyper-V Define Hyper-V Define Hyper-V Manager Configure Hyper-V hosts using best practices Configure Hyper-V networking Assess advanced Hyper-V networking features Define nested virtualization 14 - Configure and manage Hyper-V virtual machines List the virtual machine configuration versions List the virtual machine generation versions List available VHD formats and types Create and configure VMs Determine storage options for VMs Define shared VHDs and VHD Sets Implement guest clusters using shared VHDX 15 - Secure Hyper-V workloads Define guarded fabric Define the Host Guardian Service Explore TPM-trusted attestation Define KPS Determine key features of shielded VMs Compare encryption-supported and shielded VMs in a guarded fabric Implement a shielded VM 16 - Run containers on Windows Server Define containers List the differences between containers and VMs Define Windows Server and Hyper-V containers and isolation modes Explore Docker Prepare a Windows Server 2019 host for container deployment Security, Storage, and Networking with Windows containers 17 - Orchestrate containers on Windows Server using Kubernetes Define orchestration Define Kubernetes Deploy Kubernetes resources Create a Kubernetes cluster on Windows Define Azure Arc Connect an Azure Arc-enabled Kubernetes cluster to Azure Arc 18 - Plan and deploy Windows Server IaaS Virtual Machines Describe Azure compute Describe Virtual Machine storage Deploy Azure Virtual Machines Create a windows Virtual Machine using the portal Create a windows Virtual Machine using Azure CLI Deploy Azure Virtual Machines using templates Describe additional management optimization options 19 - Customize Windows Server IaaS Virtual Machine images Create a generalized image Create a new Virtual Machine from a managed image Create a managed image of a generalized virtual machine in Azure Create a Virtual Machine from a managed image Implement Azure Image Builder Create a windows Virtual Machine using Azure Image Builder template Create a Windows Virtual Machine with Azure Image Builder using PowerShell 20 - Automate the configuration of Windows Server IaaS Virtual Machines Describe Azure Automation Implement Azure Automation with DSC Remediate noncompliant servers Describe Custom Script Extensions Configure a Virtual Machine by using DSC 21 - Deploy and manage DHCP Use DHCP to simplify IP configuration Install and configure the DHCP role Configure DHCP options Configure DHCP scopes Select DHCP high availability options Implement DHCP Failover 22 - Implement Windows Server DNS Explore the DNS architecture Work with DNS zones and records Install and configure the DNS role Implement DNS forwarding 23 - Implement IP Address Management Define IP Address Management Deploy IP Address Management Administer IP Address Management Configure IP Address Management options Manage DNS zones with IP Address Management Manage DHCP servers with IP Address Management Use IP Address Management to manage IP addressing 24 - Implement remote access Examine the remote access options in Windows Server Select and set up VPNs Use NPS to create and enforce network access policies Plan and implement NPS Deploy a PKI for remote access Use WAP as a reverse web proxy 25 - Implement hybrid network infrastructure Describe Azure network topologies Implement Azure VPN options Create a route-based VPN gateway using the Azure portal Implement Azure ExpressRoute Configure Azure Virtual WAN Implement DNS in hybrid environments 26 - Implement DNS for Windows Server IaaS VMs Understand Azure DNS Implement Azure DNS Create an Azure DNS zone and record using the Azure portal Implement DNS with Azure IaaS virtual machines Implement split-horizon DNS in Azure Troubleshoot DNS 27 - Implement Windows Server IaaS VM IP addressing and routing Implement a virtual network Implement IaaS VM IP addressing Assign and manage IP addresses Configure a private IP address for a virtual machine using the Azure portal Create a virtual machine with a static public IP address using the Azure portal Implement IaaS virtual machine IP routing Implement IPv6 for Windows Server IaaS virtual machines 28 - Manage Windows Server file servers Define the Windows Server file system List the benefits and uses of File Server Resource Manager Define SMB and its security considerations Configure SMB protocol Define Volume Shadow Copy Service 29 - Implement Storage Spaces and Storage Spaces Direct Define the Storage Spaces architecture and its components List the functionalities, benefits, and use cases of Storage Spaces Implement Storage Spaces List the functionalities, components, benefits, and use cases of Storage Spaces Direct Implement Storage Spaces Direct 30 - Implement Windows Server Data Deduplication Define the architecture, components, and functionality of Data Deduplication Define the use cases and interoperability of Data Deduplication Implement Data Deduplication Manage and maintain Data Deduplication 31 - Implement Windows Server iSCSI List the functionalities, components, and use cases of iSCSI List the considerations for implementing iSCSI Implement iSCSI Configure high availability for iSCSI 32 - Implement Windows Server Storage Replica List the functionalities and components of Storage Replica Examine the prerequisites for implementing Storage Replica Implement Storage Replica by using Windows Admin Center Implement Storage Replica by using Windows PowerShell 33 - Implement a hybrid file server infrastructure Describe Azure File services Configure Azure Files Configure connectivity to Azure Files Describe Azure File Sync Implement Azure File Sync Deploy Azure File Sync Deploy Azure File Sync 2 Manage cloud tiering Migrate from DFSR to Azure File Sync

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Unlock the art of effective leadership with Supervisor Training. Delve into the fundamentals of supervision, understand your role, and cultivate essential skills for managing teams. Explore employee management, communication, conflict resolution, and cybersecurity, empowering you to excel as a proficient and confident supervisor. Learning Outcomes: Establish a strong foundation in supervisor training, understanding its key principles and significance. Define the role of a supervisor and develop insights into effective team leadership. Cultivate essential skills, including delegation, motivation, performance evaluation, and time management. Master recruitment and dismissal processes, ensuring the right fit for your team. Acquire techniques to manage and lead employees, promoting productivity and job satisfaction. Enhance communication skills to foster clear, open, and efficient dialogue with your team. Equip new supervisors with interactive training to ensure a seamless transition into their roles. Develop strategies for conflict management and resolution in a professional and collaborative manner. Why buy this Supervisor Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Supervisor Training there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Supervisor Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Aspiring Supervisors and Team Leaders. Professionals Transitioning into Supervisory Roles. Current Supervisors Seeking Skill Enhancement and Career Growth. Managers Interested in Enhancing Their Leadership Abilities. Prerequisites This Supervisor Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Supervisor/Team Leader - $50,000 to $90,000/year. Operations Manager - $70,000 to $120,000/year. Training and Development Specialist - $50,000 to $80,000/year. Human Resources Manager - $60,000 to $100,000/year. Leadership Coach - $60,000 to $100,000/year. Course Curriculum Module 01 - Fundamentals of Supervisor Training Fundamentals of Supervisor Training 00:25:00 Module 02 - Understanding the Role of Supervision Understanding the Role of Supervision 00:24:00 Module 03 - Essential Skills in Supervision Essential Skills in Supervision 00:29:00 Module 04 - Recruitment and Dismissal Recruitment and Dismissal 00:37:00 Module 05 - Employee Management Employee Management 00:22:00 Module 06 - Communication Skill Development Communication Skill Development 00:22:00 Module 07 - Interactive Training for New Supervisors Interactive Training for New Supervisor 00:31:00 Module 08 - Conflict Management Conflict Management 00:26:00 Module 09 - Cybersecurity for Employees Cybersecurity for Employees 00:27:00 Assignment Assignment - Supervisor Training 00:00:00

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The Forensic Analysis Bootcamp is an 8-week deep-dive into forensic equity analysis, featuring a 90-minute Zoom workshop each week. The content includes extensive use of real-life case studies and covers stocks spanning a wide range of sectors and regions. You will learn how companies manipulate expenses and inflate profits, how to spot balance sheet issues, weaknesses of the cash flow statement and issues and more.

>>24 Hours Left! Don't Let the Winter Deals Slip Away - Enrol Now!<< Are you passionate about delivering top-notch products and services to customers? Do you aspire to become a sought-after Quality Assurance (QA) professional in today's competitive business landscape? Look no further! Welcome to our cutting-edge Quality Assurance (QA) Online Course - your pathway to excellence and success! The demand for Quality Assurance (QA) Professionals is at an all-time high in the UK. As companies strive for excellence in their products and services, the need for professionals who can ensure quality and streamline processes becomes increasingly critical. Organizations across all sectors, from manufacturing to healthcare, technology to finance, rely on skilled QA experts to safeguard their reputation and optimize their operations. Learning Outcomes of Quality Assurance (QA): Understand the fundamentals of quality management. Identify customer-driven quality standards and expectations. Learn techniques for effective quality planning. Master tools and methods for quality control. Gain proficiency in Six Sigma methodologies and applications. So enrol now in this Quality Assurance (QA) Bundle Today to Advance Your Career! Why Prefer This Quality Assurance (QA) Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another certificate accredited by CPD QS after completing the QA - Quality Assurance course Get a free student ID card with Quality Assurance (QA) Get instant access to this Quality Assurance (QA) course. Learn essential topics of Quality Assurance (QA) from anywhere in the world Our Quality Assurance (QA) is affordable and simple to understand Quality Assurance (QA) is an entirely online, interactive lesson with voiceover audio Lifetime access to the Quality Assurance (QA) course materials Quality Assurance (QA) comes with 24/7 tutor support Take a step toward a brighter future with our Quality Assurance (QA) Course *** Course Curriculum of Quality Assurance (QA)*** Here is the curriculum breakdown of the QA - Quality Assurance course: Concept of Quality Customer Input to Quality Plan Quality Quality Control Six Sigma After completing the Quality Assurance (QA) Course, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. After passing the Certificate in Quality Assurance (QA) Manager at QLS Level 3 exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this QA - Quality Assurance course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this Quality Assurance (QA) course. Career path After completing this Quality Assurance (QA) course, you are to start your career or begin the next phase of your career as Quality Assurance (QA) Manager, Quality Assurance (QA) Engineer, Quality Assurance (QA) Coordinator, Quality Assurance (QA) Officer, Quality Assurance Specialist. Certificates Certificate Accredited by CPD Digital certificate - £10 Certificate Accredited by CPD Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Operations Management Online Are you ready to advance your career in business management? With this exclusive Operations Management, you can improve your business management skills and build a successful career for life! Discover why operations management is relevant in all industries and sectors! The purpose of this Operations Management qualification is to provide learners with important information about the application and skills required in the Operations Management Sector. This Operations Management prepares students to succeed in their professional life by teaching them the concepts of Supply Chain Management and its fundamentals, Risk Management, Talent Management, Project Management, Procurement Operations, Planning & Sourcing Operations, Maintenance Management, Conflict Management, Change Management, Stress Management, Negotiation skills and much more. [ Note: Free PDF certificate as soon as completing the Level 7 Diploma in Operations Management course] Operations Management Online Training Operations Management is a dynamic field with a straightforward goal. The goal for those in operations management is to maximise profits by balancing costs and revenues. Operations Management aims to administer business practices in a way that drives efficiency and superior net profits by incorporating human resources, raw materials, technology, and equipment across the board. Enrol Operations Management course today and take the next step towards your personal and professional goals. << Industry Experts developed this Operations Management course into 20 detailed modules >> Course Curriculum of Operations Management Module 01: Understanding Operations Management Module 02: Understanding Process Management Module 03: Understanding Supply Chain Management Module 04: Understanding Planning & Sourcing Operations Module 05: Understanding Talent Management Module 06: Understanding Procurement Operations Module 07: Understanding Manufacturing and Service Operations Module 08: Understanding Succession Planning Module 09: Understanding Project Management Module 10: Understanding Quality Control Module 11: Understanding Product and Service Innovation Module 12: Understanding Communication Skills Module 13: Understanding Negotiation Techniques Module 14: Understanding Change Management Module 15: Understanding Maintenance Management Module 16: Understanding Conflict Management Module 17: Understanding Stress Management Module 18: Understanding Business Ethics for the Office Module 19: Understanding Business Etiquette Module 20: Understanding Risk Management Certification of Operations Management After completing the MCQ/Assignment assessment for this Operations Management course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Operations Management Training This Operations Management course is ideal for anyone passionate and ambitious about Operations Management. Requirements Operations Management Training There are no specific requirements for this Operations Management course because it does not require any advanced knowledge or skills. Career path Operations Management Online This Operations Management could be extremely beneficial to business owners and aspiring entrepreneurs to pursue their goals. The following are more formal positions in the field of operations management: Operations Manager Operations Analyst Operations Officer S.C Manager Inventory Manager Certificates Certificate of completion Digital certificate - Included