26424 Management courses in Garforth delivered Online

Join our Personal Development Life Coaching course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Personal Development Life Coaching course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Personal Development Life Coaching course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! You will Learn The Following Things: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Personal Development Life Coaching. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement After completing the Personal Development Life Coaching course, you will receive your CPD-accredited Digital/PDF Certificate for £5.99. To get the hardcopy certificate for £12.99, you must also pay the shipping charge of just £3.99 (UK) and £10.99 (International). Who Is This Course for? This Personal Development Life Coaching is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Personal Development Life Coaching course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Personal Development Life Coaching Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Introduction Personal Development Promo 00:02:00 Personal Development Promo Skillshare 00:02:00 What You Will Learn 00:04:00 Your Personality Type Personality Type Introduction 00:02:00 Big 5 Personality Model 00:02:00 Myers-Briggs Type Indicator 00:04:00 The Hybrid Personality Model 00:09:00 How To Bring Out Your Strengths 00:10:00 Your Purpose Purpose Introduction 00:01:00 A Thought Experiment 00:04:00 Why Purpose Isn't Everything 00:03:00 Narrowing Down vs Generalizing 00:02:00 How To Narrow Down 00:07:00 How To Generalize 00:03:00 How To Transition To A Purpose Driven Life 00:06:00 Your Action Plan To Get Started 00:05:00 Mindset & Motivation Mindset & Motivation Introduction 00:01:00 Answering The 'Why' 00:02:00 The Right Expectation Management 00:03:00 The Two Mindsets 00:02:00 Why Nothing Is Fixed 00:02:00 6 Biggest Motivation Killers & How To Overcome Them 00:06:00 How To Guide Your Thoughts 00:07:00 Goal Setting Goal Setting Introduction 00:01:00 Why Goal Setting Is So Important 00:05:00 How To Create A Vision Statement 00:03:00 How To Set SMART Goals 00:06:00 How To Not Lose Track Of Your Goals 00:05:00 How To Track Your Progress 00:03:00 Building Better Habits Habits Introduction 00:02:00 What Are Habits 00:02:00 Why Habits Matter 00:01:00 How To Build A New Habit 00:05:00 Habit Stacking 00:03:00 How To Choose The Right Trigger 00:03:00 Writing Down Your Habit Sequence 00:01:00 How To Create Accountability 00:02:00 Set Small Goals Every Day 00:01:00 Healthy Living: Nutrition & Diet Healthy Living Introduction 00:01:00 How Your Diet Affects Your Health 00:04:00 Calories Explained 00:04:00 The Relationship Between Bodyweight & Health 00:05:00 Calories & Bodyweight In A Healthy Diet 00:02:00 Weight Loss & Health 00:03:00 Determining Your Daily Calorie Intake 00:03:00 Healthy Weight Ranges 00:02:00 Quality Protein Sources 00:01:00 Quality Carb Sources 00:01:00 Quality Fat Sources 00:01:00 How Much Of Each 00:04:00 Healthy Living: Exercise & Training What Does A Complete Workout Program Look Like? 00:03:00 Aerobic Exercise Overview 00:01:00 The Problem With Traditional Cardio 00:03:00 HIIT Cardio Explained 00:07:00 Resistance Training Overview 00:01:00 Muscle Building Formula 00:09:00 Beginner Gym Workout 00:06:00 Flexibility Overview 00:01:00 Common Stretching Mistakes 00:04:00 Daily Stretching Routine 00:03:00 Bringing Everything Together 00:01:00 People And Relationships People And Relationships Introduction 00:01:00 The Health Benefits Of Strong Relationships 00:03:00 How To Build Stronger Relationships 00:04:00 How To Fix A Broken Friendship 00:06:00 How To Manage Stress In A Romantic Relationship 00:04:00 How To Build Positive Work Relationships 00:04:00 Coaching Tools Coaching Tools Intro 00:01:00 What Clients Expect From Their Coach 00:04:00 Creating Your Ideal Coaching Persona 00:05:00 Getting To Know Your Client & Building Rapport 00:07:00 Grow Coaching Model 00:05:00 The Right Coaching Outline 00:03:00

Duration 3 Days 18 CPD hours This course is intended for Security Engineers Network Engineers Overview Upon completion of this course, students will be able to: Deploy gateways using the Gaia web interface Configure a Security Policy Learn about managing and monitoring a secure network Upgrade and configure a Security Gateway to implement a virtual private network for both internal and external, remote users The growing frequency and sophistication of security threats makes protecting your organization more difficult every year. Check Point?s integrated products provide end-to-end security from the enterprise to the cloud to your mobile worker?s personal devices. They prevent and mitigate cyberattacks and limit the data theft that often results from these threats. Introduction to Check Point TechnologyDeployment PlatformsIntroduction to the Security PolicyMonitoring Traffic & ConnectionsNetwork Address TranslationUsing SmartUpdateUser Management & AuthenticationIdentity AwarenessIntroduction to Check Point VPNsSmartLog

Duration 3 Days 18 CPD hours This course is intended for Security Engineers Network Engineers Overview Upon completion of this course, students will be able to: Deploy gateways using the Gaia web interface Configure a Security Policy Learn about managing and monitoring a secure network Upgrade and configure a Security Gateway to implement a virtual private network for both internal and external, remote users The growing frequency and sophistication of security threats makes protecting your organization more difficult every year. Check Point?s integrated products provide end-to-end security from the enterprise to the cloud to your mobile worker?s personal devices. They prevent and mitigate cyberattacks and limit the data theft that often results from these threats. Introduction to Check Point TechnologyDeployment PlatformsIntroduction to the Security PolicyMonitoring Traffic & ConnectionsNetwork Address TranslationUsing SmartUpdateUser Management & AuthenticationIdentity AwarenessIntroduction to Check Point VPNsSmartLog

Stop thinking schooled thoughts! Find out how as I share some tricks to enable you to immerse yourself in a life of learning without school.

This webinar looks at the what, how and why of prioritising relationships in unschooling and outlines three ways that will transform your child’s life and learning right now.

This webinar will introduce the four elements that every unschooler needs in order to be able to learn to read and share with you some of the experiences of other unschooling families and their children's journey with literacy.

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Planning & Goal Setting Masterclass course will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Planning & Goal Setting Masterclass course will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Planning & Goal Setting Masterclass and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Planning & Goal Setting Masterclass course is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Planning & Goal Setting Masterclass course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Planning & Goal Setting Masterclass will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Section 01: Introduction to Planning & Goal Setting Masterclass Preview of Course 00:05:00 Section 02: Goal Setting Masterclass Turn Dreams into Reality Steps to Reaching Your Goals 00:04:00 Why Goals Are So Important 00:04:00 Planning & Setting Goals 00:04:00 Incorporating Goals into Your Daily Life 00:05:00 Incorporating Goals into Your Business 00:04:00 Worksheets and Exercises for Goal Setting 00:03:00 Section 03: Incorporating Goals into Your Business How can I Make Goals Measurable? 00:03:00 10 Guidelines for Effective Goal Setting 00:04:00 8 Ways to Stay Committed to Your Goals 00:04:00 When You Should Keep Your Goals to Yourself 00:04:00 Set the Deadline to Achieve Your Goals 00:04:00 Section 04: Incorporating Goals into Your Daily Life The Power of Daily Goals (and 15 ideas to get you started) 00:04:00 How to Turn Goals into Monthly Actions, Weekly Routines, and Daily Habits 00:04:00 Setting Smarter Daily Goals 00:04:00 5 Daily Habits That Will Help You Manifest Your Goals 00:04:00 The Complete Guide to Planning Your 00:03:00 Section 05: Planning & Setting Goals Steps To Setting Good Goals 00:04:00 Steps to Accomplishing Your Life Goals and Resolutions 00:03:00 How to Write an Action Plan to Help You Achieve Your Goals 00:04:00 Things You Should Do When You Fail to Achieve Your Goals 00:04:00 The Magic of Thinking Big 00:05:00 Section 06: Steps to Reaching Your Goals How to Set Specific Goals to Improve Business Success 00:04:00 Time Management Tips for Achieving Your Goals 00:04:00 4 Tips to Writing Down Your Goals Effectively 00:04:00 How to Create an Action Plan to Achieve Your Goals 00:04:00 Why It's So Important to Set Daily Goals 00:04:00 Section 07: Why Goals Are So Important 5 Ways To Stay Focused In A World Full Of Distractions 00:05:00 10 Tools to Limit Distractions 00:03:00 5 Simple Steps Toward Reaching Your Goals with Help from Activation Triggers 00:04:00 Setting Goals Leads to Higher Performance 00:03:00 Section 08: Worksheets and Exercises for Goal Setting Benefits of Keeping a Journal 00:03:00 The Importance of a Social Support Network in Achieving Your Goals 00:04:00 The 'Average Perfect Day' Exercise 00:04:00 The 'Treasure Mapping' Exercise 00:03:00 The 'One Year from Now' Exercise 00:03:00 Section 09: Conclusion Review of Course 00:04:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Disruptive Leadership: Delivering Twice the Work in Half the Time Disruptive Leadership: Delivering Twice the Work in Half the Time Abstract: The inventor and co-creator of Scrum will describe its origins in military strategy, medical research on complex systems, and its application in product development and other domains such as education and defense. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Are you bored of searching the internet for a PTLLS - Level 3 Award in Education and Training or Level 3 Award in Education and Training course? Can't manage to discover a proper course that meets all of your requirements? Don't worry, you've just discovered the solution. Take a moment to browse through this comprehensive course that includes everything you need to succeed. The PTLLS - Level 3 Award in Education and Training programme is intended for individuals who want to work in education, most likely as early age instructors and trainers in a variety of contexts. This is the first step in becoming an entry-level teacher in the United Kingdom. Furthermore, the PTLLS - Level 3 Award in Education and Training is accredited by TQUK, one of the leading awarding organisations in the UK! PTLLS - Level 3 Award in Education and Training is the mandatory minimum qualification if you want to be a FE teacher or trainer in your chosen field in the UK. If you are thinking about getting into teaching, this PTLLS - Level 3 Award in Education and Training, previously known as the PTLLS course, is a great way to start. As a teacher, you can play a significant role in society and positively impact your students' lives. Currently, there is a huge demand for teaching jobs across the globe, and you know how satisfying it could be! So, if you aspire to be a changemaker, this is the ultimate course we can offer you. This PTLLS - Level 3 Award in Education and Training is designed so that both freshers and those working in an educational setting can get the benefit. Further, through this course, the current teachers can achieve formal recognition of their skills. Awarding Body The PTLLS - Level 3 Award in Education and Training is accredited by TQUK. A certificate from this renowned awarding body will bring you out as a highly marketable candidate within the desired industry. There is Something More for You with This PTLLS - Level 3 Award in Education and Training Course. Although we understand, many of you only come to search for PTLLS or AET courses but still here is a small gift for learners. As a course provider, we highly value our learners' needs. That is why we are giving you some relevant courses with PTLLS - Level 3 Award in Education and Training Course. Because these extra teaching and training courses will benefit you. With these courses, you can further enrich your knowledge and employability skills. Here are those - **[Free Courses]** Diploma in Special Education Needs (SEN) EYFS Teaching Diploma Early Years Level 4 Primary Teaching Diploma Level 2 Diploma for the Early Years Practitioner This PTLLS - Level 3 Award in Education and Training programme will be the perfect choice for any individual to kickstart a new career. Anyone who wants to pursue a career in education will find it gratifying and enjoyable. It is a good occupation since you will not only satisfy your own growth. Also it will assist many learners in achieving theirs. It is also a high-demand business, with many schools and universities looking for qualified instructors. It is a job in which you will not only teach but also learn. The PTLLS - Level 3 Award in Education and Training is a nationally recognised award for anybody who is presently teaching or training. Moreover, it will help those who desire to enter the field and get the necessary qualifications to work as a teacher or trainer. Learning Outcomes of the PTLLS - Level 3 Award in Education and Training Course By the end of this course, you will be able to: Identify and perform the roles of a teacher. Explain and apply the teaching and learning approaches. Plan a training session for your learners of different backgrounds. Describe the teachers' attributes and expectations. Prepare inclusive lessons and training sessions for your students. Analyse the role, responsibilities and relationships in education and training. Prepare and administer necessary assessments for your students. Why Choose this PTLLS - Level 3 Award in Education and Training course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Dedicated tutor support during office hour (Monday to Friday) Course developed by industry experts. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Gift Courses. Special Note: Please be informed that apart from the initial fee, you have to pay GBP 169 when submitting assignments. The PTLLS - Level 3 Award in Education and Training fulfils - Industry requirements and will help you get a full grasp of a teacher and trainer's duties and responsibilities, The boundaries imposed with regard to teaching, and how to present motivating class sessions to encourage students. By learning this PTLLS - Level 3 Award in Education and Training You will learn about the role, responsibilities, and duties of a teacher. Besides, you will be able to identify the significance of your existence in your students' lives. Also, You will know how you can bring effective change to them with your influence through this PTLLS - Level 3 Award in Education and Training. Further, inclusive teaching and learning is a very important concept in an educational setting. That is why we have included this PTLLS - Level 3 Award in Education and Training in our course so that you can learn. Besides, you will get an in-depth idea about how to perform an assessment. Curriculum of PTLLS Module 01: Understanding Roles, Responsibilities and Relationships in Education and Training Understand the Teaching Role and Responsibilities in Education and Training Understand Ways to Maintain a Safe and Supportive Learning Environment Understand the Relationships between Teachers and Other Professionals in Education and Training Module 02: Understanding and Using Inclusive Teaching and Learning Approaches in Education and Training Understand Inclusive Teaching and Learning Approaches in Education and Training Understand Ways to Create an Inclusive Teaching and Learning Environment Be Able to Plan Inclusive Teaching and Learning Be Able to Deliver Inclusive Teaching and Learning Be Able to Evaluate the Delivery of Inclusive Teaching and Learning Module 03: Understanding Assessment Understand Types and Methods of Assessment Used in Education and Training Understand How to Involve Learners and Others in the Assessment Process Understand the Role and Use of Constructive Feedback in the Assessment Process Understand Requirements for Keeping Records of Assessment in Education and Training ---------------------- ** [Free Course ] ** [Course -1] ** Diploma in Special Education Needs (SEN)** Module 1: Introduction Module 2: A Quick Overview of the New SEND Code of Practice Module 3: Legislation Related to SEN Module 4: SEN Assessments and Descriptors Module 5: Education for Children with Disabilities Module 6: Common SEN Conditions Found Within Mainstream Schools Module 7: Assessment and Planning for Children with Special Educational Needs Module 8: The Broader Children's Workforce Associated with Special Education Needs Provisions Module 9: Working with Other Professionals and Other Sources of Support and Information -------------- [Course -2] ** EYFS Teaching Diploma ** Module 1: An Overview of EYFS Module 2: Significance of Early Years in Development Module 3: Teaching Techniques Focusing EYFS Module 4: Curriculum for EYFS Teaching Module 5: EYFS Teaching Career Module 6: Fostering Learning and Development Module 7: Children Having Special Education Needs or Disabilities Module 8: Guiding Parents to the Early Years Foundation Stage Module 9: Safety Requirements Module 10: The EYFS Educational Philosophies and Privileges Module 11: The Process of Registration, Inspection, and Quality Improvement Module 12: EYFS Framework in 2021 Module 13: Finding Work as an EYFS Teacher ------------------------- [Course -3] ** Early Years Level 4 ** Module 1: Supporting the Emotional and Physical Well-being of Children Module 2: Equality, Diversity and Professional Partnerships Module 3: Health and Safety Legislation Module 4: Observations, Assessments and Planning Module 5: Safeguarding Children Module 6: The Early Years Foundation Stage Module 7: Managing in a Nursery Environment Module 8: Engaging in Professional Development --------------------------- [Course -4] ** Primary Teaching Diploma ** Module 01: Primary Education in the UK Module 02: Responsibilities, Qualifications and Skills Module 03: Initial Teacher Training Module 04: Types of Schools in the UK Module 05: Importance of Early Years in Development Module 06: EYFS Teaching Techniques Module 07: Teaching Primary English Module 08: Teaching Primary Mathematics Module 09: Teaching Primary Science, Design and Technology Module 10: Teaching Other Primary Subjects Module 11: Children Having Special Education Needs or Disabilities Module 12: EYFS Framework in 2021 Module 13: Self-Management and Dealing with Stress ----------------------- [Course -5] ** Primary Teaching Diploma ** --------------------- Level 3 PTLLS Qualification at a Glance Total Qualification Time (TQT - 120 Hours Guided Learning Hours (GLH) - 48 Hours Credit Value - 12 Minimum Age - 19 Purpose of the PTLLS - Level 3 Award in Education and Training Qualification This PTLLS - Level 3 Award in Education and Training qualification is designed to prepare learners for employment and support them to progress to a teaching role within the workplace. It has been developed for those intending to work in the post-16 education and training sector. What Skills You Will Gain from this PTLLS - Level 3 Award in Education and Training Course You will gain the following marketable qualities through the Level 3 Award in Education and Training course. Different hiring managers are looking for these below-mentioned qualities. Become an expert in education and training. Learn about the teacher's role. Master the learning and teaching approaches. Increase your session planning skills. Gain knowledge in teacher expectations & attributions. Understand how to deliver inclusive sessions which engage and motivate learners. Explain roles, responsibilities, and relationships in education and training. Identify how to create assessments in education and training. PTLLS - Level 3 Award in Education and Training Assessment Method In order to be eligible for the certification, you need to complete the following assessments. Three written assignments One microteaching session - 60 Minutes (Which can be submitted as a recorded video) Please note that you will be given precise instruction in the course material about writing the assignments and performing the micro-teach session. Moreover, if you face any difficulty, your tutor will be there to support you. You must submit all assignments via the online portal with full tutor support. Certification of PTLLS - Level 3 Award in Education and Training Course As soon as you submit your assignments and micro-teaching video, your tutor will assess those. Based on the assessor's evaluation, you will be graded either achieved/not achieved yet. If you are in the achieved category, you will receive an accredited certificate from the renowned awarding body TQUK. Progression If you achieve this PTLLS - Level 3 Award in Education and Training qualification, you could progress to: Level 3 Award in Assessing Vocationally Related Achievement Level 3 Certificate in Assessing Vocational Achievement Level 3 Award in Assessing Competence in the Work Environment Level 4 Certificate in Education and Training Level 4 Certificate for the Advanced Practitioner in Schools and Colleges Level 4 Award for Technology Enabled Educators Level 5 Diploma in Education and Training Who is this course for? Wherever you work, this PTLLS - Level 3 Award in Education and Training course is a must for you if you want to become a trainer. Besides, this PTLLS - Level 3 Award in Education and Training course is also appropriate for the following. Teacher & Trainer Consultant Job Hunters & School Leavers College or University Students & Graduates Tutors & Instructors Headmasters Education Consultants Education Providers Office Clerk & Administration Assistant Educational Psychologist Lecturer or Classroom Assistant Requirements Wherever you work, this PTLLS - Level 3 Award in Education and Training course is a must for you if you want to become a trainer. Besides, this PTLLS - Level 3 Award in Education and Training course is also appropriate for the following. Teacher & Trainer Consultant Job Hunters & School Leavers College or University Students & Graduates Tutors & Instructors Headmasters Education Consultants Education Providers Office Clerk & Administration Assistant Educational Psychologist Lecturer or Classroom Assistant Career path You can choose from a variety of professions either in teaching or training upon completion of the PTLLS - Level 3 Award in Education and Training course. These include - Primary School Teacher Secondary School Teacher Further Education Teacher Private Tutor Freelance Trainer Trainer at Your Workplace

Dealing with Angry or Rude Customers   Course Description   Copyright Ross Maynard 2021   Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful.   Key Learning Points  On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers.     Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation  L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Copy of customer behaviour policy     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel