12829 Manager courses in Aberystwyth delivered Online

The aim of a course on the nature and scope of international marketing is to provide students with a comprehensive understanding of the global marketing environment. It aims to equip students with the knowledge and skills needed to develop and implement effective marketing strategies in a global context. Ultimately, the course aims to prepare students for careers in international business, marketing, and related fields.After the successful completion of the course, you will be able to learn about the following. Understand the basic principles and concepts of international marketing. Analyze the macro and micro environmental factors that impact international marketing. Develop the ability to create effective marketing strategies. Understand the challenges of managing international marketing campaigns. Learn how to navigate cultural differences and develop effective communication strategies for global markets. Understand the importance of collaboration and teamwork in international marketing activities. Develop the ability to evaluate and adapt marketing strategies in response to changes in the global business environment. The aim of a course on the nature and scope of international marketing is to equip students with an understanding of the fundamental principles of marketing in a global context. Students will learn to navigate the challenges of conducting business across different cultures, regulatory environments, and economic conditions. The course aims to prepare students for careers in global marketing, international business, and related fields. A course on the nature and scope of international marketing will cover the fundamental principles of marketing in a global context. It will examine the challenges and opportunities of conducting business across different cultures, regulatory environments, and economic conditions. The course will equip students with the knowledge and skills needed to develop effective marketing strategies that can compete in the global marketplace. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Nature and Scope of International Marketing Self-paced pre-recorded learning content on this topic. Nature and Scope of International Marketing Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Corporate Social Responsibility Manager Global Marketing Manager International Business Development Manager Export Manager Market Research Analyst International Sales Manager Digital Marketing Specialist Global Brand Manager International Trade Specialist Multinational Account Manager Foreign Market Entry Strategist Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Diploma in Hospitality Management will assist you in producing the best possible outcome by mastering the skills. Those who want to succeed must enrol in the course Diploma in Hospitality Management. By completing this course, you will acquire the skills required to become an expert in a comparable field. The basics of our Diploma in Hospitality Management course are covered first, and then we move on to more advanced material. The lessons in this Diploma in Hospitality Management course are therefore clear and easy to understand. Courses you'll get: Course 01: Diploma in Hospitality Management Course 02: Catering Management Course 03: Party Planning and Events Management Course 04: Hotel Revenue Management Course 05: Hospitality - Concierge Course 06: Effective Communication Skills Diploma in Hospitality Management Course Basic Learning Outcomes: After completing this highly appreciated Diploma in Hospitality Management course, you'll be a competent expert, besides- Learn about the key roles of hospitality management Get an overview of the hotel industry Selection Training and Recruitment Process in Hospitality Industry How to manage front office operations How to manage housekeeping, engineering and security operations How to Manage Service Quality in the Hospitality Industry Travel and tourism business marketing Accounting in the Hospitality Industry E-hospitality and technology usage and strategies Key Highlights of Diploma in Hospitality Management Course: CPD Accredited Course Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials 100% Learning Satisfaction Guarantee Lifetime Access & 24/7 Support Self-paced Course Modules Curriculum Breakdown of the Course:- Diploma in Hospitality Management Module 01: Introduction to Hospitality Management Module 02: An Overview of Hotel Industry Module 03: The Process of Selection and Recruitment in the Hospitality Industry Module 04: The Process of Development and Training in the Hospitality Industry Module 05: Management of Front Office Operations Module 06: Management of Housekeeping, Engineering, and Security Operations Module 07: Management of Food and Beverage Operations Module 08: Management of Service Quality in the Hospitality Industry Module 09: Marketing in Travel and Tourism Business Module 10: Accounting in the Hospitality Industry Module 11: Customer Satisfaction Module 12: E-Hospitality and Technology CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Diploma in Hospitality Management course. This course particularly recommended for- Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Requirements Students seeking to enrol for Diploma in Hospitality Management course should meet the following requirements; Basic knowledge of English Language Be age 16 years or above Basic Knowledge of Information & Communication Technologies for studying online or digital platform. Stable Internet or Data connection in your learning devices. Career path After completing this course, you can explore trendy and in-demand jobs related to Diploma in Hospitality Management, such as- Hotel Manager: £25,000 to £60,000 per year Restaurant Manager: £22,000 to £40,000 per year Event Manager: £20,000 to £45,000 per year Food and Beverage Manager: £20,000 to £45,000 per year Guest Relations Manager: £18,000 to £35,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate Hard copy certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate for £9.99 each. Delivery Charge: Inside the UK: Free Outside of the UK: £9.99

The aim of a course on Understanding Health and Social Care Environment is to provide students with a comprehensive understanding of the healthcare and social care environment. The course aims to explore the factors that influence the delivery of high-quality, safe, and effective health and social care services to patients and service users. After the successful completion of the course, you will be able to learn the following: Understanding the Organisational Environment, Elements of learning the Organisational Environment. Defining the Healthcare Service Environment. Understanding the Elements of the Healthcare Environment. A course on Understanding Health and Social Care Environment is designed to provide students with a comprehensive overview of the healthcare and social care environment. This course covers the factors that affect the provision of health and social care services, such as social determinants of health and funding mechanisms. It also includes an exploration of the key stakeholders in the healthcare and social care sectors, such as healthcare providers, regulatory bodies, and patients and service users. Students will learn about the legal and ethical frameworks that govern healthcare and social care, as well as current policy and practice issues affecting the sector. The course aims to equip students with the skills and knowledge necessary to navigate the complex healthcare and social care environment and to identify opportunities for improvement in care delivery and outcomes. A course on Understanding Health and Social Care Environment is designed to provide students with a comprehensive overview of the healthcare and social care environment. This course covers the factors that affect the provision of health and social care services, such as social determinants of health and funding mechanisms. It also includes an exploration of the key stakeholders in the healthcare and social care sectors, such as healthcare providers, regulatory bodies, and patients and service users. Students will learn about the legal and ethical frameworks that govern healthcare and social care, as well as current policy and practice issues affecting the sector. The course aims to equip students with the skills and knowledge necessary to navigate the complex healthcare and social care environment and to identify opportunities for improvement in care delivery and outcomes. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understanding Health and Social Care Environment - N Self-paced pre-recorded learning content on this topic. Understanding Health and Social Care Environment Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Healthcare Manager Social Care Manager Equality, Diversity and Inclusion (EDI) Manager HR Manager or HR Business Partner Healthcare Professional Social Care Professional Nurse or Caregiver Medical or Allied Health Professional Diversity and Inclusion (D&I) Consultant Employee Relations Specialist Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Level 4 & 5 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

Level 3 - Two Endorsed Training | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

Are you someone who is in charge of managing employees? Are you willing to improve your management skills and want to become an expert on it? Then this course can truly help you. Description: Employees and their development is an essential aspect of management and business. If you are qualified to check, you can take this course to become advanced in employee management. You will be learning about employee management and on-boarding. You will learn how to deal with millennial in your workplace and create on-boarding process for them. You will also be able to develop an action plan on working with millennials and learn from retrospection. Who is the course for? Employee management members or leader People who have an interest in employee management Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Employee Management Course: Millennial Onboarding would be beneficial for the following careers: Businessmen Business Development Specialist Human Resource Manager Team Leader Strategist. Employee Management Course: Millennial Onboarding Module One - Getting Started 00:30:00 Module Two - Purpose of Onboarding 01:00:00 Module Three - Introduction 01:00:00 Module Four - Millennials and Onboarding 01:00:00 Module Five - Onboarding Checklist 01:00:00 Module Six - Engaging the Millennial Employee 01:00:00 Module Seven - Following Up With the Millennial Employee 01:00:00 Module Eight - Setting Expectations with the Millennial Employee 01:00:00 Module Nine - Mentoring the Millennial 01:00:00 Module Ten - Assigning Work to the Millennial Employe 01:00:00 Module Eleven - Providing Feedback 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Employee Management Course: Millennial Onboarding- Activities 00:00:00 Mock Exam Mock Exam- Employee Management Course: Millennial Onboarding 00:20:00 Final Exam Final Exam- Employee Management Course: Millennial Onboarding 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Learning Outcomes Get introduced the employee recruitment and the selection procedure Learn the principles of performance appraisal management Understand the strategies to manage employee relations Develop the ability to ensure health and safety in the workplace Enrich your knowledge of the UK employment law Learn the techniques for keeping employees motivated Description Along with a handsome salary, working in HR will provide the opportunity to interact with people from various fields, develop communication skills and expand your networks. However, to establish a solid career in HR, you have to ensure you are ready to take on the challenges. The Human Resource (HR) Management Diploma course can help you with that.  This course will introduce you to the core principles of HR management. You will learn the employee selection process and requirement strategies through this course. The course will educate you on the vitals of employee development and performance appraisal management. In addition, you will acquire the skills required for creating a safe workplace. Furthermore, the course will help you develop a clear understanding of UK employment law. There is more! After the completion of the course, you will receive a certificate of achievement. This certificate will elevate your resume and keep you ahead of the crowd. Join now! Certificate of Achievement After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for 9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for 15.99, which will reach your doorsteps by post. Method of Assessment At the end of the course, some assessment questions will be provided. In order to pass this exam, you must score at least 60%. When you submit the assessment, our team will examine it and deliver you feedback.  Career path This course is designed to help you extant your knowledge and understanding of this sector. After completing the course, you will be able to explore career options such as HR Manager HR Executives HR Coordinator Course Content Module 1: Introduction to Human Resource Introduction to Human Resources 00:16:00 Module 2:Employee Recruitment and Selection Procedure Employee Recruitment and Selection Procedure 00:12:00 Module 3: Employee Training and Development Process Employee Training and Development Process 00:22:00 Module 4: Performance Appraisal Management Performance Appraisal Management 00:19:00 Module 5: Employee Relations Employee Relations 00:15:00 Module 6: Motivation and Counselling Motivation and Counselling 00:19:00 Module 7: Ensuring Health and safety at the Workplace Ensuring Health and Safety at the Workplace 00:16:00 Module 8: Employee Termination Employee Termination 00:15:00 Module 9: Employer Record and Statistics Employer Records and Statistics 00:11:00 Module 10: Essential UK Employment Law Essential UK Employment Law 00:27:00 Mock Exam Mock Exam - Human Resource (HR) Management Diploma 00:20:00 Final Exam Final Exam - Human Resource (HR) Management Diploma 00:20:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

The aim of the Measuring the Commercial Bank Performance course is to equip students with the knowledge and skills required to analyze and evaluate the financial performance of commercial banks. After the successful completion of the course, you will be able to learn about the following, Understanding Bank Performance. The Role and Importance of Measuring the Performance of Commercial Banks. Bank Performance Evaluation Framework. Understanding the CAMELS Rating System - Performance Measurement Framework. Methods to Evaluate Bank Performance. Understanding Key Performance Indicators (KPIs) for Commercial Banks and Different Key Performance Indicators for Commercial Banks. Understanding Financial Ratios. Understanding Investment Portfolio Management, its Objectives, and Theories. Understanding Sources of Commercial Bank Funds. The aim of the Measuring the Commercial Bank Performance course is to provide students with a comprehensive understanding of the tools and techniques used to measure the performance of commercial banks. By the end of the course, students should be able to analyze the financial health of banks, assess the effectiveness of their risk management strategies, and evaluate their performance in key areas such as lending and investment. Students will develop skills in financial analysis and critical thinking that are relevant to careers in banking, finance, and related fields. The Measuring the Commercial Bank Performance course is designed to provide students with a deep understanding of the metrics and tools used to measure the performance of commercial banks. Students will learn how to analyze financial statements, assess risk management strategies, and evaluate the effectiveness of various banking activities such as lending and investment. By the end of the course, students should be able to identify key drivers of bank performance and make informed recommendations for improving bank performance. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Measuring the Commercial Bank Performance Self-paced pre-recorded learning content on this topic. Measuring the Commercial Bank Performance Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Bank Analyst Risk Manager Financial Analyst Credit Analyst Investment Banker Asset and Liability Manager Portfolio Manager Internal Auditor Business Development Manager Treasury Manager Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

The course equips the learner with tools, models, and concepts to understand a strategic plan's implementation process and challenges. The learner will be able to consider key stakeholders, influencing factors, and risks involved in implementing strategic plans. After the successful completion of this lecture, you will be able to understand the following: Understanding Strategic Plan Implementation. Understanding Time Schedule for Strategic Plan Implementation. Time Scheduling Techniques for Strategic Plan Implementation. Critical Path Method (CPM). Program Evaluation and Review Technique (PERT). Fast-tracking and crashing. Gantt charts. Understanding key Success Factors. Successful Strategic Plan Monitoring. Understanding Strategic Control Techniques. Understanding Cascading & Dissemination Process. Understanding Strategic Implementation Risk. Risk Identification Tools & Techniques: Strategic Plan Implementation. The concept of Risk Avoidance. Understanding Strategic Contingency Planning. Understanding Risk Corrective Action. What is Risk Preventive Action? This course introduces the learner to the fundamentals of implementing a plan. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Implementing Strategic Plan Self-paced pre-recorded learning content on this topic. QUIZ: Fundamentals Of Implementing Strategic Plans Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and gets updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Strategy Manager Talent Manager Strategy Planner Operations Manager Department Head Team Leader Average Completion Time 2 Weeks Accreditation 2 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

***24 Hour Limited Time Flash Sale*** Safety Regulations at Your Work Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Did you know that in the UK, over 1.2 million workers suffer from work-related ill health each year, and construction accounts for a significant portion of this figure? Are you aware of the legal and ethical responsibilities you have when it comes to site safety? Are you confident in identifying and managing hazards effectively? This Safety Regulations at Your Work bundle, Safety Regulations at Your Work, equips you with the knowledge and skills needed to prioritise safety in your construction career. Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our Safety Regulations at Your Work bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. Whether you're looking to advance in your current role or embark on a new career journey, this bundle has everything you need to take your professional life to the next level. But that's not all. When you enrol in Safety Regulations at Your Work Online Training, you'll receive 30 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free. Courses Are Included In this Safety Regulations at Your Work Career Bundle: Course 01: Diploma in Site Management Safety Training Scheme at QLS Level 5 Course 02: CDM Regulations Course 03: Site Safety Plus Course 04: CSCS Health and Safety in a Construction Environment Course 05: Working at Height Training Course 06: Noise and Hearing Protection Course 07: Construction Management Level 3 Course 08: Construction Project Management Course 09: Environmental Engineering Course 10: Logistic Management Course 11: Construction Risk Assessment Course 12: Supervisor Training Course 13: Asbestos Surveying Course 14: Manual Handling Interactive Training Course 15: Fire Safety Course 16: Quantity Surveying Course 17: Environmental Health Course 18: Banksman Course 19: COSHH Awareness Course 20: Gas Safety Course 21: Emergency First Aid at Work (EFAW) Course 22: Operations and Supply Chain Management Course 23: Quality Assurance (QA) Management Course 24: Abrasive Wheels Course 25: Working in Confined Spaces Course 26: Purchasing and Procurement Diploma Course 27: LOLER Regulations and LOLER Inspection Training Course 28: Construction Project Management Course 29: Concussion Injury Course 30: PUWER With Safety Regulations at Your Work, you'll embark on an immersive learning experience that combines interactive lessons with voice-over audio, ensuring that you can learn from anywhere in the world, at your own pace. Learning Outcomes of Safety Regulations at Your Work Interpret and apply key safety regulations like CDM and COSHH. Identify and assess hazards in construction environments. Implement effective risk management strategies. Utilise safe working practices at heights and with hazardous materials. Contribute to a positive safety culture on construction sites. Develop leadership skills for effective safety supervision. Enrol in Safety Regulations at Your Work today and take the first step towards achieving your goals and dreams. Why buy this Safety Regulations at Your Work? Free CPD Accredited Certificate upon completion of Safety Regulations at Your Work Get a free student ID card with Safety Regulations at Your Work Lifetime access to the Safety Regulations at Your Work course materials Get instant access to this Safety Regulations at Your Work course Learn Safety Regulations at Your Work from anywhere in the world 24/7 tutor support with the Safety Regulations at Your Work course. Start your learning journey straightaway with our Safety Regulations at Your Work Training! Safety Regulations at Your Work premium bundle consists of 30 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of Safety Regulations at Your Work is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification of Safety Regulations at Your Work You have to complete the assignment given at the end of the Safety Regulations at Your Work course. After passing the Safety Regulations at Your Work exam You will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards completely free. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Safety Regulations at Your Work course is ideal for: Students Seeking Mastery in Safety Regulations at Your Work Professionals seeking to enhance Safety Regulations at Your Work skills Individuals looking for Safety Regulations at Your Work-related career. Anyone passionate about Safety Regulations at Your Work Requirements This Safety Regulations at Your Work doesn't require prior experience and is suitable for diverse learners. Career path This Safety Regulations at Your Work bundle will allow you to kickstart or take your career in the related sector to the next stage. Site manager Health and safety officer Project manager Construction manager Quantity surveyor Certificates CPD Accredited Digital certificate Digital certificate - Included CPD Accredited Hard copy certificate Hard copy certificate - Included If you are an international student, then you have to pay an additional 10 GBP for each certificate as an international delivery charge. Diploma in Site Management Safety Training Scheme at QLS Level 5 Hard copy certificate - Included