1188 Management courses in Norwich

Successful account management requires time and investment to achieve high levels of customer satisfaction and develop new business opportunities. Ensuring you are equipped with the right tools to approach every customer interaction in a structured way will help you have productive relationships with your clients. Whether you're new to account management or experienced in business development and looking to expand your skillset, understanding how you can maximise customer relationships will be key to your success. We have developed this programme to be practical, fun and interactive. Participants will have the opportunity to learn and practice a number of key skills that will see successful results, and are encouraged to bring real life examples to the course so that learning can be translated to real world scenarios. This course will help participants: Learn how to plan growth and increase revenue from existing accounts Develop skills to build and develop essential relationships to increase value and visibility Learn how best to create loyalty and customer satisfaction Identify how to set account targets and development plan for building contacts and cross-selling Develop persuasion and influencing skills to better define needs and develop opportunities Learn how to add value at all stages; plus gaining competitive advantage Develop an up-selling, cross-selling strategy 1 Performance metrics for account management Introduction to the PROFIT account management model Using practical tools to measure account performance and success Planning your account strategy - red flags and green lights 2 Relationships for account management How to build and manage key relationships Producing a 'relationship matrix' Developing a coach or advocate 3 Setting objectives for your account Developing an upselling cross-selling strategy Setting jointly agreed goals, objectives and business plans Planning session 4 Feedback and Retention - building loyal and satisfied customers How to monitor and track your customer's satisfaction Building a personalised satisfaction matrix Customer service review meetings 5 Influence Getting your message and strategy across to C-level contacts Being able to better develop a business partnership within an accountes 6 Teamwork and time management Working with others to achieve your account goals Managing and working with a virtual team Managing your time and accounts effectively 7 Gaining commitment and closing the sale Knowing when to close for commitment How to ask for commitment professionally and effectively Key negotiation skills around the closing process - getting to 'yes' Checklist of closing and negotiation skills Practice session

Stress can affect your ability to think clearly and rationally and to perform well. This session aims to help you better deal with stress by sharing key insights and strategies to reduce stress and optimize your work-life balance, particularly as we face uncertainties in the economy, the workplace and the environment.

Gain comprehensive knowledge and practical skills to provide safe and effective care for tracheostomy patients with our "Understanding Tracheostomy Care" course. Learn the management and maintenance of surgical openings in the trachea to facilitate breathing.

NFV training course description Network Functions Virtualization (NFV) brings many benefits, this training course cuts through the hype and looks at the technology, architecture and products available for NFV. What will you learn Explain how NFV works. Describe the architecture of NFV. Explain the relationship between NFV and SDN. Recognise the impact NFV will have on existing networks. NFV training course details Who will benefit: Anyone wishing to know more about NFV. Prerequisites: Introduction to Virtualization. Duration 2 days NFV training course content Introduction What is NfV? What are network Functions? NfV benefits, NfV market drivers. ETSI NfV framework. Virtualization review Server, storage and network virtualization and NfV. Virtual machines, containers and docker. Data centres, clouds, SaaS, IaaS, PaaS. Virtualization of Network Functions Network virtualization versus Network Function virtualization. ETSI NfV architecture ETSI documents, Architecture overview, compute domain, hypervisor domain, infrastructure network domain. IETF and NfV Creating services, Service Functions, Service Function Chaining. SPRING and source packet routing. YANG and NetConf. RESTCONF. VLANs, VPNs, VXLAN. MANO Management and Orchestration. OpenStack, OpenDaylight PaaS and NfV. The VNF domain. Service graphs, MANO descriptors, Open orchestration. The virtualization layer VM centric model, containers versus hypervisors, FD.io. Summary Deploying NfV, performance, testing. Futures.

The aim of this course is to provide project managers, project engineers and project support staff with a toolkit they can use on their projects. The tools range from the simple that can be used on all projects to the advanced that can be used where appropriate. This programme will help the participants to: Identify and engage with stakeholders Use tools for requirements gathering and scope management Produce better estimates using a range of techniques Develop more reliable schedules Effectively manage delivery DAY ONE 1 Introduction Overview of the programme Review of participants' needs and objectives 2 Stakeholder management Using PESTLE to aid stakeholder identification Stakeholder mapping The Salience model Stakeholder engagement grid 3 Requirements management Using prototypes and models to elucidate requirements Prioritising techniques Roadmaps Requirements traceability 4 Scope management Work breakdown structures Responsibility assignment matrix 5 Delivery approaches Sequential Agile 6 Estimating Comparative estimating Parametric Bottom-up Three-point estimating Delphi and Planning Poker Creating realistic budgets DAY TWO 7 Scheduling Critical path analysis Smoothing and levelling Timeboxing Team boards Monte Carlo simulations Probability of completion 8 People management Situational Leadership The Tuckman model Negotiation Conflict management Belbin 9 Monitoring and control Earned value management 10 Course review and action planning Identify actions to be implemented individually Conclusion PMI, CAPM, PMP and PMBOK are registered marks of the Project Management Institute, Inc.

Asterisk training course description This 3 day hands on Asterisk training course covers all the ground for you to get an Asterisk PBX installed and configured. After installation the course progresses from a simple first configuration onto VoIP and PSTN integration along with the provision of PBX features such as ACD and IVR. Practical sessions follow each major section to reinforce the theory. What will you learn Install and configure Asterisk. Connect Asterisk to the Internet and PSTN. Integrate VoIP and the PSTN. Configure Asterisk for PBX features such as voicemail, ACD and IVR. Asterisk training course details Who will benefit: Technical staff working with or evaluating Asterisk. Prerequisites: None although hands on experience of UNIX systems would be beneficial, as would knowledge of VoIP. Duration 3 days Asterisk training course contents What is Asterisk? PBXs, what Asterisk does, Asterisk features, Asterisk VoIP support, Asterisk and the Internet, Asterisk and the PSTN, hosted VoIP systems. Asterisk installation Linux installation, Asterisk package compilation and installation. Timing sources. Hands on Installing Asterisk Managing Asterisk Starting/stopping Asterisk, command arguments, Asterisk commands, log files, logger.conf, remote management. Hands on Controlling Asterisk. First Asterisk configuration The role of SIP, IP phones, DHCP, IP addressing, sip.conf, extensions.conf. Hands on Simple SIP configuration Asterisk architecture Server hardware, interfaces, channels, Zaptel, Digium, Asterisk filesystem, connections. The configuration files, syntax, asterisk.conf. Hands on Adding hardware for Asterisk, exploring the configuration files. DAHDI configuration Digium hardware, DAHDI architecture, DAHDI installation, DAHDI configuration, system.conf, FXS, FXO, E1, chan_dahdi.conf, dahdi_cfg, DAHDI tools. Hands on Connecting Asterisk to the PSTN. Dial plans extensions.conf detail, contexts, priorities. Hands on Configuring dial plans. SIP configuration sip.conf in detail, defining SIP channels, incoming SIP channels, outgoing SIP channels, SIP variables, Asterisk as a SIP client and SIP server. Hands on SIP configuration. IAX configuration What is IAX, IAX server, IAX client, IAX channels, iax.conf, IAX syntax in extensions.conf, IAX trunking. Hands on Linking Asterisk systems. Implementing PBX functions Voicemail, voicemail trees, voicemail passwords, Music on hold, meetme conferencing, call parking. ACD, IVR, fax. Hands on Configuring PBX features.

Total PHP training course description PHP provides for the creation of dynamic web sites. This hands on training course looks at programming with PHP with an emphasis of building dynamic websites. Forms, state management and database integration are all covered with practicals used throughout the course to reinforce theory sessions. What will you learn Create dynamic web sites using PHP. Write PHP programs. Debug PHP programs. Examine existing code and determine its function. Total PHP training course details Who will benefit: Anyone creating dynamic web sites. Prerequisites: Software development fundamentals Duration 3 days Total PHP training course contents What is PHP? PHP history, dynamic web pages, how PHP works, alternatives to PHP. Downloading and installing PHP. Installing MySQL, installing Apache, platform issues. A first PHP web page A basic PHP script, PHP page structure. PHP comments. Integrating PHP and HTML. PHP forms HTML forms, taking values from forms. PHP and HTML Page inputs, environment inputs. phpinfo(), other form elements, sticky fields, generalised code, tables, forms, form elements, style sheets, JavaScript. Variables operators and expressions Expressions, data types, assignments, scope, constants, HTTP environment variables, getting data from forms using variables. Operators Arithmetic, logical, relational, Boolean, others. Control statements Conditional: if, else, elseif, switch. Loops: while, do while, for, break, continue, exit. Functions Built in functions, declaration, arguments, scope, loading functions from other files, defaulting parameters, call by value/ name. Arrays Indexes, array initialisation, array manipulation, multi dimensional arrays, array functions. String handling What is a string, string functions, matching, extraction, replacement. String operations, cleansing, sprintf, formatting web pages, strops and others, splitting strings, REs. PHP and databases Database structure, Database APIs, MySQL, Creating tables, Editing tables, simple SQL queries using PHP, building HTML tables using SQL queries, SQL injection, security issues, error handling. File I/O Opening, reading, writing files. Permissions, ownership, locking, directories. PHP, cookies and sessions State, Cookie properties, setting cookies, retrieving cookies, expiring/deleting cookies. Sessions, session variables, session IDs. PHP and email Emailing from servers, attachments. Objects OOP, PHP classes, constructors, instances.

WiMax training course description Broadband wireless access is an emerging technology area. This course looks at WiMAX, where it can be used, how it works and the alternative technologies. What will you learn Describe WiMAX. Explain how WiMAX works. Compare and contrast WiMAX with alternative broadband wireless access technologies. WiMax training course details Who will benefit: Anyone wishing to know more about WiMAX. Prerequisites: None. Duration 2 days WiMax training course contents Introduction What is WiMAX? WiMAX applications, The Internet, Internet access choices, wireless broadband access, WiMAX benefits. WiMAX overview Spectrums, LOS vs. non-LOS, bit rates, modulation, mobility, channel bandwidth, cell radius. WiMAX standards The WiMAX forum, IEEE, ETSI, HIPERACCESS, HIPERMAN, 802.16, 802.16-2004, 802.16a, 802.16e, 802.16f. WiMAX architecture Subscriber Stations (SS), Indoors, outdoors, antennas, Radio Base Stations (BS), LOS, Non LOS BackHaul, Point to multipoint, mesh support. Physical layer 10 - 66GHz, TDMA, TDD, FDD, 2 -11 GHz, SC2, OFDM, OFDMA, QPSK, QAM, Radio Link Control (RLC), uplink, downlink. MAC layer Traffic types (continuous, bursty), QoS, service types. MAC operations, connection oriented, frame structure, addressing. Convergence sublayers, service specific, common part, profiles (IP, ATM). Bandwidth request-grant, ARQ, Management messages. Security MAC privacy sublayer, network access authentication, AAA, 802.1x, key exchange and privacy. WiMAX alternatives WiMAX vs. 3G, WiMAX vs. 802.20.

One of our greatest strengths is our ability to tailor any of our open management courses to the needs and requirements of different businesses in different industries. We understand that whilst our open management training courses provide a wealth of knowledge in their particular area of focus, not all of it may be relevant for your business and the particular industry you operate in.Rather than making delegates sit through management training that is irrelevant to their job role, we offer bespoke management training where we tailor the course to cover the specific needs of your organisation, ultimately relieving the inevitable boredom and "switching off" that would come with having to sit through training that a person knew they would not need. Why choose us for your bespoke management training needs? We have provided tailored, bespoke management training courses to some of the largest organisations in the UK. Using our acquired experience and knowledge of running these courses, we will be able to work with you to create a bepoke management training programme that delivers a significant return on investment, both in terms of tangible and intangible results. ILM accredited management training courses Because we charge a daily training rate rather than a per delegate fee, if you have a number of delegates requiring management training, a bespoke management training course can often be less expensive than putting them all on an open course. A number of courses have been accredited by the ILM, which means you can be assured as to the standard of the course content and delivery. For more information on these, please see our page on ILM Management Training. All of our ILM Programmes are provided in partnership with BCF Group Limited, which is the ILM Approved Centre we deliver under. Interested in finding out more about bespoke management training? Between us, we can come up with a training plan which will provide relevant, bespoke management training for your delegates which will maximise the return on both your time and cost. We are happy to come to your premises or arrange training facilities nearer to your location if this would be more convenient. Feedback Below is a small selection of past feedback for our management training and development courses and programmes: "Excellent instructor. I looked forward to our monthly lectures knowing that I would have a good laugh but also that I would learn more about the subject and myself. He has been very helpful to me and the rest of the students, not just during the lectures but often in his own time. His enthusiasm for all of the subjects covered during the course was evident throughout, which again helped me to enjoy and understand the subjects and lectures.  If I get the chance in future to attend a further course with you, I would jump at the chance."Senior Acquisitions SurveyorGalliford Try "A very accomplished trainer and someone who I would very much like to be involved in our business training going forward. The feedback I have had from all levels of our team structure is excellent."Group HR OperationsEADS Personnel Services UK "Phil has a lot of energy which he throws into the course. This visably broke down resistance and attendees entered into the exercises wholeheartedly."Senior QSBullock Construction Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

Definitive VPNs training course description A hands on course covering VPNs from the basics of benefits and Internet vs. Intranet VPNs through to detailed analysis of the technologies involved in VPNs. All the major VPN protocols are covered including PPPoE, L2TP, SSL, IPsec and dynamic VPNs. MPLS L3 VPNs are also covered. What will you learn Describe what a VPN is and explain the difference between different VPN types. Recognise the design and implementation issues involved in implementing a VPN. Explain how the various technologies involved in a VPN work. Describe and implement: L2TP, IPsec, SSL, MPLS L3 VPNs. Evaluate VPN technologies. Definitive VPNs training course details Who will benefit: Network personnel. Prerequisites: IP Security foundation for engineers. Duration 3 days Definitive VPNs training course contents VPN overview What is a VPN? What is an IP VPN? VPNs vs. Private Data Networks, Internet VPNs, Intranet VPNs, Remote access VPNs, Site to site VPNs, VPN benefits and disadvantages. VPN Tunnelling VPN components, VPN tunnels, tunnel sources, tunnel end points, hardware based VPNs, Firewall based VPNs, software based VPNs, tunnelling topologies, tunnelling protocols, which tunnelling protocol should you use? requirements of tunnels. VPN security components Critical VPN security requirements, Encryption and authentication, Diffie Hellman, DES, 3DES, RSA, PKI, Ca server types, pre shared keys versus certificates, Enrolling with a CA, RADIUS in VPNs. PPP Encapsulation, operation, authentication. Hands on Setting up PPPoE and analysing PPP packets. PPTP Overview, Components, How it works, control and data connections, GRE. Hands on Building a PPTP VPN. L2TP Overview, components, how it works, security, packet authentication, L2TP/IPSec, L2TP/PPP, Layer 2 versus layer 3 tunnelling. Hands on Implementing a L2TP tunnel. IPSec AH, HMAC, ESP, transport and tunnel modes, Security Association, use of encryption and authentication algorithms, manual vs automated key exchange, NAT and other issues. Hands on Implementing an IPSec VPN. Intranet VPNs Headers, architecture, label switching, LDP, MPLS VPNs. VPN products and services PE and CPE, management, various VPN products. VPN issues and architectures VPN architectures: terminate VPN before/on/ after/in parallel with firewall, resilience issues, VRRP, performance issues, QoS and VPNs. documentation.