26842 Management courses in Comber delivered Online

Level 5 Diploma in Retail Management Online Do you want to be the next big retail superstar? Are you ready to take your current retail career to the next level? This dynamic global sector could be yours with this comprehensive Level 5 Diploma in Retail Management. In retail management, achieving customer satisfaction is essential. Enrol in our Level 5 Diploma in Retail Management to advance your retail management talent and some highly relevant retail management skills to progress your management excellence. Other courses are included with Level 5 Diploma in Retail Management Course Complete Bundle Course 01: Level 5 Retail Management Course Course 02: Level 4 Time Management Course Course 03: Business Management Course [ Note: Free PDF certificate as soon as completing the Level 5 Diploma in Retail Management course] Level 5 Diploma in Retail Management Industry Experts Designed this Level 5 Diploma in Retail Management course into 16 detailed modules. Assessment Method of Level 5 Diploma in Retail Management After completing each module of the Level 5 Diploma in Retail Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Level 5 Diploma in Retail Management After completing the MCQ/Assignment assessment for this Level 5 Diploma in Retail Management course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Level 5 Diploma in Retail Management Learners can take this training Level 5 Diploma in Retail Management course even if they have no prior knowledge of Retail Management and there are no age restrictions. As a result, anyone who is enthusiastic and ambitious about Retail Management can enrol in the course. There are no admissions deadlines, and you can start this Retail Management course at any time. Requirements Level 5 Diploma in Retail Management There are no specific requirements for this Level 5 Diploma in Retail Management course because it does not require any advanced knowledge or skills. Career path Level 5 Diploma in Retail Management After completing the Level 5 Diploma in Retail Management, you will be able to grasp specific knowledge and skills with the highest level of confidence in order to improve yourself and enhance your professional skills such as: Retail Team Leader Sales Producer Service Supervisor Store Manager Warehouse Producer Floor Leader Team Leader Certificates Certificate of completion Digital certificate - Included

24 Hour Flash Deal **25-in-1 UK Insurance Excellence: Advanced Diploma in Insurance and Risk Management Mega Bundle** UK Insurance Excellence: Advanced Diploma in Insurance and Risk Management Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the UK Insurance Excellence: Advanced Diploma in Insurance and Risk Management package online with Studyhub through our online learning platform. The UK Insurance Excellence: Advanced Diploma in Insurance and Risk Management bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Advanced Diploma in Insurance and Risk Management course provides complete 360-degree training on Advanced Diploma in Insurance and Risk Management. You'll get not one, not two, not three, but twenty-five UK Insurance Excellence: Advanced Diploma in Insurance and Risk Management courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Advanced Diploma in Insurance and Risk Management courses are yours for as long as you want them once you enrol in this course This UK Insurance Excellence: Advanced Diploma in Insurance and Risk Management Bundle consists the following career oriented courses: Course 01: Understanding Insurance Principles in the UK Course 02: Actuary Certification: Navigating the Complex World of Risk and Finance Course 03: Finance: Financial Risk Management Course 04: Corporate Risk And Crisis Management Course 05: Finance Law Fundamentals: Legal Aspects of Financial Transactions Course 06: Pension UK Course 07: Credit Control and Compliance Training Course 08: Governance and Risk Management: Navigating Corporate Strategies Course 09: Business Law Course 10: Financial Investigator Course 11: Stakeholder Management Course 12: Financial Analysis Methods Course 13: Financial Advisor Training Course 14: Accounting Fundamentals Diploma Course 15: Comprehensive Mortgage Advice and Financial Guidance Course 16: Mastering UK Self Assessment Tax Return Procedures Course 17: Fraud Detection & Prevention: Safeguarding Against Deception Course 18: Marginal Costing in Economics: Financial Decision-Making Course 19: Improving Your Credit Score: Financial Health Strategies Course 20: Financial Crime Officer Course 21: Improve your Financial Intelligence Course 22: Influencing and Negotiation Skills Course 23: Time Management Course 24: Leadership Skills Training Course 25: Decision Making and Critical Thinking Online Course The UK Insurance Excellence: Advanced Diploma in Insurance and Risk Management course has been prepared by focusing largely on Advanced Diploma in Insurance and Risk Management career readiness. It has been designed by our Advanced Diploma in Insurance and Risk Management specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The UK Insurance Excellence: Advanced Diploma in Insurance and Risk Management Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Advanced Diploma in Insurance and Risk Management bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Advanced Diploma in Insurance and Risk Management Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Advanced Diploma in Insurance and Risk Management Elementary modules, allowing our students to grasp each lesson quickly. The Advanced Diploma in Insurance and Risk Management course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive UK Insurance Excellence: Advanced Diploma in Insurance and Risk Management bundle, you really hit the jackpot. Here's what you get: Step by step Advanced Diploma in Insurance and Risk Management lessons One to one assistance from Advanced Diploma in Insurance and Risk Managementprofessionals if you need it Innovative exams to test your knowledge after the Advanced Diploma in Insurance and Risk Managementcourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Advanced Diploma in Insurance and Risk Management courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Advanced Diploma in Insurance and Risk Management certificate and transcript on the next working day Easily learn the Advanced Diploma in Insurance and Risk Management skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Advanced Diploma in Insurance and Risk Management training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Advanced Diploma in Insurance and Risk Management Requirements To participate in this Advanced Diploma in Insurance and Risk Management course, all you need is - A smart device A secure internet connection And a keen interest in Advanced Diploma in Insurance and Risk Management Career path You will be able to kickstart your Advanced Diploma in Insurance and Risk Management career because this course includes various courses as a bonus. This bundle is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Advanced Diploma in Insurance and Risk Management career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

Learn how to handle catering and security management smartly to get maximum success in the event planning business. This course will educate you to master event planning by teaching you all the necessary steps you need to take. Start learning Event Planning Course: Catering and Security Management that will give you enough knowledge and skills to build your dream career. About this course This Event Planning Course: Catering and Security Management helps to grow your skills faster through the power of relevant content and world-class tutors. In this industry-leading bite-sized course, you will learn up-to-date knowledge in the relevant field within a few hours and get certified immediately. The modules of this course are very easy to understand and all of the topics are split into different sections. You will easily grasp and use the knowledge gained from this course in your career and go one step ahead of your competitors. The course is designed to improve your employability and provide you with the tools you need to succeed. Enrol today and start learning your essential skills. Why choose this course Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Get 24/7 help or advice from our email and live chat teams Get full tutor support on weekdays (Monday to Friday) Course Design The Event Planning Course: Catering and Security Management is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Who Is This Course For: This Event Planning Course: Catering and Security Management is ideal for those who want to be skilled in this field or who wish to learn a new skill to build their dream career. If you want to gain extensive knowledge, potential experience, and be an expert in the related field then this is a great course for you to grow your career. Requirements This course is for anyone who would like to learn Event Planning Course: Catering and Security Management related skills to aid his/her career path. No formal entry prerequisites are required Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Course Content Module 1: Business Development for Event Planning Module 2: Catering Service Management Module 3: Safe Cleaning and Waste Management Module 4: Security Management at Event Course Content Event Planning: Catering and Security Management Module 1: Business Development for Event Planning 00:15:00 Module 2: Catering Service Management 00:13:00 Module 3: Safe Cleaning and Waste Management 00:13:00 Module 4: Security Management at Event 00:09:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Level 7 QLS Endorsed Course | CPD & CiQ Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access

Follow your dreams by enrolling on the Commercial Cleaning Management course today and develop the experience, skills and knowledge you need to enhance your expert development. Commercial Cleaning Management will help you arm yourself with the qualities you need to work towards your dream job. Study the Commercial Cleaning Management training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Commercial Cleaning Management course will allow you to enhance your CV, impress potential employers, and stand out from the crowd.  This Commercial Cleaning Management course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Commercial Cleaning Management course through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the Commercial Cleaning Management course, to ensure you are supported every step of the way. Get a digital certificate as proof of your Commercial Cleaning Management course completion. Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Commercial Cleaning Management course. The Commercial Cleaning Management course is designed by industry experts and is tailored to help you learn new skills with ease.  The Commercial Cleaning Management is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the Commercial Cleaning Management when it suits you. Access the Commercial Cleaning Management course modules from any internet-enabled device, including computers, tablets, and smartphones. The Commercial Cleaning Management course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the Commercial Cleaning Management now and start learning instantly! What You Get Out Of Studying Commercial Cleaning Management With Janets: Receive a digital Certificate upon successful completion of the Commercial Cleaning Management course Get taught by experienced, expert instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Description The Commercial Cleaning Management training course is delivered through Janets' online learning platform. Access the Commercial Cleaning Management content from any internet-enabled device whenever or wherever you want to. The Commercial Cleaning Management course has no formal teaching deadlines, meaning you are free to complete the course at your own pace. Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who Is This Course For: The Commercial Cleaning Management is ideal for those who already work in this sector or are an aspiring expert. This Commercial Cleaning Management course is designed to enhance your expertise and boost your CV. Learn key skills and gain a expert lesson to prove your newly-acquired knowledge. Requirements: The Commercial Cleaning Management is open to all students and has no formal entry requirements. To study the Commercial Cleaning Management course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path: The Commercial Cleaning Management is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the Commercial Cleaning Management and gain an industry-acknowledged lesson that will help you excel in finding your ideal job. Course Content Module 1: An Introduction to the Cleaning Job An Introduction to the Cleaning Job 00:17:00 Module 2: The Diversity of Cleaning Jobs The Diversity of Cleaning Jobs 00:23:00 Module 3: Cleaning Equipment, Products and Clothing Cleaning Equipment, Products and Clothing 00:22:00 Module 4: House Cleaning House Cleaning 00:19:00 Module 5: Food Kitchen and Commercial Kitchen Cleaning Food Kitchen and Commercial Kitchen Cleaning 00:20:00 Module 6: Bathrooms and Toilets Bathrooms and Toilets 00:19:00 Module 7: Office Cleaning Office Cleaning 00:16:00 Module 8: Cleaning External Surfaces and Areas Cleaning External Surfaces and Areas 00:15:00 Module 9: Dealing with Non-Routine Waste Dealing with Non-Routine Waste 00:18:00 Module 10: Chemical Safety, Keyholding and Alarm Codes for Cleaners Chemical Safety, Keyholding and Alarm Codes for Cleaners 00:18:00 Module 11: Starting a Cleaning Business and Planning for it Planning and Starting a Cleaning Business 00:14:00 Module 12: Running the Business with Quality Service Running the Business with Quality Service 00:19:00 Module 13: Customer Satisfaction Customer Satisfaction 00:20:00 Module 14: Management of Staff Management of Staff 00:19:00 Module 15: Marketing, Advertising and Sales Marketing, Advertising and Sales 00:21:00 Module 16: Expansion Management Expanding Your Business 00:15:00 Module 17: Business Insurance, Tax and Additional Equipment Business Insurance, Tax and Additional Equipment 00:21:00 Mock Exam Mock Exam - Commercial Cleaning Management 00:20:00 Final Exam Final Exam - Commercial Cleaning Management 00:20:00 Assignment Assignment - Commercial Cleaning Management 2 weeks, 1 day Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

MSP® certification provides guidance for programme managers, business change managers and the next step for project managers to develop their knowledge and skills to be able to positively respond to the challenges for managing programmes and larger, more strategic or multiple projects. MSP 5th edition emphasizes flexibility, adaptability, and responsiveness by adopting an incremental approach to the programme lifecycle and thus enabling organizational agility. AXELOS offers two levels of MSP Examination: MSP Foundation and MSP Practitioner. The MSP Foundation Examination is intended to assess whether the candidate can demonstrate sufficient recall and understanding of the MSP programme management framework. The MSP Foundation qualification is a prerequisite for the MSP Practitioner Examination, which assesses the ability to apply understanding of the MSP programme management framework in context. The MSP® 5th Edition Foundation course is a training based on the exam specification for MSP Foundation certification and is aligned with the Managing Successful Programmes (5th Edition) guide from AXELOS.

Develop essential leadership and management skills in our dynamic course. Enhance your ability to motivate teams, make strategic decisions, and drive success.

Dive into the enriching world of mental health and behavioural science with our meticulously crafted bundle: "Youth Mental Health, Psychological Wellbeing, and Behaviour Management." This comprehensive bundle gives you a thorough understanding of Youth Mental Health, Psychological Wellbeing, and Behaviour Management, emphasizing theoretical insights. Embark on a compelling journey with our three QLS-endorsed courses that explore Youth Mental Health, Psychological Wellbeing, and Behaviour Management. Completion of these courses earns you a hardcopy certificate, solidifying your theoretical proficiency in these key areas. To enrich your learning journey, this bundle includes five relevant CPD QS-accredited courses. Dive deeper into Meditation & Mindfulness, gain a fresh perspective on Mental Health with Positive Psychology, explore the nuances of Self-Help Psychology: Mental Freedom, understand the complexities of Addiction and Mental Health - Dual Diagnosis, and unravel the Psychology of Anxiety and Stress. Key Features of the Youth Mental Health, Psychological Wellbeing and Behaviour Management Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Youth Mental Health, Psychological Wellbeing and Behaviour Management bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Youth Mental Health QLS Course 02: Psychological Wellbeing QLS Course 03: Behaviour Management 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Meditation & Mindfulness Course 02: Mental Health with Positive Psychology Course 03: Self-Help Psychology: Mental Freedom Course 04: Addiction and Mental Health - Dual Diagnosis Course 05: Psychology of Anxiety and Stress In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Youth Mental Health, Psychological Wellbeing and Behaviour Management courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Ready to enhance your knowledge of Youth Mental Health, Psychological Wellbeing, and Behaviour Management? Embark on this educational journey today! Learning Outcomes: Gain theoretical knowledge about Youth Mental Health and Psychological Wellbeing. Learn about the theory behind Behaviour Management. Gain theoretical insights into Meditation & Mindfulness. Learn how to use Positive Psychology to improve mental health. Understand the concept of Self-Help Psychology: Mental Freedom. Gain insights into the complexities of Addiction and Mental Health - Dual Diagnosis. Grasp theoretical knowledge about the Psychology of Anxiety and Stress. Our "Youth Mental Health, Psychological Wellbeing, and Behaviour Management" bundle offers a profound understanding of the intricacies of mental health and behaviour management. We combine three QLS-endorsed and five CPD QS-accredited courses, to offer an in-depth theoretical exploration into these critical areas of study. Embark on an insightful journey that deepens your understanding of Youth Mental Health, Psychological Wellbeing, and Behaviour Management, and lays a solid foundation for your pursuit of a career in these fields. CPD 270 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring professionals in mental health and behavioural science fields. Individuals looking to enhance their theoretical knowledge of psychological wellbeing. Anyone interested in gaining a deeper understanding of youth mental health. Those interested in learning about behaviour management. Career path Youth Mental Health Specialist - £30,000 - £50,000 per year. Psychological Wellbeing Practitioner - £25,000 - £37,000 per year. Behaviour Management Coordinator - £23,000 - £40,000 per year. Meditation & Mindfulness Coach - £20,000 - £45,000 per year. Mental Health Counsellor - £22,000 - £48,000 per year. Stress and Anxiety Therapist - £25,000 - £45,000 per year. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

In this fast paced world of business, it is essential that the groups of people working together should work as a team. No one person can accomplish the challenging targets alone. Our online course will support you to teach your group of individuals in a Team Building event to become an even more efficient team. It is designed to create a real difference in the way you and your team approach the coming year's challenges together. You will be acquainted with team training basics and how to do problem-solving with the unit members. You will also be able to carry out personality assessments and learn empathetic listening. Lastly, You will benefit from this course by learning tips and techniques that will enhance your competence and confidence when managing, influencing and leading teams and individuals. Course Highlights HR Management: Employee Training is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed HR Management: Employee Training into 7 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 2 hours, 15 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose HR Management: Employee Training Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? HR Management: Employee Training is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our HR Management: Employee Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Chapter-1 What Is Team Training 00:15:00 Chapter-2 Identifying The Problem And Solving 00:15:00 Chapter-3 Personality Assessments 00:30:00 Chapter-4 Sensitive Listening 00:15:00 Chapter-5 Spoken Communication Training 00:30:00 Chapter-6 Written Communication Training 00:15:00 Chapter-7 Conclusion 00:15:00 Mock Exam Final Exam

Description: Customer Service and Relation Management Diploma This Diploma in Customer Service and Relation Management aims to address the development of service industries and the need for customer-supplier relationship. This program equips one with knowledge and skills related to service marketing, customer service, customer relationship management, service design, service quality management, etc. Customer Relationship Management (CRM) is a business strategy for maximizing shareholder value through acquiring, enhancing and retaining desired customers. This course will examine the concepts, processes and technologies an organization uses to achieve superior performance through client intelligence. Aligning business activities around the client creates an opportunity to collect an extensive quantity of client-related descriptive and behavioural data, which shall be very useful. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service and Relation Management Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience or qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service and Relation Management Diploma is fully compatible with any kind of device. Whether using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course, you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques FREE 00:09:00 Formal and Informal Communication 00:02:00 Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication 00:13:00 Electronic Communication 00:19:00 Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals FREE 00:10:00 Energy Distribution 00:09:00 Time Logs 00:11:00 Personal World View 00:10:00 Strengths 00:09:00 A Building Your Toolbox 00:10:00 Establishing Your Action Plan 00:11:00 Customer Service What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing Your Script 00:45:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Who are Your Customers? 00:15:00 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Customer Relationship Management Training Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 The Development Team 00:15:00 Evaluating and Reviewing Your Program 00:15:00 Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Becoming A Customer Service Professional Module One - Getting Started 00:30:00 Module Two: The Importance of Safety 00:15:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam - Customer Service and Relation Management Diploma 00:20:00 Final Exam Final Exam - Customer Service and Relation Management Diploma 00:20:00 Certificate & Transcript Order Your Certificates and Transcripts 00:00:00