Participants at this workshop will have the opportunity to develop their knowledge and skills using a coaching style technique and practice these skills in a conducive manner during the session.
Service Level Agreements (SLAs) are extensively utilised to define the scope of work and key responsibilities between a customer and a service provider. It is fundamental that all relevant personnel are familiar with the defining characteristics of SLAs and how the design and implementation of these contracts can impact operational efficiency and brand reputation. PARTICIPANTS WILL LEARN HOW TO: Understand why SLAs are so important for good business management Apply a process to develop effective SLAs that define service level expectations and drive desired behaviours Identify methods by which the SLA can be measured and performance monitored Have an understanding of KPI’s and the relevance of critical success factors COURSE TOPICS INCLUDE: Procurement cycle, process structure and tendering Best practice contract management and the 3 C’s Supplier performance measurement and KPIs SLA use, benefits and application The SLA development process The monitoring and control of SLAs
Clinical supervision is the term used to describe a formal process of professional support and provides an opportunity for staff to: reflect on and review their practice, develop their analytical skills and change or modify their practice.
This session covers the legal aspects of documentation and record keeping in healthcare.
Understanding, working with and leading systems that promote patient safety in this way will become increasingly important for all health care providers and this course will help to build a solid foundation in this crucial subject to enhance your career and improve your patient care.
This one-day course equips you to fully understand your role in the consenting process and matters that you need to take into consideration in order for the consent to be valid.
This course covers the management of anaphylaxis and the use of auto-injectors for the initial treatment of anaphylaxis.
PLEASE CONTACT US FOR FORTHCOMING COURSE DATES COURSE OVERVIEW. DURATION: 1 DAY () LOCATION: HAMPSHIRE THIS 1 DAY COURSE IS DESIGNED FOR INDIVIDUALS WHO HOLD AN ACCREDITED, CURRENT FIRST AID QUALIFICATION. Structured to build upon this qualification and to then take the individual from an emergency services dependant system of training to a level where they are able to deal with incidents and accidents in remote or hostile locations, applying life-saving techniques, with confidence, to casualties suffering from significant life-changing trauma. Many travellers to high risk or elevated risk locations have the peace of mind afforded by medical Insurance and medical evacuation cover, in the reality of an incident that help may be remote access to doctors or nurses, up to the point that the casualty can be safely delivered to an evacuation area or rendezvous. This course is designed with this reality and the experiences of our highly trained and competent professional instructors. The end result is to provide delegates with the techniques to get their casualty to that evacuation point or into a secondary care environment, with the highest possible probability of survival. Unsure if this is the right course for you? Get in touch with our team to help you choose the best course for your needs. COURSE ELEMENTS. TRAUMA KITS, ADVANCED EQUIPMENT AND PRIOR PLANNING CATASTROPHIC BLEEDING CONTROL SIGNIFICANT AND MAJOR INCIDENT MANAGEMENT INCLUDING TRIAGE OF MULTIPLE CASUALTIES MANAGEMENT OF AIRWAYS USING RESPIRATORY AIDS AND EQUIPMENT MANAGEMENT OF SHOCK DUE TO HIGH LEVEL OF BLOOD LOSS STABILISING AND TRANSPORTING CASUALTIES WITH CRITICAL INJURIES
This course is aimed at health and social care staff who are both registered and unregistered, who work with or support individuals where safeguarding concerns are a possibility.
This 1 day update course is designed for all non-medical prescribers to develop and maintain safe and effective prescribing practice.