25801 Management courses in Bootle delivered Online

24 Hour Flash Deal **25-in-1 UK Insurance Excellence: Advanced Diploma in Insurance and Risk Management Mega Bundle** UK Insurance Excellence: Advanced Diploma in Insurance and Risk Management Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the UK Insurance Excellence: Advanced Diploma in Insurance and Risk Management package online with Studyhub through our online learning platform. The UK Insurance Excellence: Advanced Diploma in Insurance and Risk Management bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Advanced Diploma in Insurance and Risk Management course provides complete 360-degree training on Advanced Diploma in Insurance and Risk Management. You'll get not one, not two, not three, but twenty-five UK Insurance Excellence: Advanced Diploma in Insurance and Risk Management courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Advanced Diploma in Insurance and Risk Management courses are yours for as long as you want them once you enrol in this course This UK Insurance Excellence: Advanced Diploma in Insurance and Risk Management Bundle consists the following career oriented courses: Course 01: Understanding Insurance Principles in the UK Course 02: Actuary Certification: Navigating the Complex World of Risk and Finance Course 03: Finance: Financial Risk Management Course 04: Corporate Risk And Crisis Management Course 05: Finance Law Fundamentals: Legal Aspects of Financial Transactions Course 06: Pension UK Course 07: Credit Control and Compliance Training Course 08: Governance and Risk Management: Navigating Corporate Strategies Course 09: Business Law Course 10: Financial Investigator Course 11: Stakeholder Management Course 12: Financial Analysis Methods Course 13: Financial Advisor Training Course 14: Accounting Fundamentals Diploma Course 15: Comprehensive Mortgage Advice and Financial Guidance Course 16: Mastering UK Self Assessment Tax Return Procedures Course 17: Fraud Detection & Prevention: Safeguarding Against Deception Course 18: Marginal Costing in Economics: Financial Decision-Making Course 19: Improving Your Credit Score: Financial Health Strategies Course 20: Financial Crime Officer Course 21: Improve your Financial Intelligence Course 22: Influencing and Negotiation Skills Course 23: Time Management Course 24: Leadership Skills Training Course 25: Decision Making and Critical Thinking Online Course The UK Insurance Excellence: Advanced Diploma in Insurance and Risk Management course has been prepared by focusing largely on Advanced Diploma in Insurance and Risk Management career readiness. It has been designed by our Advanced Diploma in Insurance and Risk Management specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The UK Insurance Excellence: Advanced Diploma in Insurance and Risk Management Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Advanced Diploma in Insurance and Risk Management bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Advanced Diploma in Insurance and Risk Management Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Advanced Diploma in Insurance and Risk Management Elementary modules, allowing our students to grasp each lesson quickly. The Advanced Diploma in Insurance and Risk Management course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive UK Insurance Excellence: Advanced Diploma in Insurance and Risk Management bundle, you really hit the jackpot. Here's what you get: Step by step Advanced Diploma in Insurance and Risk Management lessons One to one assistance from Advanced Diploma in Insurance and Risk Managementprofessionals if you need it Innovative exams to test your knowledge after the Advanced Diploma in Insurance and Risk Managementcourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Advanced Diploma in Insurance and Risk Management courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Advanced Diploma in Insurance and Risk Management certificate and transcript on the next working day Easily learn the Advanced Diploma in Insurance and Risk Management skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Advanced Diploma in Insurance and Risk Management training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Advanced Diploma in Insurance and Risk Management Requirements To participate in this Advanced Diploma in Insurance and Risk Management course, all you need is - A smart device A secure internet connection And a keen interest in Advanced Diploma in Insurance and Risk Management Career path You will be able to kickstart your Advanced Diploma in Insurance and Risk Management career because this course includes various courses as a bonus. This bundle is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Advanced Diploma in Insurance and Risk Management career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

Dive into the enriching world of mental health and behavioural science with our meticulously crafted bundle: "Youth Mental Health, Psychological Wellbeing, and Behaviour Management." This comprehensive bundle gives you a thorough understanding of Youth Mental Health, Psychological Wellbeing, and Behaviour Management, emphasizing theoretical insights. Embark on a compelling journey with our three QLS-endorsed courses that explore Youth Mental Health, Psychological Wellbeing, and Behaviour Management. Completion of these courses earns you a hardcopy certificate, solidifying your theoretical proficiency in these key areas. To enrich your learning journey, this bundle includes five relevant CPD QS-accredited courses. Dive deeper into Meditation & Mindfulness, gain a fresh perspective on Mental Health with Positive Psychology, explore the nuances of Self-Help Psychology: Mental Freedom, understand the complexities of Addiction and Mental Health - Dual Diagnosis, and unravel the Psychology of Anxiety and Stress. Key Features of the Youth Mental Health, Psychological Wellbeing and Behaviour Management Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Youth Mental Health, Psychological Wellbeing and Behaviour Management bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Youth Mental Health QLS Course 02: Psychological Wellbeing QLS Course 03: Behaviour Management 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Meditation & Mindfulness Course 02: Mental Health with Positive Psychology Course 03: Self-Help Psychology: Mental Freedom Course 04: Addiction and Mental Health - Dual Diagnosis Course 05: Psychology of Anxiety and Stress In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Youth Mental Health, Psychological Wellbeing and Behaviour Management courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Ready to enhance your knowledge of Youth Mental Health, Psychological Wellbeing, and Behaviour Management? Embark on this educational journey today! Learning Outcomes: Gain theoretical knowledge about Youth Mental Health and Psychological Wellbeing. Learn about the theory behind Behaviour Management. Gain theoretical insights into Meditation & Mindfulness. Learn how to use Positive Psychology to improve mental health. Understand the concept of Self-Help Psychology: Mental Freedom. Gain insights into the complexities of Addiction and Mental Health - Dual Diagnosis. Grasp theoretical knowledge about the Psychology of Anxiety and Stress. Our "Youth Mental Health, Psychological Wellbeing, and Behaviour Management" bundle offers a profound understanding of the intricacies of mental health and behaviour management. We combine three QLS-endorsed and five CPD QS-accredited courses, to offer an in-depth theoretical exploration into these critical areas of study. Embark on an insightful journey that deepens your understanding of Youth Mental Health, Psychological Wellbeing, and Behaviour Management, and lays a solid foundation for your pursuit of a career in these fields. CPD 270 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring professionals in mental health and behavioural science fields. Individuals looking to enhance their theoretical knowledge of psychological wellbeing. Anyone interested in gaining a deeper understanding of youth mental health. Those interested in learning about behaviour management. Career path Youth Mental Health Specialist - £30,000 - £50,000 per year. Psychological Wellbeing Practitioner - £25,000 - £37,000 per year. Behaviour Management Coordinator - £23,000 - £40,000 per year. Meditation & Mindfulness Coach - £20,000 - £45,000 per year. Mental Health Counsellor - £22,000 - £48,000 per year. Stress and Anxiety Therapist - £25,000 - £45,000 per year. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Strategic Thinking: In-House Training The goal of this course is to provide you with the building blocks and the motivation to develop the critical skill of strategic thinking. The participants will consider a four-part model that distinguishes strategic thinking from strategic planning and managing. With that understanding, you will investigate the critical components of strategic thinking and how to apply it effectively. What you Will Learn Define strategic thinking and distinguish it from strategic planning and management Explain a high-level approach to gaining strategic thinking skills Integrate other interpersonal skills, such as self-awareness, systems thinking, leadership, constructive conflict, and collaboration, into the fabric of strategic thinking skills Select appropriate techniques to apply strategic thinking in specific situations Recognize and emulate effective strategic thinking behaviors Getting Started Introductions Course structure Course goals and objectives Foundation Concepts Interactive event: Define Strategic Thinking (ST) Interactive event: Discuss relationship of ST with Strategic Planning, Management and Decision Making Strategic Level Framework - Tying it all together Strategic thinking attributes Strategic Thinking Critical Success Factors Strategic Thinking Critical Success Factors - 5-part model Strategic Thinking and the Organization Critical Success Factors Model applied to an organization Tools Introduction (5): Environmental, 5 Forces, SWOT, Value Proposition, Integral Theory of Worldview Video: Fog of War Strategic Thinking and the Individual Critical Success Factors Model applied to an individual Tools Introduction (5): Thinking Styles, Six Thinking Hats, Reverse Thinking, Systems Thinking, Integral Theory of Worldview Strategic Thinking at the Interpersonal and Team Levels Emotional Intelligence - Self Awareness and Working With Others Team Leadership and Trust Constructive Conflict as the Gateway to Collaboration Interactive event: Testing the Models - Challenge Perspective; What's Missing Applying the critical skill of Strategic Thinking Worldview: Team versus client Trusted Advisor Interactive event: Doing what is asked (Case study, wherein participants review the default case scenario prepared for this workshop and add specific details to make the scenario more relevant to their experiences / needs. Teams develop an action plan for applying ST concepts and techniques they have learned here to the situation, then compare and contrast results.)

Are you looking to enhance your Sports Leadership & Management skills? If yes, then you have come to the right place. Our comprehensive courses on Sports Leadership & Management will assist you in producing the best possible outcome by learning the Sports Leadership & Management skills. This Bundle Includes Course 01: Leadership and Management Level 7 Course 02: Sports Coaching Diploma Course 03: Motivation Skills Course 04: Sports Nutrition for Sports and Fitness Course 05: Healthy Fitness Course 06: Nutritional Therapy So, enrol in our Sports Leadership & Management bundle now! Other Benefits Lifetime Access to All Learning Resources An Interactive, Online Course A Product Created By Experts In The Field Self-Paced Instruction And Laptop, Tablet, And Smartphone Compatibility 24/7 Learning Support Free Certificate After Completion Learn at your own pace from the comfort of your home, as the rich learning materials of this course are accessible from any place at any time. The curriculums are divided into tiny bite-sized modules by industry specialists. And you will get answers to all your queries from our experts. So, enrol and excel in your career with Compliance Central. Curriculum Breakdown of Leadership and Management Level 7 Module 01: Understanding Management and Leadership Module 02: Leadership Theories Module 03: Improving Management and Leadership Performance Module 04: High Performance Teams Module 05: Motivating Employees Module 06: Organisational Skills Module 07: Talent Management Module 08: Succession Planning Module 09: Business Process Management Module 10: Communication Skills Module 11: Negotiation Techniques Module 12: Managing Meetings and Giving Feedback Module 13: Managing Change Module 14: Time Management Module 15: Stress Management Module 16: Emotional Intelligence in Leadership Module 17: Managing Conflict Module 18: Dealing with Office Politics Module 19: Risk Management Module 20: Corporate Responsibility and Ethics Module 21: Microsoft Word, Excel, PowerPoint CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this bundle. Requirements To enrol in this Sports Leadership & Management, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can explore trendy and in-demand jobs related to Sports Leadership & Management. Certificates CPD Accredited PDF Certificate Digital certificate - Included 6 CPD Accredited PDF Certificate for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD accredited hard copy certificates are available for £9.99 each Delivery Charge for Each Hard Copy Certificates: Inside the UK: £3.99 Outside of the UK: £9.99

Level 5 QLS Endorsed Course | CPD & CiQ Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access

Embrace the pulse of commerce and orchestrate success with our expertly curated Procurement, Supply Chain Management with Merchandising bundle. As the saying goes, 'In the world of business, the rearview mirror is always clearer than the windshield.' Move forward with confidence through the realms of seamless procurement, streamlined supply chains, and captivating merchandising. Delve into eight immersive CPD Accredited courses, each a standalone course: Course 01: Certificate in Purchasing and Procurement Course 02: Purchase Ledger Course 03: Supply Chain Management Course 04: Retail Management Course 05: Logistic Management Course 06: Store Assistant Course 07: Merchandising Course 08: Commercial Management Unveil the artistry of resourceful purchasing and meticulous ledger management. Conquer the intricacies of logistics seamlessly integrated with the finesse of retail orchestration. Improve your proficiency as a commercial virtuoso, and empower your journey with a spectrum of skills that define triumphant ventures. Don't just be prepared for success-be the driving force behind it with our Procurement, Supply Chain Management with Merchandising bundle." Learning Outcomes Master sourcing, negotiation, and cost optimization. Optimise demand forecasting, inventory, and distribution. Enhance visual display, assortment planning, and sales tactics. Streamline order fulfilment, transportation, and warehousing. Understand budgeting, cost analysis, and financial reporting. Develop leadership prowess for strategic decision-making. Elevate your expertise in the dynamic realm of business operations with our all-encompassing 8-course packed "Procurement, Supply Chain Management with Merchandising" bundle. Spanning a spectrum of essential disciplines, this comprehensive Procurement, Supply Chain Management with Merchandising bundle propels you towards mastery by intertwining strategic procurement, seamless supply chain management, and captivating merchandising strategies. At the heart of this journey lies the art of strategic procurement, where you'll delve into the intricacies of supplier relationship management, negotiation tactics, and cost-efficient sourcing. Seamlessly transitioning, you'll unlock the science of supply chain optimization, mastering demand forecasting, inventory control, and distribution strategies to ensure operations that run like clockwork. Learn to craft shopping experiences that captivate customers, optimising sales and brand recognition in today's competitive market. Beyond these courses, you'll explore the symbiosis of logistics, finance, and commercial leadership, attaining a holistic business acumen indispensable in today's multifaceted corporate landscape. Whether you're looking to become a procurement specialist, supply chain maestro, or retail virtuoso, this Procurement, Supply Chain Management with Merchandising bundle equips you with a versatile toolkit that enables you to thrive in diverse business environments. Secure your position as a dynamic force in the ever-evolving world of commerce with the "Procurement, Supply Chain Management with Merchandising" bundle. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Recent graduates are entering procurement, supply chain, or retail. Professionals are advancing in procurement, logistics, and retail Entrepreneurs who want to optimise business operations. People who are planning to join new fields. Mid-level managers plan to hone leadership in commerce. Curious minds exploring modern business intricacies Career path Procurement Specialist (£25,000 - £45,000 per year) Supply Chain Analyst (£30,000 - £50,000 per year) Retail Manager (£25,000 - £40,000 per year) Logistics Coordinator (£22,000 - £35,000 per year) Commercial Director (£60,000 - £120,000+ per year) E-Commerce Operations Manager (£30,000 - £50,000 per year) Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript - £9.99

Gain the solid skills and knowledge to kickstart a successful career and learn from the experts with this

Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified Health and Safety in Construction Management bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 40 course mega bundle that will exceed your expectations within your budget. The Health and Safety in Construction Management related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive Health and Safety in Construction Management bundle will help you build a solid foundation to become a proficient worker in the sector. This Health and Safety in Construction Management Bundle consists of the following 30 CPD Accredited Premium courses - Course 1: Construction Management Level 3 Course 2: Construction Project Management Course 3: Site Management Safety Training Scheme Course 4: CDM Regulations Course 5: Site Safety Plus Course 6: CSCS Health and Safety in a Construction Environment (Leading to CSCS Green Card) Course 7: Construction Risk Assessment Course 8: Quantity Surveying Course 9: Building Surveying Course 10: Land Surveying and Cost Estimation Course 11: LOLER Regulations and LOLER Inspection Training Course 12: Manual Handling Interactive Training Course 13: Fire Safety Course 14: Noise and Hearing Protection Course 15: PUWER Course 16: Supervisor Training Course 17: Logistic Maangement Course 18: Concussion Injuriy Course 19: Working in Confined Spaces Course 20: Working at Height Training Course 21: Operations and Supply Chain Management Course 22: Environmental Engineering Course 23: Advanced Electrical Safety Course 24: Emergency First Aid at Work (EFAW) Course 25: Asbestos Surveying Course 26: COSHH Awareness Course 27: Gas Safety Course 28: Environmental Health Course 29: Abrasive Wheels Course 30: Purchasing and Procurement Diploma 10 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 1: Career Development Plan Fundamentals Course 2: CV Writing and Job Searching Course 3: Interview Skills: Ace the Interview Course 4: Video Job Interview for Job Seekers Course 5: Create a Professional LinkedIn Profile Course 6: Business English Perfection Course Course 7: Networking Skills for Personal Success Course 8: Boost Your Confidence and Self-Esteem Course 9: Public Speaking Training Course 10: Learn to Fight Procrastination Learning Outcome This tailor-made Health and Safety in Construction Management bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This Health and Safety in Construction Management Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 400 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Health and Safety in Construction Management bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in Health and Safety in Construction Management Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.

The construction industry is expected to Grow by 4.2% annually over the next five years in the UK alone

Description: Customer Service and Relation Management Diploma This Diploma in Customer Service and Relation Management aims to address the development of service industries and the need for customer-supplier relationship. This program equips one with knowledge and skills related to service marketing, customer service, customer relationship management, service design, service quality management, etc. Customer Relationship Management (CRM) is a business strategy for maximizing shareholder value through acquiring, enhancing and retaining desired customers. This course will examine the concepts, processes and technologies an organization uses to achieve superior performance through client intelligence. Aligning business activities around the client creates an opportunity to collect an extensive quantity of client-related descriptive and behavioural data, which shall be very useful. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service and Relation Management Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience or qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service and Relation Management Diploma is fully compatible with any kind of device. Whether using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course, you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques FREE 00:09:00 Formal and Informal Communication 00:02:00 Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication 00:13:00 Electronic Communication 00:19:00 Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals FREE 00:10:00 Energy Distribution 00:09:00 Time Logs 00:11:00 Personal World View 00:10:00 Strengths 00:09:00 A Building Your Toolbox 00:10:00 Establishing Your Action Plan 00:11:00 Customer Service What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing Your Script 00:45:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Who are Your Customers? 00:15:00 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Customer Relationship Management Training Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 The Development Team 00:15:00 Evaluating and Reviewing Your Program 00:15:00 Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Becoming A Customer Service Professional Module One - Getting Started 00:30:00 Module Two: The Importance of Safety 00:15:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam - Customer Service and Relation Management Diploma 00:20:00 Final Exam Final Exam - Customer Service and Relation Management Diploma 00:20:00 Certificate & Transcript Order Your Certificates and Transcripts 00:00:00