You are in a job interview and negotiating your salary. You want to get the best possible deal, but you don't want to come across as greedy or arrogant. You need to know negotiation tactics to achieve your goals while maintaining a positive relationship with your potential employer. Learning Outcomes: Understand the key stages of negotiation and the importance of preparation. Learn powerful negotiation tools and strategies to achieve your desired outcome. Discover how to use your personal negotiating power and emotional intelligence effectively. Develop active listening skills to build rapport and understand the other party's perspective. This course on Negotiation Tactics will equip you with essential skills to navigate negotiations in any setting, from salary discussions to business deals. You will learn about the stages of negotiation and the importance of preparation, as well as powerful negotiation tools and strategies. You will also explore how to use your personal negotiating power and emotional intelligence to your advantage. Additionally, you will develop active listening skills to build rapport and understand the other party's perspective. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is suitable for anyone looking to improve their negotiation skills, from entry-level employees to senior executives. Whether you are negotiating for yourself or on behalf of others, this course will provide you with the knowledge and tools to achieve your desired outcome. Career path Sales Representative (£20,000 - £50,000) Business Development Manager (£30,000 - £60,000) Account Manager (£25,000 - £50,000) Procurement Manager (£35,000 - £70,000) Lawyer (£25,000 - £100,000+) Chief Executive Officer (£70,000 - £200,000+)
Selling Skills for Professionals: Part 2 Making the Sale Course Description Copyright Ross Maynard 2021 Course Description Welcome to Selling Skills for Professionals: Part 2 Making the Sale. In Part 1 of Selling Skills for Professionals I covered prospecting, that is identifying potential future clients and making the initial approach. In this course, Part 2 of Selling Skills for Professionals, I cover the sales process – converting a prospect into a client. In Selling Skills for Professionals: Part 2 Making the Sale, I look at the skills you need for selling professional services and how to create a series of webinars to build prospects’ interest. I then cover a five-step sales process in detail: Understand the current situation Surface the pain points Exploring the impacts of the pain points Shape the future state Close the sale The course also covers why people buy professional services, and why they might not buy; and it shows how to deal with objections. Selling professional services is not like selling a car, or solar panels. It’s about building a relationship with a prospect as a professional advisor; coaching them through the challenges facing them; and offering services tailored to their needs which will help the prospect make tangible improvements. If you want to know how to sell professional services successfully, this is the course for you. I hope you enjoy the course. Key Learning Points On completion of the course, delegates will be able to: Describe a five-stage sales process for professional services Identify the core skillset needed for selling professional services Deploy best practice when creating webinars to engage prospects Explore a prospect’s current situation on an online video call Identify a prospect’s pain points and explore their root causes and impacts Coach a prospect to visualise the future state they would like to get to be resolving the problems identified Handle objections surfaced as the prospect moves towards closing the sale Understand why people buy professional services, and why they don’t buy Reduce buyer’s remorse and plan to develop the client relationship after the sale Curriculum Module 1: The Foundations for Selling Professional Services Lesson 1: The Purpose of Prospecting Lesson 2: The Selling Professional Services Skillset Lesson 3: Moving Beyond Prospecting Lesson 4: Script for the Webinar Follow-Up Call Module 2: Building a Case for the Sale Lesson 5: No Pain No Gain Lesson 6: Building a Case: Initial Diagnosis Lesson 7: Building a Case: Root Causes Lesson 8: Building a Case: Impacts Lesson 9: Building a Case: Shaping the Future State Lesson 10: Building a Case: The Gap Module 3: Closing the Sale Lesson 11: Selling is about Change Lesson 12: A Time to Close Lesson 13: Closing (At Last) Module 4: Evasion and Objections Lesson 14: Evasion Lesson 15: Handling Objections Lesson 16: Specific Example of Objections Part 1 Lesson 17: Specific Example of Objections Part 2 Module 5: After the Sale Lesson 18: Aftercare Lesson 19: Key Learning Points Pre-Course Requirements There are no pre-course requirements Additional Resources None Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel
Showing Up to Be Your Best Every Day Your Organization is Agile...YAY! You are working in a prescribed framework (Scrum, Kanban, etc.) YAY! You are a part of a Dynamic team...YAY! You are all set and running as a defined High Performing team NO! So, what is in the way? Erin will help answer that, it isn't just a team problem. Through her experience in Agile environments, Erin realized many organizations check all the boxes for implementing agile, but forget the most important which are the behaviors. Over the years, Erin has started to focus on the behaviors needed in an agile environment. In this session you will look at questions like: what gets you excited? What makes you frustrated? What motivates you? How are you showing up? Are you owning your day or renting it? And why reflecting on these matters! Erin will provide tools that we will use to identify personal behaviors and statements that you will be able to use not only within your profession, your team, your organization, but also in your daily life outside of the office. Are you ready to show up to be your best? Learning Outcomes Uncover behaviors needed in an Agile environment. Tools that can be applied immediately after the session to help uncover challenges, strengths and possibilities Taking time to be introspective. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs.
What is Disciplined Agile? Where did it come from? Where is it going? How can it help me? In your organization, you are very likely using a variety of approaches to deliver solutions to your stakeholders. You might be using traditional waterfall, agile, or hybrid approaches. If you are applying agile methods or frameworks, you might be using Scrum, SAFe®, Lean Kanban, or 'roll your own' techniques. Regardless of what methods you are using, the Disciplined Agile (DA) tool kit can help you to be more effective. It is an agnostic, comprehensive library of strategies and practices, with practical advice for which ones work for in different contexts. Many organizations struggle to evolve an agile way of working (WoW) that makes sense for their unique situations. The good news is that you don't need to figure it out on your own. The DA tool kit leverages the experiences of thousands of teams who have already struggled through the very issues that our teams currently face. By referencing these strategies, you can accelerate your journey to project delivery success using a technique we call Guided Continuous Improvement (GCI). Learning Objectives This presentation explains the value of the Disciplined Agile tool kit and how to use it in practice with GCI across your entire organization, putting you on a path to true business agility. Learn what DA is and where it came from Learn about where DA is moving next Understand how DA can help you with your projects
Disciplined Agile Strategies for Greater Innovation Innovation isn't just for startups anymore. and in fact it never was. Unfortunately. most organizations are struggling to become more innovative. with their existing culture and ways of working (WoW) getting in their way more often than not. Given that innovation has become table stakes in the modern economy. this is a serious problem for established organizations. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.
Growing Up Agile: How the Next Generation Is Built for Agility The mix of generations in the workforce is rapidly changing the way organizations are structured and operate. The rise of Millennials and now Gen Z is infusing industries with individuals with higher levels of technical competency, operating in highly sophisticated technology eco-systems, with a drive to remove legacy ways of thinking. Presentation topics include: Mega Trends and Work Force Composition Traits of Generations and Impact to Industries The Next Great Generation and their Background Disruption is not just about products, it's also people This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.
Kanban: What is it and How Can I Implement it? Are you trying to implement Agile Scrum and it is just not a good fit? Is your team too small to make Scrum work? Is your team's work not conducive to incremental releases such as IT trouble tickets or customer support services? If any of these scenarios apply. you should consider Kanban as an alternative Agile approach. In this dynamic presentation. we will not only define Kanban and discuss the associated 6 practices. but we will also share how to implement Kanban. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.
The Four Pillars of Agile: Laying a Solid Agile Foundation Have you ever tried to take on a large life-changing decision and felt like you were trying to eat an elephant? Where could you possibly begin? What are the best tips to make certain you do not forget a major foundational factor? Prior to any company embarking on an Agile Journey, there need to be four significant steps in place. This session will teach you the importance of Culture, Organization, Process, and Sustainability. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.
Growing Up Agile: How the Next Generation Is Built for Agility The mix of generations in the workforce is rapidly changing the way organizations are structured and operate. The rise of Millennials and now Gen Z is infusing industries with individuals with higher levels of technical competency, operating in highly sophisticated technology eco-systems, with a drive to remove legacy ways of thinking. Presentation topics include: Mega Trends and Work Force Composition Traits of Generations and Impact to Industries The Next Great Generation and their Background Disruption is not just about products, it's also people This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.
Kanban: Sustainability for Your Teams, Agility for Your Business Credibility is not granted with a job title. Authority, maybe, but credibility must be earned. Leaders are losing credibility in Agile adoptions. They seek training and education for teams asking them to use Scrum or another Agile framework. The very same leaders then announce programs, policies or structures that directly contradict Agile and Scrum values and principles. This can hinder leadership's credibility and subsequently, their organization's Agile adoption. In this session, we explore some of these common leadership mistakes and how they can be avoided for greater success with Agile and Scrum. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.