Whether the Highfield Customer Service e-learning course is used as part of the training for a level 2 customer service qualification or as a stand-alone training course for staff and managers, learners will understand what is meant by, and how to deliver, good customer service in your organisation. From the basic principles of customer service to understanding and anticipating customers’ wants and needs, the course breaks information into engaging and interactive chunks. Areas covered Customer service principles Customers’ needs and expectations Behaviour and interpersonal skills Responding to problems or complaints Who is it aimed at? The course is useful for staff, managers, and apprentices working within any business
Master Microsoft Excel with our CPD Accredited Complete Course, covering Beginner, Intermediate & Advanced levels. Boost your skills for data analysis, financial management, and more. Ideal for students, recent graduates, job seekers, and professionals. Get recognized with a worldwide CPD certificate. Learn at your own pace with expert guidance and support. Elevate your career with Excel expertise. Enrol now!
Course Overview: Microsoft 365 Mastery Welcome to Microsoft 365 Mastery, a comprehensive course designed to empower individuals with the skills and knowledge needed to leverage the full potential of Microsoft 365 and its suite of applications. In this course, you will explore the diverse functionalities of Microsoft 365, covering its key components and applications through a structured series of modules. Module 1: Overview of Microsoft 365 and Its Applications Gain a comprehensive understanding of Microsoft 365, including its core components and applications. Explore how Microsoft 365 enhances productivity and collaboration in modern workplaces. Module 2: OneDrive and SharePoint Online Delve into OneDrive and SharePoint Online, powerful cloud-based storage and collaboration platforms. Learn how to efficiently manage files, collaborate on documents, and organize content using these tools. Module 3: Microsoft Teams and Outlook Discover the collaborative power of Microsoft Teams and the productivity features of Outlook. Explore how Teams facilitates seamless communication and collaboration, while Outlook helps manage emails, calendars, and tasks effectively. Module 4: Microsoft Planner and Forms Master Microsoft Planner for task management and project coordination, and learn to create surveys and quizzes using Microsoft Forms. Explore how these tools streamline workflow and gather valuable insights. Module 5: Power Automate and 365 Security Features Unlock the potential of automation with Power Automate, and explore essential security features within Microsoft 365. Learn to automate repetitive tasks and safeguard sensitive data effectively. Module 6: Admin Center and Accessibility Navigate the Microsoft 365 Admin Center and understand its role in managing user accounts, licenses, and security settings. Learn about accessibility features to ensure inclusivity and compliance within your organization. Module 7: Collaborative Editing and Integration with Other Tools Explore collaborative editing features across Microsoft 365 applications and discover how they enhance teamwork and productivity. Learn about integration possibilities with third-party tools to extend the capabilities of Microsoft 365. Module 8: Best Practices and Migration Strategies Acquire best practices for deploying and managing Microsoft 365 within your organization. Understand migration strategies to seamlessly transition from legacy systems to Microsoft 365 while minimizing disruptions. Throughout the course, you will engage in hands-on exercises, case studies, and practical demonstrations to reinforce your learning and develop valuable skills applicable to real-world scenarios. By the end of this course, you will emerge as a proficient Microsoft 365 user equipped to drive productivity, collaboration, and innovation within your organization. Join us on this journey to Microsoft 365 mastery! Course Curriculum Module 1_ Overview of Microsoft 365 and Its Applications Overview of Microsoft 365 and Its Applications 00:00 Module 2_ OneDrive and SharePoint Online OneDrive and SharePoint Online 00:00 Module 3_ Microsoft Teams and Outlook Microsoft Teams and Outlook 00:00 Module 4_ Microsoft Planner and Forms Microsoft Planner and Forms 00:00 Module 5_ Power Automate and 365 Security Features Power Automate and 365 Security Features 00:00 Module 6_ Admin Center and Accessibility Admin Center and Accessibility 00:00 Module 7_ Collaborative Editing and Integration with Other Tools Collaborative Editing and Integration with Other Tools 00:00 Module 8_ Best Practices and Migration Strategies Best Practices and Migration Strategies 00:00
Overview: Support Worker Training Program Welcome to our comprehensive 'Support Worker Training' program, designed to empower individuals with the knowledge and skills necessary to excel in the field of support work. In today's dynamic healthcare environment, the demand for compassionate and well-trained support workers is higher than ever. Our program addresses key aspects of support work through a series of engaging and informative modules. Module 1: Introduction to Support Work Gain a solid foundation in the principles and ethics of support work. Understand the importance of effective communication, boundaries, and establishing trust with clients. Module 2: Understanding Disabilities Delve into the world of disabilities. Learn about various types of disabilities, their impact on individuals, and strategies for creating inclusive and supportive environments. Module 3: Supporting Clients with Physical Disabilities Explore the unique challenges faced by individuals with physical disabilities. Acquire practical skills in assisting with mobility, adaptive equipment, and promoting independence. Module 4: Supporting Clients with Mental Health Challenges Develop a deep understanding of mental health challenges. Learn to recognize symptoms, provide emotional support, and contribute to the overall well-being of clients facing mental health issues. Module 5: The Role of the Support Worker in Promoting Mental Health and Well-being Discover proactive approaches to mental health promotion. Explore strategies for fostering a positive environment, promoting self-esteem, and supporting clients in their journey towards mental well-being. Module 6: The Role of the Support Worker in Crisis Intervention Equip yourself with crisis intervention skills. Learn to identify, assess, and respond to crisis situations effectively. Understand the importance of collaboration with other professionals and agencies in crisis management. Why Choose Our Support Worker Training Program? Comprehensive Curriculum: Our program covers a wide range of topics essential for success in support work. Expert Instructors: Learn from experienced professionals in the field who bring real-world insights to the training. Interactive Learning: Engage in hands-on activities, case studies, and simulations to reinforce your understanding. Flexible Learning: Access modules at your own pace, making it convenient for working professionals or those with busy schedules. Career Advancement: Position yourself as a highly skilled and sought-after support worker in the competitive healthcare industry. Embark on a rewarding journey with our 'Support Worker Training' program, where knowledge meets compassion, and together, we make a difference in the lives of those who need it most. Enroll now and take the first step toward a fulfilling career in support work. Course Curriculum Module 1 - Introduction to Support Work Introduction to Support Work 00:00 Module 2_ Understanding Disabilities Understanding Disabilities 00:00 Module 3_ Supporting Clients with Physical Disabilities Supporting Clients with Physical Disabilities 00:00 Module 4_ Supporting Clients with Mental Health Challenges Supporting Clients with Mental Health Challenges 00:00 Module 5_ The Role of the Support Worker in Promoting Mental Health and Well-being The Role of the Support Worker in Promoting Mental Health and Well-being 00:00 Module 6_ The Role of the Support Worker in Crisis Intervention The Role of the Support Worker in Crisis Intervention 00:00
Course Description Get instant knowledge from this bite-sized Recruitment Consultant Diploma Part - 1 course. This course is very short and you can complete it within a very short time. In this Recruitment Consultant Diploma Part - 1 course you will get fundamental ideas of recruitment consultation, the key understanding of the importance of recruitment, sales in the recruitment industry and so on. Enrol in this course today and start your instant first step towards familiarising yourself with the importance and implications of recruitment. Learn faster for instant implementation. Learning Outcome Familiarise with the importance and implications of recruitment Get an overview of the recruitment industry Deepen your understanding of sales and selling in the recruitment industry Understand the UK Recruitment Legislation How Much Do Recruitment Consultants Earn? Senior - £36,000 (Apprx.) Average - £26,000 (Apprx.) Starting - £19,000 (Apprx.) Requirement Our Recruitment Consultant Diploma Part - 1 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Recruitment Consultant Diploma Part - 1 Introduction to Recruitment: Importance and Implications 00:17:00 An Overview of the Recruitment Industry 00:27:00 The UK Recruitment Legislation 00:28:00 Sales and Selling in the Recruitment Industry 00:11:00 Assignment Assignment - Recruitment Consultant Diploma Part - 1 00:00:00
Are you fighting to beat your bad habit? Do you need help controlling your urges? In Powerful Discipline Guide, you will learn how to train your brain for self-discipline mastery. You will learn why self-discipline is so important to achieving your life goals, and why having poor discipline can destroy you. Broke down into four detailed modules, this personal development course introduces seven effective strategies for building unbreakable self-discipline. You will learn how to eliminate temptations to create an environment free of distractions to improve your productivity and boost your willpower. This course will also teach you how to make effective lifestyle changes to gain complete mastery over your mind. Learning Outcomes: Learn the art of discipline and control to overcome challenging timesTrain your brain to beat your bad habits and stay strong to control your urgesUnderstand the benefits of self-discipline and how having poor discipline can destroy youDiscover 7 effective strategies for building unbreakable self-disciplineKnow the differences between discipline and motivationIncrease your productivity and boost your willpower through effective mind exercisesEliminate temptations and create an environment free of distractions Career Path This discipline training course will train your brain to master self control and build unshakable self confidence. On successful completion, learners will have the skills to stay in control of their urges and build incredible willpower. This course is ideal for: Life CoachesSports ProfessionalsStudentsAnyone looking to lose weightAnyone looking to beat their bad habits Unit 01: Introduction 1 - Introduction 00:02:00 Unit 02: Art of Discipline & Benefits The Art of Discipline 00:08:00 Benefits of Self-Discipline 00:10:00 Unit 03: KEY Discipline Skills, Tools & Insights Why Poor Discipline Can Destroy You 00:10:00 7 Strategies to Build Unbreakable Self-Discipline 00:10:00 How to Develop Powerful Self Discipline 00:11:00 Superiority of Discipline over Motivation 00:07:00 Unit 04: Conclusion Final Thoughts & Tips 00:01:00
Sage 50 Payroll Complete Course Overview If you want to work in the accounting or finance sector but lack the necessary payroll knowledge and abilities, the Sage 50 Payroll Complete Course is the ideal course for you. Sage is a widely used software system that is utilized by both large and small organizations worldwide. You must be familiar with Sage 50 Payroll in order to stay up to date with technology and get hired by the majority of firms. You will be a great addition to any business after completing this course. An annual cost of salaries, tax code modification, SSP processing, employing advanced payment choices, and more will all be covered in this course. While the list is endless, one thing always stays the same: Sage 50 Payroll will keep you informed about the newest techniques and technology, enabling you to utilize it with assurance. Why You Should Choose Sage 50 Payroll Complete Course Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Sage 50 Payroll Complete Course is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Sage 50 Payroll Complete Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Sage 50 Payroll For Beginners Module 1: Payroll Basics Payroll Basics 00:10:00 Module 2: Company Settings Company Settings 00:08:00 Module 3: Legislation Settings Legislation Settings 00:07:00 Module 4: Pension Scheme Basics Pension Scheme Basics 00:06:00 Module 5: Pay Elements Pay Elements 00:14:00 Module 6: The Processing Date The Processing Date 00:07:00 Module 7: Adding Existing Employees Adding Existing Employees 00:08:00 Module 8: Adding New Employees Adding New Employees 00:12:00 Module 9: Payroll Processing Basics Payroll Processing Basics 00:11:00 Module 10: Entering Payments Entering Payments 00:12:00 Module 11: Pre-Update Reports Pre-Update Reports 00:09:00 Module 12: Updating Records Updating Records 00:09:00 Module 13: E-Submissions Basics e-Submissions Basics 00:09:00 Module 14: Process Payroll (November) Process Payroll (November) 00:16:00 Module 15: Employee Records And Reports Employee Records and Reports 00:13:00 Module 16: Editing Employee Records Editing Employee Records 00:07:00 Module 17: Process Payroll (December) Process Payroll (December) 00:12:00 Module 18: Resetting Payments Resetting Payments 00:05:00 Module 19: Quick SSP Quick SSP 00:10:00 Module 20: An Employee Leaves An Employee Leaves 00:13:00 Module 21: Final Payroll Run Final Payroll Run 00:07:00 Module 22: Reports And Historical Data Reports and Historical Data 00:08:00 Module 23: Year-End Procedures Year-End Procedures 00:09:00 Sage 50 Payroll Intermediate Level Section 01: The Outline View And Criteria The Outline View and Criteria 00:11:00 Section 02: Global Changes Global Changes 00:07:00 Section 03: Timesheets Timesheets 00:12:00 Section 04: Departments And Analysis Departments and Analysis 00:11:00 Section 05: Holiday Schemes Holiday Schemes 00:10:00 Section 06: Recording Holidays Recording Holidays 00:12:00 Section 07: Absence Reasons Absence Reasons 00:13:00 Section 08: Statutory Sick Pay Statutory Sick Pay 00:16:00 Section 09: Statutory Maternity Pay Statutory Maternity Pay 00:17:00 Section 10: Student Loans Student Loans 00:09:00 Section 11: Company Cars Company Cars 00:13:00 Section 12: Workplace Pensions Workplace Pensions 00:21:00 Section 13: Holiday Funds Holiday Funds 00:13:00 Section 14: Roll Back Roll Back 00:03:00 Section 15: Passwords And Access Rights Passwords and Access Rights 00:08:00 Section 16: Options And Links Options and Links 00:10:00 Section 17: Linking Payroll To Accounts Linking Payroll to Accounts 00:08:00 Assignment Assignment - Sage 50 Payroll Complete Course 00:00:00
Has your life lost direction or purpose? Do you want to know the secret to inner peace? The ZEN: For Personal Development course will teach you how to banish your fears and overcome your personal obstacles, by embracing the ancient philosophy of Zen. Through this course, you will learn how Zen can help you to transform into the person you've always wanted to be. It will teach you mindfulness techniques for keeping yourself grounded and overcoming ego-centred problems. You will also learn how to overcome your personal demons by channelling positive energy. This course is open to everyone and can be studied on a part-time or full-time basis. Start your spiritual journey today to gain complete control over your mind and attract success in all areas of your life. ZEN: For Personal Development Module 01: Beginning Concepts 00:04:00 Module 02: What is ZEN? 00:11:00 Module 03: Past- Future Problem/Trap 00:06:00 Module 04: Major ZEN Teachings 00:07:00 Module 05: The 5 Precepts 00:13:00 Module 06: The 5 Roots of Suffering 00:15:00 Module 07: Thinking & Beliefs 00:06:00 Module 08: The Problem of 'EGO' 00:08:00 Module 09: Watching the Thinker 00:08:00 Module 10: Defeating Negative Thinking 00:13:00 Module 11: Escaping Your Prison 00:07:00 Module 12: The Sword of Meditation 00:27:00 Module 13: More ZEN Concepts - Part 1 00:08:00 Module 14: More ZEN Concepts - Part 2 00:13:00 Module 15: More ZEN Concepts - Part 3 00:11:00 Module 16: Powerful ZEN Philosophies - Part 1 00:13:00 Module 17: Powerful ZEN Philosophies - Part 2 00:07:00 Module 18: Learning Powerful Emotional Control 00:09:00 Module 19: BONUS VIDEO - Embrace Your Gifts 00:09:00