Description KYC/CDD is a critical element for effectively managing the risks posed by potential clients, thus protecting the organization against criminals, terrorists, and Politically Exposed Persons (PEPs) who might present a higher risk, and possible dubious actions by existing customers that need to be regularly reassessed. This course provides an introduction to KYC and CDD procedures, both key tools in assessing customer risk and a legal requirement to comply with Anti-Money Laundering (AML) and Counter-Terrorist Financing (CFT) laws. Training Duration This course may take up to two (2) hours to complete. Keep in mind, however, that actual study time varies based on each learner's training pace. Who Should Enrol? This course is addressed to all individuals who practice AML such as compliance and/or AML managers in banks, investment firms, investment funds, ASPs, trust service corporate providers, and lawyers. Training Method The course is offered online using a self-paced approach. The learning units consist of video presentations and reading material. Learners may start, stop, and resume their training at any time. At the end of the training, participants take a quiz to complete their learning and earn a Certificate of Completion. Accreditation and CPD Recognition The syllabus is verified by external subject matter experts and can be accredited by regulators and other bodies for two (2) CPD units that approve education in financial regulation. The course may be also approved for CPD units by institutions that approve general financial training such as CISI and ACAMS. Eligibility criteria and CPD units are verified directly by your association, regulator, or other any other body for which you hold membership. Registration and Access To register for this course, click on the button above to pay online and receive instant access. If you are purchasing this course on behalf of others, please be advised that you will need to create or use their personal profile before finalising your payment. Access to the course is valid for 180 days. If you wish to receive an invoice instead of paying online, please email us at info@lgca.uk. Also, please get in touch if you'd like to discuss special corporate group rates.
Description The risk-based approach (RBA) is central to the effective implementation of the Financial Action Task Force (FATF) recommendations. This means that supervisors, financial institutions, and intermediaries should be able to identify, assess, and understand the risks related to money laundering and terrorist financing to which they are exposed, and implement the most appropriate mitigation measures. Course Content The course outlines the RBA methodology when assessing risk according to the FATF recommendation. This considers risks related to types of customers, countries or geographic areas, and particular products, services, transactions, or delivery channels. Training Duration This course may take up to two (2) hours to complete. Keep in mind, however, that actual study time varies based on each learner's training pace. Who Should Enrol? This course is addressed to all individuals who practice AML such as compliance and/or AML managers in banks, investment firms, investment funds, ASPs, trust service corporate providers, and lawyers. Training Method The course is offered online using a self-paced approach. The learning units consist of video presentations and reading material. Learners may start, stop, and resume their training at any time. At the end of the training, participants take a quiz to complete their learning and earn a Certificate of Completion. Accreditation and CPD Recognitiond The syllabus is verified by external subject matter experts and can be accredited by regulators and other bodies for two (2) CPD units that approve education in financial regulation. The course may be also approved for CPD units by institutions that approve general financial training such as CISI and ACAMS. Eligibility criteria and CPD units are verified directly by your association, regulator, or other any other body for which you hold membership. Registration and Access To register for this course, click on the button above to pay online and receive instant access. If you are purchasing this course on behalf of others, please be advised that you will need to create or use their personal profile before finalising your payment. Access to the course is valid for 180 days. If you wish to receive an invoice instead of paying online, please email us at info@lgca.uk. Also, please get in touch if you'd like to discuss special corporate group rates.
Description A key concern and significant risk for financial institutions is the possibility of unknowingly becoming complicit in money laundering, whereby illegitimate money is moved into legitimate institutions. To mitigate such risk, financial institutions have strengthened their internal control systems by increasingly making use of Know Your Customer (KYC) and Customer Due Diligence (CDD) requirements as part of their anti-money laundering (AML) strategies. While KYC procedures are applied while onboarding a customer, CDD is an ongoing process of monitoring existing customers' business activities in order to identfy and mitigate possible AML/CTF risks This course provides essential knowledge on how to establish and maintain an effective CDD programme within a regulatred entity which would be both compliant with all the regulatory requirements and not excessively cumbersome for customers themselves. Training Duration This course may take up to two (2) hours to complete. Keep in mind, however, that actual study time varies based on each learner's training pace. Who Should Enrol? This course is addressed to all individuals who practice AML such as compliance and/or AML managers in banks, investment firms, investment funds, ASPs, trust service corporate providers, and lawyers. Training Method The course is offered online using a self-paced approach. The learning units consist of video presentations and reading material. Learners may start, stop, and resume their training at any time. At the end of the training, participants take a quiz to complete their learning and earn a Certificate of Completion. Accreditation and CPD Recognition The syllabus is verified by external subject matter experts and can be accredited by regulators and other bodies for two (2) CPD units that approve education in financial regulation. The course may be also approved for CPD units by institutions that approve general financial training such as CISI and ACAMS. Eligibility criteria and CPD units are verified directly by your association, regulator, or other any other body for which you hold membership. Registration and Access To register for this course, click on the button above to pay online and receive instant access. If you are purchasing this course on behalf of others, please be advised that you will need to create or use their personal profile before finalising your payment. Access to the course is valid for 180 days. If you wish to receive an invoice instead of paying online, please email us at info@lgca.uk. Also, please get in touch if you'd like to discuss special corporate group rates.
Description Of the many vulnerabilities and threats to the financial services sector, financial crime risk has emerged as a pervasive, yet widely misunderstood category of risk. As consumers, governments, and the financial industry have gained familiarity with various forms of financial crime, financial services organizations have seen that the underlying risk of financial crimes not only includes the direct action taken by criminals, but also includes the impact of deterrence, detection, and resolution on the organization and its customers. Financial services organizations have the difficult task of effectively identifying the greatest risks to themselves and to their customers, protecting both parties against unnecessary risks and satisfying regulatory requirements for greater transparency, awareness, and consolidation of information across the organization. This interactive and engaging programme aims to help participants understand the financial crime regulatory framework; and develop a comprehension on the management of financial crime risks. Training Duration This course may take up to 2 hours to be completed. However, actual study time differs as each learner uses their own training pace. Participants This course is ideal for anyone wishing to know more about Financial Crime Risk Management, and the regulatory requirements for investment firms, insurance and banking institutions. It is also suitable to professionals pursuing regulatory CPD in Financial Regulation (such as the FCA etc). It will be particularly suitable to: • Compliance professionals • Consultants • Corporate executives (including CEOs and CFOs) • Senior managers • Risk executives • Directors • MLROs Training Method The course is offered fully online using a self-paced approach. The learning units consist of reading material. Learners may start, stop and resume their training at any time. At the end of each session, participants take a Quiz to complete their learning unit and earn a Certificate of Completion upon completion of all units. Accreditation and CPD Recognition This programme has been developed by the London Governance and Compliance Academy (LGCA), a UK-recognised training institution. The syllabus is verified by external subject matter experts and can be accredited by regulators and other bodies for 2 CPD Units that approve education in financial regulation, such as the FCA and other financial regulators. The course may be also approved for up to 2 CPD Units by institutions that approve general financial training, such as the CISI. Eligibility criteria and CPD Units are verified directly by your association or other bodies in which you hold membership. Registration and Access To register to this course, click on the Get this course button to pay online and receive your access instantly. If you are purchasing this course on behalf of others, please be advised that you will need to create or use their personal profile before finalising your payment. If you wish to receive an invoice instead of paying online, please contact us at info@lgca.uk. Access to the course is valid for 365 days.
Description Given its role and importance to any functioning modern economy, 'trust' is an essential ingredient between providers of financial services, its clients and even wider society. Culture, conduct and ethics are words which have come to pepper the regulatory lexicon. The importance of these intangible concepts and 'getting it right' has been clearly communicated, and myriad speeches and initiatives in the financial services sector focus on these themes. This programme does not purport to dictate how firms should define their values or operate their businesses. However, lawmakers, regulators and society have defined certain minimum expectations and standards of behaviour from the perspective of customer and business outcomes. These are sometimes framed or described (whether explicitly or implicitly) as issues of trust, integrity or honesty; concepts which have a distinct ethical underpin. Firms and individuals operating in the sector must be conscious and mindful of these standards and expectations and consider both whether they are satisfying the letter and spirit of the rules and/or guidance and whether the values and principles which they have set for themselves are effective in directing and delivering the firm's desired outcomes. Training Duration This course may take up to 2 hours to be completed. However, actual study time differs as each learner uses their own training pace. Participants This course is ideal for anyone wishing to know more about Ethics, Integrity and Fairness in Financial Services, and the regulatory requirements for investment firms, insurance and banking institutions. It is also suitable to professionals pursuing regulatory CPD in Financial Regulation (such as the FCA etc). It will be particularly suitable to: • Compliance professionals and consultants • Boards, NEDs and Senior Managers • Risk executives • Directors Training Method The course is offered fully online using a self-paced approach. The learning units consist of video presentations and reading material. Learners may start, stop and resume their training at any time. At the end of each session, participants take a Quiz to complete their learning unit and earn a Certificate of Completion once all quizzes have been passed successfully. Accreditation and CPD Recognition This programme has been developed by the London Governance and Compliance Academy (LGCA), a UK-recognised training institution. The syllabus is verified by external subject matter experts and can be accredited by regulators and other bodies for 2 CPD Units that approve education in financial regulation, such as the FCA and other financial regulators. The course may be also approved for up to 2 CPD Units by institutions that approve general financial training, such as the CISI. Eligibility criteria and CPD Units are verified directly by your association or other bodies in which you hold membership. Registration and Access To register to this course, click on the Get this course button to pay online and receive your access instantly. If you are purchasing this course on behalf of others, please be advised that you will need to create or use their personal profile before finalising your payment. If you wish to receive an invoice instead of paying online, please contact us at info@lgca.uk. Access to the course is valid for 365 days.
Overview The restaurant industry in the UK is a dynamic and ever-evolving landscape, offering a plethora of opportunities for those with a passion for food, service, and entrepreneurship. With an impressive 87,000 restaurants generating over £37 billion in annual revenue, this vibrant sector continues to thrive, catering to diverse culinary preferences and dining experiences. The "Restaurant Management Diploma" course equips you with the essential knowledge and skills to navigate the complexities of this exciting industry, empowering you to excel as a restaurant manager, owner, or hospitality professional. Restaurant Management Diploma Through this comprehensive program, you'll gain a deep understanding of the industry, from legal requirements to menu planning and layout optimization. Master inventory management and storage techniques to streamline operations. Explore effective strategies for financing, recruiting, training, and fostering a culture of teamwork. Delve into customer relations, marketing policies, and leveraging technology to enhance the dining experience. By the end, you'll possess the tools and expertise to run a safe, clean, and profitable restaurant, poised to thrive in this competitive field. Unlock your potential with the "Restaurant Management Diploma" today. Restaurant Management Diploma In this Restaurant Management Diploma course, you will: Develop comprehensive knowledge of the restaurant industry and its operations. Learn techniques for effective menu planning and drinks management. Understand legal requirements and layout management for restaurant operations. Gain skills in purchasing, receiving, inventory, and storage management. Acquire strategies for financing, recruitment, training, and team management. Explore customer relations, marketing policies, and technology in restaurants. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Restaurant Management course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Restaurant Management course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate. Certificate of Achievement Upon successfully completing the Restaurant Management course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Restaurant Management is suitable for anyone aspiring to start a career in Restaurant Management; even if you are new to this and have no prior knowledge on Restaurant Management, this course is going to be very easy for you to understand. And if you are already working in the Restaurant Management field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. Taking this Restaurant Management course is a win-win for you in all aspects. This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Restaurant Management course has no prerequisite. You don't need any educational qualification or experience to enrol in the Restaurant Management course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Restaurant Management course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Module 01: An Overview of the Restaurant Industry An Overview of the Restaurant Industry 00:20:00 Module 02: Choosing Your Restaurant Choosing Your Restaurant 00:16:00 Module 03: Restaurant Layout Management and Legal Requirements Restaurant Layout Management and Legal Requirements 00:19:00 Module 04: Menu Planning Menu Planning 00:25:00 Module 05: Drinks Management Drinks Management 00:16:00 Module 06: Purchasing, Receiving, Inventory, and Storage Purchasing, Receiving, Inventory, and Storage 00:29:00 Module 07: Financing Your Business Financing Your Business 00:25:00 Module 08: Finding, Recruiting, and Training Employees Finding, Recruiting, and Training Employees 00:25:00 Module 09: Running a Safe and Clean Restaurant Running a Safe and Clean Restaurant 00:26:00 Module 10: Handling Service Using Technology Handling Service Using Technology 00:23:00 Module 11: Teamwork and Daily Routine of a Restaurant Teamwork and Daily Routine of a Restaurant 00:22:00 Module 12: Customer Relations and Marketing Policy Customer Relations and Marketing Policy 00:26:00
24 Hours Left! Don't Let the Winter Deals Slip Away - Enrol Now! Want to know why people love most to drink coffee at a coffee shop? It's because of how the Barista creates latte art and their expert knowledge of the complexities of coffee, its roasts and flavour subtleties. You can think of baristas as the coffee equivalent of wine sommeliers. This Diploma in Barista Training at QLS Level 6 course is endorsed by The Quality Licence Scheme and accredited by CPD (with 150 CPD points) to make your skill development and career progression related to Barista substantial and easier than ever! This Barista Training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Key Features of this Barista Training: Familiarise yourself with coffee trees and get to know a brief history of coffee. How to work in a fast-paced environment Learn about different coffee categories with specific taste and their sorting process. Comprehend the working principles of different kinds of espresso machines. Become an expert at making a coffee menu with variations. Learn all the fundamentals of behind the coffer bar - clothing, hygiene, workflow and more Acquire a solid comprehension of espresso machine cleaning and maintenance. Why Choose Our Barista Training Course: Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPD Get instant access to this Barista Training course. Learn Barista Training from anywhere in the world Barista Training is affordable and simple to understand Barista Training is entirely online, interactive lesson with voiceover audio Lifetime access to the Barista Training course materials Barista Training comes with 24/7 tutor support Barista Training Take a step toward a brighter future with our Barista Training Diploma. *** Course Curriculum of Barista Training *** Here is the curriculum breakdown of the Diploma in Barista Training: Introduction to Coffee (Barista Training ) Espresso Machine Espresso Grinder Introduction to Espresso & Espresso Mechanics Let's Wrap Up Milk Frothing Latte Art Menu Behind The Bar Assessment Process of Barista Training We offer an integrated assessment framework to make the process of evaluation and accreditation for learners easier. You have to complete the assignment questions given at the end of the Barista course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Diploma in Barista Training at QLS Level 6 exam, you will be able to request a certificate with additional cost that has been endorsed by the Quality Licence Scheme. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Barista Training course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this Barista Training course. Career path The Professional Barista Training course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Barista Coffee Shop Manager Roaster Trainer Consultant Entrepreneur Certificates CPD Accredited Certificate Digital certificate - £10 Diploma in Barista Training at QLS Level 6 Hard copy certificate - £129 After successfully completing the Diploma in Barista Training at QLS Level 6 course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 129 GBP inside the UK 139 GBP (including postal fees) for international delivery CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)
Professional Chef, Food hygiene, Hospitality Catering Management Diploma Level 5 & 3 Introducing the Ultimate Professional Chef, Food hygiene, Hospitality Catering Management Diploma Level 5 & 3 Diploma Online Course Bundle! Are you passionate about the hospitality industry and dream of a successful career in catering? Look no further! Our comprehensive Hospitality & Catering: Food hygiene Course Bundle is here to equip you with the essential knowledge and skills needed to excel in this exciting field. Whether you are a beginner or an experienced professional, this Hospitality & Catering: Food hygiene Course bundle offers a wide range of topics designed to enhance your expertise and give you a competitive edge. With this Hospitality & Catering: Food hygiene Course bundle, you will gain access to a treasure trove of valuable resources, insider tips, and techniques, all from the comfort of your own home. 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Professional Chef, Food hygiene, Hospitality Catering Management Diploma Level 5 & 3 Bundle Additional Courses Course 01: Level 5 Chef Training Course 02: Level 2 Certificate in Hospitality Management Course 03: Level 3 Supervising Food Safety in Catering Course 04: Level 2 Food Hygiene and Safety For Catering Course 05: Food Allergen Awareness Training Course 06: Level 7 Diploma in Event Management Course 07: Level 3 HACCP Training Course [ Note: Free PDF certificate as soon as completing Professional Chef, Food hygiene, Hospitality Catering Management Diploma Level 5 & 3 Course] Professional Chef, Food hygiene, Hospitality Catering Management Diploma Level 5 & 3 This Chef: Food hygiene Course consists of 15 modules. Course Curriculum of Professional Chef, Food hygiene, Hospitality Catering Management: Hospitality & Catering Course Module 01: Introduction to Culinary Arts Module 02: Knife Skills and Basic Techniques Module 03: Stocks, Sauces, and Soups Module 04: Culinary Foundations: Vegetables and Fruits Module 05: Culinary Foundations: Meat, Poultry, and Seafood Module 06: Culinary Foundations: Grains, Legumes, and Pasta Module 07: Culinary Techniques: Sautéing, Roasting, and Grilling Module 08: Culinary Techniques: Braising, Stewing, and Steaming Module 09: Baking and Pastry Fundamentals Module 10: International Cuisine Module 11: Menu Planning and Recipe Development Module 12: Food Safety and Sanitation Module 13: Operations Management Module 14: Plating and Presentation Techniques Module 15: Culinary Entrepreneurship and Career Development Assessment Method of Professional Chef, Food hygiene, Hospitality Catering Management Course After completing Professional Chef, Food hygiene, Hospitality Catering Management Diploma Bundle Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Certification of Professional Chef, Food hygiene, Hospitality Catering Management Course After completing the Professional Chef, Food hygiene, Hospitality Catering Management Diploma Level Bundle Course, you can instantly download your certificate for FREE. Who is this course for? Professional Chef, Food hygiene, Hospitality Catering Management Diploma Level 5 & 3 This Professional Chef, Food hygiene, Hospitality Catering Management Course is open to everyone. Requirements Professional Chef, Food hygiene, Hospitality Catering Management Diploma Level 5 & 3 Online To enrol in this Professional Chef, Food hygiene, Hospitality Catering Management Course, student's Needs: Good Command over English language is mandatory to enrol in our Chef & Food hygiene: Chef & Food hygiene Course. Be energetic and self-motivated to complete our Chef & Food hygiene: Chef & Food hygiene Course. Basic computer Skill is required to complete our Chef & Food hygiene: Chef & Food hygiene Course. If you want to enrol in our Chef & Food hygiene: Chef & Food hygiene Course, you must be at least 15 years old. Career path Professional Chef, Food hygiene, Hospitality Catering Management Diploma Level 5 & 3 Online Diploma Professional Chef, Food hygiene, Hospitality Catering Management Diploma Level 5 & 3 Course offers a unique opportunity to gain valuable skills and advance your career: Chef Sous Chef Line Cook Pastry Chef Catering Manager
Course Description Get instant knowledge from this bite-sized Virtual Interviewing for Human Resource Managers: Part 2 course. This course is very short and you can complete it within a very short time. In this Virtual Interviewing for Human Resource Managers: Part 2 course you will get fundamental ideas of virtual interviewing, the key understanding of hiring the best talents and so on. Enrol in this course today and start your instant first step towards learning about picking a tech to use. Learn faster for instant implementation. Learning outcome Know how to attract and hire the best talents Understand picking a tech to use Learn about onboarding How Much Do HR Managers Earn? Senior - £69,000(Appx.) Average - £48,000(Appx.) Starting - £34,000(Appx.) Requirement Our Virtual Interviewing for Human Resource Managers: Part 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Virtual Interviewing for Human Resource Managers: Part 2 Module 01: Picking a Tech to Use 00:29:00 Module 02: Attract and Hire the Best Talents 00:14:00 Module 03: Final Thoughts and Onboarding 00:28:00 Assignment Assignment - Virtual Interviewing for Human Resource Managers: Part 2 00:00:00
Overview of Industrial Organisational Psychology Understanding how people behave at work is important for any successful organisation. Industrial Organisational Psychology looks at how human behaviour connects with business goals. It helps companies build better workplaces where people feel valued and perform well. In the UK, poor mental health at work costs employers around £45 billion each year. This shows how important it is to use psychology when planning how workplaces are run. This Industrial Organisational Psychology course gives you both the theory and practical tools you need to improve work environments. You will learn how to understand individual differences, design fair hiring processes, build useful training programmes, and create clear ways to review performance. The course also focuses on motivation, job roles, and leadership styles—all from a psychology point of view. These skills will help you support both employee wellbeing and business success. In the last five years, the field of Industrial Organisational Psychology has grown by 12% in the UK. This shows that more companies are seeing how useful psychology can be in improving workplaces. With this course, you will learn how to make positive changes in teams and organisations. You’ll also be better prepared to support mental health, teamwork, and leadership in any work setting using ideas from Industrial Organisational Psychology. This Industrial Organisational Psychology course will help you to learn: Understand the main ideas behind Industrial Organisational Psychology Use psychology to study how people behave at work Plan fair and effective hiring processes Design training programmes that help employees grow Set up systems to give useful feedback on performance Build job roles that keep people motivated and involved Who is this course for? HR professionals who want to use psychology to improve their workplace Managers and team leaders who want to boost team performance and motivation Business consultants who support organisations with people-related challenges Psychology graduates who want to apply what they’ve learned in real workplaces Professionals thinking about moving into roles focused on hiring, training, or leadership Process of Evaluation After studying the Industrial Organisational Psychology Course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Industrial Organisational Psychology Course, you can order your CPD Accredited Digital / PDF Certificate for £5.99. (Each) Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Industrial Organisational Psychology course. Career Path This Industrial Organisational Psychology Course will help the learners to pursue a variety of careers. Such as: HR Business Partner – £35,000 to £60,000 per year Organisational Development Consultant – £40,000 to £75,000 per year Talent Acquisition Specialist – £28,000 to £45,000 per year Training and Development Manager – £35,000 to £55,000 per year Leadership Development Coach – £40,000 to £70,000 per year Course Curriculum Module 01: Introduction to Industrial-Organisational Psychology 00:17:00 Module 02: Individual Differences and Work Behaviour 00:24:00 Module 03: Job Analysis and Employee Selection 00:21:00 Module 04: Training and Development 00:21:00 Module 05: Performance Appraisal and Feedback 00:22:00 Module 06: Motivation and Job Design 00:19:00 Module 07: Leadership and Organisational Behaviour 00:27:00