23105 Management courses in Polegate delivered On Demand

Feeling Stuck in Your Career? The Hospitality & Catering Courses for Hospitality Managers Bundle is Your Skill-Building Solution. This exceptional collection of 30 premium courses is designed to encourage growth and improve your career opportunities. Suited to meet different interests and goals, the Hospitality & Catering bundle provides an engaging learning experience, helping you learn skills across various disciplines. With the Hospitality & Catering Courses for Hospitality Managers bundle, you'll have a personalised journey that aligns with your career goals and interests. This comprehensive package helps you confidently tackle new challenges, whether entering a new field or enhancing your existing knowledge. The Hospitality & Catering bundle is your gateway to expanding your career options, increasing job demand, and enhancing your skill set. By enrolling in this bundle, you'll receive complimentary PDF certificates for all courses, adding value to your resume at no extra cost. Develop key skills and achieve important progress in your career and personal development. Start your journey today and experience the transformative impact of the Hospitality & Catering bundle on your job life and career growth! This Hospitality & Catering Courses for Hospitality Managers Bundle Comprises the Following CPD Accredited Courses: Course 01: Hospitality Management Course 02: Hospitality - Concierge Course 03: Restaurant Management Course 04: Receptionist Skills Course 05: Hotel Front Desk Operations Course 06: Event Planning Course 07: Leisure Management Course 08: Travel and Tourism Course 09: Facilities Management Diploma Course 10: Digital Photography Diploma Course 11: Catering Management Course 12: HACCP Training Course Course 13: Food Hygiene and Safety Course 14: Cooking and Chef Bundle Course 15: Hotel Revenue Management Course 16: How to Analyse & Maximize Restaurant Profits Course 17: Fundamental Accounting for Small Hotel Business Course 18: Finance and Cash Management for Hospitality Course 19: Cleaning: House-cleaning Course 20: Diploma in Customer Relationship Management (CRM) Course 21: Career Development Plan Fundamentals Course 22: CV Writing and Job Searching Course 23: Learn to Level Up Your Leadership Course 24: Networking Skills for Personal Success Course 25: Ace Your Presentations: Public Speaking Masterclass Course 26: Learn to Make a Fresh Start in Your Life Course 27: Motivation - Motivating Yourself & Others Course 28: Excel: Top 50 Microsoft Excel Formulas in 50 Minutes! Course 29: Decision-Making and Critical Thinking Course 30: Time Management Training - Online Course What will make you stand out? Upon completion of this online Hospitality & Catering Courses for Hospitality Managersbundle, you will gain the following: CPD QS Accredited Proficiency with this Hospitality & Catering bundle After successfully completing the Hospitality & Catering bundle, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this Hospitality & Catering bundle The online test with immediate results You can study and complete the Hospitality & Catering bundle at your own pace. Study for the Hospitality & Catering bundle using any internet-connected device, such as a computer, tablet, or mobile device. TheHospitality & Catering Courses for Hospitality Managers bundle is a premier learning resource, with each course module holding respected CPD accreditation, symbolising exceptional quality. The content is packed with knowledge and is regularly updated to ensure it remains relevant. This bundle offers not just education but a constantly improving learning experience designed to enrich both your personal and professional development. Advance the future of learning with the Hospitality & Catering bundle, a comprehensive complete collection of 30 courses. Each course in the Hospitality & Catering bundle has been handpicked by our experts to provide a broad range of learning opportunities. Together, these modules form an important and well-rounded learning experience. Our mission is to deliver high-quality, accessible education for everyone. Whether you are starting your career, switching industries, or enhancing your professional skills, the Hospitality & Catering bundle offers the flexibility and convenience to learn at your own pace, make the Hospitality & Catering package your trusted partner in your lifelong learning journey. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Hospitality & Catering Courses for Hospitality Managers bundle is perfect for: Expand your knowledge and skillset for a fulfilling career with the Hospitality & Catering bundle. Become a more valuable professional by earning CPD certification and mastering in-demand skills with the Hospitality & Catering bundle. Discover your passion or explore new career options with the diverse learning opportunities in the Hospitality & Catering bundle. Learn on your schedule, in the comfort of your home - the Hospitality & Catering bundle offers ultimate flexibility for busy individuals. Requirements You are warmly invited to register for this bundle. Please be aware that no formal entry requirements or qualifications are necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Gain a wide range of skills across various fields, improve your problem-solving capabilities, and keep current with industry trends. Perfect for those aiming for career advancement, exploring a new professional direction, or pursuing personal growth. Begin your journey with the Hospitality & Catering Courses for Hospitality Managersbundle. Certificates CPD Certificate Digital certificate - Included

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

Gain comprehensive expertise in Payroll Management, HR, Payroll, PAYE, and Taxation with this all-inclusive course. Learn how to manage payroll processes, calculate wages, handle employee benefits, and stay compliant with tax regulations, including PAYE (Pay As You Earn). This course covers essential topics such as payroll systems, tax deductions, national insurance, and legal requirements for payroll operations. Perfect for HR professionals, payroll administrators, and anyone looking to advance their career in payroll management, this course will equip you with the knowledge and skills to manage payroll efficiently and ensure full compliance with tax laws.

24 Hour Flash Deal **25-in-1 Project Support Officer Advanced Diploma Mega Bundle** Project Support Officer Advanced Diploma Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Project Support Officer Advanced Diploma package online with Studyhub through our online learning platform. The Project Support Officer Advanced Diploma bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Project Support Officer Advanced Diploma course provides complete 360-degree training on Project Support Officer Advanced Diploma. You'll get not one, not two, not three, but twenty-five Project Support Officer Advanced Diploma courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Project Support Officer Advanced Diploma courses are yours for as long as you want them once you enrol in this course This Project Support Officer Advanced Diploma Bundle consists the following career oriented courses: Course 01: Project Management Course 02: Risk Management Course 03: Stakeholder Management Course 04: Agile Project Management Diploma Course 05: Capital Budgeting & Investment Decision Rules Course 06: Financial Management Professional Training Certification Course 07: Quality Management Course 08: Leadership Skills Training Course 09: Effective Communication Skills Diploma Course 10: Conflict Resolution Course 11: Change Management Course 12: Strategic Planning and Implementation Course 13: Procurement, Logistic and Quality Management Course 14: Data Documentation and Record Keeping Best Practices Course 15: Team Building Masterclass Course 16: Time Management Course 17: Governance and Risk Management: Navigating Corporate Strategies Course 18: Inspirational Leadership Skills: Practical Motivational Leadership Course 19: Risk Assessment & Management Course 20: Enterprise Resource Planning (ERP) Course 21: Lean Organisation Management Principles, Process and Techniques Course 22: Business Analysis Course 23: Virtual Team Building & Management Course 24: Agile Scrum Master Certification Course 25: Six Sigma Green Belt Diploma The Project Support Officer Advanced Diploma course has been prepared by focusing largely on Project Support Officer Advanced Diploma career readiness. It has been designed by our Project Support Officer Advanced Diploma specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Project Support Officer Advanced Diploma Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Project Support Officer Advanced Diploma bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Project Support Officer Advanced Diploma Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Project Support Officer Advanced Diploma Elementary modules, allowing our students to grasp each lesson quickly. The Project Support Officer Advanced Diploma course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Project Support Officer Advanced Diploma bundle, you really hit the jackpot. Here's what you get: Step by step Project Support Officer Advanced Diploma lessons One to one assistance from Project Support Officer Advanced Diplomaprofessionals if you need it Innovative exams to test your knowledge after the Project Support Officer Advanced Diplomacourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Project Support Officer Advanced Diploma courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Project Support Officer Advanced Diploma certificate and transcript on the next working day Easily learn the Project Support Officer Advanced Diploma skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Project Support Officer Advanced Diploma training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Project Support Officer Advanced Diploma Requirements To participate in this Project Support Officer Advanced Diploma course, all you need is - A smart device A secure internet connection And a keen interest in Project Support Officer Advanced Diploma Career path You will be able to kickstart your Project Support Officer Advanced Diploma career because this course includes various courses as a bonus. This Project Support Officer Advanced Diploma is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Project Support Officer Advanced Diploma career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

Kickstart your Career as a Transport & Logistics Manager or a Supply Chain Manager | Gifts: Hardcopy + PDF Certificates | Lifetime Access

The Anger Management Counselling Course is designed to help you understand the principles of anger management, from theories on anger to strategies for managing anger, discussing importance of understanding what the true meaning of anger management. It will provide you with an insight into anger management and understanding these principles in order to work with others to manage anger. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this course for? Anger Management Counselling Course is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This is a great opportunity for all student from any academic backgrounds to learn more on this subject.

10 QLS Endorsed Courses for Procurement Manager | 10 QLS Endorsed Hard Copy Certificates Included | Lifetime Access | Tutor Support

The Sales and Marketing Management Diploma Course is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with an acknowledged certificate. This Sales and Marketing Management Diploma Course consists of several modules that take around 4 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Course Content Module 01: Understanding the Talk Understanding the Talk 00:11:00 Module 02: Getting Prepared to Make the Call Getting Prepared to Make the Call 00:08:00 Module 03: Creative Openings Creative Openings 00:08:00 Module 04: Making Your Pitch Making Your Pitch 00:11:00 Module 05: Handling Objections Handling Objections 00:10:00 Module 06: Sealing the Deal Sealing the Deal 00:11:00 Module 07: Following Up Following Up 00:14:00 Module 08: Setting Goals Setting Goals 00:10:00 Module 09: Managing Your Data Managing Your Data 00:10:00 Module 10: Using a Prospect Board Using a Prospect Board 00:11:00 Module 11: What is Marketing? What is Marketing 00:10:00 Module 12: Common Marketing Types (I) Common Marketing Types (I) 00:07:00 Module 13: Common Marketing Types (II) Common Marketing Types (II) 00:08:00 Module 14: The Marketing Mix The Marketing Mix 00:07:00 Module 15: Communicating the Right Way Communicating the Right Way 00:07:00 Module 16: Customer Communications Customer Communications 00:07:00 Module 17: Marketing Goals Marketing Goals 00:07:00 Module 18: The Marketing Funnel The Marketing Funnel 00:07:00 Module 19: Marketing Mistakes (I) Marketing Mistakes (I) 00:08:00 Module 20: Marketing Mistakes (II) Marketing Mistakes (II) 00:08:00 Mock Exam Mock Exam - Sales and Marketing Management Diploma 00:20:00 Final Exam Final Exam - Sales and Marketing Management Diploma 00:20:00 Assignment Assignment - Sales And Marketing Management Diploma 2 weeks, 1 day Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Anger Management: Anger Management Course Online Do you consistently seek to increase your knowledge and abilities by taking classes? This Anger Management: Anger Management Course education is ideal for you. You will gain a step-by-step understanding of how to control your anger via this Anger Management: Anger Management Course. You will learn more effective strategies to control your rage in this anger management training. You can control your rage with Anger Management: Anger Management Course. You will learn how to recognize the factors that make you furious from anger management. You will learn how to make an individualized plan for addressing those triggers through Anger Management: Anger Management Course. Participate in this Anger Management: Anger Management Course if you want to have a stress-free, joyful life and achieve professional success. Special Offers of this Anger Management: Anger Management Course This Anger Management: Anger Management Course includes a FREE PDF Certificate. Lifetime access to this Anger Management: Anger Management Course Instant access to this Anger Management: Anger Management Course Get FREE Tutor Support from Monday to Friday in this Anger Management: Anger Management Course Courses are included in this Anger Management: Anger Management Bundle Course Course 01: Anger Management Course 02: Workplace Stress Management Course 03: Level 2 Certificate in Business Management Course 04: Level 7 Diploma in Operations Management Course 05: Level 2 Certificate in Hospitality Management Course Course 06: Healthcare Management Training Course 07: Facilities Management Diploma Others Benefits of This Anger Management: Anger Management CourseBundle Free 7 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Anger Management: Anger Management Course] Anger Management: Anger Management Course Online Industry Experts Designed this Anger Management: Anger Management Course into 04 detailed modules. Course Curriculum of Anger Management Course Module 01: Introduction to Anger Module 02: The Process in Anger Module 03: Effect of Anger on Our Thinking Module 04: How to Manage Anger Assessment Method of Anger Management Course After completing each module of the Anger Management: Anger Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification of Anger Management Course After completing the MCQ/Assignment assessment for this Anger Management: Anger Management Course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Anger Management: Anger Management Course Online The Anger Management: Anger Management Course is designed to teach individuals and working professionals how to control their anger in personal and professional life. Requirements Anger Management: Anger Management Course Online Students who intend to enrol in this Anger Management: Anger Management Course must meet the following requirements: Anger Management: Good command of the English language. Anger Management: Must be vivacious and self-driven Anger Management: Basic computer knowledge. Anger Management: A minimum of 16 years of age is required Career path Anger Management: Anger Management Course Online After completing this Anger Management: Anger Management Course, you will be able to confidently understand specific knowledge and skills in order to improve and enhance your skills for your career in the relevant employment sector. Certificates Certificate of completion Digital certificate - Included

The HR Management Diploma and UK Employment Law course provides an essential foundation in understanding the complexities of managing human resources in the modern workplace. This course delves into the key areas of HR management, including recruitment, employee relations, performance management, and compensation, while offering a deep dive into the specifics of UK employment law. Whether you're new to HR or looking to expand your knowledge, this course will help you navigate the ever-changing landscape of employee management and legal frameworks in the UK. In addition to core HR practices, the course offers a detailed exploration of UK Employment Law, covering topics such as employee rights, contracts, dismissal procedures, and health and safety regulations. By the end of the course, you will gain a clear understanding of how to manage HR operations effectively while ensuring your practices align with the law. Designed for those eager to build a career in human resources or enhance their existing expertise, this course equips you with the tools needed to manage people and policies with confidence. ________________________________________________________________________ Key Features: CPD Certified HR Management Diploma and UK Employment Law With Complete Career Guide 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Module 01: Introduction to Human Resource Module 02: Employee Recruitment and Selection Procedure Module 03: Employee Training and Development Process Module 04: Performance Appraisal Management Module 05: Employee Relations Module 06: Motivation and Counselling Module 07: Ensuring Health and safety at the Workplace Module 08: Employee Termination Module 09: Employer Record and Statistics Module 10: Essential UK Employment Law ________________________________________________________________________ Complete Career Guide for HR Management Diploma and UK Employment Law (A to Z) This isn't just a course; it's your ticket to thriving in the sector and your roadmap to the HR Management. In addition to mastering the essentials of HR Management, you'll also gain valuable skills in CV writing, job searching, communication, leadership, and project management. These 9 complementary courses are designed to empower you at every stage of your journey. Stand out in your career, from crafting a winning CV to excelling in interviews. Develop the leadership skills to inspire your team and efficiently manage projects. This holistic approach ensures you're not just job-ready but career-ready. Enrol today, and let's build your success story together in HR Management. Your dream career starts here! List of career guide courses included in HR Management Diploma and UK Employment Law With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment ________________________________________________________________________ Learning Outcomes: Understand the fundamentals of Human Resource Management. Apply effective recruitment and selection procedures in organisations. Implement employee training and development processes for workforce enhancement. Evaluate and manage performance appraisal effectively. Develop skills in employee relations, motivation, and counselling. Ensure workplace health and safety and handle employee termination proficiently. ________________________________________________________________________ Accreditation All of our courses, including the HR Management Diploma and UK Employment Law With Complete Career Guide course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your HR Management Diploma and UK Employment Law With Complete Career Guide, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months. Assessment At the end of the HR Management Diploma and UK Employment Law With Complete Career Guide courses, there will be an online assessment, which you will need to pass to complete the HR Management Diploma and UK Employment Law With Complete Career Guide course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This HR Management Diploma and UK Employment Law With Complete Career Guide Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this HR Management Diploma and UK Employment Law With Complete Career Guide Course is ideal for: Individuals aspiring to enter the field of HR management. Professionals seeking a comprehensive UK employment law understanding. HR personnel aiming to enhance their knowledge and skills. Managers responsible for employee relations and performance. Anyone interested in maintaining workplace health and safety standards. Requirements Learners do not require any prior qualifications to enrol on this HR Management Diploma and UK Employment Law With Complete Career Guide Course. You just need to have an interest in HR Management Diploma and UK Employment Law With Complete Career Guide Course. Career path After completing this HR Management Diploma and UK Employment Law With Complete Career Guide Course you will have a variety of careers to choose from. HR Manager - £30K to 50K/year. Recruitment Specialist - £25K to 40K/year. Training and Development Coordinator - £28K to 45K/year. Employee Relations Advisor - £27K to 42K/year. Health and Safety Officer - £26K to 40K/year. Certificates 10 CPD Accredited e-Certificates Digital certificate - Included 10 CPD Accredited Hard Copy Certificates Hard copy certificate - Included