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25545 Management courses in Syston delivered Online

Site management Training

By Compete High

🏗️ Site Management Training Course Overview: Shaping Success in Construction Leadership Ready to take charge of construction projects and lead with excellence? Our 'Site Management Training Course' is tailored for individuals aspiring to become proficient site managers. From ensuring safety on site to managing resources and ensuring top-notch quality, this course equips you with the skills needed to navigate the dynamic world of construction leadership. 🌐 Module 1: Introduction to Site Management Embark on your journey with a comprehensive introduction to the principles and responsibilities of site management. Understand the critical role a site manager plays in construction projects, from project initiation to completion. Lay the groundwork for becoming a successful leader in the construction industry. ️ Module 2: Health and Safety on Site Prioritize the well-being of your team with a deep dive into health and safety protocols on construction sites. Learn to identify and mitigate risks, implement safety measures, and create a secure working environment. Ensure compliance with industry standards and regulations to protect both workers and the project. 📅 Module 3: Planning and Scheduling Master the art of strategic planning and scheduling for construction projects. Explore techniques for creating realistic project timelines, allocating resources efficiently, and maintaining project progress. Learn to overcome challenges and optimize schedules to ensure timely project delivery. 🛠️ Module 4: Resource Management Effectively manage resources to optimize project outcomes. Learn to allocate manpower, materials, and equipment efficiently. Explore strategies for cost control, procurement, and logistics management to ensure that resources are utilized effectively throughout the construction process. 🌟 Module 5: Quality Management Elevate the standards of your construction projects with a focus on quality management. Understand the principles of quality assurance and control. Explore techniques for monitoring and evaluating construction processes to ensure adherence to specifications and standards, resulting in superior project outcomes. 🏗️ Why Choose Our Site Management Training Course? Practical Learning: Hands-on exercises and real-world case studies for practical skill development. Expert Guidance: Learn from seasoned site managers with extensive experience in construction leadership. Interactive Learning: Engage in activities designed to enhance your site management skills dynamically. Career Advancement: Open doors to diverse opportunities in construction project management. 🚧 Enroll Now and Lead the Future of Construction Projects! Don't miss the opportunity to become a skilled and effective site manager. Our Site Management Training Course is your gateway to mastering the skills and techniques needed to excel in construction leadership. Enroll now and shape the success of your construction projects with confidence! Course Curriculum Module 1_ Introduction to Site Management. Introduction to Site Management. 00:00 Module 2_ Health and Safety on Site. Health and Safety on Site. 00:00 Module 3_ Planning and Scheduling. Planning and Scheduling. 00:00 Module 4_ Resource Management. Resource Management. 00:00 Module 5_ Quality Management. Quality Management. 00:00

Site management Training
Delivered Online On Demand5 hours
£25

Construction Site Management

4.7(160)

By Janets

The Construction Site Management Course is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification. This Construction Site Management Course consists of several modules that take around 5 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Course Content Module 01: Introduction to Construction Management Introduction to Construction Management 00:17:00 Module 02: Project Life Cycle and Success Project Life Cycle and Success 00:26:00 Module 03: Preliminary Site Investigation & Site Organisation Preliminary Site Investigation & Site Organisation 00:23:00 Module 04: Construction Site Layout Planning and Temporary Facilities Management Construction Site Layout Planning and Temporary Facilities Management 00:20:00 Module 05: Site Management Site Management 00:17:00 Module 06: Planning & Management of Equipment Planning & Management of Equipment 00:30:00 Module 07: Construction Materials Management Construction Materials Management 00:20:00 Module 08: Stock Control Stock Control 00:20:00 Module 09: Quality Assurance and Customer Care Quality Assurance and Customer Care 00:19:00 Module 10: Legal Aspects of Contracting Legal Aspects of Contracting 00:17:00 Module 11: Human Resources Management Human Resources Management 00:20:00 Module 12: Risk and Value Management Risk and Value Management 00:19:00 Module 13: Communications, Information and Documentation of Construction Communications, Information and Documentation of Construction 00:22:00 Module 14: Health and Safety in Construction Management Health and Safety in Construction Management 00:23:00 Mock Exam Mock Exam-Construction Site Management 00:20:00 Final Exam Final Exam-Construction Site Management 00:20:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Construction Site Management
Delivered Online On Demand5 hours 33 minutes
£25

Level 3, 5, 7 Operations Management - Essential Bundle

By Imperial Academy

Level 7 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 180 CPD Points | Lifetime Access

Level 3, 5, 7 Operations Management - Essential Bundle
Delivered Online On Demand
£100

Security Management and Investigation Training - QLS Level 3, 4 & 5

By Imperial Academy

Level 5 QLS Endorsed Course with FREE QLS Certificate | CPD Accredited | 150 CPD Points | Lifetime Access

Security Management and Investigation Training - QLS Level 3, 4 & 5
Delivered Online On Demand
£100

Sports Management Complete Bundle

4.9(27)

By Apex Learning

Give a compliment to your career and take it to the next level. This Sports Management bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Sports Management bundle will help you stay ahead of the pack. Throughout the Sports Management programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Sports Management course, you will get 10 premium Sports Management related courses, an original hardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Sports Management Bundle Consists of the following Premium courses: Course 01: Sports Psychology Course 02: Financial Management Course 03: Basic Business Finance Course 04: Budgeting and Forecasting Course 05: Business Strategy Planning Course 06: Event Planning Course 07: Level 3- Project Management Course 08: People Management Skills Level 3 Course 09: Setting and Achieving Goals Course 10: Sports and Fitness Coaching Course 11: Sports Injuries Course 12: Sports Medicine Fundamentals Course 13: Sports Nutrition Training Level 3 Course 14: Decision Making and Critical Thinking Enrol now in Sports Management to advance your career, and use the premium study materials from Apex Learning. The Sports Management bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Sports Management expertise and essential knowledge, which will assist you in reaching your goal. Course Curriculum: Course 01: Sports Psychology Introduction Mental Toughness Imagery Motivation in sport Goal Setting in Sport Arousal, Stress, and Anxiety Arousal Regulation Concentration Exercise and Psychological Wellbeing Athletic Injuries and Psychology Sports Psychology as a Coach Parents Involvement Psychology at Workplace How to Be a Better Competitor ------------ 13 Sports Management related courses-------- How will I get my Certificate? After successfully completing the Sports Management course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) CPD 145 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Sports Management bundle. Requirements Our Sports Management is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. Career path Professionals tend to pursue their careers in the following Sports Management sectors Sports Agent Athletic Director Sports Psychologist Sports Marketing Manager Sports Event Manager Entry-level positions such as Sports Coaches and Fitness Instructors can expect to earn between £17,000 and £25,000 per year. Sports Managers and Coaches with more experience can earn up to £35,000 per year. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Sports Psychology) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Sports Psychology) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Sports Management Complete Bundle
Delivered Online On Demand
£69

Assessing and Managing Cyber Security Risks for Essential Services Operators

By EnergyEdge - Training for a Sustainable Energy Future

About this Virtual Instructor Led Training (VILT) This 3 half-day Virtual Instructor Led Training (VILT) course will help participants grasp the idea of real-world risk management and how this relates to the cyber world. The VILT course will cover topics surrounding identifying cyber risks and vulnerabilities, guidance on applying administrative actions, and comprehensive solutions to ensure your organization is adequately secure and protected. The VILT course will guide participants on how to conduct a security risk assessment for their organization, and equip them with the skills to develop a risk compliance assessment plan as well as methods to develop risk management strategies which can improve their organization's security posture. The VILT course has at least a 30% hands-on approach through the use of Table Top Exercises. The VILT course will cover the following modules: Introduction to Risk Assessments (RA) Threat Actors and Their Motivations Threat and Risk Assessment Critical Controls Identification Maturity Assessment Treated Cyber Risk Profile Target Cyber Risk Profile and Strategy Target Audience The VILT course is intended for professionals responsible for organizational information and security system and those involved in operating and maintenance of critical information and IT network & sotware systems. Professionals who are designated as the Single Point of Accountability (SPoA) as well as system auditors will find this course useful. Course Level Basic or Foundation Training Methods The VILT course will be delivered online in 3 half-day sessions comprising 4 hours per day, with 2 x 10 minutes break per day, including time for lectures, discussion, quizzes and short classroom exercises. Course Duration: 3 half-day sessions, 4 hours per session (12 hours in total). This VILT course is delivered in partnership with ENGIE Laborelec. Trainer Your expert course leader is a is specialized in cybersecurity risk management. Before joining ENGIE, she worked for The National Cybersecurity Agency of France (ANSSI) based in Paris (France) and for Deloitte Belgium located in Zaventem (Belgium). She has been involved in cybersecurity projects focusing on the principle of protecting critical infrastructures. Her different experiences in Cyber Security, Anti-Money Laundering and Global Trade Compliance (including Export Control and Customs) gave her the opportunity to use methodologies tackling strategic, operational and financial control issues at all levels of an organization: people, business processes, IT applications and infrastructure, legal and regulatory compliance. She was an EBIOS Risk Manager (RM) trainer while she worked for the French government; EBIOS RM is the French method for assessing and treating digital risks. She also had the opportunity to represent France towards European institutions and other relevant stakeholders for topics related to cybersecurity risk management. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations

Assessing and Managing Cyber Security Risks for Essential Services Operators
Delivered in Internationally or OnlineFlexible Dates
£1,324 to £2,499

Manager Management - CPD Accredited

4.9(27)

By Apex Learning

Biggest Sale of Spring : Get Free PDF certificates +Hard Copy certificate worth £130 as a gift Be it solo entrepreneurship or a multibillion corporation, and management skill is an absolute necessity for survival and success. This Manager Management course has everything to equip you with the essential skill. It wouldn't be wrong to say that businesses without management would be like a ship without a rudder. Management entails everything, from planning to controlling to executing. Management not only focuses on achieving materialistic or financial goals but also ensures well being of employees. This Manager Management course consists of 11 best-selling courses: Course 01: Management for Managers Course 02: Managerial Accounting Masterclass Course 03: Level 3- Project Management Course 04: Resourcing and Managing Talent Course Course 05: Employment Law Level 3 Course 06: Contract Manager Diploma Course 07: People Management Skills Level 3 Course 08: Performance Management Course 09: Compliance & Business Risk Management Course 10: Level 2 Microsoft Office Essentials Course 11: Sexual Harassment Awareness Training Learning Outcome of this Manager Management Bundle: Gain knowledge to improve leadership and Manager Management performance Find out how to motivate employees for optimum result Know how to deal with office politics Discover the effective planning tools Adapt the ability to execute different projects successfully Master the art of maintaining and controlling project Get a detailed introduction to resourcing and talent management Grasp the concept of coaching, training and development Acquire knowledge on job analysis and design Familiarise with the legal recruitment process Comprehend the concept of parental right, sick pay & pension scheme Gather knowledge of workplace monitoring & data protection and much more... Sign up now for the Manager Management course and equip yourself with the most demanding skill while making way for a progressing career! Benefits you'll get choosing Apex Learning for this Manager Management: One payment, but lifetime access to Manager Management bundle Full tutor support is available from Monday to Friday Accessible, informative Manager Management modules taught by expert instructors Learn at Manager Management your ease - anytime, from anywhere Study the Manager Management course from your computer, tablet or mobile device CPD accredited Manager Management course - improve the chance of gaining professional skills Curriculum of Manager Management Bundle: Course 1: Management for Managers Understanding Management and Leadership Leadership Theories Improving Management and Leadership Performance High-Performance Teams Motivating Employees Organisational Skills Talent Management Succession Planning Business Process Management Communication Skills Negotiation Techniques Managing Meetings and Giving Feedback Managing Change Time Management Stress Management How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Manager Management Requirements Manager Management Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Manager Management - CPD Accredited
Delivered Online On Demand
£45

Agile Project Management, Lean Six Sigma, Operation Management & Quality Management - 20 Courses Bundle

By NextGen Learning

Get ready for an exceptional online learning experience with the Agile Project Management, Lean Six Sigma, Operation & Quality Management bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. Agile Project Management, Lean Six Sigma, Operation & Quality Management is a dynamic package that blends the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Agile Project Management package has something for everyone. As part of this package, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Agile Project Management bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following CPD Accredited Courses: Course 01: PMI Agile Certified Practitioner (PMI-ACP) Exam Preparation Course Course 02: Agile Scrum Master Certification Course 03: Project Management Course 04: Business Project Manager Training Course 05: Project Management: How to Build a Project Charter Course 06: Diploma in Lean Process and Six Sigma Course 07: Cost Control & Project Scheduling Course 08: Logistic Management Course 09: Operations Management Course 10: Risk Assessment & Management Course 11: Compliance and Risk Management Diploma Course 12: Business Performance Management Course 13: People Management Diploma Course 14: Quality Management Course 15: Change Management Course 16: Time Management Course 17: Microsoft Word Advanced Course 18: Effective Communication Skills Course 19: Career Development Plan Fundamentals Course 20: CV Writing and Job Searching Learning Outcome: Gain comprehensive insights into multiple fields. Foster critical thinking and problem-solving skills across various disciplines. Understand industry trends and best practices through the Agile Project Management Bundle. Develop practical skills applicable to real-world situations. Enhance personal and professional growth with this bundle. Build a strong knowledge base in your chosen course via Agile Project Management. Benefit from the flexibility and convenience of online learning. With this package, validate your learning with a CPD certificate. Each course in this bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with Agile Project Management, Lean Six Sigma, Operation & Quality Management, a rich anthology of 20 diverse courses. Each course in the Agile Project Management bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. This bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, this bundle offers you the flexibility and convenience to learn at your own pace. Make the Agile Project Management package your trusted companion in your lifelong learning journey. CPD 205 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Agile Project Management, Lean Six Sigma, Operation & Quality Management bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Requirements Without any formal requirements, you can delightfully enrol in this Agile Project Management, Lean Six Sigma, Operation & Quality Management bundle. Career path This Agile Project Management, Lean Six Sigma, Operation & Quality Management bundle will help you to pursue a range of career paths, such as: Project Managers Quality Assurance Managers Business Analysts Team Leaders Operations Managers Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - Included You will get a complimentary Hard Copy Certificate.

Agile Project Management, Lean Six Sigma, Operation Management & Quality Management - 20 Courses Bundle
Delivered Online On Demand4 days
£79

Level 4 Diploma in Quality Management - QLS Endorsed

By Kingston Open College

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

Level 4 Diploma in Quality Management - QLS Endorsed
Delivered Online On Demand3 hours
£105

CRM (Customer Relationship Management)

4.9(27)

By Apex Learning

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £180 as a Gift - Enrol Now No matter what industry are you in, customers are the lifeblood of every business! And happy customers mean healthy business. Customer Relationship Management (CRM) helps you gain insight into your customers' behaviour and modify your business operations to ensure that customers are served in the best possible way. Our comprehensive bundle on Customer Relationship Management (CRM)will assist your businesses with strategies, techniques, tools, and technologies used by enterprises for developing, retaining and acquiring customers. Learn Customer Relationship Management (CRM) systems to help your companies stay connected to customers, streamline processes, and improve profitability. So, whether you own a business that requires interaction with customers, an employee who works as customer support or a fresher who wants an in-demand skill set that'll help him/her succeed, this Customer Relationship Management (CRM) bundle is for you. What will you learn from this Customer Relationship Management (CRM) bundle: Become fully aware of CRM, its fundamentals, strategies and the future of CRM Explore KYC, CDD, AML and methods to carry out KYC and AML Gain an acute understanding of communication, its principles and fundamentals Learn about customer service, how to focus on customers and to establish an action plan Get a detailed overview of phone-based customer service and customer service communication strategies Gain knowledge of hospitality management and the process of development and training in the hospitality industry Discover how to work effectively across cultures Unveil the secret tricks of the formula of talking with strangers Fully understand performance management and conflict management Acquire the knowledge, skills and guidelines of stress management Along with this Customer Relationship Management course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. What other courses are included with this Customer Relationship Management? Course 1: Know Your Customer (KYC) Course 2: Effective Communication Skills Course 3: Retail Management - Level 5 Course 4: Phone-Based Customer Service Course 5: Hospitality and Accommodation Management Course 6: Working Effectively Across Cultures Course 7: The Formula to Talk with Strangers Course 8: Performance Management Course 9: Conflict Management Course 10: Stress Management Training How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) Curriculum Course 1: Customer Relationship Management Introduction to Customer Relationship Management Customer Relationship Management Fundamentals CRM Strategies Data Analysis in Customer Relationship Management Customer Relationship Management Databases Deepening Customer Relationship Handling Customer Complaints Future of CRM Course 2: Know Your Customer (KYC) Introduction to KYC Customer Due Diligence AML (Anti-Money Laundering) KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom Regulations to be Complied by Industries Methods for carrying out KYC and AML and the Future of KYC Compliance Course 3: Effective Communication Skills Introduction To Communication - Goals & Benefits Key Principles Of Communication We are Always Communicating Fundamentals Of Communication - Part 1 Fundamentals Of Communication - Part 2 Great Communication Tips - Part 1 Great Communication Tips - Part 2 Self-Talk & Powerful Language Miscommunication Still MORE Great Tips! Part 1 Still MORE Great Tips! Part 2 Still MORE Great Tips! Part 3 Final Thoughts and Suggestions PROMO Communication (BEST) Course 4: Retail Management - Level 5 Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Buying and Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management in Retailing Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07:Importance of Consumer Behaviour Module 08: Taking Trends and Targeting Customers Effectively Module 09: The Importance of Communicating with Customers Module 10: Choosing a Retail Location Module 11: Retail Psychology Module 12: Negotiate the Right Deal with Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills for Leading Your Team Module 15: Selling in Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety for Retail Stores Module 18: Consumer Rights Act Course 5: Phone-Based Customer Service Introduction to Customer Service What's Different about Good Customer Service? Customer Relationship Management Customer Service Communication Strategies Aspects of Phone Etiquette Building Rapport Over the Phone Inbound and Outbound Calls Active Listening and Managing Tough Callers Managing Interoffice Calls and Voicemail Problem Solving over the Phone Intra Organisation Dealings Measuring Customer Service Course 6: Hospitality and Accommodation Management Introduction to Hospitality Management An Overview of Hotel Industry The Process of Selection and Recruitment in Hospitality Industry The Process of Development and Training in Hospitality Industry Management of Front Office Operations Management of Housekeeping, Engineering and Security Operations Management of Food and Beverage Operations Management of Service Quality in Hospitality Industry Marketing in Travel and Tourism Business Accounting in Hospitality Industry Customer Satisfaction E-Hospitality and Technology Course 7: Working Effectively Across Cultures Introduction Cultural identity OBSERVE Learn APPLY More practical TIPS Wrap up Course 8: The Formula to Talk with Strangers Course Overview The Formula Summary End Course 9: Performance Management Introduction Performance Key Performance Indicators Reporting Rewarding Conclusion Course 10: Conflict Management Unit 01: Introduction Unit 02: Understand the Keys to Conflict Unit 03: How Misunderstandings Arise and the Solution Unit 04: Personality Types in Conflict Unit 05: Escalation of Conflict Unit 06: De-escalating Conflict Unit 07: Closing Section Course 11: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Customer Relationship Management (CMR) bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Customer Relationship Management (CMR) is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path After finishing this Customer Relationship Management bundle successfully, you'll be equipped with the essential skills to explore your opportunities in roles such as: CRM Analyst CRM Consultant CRM Developer CRM Executive CRM Manager CRM Specialist And many more! Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Customer Relationship Management (CRM)) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

CRM (Customer Relationship Management)
Delivered Online On Demand
£53