25623 Management courses in Shepshed delivered Online

Layoffs, reduction, downsizing, rightsizing, staff cuts, managing redundancy, any way you say it, the reality is a complex process that impacts a lot of individuals and organizations worldwide. Through application exercises and a rich multimedia process, this course will increase your understanding of how to make this potentially traumatic experience as successful and positive as possible for everyone involved.

*** A Better Pathway for Rapid Growth! Limited Time Opportunity; Hurry Up! *** Ignite your dynamic career and strengthen your deep insight knowledge by signing up for PDA Awareness and Support. This PDA Awareness and Support is the ideal approach for you to obtain a thorough understanding and knowledge of the subject. We are concerned about the progression of your career. Therefore, after conducting extensive studies and consulting with experienced personnel, we formulated this outstanding course to improve your pertinent skills. In this easy-to-digest PDA Awareness and Support course, you will get exclusive training, which will enable you to stand out in this competitive market. However, this course covers all of the recent materials in order to keep you up to date with the job market and make you a good fit for your career. This top-notch course curriculum comprises basic to advanced levels of modules that will increase your skillsets. After completing this PDA Awareness and Support Programme, you will attain the productivity to succeed in your organisation. So, if you are eager to see yourself in a gratifying PDA Awareness and Support career, then enrol in our PDA Awareness and Support course today! What will make you stand out? On completion of this online course, you will gain: CPD Certified Course After successfully completing the PDA Awareness and Support Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of PDA Awareness and Support learning materials. The PDA Awareness and Support course online test with immediate results Enroling in the PDA Awareness and Support Course has no additional costs. You can study and complete this course at your own pace. Study for the PDA Awareness and Support course using any internet-connected device, such as a computer, tablet, or mobile device. The substantial PDA Awareness and Support is designed to help you demonstrate the preliminary to in-depth level of learning regarding this topic. Moreover, you will be provided with the most knowledgeable and informative modules for your lifetime by enroling in this PDA Awareness and Support just once. Furthermore, as you proceed through the modules of this course, you will discover the fundamentals of PDA Awareness and Support and explore the key topics such as: Curriculum: Module 01: Introduction to Pathological Demand Avoidance Module 02: Understanding Autism Module 03: PDA in Schools and Parent Information Module 04: Sensory Processing Disorder Module 05: The History of PDA Module 06: Learning Disability and Autism Therefore, reinforce your knowledge and furnish your skills by enroling in our course. Take one step closer to achieving your goal. Show off your new skills with a certificate of completion When you have finished all of the PDA Awareness and Support course lectures, a digital certificate will be available for download. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This PDA Awareness and Support Course the Right Option for You? This course is recommended for anyone who is interested in learning more about this topic. You'll learn the fundamental ideas and gain a comprehensive understanding of the topic by taking this course. This course is open to everybody. You can access the course materials from any location in the world and there are no requirements for enrolment. You should enrol in this PDA Awareness and Support course if you: Aspire to understand PDA Awareness and Support better. Already working on PDA Awareness and Support and eager to learn more. Is a student pursuing a relevant field of study? Trying to get a job in PDA Awareness and Support-related fields. Requirements Without any formal requirements, you can delightfully enrol in this PDA Awareness and Support course. Just get a device with internet connectivity and you are ready to start your learning journey. Thus, complete this PDA Awareness and Support course at your own pace. Career path The aim of this exclusive course is to help you toward your dream career. So, complete this PDA Awareness and Support course and enhance your skills to explore opportunities in relevant areas.

Epilepsy and Buccal Midazolam Are you interested in learning about buccal midazolam for managing acute seizures in epilepsy patients? Then our epilepsy and buccal midazolam course will be your perfect guide. The principles of epilepsy, identifying various seizure types, and the pharmacology of midazolam are all covered in this course on epilepsy and buccal midazolam. This course on epilepsy and buccal midazolam also covers dose calculations and appropriate delivery methods. Additionally, safety procedures for buccal midazolam are explained in the Epilepsy and Buccal Midazolam course. This epilepsy and buccal midazolam course also explains documentation procedures, legal implications, and possible side effects. Without further delay, participate in our epilepsy and buccal midazolam course and enhance your knowledge in this field! Learning outcome of epilepsy and buccal midazolam This epilepsy and buccal midazolam course teaches: Comprehensive training on epilepsy and buccal midazolam. Handling epilepsy, emergency response, and first aid are included in this epilepsy and buccal midazolam course. This epilepsy and buccal midazolam course also explains the administration of medication. How to provide support and resources for this disorder is elaborated on in this epilepsy and buccal midazolam course. Throughout this epilepsy and buccal midazolam course, you can learn safety and lifestyle management techniques. Legal and ethical considerations are part of this epilepsy and buccal midazolam course. This epilepsy and buccal midazolam course provides simulation and case studies for practical knowledge of this field. Special Offers of this Epilepsy: Epilepsy Course This Epilepsy: Epilepsy Course includes a FREE PDF Certificate. Lifetime access to this Epilepsy: Epilepsy Course Instant access to this Epilepsy: Epilepsy Course Get FREE Tutor Support to this Epilepsy: Epilepsy Course Epilepsy and Buccal Midazolam Unlock your potential with our Epilepsy: Epilepsy and Buccal Midazolam course! Gain an in-depth understanding of Epilepsy: Epilepsy principles and learn to identify various seizure types with precision. This Epilepsy: Epilepsy course delves into the pharmacology of midazolam, ensuring accurate dose calculations and effective delivery methods. Master safety procedures for buccal midazolam in our comprehensive Epilepsy: Epilepsy training. Additionally, explore essential documentation procedures, legal implications, and potential side effects in this Epilepsy: Epilepsy course. Enroll now to enhance your expertise and provide exceptional care in the field of Epilepsy: Epilepsy management! Who is this course for? Epilepsy and Buccal Midazolam This epilepsy: epilepsy and buccal midazolam training is intended for those who work in the field of epilepsy: epilepsy care and may need to provide buccal midazolam to patients who are having seizures. Requirements Epilepsy and Buccal Midazolam To enrol in this Epilepsy: Epilepsy Course, students must fulfil the following requirements. To join in our Epilepsy: Epilepsy Course, you must have a strong command of the English language. To successfully complete our Epilepsy: Epilepsy Course, you must be vivacious and self driven. To complete our Epilepsy: Epilepsy Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Epilepsy: Epilepsy Course. Career path Epilepsy and Buccal Midazolam With the epilepsy: epilepsy and buccal midazolam course qualification, you can work as a clinician educator, care coordinator, or epilepsy expert, with chances for research, leadership, and policy.

Communication Skills: Communication Training Are you looking to strengthen your communication skills? This communication skills course is precisely planned and developed. You will receive simple-to-understand lessons as well as insightful information on the field of communication skills courses. This communication skills course aimed at providing participants a thorough understanding of communication skills with an emphasis on best practices and the underlying expertise. The Communication Skills Course will help you by teaching you about various forms, processes, and styles of communication. The Communication Skills Course also discusses communication barriers. In this specialised Communication Skills Course, you will learn the Main Seven Steps for Successful Communication in short. You will learn about the Dos and Don'ts of Successful Communication from the Communication Skills course. Hence, enrol as soon as possible in this communication skills course to maximise your potential. Learning Outcome Communication Skills: Communication Course will describe about types of Communication Different Barriers to Communication will be briefly explain in Communication Skills: Communication Course How to access in Communication Competence and its process are a part of this Communication Skills: Communication Course You will know about Seven Actions for Effective Communication Communication Skills: Communication Course explain Do's and Don'ts of Effective Communication Main Course: Communication Skills Free Courses are including with this Communication Skills: Communication Course Along with The Communication Skills: Communication Course, We Offer a free Time Management Course Along with The Communication Skills: Communication Course, We Offer a free Office Management Course Special Offers of this Communication Skills: Communication Course This Communication Skills: Communication Course includes a FREE PDF Certificate. Lifetime access to this Communication Skills: Communication Course Instant access to this Communication Skills: Communication Course Get FREE Tutor Support to this Communication Skills: Communication Course Communication Skills: Communication Training This Communication Skills: Communication Skills Course provides crucial career insights in this field and outlines how to enhance your professional competency. You will gain a better understanding of your future professional development and be able to fortify your knowledge and abilities with this Communication Skills: Communication Skills Course. As a result, you will have given yourself the tools to stay competitive by the time you finish the Communication Skills: Communication Skills Course. Who is this course for? Communication Skills: Communication Skills Training The Communication Skills: Communication course is the perfect fit for anyone interested in or working in this industry. Requirements Communication Skills: Communication Skills Training To enrol in this Communication Skills: Communication Course, students must fulfil the following requirements. To join in our Communication Skills: Communication Skills Course, you must have a strong command of the English language. To successfully complete our Communication Skills: Communication Skills Course, you must be vivacious and self driven. To complete our Communication Skills: Communication Skills Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Communication Skills: Communication Skills Course. Career path Communication Skills: Communication Skills Training If you do the Communication Skills: Communication Skills Course, the worth of your resume will increase and you'll be more qualified.

Cake Decorating: Cake Decorating Course Online Would you like to increase the degree of your enthusiasm for cake decoration and baking? Then stop looking now! We offer a Cake Decorating Course to help you become an expert cake designer. Our specialised Cake Decorating Course explains all the necessary tools for decorating a cake. Also, this Cake Decorating Course is helpful for all the up-to-date baking techniques teaching and enhancing your skills. How to make nature-inspired items and how to decorate your baking items for special occasions are broadly discussed in this Cake Decorating Course. Without further delay enrol on our Cake Decorating Course to take your skills to the next level of baking and decorating! Learning Outcomes of Level 3 Diploma in Baking & Cake Decorating Course After taking the Cake Decorating course, the learner will know all the information such as: Different types of baking and cake decorating tools from the Cake Decorating Course. This Cake Decorating Course teaches about cake painting and making flowers. You will know the nature-inspired designs on the cake in our Cake Decorating Course. Learn about the cakes that are made occasionally throughout the Cake Decorating Course. This Cake Decorating Course enhances your understanding of baking and learning how to bake different types of cake. Main Course: Level 3 Diploma in Baking & Cake Decorating Course Free Courses are including with this Cake Decorating: Cake Decorating Course Along with The Cake Decorating Course, We Offer a free Level 5 Hospitality Management Course Along with The Cake Decorating Course, We Offer a free Food Allergen Course Special Offers of this Cake Decorating: Cake Decorating Course This Cake Decorating Course includes a FREE PDF Certificate. Lifetime access to this Cake Decorating Course Instant access to this Cake Decorating Course Get FREE Tutor Support to this Cake Decorating Course Construction Project Management Online Training Everything you need to know to become a proficient and self-assured baker and cake decorator is covered in our extensive Baking and Cake Making course. You will obtain a thorough understanding of the methods and ideas involved in baking and cake decorating with this cake-making course, from choosing the best ingredients to planning and assembling stunning cakes for any occasion. Who is this course for? Cake Decorating: Cake Decorating Course Online Those who want to improve their baking abilities should take this Cake Decorating: Cake Decorating Course. Requirements Cake Decorating: Cake Decorating Course Online To enrol in this Cake Decorating: Cake Decorating Course, students must fulfil the following requirements. To join in our Cake Decorating: Cake Decorating Course, you must have a strong command of the English language. To successfully complete our Cake Decorating: Cake Decorating Course, you must be vivacious and self driven. To complete our Cake Decorating: Cake Decorating Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Cake Decorating: Cake Decorating Course. Career path Cake Decorating: Cake Decorating Course Online After finishing our Cake Decorating: Cake Decorating Course on cake baking and decorating, you can successfully pursue your interest as a pastry chef, confectionery baker, cake shop owner, or in a related industry.

Unlock the secrets of peak athletic performance with our Sports Psychology course. Dive into the minds of athletes, exploring goal-setting, motivation, stress management, visualization, teamwork, resilience, and more. Perfect for coaches, athletes, and enthusiasts seeking to enhance mental performance in sports.

Register on the Document Library Manager today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as proof of your course completion. The Document Library Manager is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Document Library Manager Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Document Library Manager, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Module 01: Organisation Systems Organisation Systems 00:25:00 Module 02: Ethics and Values in the Library Professions Ethics and Values in the Library Professions 00:21:00 Module 03: Library Networking Library Networking 00:17:00 Module 04: Library as Infrastructure Library as Infrastructure 00:25:00 Module 05: Finance and Budgeting Finance and Budgeting 00:17:00 Module 06: Digital and Virtual Libraries Digital and Virtual Libraries 00:19:00 Module 07: Library Legislation Library Legislation 00:23:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Health and Safety in a Construction Environment Overview Imagine towering structures rising from the earth, each a testament to human ingenuity and collaboration. But behind this awe-inspiring process lies a meticulous dance with potential hazards. Every construction site is a dynamic world, demanding unwavering vigilance and a deep understanding of safety protocols. Are you ready to step into this crucial role, safeguarding yourself and others while contributing to the nation's infrastructure? The 'Health and Safety in a Construction Environment' course equips you with the knowledge and skills to excel in this dynamic field. Through ten engaging modules, you'll delve into the core principles of construction safety, from hazard identification and risk assessment to mastering specific protocols like working at heights and handling heavy machinery. You'll gain insights into respiratory risks, fire and electrical safety, chemical hazards, and essential hygiene practices. By the course's end, you'll be prepared to confidently navigate construction environments, ensuring your own well-being and contributing to a safer worksite for everyone. Why You Should Choose Health and Safety in a Construction Environment Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Health and Safety in a Construction Environment is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Health and Safety in a Construction Environment is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Health and Safety in a Construction Environment Module 01: Introduction to the Health and Safety Protocols at a Construction Site Introduction to the Health and Safety Protocols at a Construction Site 00:42:00 Module 02: Hazards, Risks, Assessment and Controls Hazards, Risks, Assessment and Controls 00:28:00 Module 03: Slips, Trips, Falls and Working at Height Slips, Trips, Falls and Working at Height 01:00:00 Module 04: Manual Handling Manual Handling 00:32:00 Module 05: Plant and Machinery Plant and Machinery 01:04:00 Module 06: Respiratory Risks Respiratory Risks 00:20:00 Module 07: Fire, Electricity and Gas Safety Fire, Electricity and Gas Safety 00:35:00 Module 08: Chemical Hazard and Worksite Hygiene Chemical Hazard and Worksite Hygiene 00:37:00 Module 09: Vehicles, PPE and General Safety Vehicles, PPE and General Safety 00:50:00 Module 10: CSCS Green Card CSCS Green Card 00:06:00

Join our Personal Development Life Coaching course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Personal Development Life Coaching course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Personal Development Life Coaching course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! You will Learn The Following Things: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Personal Development Life Coaching. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement After completing the Personal Development Life Coaching course, you will receive your CPD-accredited Digital/PDF Certificate for £5.99. To get the hardcopy certificate for £12.99, you must also pay the shipping charge of just £3.99 (UK) and £10.99 (International). Who Is This Course for? This Personal Development Life Coaching is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Personal Development Life Coaching course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Personal Development Life Coaching Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Introduction Personal Development Promo 00:02:00 Personal Development Promo Skillshare 00:02:00 What You Will Learn 00:04:00 Your Personality Type Personality Type Introduction 00:02:00 Big 5 Personality Model 00:02:00 Myers-Briggs Type Indicator 00:04:00 The Hybrid Personality Model 00:09:00 How To Bring Out Your Strengths 00:10:00 Your Purpose Purpose Introduction 00:01:00 A Thought Experiment 00:04:00 Why Purpose Isn't Everything 00:03:00 Narrowing Down vs Generalizing 00:02:00 How To Narrow Down 00:07:00 How To Generalize 00:03:00 How To Transition To A Purpose Driven Life 00:06:00 Your Action Plan To Get Started 00:05:00 Mindset & Motivation Mindset & Motivation Introduction 00:01:00 Answering The 'Why' 00:02:00 The Right Expectation Management 00:03:00 The Two Mindsets 00:02:00 Why Nothing Is Fixed 00:02:00 6 Biggest Motivation Killers & How To Overcome Them 00:06:00 How To Guide Your Thoughts 00:07:00 Goal Setting Goal Setting Introduction 00:01:00 Why Goal Setting Is So Important 00:05:00 How To Create A Vision Statement 00:03:00 How To Set SMART Goals 00:06:00 How To Not Lose Track Of Your Goals 00:05:00 How To Track Your Progress 00:03:00 Building Better Habits Habits Introduction 00:02:00 What Are Habits 00:02:00 Why Habits Matter 00:01:00 How To Build A New Habit 00:05:00 Habit Stacking 00:03:00 How To Choose The Right Trigger 00:03:00 Writing Down Your Habit Sequence 00:01:00 How To Create Accountability 00:02:00 Set Small Goals Every Day 00:01:00 Healthy Living: Nutrition & Diet Healthy Living Introduction 00:01:00 How Your Diet Affects Your Health 00:04:00 Calories Explained 00:04:00 The Relationship Between Bodyweight & Health 00:05:00 Calories & Bodyweight In A Healthy Diet 00:02:00 Weight Loss & Health 00:03:00 Determining Your Daily Calorie Intake 00:03:00 Healthy Weight Ranges 00:02:00 Quality Protein Sources 00:01:00 Quality Carb Sources 00:01:00 Quality Fat Sources 00:01:00 How Much Of Each 00:04:00 Healthy Living: Exercise & Training What Does A Complete Workout Program Look Like? 00:03:00 Aerobic Exercise Overview 00:01:00 The Problem With Traditional Cardio 00:03:00 HIIT Cardio Explained 00:07:00 Resistance Training Overview 00:01:00 Muscle Building Formula 00:09:00 Beginner Gym Workout 00:06:00 Flexibility Overview 00:01:00 Common Stretching Mistakes 00:04:00 Daily Stretching Routine 00:03:00 Bringing Everything Together 00:01:00 People And Relationships People And Relationships Introduction 00:01:00 The Health Benefits Of Strong Relationships 00:03:00 How To Build Stronger Relationships 00:04:00 How To Fix A Broken Friendship 00:06:00 How To Manage Stress In A Romantic Relationship 00:04:00 How To Build Positive Work Relationships 00:04:00 Coaching Tools Coaching Tools Intro 00:01:00 What Clients Expect From Their Coach 00:04:00 Creating Your Ideal Coaching Persona 00:05:00 Getting To Know Your Client & Building Rapport 00:07:00 Grow Coaching Model 00:05:00 The Right Coaching Outline 00:03:00

Dealing with Angry or Rude Customers   Course Description   Copyright Ross Maynard 2021   Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful.   Key Learning Points  On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers.     Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation  L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Copy of customer behaviour policy     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel