Get ready for an exceptional online learning experience with the Hospitality Management Courses for Hospitality Managers bundle! This carefully curated collection of 30 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Hospitality Management Courses for Hospitality Managers is a dynamic package that blends the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Hospitality Management package has something for everyone. As part of the Hospitality Management Courses for Hospitality Managers package, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Hospitality Management bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following 30 CPD Accredited Courses: Course 01: Hospitality Management Course 02: Hospitality - Concierge Course 03: Hotel Revenue Management Course 04: Receptionist Skills Course 05: Hotel Front Desk Operations Course 06: Event Planning Course 07: Leisure Management Course 08: Travel and Tourism Course 09: Facilities Management Diploma Course 10: Digital Photography Diploma Course 11: Catering Management Course 12: HACCP Training Course Course 13: Food Hygiene and Safety Course 14: Cooking and Chef Bundle Course 15: Restaurant Management Course 16: How to Analyse & Maximize Restaurant Profits Course 17: Fundamental Accounting for Small Hotel Business Course 18: Finance and Cash Management for Hospitality Course 19: Cleaning: House-cleaning Course 20: Diploma in Customer Relationship Management (CRM) Course 21: Career Development Plan Fundamentals Course 22: CV Writing and Job Searching Course 23: Learn to Level Up Your Leadership Course 24: Networking Skills for Personal Success Course 25: Ace Your Presentations: Public Speaking Masterclass Course 26: Learn to Make a Fresh Start in Your Life Course 27: Learn to Eliminate Weakness Course 28: Say No: Control Your Life Course 29: Decision-Making and Critical Thinking Course 30: Time Management Training - Online Course What will make you stand out? On completion of this online Hospitality Management bundle, you will gain: CPD QS Accredited Proficiency After successfully completing the Hospitality Management bundle, you will receive a FREE CPD PDF Certificates as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials. The online test with immediate results You can study and complete the Hospitality Management bundle at your own pace. Study for the Hospitality Management bundle using any internet-connected device, such as a computer, tablet, or mobile device. Each course in this bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with the Hospitality Management Courses for Hospitality Managers, a rich anthology of 30 diverse courses. Each course in the Hospitality Management bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. This Hospitality Management Courses for Hospitality Managers bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Hospitality Management Courses for Hospitality Managers bundle offers you the flexibility and convenience to learn at your own pace. Make the Hospitality Management package your trusted companion in your lifelong learning journey. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Hospitality Management Courses for Hospitality Managers bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Requirements Without any formal requirements, you can delightfully enrol in this Hospitality Management Courses for Hospitality Managers bundle. Career path Unleash your potential with the Hospitality Management Courses for Hospitality Managers bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the Hospitality Managemet bundle package. Certificates CPD Quality Standard Certificate Digital certificate - Included 30 CPD Accredited Digital Certificates and A Hard Copy Certificate
Overview: ***Limited Time Flash Sale*** Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £250 as a Gift! - Enrol Now! Civil Engineering and Construction Management is a rapidly evolving field that is essential to building and maintaining the infrastructure that our society relies on. This Civil Engineering and Construction Management course will provide you with the essential knowledge and in-demand skills you need to succeed in this exciting and rewarding profession. Begin with the basics of Construction Management, learning about its Scope and the roles of Contractors and Subcontractors. The Construction Management course will guide you through Surveying, Cost Estimation, and the nuances of Construction Design. Additionally, you will get into the critical areas of Safety Standards and other miscellaneous but vital Construction Management. This Civil Engineering and Construction Management Bundle Consists of the following Premium courses: Course 01: Read Construction & Structural Drawing Like Expert Course 02: Diploma in Construction Management Course 03: Quantity Surveyor Diploma Course 04: Building Surveyor Course 05: Land Surveying Course 06: Construction Cost Estimation Diploma Course 07: Construction Industry Scheme (CIS) Course 08: WELL Building Standard Course 09: LEED V4 - Building Design and Construction Course 10: Architectural Studies Course 11: CAD Design Course: Assemblies, Modelling And Civil Drawings Course 12: Autocad Electrical Design Course 13: Solidworks Foundation Training Course 14: Interior Design Professional Diploma Course 15: Professional Interior Design & Construction Course 16: Construction Safety Course 17: Fire Safety | Online Course Course 18: Electrical Safety Course 19: Emergency First Aid and Incident Management at Work Course 20: RIDDOR Training Learning Outcomes: Read and understand architectural plans and construction drawings Apply Construction Management principles to the design and construction of various building components, such as footings, columns, beams, and slabs Use various software to model and analyze civil engineering structures Calculate dead and live loads, and apply them to civil engineering structures Design and detail civil engineering structures in accordance with standard codes and practices Key Features of the Course: FREE Construction Management CPD-accredited certificate Get a free student ID card with Construction Management training (£10 applicable for international delivery) Lifetime access to the Construction Management course materials The Construction Management program comes with 24/7 tutor support Get instant access to this Construction Management course Learn Construction Management training from anywhere in the world The Construction Management training is affordable and simple to understand The Construction Management training is an entirely online Enrol in Civil Engineering and Construction Management today and start your journey to becoming a successful civil engineer or construction manager! Description: Enrol in this Civil Engineering and Construction Management Bundle today and start your journey to becoming a successful civil engineer or construction manager! ★★★ Course Curriculum of Civil Engineering and Construction Management Bundle ★★★ Course 01: Read Construction & Structural Drawing Like Expert Section 01: Architectural & Structural Drawings of G+3 Residential Building Section 02: Etabs Model of G+3 Residential Building Course 02: Diploma in Construction Management Module 01: Introduction to Construction Management Module 02: Project Life Cycle and Success Module 03: Cost Management Module 04: Preliminary Site Investigation and Site Organisation Module 05: Site Management Module 06: Planning and Management of Equipment Module 07: Construction Materials Management Module 08: Vendor Analysis in Construction Management Module 09: Construction Procurement Module 10: Stock Control Module 11: Supply Chain Management Module 12: The Main Participators Module 13: Quality Assurance and Customer Care Module 14: Legal Aspects of Contracting Module 15: Human Resources Management Module 16: Risk and Value Management Module 17: Communications, Information and Documentation of Construction Module 18: Health and Safety in Construction Management =========>>>>> And 18 More Related Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £9.99*20 = £199.7) Hard Copy Certificate: Free (For The Title Course: Previously it was £14.99) So, enrol now in this Construction Management Bundle to kickstart your career! Who is this course for? Civil engineering and construction management Bundle: Students who are interested in a career in civil engineering or construction management Students who are currently pursuing a degree in civil engineering or construction management Professionals who want to upgrade their skills and knowledge in civil engineering or construction management Requirements Our Civil Engineering and Construction Management Bundle is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. This Civil engineering and construction management course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this Civil engineering and construction management course, it can be studied in your own time at your own pace. Career path This Civil Engineering and Construction Management bundle will help you learn the necessary skills to explore opportunities such as: Structural Engineer: £36,000 - £38,000 per annum Engineer: £27,000 - £45,000 per annum Construction Manager: £3,000 - £45,000 per annum Engineer Surveyor: £28,000 - £32,500 per annum Civil Engineer: £29,000 - £38,000 per annum Certificates Digital certificate - Included Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Construction Management) absolutely Free! Other hard-copy certificates are available for £14.99 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.
Whether you’re a career driver, passenger or hitchhiker, it helps to have a sense of what works for you. We give you the tips, tricks and tools to help you plan your career with confidence, no matter what stage you’re at. Career management is all about taking responsibility for your future. It’s a process you’ll want to return to frequently, so we'll give you templates and ideas to capture your thoughts and plans; then you can be clear about how to capitalise on your strengths, skills and experience.
Get ready for an exceptional online learning experience with the Procurement, Product Management, Quality, and Retail Management & Commercial Law bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. This Procurement, Product Management, Quality, and Retail Management & Commercial Law is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Procurement & Product Management package has something for everyone. As part of the Procurement, Product Management, Quality, and Retail Management & Commercial Law package, you will receive complimentary PDF certificates for all courses in Procurement & Product Management bundle at no extra cost. Equip yourself with the Procurement & Product Management bundle to confidently navigate your career path or personal development journey. Enrol our Procurement & Product Management bundletoday and start your career growth! This Procurement & Product Management Bundle Comprises the Following CPD Accredited Courses: Certificate in Purchasing and Procurement Product Management Quality Management Anti Money Laundering (AML) Level 3 Training Commercial law CSR Policies & Supply Chain Management Cost Control & Project Scheduling Purchase Ledger Retail Management SAP Controlling (CO) - Product Costing S4HANA Logistic Management Import/Export Warehouse Safety Transport Manager Business Plan for Entrepreneurs Career Development Plan Fundamentals CV Writing and Job Searching Learn to Level Up Your Leadership Networking Skills for Personal Success Ace Your Presentations: Public Speaking Masterclass Learning Outcome: By completing the Procurement, Product Management, Quality, and Retail Management & Commercial Law course, you will: Gain comprehensive insights into multiple fields. Foster critical thinking and problem-solving skills across various disciplines. Understand industry trends and best practices through the Procurement & Product Management Bundle. Develop practical skills applicable to real-world situations. Enhance personal and professional growth with the Procurement & Product Management Bundle. Build a strong knowledge base in your chosen course via the Procurement & Product Management Bundle. Benefit from the flexibility and convenience of online learning. With the Procurement & Product Management package, validate your learning with a CPD certificate. Each course in Procurement, Product Management, Quality, and Retail Management & Commercial Law bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with the Procurement, Product Management, Quality, and Retail Management & Commercial Law, a rich anthology of 15 diverse courses. Each course in the Procurement & Product Management bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. ThisProcurement, Product Management, Quality, and Retail Management & Commercial Law bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Procurement, Product Management, Quality, and Retail Management & Commercial Law bundle offers you the flexibility and convenience to learn at your own pace. Make the Procurement & Product Management package your trusted companion in your lifelong learning journey. CPD 205 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Procurement, Product Management, Quality, and Retail Management & Commercial Law bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Requirements Without any formal requirements, you can delightfully enrol this Procurement, Product Management, Quality, and Retail Management & Commercial Law course. Career path Unleash your potential with the Procurement, Product Management, Quality and Retail Management & Commercial Law bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with this bundle package. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - Included You will get a complimentary Hard Copy Certificate.
Lean Six Sigma Black Belt Certification Program: In-House Training This course is specifically for people wanting to become Lean Six Sigma Black Belts, who are already Lean Six Sigma practitioners. If advanced statistical analysis is needed to identify root causes and optimal process improvements, (Lean) Six Sigma Green Belts typically ask Black Belts or Master Black Belts to conduct these analyses. This course will change that. Green Belts wanting to advance their statistical abilities will have a considerable amount of hands-on practice in techniques such as Statistical Process Control, MSA, Hypothesis Testing, Correlation and Regression, Design of Experiments, and many others. Participants will also work throughout the course on a real-world improvement project from their own business environment. This provides participants with hands-on learning and provides the organization with an immediate ROI once the project is completed. IIL instructors will provide free project coaching throughout the course. What you Will Learn At the end of this program, you will be able to: Use Minitab for advanced data analysis Develop appropriate sampling strategies Analyze differences between samples using Hypothesis Tests Apply Statistical Process Control to differentiate common cause and special cause variation Explain and apply various process capability metrics Conduct Measurement System Analysis and Gage R&R studies for both discrete and continuous data Conduct and analyze simple and multiple regression analysis Plan, execute, and analyze designed experiments Drive sustainable change efforts through leadership, change management, and stakeholder management Successfully incorporate advanced analysis techniques while moving projects through the DMAIC steps Explain the main concepts of Design for Six Sigma including QFD Introduction: DMAIC Review IIL Black Belt Certification Requirements Review Project Selection Review Define Review Measure Review Analyze Review Improve Review Control Introduction: Minitab Tool Introduction to Minitab Minitab basic statistics and graphs Special features Overview of Minitab menus Introduction: Sampling The Central Limit Theorem Confidence Interval of the mean Sample size for continuous data (mean) Confidence Interval for proportions Sample size for discrete data (proportions) Sampling strategies (review) Appendix: CI and sample size for confidence levels other than 95% Hypothesis Testing: Introduction Why use advanced stat tools? What are hypothesis tests? The seven steps of hypothesis tests P value errors and hypothesis tests Hypothesis Testing: Tests for Averages 1 factor ANOVA and ANOM Main Effect Plots, Interaction Plots, and Multi-Vari Charts 2 factor ANOVA and ANOM Hypothesis Testing: Tests for Standard Deviations Testing for equal variance Testing for normality Choosing the right hypothesis test Hypothesis Testing: Chi Square and Other Hypothesis Test Chi-square test for 1 factor ANOM test for 1 factor Chi-square test for 2 factors Exercise hypothesis tests - shipping Non-parametric tests Analysis: Advanced Control Charts Review of Common Cause and Special Cause Variation Review of the Individuals Control Charts How to calculate Control Limits Four additional tests for Special Causes Control Limits after Process Change Discrete Data Control Charts Control Charts for Discrete Proportion Data Control Charts for Discrete Count Data Control Charts for High Volume Processes with Continuous Data Analysis: Non-Normal Data Test for normal distribution Box-Cox Transformation Box-Cox Transformation for Individuals Control Charts Analysis: Time Series Analysis Introduction to Time Series Analysis Decomposition Smoothing: Moving Average Smoothing: EWMA Analysis: Process Capability Process capability Discrete Data: Defect metrics Discrete Data: Yield metrics Process Capability for Continuous Data: Sigma Value Short- and long-term capabilities Cp, Cpk, Pp, Ppk capability indices Analysis: Measurement System Analysis What is Measurement System Analysis? What defines a good measurement system? Gage R&R Studies Attribute / Discrete Gage R&R Continuous Gage R&R Regression Analysis: Simple Correlation Correlation Coefficient Simple linear regression Checking the fit of the Regression Model Leverage and influence analysis Correlation and regression pitfalls Regression Analysis: Multiple Regression Analysis Introduction to Multiple Regression Multicollinearity Multiple Regression vs. Simple Linear Regression Regression Analysis: Multiple Regression Analysis with Discrete Xs Introduction Creating indicator variables Method 1: Going straight to the intercepts Method 2: Testing for differences in intercepts Logistic Regression: Logistic Regression Introduction to Logistic Regression Logistic Regression - Adding a Discrete X Design of Experiments: Introduction Design of Experiment OFAT experimentation Full factorial design Fractional factorial design DOE road map, hints, and suggestions Design of Experiments: Full Factorial Designs Creating 2k Full Factorial designs in Minitab Randomization Replicates and repetitions Analysis of results: Factorial plots Analysis of results: Factorial design Analysis of results: Fits and Residuals Analysis of results: Response Optimizer Analysis of results: Review Design of Experiments: Pragmatic Approaches Designs with no replication Fractional factorial designs Screening Design of Experiment Case Study Repair Time Blocking Closing: Organizational Change Management Organizational change management Assuring project sponsorship Emphasizing shared need for change Mobilizing stakeholder commitment Closing: Project Management for Lean Six Sigma Introduction to project management Project management for Lean Six Sigma The project baseline plan Work Breakdown Structure (WBS) Resource planning Project budget Project risk Project schedule Project executing Project monitoring and controlling and Closing Closing: Design for Lean Six Sigma Introduction to Design for Lean Six Sigma (DMADV) Introduction to Quality Function Deployment (QFD) Summary and Next Steps IIL's Lean Six Sigma Black Belt Certification Program also prepares you to pass the IASSC Certified Black Belt Exam (optional)
Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Land Management Training Now Give a compliment to your career and take it to the next level. This Land Management will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop Land Management skills for your next job or want to elevate skills for your next promotion, this course will help you keep ahead of the pack. The Land Management Training course incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and essential knowledge, reaching out to the level of expertise required for your position. Further, this Land Management Training course will add extra value to your resume to stand out to potential employers. Throughout the Land Management programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Land Management Training bundle course, you can equip yourself with the essentials to keep you afloat into the competition. Along with this Land Management Training course, you will get 10 other related premium courses. Also, you will get an original hardcopy certificate, transcript and a student ID card. What other courses included with this Land Management? Course 01: Land Management Course Course 02: Environmental Health Course 03: Hydroponics Gardening Course 04: Gardening & Landscaping Course 05: Arboriculture Course 06: Botany Course 07: Forestry Course 08: Mushroom Growing Course Course 09: Kitchen Gardening Course 10: Personal Hygiene Course 11: Advanced Diploma in MS Excel So, enrol Land Management Training now to advance your career! Benefits you'll get choosing this Land Management Training bundle from Apex Learning: One payment, but lifetime access to 11 CPD Land Management Training courses Certificate, Transcript, student ID for the title course included in a one-time fee Learn at your ease - anytime, from anywhere CPD accredited course - improve the chance of gaining professional skills The curriculum of Land Management Bundle ***Land Management Course*** An Introduction Land Use and Land Use Planning Soil Management Land Degradation and Management Weed Management Watershed Management Irrigation Management Land Tenure, Administration and Transection Land Registration and Acquisition Land Law How will I get my Certificate? After successfully completing the Land Management Training course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 157 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol this Land Management. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Land Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this Land Management Training course, it can be studied in your own time at your own pace. Career path Having these various Land Management Training CPD certificates will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion is included in course price Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Land Management Course) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The de.livery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost
Level 5 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 150 CPD Points | Lifetime Access
Level 5 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 150 CPD Points | Lifetime Access
The hospitality industry is one of the largest and fastest-growing industries in the world. It offers a wide range of career opportunities, from entry-level positions to senior management roles. If you're interested in a career in hospitality, then this online course is the perfect place to start. This course will teach you everything you need to know about the hospitality industry, from the different types of businesses to the skills and knowledge you'll need to be successful. You'll learn about customer service, food and beverage management, event planning, and more! Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: Introduction to Hospitality Management Introduction to Hospitality Management 00:24:00 Module 02: An Overview of Hotel Industry An Overview of Hotel Industry 00:18:00 Module 03: The Process of Selection and Recruitment in Hospitality Industry The Process of Selection and Recruitment in Hospitality Industry 00:21:00 Module 04: The Process of Development and Training in Hospitality Industry The Process of Development and Training in Hospitality Industry 00:24:00 Module 05: Management of Front Office Operations Management of Front Office Operations 00:19:00 Module 06: Management of Housekeeping, Engineering and Security Operations Management of Housekeeping, Engineering and Security Operations 00:27:00 Module 07: Management of Food and Beverage Operations Management of Food and Beverage Operations 00:20:00 Module 08: Management of Service Quality in Hospitality Industry Management of Service Quality in Hospitality Industry 00:20:00 Module 09: Marketing in Travel and Tourism Business Marketing in Travel and Tourism Business 00:24:00 Module 10: Accounting in Hospitality Industry Accounting in Hospitality Industry 00:26:00 Module 11: Customer Satisfaction Customer Satisfaction 00:23:00 Module 12: E-Hospitality and Technology E-Hospitality and Technology 00:22:00