26784 Management courses in Chester delivered Online

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Customer Service Manager will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Customer Service Manager will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Customer Service Manager and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Customer Service Manager is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Customer Service Manager. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Customer Service Manager will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Module 01: Who We Are and What We Do Who We Are and What We Do 00:17:00 Module 02: Establishing Your Attitude Establishing Your Attitude 00:12:00 Module 03: Identifying and Addressing Customer Needs Identifying and Addressing Customer Needs 00:12:00 Module 04: Generating Return Business Generating Return Business 00:14:00 Module 05: In-Person Customer Service In-Person Customer Service 00:10:00 Module 06: Giving Customer Service over the Phone Giving Customer Service over the Phone 00:12:00 Module 07: Providing Electronic Customer Service Providing Electronic Customer Service 00:12:00 Module 08: Recovering Difficult Customers Recovering Difficult Customers 00:15:00 Module 09: Understanding When to Escalate Understanding When to Escalate 00:14:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Discover the world of feline behaviour and health in our 'Cat Care' course. Gain valuable insights into common cat behaviour issues, from scratching to OCD, and learn to create a harmonious environment for your furry friend. In the second part, explore cat health problems, from seizures to kidney diseases, and master preventive care for a happy and healthy cat. Equip yourself to be a responsible cat owner and ensure your feline companion thrives. Join us on this enriching journey into the world of cat care. Learning Outcomes of Cat Care Course: Understand various cat behaviour issues and their underlying causes. Develop effective strategies to manage and modify cat behaviour problems. Recognize common cat health problems and their symptoms. Learn preventive measures to promote your cat's long-term health. Gain practical knowledge on ways to boost your cat's immunity and overall well-being. Why buy this Cat Care Course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Cat Care course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Cat Care course for? Aspiring cat owners looking to prepare for the responsibilities of cat ownership. Current cat owners seeking to better understand and manage their cat's behavior and health. Animal enthusiasts interested in expanding their knowledge of feline care. Veterinary assistants or pet caregivers aiming to enhance their skills in cat care. Anyone looking to provide the best possible care for their beloved feline companions. People already working in the relevant fields and want to polish their knowledge and skill. Career path Veterinary Technician: £18,000 - £30,000 per year Pet Behaviorist: £20,000 - £45,000 per year Animal Welfare Officer: £18,000 - £30,000 per year Pet Care Specialist: £16,000 - £25,000 per year Veterinary Nurse: £18,000 - £30,000 per year Animal Shelter Manager: £22,000 - £40,000 per year Prerequisites This Cat Care course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Cat Care course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Introduction Course Introduction 00:02:00 Cat Behavior Issue 1: Scratching Behavior Scratching Behavior 00:07:00 Cat Behavior Issue 2: Intercat Aggression Intercat Aggression 00:05:00 Cat Behavior Issue 3: Attention Seeking Behavior Attention Seeking Behavior 00:08:00 Cat Behavior Issue 4: Petting Induced Aggression Petting Induced Aggression 00:05:00 Cat Behavior Issue 5: Redirected Aggression Redirected Aggression 00:07:00 Cat Behavior Issue 6: Separation Anxiety Separation Anxiety 00:08:00 Cat Behavior Issue 7: Obsessive Compulsive Disorder (OCD) Obsessive Compulsive Disorder (OCD) 00:05:00 Cat Behavior Issue 8: Urine Marking Urine Marking 00:09:00 Cat Behavior Issue 9: Excessive Vocalisation Excessive Vocalisation 00:08:00 Cat Behavior Issue 10: Spilling Water Spilling Water 00:04:00 Cat Behavior Issue 11: Destructive Chewing Destructive Chewing 00:05:00 Cat Behavior Issue 12: Fear in Cats Fear in Cats 00:09:00 Cat Behavior Issue 13: Play Aggression Play Aggression 00:07:00 Cat Health Problem 1: Seizures 1.1 Seizures: Ways to Identify 00:02:00 1.2 Seizures: Causes 00:02:00 1.3 Seizures: Ways to Manage 00:02:00 1.4 Seizures: Preventive Measures 00:01:00 Cat Health Problem 2: Obesity 2.1 Obesity: Ways to Identify 00:02:00 2.2 Obesity: Health Consequences 00:01:00 2.3 Obesity: Causes 00:01:00 2.4 Obesity: Ways to Manage 00:02:00 Cat Health Problem 3: Hearing Loss 3.1 Hearing Loss: Ways to Identify 00:02:00 3.2 Hearing Loss: Causes 00:02:00 3.3 Hearing Loss: Ways to Manage 00:03:00 3.4 Hearing Loss: Preventive Measures 00:01:00 Cat Health Problem 4: Feline Cognitive Dysfunction (FCD) / Memory Loss 4.1 FCD / Memory Loss: Ways to Identify 00:05:00 4.2 FCD / Memory Loss: Causes 00:01:00 4.3 FCD / Memory Loss: Ways to Manage 00:04:00 Cat Health Problem 5: Urinary Incontinence 5.1 Urinary Incontinence: Ways to Identify 00:01:00 5.2 Urinary Incontinence: Causes 00:01:00 5.3 Urinary Incontinence: Ways to Manage 00:03:00 Cat Health Problem 6: Arthritis / Joint Pain 6.1 Arthritis / Joint Pain: Ways to Identify 00:03:00 6.2 Arthritis/ Joint Pain: Causes 00:01:00 6.3 Arthritis: Ways to Manage 00:04:00 Cat Health Problem 7: Vision Loss 7.1 Vision Loss: Ways to Identify 00:05:00 7.2 Vision Loss: Causes 00:01:00 7.3 Vision Loss: Ways to Manage 00:03:00 7.4 Vision Loss: Preventive Measures 00:01:00 Cat Health Problem 8: Diabetes 8.1 Diabetes: Ways to Identify 00:03:00 8.2 Diabetes: Ways to Manage 00:02:00 Cat Health Problem 9: Cancer 9.1 Cancer: Ways to Identify 00:03:00 9.2 Cancer: Causes 00:03:00 9.3 Cancer: Preventive Measures 00:02:00 Cat Health Problem 10: Dental Diseases 10.1 Dental Diseases: Ways to Identify 00:03:00 10.2 Dental Diseases: Preventive Measures 00:02:00 Cat Health Problem 11: Fatty Liver Disease 11.1 Fatty Liver Disease: Ways to Identify 00:02:00 11.2 Fatty Liver Disease: Causes 00:02:00 11.3 Fatty Liver Disease: Ways to Manage 00:02:00 11.4 Fatty Liver Disease: Preventive Measures 00:02:00 Cat Health Problem 12: Heart Diseases 12.1 Heart Diseases: Ways to Identify 00:02:00 12.2 Heart Diseases: Causes 00:02:00 12.3 Heart Diseases: Preventive Measures 00:01:00 Cat Health Problem 13: Hyperthyroidism 13.1 Hyperthyroidism: Ways to Identify 00:03:00 13.2 Hyperthyroidism: Causes 00:01:00 13.3 Hyperthyroidism: Ways to Manage 00:01:00 Cat Health Problem 14: Kidney Diseases 14.1 Kidney Diseases: Ways to Identify 00:02:00 14.2 Kidney Diseases: Health Consequences 00:02:00 14.3 Kidney Diseases: Causes 00:01:00 14.4 Kidney Diseases: Ways to Manage 00:02:00 Cat Health Problem 15: Lactose Intolerance 15.1 Lactose Intolerance: Ways to Identify and Causes 00:02:00 15.2 Lactose Intolerance: Ways to Manage 00:03:00 Cat Health Problem 16: Feline Distemper Disease (Vaccination) 16.1 Feline Distemper Disease: Causes 00:02:00 16.3 Feline Distemper Disease: Ways to Manage 00:01:00 16.4 Feline Distemper Disease: Preventive Measures 00:02:00 Cat Health Problem 17: Rabies 17.1 Rabies: Ways to Identify 00:03:00 17.2 Rabies: Management & Prevention 00:04:00 Conclusion: Ways to Boost Immunity of your Cat Ways to Boost Immunity of your Cat 00:03:00 Assignment Assignment - Cat Care 00:00:00

Embarking on a journey into the world of feline fascination? The 'Cat Care and Dog Training Course' is an all-encompassing curriculum that is crafted under the supervision of industry experts and delves deep into the unique behavioural intricacies of cats, as well as touching upon the pivotal issues related to cat health care. Whether it's understanding the complexities of inter-cat aggression or the factors contributing to feline obesity, this course brings a treasure trove of knowledge right to your fingertips. But that's not all! For those dog lovers, finding the right 'dog training near me' has never been easier. This course seamlessly integrates vital components of dog training, ensuring you are well-equipped to foster harmonious relationships with both cats and dogs alike. Learning Outcomes Analyse and address various cat behavioural issues, from scratching behaviours to excessive vocalisation. Implement strategies to combat specific cat health challenges, including diabetes and dental diseases. Employ techniques to mitigate complex cat behavioural challenges such as obsessive compulsive disorder and redirected aggression. Understand and manage health concerns such as feline cognitive dysfunction and urinary incontinence. Implement preventive health measures for cats, including understanding vaccinations like rabies and feline distemper. Discover ways to enhance the immunity of your cat for optimum health and well-being. Gain insights into foundational dog training methodologies for harmonious pet integration. Why buy this Cat Care and Dog Training Course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Cat Care and Dog Training Course you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Cat Care and Dog Training Course course for? This course is ideal for: Pet lovers aiming to gain deeper insights into cat behaviours and health issues. Individuals seeking a comprehensive understanding of both feline care and dog training. Aspiring pet trainers or carers wanting to broaden their expertise. Cat owners looking for practical solutions to common behavioural and health problems. Dog enthusiasts wanting to integrate foundational dog training knowledge into their skill set. Prerequisites This Cat Care and Dog Training Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Feline Behavioural Specialist: £30,000 - £45,000 annually Veterinary Nurse Specialising in Cats: £21,000 - £30,000 annually Animal Welfare Officer: £20,000 - £28,000 annually Professional Dog Trainer: £25,000 - £40,000 annually Pet Care Business Owner: £30,000 - £60,000 (depending on the size and location of business) Animal Shelter Manager: £28,000 - £40,000 annually. Course Curriculum Introduction Cat Behavior Issue 1: Scratching Behavior Scratching Behavior 00:07:00 Cat Behavior Issue 2: Intercat Aggression Intercat Aggression 00:05:00 Cat Behavior Issue 3: Attention Seeking Behavior Attention Seeking Behavior 00:08:00 Cat Behavior Issue 4: Petting Induced Aggression Petting Induced Aggression 00:05:00 Cat Behavior Issue 5: Redirected Aggression Redirected Aggression 00:07:00 Cat Behavior Issue 6: Separation Anxiety Separation Anxiety 00:08:00 Cat Behavior Issue 7: Obsessive Compulsive Disorder (OCD) Obsessive Compulsive Disorder (OCD) 00:05:00 Cat Behavior Issue 8: Urine Marking Urine Marking 00:09:00 Cat Behavior Issue 9: Excessive Vocalisation Excessive Vocalisation 00:08:00 Cat Behavior Issue 10: Spilling Water Spilling Water 00:04:00 Cat Behavior Issue 11: Destructive Chewing Destructive Chewing 00:05:00 Cat Behavior Issue 12: Fear in Cats Fear in Cats 00:09:00 Cat Behavior Issue 13: Play Aggression Play Aggression 00:07:00 Cat Health Problem 1: Seizures 1.1 Seizures: Ways to Identify 00:02:00 1.2 Seizures: Causes 00:02:00 1.3 Seizures: Ways to Manage 00:02:00 1.4 Seizures: Preventive Measures 00:01:00 Cat Health Problem 2: Obesity 2.1 Obesity: Ways to Identify 00:02:00 2.2 Obesity: Health Consequences 00:01:00 2.3 Obesity: Causes 00:01:00 2.4 Obesity: Ways to Manage 00:02:00 Cat Health Problem 3: Hearing Loss 3.1 Hearing Loss: Ways to Identify 00:02:00 3.2 Hearing Loss: Causes 00:02:00 3.3 Hearing Loss: Ways to Manage 00:03:00 3.4 Hearing Loss: Preventive Measures 00:01:00 Cat Health Problem 4: Feline Cognitive Dysfunction (FCD) / Memory Loss 4.1 FCD / Memory Loss: Ways to Identify 00:05:00 4.2 FCD / Memory Loss: Causes 00:01:00 4.3 FCD / Memory Loss: Ways to Manage 00:04:00 Cat Health Problem 5: Urinary Incontinence 5.1 Urinary Incontinence: Ways to Identify 00:01:00 5.2 Urinary Incontinence: Causes 00:01:00 5.3 Urinary Incontinence: Ways to Manage 00:03:00 Cat Health Problem 6: Arthritis / Joint Pain 6.1 Arthritis / Joint Pain: Ways to Identify 00:03:00 6.2 Arthritis/ Joint Pain: Causes 00:01:00 6.3 Arthritis: Ways to Manage 00:04:00 Cat Health Problem 7: Vision Loss 7.1 Vision Loss: Ways to Identify 00:05:00 7.2 Vision Loss: Causes 00:01:00 7.3 Vision Loss: Ways to Manage 00:03:00 7.4 Vision Loss: Preventive Measures 00:01:00 Cat Health Problem 8: Diabetes 8.1 Diabetes: Ways to Identify 00:03:00 8.2 Diabetes: Ways to Manage 00:02:00 Cat Health Problem 9: Cancer 9.1 Cancer: Ways to Identify 00:02:00 9.2 Cancer: Causes 00:03:00 9.3 Cancer: Preventive Measures 00:02:00 Cat Health Problem 10: Dental Diseases 10.1 Dental Diseases: Ways to Identify 00:03:00 10.2 Dental Diseases: Preventive Measures 00:02:00 Cat Health Problem 11: Fatty Liver Disease 11.1 Fatty Liver Disease: Ways to Identify 00:02:00 11.2 Fatty Liver Disease: Causes 00:02:00 11.3 Fatty Liver Disease: Ways to Manage 00:01:00 11.4 Fatty Liver Disease: Preventive Measures 00:02:00 Cat Health Problem 12: Heart Diseases 12.1 Heart Diseases: Ways to Identify 00:02:00 12.2 Heart Diseases: Causes 00:02:00 12.3 Heart Diseases: Preventive Measures 00:01:00 Cat Health Problem 13: Hyperthyroidism 13.1 Hyperthyroidism: Ways to Identify 00:03:00 13.2 Hyperthyroidism: Causes 00:01:00 13.3 Hyperthyroidism: Ways to Manage 00:01:00 Cat Health Problem 14: Kidney Diseases 14.1 Kidney Diseases: Ways to Identify 00:02:00 14.2 Kidney Diseases: Health Consequences 00:02:00 14.3 Kidney Diseases: Causes 00:01:00 14.4 Kidney Diseases: Ways to Manage 00:02:00 Cat Health Problem 15: Lactose Intolerance 15.1 Lactose Intolerance: Ways to Identify and Causes 00:02:00 15.2 Lactose Intolerance: Ways to Manage 00:03:00 Cat Health Problem 16: Feline Distemper Disease (Vaccination) 16.1 Feline Distemper Disease: Causes 00:02:00 16.2 Feline Distemper Disease: Health Consequences 00:01:00 16.3 Feline Distemper Disease: Ways to Manage 00:01:00 16.4 Feline Distemper Disease: Preventive Measures 00:02:00 Cat Health Problem 17: Rabies 17.1 Rabies: Ways to Identify 00:03:00 17.2 Rabies: Management & Prevention 00:04:00 Conclusion: Ways to Boost Immunity of your Cat Ways to Boost Immunity of your Cat 00:03:00

Duration 3.5 Days 21 CPD hours This course is intended for This course is for AWS Cloud Architects with expertise in designing and implementing solutions running on AWS who now want to design for Microsoft Azure. Overview After completing this course, students will be able to: Secure identities with Azure Active Directory and users and groups. Implement identity solutions spanning on-premises and cloud-based capabilities Apply monitoring solutions for collecting, combining, and analyzing data from different sources. Manage subscriptions, accounts, Azure policies, and Role-Based Access Control. Administer Azure using the Resource Manager, Azure portal, Cloud Shell, and CLI. Configure intersite connectivity solutions like VNet Peering, and virtual network gateways. Administer Azure App Service, Azure Container Instances, and Kubernetes. This course teaches Solutions Architects who have previously designed for Amazon Web Services how to translate business requirements into secure, scalable, and reliable solutions for Azure. Introduction to Azure Subscriptions and accounts Resource groups and templates in Azure Resource Manager Azure global infrastructure Azure regions Azure Availability Zones Comparison with AWS Implement Azure Active Directory Introduction to Azure Active Directory Domains and custom domains Safety features Guest users in Azure Active Directory Manage multiple directories Comparison with AWS Implement and manage hybrid identities Introduction to Azure AD Connect Comparison with AWS Implement virtual networking Azure Virtual Network and VNet peering VPN and ExpressRoute connections Comparison with AWS Implement VMs for Windows and Linux Configure high availability Comparison with AWS Implement load balancing and network security Implement Azure Load Balancer Implement an Azure Application Gateway Implement Azure Firewall Implement network security groups and application security groups Comparison with AWS Implement container-based applications Configure Azure Kubernetes Service Publish a solution on an Azure Container Instance Comparison with AWS Implement an application infrastructure Create an App Service plan Create and configure Azure App Service Configure networking for an App Service Introduction to Logic Apps and Azure Functions Comparison with AWS Implement storage accounts Azure Storage core concepts Managing the Azure Blob storage lifecycle Working with Azure Blob storage Comparison with AWS Implement NoSQL databases Introduction to Azure Cosmos DB Consistency Select appropriate CosmosDB APIs Set up replicas in CosmosDB Comparison with AWS DynamoDB Implement Azure SQL databases Configure Azure SQL database settings Implement Azure SQL Database managed instances Configure high availability for an Azure SQL database Comparison with AWS Implement cloud infrastructure monitoring Monitor security Monitor cost Configure a Log Analytics workspace Comparison with AWS Implement and manage Azure governance solutions Assign RBAC roles Configure management access to Azure Implement and configure an Azure Policy Comparison with AWS Manage security for applications Implement Azure Key Vault Implement and configure Azure AD Managed Identities Register and manage applications in Azure AD Comparison with AWS Migration, backup, and disaster recovery management Migrate workloads Implement Azure Backup for VMs Implement disaster recovery Comparison with AWS

Duration 3 Days 18 CPD hours This course is intended for The Foundation course is designed for individuals who want to gain an overview of Business Analysis (Business Analysts, Requirements Engineers, Product manager, Product Owner, Chief Product Owner, Service Manager, Service Owner, Project manager, Consultants) Overview Students should be able to demonstrate knowledge and understanding of business analysis principles and techniques. Key areas are: the role and competencies of a business analyst strategy analysis business system and business process modelling stakeholder analysis investigation and modelling techniques requirements engineering business case development The business analyst role analyzes, understands and manages the requirements in a customer-supplier relationship and ensures that the right products are delivered. The Foundation Seminar gives a good introduction to the spectrum of this responsibility. Course Introduction Let?s Get to Know Each Other Course Overview Course Learning Objectives Course Structure Course Agenda Introduction to Business Analysis Structure and Benefits of Business Analysis Foundation Exam Details Business Analysis Certification Scheme What is Business Analysis? Intent and Context Origins of business analysis The development of business analysis The scope of business analysis work Taking a holistic approach The role and responsibilities of the business analyst The competencies of a Business Analyst Personal qualities Business knowledge Professional techniques The development of competencies Strategy Analysis The context for strategy The defiition of strategy Strategy development External environmental analysis Internal invironmental analysis SWOT analysis Executing strategy Business Analysis Process Model An approach to problem solving Stages of the business analysis process model Objectives of the process model stages Procedures for each process model stage Techniques used within each process model stage Investigation Techniques Interviews Observation Workshops Scenarios Prototyping Quantitative approaches Documenting the current situation Stakeholder Analysis and Management Stakeholder categories and identification Analysing stakeholders Stakeholder management strategies Managing stakeholders Understanding stakeholder perspectives Business activity models Modelling Business Processes Organizational context An altrnative view of an organization The organizational view of business processes Value propositions Process models Analysing the as-is process model Improving business processes (to-be business process) Defining the Solution Gab analysis Introduction to Business Architecture Definition to Business Architecture Business Architecture techniques Business and Financial Case The business case in the project lifecycle Identifying options Assessing project feasibility Structure of a business case Investment appraisal Establishing the Requirements A framework for requirements engineering Actors in requirements engineering Requirements elicitation Requirements analysis Requirements validation Documenting and Managing the Requirements The requirements document The requirements catalogue Managing requirements Modelling the Requirements Modelling system functions Modelling system data Delivering the Requirements Delivering the solution Context Lifecycles Delivering the Business Solution BA role in the business change lifecycle Design stage Implementation stage Realization stage

Master project coordination with leadership, communication, negotiation, and MS Project skills in this focused online mini bundle. 🔹 Overview: This Comprehensive Guide to Project Coordination Mini Bundle delivers the core skills needed to steer projects towards success. With training in leadership, negotiation, communication, and the MS Project software, learners gain a practical toolkit to manage project details effectively from any location. Ideal for project coordinators or assistants who want to advance their abilities, this bundle offers insights into managing team dynamics and deadlines with confidence. Whether negotiating timelines or scheduling tasks, you’ll build the skill set to help projects sail smoothly without ever needing to roll up your sleeves. 🔹 Learning Outcomes: Understand leadership roles in effective project coordination Develop communication strategies to enhance team collaboration Apply negotiation techniques to resolve project challenges Learn to use MS Project for scheduling and tracking tasks Manage team dynamics and improve project workflow efficiency Gain skills for coordinating complex project activities remotely 🔹 Who is this Course For: Project coordinators aiming to refine leadership and negotiation skills Team leaders wanting to enhance project communication strategies Assistants supporting project managers with scheduling and planning Professionals seeking mastery of MS Project software tools Individuals responsible for coordinating teams and workflows Employees aiming to improve negotiation outcomes in projects Remote workers involved in project management support roles Anyone preparing for project coordination positions 🔹 Career Path: Project Coordinator – £27,000–£36,000 per year Project Manager Assistant – £25,000–£33,000 per year Team Leader (Project Teams) – £30,000–£40,000 per year Negotiation Specialist (Project Sector) – £32,000–£42,000 per year MS Project Administrator – £26,000–£34,000 per year Workflow Analyst – £28,000–£37,000 per year

Discover UK insurance fundamentals with payroll, accounting, tax, data entry, and analysis in one clear online mini bundle. 🔹 Overview: The Insurance Fundamentals Mini Bundle provides learners with essential knowledge covering payroll, accounting, tax, data entry, and analysis—all tailored to the UK insurance context. This package offers a practical blend of financial and administrative skills for anyone aiming to support insurance operations. Whether you’re new to the insurance sector or enhancing your expertise, this bundle guides you through key processes that underpin insurance payroll and tax management. By combining data accuracy and analytical insight, learners can contribute confidently to smooth insurance workflows without leaving their desk. 🔹 Learning Outcomes: Understand payroll and tax procedures relevant to insurance Apply accounting principles to insurance sector finances Develop accuracy in data entry for insurance records Use data analysis to support insurance decision-making Learn UK-specific insurance financial regulations and practices Improve administrative skills for insurance operations support 🔹 Who is this Course For: Beginners aiming to enter the UK insurance industry Insurance administrators managing payroll and accounting tasks Professionals responsible for insurance data entry and analysis Staff needing clear understanding of insurance tax processes Individuals supporting insurance finance and payroll departments Employees improving skills for insurance operational roles Those interested in insurance sector financial and administrative work Career changers exploring insurance fundamentals online 🔹 Career Path: Insurance Administrator – £22,000–£30,000 per year Payroll Officer (Insurance Sector) – £23,000–£31,000 per year Insurance Data Analyst – £28,000–£37,000 per year Accounting Assistant (Insurance) – £24,000–£32,000 per year Tax Advisor (Insurance Sector) – £30,000–£40,000 per year Claims Processing Officer – £21,000–£28,000 per year

Train in disability assessment with child psychology, brain disorders, CBT, and healthcare-focused psychology knowledge. If you're assessing disability within healthcare, social care, or nursing environments, having the right knowledge at your fingertips is essential. This focused mini bundle includes psychology, child psychology, learning disabilities, brain disorders, and cognitive behavioural therapy (CBT). It's structured to help you think clearly and assess confidently—without needing a filing cabinet full of theory. From understanding how children develop to recognising complex adult conditions, this bundle supports those working around care and diagnosis. CBT adds another layer, helping you recognise how thoughts and behaviours influence one another. Whether you're new to this area or brushing up on what you already know, this training will sharpen your approach without overloading you. Learning Outcomes: Understand behavioural patterns linked to psychological health. Identify child psychology principles relevant to disability work. Recognise common features of learning difficulties and needs. Understand symptoms and effects of brain-related conditions. Explore how CBT applies to disability and care conversations. Apply observation-based thinking in disability assessments. Who Is This Course For: Healthcare staff preparing for disability assessor roles. Social care professionals working in support planning. Nurses involved in behaviour and cognitive assessments. Mental health workers reviewing care and treatment plans. Community workers engaging with disability case management. Benefit assessment staff handling structured health reports. Professionals reviewing client support documentation. Those exploring healthcare-based disability knowledge. Career Path (UK Average Salaries): Disability Assessor – £35,000 per year Mental Health Nurse – £34,000 per year Social Care Worker – £25,500 per year Behavioural Health Assessor – £33,500 per year CBT Assistant – £28,000 per year Community Disability Support Officer – £27,500 per year

Boost your insurance career with payroll, Excel, accounting, data entry, and Tableau-led data analytics skills. Navigating the corporate side of UK insurance requires more than just policy talk. This mini bundle neatly ties together the essentials—think payroll, accounting, data entry, Excel, and Tableau. Whether you’re brushing up your spreadsheets or deciphering financials, you’ll gain the structured knowledge to operate with precision. From managing numbers to visualising them, this collection delivers the core knowledge behind successful insurance operations. It’s designed for those who want to make insurance sound less... dull. (It’s not. There are spreadsheets. They're thrilling.) All courses are online, self-paced, and geared to help you move confidently through the essentials of corporate insurance functions. Learning Outcomes: Understand payroll functions within a corporate insurance context. Explore accounting processes used across insurance firms. Input, organise and manage insurance data accurately. Use Excel for reporting and insurance data management tasks. Visualise data clearly using Tableau’s dashboard features. Identify ways to optimise internal insurance operations with data. Who Is This Course For: Staff in insurance admin or back-office support roles. Payroll clerks needing sector-specific understanding. Accounting assistants in the insurance sector. Excel users looking to manage data more efficiently. Those moving into data-based insurance roles. Data entry professionals in insurance firms. Business support staff in insurance environments. Team leaders needing digital insurance fluency. Career Path (UK Average Salaries): Insurance Administrator – £24,000 per year Payroll Officer – £28,000 per year Data Entry Clerk – £21,500 per year Accounts Assistant – £26,000 per year Excel Data Analyst – £30,000 per year Tableau Reporting Analyst – £35,000 per year

Getting Started The BSc in Health and Social Care is a comprehensive undergraduate program designed to equip students with the knowledge and skills necessary for success in the healthcare and social services sectors. This programme covers essential health, well-being, and social support topics, ensuring that graduates are well-prepared for fulfilling careers in these vital fields. Anglia Ruskin University offers the BSc (Hons) Health and Social Care program, a highly regarded undergraduate degree providing students with a deep understanding of the dynamic and crucial health and social care sectors. This program is tailored to equip students with the knowledge and skills essential for excelling in various roles within these sectors. The curriculum strongly emphasises integrating theory and practice, enabling students to develop the essential competencies required for effective healthcare and social work delivery. A standout feature of this program is its strong emphasis on real-world experience through placements and practical training, ensuring that graduates are well-prepared to tackle the challenges within the healthcare and social care sectors. Additionally, Anglia Ruskin University's distinguished reputation in healthcare education and research enhances the value of this program, making it an excellent choice for individuals aspiring to make a meaningful impact in these critical fields. The programme comprises two phases; the first is the Qualifi Level 4 and 5 Diploma in Health and Social Care, awarded by Qualifi and delivered by the School of Business and Technology London. The second phase is the BSc (Hons) Health and Social Care Top Up, awarded and delivered 100% online by Anglia Ruskin University. At Anglia Ruskin University, you will study through Canvas, a world-class online Learning Management System (LMS), accessed from your phone, pc or tablet at home or on the move. Canvas provides instant access to study materials, forums, and support from tutors and classmates, as well as enabling easy submission of your assignments. After successfully completing your studies, you'll be invited to attend a graduation ceremony on campus at Anglia Ruskin University. If attending the ceremony in person is not possible, we'll arrange to send your certificate to you. School of Business and Technology London partners with Chestnut Education Group to promote this programme. About Awarding Body Anglia Ruskin University began in 1858 as the Cambridge School of Art founded by William Beaumont. It was then merged with the Cambridge shire College of Arts and Technology and the Essex Institute of Higher Education and was renamed Anglia Polytechnic. It was then given university status in 1992 and renamed Anglia Ruskin University in 2005. The university has campuses in the UK (Cambridge, Chelmsford, London and Peterborough), as well as they are partnered with institutions around the world including Berlin, Budapest, Trinidad, Singapore and Kuala Lumpur. Assessment Assignments and Project No examinations Entry Requirements A Level or Equivalent Minimum 1 Year of Health and Social care work experience Further, candidates are also required to demonstrate their English language proficiency. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. Structure Phase 1 - Qualifi Level 4 and 5 Diploma in Health and Social Care Programme Structure Level 4 - Modules The QUALIFI Level 4 Diploma in Health and Social Care comprises 120 credits, equating to 1200 hours of TQT and 600 hours of GLH. The diploma requires six mandatory units at Level 4.  Academic Study skills Reference No: T/505/9498  Credit: |20| TQT: 200 The primary objective of this unit is to equip individuals with the essential skills and knowledge required for effective higher education study, fostering the development of reflective and critical thinking abilities necessary for reaching their maximum learning potential and potentially advancing to the Level 5 Diploma in Health and Social Care. Communicating in Health and Social Care Reference No: H/505/9495  Credit: |20| TQT: 200 This unit aims to cultivate the learner's understanding of the various modes of communication utilised in health and social care settings and underscore their importance in ensuring efficient service delivery. An Introduction to Healthcare Policy  Reference No : F/505/9505   Credit: |20| TQT: 200 This unit seeks to enhance the learner's awareness of the diverse factors influencing healthcare and their impact on policy development. Evaluating healthcare policies will enable learners to scrutinise the crucial contemporary concerns facing policy-makers, service providers, and support recipients. Reflective Practice  Reference No : F/505/9519   Credit: |20| TQT: 200 Introducing learners to reflective practice in all its forms is the focus of this unit. Reflecting on and in practice holds significance in health and social care, promoting self-development and linking theoretical concepts to practical application. Managing people in Health and Social Care Reference No : L/505/9507  Credit: |20| TQT: 200 The primary objective of this unit is to provide learners with an understanding of the processes involved in the recruitment, management, and development of personnel in the health and social care workplace. Learners will investigate the procedures governing the management of individuals in this sector and explore how to instigate organisational change. Sociology: Concepts in Health and Social Care Reference No : M/505/9502  Credit: |20| TQT: 200 This unit aims to impart to learners an understanding of sociological concepts related to health and illness and their practical application in health and social care. It will enable learners to comprehend the nature of contemporary society and its influence on the perception of health and illness. Learners will delve into the structural aspects of culture, such as age, gender, ethnicity, social class, family, and households, and their impact on health and well-being. Level 5 - Modules The Level 5 Diploma is made up of 120 credits, which equates to 1200 hours of TQT and includes 500 hours of GLH. The Diploma requires five mandatory units at Level 5.  Principles Underpinning Health and Social Care Reference No : K/505/9496 Credit: |20| TQT: 200 Health and social care professionals must adhere to specific ethical and professional standards. This course module is designed to foster comprehension of the principles, theories, and regulations that form the foundation of health and social care practice. It also explores the various tools and systems in place to uphold high standards of practice within the industry. The Management of Quality in Health and Social Care Reference No : A/505/9521  Credit: |20| TQT: 200 Quality plays a significant role in the realm of health and social care. In this unit, students will acquire insight into diverse viewpoints concerning the quality of health and social care services and the methods used to evaluate them. This knowledge aims to empower and involve service users in the process. Research Project  Reference No : H/505/9500   Credit: |40| TQT: 400 The primary objective of this unit is to enhance students' research abilities, encouraging them to conduct a concise pilot study that directly pertains to their higher education program or career advancement. This endeavour aims to cultivate independent inquiry and critical analysis skills. Partnership working in Health and Social Care Reference No : A/505/9499  Credit: |20| TQT: 200 In this unit, students will grasp the significance of establishing favourable professional relationships in health and social care. The module will delve into the concept of partnership on three distinct levels: Collaboration with service users. Cooperation among health and social care practitioners. Engagement with organisations. Understanding these aspects will empower individuals to make informed choices and advocate for autonomy. Working with Service users with Complex Needs Reference No : T/505/9520  Credit: |20| TQT: 200 This course module aims to equip learners with insights into matters concerning health, disability, and illness. It further enables them to recognise effective strategies for assisting individuals with intricate physical and mental health requirements in their roles as healthcare professionals.   Phase 2 - BSc (Hons) Health and Social Care Programme Structure Leadership Practice in Health and Social Care Evaluating Research for Evidence-Based Practice Strategic Management in Health and Social Care Undergraduate Major Project Delivery Methods The programme comprises two phases; the first is the Qualifi Level 4 and 5 Diploma in Health and Social Care, awarded by Qualifi and delivered by the School of Business and Technology London. The School of Business and Technology London offers flexible learning methods, including online and blended learning, allowing students to choose the mode of study that suits their preferences and schedules. The program is self-paced and facilitated through an advanced Learning Management System. Students can easily interact with tutors through the SBTL Support Desk Portal System for course material discussions, guidance, assistance, and assessment feedback on assignments. School of Business and Technology London provides exceptional support and infrastructure for online and blended learning. Students benefit from dedicated tutors who guide and support them throughout their learning journey, ensuring a high level of assistance. The second phase is the BSc (Hons) Health and Social Care Top Up, awarded and delivered 100% online by Anglia Ruskin University. At Anglia Ruskin University, you will study through Canvas, a world-class online Learning Management System (LMS), accessed from your phone, pc or tablet at home or on the move. Canvas provides instant access to study materials, forums, and support from tutors and classmates, as well as enabling easy submission of your assignments. After successfully completing your studies, you'll be invited to attend a graduation ceremony on campus at Anglia Ruskin University. If attending the ceremony in person is not possible, we'll arrange to send your certificate to you. School of Business and Technology London partners with Chestnut Education Group to promote this programme. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.