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Elite EA/PA Forum We are delighted to announce the Elite EA/PA Forum for the UK & Ireland will be on the 30th of October 2025. Our workshop aims to: Enhance your influence and impact by mastering assertive communication, negotiation, and self-advocacy skills. Stay composed and solution-focused in high-pressure situations with practical tools for crisis management and clear decision-making. Embrace evolving technology by understanding how AI and automation can streamline your role and boost efficiency. Future-proof your career by building strategic value, resilience, and adaptability in an ever-changing professional landscape. Keynote Address with Q&A from the audience: What to expect from Sam's Keynote: With over 30 years supporting leaders at the highest levels, Sam Cohen brings a wealth of insight, experience, and stories (the kind she can share) to the stage. From 18 years serving within The Royal Household - including as Deputy Private Secretary and Press Secretary to Her late Majesty Queen Elizabeth II - to working with The Duke and Duchess of Sussex, running the Prime Minister’s Office at Downing Street, and serving as Chief of Staff to the global CEO of Rio Tinto, Sam’s career is a masterclass in discretion, diplomacy, and delivering at the top. In this exclusive keynote, Beyond the Role, Sam will explore how Executive Assistants don’t just support leaders - they shape leadership, drive strategy, and build legacy from behind the scenes. Join us for this rare opportunity to hear from someone who’s been at the epicentre of power - and bring your questions! The keynote will include a live Q&A, where you can ask Sam about her remarkable career, leadership insights, and how to truly excel in high-performance environments. (Don’t ask her what the Queen kept in her handbag - she’s not telling.) Sam Cohen Career Bio: Sam Cohen has spent the last 30 years working to support leaders in the public and private sectors. Sam spent 18 years serving The Royal Household, as Deputy Private Secretary to Her late Majesty Queen Elizabeth II and Press Secretary to The Queen. Sam also served as Private Secretary to The Duke and Duchess of Sussex. Following this time, Sam worked as Director of the Prime Minister’s Office at Downing Street under Boris Johnson and, most recently, was Chief of Staff to the global CEO at Rio Tinto. Source: ABC News - YouTube Channel. Facilitator The Confident Assistant - Speak Up, Go After What You Want & Create The Future You Deserve: Develop practical strategies to negotiate workload, boundaries, and career growth with confidence. Learn assertive communication techniques to handle challenging conversations effectively. Build self-advocacy skills to articulate your value and influence outcomes in the workplace. Monika Turner Career Bio: Monika Anna Turner is an ICF-certified Leadership and Executive coach with over seven years of experience helping professionals unlock their confidence, elevate their voice, and lead with authenticity. Before stepping into coaching, she built a successful career as a Personal Assistant, Executive Assistant, and ultimately Chief Of Staff —giving her a deep understanding of the unique challenges and strengths of support roles. Originally from Poland, Monika knows firsthand what it’s like to question your voice and your value—especially in a second language. Her journey from self-doubt to self-assurance informs everything she does today. Through her coaching, she empowers assistants and leaders alike to move beyond fear, speak up and create fulfilling careers they’re proud of. Panel Crisis Mode: What to do when everything goes wrong Master a step-by-step approach to prioritising and problem-solving under pressure. Strengthen emotional resilience and calm decision-making during unexpected disruptions. Learn how to communicate clearly and lead from behind in high-stress situations. Facilitator - PM: Justin Kabbani AI Is Not Here to Replace You. It's Here to Upgrade You. We'll explore Justin's proven 3P framework: Priming – How to set up AI like a strategic advisor by feeding it context, tone and mindset Prompting – How to craft clear, structured instructions to get consistently great results Producing – How to turn AI outputs into high-leverage work that makes you stand out Your session outcomes: Real examples from admin professionals already using AI to elevate their work Prompts you can copy, adapt, and test live Interactive exercises to build confidence fast A practical challenge to implement right after the session If you’ve been overwhelmed by AI, or underwhelmed by its impact, this session will change that. You'll leave with tools you can use today, and a mindset you’ll carry forward for the rest of your career. Justin Kabbani Career Bio: Justin Kabbani is one of Australia’s most in-demand AI trainers and keynote speakers, known for making AI feel simple, powerful, and immediately useful. He’s worked with brands like Uber, Treasury Wine Estates, and Udemy, helping their teams embed AI into daily workflows, strategic planning, and executive communication. Over the past two years, Justin has trained more than 2,000 professionals across Australia and beyond, consistently earning feedback like “mind-blowing,” and “game-changing”. His signature Prime, Prompt, Produce framework has transformed how business leaders, executive assistants, marketers, and teams think, work, and communicate with AI, without needing to be “tech people.” Justin believes AI isn’t here to replace people. It’s here to take the robotic work off our plate, so we can focus on what humans do best. LinkedIn: https://www.linkedin.com/in/justinkabbani/ Website: https://justinkabbani.com/ Speed Connections Networking Session Join us for Speed Connections, a lively 30-minute networking session designed to foster meaningful connections in a fun, fast-paced environment. Every 10 minutes, attendees will be placed into new breakout rooms with small groups, giving everyone the chance to meet a diverse range of peers. Each breakout session will feature engaging prompts to spark conversations and make networking enjoyable and memorable! Who will attend this event? Executive Assistant (EA) Personal Assistant (PA) Virtual Assistant (VA) Legal Secretary Legal Executive Assistant Administrative Assistant Office Manager Health Care Office Manager Chief of Staff Additional roles may be relevant depending on role responsibilities along with development opportunities. This workshop is open to females, male including trans women/males and non-binary professionals. Group Rate Discounts To discuss our group rates in more detail, please email support@elite-forums.com and provide the following: Group Number (How many would like to attend) Event Date (If numerous dates, please advise if we are splitting attendees across multiple dates) Attendee Contact details (Or request our Group Rate Document. Complete and return - we'll sort the rest.) Group discounts are on request - see below group rate discount brackets: 🧩 You just need one piece to come together - to unlock your Elite Potential. 🔑 Media outlets/organisations will not be permitted to attend this event.

An information security manager takes responsibility for overseeing and controlling all aspects of computer security in a business. The job entails planning and carrying out security measures that will protect a business’s data and information from deliberate attack, unauthorized access, corruption and theft.” Randstad.co.uk Learning outcomes: How to ensure essential guidelines are in place for adhering to industry rules and regulations. How to conduct internal audits and reviews to ensure compliance (SOX, etc). How to carry-out gap analysis using ISO27001, ISO27002, ISO27005, NIST CSF etc. How to review companies’ policies, procedures, and guidelines. How to carry-out risk assessment and ensuring the right treatment is selected. How to identify vulnerabilities and patch the weaknesses How to compliance to regulatory requirements (UK Data Privacy, GDPR, HIPAA, etc). How to ensure employees are thoroughly updated about the organization’s policies, regulations, and processes. How to ensure employees are guided and made aware of information security risks the legal implication. Who is the course for? Managers Accountant Engineers Business Analysts Healthcare Professionals. Teachers and Academics. Students and professions with transferable skills. E-mail: info@prefortconsult.com Website: www.prefortconsult.com Mobile: +447455884242 Attending this will enable you to access some paid courses and training for free. HURRY NOW and book your place before the opportunity closes. Note: All sessions/classes will take place online via Zoom. You are also required to attend group discussions to improve your skills like presentation, communication, analysis, etc.

Project management can seem scary and rather intimidating. The whole aim of this programme is to give people a simple and straightforward way of dealing with projects without having to use complex and confusing systems. This two-day course is designed to introduce the apparently complex world of project management in a simple and practical manner. The programme is for anybody who has to run a project of any nature. It has been attended by people from as diverse fields as events management, fashion, charities, oil companies and so on. The programme is run without using any IT project management systems although an introduction can be given if required. At the end of the programme participants will leave understanding: What a project is and why projects are so important today The roles of a project manager Some key language and concepts A simple 5-step model for organising projects How to make sure you understand what your 'client' really wants A set of three simple tools to plan the project How to make decisions What to monitor when the project is running How to close the project 1 Introduction What is the aim of this programme? 2 Background thinking What is a project? The project manager's eternal triangle (cost-quality-time) What are the characteristics of successful projects? Who are the key characters in a project? What are the roles of a project manager? 3 The project process Why have one? 4 Project initiation What is the aim? Identifying key information Key skill: mission analysis Initial risk analysis Document and sign-off 5 Decision-making - 'Stop, Think, Act!' The 'Stop, Think, Act!' technique Recognise the opportunity to make a decision The 3 Cs - making sure we understand the decisions we have to make Identifying options Making your decision Taking it to action 6 Creativity 7 The planning stage Identify all discrete tasks Sequence and dependencies Time line - critical path Resources Project base-line 8 Execution stage - delivering the result Monitor Evaluate Adapt Control Review 9 The project close Review Documentation Have we delivered? What have we learned?

We are delighted to share that we are now running our GP Admin Development Programmes Live Online! If your team have had enough of pre-recorded courses then this is perfect!  We are delivering the content online - Live!  Teams can get involved, interact with each other, and have great discussions. We deliver a suite of programmes to support their development pathway of GP admin staff.  Just £79+vat pp for a half day workshop with resources. The second in the series is: Productive Conversations in Challenging Situations This workshop will provide an opportunity to understand why patients are experiencing conflict within themselves, what the impact is on their behaviour and how we can effectively work with them to find a positive solution. We add value by discussing the importance of the role your team play and how they can manage their own conflict when dealing with challenging situations. This workshop is based on the Chimp Paradox theory (by Professor Stephen Peters). We use the analogy of Chimp to make it memorable and fun to learn about! It's suitable for all staff (new and more experienced). We also encourage the line manager to participate so that they can follow up on the content using our manager support pack - enabling staff to sustain and embed the learning. The programme will cover the following: Understanding and defining conflict Why conflict happens Identifying & recognising different conflict types How to have more productive conversations Tools to help respond effectively and have problem solving conversations Keeping yourself 'safe', avoiding triggers and escalation Review, Reflect, Reset We will be running multiple dates so that you can enrol small groups of staff any one time, leaving you enough people to man the helm!If you have any questions then please do get in touch,lucy@thedevelopmentpeople.co.uk

We are delighted to share that we are now running our GP Admin Development Programmes Live Online! If your team have had enough of pre-recorded courses then this is perfect!  We are delivering the content online - Live!  Teams can get involved, interact with each other, and have great discussions. We deliver a suite of programmes to support the development pathway of GP admin staff.  Just £79+vat pp for a half day workshop with resources. The first in the series is: Positive & Proactive Communication for Effective Call Handling This workshop will provide an opportunity to look at how we positively communicate with others - taking into account patients expectations, stereotypes, our role, and how to have the best interactions! We add value by discussing the importance of their roles, exploring how change impacts us and patients, and how we can choose to respond. We couple this with a deeper exploration of communication techniques that leads to a greater understanding of how we can communicate using positive intention & language. It's suitable for all staff (new and more experienced). We also encourage the line manager to participate so that they can follow up on the content using our manager support pack - enabling staff to sustain and embed the learning. The programme will cover the following: The Heart Of The Surgery Changes & Choices Patient Experience Effective Communication Managing Other’s Emotions & Challenging Patients Importance of Signposting Keeping Motivated Creating New Habits We will be running multiple dates so that you can enrol small groups of staff any one time, leaving you enough people to man the helm!If you have any questions then please do get in touch,lucy@thedevelopmentpeople.co.uk

Understanding how to plan for capacity, be able to forecast and manage budgets is a critical skill in today's leadership and management environment. This programme will not only support your understanding but will also help you to practically put the learning into practice.

Duration 1 Days 6 CPD hours This course is intended for This course is designed for candidates looking to demonstrate foundational-level knowledge of cloud-based solutions to facilitate productivity and collaboration on-site, at home, or a combination of both.ÿCandidates may have knowledge of cloud-based solutions or may be new to Microsoft 365. Overview After completing this course, students will be able to: Describe cloud concepts Describe core Microsoft 365 services and concepts Describe security, compliance, privacy, and trust in Microsoft 365 Describe Microsoft 365 pricing and support This course introduces Microsoft 365, an integrated cloud platform that delivers industry-leading productivity apps along with intelligent cloud services, and world-class security. You?ll learn foundational knowledge on the considerations and benefits of adopting cloud services and the Software as a Service (SaaS) cloud model, with a specific focus on Microsoft 365 cloud service offerings. You will begin by learning about cloud fundamentals, including an overview of cloud computing. You will be introduced to Microsoft 365 and learn how Microsoft 365 solutions improve productivity, facilitate collaboration, and optimize communications. The course then analyzes how security, compliance, privacy, and trust are handled in Microsoft 365, and it concludes with a review of Microsoft 365 subscriptions, licenses, billing, and support. 1 - Describe cloud computing What is cloud computing Describe the shared responsibility model Define cloud models Describe the consumption-based model 2 - Describe the benefits of using cloud services Describe the benefits of high availability and scalability in the cloud Describe the benefits of reliability and predictability in the cloud Describe the benefits of security and governance in the cloud Describe the benefits of manageability in the cloud 3 - Describe cloud service types Describe Infrastructure as a Service Describe Platform as a Service Describe Software as a Service 4 - What is Microsoft 365? Describe the differences between Office 365 and Microsoft 365 Describe Windows 365 Describe how Microsoft 365 empowers workers in this hybrid world of work Explore Microsoft 365 tenant 5 - Describe productivity solutions of Microsoft 365 Describe the productivity capabilities and benefits of Microsoft 365 Describe Microsoft 365 Apps Describe work management tools in Microsoft 365 Describe additional Microsoft 365 productivity apps 6 - Describe collaboration solutions of Microsoft 365 Describe the collaboration capabilities and benefits of Microsoft 365 Describe how Microsoft Teams promotes collaboration and enhances teamwork Describe the Microsoft Viva apps Describe how Yammer helps communities connect and grow 7 - Describe endpoint modernization, management concepts, and deployment options in Microsoft 365 Describe the endpoint management capabilities of Microsoft 365 Compare the differences of Windows 365 and Azure Virtual Desktop Describe the deployment and release models for Windows-as-a-Service (WaaS) Identify deployment methods and update channels for Microsoft 365 Apps 8 - Describe analytics capabilities of Microsoft 365 Describe the capabilities of Viva Insights Describe the capabilities of the Microsoft 365 admin center and Microsoft 365 user portal Describe the reports available in the Microsoft 365 admin center and other admin centers 9 - Describe the services and identity types of Azure AD Describe Azure Active Directory Describe the available Azure AD editions Describe Azure AD identity types Describe the types of external identities Describe the concept of hybrid identity 10 - Describe the access management capabilities of Azure AD Describe Conditional Access in Azure AD Describe the benefits of Azure AD roles and role-based access control 11 - Describe threat protection with Microsoft 365 Defender Describe Microsoft 365 Defender services Describe Microsoft Defender for Office 365 Describe Microsoft Defender for Endpoint Describe Microsoft Defender for Cloud Apps Describe Microsoft Defender for Identity Describe the Microsoft 365 Defender portal 12 - Describe security capabilities of Microsoft Sentinel Describe how Microsoft Sentinel provides integrated threat management Understand Sentinel costs 13 - Describe the compliance management capabilities in Microsoft Purview Describe the Microsoft Purview compliance portal Describe Compliance Manager Describe use and benefits of compliance score 14 - Describe the Service Trust Portal and privacy at Microsoft Describe the Service Trust Portal Describe Microsoft's privacy principles Describe Microsoft Priva 15 - Describe Microsoft 365 pricing, licensing, and billing options Explore pricing models for Microsoft cloud services Explore the billing and bill management options Explore the available licensing and management options 16 - Describe support offerings for Microsoft 365 services Explore support options for Microsoft 365 services Explain service level agreement (SLAs) concepts Identify how to track the service health status Explore how organizations can share feedback on Microsoft 365 services

Learn how to better apply project management techniques to manage small projects as part of your normal role.