26637 Management courses in Downpatrick delivered Online

Master Emotional Intelligence for Crucial Moments Course Overview: "Master Emotional Intelligence for Crucial Moments" is an in-depth course designed to enhance your emotional intelligence (EQ) to handle critical situations with clarity and confidence. Throughout this course, you will develop the skills to manage your emotions effectively, understand others’ emotions, and use these insights to navigate complex interactions. Learners will explore key emotional intelligence concepts, gaining the ability to apply them during high-pressure moments. This course equips you with the tools to improve decision-making, strengthen leadership qualities, and handle crises with emotional composure. By the end, you’ll be able to influence outcomes positively in both personal and professional settings, enhancing your overall interpersonal effectiveness. Course Description: This course offers comprehensive insights into mastering emotional intelligence, focusing on its application during crucial moments. You will explore how EQ can be used to pause and reflect, understand emotional triggers, and manage stress in critical situations. Topics such as taming emotional responses, using EQ in leadership, and emotional regulation in times of crisis are central to the course. Learners will engage with various tools and strategies that support emotional self-awareness, empathy, and leadership. By developing these skills, learners will gain an enhanced ability to maintain composure, inspire others, and lead with emotional intelligence in high-stakes environments. This course provides essential skills for those aiming to excel in leadership, communication, and conflict resolution, ensuring they remain calm and focused in the most challenging moments. Master Emotional Intelligence for Crucial Moments Curriculum: Module 01: The Crucial EQ Moment - It's In The Pause Module 02: Use Emotional Intelligence To Tame Your Brain And Cope During Crises Module 03: Emotionally Intelligent Leadership In Action (See full curriculum) Who is this course for? Individuals seeking to enhance their emotional intelligence for career growth. Professionals aiming to improve leadership and crisis management skills. Beginners with an interest in emotional intelligence and personal development. Anyone looking to strengthen their interpersonal skills in high-pressure situations. Career Path: Leadership Roles Conflict Resolution Specialist Human Resources Manager Executive Coach Organisational Development Consultant Crisis Management Advisor

Overview Dive deep into the intricate world of medical coding with our comprehensive course, offering an immersive experience in the standardised language of healthcare. Our curriculum not only initiates you into the introductory aspects but also takes you through detailed coding conventions and guidelines for various diseases and conditions, spanning infectious diseases to congenital abnormalities. Understanding medical coding is imperative in the healthcare industry for accurate documentation, billing, and patient care, making it an indispensable skill for anyone interested in a career in healthcare administration. Learning Outcomes Understand the foundational principles of medical coding and its significance in healthcare. Decode and apply conventions specific to the ICD-10-CM. Interpret and implement chapter-specific coding guidelines for a diverse range of diseases and conditions. Differentiate and categorise diseases into their respective chapters, ensuring precise documentation. Synthesise medical records, disease classifications, and coding guidelines to ensure accurate medical billing and administrative procedures. Why buy this Certificate in Medical Coding- ICD-10-CM at QLS Level 3? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this course for? Individuals keen on starting a career in healthcare administration and billing. Medical administrators looking to refine and update their knowledge. Healthcare professionals desiring an understanding of the backend administrative process. Medical students wishing to diversify their skill set. Coding enthusiasts interested in the healthcare sector. Career path Medical Coder: £24,000 - £29,000 annually Health Information Manager: £30,000 - £36,000 annually Medical Records Technician: £20,000 - £26,000 annually Clinical Documentation Specialist: £28,000 - £34,000 annually Health Data Analyst: £27,000 - £33,000 annually Medical Billing Manager: £29,000 - £35,000 annually Prerequisites This Certificate in Medical Coding- ICD-10-CM at QLS Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £85 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Medical coding Introduction Medical Coding Introduction 00:15:00 Placeholder 00:01:00 How to Use Medical Coding Books? 00:36:00 Conventions for the ICD-10-CM Conventions Introduction 00:03:00 Conventions Part: 01 00:19:00 Conventions Part: 02 00:17:00 Conventions Part: 03 00:17:00 Conventions Part: 04 00:37:00 General Coding Guidelines Locating a code in the ICD-10-CM 00:02:00 Level of Detail in Coding 00:01:00 Code or codes from A00.0 through T88.9, Z00-Z99.8 00:01:00 Signs and symptoms 00:02:00 Conditions that are not an integral part of a disease process 00:02:00 Conditions that are not an integral part of a disease process 00:02:00 Multiple coding for a single condition Part: 01 00:02:00 Multiple coding for a single condition Part: 02 00:01:00 Acute and Chronic Conditions 00:02:00 Combination Code 00:02:00 Sequela (Late Effects) 00:02:00 Impending or Threatened Condition 00:01:00 Reporting Same Diagnosis Code More than Once 00:01:00 Laterality 00:02:00 Documentation by Clinicians Other than the Patient's Provider 00:02:00 Documentation of Complications of Care Part: 01 00:02:00 Documentation of Complications of Care Part: 02 00:01:00 Borderline Diagnosis 00:01:00 Use of Sign -Symptom- Unspecified Codes 00:02:00 Coding for Healthcare Encounters in Hurricane Aftermath 00:06:00 Chapter Specific Coding Guidelines Introduction Digital Medical Coding Mastery (DMCM) 00:05:00 Chapter 1: Certain Infectious and Parasitic Diseases (A00-B99) HIV Coding Guidelines 00:13:00 Infections resistant to antibiotics 00:02:00 Coding of Sepsis, Severe Sepsis, and Septic Shock 00:13:00 Zika virus infections 00:02:00 Chapter 2: Neoplasms (C00-D49) Introduction of Neoplasm or Cancer 00:02:00 Treatment directed at Malignancy or Cancer 00:02:00 Treatment of Secondary Cancer site 00:02:00 Coding & Sequencing of complications 00:04:00 Primary malignancy previously excised 00:01:00 Encounters involving chemotherapy, immunotherapy and radiation therapy 00:02:00 Encounter to determine extent of malignancy 00:01:00 Signs and Symptoms with Neoplasms 00:02:00 Admission for pain control management 00:01:00 Malignancy in two or more non-contiguous sites 00:02:00 Disseminated Malignant Neoplasm 00:01:00 Malignant Neoplasm without specification of site 00:01:00 Sequencing of Neoplasm Codes 00:06:00 Current Malignancy versus personal history of Malignancy 00:04:00 Leukemia, Multiple Myeloma 00:02:00 Aftercare, Follow-up, Prophylactic organ removal 00:05:00 Chapter 3: Endocrine, Nutritional, and Metabolic Diseases (E00-E89) Introduction Endocrine, Nutritional, and Metabolic Diseases 00:01:00 Diabetes mellitus (DM) 00:01:00 Diabetes mellitus and use of insulin 00:01:00 DM in Pregnancy 00:01:00 Complications due to Insulin Pump Malfunction 00:02:00 Secondary Diabetes Mellitus (DM) 00:06:00 Chapter 4: Mental, Behavioral and Neurodevelopmental disorders (F01 - F99) Pain Disorder related to Psychological Factor 00:02:00 MSBP (Munchausen's Syndrome By Proxy) 00:05:00 Chapter 5: Diseases of the Nervous System (G00-G99) Introduction of Nervous System 00:04:00 Pain Coding Guidelines 00:03:00 Pain due to Device and Post OP Pain 00:03:00 Post OP Pain associated 00:01:00 Chronic Pain, Neoplasm related and Chronic pain Syndrome 00:05:00 Tip for Today 00:03:00 Chapter 6: Diseases of the Eye and Adnexa (H00-H59) Glaucoma Coding Guidelines 00:07:00 Blindness Coding Guidelines 00:07:00 Chapter 7: Diseases of the Circulatory System (I00-I99) Hypertension (HTN) Coding Guidelines 00:06:00 Different types of Hypertension combination codes 00:10:00 Coronary Artery Disease (CAD) Coding Guidelines 00:04:00 Intra and Postoperative CVA 00:03:00 Acute and Sequela Cerebrovascular Accident (CVA) 00:06:00 Myocardial Infarction (MI) 00:09:00 Tip for Today 00:03:00 Chapter 8: Diseases of the Respiratory System (J00-J99) Guidelines for COPD 00:07:00 Guidelines for Respiratory Failure and Influenza 00:07:00 Ventilator Associated Pneumonia (VAP) 00:05:00 Chapter 9: Diseases of the Skin and Subcutaneous Tissue (L00-L99) Pressure Ulcer Coding Guidelines 00:07:00 Non Pressure Ulcer Coding Guidelines 00:06:00 Chapter 10: Diseases of the Musculoskeletal System & Connective Tissue (M00-M99) Musculoskeletal System 00:14:00 Chapter 11: Diseases of Genitourinary System (N00-N99) CKD & Transplant status 00:09:00 Tip for you 00:02:00 Chapter 12: Pregnancy, Childbirth, and the Puerperium (O00-O9A) General Rules to code Pregnancy 00:15:00 Selection of Codes in obstetrics 00:10:00 Pre-existing conditions in Pregnancy 00:07:00 Pregnancy Combination conditions 00:17:00 Postpartum and Peri partum 00:09:00 Termination and Spontaneous Abortion 00:09:00 Chapter 13: Certain Conditions Originating in the Perinatal Period (P00-P96) Newborn General Guidelines 00:10:00 Additional Diagnosis and Newborn codes 00:07:00 Chapter 14: Congenital malformations, deformations, chromosomal abnormal(Q00-Q99) Congenital Malformation Codes 00:07:00 Chapter 15: Symptoms, signs, & abnormal clinical & laboratory findings (R00-R99) Symptoms Guidelines R Series 00:16:00 Chapter 16: Injury, poisoning, certain consequences of external causes (S00-T88) Coding Injury & Fracture 00:26:00 Coding of Burns and Corrosions 00:15:00 Adult, Child Abuse, Neglect 00:07:00 Adverse effect, Poisoning 00:17:00 Complication of Care 00:09:00 Conclusion Conclusion 00:01:00 Assignment Assignment - Certificate in Medical Coding- ICD-10-CM at QLS Level 3 04:00:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00

This free of charge short course helps learners understand the Principles of Prevention - ERIC PD, its ideal for those studying CITB SMSTS, SSSTS, NEBOSH and IOSH Managing Safely and anyone who is required to carry out risk assessments

The Course offers an understanding of the statistical concepts and epidemiological strategies utilized in health and social care. The learner will be able to understand and apply strategies to deal with medical and pandemic-related emergencies and understand the statistical tools used to measure mortality, morbidity and general trends in health and social care. After the successful completion of this course, the learner will be able to; Define epidemiology and statistics in health and social care. Understand the importance of epidemiology and statistics in health and social care. Understand measures of disease frequency, including incidence and prevalence. Understand types of epidemiology, including descriptive and analytic epidemiology. Understand the applications of epidemiology in health and social care, including surveillance of disease, identification of risk factors, and evaluation of interventions. Understand descriptive statistics, including central tendency and variability measures. Understand the applications of statistics in health and social care, including data analysis, sample size calculation, and power calculation. The Course offers an understanding of the statistical concepts and epidemiological strategies utilized in health and social care. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Epidemiology and Statistics in Health and Social Care Self-paced pre-recorded learning content on this topic. Epidemiology and Statistics in Health and Social Care Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and gets updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Clinic/Hospital Supervisor, Director, Manager Health Associate Public Health policy makers/professionals. Health and social care professionals. Social Entrepreneurs with interest in public health and general well-being. Average Completion Time 2 Weeks Accreditation 4 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

The course aims to master the accounting fundamentals with Understanding of Accounting Concepts, Principles, and Theories.  After the successful completion of the course, you will be able to learn about the following; Understand accounting concepts. Learn various accounting concepts and principles. Concepts of accounting theory. Learn various elements of accounting theory. Learn financial statement fraud and its types. This course is designed to provide students with a comprehensive understanding of accounting concepts and principles, including the key elements of accounting theory. Through this module, students will explore various accounting concepts, such as assets, liabilities, equity, revenue, and expenses, and how they are recorded and reported in financial statements. Additionally, students will learn about the principles of financial accounting, including the accounting equation and double-entry accounting. In addition to these foundational concepts, this module also covers the accounting theories underpinning the field. Students will learn about the key elements of accounting theory, including the agency, stakeholder, and positive accounting theories, and how these theories shape how accounting is practised. Furthermore, students will be introduced to financial statement fraud, including its various types, and how it can be prevented and detected in modern accounting practice. This course is designed to provide students with a comprehensive understanding of accounting concepts and principles, including the key elements of accounting theory. Through this module, students will explore various accounting concepts, such as assets, liabilities, equity, revenue, and expenses, and how they are recorded and reported in financial statements. Additionally, students will learn about the principles of financial accounting, including the accounting equation and double-entry accounting. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understanding Accounting Concepts, Principles and Theories Self-paced pre-recorded learning content on this topic. Understanding Accounting Concepts, Principles and Theories Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Accountant Financial Analyst Business Manager Controller Financial Controller Chief Financial Officer (CFO) Financial Reporting Manager Tax Accountant Auditor Investment Banker Financial Consultant Business Owner/Entrepreneur. Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Depression is a standout amongst the most troublesome encounters in life, yet it is one of the most characteristics of subjective complaints. Regardless what causes it for a particular individual (and there are typically numerous hazard components included), depression will influence all parts of a man's understanding: their enthusiastic express, their behavior, their contemplation, and their physical working. Sadly, changes in each of these regions have a tendency to amplify changes in the others, making a spiral of side effects. This course will go over such terminology related to depression and stress alleviation and how to successfully limit its impacts on your body. It provides you with a straightforward and practical approach to overcoming depression, anxiety, and stress in your life. On the off chance that you are sick of the various courses concentrating on the next pill you can take for depression and are prepared for genuine transform from the spirit, at that point you ought to take this course today! Who is the course for? Adults who are affected should take this course. Individuals who already suffer from depression or could do in future. Any person who is looking for depression help on the web and who needs to learn approaches to managing depression from the comfort of their home. Any individual who needs a 100% healthy treatment for depression that does not have any nasty reactions, similar to the symptoms from medications. Any individual who has been on antidepressants and found that antidepressants haven't worked for them. Individuals who know that their friend is suffering from depression in school/work and wants to help. Sad Businessmen. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be ages 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hard copy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Overcome Depression is a useful qualification to possess and would be beneficial for the following careers: School teachers. Counsellor. Psychologist. Therapist. Healthcare practitioner. Social worker. Instructor. Modules Why Depression 01:00:00 Be Friendly 00:30:00 Keep Nutrition In Check 01:00:00 Proper Sleep 00:30:00 Regular Exercise 01:00:00 Don't Drink 00:30:00 Be Confident Yourself 00:15:00 See Some One 01:00:00 Mock Exam Mock Exam-How to overcome depression? 00:20:00 Final Exam Final Exam-How to overcome depression? 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview Health and Safety at Work and the Laws Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Health and Safety at Work and the Laws Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: Workplace Health And Safety Laws Workplace Health And Safety Laws 00:05:00 Module 02: Managing For Health And Safety Managing For Health And Safety 00:07:00 Module 03: Risk Assessment And Common Risks Risk Assessment And Common Risks 00:07:00 Module 04: Workplace Health, Safety And Welfare Workplace Health, Safety And Welfare 00:06:00 Module 05: Accidents And Ill Health At Work Accidents And Ill Health At Work 00:04:00 Module 06: Electrical, Fire And Gas Safety Electrical, Fire And Gas Safety 00:06:00 Module 07: Safety In Different Work Settings Safety In Different Work Settings 00:05:00 Module 08: Work Equipment Hazards And Risk Control Work Equipment Hazards And Risk Control 00:06:00 Module 09: Other Health And Safety Hazards At Work Other Health And Safety Hazards At Work@ 00:05:00

The Safeguarding Vulnerable Adults Training has been developed to help vulnerable adults and safeguard them by identifying the gap between neglect and abuse. This course further focuses on the significance of communication. Start learning Adult Safeguarding that will give you enough knowledge and skills to build your dream career. About this course This Adult Safeguarding helps to grow your skills faster through the power of relevant content and world-class tutors. In this industry-leading bite-sized course, you will learn up-to-date knowledge in the relevant field within a few hours and get certified immediately. The modules of this course are very easy to understand and all of the topics are split into different sections. You will easily grasp and use the knowledge gained from this course in your career and go one step ahead of your competitors. The course is designed to improve your employability and provide you with the tools you need to succeed. Enrol today and start learning your essential skills. Why choose this course Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Get 24/7 help or advice from our email and live chat teams Get full tutor support on weekdays (Monday to Friday) Course Design The Adult Safeguarding is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Who Is This Course For:​ This Adult Safeguarding is ideal for those who want to be skilled in this field or who wish to learn a new skill to build their dream career. If you want to gain extensive knowledge, potential experience, and be an expert in the related field then this is a great course for you to grow your career. Requirements This course is for anyone who would like to learn Adult Safeguarding related skills to aid his/her career path. No formal entry prerequisites are required Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Course Content Module 01: An Introduction to Safeguarding of Vulnerable Adults An Introduction to Safeguarding of Vulnerable Adults 00:15:00 Module 02: Safeguarding Legislations Safeguarding Legislations 00:25:00 Module 03: Understanding Abuse and Neglect Understanding Abuse and Neglect 00:25:00 Module 04: Policy, Roles and Responsibilities Safeguarding Vulnerable Adults Policy, Roles and Responsibilities 00:32:00 Module 05: Understanding the Importance of Communication in Care Understanding the Importance of Communication in Care 00:20:00 Module 06: Sharing Information and Responding To a Disclosure Sharing Information and Responding To a Disclosure 00:20:00 Module 07: Reporting Your Concern Reporting Your Concern 00:17:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Register on the Designated Safeguarding Lead (DSL) today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The Designated Safeguarding Lead (DSL) is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Designated Safeguarding Lead (DSL) Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Designated Safeguarding Lead (DSL), all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Safeguarding Children Module 01: Introduction to Safeguarding 00:21:00 Module 02: Laws and Guidance 00:43:00 Module 03: Child Abuse 00:49:00 Module 04: Child Sexual Exploitation 00:38:00 Module 05: Responding to Disclosure and Reporting 00:25:00 Module 06: Risks and Risk Assessment 00:16:00 Module 07: Things to Do after Referral 00:24:00 Module 08: Record Keeping 00:18:00 Safeguarding Vulnerable Adults Module 01: An Introduction to Safeguarding of Vulnerable Adults 00:15:00 Module 02: Safeguarding Legislations 00:25:00 Module 03: Understanding Abuse and Neglect 00:25:00 Module 04: Policy, Roles and Responsibilities 00:23:00 Module 05: Understanding the Importance of Communication in Care 00:20:00 Module 06: Sharing Information and Responding To a Disclosure 00:20:00 Module 07: Reporting Your Concern 00:17:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Dealing with Angry or Rude Customers   Course Description   Copyright Ross Maynard 2021   Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful.   Key Learning Points  On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers.     Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation  L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Copy of customer behaviour policy     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel