1764 Manager courses in Halstead delivered Live Online

The leadership role of the project manager is increasingly recognised as a key determinant in delivering success. These skills can often be critical in project situations, where tight budgets and deadlines demand the highest levels of team performance and where the working environment presents fresh challenges on a daily basis. This programme focuses on the leadership skills required of project managers and will benefit anyone involved in managing projects large or small wishing to extend or enhance those skills. The objectives of this programme are to help the participants: Understand the significance of leadership skills to the project manager and the impact of these skills on project performance Review the key skills needed to be an effective 'multi-dimensional' project leader and learn how to develop, adapt and apply them in practice Learn how to identify the preferred leadership style for the context and organisational culture of a project and how to develop personal style versatility Understand the role of the project leader in building an effective team and the skills required to promote and sustain team performance Gain a better understanding of the interpersonal skills needed to motivate individual team members and harness the full potential of the team DAY ONE 1 Introduction Aims and objectives Personal objectives 2 Project management and leadership What is a leader? How much can leadership be learned? The project environment and the impact of leadership skills The characteristics of high performance project teams and their leaders 3 Principles of effective leadership Some useful models and theories of leadership explored Types of leadership; choosing how to use leadership power Evaluating personal leadership style; how to develop style flexibility 4 Syndicate case study: Leadership in action Review of the role of leadership in a contemporary project Feedback and plenary discussion: effective project leadership 5 Team exercise: Leadership skills of the project manager Teams compete in performing a project simulation Project review and feedback Discussion of the outcome: role and skills of the project leader 6 Leadership skills for project managers The 3 dimensions of project leadership: inwards, outwards, and upwards The vital role of communication skills and how to develop them Developing a 'project vision': strategic thinking skills Understanding others; emotional intelligence skills Being a visible leader; behavioural and influencing skills Building effective relationships; the importance of trust and respect DAY TWO 7 Leading the project team The role of leadership in developing team performance Understanding individual strengths; recognising team role preferences Managing conflict and promoting positive team dynamics Setting standards, maintaining discipline and rewarding performance Harnessing team potential: building motivation within the team Promoting team learning; the team leader as coach / mentor 8 Leading through the organisation Gaining the support others; developing effective influencing skills Getting empowerment from key stakeholders Knowing when and how to take the initiative and lead Building and maintaining rapport with key partners Becoming an effective team player in leadership teams Becoming a business leader; leading colleagues and co-workers 9 Team exercise: Leadership and negotiation Teams engage in a negotiation exercise Exercise review and feedback Discussion of the outcome: negotiation skills of the project leader 10 Negotiation skills for project leaders Characteristics of effective negotiators Classic problem behaviours and mind-sets to avoid Getting to win-win; building partnership and trust 11 Leading more senior stakeholders The challenges and skills of leading and managing upwards Communicating with more senior stakeholders; building credibility Negotiating upwards: knowing when and how The role of networking skills; building and maintaining rapport Handling disagreements; the art of diplomacy Handling personality and style conflicts with more senior people

Learn the key skills to become a Manager in an organisation. How can you get the best from your new team. Course overview Duration: 2 days (13 hours)  This workshop is suitable for those who have recently started their first direct line management role. This is a practical workshop and focusses on understanding the role of a people manager in managing workloads amongst the team, the individuals within their team and getting the best out of the team. Objectives  State the key roles and responsibilities of a people manager Use your time effectively to plan and prioritise your own and the work of others for expedient results Set objectives that engage those reporting to you Delegate tasks effectively that motivate the individuals you delegate to Appreciate how to deal with both good and under-performance Adopt the most appropriate leadership style Manage the team through its natural development and through times of change Add value to meetings you attend and chair Content Roles and Responsibilities Understanding your roles and responsibilities for people management Management vs Leadership Action Centred Leadership Managing Workloads How to prioritise the management of tasks, the individuals and the team Objective setting – how to set objectives and how to engage individuals in their objectives Practical application on prioritisation and objective setting Managing Individuals Delegating tasks and work effectively Understanding motivation and how best to motivate individuals Managing performance – the Skill/Will matrix How to manage good performers Dealing with under-performance Goleman’s 6 Leadership styles Choosing the appropriate leadership style for the right person and situation Managing the Team Understanding team roles and dynamics How to manage the team as it develops Team learning and development Managing teams through times of change Tips and techniques for focused meetings

Duration 1 Days 6 CPD hours This course is intended for This course is designed for professionals in a variety of job roles who receive Tableau data visualizations from data analysts or from data visualization engineers. These data report recipients want to take advantage of the many Tableau features and capabilities that enable them to explore the data behind the initial analysis, perform additional analysis to ask next-level questions of the data, and to customize visualizations and dashboards to share new insights and create compelling reports. Overview Explore Tableau reports. Analyze data to get answers and insights. Sort and group data for analysis and reporting. Filter views. Prepare reports. Troubleshoot, collaborate, and share views and analysis As data acquisition, access, analysis, and reporting are interwoven with our businesses and lives, more and more data is collected about business and personal activities. This abundance of data and the computing power to analyze it has increased the use of data analysis and data visualization across a broad range of job roles. Decision makers of all types, including managers and executives, must interact with, interpret, and develop reports based on data and analysis provided to them. Tableau© software is designed for data analysis and the creation of visualizations. Data analysts prepare data, perform initial analysis, and create visualizations that are then passed on to business data-driven decision makers. These decision makers can use Tableau's tools to explore the data, perform further analysis to find new insights, make decisions, and create customized reports to share their findings. Prerequisites To ensure your success in this course, you should have experience managing data with Microsoft© Excel© or Google Sheets? Lesson 1: Exploring Tableau Reports Topic A: Data Analysis Workflow with Tableau Topic B: Explore Views Topic C: Edit Workbooks Lesson 2: Analyzing Data to Get Answers and Insights Topic A: Configure Marks with the Marks Card Topic B: Ask New Questions by Changing Aggregation Topic C: Find Answers with Calculations Topic D: Answer Questions with Table Calculations Lesson 3: Sorting and Grouping Data for Analysis and Reporting Topic A: Sort Data Topic B: Group Data Lesson 4: Filtering Views Topic A: Filter Data to Refine Analysis Topic B: Create Interactive Filters for Reports Lesson 5: Preparing Reports Topic A: Format and Annotate Views to Tell Your Story Topic B: Emphasize Data in Reports Topic C: Animate Visualizations for Clarity Lesson 6: Troubleshooting, Sharing, and Collaborating Topic A: Troubleshoot Data Issues Topic B: Collaborate in Tableau Online Topic C: Collaborate with Non-Tableau Users

Duration 4 Days 24 CPD hours This course is intended for System administrators System engineers Migration engineers Migration architects Overview By the end of the course, you should be able to meet the following objectives: Describe core VMware HCX use cases and common triggers for mobility Describe the core components and features of VMware HCX Describe a real-life example of a VMware HCX project Identify all major Cloud Providers offering and supporting VMware HCX Describe the features of VMware HCX services Explain the different deployment types for VMware HCX and choose the correct components to deploy for a particular use case Understand the resource, network, and VMware ESXi™ and VMware vCenter requirements for VMware HCX Install and configure VMware HCX Understand, deploy, and manage the HCX Service Mesh Understand Network Extension and Traffic Engineering Create Network Extension and enable Mobility Optimized Networking Understand WAN Optimization Understand the different migration types and be able to choose the best one for different applications and workloads Incorporate VMware HCX into a disaster recovery strategy Design a VMware HCX deployment for different use cases Manage the lifecycle of VMware HCX This four-day course gives you knowledge and practical exercises sufficient to manage VMware HCX© and to migrate virtual machines using VMware HCX. The course focuses on configuration and management of VMware HCX. The course equips system administrators with the knowledge, skills, and abilities to achieve competence in migrating virtual machines. Course Introduction Introductions and course logistics Course objectives Introduction to VMware HCX Describe workload mobility challenges that VMware HCX addresses Recognize use cases for VMware HCX Identify all major Cloud providers offering and supporting VMware HCX HCX Services and Deployment Types Describe the functions of VMware HCX components Recognize the services provided by VMware HCX Recognize when to use different deployment types for VMware HCX Be able to choose which components to install and configure for a different VMware HCX service HCX Deployment Identify the resource, network, and ESXi/VMware vCenter server requirements for VMware HCX Understand the VMware vCenter user roles and access requirements Describe the installation workflow Install, activate, and configure VMware HCX manager Understand the compute and network profile requirements for VMware HCX and its services Create site pair, compute, and network profiles Describe and manage the HCX Service Mesh Create and configure a HCX Service Mesh Network Extension Describe network extension use case and benefits Compare the HCX-Network extension service with other solutions Examine Network Extension capabilities and topology Create a Network Extension Describe network traffic packet flow Describe Mobility Optimized Networking Enable Mobility Optimized Networking Describe the TCP Flow Conditioning and Application path resiliency feature of VMware HCX Recognize the key benefits of TCP flow conditioning and Application path resiliency Describe WAN optimization Workload Mobility Describe different migration types Recognize the limitation of each migration method and consideration when planning a migration Understand Bulk and Replication Assisted VMware HCX© vMotion© migration methods Migrate a VM using Bulk migration Describe cold and vMotion migration method Migrate a VM using HCX vMotion migration Examine non VMware vSphere© workload migration Migrate a VM using an OS assisted migration method Business Continuity and Disaster Recovery Examine disaster recovery concepts Describe disaster recovery networks Plan and create disaster recovery networks Describe VM protection operations Protect, recover, and test recovery and reverse replication of a VM Understand VMware HCX and SRM integration and value HCX Lifecycle Management Backup and restore the VMware HCX manager Locate and access VMware HCX logs Troubleshoot VMware HCX Plan for VMware HCX manager and component updates Customer Design Scenarios Design a VMware HCX deployment Choose workload mobility methods for the migration Discuss customer requirements and proposed design Discuss components, services, and migration methods for the scenario

Microsoft Project Blue Belt® 2013: Virtual In-House Training This course introduces Project Server 2013 features that expedite scheduling projects and simplify managing tasks within an enterprise environment. Learn different aspects of Project Server and their benefits to varying roles in the enterprise, and gain hands-on experience and insights on best practices from SMEs around the world. This course introduces Project Server 2013 features that expedite scheduling projects and simplify managing tasks within an enterprise environment. Learn different aspects of Project Server and their benefits to varying roles in the enterprise, and gain hands-on experience and insights on best practices from SMEs around the world. What you Will Learn You'll learn how to: Identify the project's life cycle Understand the Enterprise Project Management (EPM) environment Apply the basic project management principles to selecting, initiating, planning, executing, monitoring and controlling, and closing your Project 2013 schedules Take advantage of new features Explain Project Server 2013 views and project sites Meet deadlines and budget restrictions Keep the workloads of your resources within their available limits Efficiently update your schedule Take advantage of the standard reports, custom views, and visual reports for your projects Take a brief look at the Business Intelligence potential Efficiently and effectively manage your project(s) and programs Work comfortably within Project Server 2013 or Project Online Getting Started with Microsoft® Project Server 2013 Describing the EPM context Discovering Project Server 2013 and Project Online Differentiating the users of Project Server 2013 Working with Project Professional 2013 and Project Server 2013 Recognizing the Life Cycle within EPM Projects and Portfolio Management Portfolio management and governance Originating new initiatives within EPTs and workflows Prioritizing initiatives, analyzing scenarios, optimizing, and selecting the portfolio Initiating Projects Initiating processes with Project Professional, SharePoint lists, Enterprise Projects, and Resource Plans Importing projects and managing project owner and permissions Planning Projects - Scope and Schedule Management Planning context and framework Scheduling in PWA Using the Deliverables feature Planning Projects - Staffing Management Plan Building a project team Managing resource availability Reviewing the assignment cycle Resolving resource overallocation Planning Projects - Cost Components, Baseline, and Consolidated Schedules Developing components of the Cost Management Planning processes Working with the baseline in projects and programs or master schedules Improving the Collaboration in the Project Sites Creating the Project Sites Developing components of the Risk Management Plan and Issues Tracking Linking planning documents Additional apps and customization Executing Projects Understanding executing processes Managing resources using Build Team and other features Working with timesheets Reporting administrative time Configuring personal settings Monitoring and Controlling Projects - Tracking Task and Project Progress Understanding the Monitoring and Controlling processes Task progress and updates in PWA including considerations for different tracking methods Task progress and updates in Project Professional 2013 Monitor and Control Projects - Measuring Performance and Reporting Progress Understanding status reports Reviewing performance metrics and progress reports Taking advantage of preloaded reports at the Business Intelligence Center Considerations for defining custom reports Closing Projects Reviewing the closing processes and closing tasks to updates Supporting the closing process

Forget your fear of all things finance, quickly understand financial terms and techniques and make a more calculated contribution in your management role.

The 3-day course is designed to deliver a complete knowledge of the PRINCE2® 7th Edition methodology to the participants. The course prepares you for the exam to obtain the international PRINCE2® 7th Edition Foundation certificate issued by the accrediting organization. PRINCE2® 7th Edition Foundation course offered by Advised Skills Ltd is accredited by PeopleCert, on behalf of AXELOS, based upon Partner's Agreement and complies with the accreditation requirements.

Duration 1 Days 6 CPD hours This course is intended for Sales Legal Marketing Business analysts Project managers AWS Academy students Other IT-related professionals Overview Summarize the working definition of AWS Differentiate between on-premises, hybrid-cloud, and all-in cloud Describe the basic global infrastructure of the AWS Cloud Explain the six benefits of the AWS Cloud Describe and provide an example of the core AWS services, including compute, network, databases, and storage Identify an appropriate solution using AWS Cloud services with various use cases Describe the AWS Well-Architected Framework Explain the shared responsibility model Describe the core security services within the AWS Cloud Describe the basics of AWS Cloud migration Articulate the financial benefits of the AWS Cloud for an organization?s cost management Define the core billing, account management, and pricing models Explain how to use pricing tools to make cost-effective choices for AWS services This course is for individuals who seek an overall understanding of the Amazon Web Services (AWS) Cloud, independent of specific technical roles. You will learn about AWS Cloud concepts, AWS services, security, architecture, pricing, and support to build your AWS Cloud knowledge. This course also helps you prepare for the AWS Certified Cloud Practitioner exam. Prerequisites General IT technical knowledge, General IT business knowledge 1 - Introduction to Amazon Web Services Summarize the benefits of AWS Describe differences between on-demand delivery and cloud deployments Summarize the pay-as-you-go pricing model 2 - Compute in the Cloud Describe the benefits of Amazon Elastic Compute Cloud (Amazon EC2) at a basic level Identify the different Amazon EC2 instance types Differentiate between the various billing options for Amazon EC2 Describe the benefits of Amazon EC2 Auto Scaling Summarize the benefits of Elastic Load Balancing Give an example of the uses for Elastic Load Balancing Summarize the differences between Amazon Simple Notification Service (Amazon SNS) and Amazon Simple Queue Services (Amazon SQS) Summarize additional AWS compute options 3 - Global Infrastructure and Reliability Summarize the benefits of the AWS Global Infrastructure Describe the basic concept of Availability Zones Describe the benefits of Amazon CloudFront and Edge locations Compare different methods for provisioning AWS services 4 - Networking Describe the basic concepts of networking Describe the difference between public and private networking resources Explain a virtual private gateway using a real life scenario Explain a virtual private network (VPN) using a real life scenario Describe the benefit of AWS Direct Connect Describe the benefit of hybrid deployments Describe the layers of security used in an IT strategy Describe which services are used to interact with the AWS global network 5 - Storage and Databases Summarize the basic concept of storage and databases Describe benefits of Amazon Elastic Block Store (Amazon EBS) Describe benefits of Amazon Simple Storage Service (Amazon S3) Describe the benefits of Amazon Elastic File System (Amazon EFS) Summarize various storage solutions Describe the benefits of Amazon Relational Database Service (Amazon RDS) Describe the benefits of Amazon DynamoDB Summarize various database services 6 - Security Explain the benefits of the shared responsibility model Describe multi-factor authentication (MFA) Differentiate between the AWS Identity and Access Management (IAM) security levels Describe security policies at a basic level Explain the benefits of AWS Organizations Summarize the benefits of compliance with AWS Explain primary AWS security services at a basic level 7 - Monitoring and Analytics Summarize approaches to monitoring your AWS environment Describe the benefits of Amazon CloudWatch Describe the benefits of AWS CloudTrail Describe the benefits of AWS Trusted Advisor 8 - Pricing and Support Understand AWS pricing and support models Describe the AWS Free Tier Describe key benefits of AWS Organizations and consolidated billing Explain the benefits of AWS Budgets Explain the benefits of AWS Cost Explorer Explain the primary benefits of the AWS Pricing Calculator Distinguish between the various AWS Support Plans Describe the benefits of AWS Marketplace 9 - Migration and Innovation Understand migration and innovation in the AWS Cloud Summarize the AWS Cloud Adoption Framework (AWS CAF) Summarize six key factors of a cloud migration strategy Describe the benefits of various AWS data migration solutions, such as AWS Snowcone, AWS Snowball, and AWS Snowmobile Summarize the broad scope of innovative solutions that AWS offers Summarize the five pillars of the AWS Well-Architected Framewor 10 - AWS Certified Cloud Practitioner Basics Determine resources for preparing for the AWS Certified Cloud Practitioner examination Describe benefits of becoming AWS Certified

Work Breakdown Structures: Virtual In-House Training It's amazing how often project managers begin the project planning process by making an outlined list of every task they believe will be required to complete a project and then proclaim they have created the work breakdown structure (WBS) for the project. The result is a list of hundreds, or even thousands of tasks, many of them having durations of a few days or a few hours. Essentially, what they have done is create a 'to do' list, which they then use as a 'checklist' to measure progress. This approach leads to, and even encourages, micromanagement of the resources working on the project without consideration of more critical aspects of project management such as: requirements management, risk management, procurement management, estimating, scheduling, executing, and controlling. Further, it makes it impossible to see the big picture, at levels of detail, in keeping with the needs of sponsors, clients, project and functional managers, team leaders, and project performers. Join us for this exciting program and learn how to use the WBS to make better-informed business decisions. What You Will Learn You will learn how to: Describe the need for a project WBS Describe the WBS role in the project Gain practical experience in the development, decomposition, and use of the WBS Determine the appropriate level of detail in the WBS. Explain how the WBS integrates with project requirements, risk, procurement, estimating, scheduling, and overall project execution. Provide the basic tools to enhance efficient re-use of key information in your future projects Foundation Concepts Key definitions History of the WBS Importance of the WBS Overall structure Terminology Other breakdown structures WBS tools WBS & Scope Project scope management processes Specification of the project objectives WBS design based on project deliverable WBS decomposition process and 'The 100% rule' Work Packages and Control Accounts WBS & Risk Risk management planning and WBS Risk identification to enhance the WBS Risk analysis and the WBS Risk responses and updating the WBS Implementing risk response and Monitoring risks and the WBS WBS & Estimating Use of WBS in the estimating process Components and work packages Sizing and algorithmic estimates WBS & Scheduling Component Scheduling - High-Level Milestones WBS activity decomposition WBS elements dependencies Work Package Level Schedules Responsibility assignment matrix WBS & Execution and Control Earned Value Management and tracking of work performance Progress reports, forecasts, and corrective and preventive actions used to manage work performance Necessary information to close out a project

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: • Cisco Unified Communications system channel partners and resellers who are responsible for sales, implementation or administration of a Cisco Unified Contact Center. • System and technical support engineers. • Day 1 and Day 2 support personnel. • Administrative and reporting personnel. Overview Upon completing this course, the learner will be able to meet these overall objectives: • Understand the Cisco Unified CCE solution, architecture, solution options, integrated features, and call flow options. • Understand basic principles and configuration requirements for ACD activity in Cisco Unified CM, Cisco Unified CVP, ICM, and how to access and use the Cisco Finesse Agent Desktop. • Understand requirements and configurations to implement IVR activity in Cisco Unified CVP. • Understand and use administrative features and functions of ICM and implement more complex routing to include Precision Routing, routing from Cisco Unified Communications Manager and routing in a ring-no-answer condition. • Understand basic concepts and terms to access, view, modify reports and use other reporting functions provided by Cisco Unified Intelligence Center. Helps prepare learners to administer the Cisco Unified CCE v11.5 solution. Cisco Unified Contact Center Enterprise Overview Lesson 1: Presenting Cisco Unified Contact Center Enterprise Lesson 2: Cisco Unified CCE Core Components Lesson 3: Cisco Unified CCE Options Lesson 4: Basic Call Flow Models Basic ACD Configurations Lesson 1: Configuring Cisco Unified Communications Manager Lesson 2: Configuring Cisco Unified CVP Lesson 3: Configuring Cisco Unified CCE Lesson 4: Using Cisco Finesse Lesson 5: Using Cisco Unified CCE Script Editor Configuring Cisco Unified CVP for IVR Functionality Lesson 1: Basic IVR Configurations Lesson 2: Basic IVR Scripting using CVP Micro-Applications Extended Functions Lesson 1: ICM User Accounts and Feature Control Sets Lesson 2: Using ICM Utilities Lesson 3: Understanding ICM Variables Lesson 4: Precision Routing Lesson 5: Routing Calls from Cisco Unified CM Lesson 6: Ring-No-Answer Routing Cisco Unified CCE Reporting Lesson 1: Introducing Cisco Unified Intelligence Center Lesson 2: Running and Modifying CUIC Reports Lesson 3: Creating CUIC Reports and Dashboards