1554 Manager courses in Westhoughton delivered Live Online

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers. System and technical support engineers. Customers who are deploying and maintaining Cisco Unified CCE solution products. Overview Upon completing this course, the learner will be able to meet these overall objectives: Understand CCE solutions, architecture, solution options, deployment models, integrated features and call flow options. Understand underlying Cisco Unified CCE processes, messaging and fault tolerance schemes. Install, upgrade and make basic configurations in Cisco Unified Communications Manager. Install, create databases, integrate, and upgrade all ICM components to include the ICM Router, Logger, Administration & Data Server, Peripheral Gateways, CTI Gateway and Cisco Finesse. Install, integrate, configure, and upgrade Cisco Unified CVP components to include the CVP Call Server, Voice XML Server, Media Server, Reporting Server and Cisco VVB. Install, upgrade, and make configurations for Cisco Unified Intelligence Center and Cisco Outbound Option Agent- and IVR-based campaigns. This course will provide the student with the underlying knowledge to understand deployment design solutions, requirements for deployment, and how to install and configure all major Cisco Unified CCE components. As a part of deployment activities, the student will understand how to install and integrate Intelligent Contact Manager (ICM) with Active Directory, how to install and integrate Cisco Unified CVP components using an IOS-based voice browser and Cisco Virtualized Voice Browser (Cisco VVB), how to install and integrate Cisco Finesse, how to install and integrate Cisco Unified Intelligence Center with Active Directory and associated Data Sources for reporting purposes, and how to install and configure Agent- and IVR-based Outbound Option dialing campaigns. And finally, the student will learn how to setup and use troubleshooting tools including RTMT, System CLI, Diagnostic Framework, and ICM command-line utilities to find status information and log files, and to track a call from the point of entry to the agent desktop. Cisco Unified Contact Center Enterprise Overview Lesson 1: Presenting Cisco Unified Contact Center Enterprise Lesson 2: Cisco Unified CCE Core Components Lesson 3: Cisco Unified CCE Options Lesson 4: Basic Call Flow Models Cisco Unified CCE Protocols, Processes and Services Lesson 1: Cisco Unified CM Lesson 2: Cisco Unified CCE/Intelligent Contact Manager Lesson 3: Cisco Unified CVP Installing Cisco Unified Communications Manager Lesson 1: Installation Prerequisites Lesson 2: Cisco Unified CM Installation Lesson 3: Post-installation Configurations Lesson 4: Creating Basic Infrastructure Lesson 5: Upgrading Cisco Unified CM Installing Intelligent Contact Manager Lesson 1: Installation Requirements Lesson 2: Pre-installation Tasks Lesson 3: Install the Main Installer Lesson 4: Install the Central Controller ?Lesson 5: Install the Administration and Data Server Lesson 6: Install the Peripheral Gateway Lesson 7: Install CTI Services Installing Cisco Unified CVP Lesson 1: Installation Prerequisites Lesson 2: Install the CVP Server Lesson 3: Configure Cisco Unified CVP Components Lesson 4: Upgrading Cisco Unified CVP Upgrade Path Installing and Configuring Cisco Unified CCE Options Lesson 1: Cisco Outbound Option Lesson 2: Cisco Unified Intelligence Center Supporting Cisco Unified CCE Lesson 1: Maintenance Activities Lesson 2: UCCE Troubleshooting Tools

About this Virtual Instructor Led Training (VILT) This 2 half-day Virtual Instructor-Led Training (VILT) course will guide participants on the technoeconomic aspects of capture, utilization and geological storage of carbon dioxide. The VILT course will address the methods and techniques used in the technoeconomic assessment of Carbon Capture, Utilization & Storage (CCUS) projects. It will explore in detail the factors that affect the cost-effectiveness of current and emerging technologies for CO2 capture, transport and geological storage, including monitoring and verification. Given that the successful deployment of CCUS may require economic incentives, technical and economic drivers such as technological innovation, optimization, source sink matching and emerging opportunities will also be discussed. In addition, using several worked examples and case studies, this VILT course will explain the principles behind the analysis of the costs and opportunities of a CCS / CCUS project from source to sink and examines the possibilities of using carbon dioxide from an economic perspective. Training Objectives Upon completion of this VILT course, participants will be able to: Describe the economic considerations for CCS / CCUS projects Measure and calculate the cost-effectiveness of CCS / CCUS Identify the economic drivers for CCS / CCUS Understand the value of source to sink matching Outline the economic and environmental opportunities as well as challenges with using carbon dioxide injection in a range of applications Recognize niche opportunities for CO2 storage (coal seams, basalts, salt and others)   Target Audience This VILT course is ideally suited for a technical audience such as geoscientists, petroleum and chemical engineers as well as professionals such as economists, regulators, legal staff and managers wishing to learn more about the details of economic aspects and the basis for techno-economic analysis of Carbon Capture, Utilization and Storage projects. The VILT course is presented in an interactive workshop format, allowing for discussions. Participants should have: Basic background knowledge of CCUS technologies Experience with oil and gas, coal or other energy projects Basic understanding of the energy industry Course Level Basic or Foundation Training Methods The VILT course will be delivered online in 2 half-day sessions comprising 4 hours per day, with 2 breaks of 15 minutes per day. The VILT course is presented in an interactive workshop format that allows discussion. Course Duration: 2 half-day sessions, 4 hours per session (8 hours in total). Trainer Your expert course leader received his B.Eng. in Chemical and Environmental Systems in 2002 from Tecnológico de Monterrey, Mexico, and his Ph.D. in Chemical Engineering in 2008 from the University of New South Wales (UNSW), in Sydney, Australia, at the UNESCO Centre for Membrane Science and Technology. His doctoral used computational fluid dynamics (CFD) to analyse the flows within membrane modules used for water treatment and desalination. He also worked on a desalination linkage project between the UNSW and the European Union, as part of Framework Programme 6. From 2009 to 2014, he worked for the Cooperative Research Centre for Greenhouse Gas Technologies (CO2CRC), where he led the research into CO2 Transport Networks, co-led the development of a techno-economic model for the analysis of Carbon Capture and Storage (CCS) projects, and collaborated on several consultancy and feasibility studies conducted by CO2CRC for both Government and Industry. From 2014 to 2019, he held a CONACYT Research Fellowship at the Instituto Tecnológico de Sonora (ITSON) in Mexico, where he led collaborative research projects dealing with RO membrane biofouling (IHE-Delft), membrane modifications, solar energy use for desalination (CSIR-CSMCRI India) and CFD modelling of the hydrodynamics in membrane modules (UMP Malaysia). Since July 2019, he is a Research Fellow in the School of Chemical and Biomolecular Engineering at the University of Sydney, where his research focuses on finding ways to reduce the cost, energy use and environmental impact of technologies for providing clean energy and water. From 2015 to 2020, he was a Member of the Board of Directors of the Mexican Society of Membrane Science and Technology. He guest edited a special edition on CCS for the Journal 'Technologies' and is currently an Editorial Board member for the journal, 'Energies', a peer-reviewed open-access scientific journal. His research interests include improving the efficiency of osmotic membrane separation processes, modelling complex processes involving heat and mass transfer, and exploring the economic drivers of low emission technologies such as the Carbon Capture and Storage (CCS) chain. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations

This training focuses on performance management as a continuous process that drives development. It helps bring consistency in applying performance management within the business. The course will help managers recognise their role and contribution to effectively manage performance and conduct at work.

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Network Video Engineer Voice/UC/Collaboration/Communications Engineer Collaboration Tools Engineer Collaboration Sales/Systems Engineer Overview Cisco Meeting Server Overview Cisco Meeting Server Deployment Cisco Meeting Server User Licensing Cisco Meeting Server Configuration Cisco Meeting Server Configuration with Cisco Unified Communication Manager (CUCM) Cisco Meeting Server Integration VCS/Expressway Cisco Meeting Server Integration with TMS Cisco Meeting Server Configuration with Lync/Skype for Business Cisco Meeting Server Recording and Streaming Cisco Meeting Manager (CMM) Deployment Cisco Meeting Server WebRTC using Expressway Proxy Cisco Meeting Server Customization Cisco Meeting Server Troubleshooting In this course, students will install and configure a Cisco Meeting Server version 2.x. Students will configure a multimode CMS Cluster and implement all the different components of a clustered solution. Student will also integrate CMS with Unified Communications Manager and VCS/Expressway. Students will also integrate Recording and Skype/Lync. Students will use the TMS and new Cisco Meeting Manager Schedule and monitor CMS. Cisco Meeting Server Overview What is Cisco Meeting Server Cisco Meeting Server Benefits Cisco Meeting Server vs Telepresence Server vs MCU Cisco Meeting Server Functions? Cisco Meeting Server Components Cisco Meeting Server Call Bridge Cisco Meeting Server Web Bridge Cisco Meeting Server Turn Server Cisco Meeting Server XMPP Server Cisco Meeting Server Database Cisco Meeting Server Scalability On-premises and Cloud Conferencing API Integration Cisco Meeting Server Deployment MMP CLI Cisco Meeting Server Prerequisites Cisco Meeting Server 2000 Deployments Installing the server Configuring the Fabric Interconnect modules Configuring the Cisco Meeting Server 2000 through the MMP Checking the installed software Configuring the Web Admin Interface Applying a License File Cisco Meeting Server 1000/VM Deployments Installing CMM via VMware Configuring VMware Network Management Configuring the VMware Instance using vSphere client Retrieving and activating VMware Licenses Accessing the Cisco Meeting Server 1000 Console Installing CMM via Hyper-V Single combined server deployment Single Split Server Deployment Deploying a Core Server Deploying an Edge Server Certificate Guidelines for Single Split Server Deployment Scalable and Resilient Server Deployments Cisco Meeting Server User Licensing Obtaining and Entering a License File Cisco Meeting Server Licenses Cisco User Licenses Personal Multiparty Plus Licensing Shared Multiparty Plus Licensing Cisco Meeting Server Capacity Units XMPP Licensing for Cisco Meeting Apps Cisco Meeting Server Capacity Units Cisco Meeting Server Configuration Transferring the License File to the Cisco Meeting Sever Creating a Cisco Meeting Server Administrator Account Setting up the Network Interface for IPv4 Adding additional Network Interfaces Configuring the Web Admin Interface Creating the certificate for the Web Admin Interface Configuring the Web Admin Interface for HTTS Access Configuring the Web Bridge Configuring the TURN server Configuring the Databases Deploying Web Bridges Deploying multiple Web Bridges Setting up the Web Bridges? certificates Setting up the Web Bridges via the API Web Bridge call flow Cisco Meeting App and WebRTC Client Enabling HTTP redirect and the Web Bridge Deploying the TURN Servers Dial plan configuration ? Overview Dial plan rules for incoming calls and outbound calls Outbound Dial Plan Rules Inbound Dial Plan Rules Forwarding Dial Plan Rules Dial plan configuration?SIP endpoints Cisco Meeting Server (CMS) Configuration with Cisco Unified Communication Manager (CUCM) CUCM and CMS Integration Setting up Escalated ad hoc calls Configuring the Meeting Server Setup Incoming Dial Plan Setup Administrator Account with API Permission Adding the Cisco Meeting Server as a Conference Bridge Creating a Media Resource Group Creating a Media Resource List Adding the Media Resource Group to a Device Pool or Device Setting up Scheduled and Rendezvous Calls Configure Outbound Dial Plan Dial Plan Configuring Cisco Unified Communications Server Configure Route Groups Configure Route Lists Configure Route Pattern Support for Active Control Participant List Indicators Selecting Layout Limitations Overview of ActiveControl and the iX protocol CUCM 8.x and earlier Third-party networks VCS-centric deployments Load Balancing Calls Configuring Call Bridges for Load Balancing Incoming Calls Creating Call Bridge Groups Enabling Load Balancing Fine Tuning Load Balancing Enable Load Balancing of Outbound SIP Calls Setup Outbound Dial Plan Rule for Load Balancing SIP Calls Supply the Call Bridge Group or Specific Call Bridge to Use for Outbound SIP Calls Cisco Meeting Server Integration VCS/Expressway Gateway Configuration Call Testing Inbound call from an endpoint registered to a VCS/Expressway Outbound call to an endpoint registered to a VCS/Expressway Calling non Cisco Meeting App users from H.323 endpoint Troubleshooting Cisco Meeting Server Integration with TMS TMS Integration Cisco Meeting Server Configuration with Lync/Skype for Business Configuring Cisco Meeting Server with SKYPE Dial plan configuration ? integrating Lync/Skype for Business Lync clients dialing into a call on clustered Meeting Servers Integrating SIP endpoints and Lync clients Adding calls between Lync clients and SIP video endpoints Lync Front End server configuration VCS configuration Meeting Server configuration Integrating Cisco Meeting App with SIP and Lync clients Integrating Lync using Lync Edge service Controlling the bandwidth for sharing content on Microsoft Lync and Skype for Business calls Direct Lync federation Calling into scheduled Lync meetings directly and via IVR Office 365 Dual Homed Experience with OBTP Scheduling Cisco Meeting Server Recording and Streaming Recording Meetings Recorder licensing Recording with Vbrick Prerequisites for the Meeting Server Configuring the Meeting Server to work with Vbrick Steps to configuring the Streamer Deploying streaming Streamer licensing Recording meetings Cisco Meeting Manager (CMM) Deployment Deploy Cisco Meeting Manager Cisco Meeting Manager Meetings Navigation List Meetings Edit Meetings Layout Recording Streaming Participants Find meetings Find participants Change layout for all participants in a meeting Start and stop recording Start and stop streaming Add participants Change layout for an individual participant Turn audio or video on or off View participant details Call statistics Cisco Meeting Server WebRTC using Expressway Proxy Configure Cisco Meeting Server for WebRTC Proxy Configure Cisco Expressway C Configure Turn on Cisco Expressway E Cisco Meeting Server Customization WebRTC App Customization Call Customization IVR Message Customization SIP/LYNC Call Message Customization Invitation Customization Cisco Meeting Server Troubleshooting Troubleshooting Cisco Meeting Server Connectivity Troubleshooting Web Bridge connectivity Troubleshooting Call Server issues Troubleshooting Conferencing issues

ICA Advanced Certificate in Managing Fraud This intermediate-level course is aimed at those already working within fraud risk management who wish to enhance their knowledge and skills as well as those who are new to the discipline. It provides a comprehensive understanding of fraud threats, how to formulate an effective strategy to prevent these threats and how to manage the response when they occur. You will learn how to implement key fraud management strategies at your firm to manage the risk to your business. The course also explores international fraud management best practice and anti-fraud frameworks. There are many benefits of studying with ICA: Flexible learning solutions that are suited to you Our learner-centric approach means that you will gain relevant practical and academic skills and knowledge that can be used in your current role Improve your career options by undertaking a globally recognised qualification that hiring managers look for as part of their hiring criteria Many students have stated that they have received a promotion and/or pay rise as a direct result of gaining their qualification The qualifications ensure that you are enabled to develop strategies to help manage and prevent risk within your firm, thus making you an invaluable asset within the current climate Students who successfully complete this course will be awarded the ICA Advanced Certificate in Managing Fraud and will be able to use the designation- Adv.Cert(Fraud) This qualification is awarded in association with Alliance Manchester Business School, the University of Manchester. What will you learn? International context Global anti-fraud frameworks Understanding risks The 'Fraudster' Formulating an effective counter-fraud strategy Managing the response to fraud The future of fraud How will you be assessed? Assessed by a one-hour, question-based exam and one research-based assignment

ICA Advanced Certificate in Business Compliance The ICA Advanced Certificate in Business Compliance has been specifically designed for those working outside financial services. The need for guidance and training in meeting regulatory requirements extends to many industry sectors including oil and gas, aerospace, pharmaceuticals, telecoms, and manufacturing. This course will enable practitioners working in areas such as these to gain knowledge of the essentials of compliance in a practical business context as well as understand the roles of both the compliance function and compliance professionals. The Advanced Certificate will develop the compliance/risk management knowledge and skills of individuals and thereby help to enhance the overall reputation and performance of their firms. Benefits of studying with ICA: Flexible learning solutions that are suited to you Our learner-centric approach means that you will gain relevant practical and academic skills and knowledge that can be used in your current role Improve your career options by undertaking a globally recognised qualification that hiring managers look for as part of their hiring criteria Many students have stated that they have received a promotion and/or pay rise as a direct result of gaining their qualification The qualifications ensure that you are enabled to develop strategies to help manage and prevent risk within your firm, thus making you an invaluable asset within the current climate Upon successful completion of this course, students will be awarded the ICA Advanced Certificate in Business Compliance and will be able to use the designation - Adv.Cert(Bus.Comp). This qualification is awarded in association with Alliance Manchester Business School, the University of Manchester. What will you learn? The context of compliance and its origins Building an effective control framework The skills needed to be an effective compliance professional Risk management, alert systems and investigations Managing financial crime risk Creating competitive advantage How will you be assessed? Assessed by a one-hour, question-based exam and one research-based assignment

About this Virtual Instructor Led Training (VILT)  Electrical machines, mainly power transformers and electric motors are critical equipment that run production, and it must operate without any abnormalities. A wide variety of tests and standards have been developed to assist manufacturers and users of motors and transformer winding, assess the condition of the electrical insulation. The objective of this training course is to provide an understanding of power transformers and electric motors, their materials, components, and how they operate. It will also emphasize the importance of transformer life management, especially for those transformers and electric motors which have been in operation for than 10 years. The course will address in detail all aspects related to transformer principles, calculations, operation, testing and maintenance. Training Objectives This course aims to provide participants with the understanding of the fundamentals and constructional features of power transformers and electric motors, with particular reference to the design, testing, operation and maintenance of transformers in power systems. Delegates will gain a detailed appreciation of the following: Practical solutions for specifying, operating and maintaining power transformers and electric motors in a utility or plant environment Comprehensive understanding of principles, protection, maintenance and troubleshooting of power transformers and electric motors The necessary safe procedures relating to transformer operation and related circuitry Understand the principles of operation of the transformer and electric motors Identify the different features of power transformers and electric motors Appreciate the principles of transformer design, ratings, winding, core structure and materials, insulation and cooling methods, insulation and lifetime Utilize thermal limits and loading guides of transformers Analyze transformer and electric motors failure modes Target Audience Engineers of all disciplines Managers Technicians Maintenance personnel Other technical individuals Course Level Basic or Foundation Training Methods The VILT will be delivered online in 4 half-day sessions comprising 4 hours per day, with 1 x 10 minutes break per day, including time for lectures, discussion, quizzes and short classroom exercises. Additionally, some self-study will be requested. Participants are invited but not obliged to bring a short presentation (10 mins max) on a practical problem they encountered in their work. This will then be explained and discussed during the VILT. A short test or quiz will be held at the end the course. Trainer Our key expert is actively involved in electrical inspections, energy audits, energy efficiency and technical consultation for M&E activities for industrial and commercial sectors. He is involved in testing and commissioning works of factory substations of up to 132kV system. He previously worked for Jimah coal-fired power plant in Port Dickson for 9 years with his last position being Electrical Maintenance Section Head. He was involved in the commissioning of coal-fired power plant mainly with 500kV generator transformer, 934 MVA generator, and up to 33kV MV motors and switchgear panels. Our key expert has managed the maintenance team to perform routine maintenance activities (together with supporting tools such as motor lube oil analysis, infrared thermography analysis, transformer oil analysis) & electrical troubleshooting and plant outages for critical and non-critical equipment. Besides that, our key expert has published several IEEE conference papers and journals such as: (2009). Effectiveness of auxiliary system monitoring & continuous hydrogen scavenging operation on hydrogen-cooled generator at power plant. In Energy and Environment, 2009. ICEE 2009. 3rd International Conference on (pp. 151-160). IEEE. (2010). Study on electric motor mass unbalance based on vibration monitoring analysis technique. In Mechanical and Electrical Technology (ICMET), 2010 2nd International Conference on (pp. 539-542). IEEE. (2012). Re-Design of AC Excitation Busduct based on Infrared (IR) Thermography: Condition-Based Monitoring (CBM) data analysis. eMaintenance, 101. (2016). Energy Saving Studies for a University Campus: An Educational-Based Approach, 3rd International Conference on Language, Education, Humanities and Innovation 2016. 'Grid-tied photovoltaic and battery storage systems with Malaysian electrcity tariff - A review on maximum demand shaving.' Energies 10.11 (2017): 1884 'Techno-Economic Optimization of Grid-Connected Photovoltaic (PV) and Battery Systems Based on Maximum Demand Reduction (MDRed) Modelling in Malaysia.' Energies 12.18 (2019): 3531 POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations

Five half-day Leadership modules with mini work placed projects to bring the learning into action in the workplace.

Five half-day Leadership modules with mini work placed projects to bring the learning into action in the workplace.

Four half-day Leadership modules with mini work placed projects to bring the learning into action in the workplace.