Embark on a journey to unravel the intricacies of customer relationship management (CRM) excellence with the 'Understanding Excellence in Customer Relationship Management' course. Explore the foundations of hospitality management while delving into various facets of the hotel industry. Master the art of selection, recruitment, development, and training in the hospitality sector. Gain insights into efficient front office, housekeeping, engineering, and food and beverage operations. Learn strategies for maintaining service quality, enhancing customer satisfaction, and leveraging technology in the world of e-hospitality. Learning Outcomes: Gain a comprehensive understanding of hospitality management and the hotel industry. Explore the selection and recruitment process within the hospitality sector. Learn effective strategies for staff development and training in hospitality. Master the management of front office, housekeeping, engineering, and food and beverage operations. Understand techniques for ensuring service quality and customer satisfaction. Discover the role of marketing and technology in the travel and tourism business. Familiarize yourself with accounting principles relevant to the hospitality industry. Embrace the concept of e-hospitality and its impact on customer relationship management. Why buy this Understanding Excellence in Customer Relationship Management? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Understanding Excellence in Customer Relationship Management there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Understanding Excellence in Customer Relationship Management does not require you to have any prior qualifications or experience. You can just enrol and start learning. Aspiring and current professionals in the hospitality and hotel industry. Hotel managers, supervisors, and front-line staff seeking to enhance customer relationships. Students pursuing careers in travel, tourism, and hospitality management. Individuals interested in the intersection of service quality and customer satisfaction. Prerequisites This Understanding Excellence in Customer Relationship Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Hotel Manager - Median salary of £30,000 - £50,000 per year. Front Office Manager - Median salary of £25,000 - £35,000 per year. Restaurant Manager - Median salary of £25,000 - £40,000 per year. Hospitality Trainer - Median salary of £25,000 - £35,000 per year. Travel and Tourism Marketing Specialist - Median salary of £25,000 - £40,000 per year. Course Curriculum Understanding Excellence in Customer Relationship Management Module 01: Introduction to Hospitality Management 00:24:00 Module 02: An Overview of Hotel Industry 00:18:00 Module 03: The Process of Selection and Recruitment in Hospitality Industry 00:21:00 Module 04: The Process of Development and Training in Hospitality Industry 00:24:00 Module 05: Management of Front Office Operations 00:19:00 Module 06: Management of Housekeeping, Engineering and Security Operations 00:27:00 Module 07: Management of Food and Beverage Operations 00:20:00 Module 08: Management of Service Quality in Hospitality Industry 00:20:00 Module 09: Marketing in Travel and Tourism Business 00:24:00 Module 10: Accounting in Hospitality Industry 00:26:00 Module 11: Customer Satisfaction 00:23:00 Module 12: E-Hospitality and Technology 00:22:00 Mock Exam Mock Exam - Understanding Excellence in Customer Relationship Management 00:20:00 Final Exam Final Exam - Understanding Excellence in Customer Relationship Management 00:20:00
Project Leadership Skills: Virtual In-House Training To be effective within an organization, project managers need to have a wide variety of skills and abilities. Included among these are: creating and executing on a vision; motivating others; influencing without authority; networking; communicating up, down and laterally; negotiating; managing stakeholders; and managing conflict. This highly interactive workshop focuses on building the soft skills that are critical to leading a team and creating sustainable business change. Participants will gain insight into the social science as well as the brain science behind motivating and empowering others. They will learn and experiment with a variety of influencing strategies and tactics. Working in pairs as well as small groups, they will collaborate with others to brainstorm, share experiences, and apply concepts to everyday challenges. Participants will also discover their personal communication preferences, strengths, and blind spots and will gain insight into how best to communicate with others they find 'difficult.' They will gain insight into managing the people side of change, learning strategies for dealing with each step in the process. Hands-on negotiation and conflict management activities enhance the theoretical learning, grounding it in real life and making it actionable. Interweaving role play with experiential learning and group activities, this course will help participants refine a skill set that is invaluable to their organization, and one that transfers easily across their professional and personal lives. What You Will Learn At the end of this course, you will be able to: Explain the importance of vision in driving motivation and engagement Apply science-based research to better motivate those around you Strategically leverage both personal and positional power to achieve positive project results Determine influencing and networking strategies needed for personal growth Identify ways to problem solve communication challenges when others have different personality styles Connect stakeholder expectations to project success criteria Assess key stakeholders across various dimensions of complexity Apply the four rules of principled negotiation to a real-life conflict situation Recognize key aspects of a physiological response to conflict Utilize selected tools and techniques to 'defuse' an emotional situation Leverage various strategies and tactics to successfully deal with ambiguity at work Getting Started / Foundation Concepts Introductions Course structure, goals, and objectives Beginning a personal action plan Managing Vision and Purpose / Motivating Others Communicating and aligning around vision Tying the present to the future The importance of purpose The art and science of motivation Networking and Influencing Positive politics and project success Types of power within organizations Power and influence Networking best practices Communication The medium and the message Personality and communication styles Communication challenges Stakeholder Management and Negotiation Identifying stakeholders Analyzing stakeholders Negotiation basics Principled negotiation Conflict Management Dynamics of conflict The anatomy of conflict Conflict management approaches and tools Dealing with ambiguity Summary and Next Steps Key concepts review Creating your personal action plan
Project Leadership Skills: In-House Training To be effective within an organization, project managers need to have a wide variety of skills and abilities. Included among these are: creating and executing on a vision; motivating others; influencing without authority; networking; communicating up, down and laterally; negotiating; managing stakeholders; and managing conflict. This highly interactive workshop focuses on building the soft skills that are critical to leading a team and creating sustainable business change. Participants will gain insight into the social science as well as the brain science behind motivating and empowering others. They will learn and experiment with a variety of influencing strategies and tactics. Working in pairs as well as small groups, they will collaborate with others to brainstorm, share experiences, and apply concepts to everyday challenges. Participants will also discover their personal communication preferences, strengths, and blind spots and will gain insight into how best to communicate with others they find 'difficult.' They will gain insight into managing the people side of change, learning strategies for dealing with each step in the process. Hands-on negotiation and conflict management activities enhance the theoretical learning, grounding it in real life and making it actionable. Interweaving role play with experiential learning and group activities, this course will help participants refine a skill set that is invaluable to their organization, and one that transfers easily across their professional and personal lives. What You Will Learn At the end of this course, you will be able to: Explain the importance of vision in driving motivation and engagement Apply science-based research to better motivate those around you Strategically leverage both personal and positional power to achieve positive project results Determine influencing and networking strategies needed for personal growth Identify ways to problem solve communication challenges when others have different personality styles Connect stakeholder expectations to project success criteria Assess key stakeholders across various dimensions of complexity Apply the four rules of principled negotiation to a real-life conflict situation Recognize key aspects of a physiological response to conflict Utilize selected tools and techniques to 'defuse' an emotional situation Leverage various strategies and tactics to successfully deal with ambiguity at work Getting Started / Foundation Concepts Introductions Course structure, goals, and objectives Beginning a personal action plan Managing Vision and Purpose / Motivating Others Communicating and aligning around vision Tying the present to the future The importance of purpose The art and science of motivation Networking and Influencing Positive politics and project success Types of power within organizations Power and influence Networking best practices Communication The medium and the message Personality and communication styles Communication challenges Stakeholder Management and Negotiation Identifying stakeholders Analyzing stakeholders Negotiation basics Principled negotiation Conflict Management Dynamics of conflict The anatomy of conflict Conflict management approaches and tools Dealing with ambiguity Summary and Next Steps Key concepts review Creating your personal action plan
Boost Your Career By Enrolling In This Operations Management & Quality Assurance (QA) Manager Bundle To Overcome Your Challenges! 6 in 1 Operations Management & Quality Assurance (QA) Manager Bundle Improve your knowledge and enhance your skills to succeed with this Operations Management & Quality Assurance (QA) Manager bundle. This Operations Management & Quality Assurance (QA) Manager bundle is designed to build your competent skill set and enable the best possible outcome for your future. Our bundle is ideal for those who aim to be the best in their fields and are always looking to grow. This Operations Management & Quality Assurance (QA) Manager Bundle Contains 6 of Our Premium Courses for One Discounted Price: Course 01: Diploma in Operations Management Course 02: Quality Assurance (QA) Manager Course 03: Compliance Officer Training Level 3 Course 04: Transport and Logistics Management Course 05: Purchasing & Procurement Course 06: Material Management All the courses under this Operations Management & Quality Assurance (QA) Manager bundle are split into a number of expertly created modules to provide you with an in-depth and comprehensive learning experience. Upon successful completion of the Operations Management & Quality Assurance (QA) Manager bundle, an instant e-certificate will be exhibited in your profile that you can order as proof of your new skills and knowledge. Stand out from the crowd and get trained for the job you want. With this comprehensive Operations Management & Quality Assurance (QA) Manager bundle, you can achieve your dreams and train for your ideal career. This Operations Management & Quality Assurance (QA) Manager bundle covers essential aspects in order to progress in your chosen career. Why Prefer Us for Operations Management & Quality Assurance (QA) Manager? All-in-one package of 6 premium courses' Operations Management & Quality Assurance (QA) Manager bundle Earn a certificate accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Globally Accepted Standard Lesson Planning Free Assessments with this Operations Management & Quality Assurance (QA) Manager Bundle 24/7 Tutor Support available with this Operations Management & Quality Assurance (QA) Manager Bundle Start your learning journey straightaway! This Operations Management & Quality Assurance (QA) Manager's curriculum has been designed by Operations Management & Quality Assurance (QA) Manager experts with years of Operations Management & Quality Assurance (QA) Manager experience behind them. The Operations Management & Quality Assurance (QA) Manager course is extremely dynamic and well-paced to help you understand Operations Management & Quality Assurance (QA) Manager with ease. You'll discover how to master the Operations Management & Quality Assurance (QA) Manager skill while exploring relevant and essential topics. Assessment Process Once you have completed all the courses in the Operations Management & Quality Assurance (QA) Manager bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Operations Management & Quality Assurance (QA) Manager bundle is suitable for everyone. Requirements You will not need any prior background or expertise. Career path This Operations Management & Quality Assurance (QA) Manager bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - £29 If you are an international student, you will be required to pay an additional fee of 10 GBP for international delivery, and 4.99 GBP for delivery within the UK, for each certificate
Level 4 Internal Quality Assurance Qualification with Risk Management Training Level up your career possibilities with quality assurance expertise and develop the ability to in internal quality assessment. Our unique and intensive Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (RQF) qualification will open up a vast window for furnishing your career! This in-demand Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (RQF) qualification is awarded by Focus, an established Ofqual-regulated Awarding Organisation, ensuring a solid foundation and assisting you to gain in-depth knowledge of the quality assurance sector. You will be learning from the principles of quality assurance to the fundamentals of the assessment process to risk assessment at a workplace and much more! Upon completing this Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (RQF) qualification, you will ensure your professional position, progress further to higher levels of professional qualifications, and be able to ascend your career ladder. Not only that!!! Along with this well-organized Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (RQF) qualification, you will get a premium CPD accredited Risk Management course completely FREE!!! Enrol now and stand out brightly in this competitive field! Earn a globally recognised certificate and thrive in your life. Qualification Summary Qualification type: Level 4 Award Qualification title: Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (RQF) Accreditation status: Accredited Level: 4 Guided Learning Hours (GLH): 90 Total Qualification Time (TQT): 120 Qualification number (QN): 601/6107/3 ****Qualification Curriculum**** **Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (RQF)** Unit 1: Understanding The Principles And Practices Of Internally Assuring The Quality Of Assessment Unit 2: Internally Assure The Quality Of Assessment ***Curriculum of The FREE Course*** **Risk Management** Module 01: Introduction to Risk Management Module 02: Risk and Types of Risk Module 03: Benefits of Risk Management Module 04: Enterprise Risk Management Module 05: Risk Management Process Module 06: Risk Analysis and Assessment Module 07: The Risk Evaluation Process Module 08: Managing Financial Risks Module 09: The Fundamentals of Operational Risk Management Module 10: Managing Technology Risks Module 11: Managing Legal & Political Risk Module 12: Environmental Risk Assessment Module 13: Risk Assessment at Workplace Module 14: Market & Social Risk Assessment Module 15: Preparing Risk Management Plan: Step by Step Course Duration Guided Learning Hours These hours are made up of all contact time, guidance or supervision of a learner by a lecturer, supervisor, tutor, trainer or other appropriate providers of education or training. Guided Learning Hours for this qualification is 90. Total Qualification Time This is an estimate of the total length of time it is expected that a learner will typically take to achieve and demonstrate the level of attainment necessary for the award of the qualification i.e. to achieve all learning outcomes. Total Qualification Time is GLH and an estimate of the number of hours a learner is likely to spend in preparation, study or any other learning including assessment, which takes place as directed by, but not under the supervision of a lecturer, supervisor or tutor. The credit value, where given, for qualification, is determined by TQT, as one credit corresponds to 10 hours of learning. Total Qualification Time for this qualification is 120 hours. Method of Assessment Assessment activities consist of a few short assignments that you have to complete to show evidence of general reading while adding references to your work. All assignments should be submitted via the online portal. Certification Successful candidates will be awarded a Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (RQF) from Focus Awards Limited. You will also get a CPD accredited Risk Management certificate from Apex Learning. Progression Level 4 Award in Externally Assuring the Quality of Assessment Processes and Practice Level 4 Diploma in Learning and Development Who is this course for? Our extensive Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (RQF) course is suitable for ambitious learners who are already working or considering working in the Quality Assurance sector. The qualification is also suitable for individuals who: Wish to join in an assessor role Beginner this field and wish to acquire in-demand assessing skills wish to gain formal recognition of their skills want to study from home at their own convenience Requirements Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (RQF) qualification does not have any specific entry requirements for students. However, you must be at least 19 years old or above to register. Career path Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (RQF) You will have the ability to accomplish a lot of things with this certificate. Here are just a few examples: Internal quality assurer Market developer Marketing executive Quality monitoring officer
The Event Planning and Management Training course provides comprehensive knowledge and skills to successfully plan and execute various types of events. From understanding event planning steps to managing table settings and greetings, this course covers essential aspects of event management. Learning Outcomes: Understand the fundamentals of event planning and the necessary steps involved in organizing a successful event. Learn how to create invitations, manage greetings, and establish appropriate dress codes for different types of events. Gain knowledge of table manners and settings to create a pleasant dining experience for event attendees. Learn the intricacies of managing different types of events and ensuring their smooth execution. Acquire a solid understanding of event management principles, including logistics, coordination, and communication. Why buy this Event Planning and Management Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Event Planning and Management Training you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Event Planning and Management Training does not require you to have any prior qualifications or experience. You can just enrol and start learning. Prerequisites This Event Planning and Management Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Event Planning and Management Training is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Event Planning and Management Training Event Planning 01:33:00 Steps for Planning an Event 02:24:00 Invitations, Greetings, and Dress Code 01:09:00 Table Manners and Table Settings 01:51:00 The Event 01:09:00 What is Event Management 01:48:00 Types of Events 01:57:00 Mock Exam Mock Exam -Event Planning and Management Training 00:20:00 Final Exam Final Exam - Event Planning and Management Training 00:20:00
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Construction Management Diploma Level 5 Overview The Construction Management Diploma Level 5 course will help you manage a building project's design, planning, and construction with effectiveness. This certificate programme covers all facets of building projects, from planning and scheduling to cost estimation and management theories, with the goal of imparting core construction and management skills. The project delivery and manufacturing process, project control methodologies, and construction material scheduling will all be covered. You will advance your professional development by gaining practical, real-world information and critical management skills via this construction project management course. For people who are looking for a more senior position in the construction business and currently work in the field, this course is perfect. Why You Should Choose Construction Management Diploma Level 5 Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Construction Management Diploma Level 5 is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Construction Management Diploma Level 5 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Module 01: Introduction to Construction Management Introduction to Construction Management 00:16:00 Module 02: Project Life Cycle and Success Project Life Cycle and Success 00:25:00 Module 03: Cost Management Cost Management 00:19:00 Module 4: Role of Cost Estimator and New Aspects of Cost Estimation Role of Cost Estimator and New Aspects of Cost Estimation 00:10:00 Module 5: Elements and Factors influencing Cost Estimation Elements and Factors influencing Cost Estimation 00:16:00 Module 6: Cost Estimation in Construction Industry Cost Estimation in Construction Industry 00:38:00 Module 07: Preliminary Site Investigation and Site Organisation Preliminary Site Investigation and Site Organisation 00:22:00 Module 08: Site Management Site Management 00:16:00 Module 09: Construction Site Layout Planning and Temporary Facilities Management Construction Site Layout Planning and Temporary Facilities Management 00:19:00 Module 10: Planning and Management of Equipment Planning and Management of Equipment 00:29:00 Module 11: Construction Materials Management Construction Materials Management 00:19:00 Module 12: Vendor Analysis in Construction Management Vendor Analysis in Construction Management 00:21:00 Module 13: Construction Procurement Construction Procurement 00:16:00 Module 14: Stock Control Stock Control 00:19:00 Module 15: Supply Chain Management Supply Chain Management 00:21:00 Module 16: The Main Participators The Main Participators 00:18:00 Module 17: Quality Assurance and Customer Care Quality Assurance and Customer Care 00:18:00 Module 18: Legal Aspects of Contracting Legal Aspects of Contracting 00:16:00 Module 19: Human Resources Management Human Resources Management 00:19:00 Module 20: Risk and Value Management Risk and Value Management 00:18:00 Module 21: Communications, Information and Documentation of Construction Communications, Information and Documentation of Construction 00:21:00 Module 22: Health and Safety in Construction Management Health and Safety in Construction Management 00:22:00
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