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Take your career to new heights with our Diploma in Facilities Management. Gain in-depth knowledge of facility life cycles, operations, maintenance, and more. Perfect for beginners and professionals alike. Enrol now and unlock your potential in facilities management!

Buckle up and prepare for takeoff on an exhilarating journey into the dynamic world of Airport Management. Imagine yourself at the helm of bustling terminals, orchestrating seamless operations, and ensuring the smooth flow of passengers and cargo. Welcome aboard our Level 3 Certificate course, where every module propels you closer to mastering the art of managing one of the busiest hubs of modern civilization. Step into the cockpit of knowledge as you navigate through the intricacies of Airport Management. From mastering the nuances of customer service to overseeing passenger terminal operations, each module of this Level 3 Certificate in Airport Management is a beacon guiding you towards excellence in airport administration. Explore the inner workings of airport components, decipher the secrets of airline scheduling, and delve into the complexities of cargo and security management with our Level 3 Certificate in Airport Management. With a focus on sustainability, innovation, and growth, this Level 3 Certificate in Airport Management course equips you with the tools and insights needed to soar to new heights in the aviation industry. Prepare to embark on a thrilling adventure where every challenge is an opportunity to shine. Join us on this voyage of discovery with our Level 3 Certificate in Airport Management, and let your passion for aviation propel you towards a rewarding career in Airport Management. Learning Outcomes: Gain a comprehensive understanding of Airport Management principles and practices. Develop proficiency in providing exceptional customer service within airport environments. Master the intricacies of passenger terminal and cargo management. Acquire knowledge of aviation noise control and weather management techniques. Explore strategies for sustainable airport operations and security management. Foster innovation and drive growth in airport management practices. Level 3 Certificate in Airport Management Module 01: Introduction to Airport Management Module 02: Airport Customer Service Module 03: Passenger Terminal Management Module 04: Airport Components Module 05: Airport Peaks and Airline Scheduling Module 06: Cargo Management Module 07: Aviation Noise Control Module 08: Weather Control Module 09: Sustainable Airport Management Module 10: Security Management Module 11: Innovation and Growth Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the Level 3 Certificate in Airport Management course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this Level 3 Certificate in Airport Management course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the Level 3 Certificate in Airport Management course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Level 3 Certificate in Airport Management Who is this course for: Aspiring Airport Managers Aviation Enthusiasts Travel Industry Professionals Logistics and Supply Chain Managers Business Administration Graduates Requirements Level 3 Certificate in Airport Management To enrol in this Level 3 Certificate in Airport Management course, all you need is a basic understanding of the English Language and an internet connection. Career path Level 3 Certificate in Airport Management Career Paths: Airport Manager: £30,000 - £60,000 Airline Operations Supervisor: £25,000 - £45,000 Cargo Operations Manager: £35,000 - £55,000 Security Operations Coordinator: £25,000 - £45,000 Terminal Services Director: £40,000 - £70,000 Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

🏗️ Site Management Training Course Overview: Shaping Success in Construction Leadership Ready to take charge of construction projects and lead with excellence? Our 'Site Management Training Course' is tailored for individuals aspiring to become proficient site managers. From ensuring safety on site to managing resources and ensuring top-notch quality, this course equips you with the skills needed to navigate the dynamic world of construction leadership. 🌐 Module 1: Introduction to Site Management Embark on your journey with a comprehensive introduction to the principles and responsibilities of site management. Understand the critical role a site manager plays in construction projects, from project initiation to completion. Lay the groundwork for becoming a successful leader in the construction industry. ️ Module 2: Health and Safety on Site Prioritize the well-being of your team with a deep dive into health and safety protocols on construction sites. Learn to identify and mitigate risks, implement safety measures, and create a secure working environment. Ensure compliance with industry standards and regulations to protect both workers and the project. 📅 Module 3: Planning and Scheduling Master the art of strategic planning and scheduling for construction projects. Explore techniques for creating realistic project timelines, allocating resources efficiently, and maintaining project progress. Learn to overcome challenges and optimize schedules to ensure timely project delivery. 🛠️ Module 4: Resource Management Effectively manage resources to optimize project outcomes. Learn to allocate manpower, materials, and equipment efficiently. Explore strategies for cost control, procurement, and logistics management to ensure that resources are utilized effectively throughout the construction process. 🌟 Module 5: Quality Management Elevate the standards of your construction projects with a focus on quality management. Understand the principles of quality assurance and control. Explore techniques for monitoring and evaluating construction processes to ensure adherence to specifications and standards, resulting in superior project outcomes. 🏗️ Why Choose Our Site Management Training Course? Practical Learning: Hands-on exercises and real-world case studies for practical skill development. Expert Guidance: Learn from seasoned site managers with extensive experience in construction leadership. Interactive Learning: Engage in activities designed to enhance your site management skills dynamically. Career Advancement: Open doors to diverse opportunities in construction project management. 🚧 Enroll Now and Lead the Future of Construction Projects! Don't miss the opportunity to become a skilled and effective site manager. Our Site Management Training Course is your gateway to mastering the skills and techniques needed to excel in construction leadership. Enroll now and shape the success of your construction projects with confidence! Course Curriculum Module 1_ Introduction to Site Management. Introduction to Site Management. 00:00 Module 2_ Health and Safety on Site. Health and Safety on Site. 00:00 Module 3_ Planning and Scheduling. Planning and Scheduling. 00:00 Module 4_ Resource Management. Resource Management. 00:00 Module 5_ Quality Management. Quality Management. 00:00

Boost Your Career By Enrolling In This Project Management & Leadership Bundle To Overcome Your Challenges! 5 in 1 Project Management & Leadership Bundle Improve your knowledge and enhance your skills to succeed with this Project Management & Leadership bundle. This Project Management & Leadership bundle is designed to build your competent skill set and enable the best possible outcome for your future. Our bundle is ideal for those who aim to be the best in their fields and are always looking to grow. This Project Management & Leadership Bundle Contains 5 of Our Premium Courses for One Discounted Price: Course 01: Project Management Course 02: Leadership & Management Course 03: Project Planning & Development Course 04: Smart Goal Setting Course 05: Workplace Productivity Course All the courses under this Project Management & Leadership bundle are split into a number of expertly created modules to provide you with an in-depth and comprehensive learning experience. Upon successful completion of the Project Management & Leadership bundle, an instant e-certificate will be exhibited in your profile that you can order as proof of your new skills and knowledge. Stand out from the crowd and get trained for the job you want. With this comprehensive Project Management & Leadership bundle, you can achieve your dreams and train for your ideal career. This Project Management & Leadership bundle covers essential aspects in order to progress in your chosen career. Why Prefer Us for Project Management & Leadership? All-in-one package of 5 premium courses' Project Management & Leadership bundle Earn a certificate accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Globally Accepted Standard Lesson Planning Free Assessments with this Project Management & Leadership Bundle 24/7 Tutor Support available with this Project Management & Leadership Bundle Start your learning journey straightaway! This Project Management & Leadership's curriculum has been designed by Project Management & Leadership experts with years of Project Management & Leadership experience behind them. The Project Management & Leadership course is extremely dynamic and well-paced to help you understand Project Management & Leadership with ease. You'll discover how to master the Project Management & Leadership skill while exploring relevant and essential topics. Assessment Process Once you have completed all the courses in the Project Management & Leadership bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Project Management & Leadership bundle is suitable for everyone. Requirements You will not need any prior background or expertise. Career path This Project Management & Leadership bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates Digital certificate Digital certificate - £10 Hard copy certificate Hard copy certificate - £29 You can order your hard copy certificates at the cost of £29 (for each course).

PgMP® Exam Prep: On-Demand This course is designed and developed by PgMP® certified consultants and instructors. Its aim is to prepare professionals who are familiar with the principles of program management for the Program Management Professional (PgMP)® Examination. The course is based on PMI's The Standard for Program Management, A Guide to the Project Management Body of Knowledge (PMBOK® Guide), and PMI's Program Management Professional (PgMP)® Examination Content Outline (current versions). Through this learning experience, you will explore: Program management from a PMI standard perspective, including the interdependencies between the five performance domains, the three program phases, and the ten supporting activities in this new and improved program management standard The difference between the five performance domains in the new program management standard and the five practice domains in the examination content outline The role and competencies of the program manager The difference between project managers and program managers - and their relationship in a program environment The difference between program managers and portfolio managers - and their relationship in a program environment How program managers align and manage benefits The best ways to engage and involve program stakeholder groups How to establish governance across the program life cycle What You Will Learn At the end of this course, you will be able to: Differentiate between the practice domains in the PMI PgMP® Examination Content Outline and the performance domains in The Standard for Program Management - Fourth Edition Name and describe the three phases in the program management life-cycle phases Describe the mapping of the life-cycle phases with the supporting program activities Identify the key outputs of the supporting program activities Articulate the interrelationships between the program management supporting processes and the mapping of processes to Knowledge Areas and Process Groups in the PMBOK® Guide - Sixth Edition Apply program management knowledge to answer foundation and scenario-based questions Summarize the process and eligibility criteria for earning the PgMP® credential Getting Started Introductions Course structure Course goals and objectives Foundation Concepts Programs, projects, and portfolio definitions differences, and how they relate The definition of a component and how it relates to a program Representative program management life cycle Role of the program manager and the program office The difference between the program management practice and performance domains Program Register and Knowledge Asset Management Program registers, and how they are used to manage knowledge assets Knowledge asset management, beginning with the data, information, knowledge, and wisdom (DIKW) Model Knowledge assets and relationship to the performance domains The program manager as a knowledge asset manager Types of Programs Perspectives on programs to establish the 'right' perspective Categories of programs based on the program standard Scenario-based questions Program and Organization Strategy Alignment An overview of the Program Strategy Alignment performance domain Exploration of the elements of strategic alignment, i.e., the business case, program charter, and program roadmap Exploration of organization maturity and strategic alignment Scenario-based questions that reference both the Program Strategy Alignment performance domain and the Strategic Program Management practice domain Program Benefits An overview of the Program Benefits Management performance domain Exploration of each benefits management interaction with the representative program management life cycle: Benefits IdentificationBenefits Analysis and PlanningBenefits DeliveryBenefits TransitionBenefits SustainmentScenario-based questions that reference both the Program BenefitsManagement performance domain and the Benefits Management practice domain Program Stakeholder Engagement An overview of the Program Stakeholder Engagement performance domain Exploration of each stakeholder engagement performance domain activity: Program Stakeholder IdentificationProgram Stakeholder AnalysisProgram Stakeholder Engagement PlanningProgram Stakeholder EngagementProgram Stakeholder CommunicationsScenario-based questions that reference both the Program StakeholderEngagement performance domain and the Stakeholder Management practice domain Program Governance An overview of the Program Governance performance domain Exploration of each program governance performance domain activity: Program governance practicesProgram governance roles and responsibilitiesProgram governance design and implementationGovernance relationship within programsScenario-based questions that reference both the Program Governance performance domain and the Governance practice domain Program Life Cycle Management An overview of the Program Life Cycle Management performance domain Exploration of the three phases in the representative program life cycle: Program DefinitionProgram DeliveryProgram ClosureExploration of the interaction between program activities and integration managementScenario-based questions that reference both the Program Life CycleManagement performance domain and the Program Life Cycle practice domain Program Management Supporting Activities - Part 1 An overview of the program management supporting activities Exploration of 5 of 10 supporting activities: Program change managementProgram communications managementProgram financial managementProgram information managementProgram procurement managementScenario-based question(s) presented after each supporting activity Program Management Supporting Activities - Part 2 Exploration of the remaining 6 of 10 supporting activities: Program quality managementProgram resource managementProgram risk managementProgram schedule managementProgram scope managementScenario-based question(s) presented after each supporting activity Program Management Professional (PgMP®) Examination Application process and timeline General and special eligibility criteria International Institute's Online Learning Tool - access to sample examination questions Program Management Professional (PgMP®) Examination breakdown of domains and subdomains Terms and conditions of the exam PgMP® Professional Code of Conduct

Duration 3 Days 18 CPD hours This course is intended for Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management. The ITIL 4 DPI Qualification would most likely suit the following delegates: Individuals continuing of their journey in service management ITSM managers and aspiring ITSM managers Managers of all levels involved in shaping direction and strategy or developing a continually improving team Existing ITIL qualification holders wishing to develop their knowledge The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs. Overview The purpose of the ITIL 4 Direct Plan and Improve Qualification is: To provide the candidate with the practical skills necessary to create a ?learning and improving? IT organization, with a strong and effective strategic direction To provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility The objectives of this course are to: Understand the Key Concepts of Direct, Plan & Improve Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context Understand the role of GRC (Governance, Risk & Compliance) and know how to integrate the principles and methods into the service value system Understand and know how to use the key principles and methods of continual improvement for all types of improvements Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement Understand and know how to direct, plan and improve value streams and practices This unique and central course covers requirements in both the ITIL Managing Professional and ITIL Strategic Leader designations. As such, this course is a must-have in any ITIL 4 professional development plan. You will gain the practical skills needed to establish a ?learning and improving? IT organization that possess a strong and targeted strategic direction. This class includes an exam voucher. Prerequisites ITIL© 4 Foundation 1 - KEY CONCEPTS OF DIRECT, PLAN AND IMPROVE Knowing key terms Differentiating between principle concepts Defining the relationship of Values, Outcomes, Costs and Risks 2 - SCOPING WHAT IS TO BE DIRECTED Cascading goals and requirements Deciphering effective policies, controls and guidelines Placing decision-making authority at the correct level 3 - THE ROLE OF GRC IN THE SERVICE VALUE SYSTEM The role of risk management How governance impacts DPI Ensuring that controls are sufficient but not excessive 4 - PRINCIPLES AND METHODS FOR CONTINUAL IMPROVEMENT Leverage the ITIL CI model Identify assessment objectives and outputs Select the appropriate assessment method Prioritize desired outcomes Build, justify and advocate your business case Conduct improvement reviews and lessons learned sessions Embed CI at all levels of the service value stream 5 - APPLYING COMMUNICATION AND ORGANIZATIONAL CHANGE MANAGEMENT The nature and benefits of OCM Manage, communicate effectively, and influence stakeholders Establish valuable interfaces across the value chain 6 - EFFECTIVE MEASURING AND REPORTING Defining indicators and metrics to support objectives 7 - DIRECT, PLAN AND IMPROVE VALUE STREAMS Recognizing the differences between value streams and practices Choosing the right methods and techniques to direct, plan and improve value streams Additional course details:Notes New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4 Nexus Humans ITIL 4 Strategist Direct Plan and Improve (DPI) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ITIL 4 Strategist Direct Plan and Improve (DPI) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

About this Training Course One of the main challenges for today's managers is effectively leading and successfully communicating vision that inspires employees to perform. Good leadership engages people and employees who feel both engaged and enabled contribute to higher levels of growth and productivity. They will remain longer with the organisation, perform better and ultimately deliver better service to your customers. This popular 3 full-day course will equip you with key skills that you can utilise to maximise your staff's performance in line with the company's objectives. This interactive course will also empower you with strategic approaches to overcome the people challenges that you may encounter while enabling you to optimise your business strategies successfully. An ILM Recognised programme. Training Objectives What are the benefits that you will gain from attending this course? * Enhance your personal effectiveness and decision-making * Learn how to boost your influencing capability * Inspire enthusiasm, motivation and commitment * Communicate effectively across a multi-cultural team * Nurture your relationships and strengthen your team * Develop an empowering partnership team culture Target Audience Who should attend this course? Anyone involved in leading a business unit or a project team can attend. It covers relationships with host governments, contractors, suppliers and local communities which constitute critical alliances for the development of a project. This course is essential for team leaders, supervisors or managers from the following functions: Project management engineers from various technical disciplines Ad-hoc or special project team leaders in legal, technical & financial disciplines Country managers or business development officers of contractors JV management executives or officers Government officials or industry liaison officers Procurement or contracts executives or officers   Trainer Your course leader is the author of Spirit IntelligenceTM and specialises in executive leadership facilitation and management development. He gained a first class honours degree in chemical engineering from Edinburgh University in Scotland and has undertaken postgraduate studies in psychology at Macquarie University in Sydney, Australia. Your course leader's corporate career spanned 14 years in Oil and Gas with BP, Amoco and AGL. Since 1993, he has worked across five continents with more than 170 clients including Rothschild, QBE, AT&T, Intel, Towers Perrin, Thomas Cook, Fujitsu, Nortel, Frank Russell, Electrolux, Arab Bank, Cable and Wireless, GSK, Merck, Sharpe and Dome, World Vision, Ericsson, IBM, Placer Dome Gold, Jim Beam, Ernst & Young and Commonwealth Bank of Australia. He focuses on what he calls tapping The Hidden Advantage to unleash the power of the whole person - the power of the body and mind, the passion of the emotions and the enthusiasm, motivation, commitment, initiative, creativity, resilience and persistence of the spirit in business. He is very experienced internationally in both skills enhancement and the strategic facilitation of tough and intractable client challenges. His approach is pragmatic. He provides his clients with a powerful range of practical tools and approaches to enable management to tap The Hidden Advantage latent in their staff and achieve optimum performance and results. A powerful and compelling speaker, he combines humour, energy and passion. He draws on a wealth of personal experience and thorough research. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

This course teaches intermediate-level skills in Primavera Project Manager P6 PPM professional client. Explore user and admin preferences, create roles and resources, assign expenses, and resource optimization. Discover methods to resolve conflicts and update schedules. Improve your project management skills with the latest techniques and workshops.

***24 Hour Limited Time Flash Sale*** Level 4 Diploma in Business and Administrative Management Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Are you a professional feeling stuck in your career, struggling to keep up with the ever-changing demands of the industry? Or perhaps you're a beginner, unsure of where to start or how to break into your desired field. Whichever stage you're in, our exclusive Level 4 Diploma in Business and Administrative Management Bundle provides unique insights and tools that can help you achieve your goals. Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our Level 4 Diploma in Business and Administrative Management bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. Whether you're looking to advance in your current role or embark on a new career journey, this bundle has everything you need to take your professional life to the next level. But that's not all. When you enrol in Level 4 Diploma in Business and Administrative Management Online Training, you'll receive 25 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free. Courses Are Included In this Level 4 Diploma in Business and Administrative Management Career Bundle: Course 01: Level 4 Diploma in Business and Administrative Management Course 02: Level 5 Diploma in Business Management Course 03: Business Plan for Entrepreneurs Course 04: Agile Project Management Course 05: Workplace Performance Management Course 06: Diploma in Operations Management Course 07: Research Methods in Business Course 08: Strategic Business Management Course 09: Change Management Course 10: Diploma in Business Proposal Writing Course 11: Business Improvement Course 12: International Business Principles Course 13: Level 3 Diploma in Business Etiquette Course 14: Product Management Course 15: Financial Analysis Course Course 16: Capital Budgeting & Investment Decision Rules Course 17: Managerial Accounting Training Course 18: Certificate in Purchasing and Procurement Course 19: Negotiation Skills Certificate Course 20: Retail Management Skills Course 21: Customer Service Training Course 22: Visual Merchandising Diploma Course 23: Strategic Marketing & Planning Course 24: Compliance Officer Training Level 3 Course 25: Workplace Confidentiality With a Level 4 Diploma in Business and Administrative Management, you'll embark on an immersive learning experience that combines interactive lessons with voice-over audio, ensuring that you can learn from anywhere in the world, at your own pace. And with 24/7 tutor support, you'll never feel alone in your journey, whether you're a seasoned professional or a beginner. Don't let this opportunity pass you by. Enrol in the Level 4 Diploma in Business and Administrative Management today and take the first step towards achieving your goals and dreams. Why buy this Level 4 Diploma in Business and Administrative Management? Free CPD Accredited Certificate upon completion of Level 4 Diploma in Business and Administrative Management Get a free student ID card with Level 4 Diploma in Business and Administrative Management Lifetime access to the Level 4 Diploma in Business and Administrative Management course materials Get instant access to this Level 4 Diploma in Business and Administrative Management course Learn Level 4 Diploma in Business and Administrative Management from anywhere in the world 24/7 tutor support with the Level 4 Diploma in Business and Administrative Management course. Start your learning journey straightaway with our Level 4 Diploma in Business and Administrative Management Training! Level 4 Diploma in Business and Administrative Management premium bundle consists of 25 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of the Level 4 Diploma in Business and Administrative Management is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification You have to complete the assignment given at the end of the course. After passing the Level 4 Diploma in Business and Administrative Management exam You will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards completely free. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is ideal for: Students seeking mastery in this field Professionals seeking to enhance their skills Anyone who is passionate about this topic Requirements This Level 4 Diploma in Business and Administrative Management doesn't require prior experience and is suitable for diverse learners. Career path This Level 4 Diploma in Business and Administrative Management bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates CPD Accredited Digital certificate Digital certificate - Included CPD Accredited Hard copy certificate Hard copy certificate - Included If you are an international student, then you have to pay an additional 10 GBP for each certificate as an international delivery charge.