25372 Management courses delivered Online

Limited Time Offer | 13-in-1 Bundle | CPD QS Certified | 130 CPD Points | Gifts: Hardcopy + PDF Certificates + SID - Worth £180 | Customer Support | Lifetime Access | Enrol Now

Microsoft Project Blue Belt® 2016: In-House Training This course introduces Project Server 2016 features that expedite scheduling projects and simplify managing tasks within an enterprise environment. Learn different aspects of Project Server and their benefits to varying roles in the enterprise, and gain hands-on experience and insights on best practices from SMEs around the world. This course introduces Project Server 2016 features that expedite scheduling projects and simplify managing tasks within an enterprise environment. Learn different aspects of Project Server and their benefits to varying roles in the enterprise, and gain hands-on experience and insights on best practices from SMEs around the world. Users in Project online will get the same benefits of this program. What you Will Learn You'll learn how to: Describe the Enterprise Project Management (EPM) environment Apply the basic project management principles of, initiating, planning, executing, monitoring and controlling, and closing your project schedules Discuss new features Explain PWA views project sites Meet deadlines and budget restrictions Keep the workloads of your resources within their available limits Explain tracking methods and manage task assignments Update the schedule Differentiate between updating tasks and timesheets Use standard reports, custom views, and visual reports for your projects Recognize the potential of the Business Intelligence features Getting Started with Microsoft® Project Server 2016 Describing the EPM context Discovering Project Web App Differentiating the users of PWA Working with Project Professional and PWA Initiating Projects New projects with Project Professional, SharePoint lists, Enterprise Projects Importing schedules and managing project owner and permissions Customize the ribbon with enterprise commands Planning Projects - Scope and Schedule Management Scheduling in PWA Using the Deliverables feature Developing components of the risk management plan and issues tracking Linking planning documents Planning Projects - Staffing Management Plan Building a project team Managing resource availability Reviewing the assignment cycle Managing resource engagements Resolving resource overallocation Executing, Monitoring and Controlling Baselines Working with timesheets Reporting administrative time Tracking methods (% work, actual work, single entry mode) Assignment progress and updates in PWA Task progress and updates in Project Professional and PWA Monitor and Control Projects - Measuring Performance and Reporting Progress Reviewing performance metrics and progress reports Using the preloaded reports at the Business Intelligence Center Considerations for defining custom reports Closing Projects Reviewing the closing processes and closing tasks to updates Supporting the closing process

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £180 as a Gift - Enrol Now No matter what industry are you in, customers are the lifeblood of every business! And happy customers mean healthy business. Customer Relationship Management (CRM) helps you gain insight into your customers' behaviour and modify your business operations to ensure that customers are served in the best possible way. Our comprehensive bundle on Customer Relationship Management (CRM)will assist your businesses with strategies, techniques, tools, and technologies used by enterprises for developing, retaining and acquiring customers. Learn Customer Relationship Management (CRM) systems to help your companies stay connected to customers, streamline processes, and improve profitability. So, whether you own a business that requires interaction with customers, an employee who works as customer support or a fresher who wants an in-demand skill set that'll help him/her succeed, this Customer Relationship Management (CRM) bundle is for you. What will you learn from this Customer Relationship Management (CRM) bundle: Become fully aware of CRM, its fundamentals, strategies and the future of CRM Explore KYC, CDD, AML and methods to carry out KYC and AML Gain an acute understanding of communication, its principles and fundamentals Learn about customer service, how to focus on customers and to establish an action plan Get a detailed overview of phone-based customer service and customer service communication strategies Gain knowledge of hospitality management and the process of development and training in the hospitality industry Discover how to work effectively across cultures Unveil the secret tricks of the formula of talking with strangers Fully understand performance management and conflict management Acquire the knowledge, skills and guidelines of stress management Along with this Customer Relationship Management course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. What other courses are included with this Customer Relationship Management? Course 1: Know Your Customer (KYC) Course 2: Effective Communication Skills Course 3: Retail Management - Level 5 Course 4: Phone-Based Customer Service Course 5: Hospitality and Accommodation Management Course 6: Working Effectively Across Cultures Course 7: The Formula to Talk with Strangers Course 8: Performance Management Course 9: Conflict Management Course 10: Stress Management Training How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) Curriculum Course 1: Customer Relationship Management Introduction to Customer Relationship Management Customer Relationship Management Fundamentals CRM Strategies Data Analysis in Customer Relationship Management Customer Relationship Management Databases Deepening Customer Relationship Handling Customer Complaints Future of CRM Course 2: Know Your Customer (KYC) Introduction to KYC Customer Due Diligence AML (Anti-Money Laundering) KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom Regulations to be Complied by Industries Methods for carrying out KYC and AML and the Future of KYC Compliance Course 3: Effective Communication Skills Introduction To Communication - Goals & Benefits Key Principles Of Communication We are Always Communicating Fundamentals Of Communication - Part 1 Fundamentals Of Communication - Part 2 Great Communication Tips - Part 1 Great Communication Tips - Part 2 Self-Talk & Powerful Language Miscommunication Still MORE Great Tips! Part 1 Still MORE Great Tips! Part 2 Still MORE Great Tips! Part 3 Final Thoughts and Suggestions PROMO Communication (BEST) Course 4: Retail Management - Level 5 Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Buying and Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management in Retailing Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07:Importance of Consumer Behaviour Module 08: Taking Trends and Targeting Customers Effectively Module 09: The Importance of Communicating with Customers Module 10: Choosing a Retail Location Module 11: Retail Psychology Module 12: Negotiate the Right Deal with Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills for Leading Your Team Module 15: Selling in Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety for Retail Stores Module 18: Consumer Rights Act Course 5: Phone-Based Customer Service Introduction to Customer Service What's Different about Good Customer Service? Customer Relationship Management Customer Service Communication Strategies Aspects of Phone Etiquette Building Rapport Over the Phone Inbound and Outbound Calls Active Listening and Managing Tough Callers Managing Interoffice Calls and Voicemail Problem Solving over the Phone Intra Organisation Dealings Measuring Customer Service Course 6: Hospitality and Accommodation Management Introduction to Hospitality Management An Overview of Hotel Industry The Process of Selection and Recruitment in Hospitality Industry The Process of Development and Training in Hospitality Industry Management of Front Office Operations Management of Housekeeping, Engineering and Security Operations Management of Food and Beverage Operations Management of Service Quality in Hospitality Industry Marketing in Travel and Tourism Business Accounting in Hospitality Industry Customer Satisfaction E-Hospitality and Technology Course 7: Working Effectively Across Cultures Introduction Cultural identity OBSERVE Learn APPLY More practical TIPS Wrap up Course 8: The Formula to Talk with Strangers Course Overview The Formula Summary End Course 9: Performance Management Introduction Performance Key Performance Indicators Reporting Rewarding Conclusion Course 10: Conflict Management Unit 01: Introduction Unit 02: Understand the Keys to Conflict Unit 03: How Misunderstandings Arise and the Solution Unit 04: Personality Types in Conflict Unit 05: Escalation of Conflict Unit 06: De-escalating Conflict Unit 07: Closing Section Course 11: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Customer Relationship Management (CMR) bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Customer Relationship Management (CMR) is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path After finishing this Customer Relationship Management bundle successfully, you'll be equipped with the essential skills to explore your opportunities in roles such as: CRM Analyst CRM Consultant CRM Developer CRM Executive CRM Manager CRM Specialist And many more! Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Customer Relationship Management (CRM)) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Description Corporate Brand Management Diploma In today's dynamic business landscape, corporate branding isn't merely about a logo or a catchy slogan; it's about crafting a company's very identity, ensuring it resonates with both internal stakeholders and the wider public. The Corporate Brand Management Diploma offers an immersive online learning experience for those who wish to gain profound insights into the multifaceted realm of corporate branding. When we think of corporate brands, we often picture globally renowned entities. But even these giants started with foundational strategies, and their journey towards global recognition is one of meticulous planning, strategy, and relentless execution. This diploma provides aspirants with the essential tools to start on this journey, whether for a budding start-up or an established conglomerate. Beginning with an introduction to corporate branding, students will grasp the nuances that distinguish it from product branding, appreciating the broader implications for a company's long-term strategy. From understanding the basic building blocks of Corporate Brand Management, learners will move onto the intricacies of brand strategy and planning. This section anchors the theoretical knowledge required for structuring a formidable corporate brand. Effective communication stands at the crux of brand success. Hence, the module on communicating the corporate brand offers a step-by-step guide to ensuring a company's message is clear, compelling, and consistent. As the digital realm reshapes our world, digital brand management has become an indispensable component of any brand strategy. Students will be equipped with the tools and techniques to navigate this digital era, ensuring their brands remain contemporary and engaging. Yet, in this ever-evolving business environment, even established brands need to reinvent themselves. The Corporate Brand Management Diploma touches upon the sensitive topic of corporate rebranding, imparting the necessary skills to transition seamlessly, keeping core values intact while ensuring relevance in new markets or changing conditions. Brands don't operate in isolation. Their performance and resonance with their audience are pivotal. Therefore, the course covers the intricacies of brand performance and measurement, ensuring students understand how to gauge brand health and, if necessary, make adjustments. However, branding isn't restricted to localised strategies. As we transition to a global village, the significance of global corporate brand management intensifies. This diploma will unravel the complexities of managing a brand on a global scale, ensuring cultural sensitivities, regional nuances, and international standards are all in harmony. In recent times, consumers have become increasingly conscious of the brands they align with, not just in terms of quality or appeal but in terms of ethics and values. The course recognises this paradigm shift and introduces learners to the world of corporate social responsibility and brand management. How can a brand be a force for good? How can it ensure ethical considerations without compromising on profitability? Lastly, in a forward-looking approach, the course explores the future of corporate brand management. What lies ahead in this domain? What are the emerging trends that aspirants should be wary of, and how can they be best prepared to tackle new challenges? To conclude, the Corporate Brand Management Diploma is not just another course. It is an online journey, meticulously designed for those who truly believe in the power of branding, offering a comprehensive understanding, from basic tenets to futuristic insights. Enrol today and embark on a journey to master the art and science of corporate brand management. What you will learn 1:Introduction to Corporate Branding 2:The Building Blocks of Corporate Brand Management 3:Brand Strategy and Planning 4:Communicating the Corporate Brand 5:Digital Brand Management 6:Corporate Rebranding 7:Brand Performance and Measurement 8:Global Corporate Brand Management 9:Corporate Social Responsibility and Brand Management 10:The Future of Corporate Brand Management Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Our Time Management course comprises a series of easy-to-digest, in-depth modules designed to provide you with a detailed, expert level of information. Thecourse is designed to provide learners with transferable skills that are required in any workplace. It covers fundamental approaches and tactics for successfully scheduling time, increasing productivity, and lowering work-related stress. If you want to start a career as a manager or improve your knowledge and abilities in time management but do not know where to start. In that case, this course will provide you with the necessary knowledge and skills to take your professionalism to the next level. Enrol in our Time Management course today to pursue your dreams and gain the experience, skills, and knowledge required to advance your career development. This can help you equip yourself with the skills you will need to land your dream job. Learning Outcomes After completing the course, you will be able to: Increase workplace productivity by implementing key time management techniques. Prioritise workload and plan your time effectively. Respect other people's time and keep your team and boss focus. Manage meetings more effectively and complete important tasks on time. Improve work performance by setting smart daily goals and planning each working day. Live a value centred life. Why Choose Time Management Course from Us Self-paced course, access available from anywhere. This Course Easy to understand, high-quality study materials. This Course developed by industry experts. This Course MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. Other courses are included with Time Management Course Course 01: Time Management Course 02: Dealing With Difficult People Course 03: Level 4 Copywriting ***Others Included Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum Module 1: Basics of Time Management What is Time Management? Importance of Time Management What are Time Management Skills? How to Improve Time Management Skills? Implications of Poor Time Management Module 2: Prioritize Your Time Managing Time & Goals Prioritizing Making Lists Managing Your Lists & Priorities Getting It Done Module 3: Organize Your Time Scheduling Project Schedules Module 4: Using Your Time Efficiently Managing Distractions Maintaining A Healthy Rhythm Module 5: Time Management in the Workplace Respecting Other People's Time Keeping Your Team Focused Keeping Your Boss Focused Committing to Personal Change Module 6: Time Management for Students Principles of Time Management for Students Module 7: Time Management Software The Future is Here Project Management Software Information Capture, Sharing, and Development Software Collaboration Software Personal Organization Software and To-Do List Managers Module 8: Create a Value-Based Time Management Plan Does the Way You Spend Your Time Truly Reflect Your Values? Are You Mistaken About Your Priorities? Why Aren't You Spending Time on the Important Stuff? Live a Value-Centered Life -------------- Assessment Method After completing each module of the Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Office Managers Teaching Professionals Personal Assistants & Secretaries HR Professionals Administrative Assistants Requirements There are no specific requirements for this Time Management course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Certificates Certificate of completion Digital certificate - Included

Excel in Hybrid Team Management with our course tailored for today's workplace. Gain essential skills to lead hybrid teams effectively, from initiation to evaluation, ensuring high performance.

***24 Hour Limited Time Flash Sale*** Level 4 Diploma in Business and Administrative Management Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Are you a professional feeling stuck in your career, struggling to keep up with the ever-changing demands of the industry? Or perhaps you're a beginner, unsure of where to start or how to break into your desired field. Whichever stage you're in, our exclusive Level 4 Diploma in Business and Administrative Management Bundle provides unique insights and tools that can help you achieve your goals. Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our Level 4 Diploma in Business and Administrative Management bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. Whether you're looking to advance in your current role or embark on a new career journey, this bundle has everything you need to take your professional life to the next level. But that's not all. When you enrol in Level 4 Diploma in Business and Administrative Management Online Training, you'll receive 25 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free. Courses Are Included In this Level 4 Diploma in Business and Administrative Management Career Bundle: Course 01: Level 4 Diploma in Business and Administrative Management Course 02: Level 5 Diploma in Business Management Course 03: Business Plan for Entrepreneurs Course 04: Agile Project Management Course 05: Workplace Performance Management Course 06: Diploma in Operations Management Course 07: Research Methods in Business Course 08: Strategic Business Management Course 09: Change Management Course 10: Diploma in Business Proposal Writing Course 11: Business Improvement Course 12: International Business Principles Course 13: Level 3 Diploma in Business Etiquette Course 14: Product Management Course 15: Financial Analysis Course Course 16: Capital Budgeting & Investment Decision Rules Course 17: Managerial Accounting Training Course 18: Certificate in Purchasing and Procurement Course 19: Negotiation Skills Certificate Course 20: Retail Management Skills Course 21: Customer Service Training Course 22: Visual Merchandising Diploma Course 23: Strategic Marketing & Planning Course 24: Compliance Officer Training Level 3 Course 25: Workplace Confidentiality With a Level 4 Diploma in Business and Administrative Management, you'll embark on an immersive learning experience that combines interactive lessons with voice-over audio, ensuring that you can learn from anywhere in the world, at your own pace. And with 24/7 tutor support, you'll never feel alone in your journey, whether you're a seasoned professional or a beginner. Don't let this opportunity pass you by. Enrol in the Level 4 Diploma in Business and Administrative Management today and take the first step towards achieving your goals and dreams. Why buy this Level 4 Diploma in Business and Administrative Management? Free CPD Accredited Certificate upon completion of Level 4 Diploma in Business and Administrative Management Get a free student ID card with Level 4 Diploma in Business and Administrative Management Lifetime access to the Level 4 Diploma in Business and Administrative Management course materials Get instant access to this Level 4 Diploma in Business and Administrative Management course Learn Level 4 Diploma in Business and Administrative Management from anywhere in the world 24/7 tutor support with the Level 4 Diploma in Business and Administrative Management course. Start your learning journey straightaway with our Level 4 Diploma in Business and Administrative Management Training! Level 4 Diploma in Business and Administrative Management premium bundle consists of 25 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of the Level 4 Diploma in Business and Administrative Management is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification You have to complete the assignment given at the end of the course. After passing the Level 4 Diploma in Business and Administrative Management exam You will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards completely free. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is ideal for: Students seeking mastery in this field Professionals seeking to enhance their skills Anyone who is passionate about this topic Requirements This Level 4 Diploma in Business and Administrative Management doesn't require prior experience and is suitable for diverse learners. Career path This Level 4 Diploma in Business and Administrative Management bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates CPD Accredited Digital certificate Digital certificate - Included CPD Accredited Hard copy certificate Hard copy certificate - Included If you are an international student, then you have to pay an additional 10 GBP for each certificate as an international delivery charge.

Level 7 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 180 CPD Points | Lifetime Access

Are you are interested in sustainable energy technology? Then this EPC Essentials: Energy Management Diploma is ideal for you! This EPC Essentials: Energy Management Diploma course is intended to enhance your knowledge to make the world a better place by producing energy from sustainable resources. Besides, you'll understand various alternative energy resources. You'll be provided with a strong base and information on different types of sustainable energies that can be practised for the betterment of the environment. Along with this EPC Essentials: Energy Management Diploma, you will get 10 additional Career development courses, an original hardcopy certificate, a transcript and a student ID card which will allow you to get discounts on things like music, food, travel and clothes etc. What other courses are included with this EPC Essentials: Energy Management Diploma? Course 01: Energy Consultant & Sustainable Energy Course 02: PAT Level 4 Course 03: Environmental Health Course 04: Electrical 3 Phase Power Transformers Fundamentals Course 05: Electrical Power System and High Voltage Engineering Course 06: MATLAB Simulink for Electrical Power Engineering Course 07: Digital Electric Circuits & Intelligent Electrical Devices Course 08: Handyperson Course 09: PUWER Course 10: Manual Handling Level 2 Course 11: Ladder Safety Key features of this EPC Essentials: Energy Management course: This EPC Essentials: Energy Management is CPD QS Accredited Learn from anywhere in the world Entirely online Environmental Health Training Lifetime access So, Enrol now in thisEPC Essentials: Energy Management Training to advance your career! Curriculum ***Course 01: Energy Consultant & Sustainable Energy*** Module 01: An Introduction to Sustainable Energy Module 02: Solar Energy: Thermal Module 03: Solar Energy: Photovoltaics Module 04: Wind Energy Module 05: Bioenergy Module 06: Geothermal Energy Module 07: Tidal Energy Module 08: Environmental Impacts: A Global and Regional Assessment Module 09: Renewable Energy and Sustainable Development Module 10: The Future of Renewable Energy in the UK into the 2020s and Beyond =========>>>>> And 10 More Courses <<<<<========= How will I get my EPC Essentials: Energy Management Diploma Certificate? After successfully completing the EPC Essentials: Energy Management Diploma course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous qualifications required for enrolment on this EPC Essentials: Energy Management Diploma. It is available to all students, of all academic backgrounds. Requirements Our EPC Essentials: Energy Management Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. Career path Having these EPC Essentials: Energy Management Diploma CPD certificate will increase the value in your CV and open you up to multiple sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Energy Consultant & Sustainable Energy) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Better Business Cases™ Foundation: In-House Training: In-House Training Better Business Cases™ is based on the Five Case Model - which is the UK government's best practice approach to structuring spending proposals and making effective business decisions. Using this best practice approach will allow organizations to reduce unnecessary spending and improve the decision-making process which gives you a greater chance of securing necessary funding and support for initiatives. The goal of the foundation course is to enable participants to work effectively with a team to develop a strong business case in their work environment. What You Will Learn At the end of this program, you will be able to: Describe the philosophy and the underlying rationale of the Five Case Model Identify different types of business case, their purpose, who is responsible for them Recognize when the different types are required in the development of a spending proposal Develop the business case in relation to other recognized and recommended best practices for programme and project management Overview of the Five Case Model Five key components of a business case and the order in which they are presented Three key stages in the development of a spending proposal Definition of a programme / project and the key differences between programmes and projects Purpose of a Business Justification Case (BJC) and in what circumstances it should be considered Purpose of a Strategic Outline Case (SOC) Purpose of an Outline Business Case (OBC) Purpose of a Full Business Case (FBC) Relationship between policies, strategies, programmes, and projects and their deliverables Developing the Strategic Case Purpose and core content of a Strategic Case Purpose of SMART robust spending objectives and the key objectives for spend: economy, efficiency, effectiveness, re-procurement, and statutory or regulatory compliance Four main categories of benefits criteria and the parties involved in their development Three key categories of risk Purpose of identifying constraints and dependencies Difference between direct and indirect benefits Developing the Economic Case Purpose and core content of an Economic Case Purpose of critical success factors and the key critical success factors based upon the Five Case Model Purpose of the long list options and how to generate options and undertake SWOT analysis Minimum of four short-list options, how they are derived, and what they should include (Reference Project / Public Sector Comparator [PSC]) Difference between the preferred way forward and the preferred option Purpose, objectives, key participants, and outputs of Workshop Stage 2 - identifying and assessing the options Rules that should be followed for the treatment of costs and benefits Key differences between economic appraisals and financial appraisals Factors considered when selecting the preferred option Developing the Commercial Case Purpose and core content of a Commercial Case Guiding principles when apportioning risk between the contractual parties Purpose of payment mechanisms Purpose of Step 9 in the development framework: Contracting for the deal Developing the Financial Case Purpose and core content of a Financial Case The financial statements required for all projects The possible impacts to consider Developing the Management Case Purpose and core content of a Management Case Purpose of a programme / project management strategy, framework, and plan Purpose of a change management strategy, framework, and plan Purpose of a benefits realization strategy, framework, and register / plan Purpose of a risk management strategy, framework and register / plan Purpose of a post programme / project evaluation strategy, framework, and plan