26761 Management courses in Mountsorrel delivered Online

This webinar will introduce the four elements that every unschooler needs in order to be able to learn to read and share with you some of the experiences of other unschooling families and their children's journey with literacy.

Dealing with Angry or Rude Customers   Course Description   Copyright Ross Maynard 2021   Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful.   Key Learning Points  On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers.     Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation  L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Copy of customer behaviour policy     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

Join our Personal Development Life Coaching course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Personal Development Life Coaching course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Personal Development Life Coaching course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! You will Learn The Following Things: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Personal Development Life Coaching. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement After completing the Personal Development Life Coaching course, you will receive your CPD-accredited Digital/PDF Certificate for £5.99. To get the hardcopy certificate for £12.99, you must also pay the shipping charge of just £3.99 (UK) and £10.99 (International). Who Is This Course for? This Personal Development Life Coaching is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Personal Development Life Coaching course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Personal Development Life Coaching Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Introduction Personal Development Promo 00:02:00 Personal Development Promo Skillshare 00:02:00 What You Will Learn 00:04:00 Your Personality Type Personality Type Introduction 00:02:00 Big 5 Personality Model 00:02:00 Myers-Briggs Type Indicator 00:04:00 The Hybrid Personality Model 00:09:00 How To Bring Out Your Strengths 00:10:00 Your Purpose Purpose Introduction 00:01:00 A Thought Experiment 00:04:00 Why Purpose Isn't Everything 00:03:00 Narrowing Down vs Generalizing 00:02:00 How To Narrow Down 00:07:00 How To Generalize 00:03:00 How To Transition To A Purpose Driven Life 00:06:00 Your Action Plan To Get Started 00:05:00 Mindset & Motivation Mindset & Motivation Introduction 00:01:00 Answering The 'Why' 00:02:00 The Right Expectation Management 00:03:00 The Two Mindsets 00:02:00 Why Nothing Is Fixed 00:02:00 6 Biggest Motivation Killers & How To Overcome Them 00:06:00 How To Guide Your Thoughts 00:07:00 Goal Setting Goal Setting Introduction 00:01:00 Why Goal Setting Is So Important 00:05:00 How To Create A Vision Statement 00:03:00 How To Set SMART Goals 00:06:00 How To Not Lose Track Of Your Goals 00:05:00 How To Track Your Progress 00:03:00 Building Better Habits Habits Introduction 00:02:00 What Are Habits 00:02:00 Why Habits Matter 00:01:00 How To Build A New Habit 00:05:00 Habit Stacking 00:03:00 How To Choose The Right Trigger 00:03:00 Writing Down Your Habit Sequence 00:01:00 How To Create Accountability 00:02:00 Set Small Goals Every Day 00:01:00 Healthy Living: Nutrition & Diet Healthy Living Introduction 00:01:00 How Your Diet Affects Your Health 00:04:00 Calories Explained 00:04:00 The Relationship Between Bodyweight & Health 00:05:00 Calories & Bodyweight In A Healthy Diet 00:02:00 Weight Loss & Health 00:03:00 Determining Your Daily Calorie Intake 00:03:00 Healthy Weight Ranges 00:02:00 Quality Protein Sources 00:01:00 Quality Carb Sources 00:01:00 Quality Fat Sources 00:01:00 How Much Of Each 00:04:00 Healthy Living: Exercise & Training What Does A Complete Workout Program Look Like? 00:03:00 Aerobic Exercise Overview 00:01:00 The Problem With Traditional Cardio 00:03:00 HIIT Cardio Explained 00:07:00 Resistance Training Overview 00:01:00 Muscle Building Formula 00:09:00 Beginner Gym Workout 00:06:00 Flexibility Overview 00:01:00 Common Stretching Mistakes 00:04:00 Daily Stretching Routine 00:03:00 Bringing Everything Together 00:01:00 People And Relationships People And Relationships Introduction 00:01:00 The Health Benefits Of Strong Relationships 00:03:00 How To Build Stronger Relationships 00:04:00 How To Fix A Broken Friendship 00:06:00 How To Manage Stress In A Romantic Relationship 00:04:00 How To Build Positive Work Relationships 00:04:00 Coaching Tools Coaching Tools Intro 00:01:00 What Clients Expect From Their Coach 00:04:00 Creating Your Ideal Coaching Persona 00:05:00 Getting To Know Your Client & Building Rapport 00:07:00 Grow Coaching Model 00:05:00 The Right Coaching Outline 00:03:00

Air Cabin Crew: Air Cabin Crew Course Online Do you have a burning desire to work in the aviation industry? Our Air Cabin Crew Online Diploma Course is your ticket to a job in the air if you've ever imagined yourself as a part of this elite club. This thorough Air Cabin Crew Online Diploma Course provides clear explanations of the jobs, first aid, safety, and security-related aspects of flight time. Also, everything is covered in this Air Cabin Crew Online Diploma Course for airline cabin crew, from learning emergency protocols to comprehending the intricate aircraft layout. Also, this Air Cabin Crew Online Diploma Course helps to improve your understanding of all of your duties, first aid, and aircraft systems. During this Air Cabin Crew Online Diploma Course, you can improve your communication, cultural knowledge, and interpersonal skills. Your perspective on networking systems will change after taking this Air Cabin Crew Online Diploma Course. Enrol in the Air Cabin Crew Online Diploma Course to fulfil your desire for challenge and adventure! Special Offers of this Air Cabin Crew: Air Cabin Crew Course: This Air Cabin Crew: Air Cabin Crew Course includes a FREE PDF Certificate Lifetime access to this Air Cabin Crew: Air Cabin Crew Course Instant access to this Air Cabin Crew: Air Cabin Crew Course 24/7 Support Available to this Air Cabin Crew: Air Cabin Crew Course [ Note: Free PDF certificate as soon as completing the Air Cabin Crew: Air Cabin Crew course] Air Cabin Crew: Air Cabin Crew Course Online This comprehensive Air Cabin Crew: Cabin Crew Online Diploma Course comprises 22 modules to improve your knowledge of the world of cabin crew: cabin crew. Also, this Air Cabin Crew: Cabin Crew Online Diploma Course covers everything, from comprehending the intricate aircraft layout to mastering emergency procedures. Moreover, this Air Cabin Crew: Cabin Crew Online Diploma Course aids in your understanding of all duties, first aid, and aircraft systems. You can advance your personal development, cultural awareness, and communication skills through this Air Cabin Crew: Cabin Crew Online Diploma Course. Your knowledge of networking systems will change after taking this Air Cabin Crew: Cabin Crew Online Diploma Course. Who is this course for? Air Cabin Crew: Air Cabin Crew Course Online This Air Cabin Crew: Air Cabin Crew Course is for Individuals with a passion for aviation and a desire to excel in customer service roles. Requirements Air Cabin Crew: Air Cabin Crew Course Online To enrol in this Air Cabin Crew: Air Cabin Crew Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Air Cabin Crew: Air Cabin Crew Course. Be energetic and self-motivated to complete our Air Cabin Crew: Air Cabin Crew Course. Basic computer Skill is required to complete our Air Cabin Crew: Air Cabin Crew Course. If you want to enrol in our Air Cabin Crew: Air Cabin Crew Course, you must be at least 15 years old. Career path Air Cabin Crew: Air Cabin Crew Course Online You may be eligible for employment offers as a junior cabin crew, cabin crew, senior cabin crew, cabin crew manager, or in-flight trainer after completing this Air Cabin Crew: Air Cabin Crew Course.

Special Education Needs: Special Education Needs (SEN) Online Special Education Needs: Special Education Needs (SEN) course refers to children who have learning disabilities or issues that make it difficult for them to learn compared to other children of the same age. Specially designed institutes and learning environments are made available to students with special education needs in order to assist them in overcoming their learning disabilities and achieving success. A career in the SEN field may be ideal for those who enjoy working with and assisting children with learning disabilities. Many children will require special education needs at some point during their academic years. As a result, a career in the SEN field can be both rewarding and progressive. Why choose this Special Education Needs: Special Education Needs (SEN) course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the course. This exclusive Special Education Needs: Special Education Needs (SEN) course is designed to provide you with the knowledge and skills required for a career in special education. This diploma will teach you everything you need to know about SEN and its importance in society. You will learn about the various ways in which schools provide services to children with special needs. You will also gain a thorough understanding of a SENCO's roles and responsibilities. This diploma will further educate you on behavioural issues and common SEN conditions found in schools. Main Course: Special Education Needs (SEN) Course Free Courses: Course 01: Speech & Language Therapy Course 02: Level 2 Safeguarding Children Training [ Note: Free PDF certificate as soon as completing Special Education Needs: Special Education Needs (SEN) Course] Special Education Needs: Special Education Needs (SEN) Online Course Curriculum of Special Education Needs: Special Education Needs (SEN) Module 01: Introduction Module 02: A Quick Overview of the New SEND Code of Practice Module 03: Legislation Related to SEN Module 04: SEN Assessments and Descriptors Module 05: Education for Children with Disabilities Module 06: Common SEN Conditions Found Within Mainstream Schools Module 07: Assessment and Planning for Children with Special Educational Needs Module 08: The Broader Children’s Workforce Associated with Special Education Needs Provisions Module 09: Working with Other Professionals and Other Sources of Support and Information Certification of Special Education Needs: Special Education Needs (SEN) After completing the Special Education Needs: Special Education Needs (SEN) course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Assessment Method of Special Education Needs: Special Education Needs (SEN) After completing Special Education Needs: Special Education Needs (SEN) Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Who is this course for? Special Education Needs: Special Education Needs (SEN) Online This Special Education Needs: Special Education Needs (SEN) course is ideal for anyone who wants to learn more about Special Education Needs (SEN). However, this diploma will primarily benefit job seekers seeking a career in the SEN Field as well as employees in the SEN field, including: Teachers SEN Counsellors Parents with Special Needs Children Behavioural Analysts Requirements Special Education Needs: Special Education Needs (SEN) Online To enrol in this Special Education Needs (SEN) Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Special Education Needs: Special Education Needs (SEN) Course. Be energetic and self-motivated to complete our Special Education Needs: Special Education Needs (SEN) Course. Basic computer Skill is required to complete our Special Education Needs: Special Education Needs (SEN) Course. If you want to enrol in our Special Education Needs (SEN) Course, you must be at least 15 years old. Career path Special Education Needs: Special Education Needs (SEN) Online

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Planning & Goal Setting Masterclass course will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Planning & Goal Setting Masterclass course will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Planning & Goal Setting Masterclass and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Planning & Goal Setting Masterclass course is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Planning & Goal Setting Masterclass course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Planning & Goal Setting Masterclass will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Section 01: Introduction to Planning & Goal Setting Masterclass Preview of Course 00:05:00 Section 02: Goal Setting Masterclass Turn Dreams into Reality Steps to Reaching Your Goals 00:04:00 Why Goals Are So Important 00:04:00 Planning & Setting Goals 00:04:00 Incorporating Goals into Your Daily Life 00:05:00 Incorporating Goals into Your Business 00:04:00 Worksheets and Exercises for Goal Setting 00:03:00 Section 03: Incorporating Goals into Your Business How can I Make Goals Measurable? 00:03:00 10 Guidelines for Effective Goal Setting 00:04:00 8 Ways to Stay Committed to Your Goals 00:04:00 When You Should Keep Your Goals to Yourself 00:04:00 Set the Deadline to Achieve Your Goals 00:04:00 Section 04: Incorporating Goals into Your Daily Life The Power of Daily Goals (and 15 ideas to get you started) 00:04:00 How to Turn Goals into Monthly Actions, Weekly Routines, and Daily Habits 00:04:00 Setting Smarter Daily Goals 00:04:00 5 Daily Habits That Will Help You Manifest Your Goals 00:04:00 The Complete Guide to Planning Your 00:03:00 Section 05: Planning & Setting Goals Steps To Setting Good Goals 00:04:00 Steps to Accomplishing Your Life Goals and Resolutions 00:03:00 How to Write an Action Plan to Help You Achieve Your Goals 00:04:00 Things You Should Do When You Fail to Achieve Your Goals 00:04:00 The Magic of Thinking Big 00:05:00 Section 06: Steps to Reaching Your Goals How to Set Specific Goals to Improve Business Success 00:04:00 Time Management Tips for Achieving Your Goals 00:04:00 4 Tips to Writing Down Your Goals Effectively 00:04:00 How to Create an Action Plan to Achieve Your Goals 00:04:00 Why It's So Important to Set Daily Goals 00:04:00 Section 07: Why Goals Are So Important 5 Ways To Stay Focused In A World Full Of Distractions 00:05:00 10 Tools to Limit Distractions 00:03:00 5 Simple Steps Toward Reaching Your Goals with Help from Activation Triggers 00:04:00 Setting Goals Leads to Higher Performance 00:03:00 Section 08: Worksheets and Exercises for Goal Setting Benefits of Keeping a Journal 00:03:00 The Importance of a Social Support Network in Achieving Your Goals 00:04:00 The 'Average Perfect Day' Exercise 00:04:00 The 'Treasure Mapping' Exercise 00:03:00 The 'One Year from Now' Exercise 00:03:00 Section 09: Conclusion Review of Course 00:04:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Description: If you're new to the sales world and desire to expand your sales by using some useful secrets, you should join this course. In this Sales Secrets you will get to know some most useful sales secrets. You will learn how to sell successfully. You will learn how to communicate with customers, build lead lists, and sell the company's services with authority. With this course you will discover the specifics of how to develop the traits that will make you successful sales person and how to build positive, long-lasting relationships with your customers. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Sales Secrets is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Sales Secrets is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module One: Getting Started 00:05:00 Module Two: Effective Traits 00:20:00 Module Three: Know Clients 00:30:00 Module Four: Product 00:30:00 Module Five: Leads 00:20:00 Module Six: Authority 00:30:00 Module Seven: Build Trust 00:20:00 Module Eight: Relationships 00:30:00 Module Nine: Communication 00:30:00 Module Ten: Self-Motivation 00:20:00 Module Eleven: Goals 00:20:00 Module Twelve: Wrapping Up 00:05:00 Mock Exam Mock Exam- Sales Secrets 00:20:00 Final Exam Final Exam- Sales Secrets 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description Be a progressive employer and master the skills of the successful progressive employer through the Progressive Employer Training course. An employer can be progressive from various sides, such as how she treats her employees in their approach to technology. The Progressive Employer Training course explains everything you need to know to become a progressive employer. Firstly, the course helps you to understand what progress means. Then, you will know the procedures for becoming a progressive employer from your present statues. After that, the course trains you to develop a progressive mindset. Next, you will be able to judge the true experience of progressive. Finally, the course guides you to develop innovative strategies to become progressive. Upon completion, it will be hoped that you will be able to make yourself a progressive employer. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: This course does not involve any assessment. Students can order their course completion Certificate at an additional cost of £39 for hard copy and in PDF format at £24. Who is this Course for? Progressive Employer Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Progressive Employer Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Employer Training Overview 00:10:00 What Does Progressive Mean 00:15:00 Getting From Here to There 00:20:00 Progressive Mindset 00:15:00 The Good and Not So Good 00:15:00 It Can Come From Within 00:20:00 Workers Matter 00:30:00 As the Curtain Comes Down 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Data Done Right - The Value of Good Communication Wouldn't it be great if you could see important textual and graphical information quickly and easily? What if it could be updated automatically or by using a simple refresh? What if you could easily change that information as needed, or see it right now with tools you already have, on multiple devices? In this presentation we will show you all of those things. You'll see reports that are produced in MS Project and MS Excel, graphical reports in Visio, and a dashboard that uses all of these tools. And we'll top it off with a discussion about what information to present and not present. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Data Done Right - The Value of Good Communication Wouldn't it be great if you could see important textual and graphical information quickly and easily? What if it could be updated automatically or by using a simple refresh? What if you could easily change that information as needed, or see it right now with tools you already have, on multiple devices? In this presentation we will show you all of those things. You'll see reports that are produced in MS Project and MS Excel, graphical reports in Visio, and a dashboard that uses all of these tools. And we'll top it off with a discussion about what information to present and not present. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.