26637 Management courses in Bootle delivered Online

Description: Customer Service and Relation Management Diploma This Diploma in Customer Service and Relation Management aims to address the development of service industries and the need for customer-supplier relationship. This program equips one with knowledge and skills related to service marketing, customer service, customer relationship management, service design, service quality management, etc. Customer Relationship Management (CRM) is a business strategy for maximizing shareholder value through acquiring, enhancing and retaining desired customers. This course will examine the concepts, processes and technologies an organization uses to achieve superior performance through client intelligence. Aligning business activities around the client creates an opportunity to collect an extensive quantity of client-related descriptive and behavioural data, which shall be very useful. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service and Relation Management Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience or qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service and Relation Management Diploma is fully compatible with any kind of device. Whether using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course, you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques FREE 00:09:00 Formal and Informal Communication 00:02:00 Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication 00:13:00 Electronic Communication 00:19:00 Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals FREE 00:10:00 Energy Distribution 00:09:00 Time Logs 00:11:00 Personal World View 00:10:00 Strengths 00:09:00 A Building Your Toolbox 00:10:00 Establishing Your Action Plan 00:11:00 Customer Service What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing Your Script 00:45:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Who are Your Customers? 00:15:00 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Customer Relationship Management Training Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 The Development Team 00:15:00 Evaluating and Reviewing Your Program 00:15:00 Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Becoming A Customer Service Professional Module One - Getting Started 00:30:00 Module Two: The Importance of Safety 00:15:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam - Customer Service and Relation Management Diploma 00:20:00 Final Exam Final Exam - Customer Service and Relation Management Diploma 00:20:00 Certificate & Transcript Order Your Certificates and Transcripts 00:00:00

Are you looking forward to Change Management Training, the most demanding skills, for the ongoing year and beyond? Then you are in the perfect place. Let's explore! ***Get 2 FREE CPD accredited courses along with change management course*** Change management courses delve into the psychology and science of change and how we can deal with it. Change is everywhere, whether we like it or not, but change is hard to accept and accept easily. This is as true for leadership as it is for everyone else. That's where change management course's distinctive contributions are found. Courses you'll get- Course 01: Change Management Course 02: Time Management Skills Course 03: Office Skills Change Management course Basic Learning Outcomes: Recognise the necessity of Change Management and how people react to it Create a system that corresponds to it, so they can make educated judgments Develop your strategic thinking successfully put change into action by Change Management Recognise how we are affected by change and how we react to it Study the science and psychology of transformation Learn about an effective and sustainable transformation model and its many steps based on this information Discover some of the science that underlies our behavior and thought processes Reduce risk factors and learn stress management techniques Key Highlights for Change Management Course: CPD Accredited Course Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials 100% Learning Satisfaction Guarantee Lifetime Access & 24/7 Support Self-paced Course Modules Covers to Explore Multiple Job Positions You have the peace of mind that Change Management course provides the top of the range content in the market. So, stand out in the job market by completing Change Management course. Curriculum Breakdown: Curriculum of Change Management course: Module 01: Change Management Module 02: Change and the Individual Module 03: Change and the Organisation Module 04: Communication and Stakeholder Engagement Module 05: Human Resource Management Module 06: Crisis Management Module 07: Conflict Management Module 08: Attention Management Module 09: Performance Management Module 10: Project Management Module 11: Risk Assessment and Management Module 12: Stress Management Along with 17 more Modules of gift courses. Certification: CPD Accredited (CPD QS) Certificate Digital (PDF) & Hardcopy certificates are available Get CPD accredited certificate and add it to your resume to impress your employers. CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Change Management course highly recommended for- Those in-charge of any organisation, institution, or establishment Students studying leadership and management Everyone else who is interested in learning more about the science of change Management. Requirements Students seeking to enrol for Along with the change Management course should meet the following requirements- Basic knowledge of English Language, which you have already. Basic Knowledge of Information & Communication Technologies for studying online or digital platform. Stable internet/data connection for your devices. Career path After completing Change Management course, you can explore trendy and in-demand jobs, such as- Change Management Specialist Change Manager Management Consultant Human Resource Management Change Consultant Organisational Change Management Consultant Regulatory Change Project Manager Explore each of the roles available and how you can start your career in Along with Change Management course. Certificates 3 CPD Accredited PDF Certificate Digital certificate - Included Each CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hardcopy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Address root cause Implement healing strategies Life coaching Emotional intelligence guidance Emotional management programme CBT or modern stress relief techniques Support coach Twice a week 1 hour X 5 sessions Stress Management Counselling is a type of therapy that can help individuals who are struggling with the overwhelming effects of stress. Our professional counsellors provide guidance and support to help clients develop effective coping strategies to manage their stress levels. Our goal is to empower clients to take control of their lives and improve their overall well-being. Whether you’re dealing with work-related stress, relationship issues, or any other stressors, our stress management counselling sessions can provide a safe and confidential space for you to explore your thoughts and feelings. Contact us today to schedule an appointment and start your journey towards a healthier, happier life. https://relationshipsmdd.com/product/anxiety-and-stress-package/

Develop essential leadership and management skills in our dynamic course. Enhance your ability to motivate teams, make strategic decisions, and drive success.

Managing Agile and Waterfall Projects: On-Demand The concept of Agile project management refers to an iterative, incremental approach to managing the design and development of a product, service or result. The goal of this approach is to use it to manage the project in a way that is very flexible and interactive with the customer and/or end user, resulting in added value to the business. The concept of Waterfall project management refers to the use of a number of tools and techniques. A Guide to the Project Management Body of Knowledge (PMBOK® Guide) details 5 process groups: Initiating, Planning, Executing, Monitoring and Controlling, and Closing. As per the PMBOK® Guide - Sixth Edition, there are 49 processes entailed in these 5 process groups, which are focused on enabling project teams to deliver products to a pre-determined and agreed requirements/ specification. The selection of the most appropriate project management approach has, historically, been a choice of 'either/or' when it comes to these two approaches. It is now becoming clear that for many projects, the selection of a single project management approach does not satisfy the efficiency of the project team nor does it optimize the return on investment for the sponsoring organization. A different strategy is needed. "Managing Agile and Waterfall Projects" presents an approach to project management which capitalizes on the most appropriate elements of each approach, tailored to the specific project being undertaken. In this course, the Waterfall approach will be based on the PMBOK® Guide (predictive life-cycle). Each approach will be presented to highlight its particular strategy and strengths. The course will also propose project scenarios that require the project team to use a hybrid method which brings together aspects of both approaches. What You Will Learn You'll learn how to: Identify the strengths that the Waterfall approach brings to project work Identify the strengths that the Agile approach brings to project work Exploit the strengths of each method by combining their practices and protocols to maximize the potential for return on investment The Waterfall Approach to Competing Demands Optimization Foundation Concepts Getting Started The Agile Approach to Competing Demands Optimization Key Facets between Waterfall and Agile Examples for Implementing a Hybrid Approach The Challenges for the 'Combination' Project Management Team Practicing the Hybrid Approach Summary and Next Steps

Follow your dreams by enrolling on the Commercial Cleaning Management course today and develop the experience, skills and knowledge you need to enhance your expert development. Commercial Cleaning Management will help you arm yourself with the qualities you need to work towards your dream job. Study the Commercial Cleaning Management training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Commercial Cleaning Management course will allow you to enhance your CV, impress potential employers, and stand out from the crowd.  This Commercial Cleaning Management course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Commercial Cleaning Management course through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the Commercial Cleaning Management course, to ensure you are supported every step of the way. Get a digital certificate as proof of your Commercial Cleaning Management course completion. Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Commercial Cleaning Management course. The Commercial Cleaning Management course is designed by industry experts and is tailored to help you learn new skills with ease.  The Commercial Cleaning Management is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the Commercial Cleaning Management when it suits you. Access the Commercial Cleaning Management course modules from any internet-enabled device, including computers, tablets, and smartphones. The Commercial Cleaning Management course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the Commercial Cleaning Management now and start learning instantly! What You Get Out Of Studying Commercial Cleaning Management With Janets: Receive a digital Certificate upon successful completion of the Commercial Cleaning Management course Get taught by experienced, expert instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Description The Commercial Cleaning Management training course is delivered through Janets' online learning platform. Access the Commercial Cleaning Management content from any internet-enabled device whenever or wherever you want to. The Commercial Cleaning Management course has no formal teaching deadlines, meaning you are free to complete the course at your own pace. Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who Is This Course For: The Commercial Cleaning Management is ideal for those who already work in this sector or are an aspiring expert. This Commercial Cleaning Management course is designed to enhance your expertise and boost your CV. Learn key skills and gain a expert lesson to prove your newly-acquired knowledge. Requirements: The Commercial Cleaning Management is open to all students and has no formal entry requirements. To study the Commercial Cleaning Management course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path: The Commercial Cleaning Management is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the Commercial Cleaning Management and gain an industry-acknowledged lesson that will help you excel in finding your ideal job. Course Content Module 1: An Introduction to the Cleaning Job An Introduction to the Cleaning Job 00:17:00 Module 2: The Diversity of Cleaning Jobs The Diversity of Cleaning Jobs 00:23:00 Module 3: Cleaning Equipment, Products and Clothing Cleaning Equipment, Products and Clothing 00:22:00 Module 4: House Cleaning House Cleaning 00:19:00 Module 5: Food Kitchen and Commercial Kitchen Cleaning Food Kitchen and Commercial Kitchen Cleaning 00:20:00 Module 6: Bathrooms and Toilets Bathrooms and Toilets 00:19:00 Module 7: Office Cleaning Office Cleaning 00:16:00 Module 8: Cleaning External Surfaces and Areas Cleaning External Surfaces and Areas 00:15:00 Module 9: Dealing with Non-Routine Waste Dealing with Non-Routine Waste 00:18:00 Module 10: Chemical Safety, Keyholding and Alarm Codes for Cleaners Chemical Safety, Keyholding and Alarm Codes for Cleaners 00:18:00 Module 11: Starting a Cleaning Business and Planning for it Planning and Starting a Cleaning Business 00:14:00 Module 12: Running the Business with Quality Service Running the Business with Quality Service 00:19:00 Module 13: Customer Satisfaction Customer Satisfaction 00:20:00 Module 14: Management of Staff Management of Staff 00:19:00 Module 15: Marketing, Advertising and Sales Marketing, Advertising and Sales 00:21:00 Module 16: Expansion Management Expanding Your Business 00:15:00 Module 17: Business Insurance, Tax and Additional Equipment Business Insurance, Tax and Additional Equipment 00:21:00 Mock Exam Mock Exam - Commercial Cleaning Management 00:20:00 Final Exam Final Exam - Commercial Cleaning Management 00:20:00 Assignment Assignment - Commercial Cleaning Management 2 weeks, 1 day Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Discover practical ways to reduce stress, improve motivation and handle challenges with greater ease.

🚀 Unlock Your Potential with Performance Management Training! 🚀 Are you ready to elevate your career to new heights? Look no further than our dynamic Performance Management Training course! Designed to empower professionals like you with the essential skills and knowledge to excel in today's competitive landscape, this comprehensive program is your gateway to success.   Why Performance Management Training? In today's fast-paced business world, effective performance management is more crucial than ever before. 📈 Organizations worldwide are constantly seeking skilled individuals who can drive performance, motivate teams, and achieve strategic objectives. By enrolling in our Performance Management Training course, you'll gain invaluable insights and techniques to optimize individual and team performance, ultimately propelling your career forward.   Benefits of Our Course: 🔍 Enhanced Performance: Learn how to set clear goals, provide constructive feedback, and conduct impactful performance evaluations to inspire your team to reach new heights. 💼 Strategic Alignment: Discover how to align individual goals with organizational objectives, ensuring everyone is working towards a common purpose. 🌟 Effective Communication: Master the art of communication and interpersonal skills to foster a positive and productive work environment. 📊 Data-Driven Decisions: Harness the power of data analytics to measure performance, identify areas for improvement, and make informed decisions that drive success. 💡 Continuous Improvement: Adopt a growth mindset and implement strategies for continuous improvement, both personally and within your team.   Who is this for? Our Performance Management Training course is ideal for professionals at all levels who are eager to enhance their leadership skills and drive meaningful results. Whether you're a seasoned manager looking to refine your approach or an aspiring leader seeking to build a strong foundation, this course is tailored to meet your needs. HR professionals, team leaders, project managers, and executives alike will benefit from the practical strategies and techniques taught in this program.   Career Path By mastering the principles of performance management, you'll unlock a world of opportunities across various industries and sectors. Whether you aspire to climb the corporate ladder, transition into a leadership role, or launch your own entrepreneurial venture, the skills acquired in this course will set you apart from the competition. From managerial positions to executive leadership roles, the ability to drive performance and maximize productivity is highly sought after by employers worldwide.   In Conclusion Don't let the opportunity to supercharge your career pass you by! Enroll in our Performance Management Training course today and embark on a journey towards professional excellence. With expert instruction, practical insights, and a supportive learning environment, you'll be well-equipped to tackle any challenge that comes your way. Invest in yourself and reap the rewards of a successful career in performance management. The future belongs to those who dare to pursue greatness - join us and unleash your full potential! 🌟   FAQ (Frequently Asked Questions) 1. Is this course suitable for beginners? Absolutely! Our Performance Management Training course is designed to cater to individuals at all skill levels, from beginners to seasoned professionals. Whether you're just starting your career journey or looking to enhance your existing knowledge, our comprehensive curriculum provides the perfect foundation for success. 2. How long does the course take to complete? The duration of the course may vary depending on the learning format and individual pace. Typically, our program is structured to be completed within a set timeframe, ranging from a few weeks to several months. However, we understand that everyone's schedule is unique, so we offer flexible options to accommodate your needs. 3. What learning materials are included? When you enroll in our Performance Management Training course, you'll gain access to a wealth of resources designed to enhance your learning experience. From interactive modules and video lectures to case studies and practical exercises, our comprehensive curriculum covers all aspects of performance management to ensure you have the tools you need to succeed. 4. Will I receive a certificate upon completion? Yes! Upon successfully completing the course requirements, you'll receive a certificate of completion to showcase your newfound skills and expertise in performance management. This certificate can be a valuable addition to your resume and demonstrate your commitment to professional development to potential employers. 5. Can I interact with instructors and fellow students? Absolutely! We believe in the power of collaboration and interaction in the learning process. Throughout the course, you'll have the opportunity to engage with instructors and fellow students through discussion forums, live Q&A sessions, and group projects. This collaborative environment fosters a sense of community and allows for meaningful exchange of ideas and insights. 6. How will this course benefit my career? Our Performance Management Training course equips you with the essential skills and knowledge needed to excel in today's competitive job market. Whether you're looking to advance in your current role, transition into a new position, or explore entrepreneurial opportunities, the principles and techniques you learn in this course will set you apart from the competition and open doors to exciting career prospects. 7. Can I access course materials after completion? Yes! We believe in lifelong learning and want to support your ongoing professional development. Upon completing the course, you'll retain access to course materials and resources, allowing you to review key concepts, refresh your skills, and stay up-to-date with the latest trends and best practices in performance management. Still have questions? Feel free to reach out to our dedicated support team for assistance. We're here to help you succeed every step of the way! Course Curriculum Module 1_ Introduction to Performance Management. Introduction to Performance Management. 00:00 Module 2_ Setting Performance Goals. Setting Performance Goals. 00:00 Module 3_ Providing Feedback. Providing Feedback. 00:00 Module 4_ Evaluating Progress. Evaluating Progress. 00:00 Module 5_ Managing Virtual Teams. Managing Virtual Teams. 00:00

Register on the Leadership & Management Training today and build the experience, skills and knowledge you need to enhance your development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Leadership & Management Training is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! Why Choose this Course Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of- Video lessons Online study supplies Assignment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Who is this course for? The course is ideal for those who already work in this sector or are an aspiring expert. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a lesson to prove your newly-acquired knowledge. Course Content Module 01: Introduction Prof. Paul Course Intro 00:03:00 Leadership & Management PROMO 00:03:00 Module 02: Leadership Training Leadership Skills Training 00:32:00 Leadership Tips & Strategies Part 1 00:11:00 Leadership Tips & Strategies Part 2 00:11:00 Module 03: Management Training Management Skills Training 00:39:00 Management Stats & Begining Concepts 00:10:00 Management Tips & Strategies Part 1 00:11:00 Management Tips & Strategies Part 2 00:09:00 Management Tips & Strategies Part 3 00:09:00 Module 04: Culture Training Creating A Great Culture 00:37:00 Module 05: Teamwork Training Teamwork - Create High-Performance Teams 00:09:00 Teamwork Tips & Strategies Part 1 00:09:00 Teamwork Tips & Strategies Part 2 00:09:00 Teamwork Tips & Strategies Part 3 00:09:00 Module 06: Business Culture Training Job Culture Stats & Beginning Concepts 00:09:00 Business Culture Tips & Strategies Part 1 00:09:00 Business Culture Tips & Strategies Part 2 00:10:00 Business Culture Tips & Strategies Part 3 00:09:00 Assignment Assignment - Leadership & Management Training 2 weeks, 1 day Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Overview This comprehensive course on Conflict Management will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Conflict Management comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Conflict Management. It is available to all students, of all academic backgrounds. Requirements Our Conflict Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 8 sections • 23 lectures • 23:26:00 total length •Welcome to the Course: 00:03:00 •What are Conflict and Conflict Management?: 00:03:00 •The Rational and Irrational Sources of Conflict: 00:03:00 •The Effects of Respect on Conflict: 00:04:00 •How to Use Respect to Help Resolve Conflict: 00:05:00 •How Communication Works: 00:05:00 •How we listen: The Four Listening Levels: 00:05:00 •How to Listen Well: 00:04:00 •How Personality Types Conflict: 00:02:00 •How Specific Personalities Clash at Work: 00:04:00 •How to Avoid Personality Clash: 00:02:00 •Resistance: It's Not Conflict yet.: 00:02:00 •The Onion Model of Resistance: 00:07:00 •The Signs of Conflict Escalation: 00:03:00 •The Strategies for Handling Conflict: 00:06:00 •Conflict De-escalation Process: 00:03:00 •Conflict Handling Modes - The Thomas-Kilmann Model: 00:02:00 •The Five Thomas-Kilmann Modes: 00:06:00 •Getting Help from a Third Party: 00:05:00 •How to Recover from a Broken (Professional) Relationship: 00:05:00 •Good Conflict and Bad Conflict: 00:04:00 •The Secret to Avoiding Conflict: 00:03:00 •Assignment - Conflict Management: 2 days, 22 hours