A four-hour Neurodiversity Workshop aimed at Leaders looking to understand Neurodiversity and how to create an environment to allow Neurodiverse colleagues to thrive.
ITIL® 4 Leader: Digital and IT Strategy: In-House Training The ITIL® 4 Leader: Digital and IT Strategy (DITS) is one of the two modules in the ITIL® 4 Strategic Leader (SL) certification scheme. The other module in the SL designation is the ITIL® 4 Strategist: Direct, Plan & Improve. Accredited training for the ITIL® 4 Strategic Leader modules is mandatory to enable full understanding of the core material. The ITIL ® 4 Digital and IT Strategy certification focuses on enabling business success through the creation of digital and IT strategies. The IT and Digital Strategy certification adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts to a strategic level among business leaders and aspiring leaders. The ITIL® 4 Digital and IT Strategy course is based on the ITIL® 4 Digital and IT Strategy exam specification from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, you will acquire relevant knowledge to pass the certification exam. The core learning material in the course is supported by interactive case study, discussions and activities. What You Will Learn The ITIL ® 4 Digital and IT Strategy course covers the content in relation to the following learning outcomes of the exam specification for ITIL ® 4 Digital and IT Strategy: Demonstrate the use of the ITIL guiding principles in Digital and IT Strategy decisions and activities Understand how to leverage digital strategy to react to digital disruption Understand the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence Understand the risks and opportunities of Digital and IT Strategy Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy Understand how to implement a Digital and IT Strategy Key Concepts of Digital and IT Strategy Digital, Information, and Communication Technology Digital Transformation Services, Products, and Competitive Advantage Tiers of Strategy Business Models Operating Models Strategy and the Service Value System Opportunity and Demand Value Governance ITIL® Guiding Principles Continual Improvement ITIL® Practices What is Vision? Disruptions Vision Digital Disruptions Balanced Strategic Focus Positioning Tools for Digital Organizations Assignment 1: Digital Disruption and Digital Positioning Where Are We Now? Environmental Analysis Opportunity Analysis Digital Readiness Assessment How Do We Get There (Strategic Planning) Strategy Planning Financial Aspects of Digital and IT Strategy Business Models for Strategy Planning Portfolio Optimization How Do We Get There (Strategic Approaches) Strategic Approaches for Digital Organizations Strategic Approaches for Operational Excellence Strategic Approaches to Evolution Strategic Approaches to Social Responsibility and Sustainability Assignment 2: Strategic Approaches for Digital Organizations Take Action (Managing Strategic Initiatives) How Strategies are Implemented Coordinating Strategy and Strategic Initiatives Leading Digital Transformation Digital Leadership Assignment 3: Strategy Planning and Communication Did We Get There? (Measuring Strategy) Key Facts About Measurement Measuring a Strategy Instrumenting Strategy How Do We Keep the Momentum Going Long-Term Momentum: Ensuring Organizational Viability Short-Term Momentum: Parallel Operation Assignment: Digital Strategy in VUCA Environment Managing Innovation and Emerging Technologies Managing Innovation Formal Approach to Innovation Management Culture that Supports Innovation Approaches to Innovation Evaluating and Adopting Emerging Technology Managing Strategic Risk Risk Management Risk Identification Risk Posture Risk Treatment
Apache training course description A hands on training course covering installation, configuration and management of the Apache web server. What will you learn Install Apache. Configure Apache. Manage Apache. Build static and dynamic web sites with Apache. Secure Apache. Apache training course details Who will benefit: Technical staff working with Apache. Prerequisites: TCP/IP foundation for engineers. UNIX fundamentals Duration 3 days Apache training course contents Installing Apache What is Apache? Apache versions, history, downloading Apache, source distribution, compilation, binary distribution, installation, platform considerations. Hands on Downloading and installing Apache. Controlling the Apache server Running Apache, automatic Apache start, starting, stopping, restarting Apache. Checking Apache status. Hands on Server control. Configuration Serving webpages, setting the document root, applying configuration changes, Configuration files, httpd.conf, syntax, directives, modules, utilities, turning features on/off. Hands on basic Apache configuration. More configuration MIME, URL mapping, content negotiation, indexing, performance tuning. Logging log file content, configuration, log file locations, error logging, browser errors, error page configuration, forbidden index pages. Hands on Log files. Security File permissions, .htaccess, protecting files with passwords, password files, authentication, restricting access by IP address. Secure HTTP HTTPS, installing mod_ssl, certificates, configuring mod_ssl, http and https coexistence Virtual hosts Multiple sites on one server, separate configuration files, IP based, name based, port based, virtual host names, enabling, defining, configuring, aliases, testing, https virtual hosts. Hands on Virtual hosts. Dynamic sites Dynamic sites, CGI, PHP, PERL, CGI programs, example CGI scripts, Apache and CGI, CGI parameters, CGI issues, PHP, mod_php, Perl and Apache, mod_perl, installing mod_perl. Hands on CGI, PHP and Perl with Apache. Modules What are modules, standard modules, loading modules, mod_speling, mod_rewrite, other special purpose modules, URL rewriting, redirection, URL transformation, browser dependent pages. Hands on Working with modules.
Database fundamentals training course description This three-day training course helps you prepare for Microsoft Technology Associate Exam 98-364, and build an understanding of these topics: Core Database Concepts, Creating Database Objects, Manipulating Data, Data Storage, and Administering a Database. What will you learn Describe core database concepts. Create database objects. Manipulate data. Describe data storage. Administer a database. Create a relational database consisting of 3 related tables. Database fundamentals training course details Who will benefit: Those working with databases. Prerequisites: None. Duration 3 days Database fundamentals training course contents Understanding core database concepts Flat-type databases, hierarchical databases, relational databases, database fundamentals, relational database concepts, using the SQL Server Management Studio Interface. Data Manipulation Language (DML), Data Definition Language (DDL), using DDL statements. Creating database objects Defining data types, using built-in data types, using exact numeric data types, using approximate numeric data types. Creating and using tables. Creating views. Creating stored procedures, SQL injections. Manipulating data Using Queries to select data, combining conditions, using the BETWEEN clause, using the NOT clause, using the UNION clause, using the EXCEPT and INTERSECT clauses, using the JOIN clause. Using Queries to insert data, Inserting data. Updating data and databases, Using the UPDATE statement. Deleting data, Using the DELETE statement, truncating a table with TRUNCATE TABLE, deleting a table with DROP TABLE, using referential integrity. Understanding data storage Normalising a database, normalization, first normal form, second normal form, third normal form, fourth normal form, fifth normal form. Primary, foreign and composite keys, clustered and non-clustered indexes, creating a non-clustered table. Administering a Database Securing Databases, server-level security, database-level security, Windows security, SQL authentication, database server roles, granting access to a database, fixed database roles, object permissions, managing roles, ownership chains, reviewing a sample security model. Backing up and restoring databases, recovery models, backup devices.
Writing and Managing Requirements Documents: In-House Training This course is part of IIL's Business Analysis Certificate Program (BACP), a program designed to help prepare individuals pass the IIBA™ Certification exam to become a Certified Business Analysis Professional (CBAP™). Learn more at www.iil.com/bacp. Once a business analyst has completed the information gathering and analysis to produce the solution to a business problem, the results must be documented for all stakeholders to see and understand. This course will enhance the skill set needed for writing and managing the complex readership that business analysts interact with on a day-to-day basis. What you will Learn Upon completion, participants will be able to: Write an understood requirements document that is approvable and acceptable Validate a requirements document Manage the changes to requirements documents through the SDLC Foundation Concepts The role of the business analyst An introduction to the BABOK® Guide The business analyst and the product/project life cycle The requirements documentation process Planning for Effective Requirements Documentation Overview of requirements planning Planning for validation Planning for verification: well-formed criteria Planning for verification: understood and usable criteria Writing Effective Requirements Documents Overview of writing requirements documents Using a standard structure / template Applying formatting techniques Meeting the challenge of writing non-functional requirements Baselining Requirements Documents Overview of the requirements baseline process Validation Verification Approval Managing Requirements Change through the Product Life Cycle Overview of requirements change management Establishing a formal change management process Tracing requirements through design and development (build, test, and implementation) Following through to post-implementation (transition and early production)
Total H.248 training course description A course focusing purely on the H.248 protocol. Anyone working through the ITU standards documents can testify to the need of a training course to explain how H.248 really works. This course already assumes knowledge of other VoIP protocols and starts by positioning H.248 in relation to the other protocols. The course then looks at H.248 architectures and concepts before analysing H.248 messages and call flows. What will you learn Describe what H.248 is Recognise where H.248 fits in relation to other VoIP protocols. Explain how H.248 works. Analyse H.248 packets Total H.248 training course details Who will benefit: Technical staff working with H.248 Prerequisites: Voice Over IP. Duration 2 days Total H.248 training course contents What is H.248? Review of VoIP protocols: RTP, RTCP, SIP, SDP, H.323. The PSTN and SS7. Where H.248 fits into the picture. H.248 history. MGCP. The IETF. Megaco. ITU standards. H.248v1, v2, v3. H.248 architectures Media Gateways, Media Gateway Controllers, Gateway Control functions, Signalling Gateways. Reference architectures: IMS/TISPAN: IBCF, IWF, I-BGF, SPDF. MSF: S-SBG-NC, D-SBG-NC. GSMA: IPX Proxy. Softswitches. H.248 concepts The connection model, terminations, streams, contexts. Termination properties: descriptors, context properties. Events, signals, packages. H.248 messages Protocol stack, UDP, TCP. Message structure. Transactions, actions, commands. Requests, replies, acknowledgements. Sample message flows. Binary encoding, ASN syntax, Text encoding. H.248 commands Termination manipulation: Add, Subtract, Move, Modify. Event reporting: Notify. Management: AuditCapability, AuditValue, ServiceChange. H.248 Descriptors What are descriptors? Relationship with messages and commands. Basic descriptors, Descriptors composed of other descriptors. The 19 descriptors. Defaults. H.248 Transactions Groups of commands, transaction Ids, relationship with actions and commands. Requests and replies. H.248 wrap up What is a package? Basic packages. H.248 security. H.248 - SIP interoperation. H.248 interoperation with other protocols.
H.323 training course description A hands on course covering IP telephony with H.323. The course starts with a brief review of knowledge students should already possess including RTP and RTCP. The main focus is on H.323 protocols though, progressing from what H.323 is through signalling, call processing and architectures, moving onto more advanced issues including security, multimedia, conferencing, and interoperability. Hands on practicals follow each major theory session. What will you learn Explain how H.323 works. Analyse H.323 packets. Deploy H.323 IP telephony solutions. Integrate H.323 with other telephony solutions. H.323 training course details Who will benefit: Technical staff working with H.323 Prerequisites: Voice Over IP Duration 2 days H.323 training course contents VoIP review Brief review of VoIP, IP, telephones and voice. RTP, RTCP, mixers and translators. What is H.323? The framework, Why H.323, history, H.323 standards and the ITU, H.323 versions 1,2,3,4, and 5, Annexes and Appendices, capabilities, services, How H.323 works, a basic call. H.323 protocol stack The overall framework, Audio codecs (H.7xx), Video codecs (H.26x), T.120 data conferencing. H.323 Architecture Endpoints: Terminals, MCUs, gateways. Gatekeepers, border and peer elements, design issues, signalling with and without gatekeepers. H.225 Packet format, ASN.1, Information elements, Call setup, Call control. Gatekeepers Gatekeeper features, admissions, address translation, bandwidth management, call routing, zones, administrative domains, gatekeeper discovery, call establishment, fast connect. RAS packet formats, RAS signalling. Alternate gatekeepers. H.245 Purpose, call control channel, relationship with H.225, message format, tunnelling. H.323 Supplementary services Conferencing: point to point, multipoint, hybrid, broadcast, H.332. H.450.x. Call transfer, diversion, hold and waiting. Remote device control (H.282, H.283). Capability exchange, Video. Security H.235. Authentication, privacy, transport layer level security. Interoperability Gateways, Inter working with PSTN, SIP and H323. H.246. Annexes and Appendices An overview.
Concise Cisco routers course description A fast paced practical hands on introduction to Cisco routers concentrating on basic product knowledge needed for the real world. Starts with the basics of routing through configuring static routes, RIP, OSPF, and EIGRP ending with access lists. Hands on sessions follow all the major chapters with a major practical at the end to reinforce all that was learnt in the course. What will you learn Use the Cisco setup script. Use the Cisco command line. Perform basic troubleshooting. Configure - Interfaces - RIP, IGRP - OSPF, EIGRP Concise Cisco routers course details Who will benefit: Anyone who will be working with Cisco routers. In particular: Network Administrators, Field engineers, Network support personnel Prerequisites: None, although a knowledge of the TCP/IP protocols would be advantageous. Duration 3 days Concise Cisco routers course content Basics of routing What are routers? Network protocols, Routing protocols. The Cisco routers Router models, The IOS, DRAM, SRAM, NVRAM, Flash, ROM and boot flash. Getting started Accessing the router, installing a Cisco, using the setup script. The command line interface User and privilege modes, online help show, debug, basic troubleshooting Configuring Ciscos The configuration editor, Global, major and sub commands, enable, secret and other passwords, telnet. Miscellaneous exercises Buffered logging, web access, CDP⦠Subnetting IP addressing rules. The need for subnetting, subnet masks, Calculating network numbers. Configuring Interfaces Basics, Ethernet, Serial lines, PPP, DCE, loopback interfaces. Static routes Why use static routes? Configuring static routes, default routes. Configuring RIP and IGRP How they work, configuration, troubleshooting. OSPF Configuration and troubleshooting. EIGRP Configuration and troubleshooting. Housekeeping Configuration management, offline editing and TFTP usage. Cisco boot sequence, IOS upgrades. Bypassing Cisco passwords. Access lists What are access lists? General rules, basic and extended IP access lists. Putting it all together A series of exercises based around, installs, adds, moves, changes, upgrades and troubleshootin
Leading Cross-Cultural Virtual Teams: In-House Training High-performing teams are a must in this world of intense competition and higher expectations. Global virtual teaming has become a necessity as organizations become increasingly distributed and suppliers and clients actively engage in joint projects. Teams work across geographical and organizational boundaries to deliver solutions and services to global users where distance and differences, both geographic and cultural, amplify the effect of issues and factors that are relatively straightforward when managing a team of people in the same location. This course delivers practical concepts and techniques that participants will start using immediately on their global projects. What you will Learn At the end of this program, you will be able to: Define relationships among foundational concepts (leadership and three dimensions of diversity) and explain their potential impacts on project performance Describe key components of successful project leadership and build selected Transformational Leadership skills Prepare to convert project challenges stemming from personal or cultural diversity into potential competitive advantage Implement selected best practices to meet key challenges facing virtual project teams Foster and grow an environment that supports continued success for CCVTs Foundation Concepts Basic definitions Critical success factors for leading cross-cultural virtual teams (CCVTs) A roadmap to success for leading CCVTs Leadership Excellence in Any Project Environment Leading effectively in a global environment Transformational leadership The four components of Transformational Leadership Leveraging Personal Diversity Overview of personal diversity Mind styles The theory of multiple intelligences Connecting Transformational Leadership and personal diversity Embracing Cultural Diversity Introduction to cultural intelligence The impact of culture Cultural Dimensions Theory The Culture Map Managing Virtual Diversity Overview of virtual diversity Virtual time management Virtual processes and technology Virtual leadership Creating an Environment for Success Supporting a cross-cultural virtual-team (CCVT-) friendly environment Building a foundation of trust Developing a team charter Recap and review Summary and Next Steps Personal action plan