1814 Manager courses in Downpatrick delivered Live Online

Certificate in SEO Content Writing Course Overview This Certificate in SEO Content Writing equips learners with the essential knowledge and skills to create compelling, search-engine-optimised content that drives online visibility and engagement. The course covers key principles of content writing, SEO fundamentals, keyword research, and effective writing techniques to attract and retain readers. Learners will develop an understanding of how to craft content that meets both audience needs and search engine criteria, enhancing website rankings and digital marketing success. Upon completion, participants will be confident in producing high-quality, SEO-friendly content tailored to diverse platforms and industries, enabling them to advance in digital marketing or content creation roles. Course Description This comprehensive course explores the full spectrum of SEO content writing, starting with foundational concepts of content creation and progressing through advanced SEO strategies. Topics include writing saleable content, mastering keyword research, optimising meta tags, and understanding off-page SEO factors. Learners will gain insight into engaging readers effectively and making any piece of writing SEO-friendly without compromising quality. The learning experience balances theory with structured guidance on writing processes, text objectives, and article rewriting techniques. By the end, learners will possess a robust skill set applicable to roles in digital marketing, copywriting, and content management, equipped to produce content that enhances online presence and supports business goals. Certificate in SEO Content Writing Curriculum Module 01: What Is Content Writing? Module 02: How To Write Saleable Content Module 03: The Importance of SEO Based Content Writing Module 04: Basics of SEO Module 05: Essential SEO Skills for Content Writers Module 06: How to Engage the Reader? Module 07: Search Engine Optimization Process Module 08: Off Page SEO Module 09: Meta Tags Optimization Module 10: The Importance of Keyword Research Module 11: Keyword Strategy Module 12: How to Make Any Content SEO-Friendly Module 13: The Process of Good Writing Module 14: Text Objectives Module 15: How to Rewrite an Article (See full curriculum) Who is this course for? Individuals seeking to develop skills in SEO content writing. Professionals aiming to enhance their digital marketing career. Beginners interested in digital content creation and optimisation. Freelancers wanting to expand their writing service offerings. Career Path SEO Content Writer Digital Marketing Executive Copywriter Content Strategist Social Media Content Creator Website Content Manager

Cosmetology Course Overview This Cosmetology course offers a comprehensive introduction to the world of beauty and personal care, covering a wide range of topics from hair and skin care to makeup application and ethnic cosmetics. Designed for both beginners and professionals, it provides a solid foundation in the essential skills and knowledge needed for a successful career in the beauty industry. Throughout the course, learners will explore hair grooming techniques, advanced colouring methods, and skincare treatments, alongside specialised topics like menopause and male skincare. This course is ideal for anyone looking to enhance their cosmetology expertise, offering valuable insights into both common and unique beauty practices. Upon completion, learners will be equipped with a deep understanding of the industry’s core principles and ready to apply their knowledge to real-world scenarios. Course Description This in-depth course delves into various aspects of cosmetology, focusing on topics such as hair physiology, colouring techniques, and skin health. Learners will study the intricacies of hair care, from basic grooming to advanced techniques like curling, straightening, and colouring. Skin care is also explored in detail, including the effects of menopause on the skin, the role of ethnic cosmetics, and the impact of photodamage. Special attention is given to health and safety practices within the beauty industry, ensuring that learners can provide services while maintaining the highest standards of safety. By engaging with a range of modules, learners will gain a well-rounded understanding of cosmetology, preparing them for diverse roles within the beauty and personal care sectors. This course is ideal for those looking to build or enhance their expertise in cosmetology and advance their career in this dynamic field. Cosmetology Curriculum Module 01: Introduction to Cosmetology Module 02: Hair Physiology Module 03: Hair Grooming Module 04: Hair Colouring Techniques Module 05: Hair Curling and Straightening Module 06: Hair Loss Module 07: Hair Wig and Extensions Module 08: Manicure and Pedicure Module 09: Skin Module 10: Makeup Module 11: Menopause, Skin and Cosmetology Module 12: Male Skincare Module 13: Evaluating Hand and Body Lotions Module 14: Ethnic Cosmetics Module 15: Photodamage and Skin Cancer Module 16: Micro-Needle and Cosmetics Module 17: Health and Safety (See full curriculum) Who is this course for? Individuals seeking to pursue a career in the beauty and personal care industry. Professionals aiming to enhance their skills in cosmetology. Beginners with an interest in beauty, hair, and skincare. Anyone looking to specialise in advanced cosmetic treatments and techniques. Career Path Hair Stylist Makeup Artist Skin Care Specialist Beauty Consultant Cosmetology Instructor Salon Manager Product Development in Cosmetics Health and Beauty Retail Sector

Using Mindfulness at Work for Productivity Course Overview This course explores how mindfulness techniques can significantly boost productivity and wellbeing in the workplace. Learners will discover how to cultivate a mindful approach to daily tasks, manage stress effectively, and maintain focus amidst distractions. Through engaging lessons, participants will gain practical strategies such as morning mindfulness habits, single-tasking, and stress reduction methods designed to improve concentration and time management. The course aims to empower individuals to enhance their work performance, establish a healthy work-life balance, and develop resilience to everyday challenges. By completing this course, learners will be equipped with the knowledge and skills to foster a calm, productive mindset that supports sustained professional growth and personal satisfaction. Course Description This comprehensive course covers a broad range of mindfulness strategies tailored for workplace productivity. Beginning with an introduction to mindfulness fundamentals, the curriculum progresses to actionable habits such as morning routines, waking up earlier, and effective journaling. Learners will explore how to overcome procrastination through mindful awareness and implement single-tasking to improve focus and output quality. The course also addresses managing life challenges and reducing stress through mindfulness practices integrated into daily work and evening routines. Participants will benefit from a structured learning experience designed to deepen self-awareness, enhance emotional regulation, and improve time management skills. With a clear, professional approach, this course equips learners to integrate mindfulness seamlessly into their work life, driving both efficiency and wellbeing. Using Mindfulness at Work for Productivity Curriculum Module 01: Introduction Module 02: How to Stay Happy and Productive with Mindfulness Module 03: Five Morning Mindfulness Habits Module 04: Five Tips for Waking Up Earlier Module 05: Finding a Healthy Work Life Balance Module 06: Life Challenges Module 07: Journal Module 08: How to Become Stress Free At Work Module 09: Practicing Mindfulness as a Nighttime Routine Module 10: Single Tasking: What It Is and How It Helps Module 11: The Power of a Brain Dump Module 12: Procrastination and Mindfulness for Productivity (See full curriculum) Who Is This Course For? Individuals seeking to improve concentration and reduce work-related stress. Professionals aiming to enhance productivity and emotional resilience. Beginners with an interest in mindfulness and personal development. Anyone wanting to establish a better work-life balance and wellbeing at work. Career Path Wellbeing Coach or Mindfulness Trainer Human Resources Specialist focusing on employee wellness Office Manager or Team Leader seeking productivity improvement Personal Development Consultant Professionals in high-pressure roles looking to manage stress effectively

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Many managers question the value of appraisal programmes and many line managers believe appraisals are unduly time-consuming and bureaucratic. Yet the appraisal is a vital starting point when it comes to managing performance effectively and it is vital that managers appreciate this. Handled well, the benefits of formal appraisals are enormous. This thoroughly practical workshop has been designed to give line managers the knowledge, skills and confidence to deliver a well-structured appraisal - even in the most challenging circumstances. This course will help participants: Appreciate the benefits of the appraisal process Assess standards of performance objectively Plan and prepare for appraisals effectively Conduct a well-structured appraisal meeting Acquire the essential skills required for effective appraisals Improve their ability to discuss difficult issues more confidently Identify training and development requirements Agree clear and measurable development objectives Complete essential paperwork Understand the need to facilitate continual informal dialogue between appraisals 1 Introduction and course objectives 2 The appraisal process The aim of the appraisal process Understanding the bigger picture - the appraisal process as part of the employee development process The benefits of the appraisal process Common pitfalls Five steps to an effective performance appraisal 3 Step 1 - Assessment Using job standards as the basis for objective assessment Assessment of previous objectives 4 Step 2 - Preparation Documentation required Data on each appraisee Planning the meeting 5 Step 3 - The meeting The skills of appraisal interviewing The structure of the appraisal interview Dealing with poor performance and difficult situations Taking notes and completing documentation 6 Step 4 - Planning ahead and objective setting Identifying action to improve performance and enhance skills Establishing relevant training needs Agreeing SMART performance objectives Formulating a personal development plan 7 Step 5 - Action after the interview Essential paperwork Follow-up and action required between appraisal interviews Continuing informal dialogue 8 Video case study Bullets 9 Conclusion Course review / discussion Preparation of action plans for building on the skills learnt Close

A unique Zoom Motivational-Networking Group meets every Wednesday from 1-15 pm (BST). Each week I have a different theme. It is based on my Monday morning Blog. Three questions are talked through in breakout rooms on Wednesday at 1-15 pm Motivational-Networking Group. It works and works very well because it brings together people from around the world who are able to talk about their businesses and what they do and would like to accomplish in their lives. Many different problems are raised during the meetings by the people in the group but mainly it helps others on their business journey. Couple this with Gurugeoffrey’s Motivational talking by imparting his 50-plus years of business knowledge, lecturing, workshops, after-dinner talks and all this with his anecdotal experiences.  

Microsoft Office Basic to Advance Course Overview The "Microsoft Office Basic to Advanced" course provides comprehensive training on the essential applications in the Microsoft Office Suite. From Excel to Word, PowerPoint, and Access, this course equips learners with the skills needed to navigate and master each program's features. Whether you are looking to improve efficiency in everyday tasks or enhance your career prospects, this course covers everything from basic functions to advanced techniques, ensuring a thorough understanding of each program's capabilities. Upon completion, learners will be proficient in using Microsoft Office applications for personal, academic, and professional purposes, enhancing productivity and employability. Course Description This course dives into all key components of the Microsoft Office suite, offering in-depth coverage of Excel, Word, PowerPoint, and Access. Starting with the fundamentals, learners will gain expertise in managing data, creating documents, designing presentations, and managing databases. The course also covers advanced topics such as complex Excel functions, detailed document formatting in Word, effective presentation techniques in PowerPoint, and data management in Access. Through a blend of engaging activities and expert guidance, learners will acquire valuable skills to increase their productivity and confidently use these programs in any professional setting. Microsoft Office Basic to Advance Curriculum Module 01: Microsoft Excel 2019 New Features Module 02: Getting Started with Microsoft Excel Module 03: Performing Calculations Module 04: Modifying a Worksheet Module 05: Formatting a Worksheet Module 06: Printing Workbooks Module 07: Managing Workbooks Module 08: Microsoft Word 2019 Module 09: Microsoft Word 2019 New Features Module 10: Getting Started with Word Module 11: Formatting Text and Paragraphs Module 12: Working More Efficiently Module 13: Managing Lists Module 14: Adding Tables Module 15: Inserting Graphic Objects Module 16: Controlling Page Appearance Module 17: Preparing to Publish a Document Module 18: Workbooks - Microsoft Word 2016 (Beginner) Module 19: Microsoft PowerPoint 2019 Module 20: Microsoft PowerPoint 2019 New Features Module 21: PowerPoint Interface Module 22: Presentation Basics Module 23: Formatting Module 24: Inserting Options Module 25: Working with Objects Module 26: Table Module 27: Charts Module 28: Review and Presentation Module 29: Microsoft Access 2019 Module 30: Microsoft Access 2019 New Features Module 31: Introduction to Access Module 32: Modify Data Module 33: Working with Queries Module 34: Access Forms Module 35: Working with Reports (See full curriculum) Who is this course for? Individuals seeking to improve their Microsoft Office skills. Professionals aiming to enhance their software proficiency for career advancement. Beginners with an interest in office administration or data management. Those wishing to upgrade their knowledge of Microsoft Office for better job opportunities. Career Path Office Administrator Data Analyst Administrative Assistant Project Manager Executive Assistant IT Support Specialist

Duration 3 Days 18 CPD hours This course is intended for The target audience for this course includes: Software testers (both technical and user acceptance testers), Test analysts, Test engineers, Test consultants, Software developers, Managers including test managers, project managers, quality managers. Overview By the end of this course, an attendee should be able to: perform effective testing of software, be aware of techniques and standards, have an awareness of what testing tools can achieve, where to find more information about testing, and establish the basic steps of the testing process. This is an ISTQB certification in software testing for the US. In this course you will study all of the basic aspects of software testing and QA, including a comprehensive overview of tasks, methods, and techniques for effectively testing software. This course prepares you for the ISTQB Foundation Level exam. Passing the exam will grant you an ISTQB CTFL certification. Fundamentals of Testing What is Testing? Typical Objectives of Testing Testing and Debugging Why is Testing Necessary? Testing?s Contributions to Success Quality Assurance and Testing Errors, Defects, and Failures Defects, Root Causes and Effects Seven Testing Principles Test Process Test Process in Context Test Activities and Tasks Test Work Products Traceability between the Test Basis and Test Work Products The Psychology of Testing Human Psychology and Testing Tester?s and Developer?s Mindsets Testing Throughout the Software Development Lifecycle Software Development Lifecycle Models Software Development and Software Testing Software Development Lifecycle Models in Context Test Levels Component Testing Integration Testing System Testing Acceptance Testing Test Types Functional Testing Non-functional Testing White-box Testing Change-related Testing Test Types and Test Levels Maintenance Testing Triggers for Maintenance Impact Analysis for Maintenance Static Testing Static Testing Basics Work Products that Can Be Examined by Static Testing Benefits of Static Testing Differences between Static and Dynamic Testing Review Process Work Product Review Process Roles and responsibilities in a formal review Review Types Applying Review Techniques Success Factors for Reviews Test Techniques Categories of Test Techniques Choosing Test Techniques Categories of Test Techniques and Their Characteristics Black-box Test Techniques Equivalence Partitioning Boundary Value Analysis Decision Table Testing State Transition Testing Use Case Testing White-box Test Techniques Statement Testing and Coverage Decision Testing and Coverage The Value of Statement and Decision Testing Experience-based Test Techniques Error Guessing Exploratory Testing Checklist-based Testing Test Management Test Organization Independent Testing Tasks of a Test Manager and Tester Test Planning and Estimation Purpose and Content of a Test Plan Test Strategy and Test Approach Entry Criteria and Exit Criteria (Definition of Ready and Definition of Done) Test Execution Schedule Factors Influencing the Test Effort Test Estimation Techniques Test Monitoring and Control Metrics Used in Testing Purposes, Contents, and Audiences for Test Reports Configuration Management Risks and Testing Definition of Risk Product and Project Risks Risk-based Testing and Product Quality Defect Management Tool Support for Testing Test Tool Considerations Test Tool Classification Benefits and Risks of Test Automation Special Considerations for Test Execution and Test Management Tools Effective Use of Tools Main Principles for Tool Selection Pilot Projects for Introducing a Tool into an Organization Success Factors for Tools Additional course details: Nexus Humans ISTQB Software Testing Certification Training - Foundation Level (CTFL) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ISTQB Software Testing Certification Training - Foundation Level (CTFL) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers who are responsible for deployment and application engineering for Cisco Unified Contact Center Express customers. System and technical support engineers. Day 1 and Day 2 support personnel. Customers deploying and maintaining Cisco Unified CCX Overview Upon completing this course, the learner will be able to meet these overall objectives: Review Cisco Unified CCX environment components Create prompt recording tools Create a helpdesk script Apply common sense principles for scripting and system management, such as: Prompt, document, and grammar management Using the default script Scripting for proper call termination and ending a script Abandon rates Exception handling Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Setup access and use an external database Define and use skills Script for conditional routing Script for basic callback scenarios Setup and use enterprise data and session management Script for queuing and scheduled callback scenarios Building on the knowledge base and scripting experience learned in the UCCXD class, the student will explore advanced techniques in scripting and overall Cisco Unified CCX functionality. During this five day class the students will use advanced scripting to implement features that extend the functionality of Cisco Unified CCX using many of the tools that are already available in the premium version of the product. Students should expect to spend time using the script editor and other tools to create developer tools and enhanced scripts to provide for a more functional and user-friendly customer experience. Activities include creating prompt recording tools, applying common sense scripting principles, creating simple and complex ACD routing scripts, holiday routing, external database access, various callback scenarios such as non-queuing, queuing, and scheduled callbacks, defining and using enterprise data, passing data from one script to another using session management, and much more. Additionally, since this class focuses on complex scripting concepts, it requires the student to learn more about fundamental scripting requirements such as data manipulation and formatting, using variables and array variables, and using Java programming methods. Course Introduction Learner Prerequisite Skills and Knowledge Course Goal Course Objectives Course Flow General Administration Lab Diagram Please Introduce Yourself Lesson 1: Cisco Unified CCX Overview Components of the Cisco Unified CCX Environment Gateways Routers Cisco Unified Communications Manager Cisco Unified CCX Script Editor Cisco Finesse Cisco Unified Intelligence Center Cisco Unified CCX Agent External Servers Cisco Unified CCX System Cluster Components Engine Database Server Call Flow Terms The Call Flow The Debug Process Reactive Non-Reactive Lesson 2: Prompt Recording Utilities Prompt Recorder Emergency Message Recorder Lesson 3: Basic ACD Routing Review Script Steps used in a Simple ACD Routing Script Resource Group Routing Defining the Contact Service Queue Create a Simple ACD routing script Lesson 4: Common Scripting Concepts Prompt Management Using the Default Script Terminating a Call and Ending a Script Abandon Rates Exception Handling Script Interruptions Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Lesson 5: Accessing an External Database Database architecture and supported databases Setting up the Database Subsystem Using Database script steps Lesson 6: Skills Based Routing Appling skills to agents Defining the Contact Service Queue Specifying the CSQ in the Script Lesson 7: Advanced ACD Routing Overflow Routing When to Overflow How to get the Data Needed for Making Decisions Describe Methods of Overflowing Lesson 8: Basic ACD Callback Options Setup the Email Subsystem Script for Email Notification Script for Leaving a Recorded Message Script for Callback when Queue Times have Decreased Lesson 9: Enterprise Data and Session Management Define Enterprise Data in Cisco Finesse Define a Call Variable Layout in Cisco Finesse Define ECC Variables in the script editor Set Enterprise Data in the script Define Session Management Setup Session Management Use Session Management to Pass Variable Information Between Scripts Lesson 10: Advanced ACD Callback Options Leave Queued Message with an Option for Callback Scheduled Callback

EQ is a pattern of how people's biases in their thinking leads them to think one choice or thing is better than another, as well as their clarity in differentiating within those biases to exercise clear and sound judgement. Where your thinking and responses lie within your biases spectrum, and your ability in adjusting to the situation you find yourself in, will determine responses equating to poor or strong Emotional Intelligence (EI). This course will enhance and promote the skill set necessary for any working leader or manager, allowing our in-depth emotional intelligence knowledge to be applied into your working environment. From an employer's perspective, this award can be a significant long-term return on investment by further developing your leaders and managers. What Does This Course Offer? Our program offers an EQ-SWOT™ assessment and EI Model in detail, and through activity and discussion we explore how applying and possibly adjusting, you may offer an improved Emotional Intelligence. Our learning experiences are successful because the outcomes are quickly embedded and demonstrate an immediate visible impact on the day-to-day working environment. Our engaging learning inspires employees to want to personally add value to the companies they work for. We also offer our Paradigm EQ-SWOT™ online assessment and report as a frame of reference within the program. This assessment should be completed before attending the program, and will be expanded upon during the program delivery. Course Content The Emotional Intelligence for Today’s Leadership and Management course covers the following topics: What makes EI so important within the workplace Self-Awareness and your EQ Profile The EQ unpacked Unconscious Bias & EI How to develop your EI quotient Accreditation Activity Our accredited tutors deliver training that encourages delegates to confidently and practically apply all they have learnt as soon as they get back into the business. To achieve this award, delegates need to prepare and deliver a 3 minute presentation* on the highlights of their learning and immediate application avenues when back in their working environment. *Participants will be given 30 minutes during the program to prepare for their 3 min presentation at the end of the program. Scheduled Course Dates Unfortunately this course is not currently scheduled as an open course as it is primarily run as an in-house programme. For more information, please contact us. In-House Courses This is our own management training course which has been developed and refined over the many years we have been providing it to delegates from organisations in virtually every industry. This means that the course syllabus is extremely flexible and can be tailored to your specific requirements. If you would like to discuss how we can tailor this management training course for you and/or run it at your premises, please contact us.