22466 Management courses in Matlock delivered On Demand

Overview This comprehensive course on Compliance & Business Risk Management will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Compliance & Business Risk Management comes with accredited certification which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Compliance & Business Risk Management. It is available to all students, of all academic backgrounds. Requirements Our Compliance & Business Risk Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 9 lectures • 03:20:00 total length •Module 1: Introduction to Compliance: 00:17:00 •Module 2: Five basic elements of compliance: 00:25:00 •Module 3: Compliance Management System (CMS): 00:26:00 •Module 4: Compliance Audit: 00:38:00 •Module 5: Compliance and Ethics: 00:26:00 •Module 6: Risk and Types of Risk: 00:25:00 •Module 7: Introduction to Risk Management: 00:25:00 •Module 8: Risk Management Process: 00:18:00 •Assignment - Compliance & Business Risk Management: 00:00:00

From this course, you will learn project management methods from start to finish, acquiring the skills and knowledge needed to plan, execute, monitor and deliver projects with excellence. You will discover essential project management tools that enable you to achieve project goals on time. This Course At A Glance Accredited by CPD UK Endorsed by Quality Licence Scheme Understand the fundamentals of the project charter Recognise the purpose and importance of the project charter Gain knowledge about the breakdown of the template Know how to write problem statements and goal statements Identify the role and scope of the project charter Project Management Training Course - Launch a Successful Project Overview This Project Management Training Course is ideal for people looking to gain project management skills as well as project managers, portfolio managers and project charter specialists who want to renew their credentials and develop their project management expertise. This course will guide you through the fundamental concept of a project charter, and its purpose, and offer advice on how to create a spectacular project charter of your own. You will gain a complete understanding of the breakdown of the template, as well as design and learn about the project statement and goal statement. You will also learn about the role of the project charter in the procedures of project management and project portfolio construction. Upon successful completion of this Project Management Training Course, you will gain the project charter skills and knowledge required to launch a successful project. Who should take this course? This Project Management Training Course is primarily aimed at: Project managers Team leaders Portfolio manager Project team members Aspiring project managers Project charter specialists Beginners in project management However, this course is not restricted to any single profession or field of work. This course can also benefit anyone who wants to learn more about project management in order to handle and launch their own projects. Entry Requirements There are no academic entry requirements for this Project Management Training Course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Project Management Training Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Course Curriculum Introduction Introduction Purpose of the Course The Fundamentals of Project Charter What is a Project Charter What is the Purpose of a Project Charter The Importance of a Project Charter Project Charter Template Breakdown Scenario Project Name Problem Statement Business Case Goal Statement Scope Roles Timeline Close Out Review of Key Learnings Hints and Tips Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Are you looking to enhance your employees' abilities and skills in Business Analysis and Management? If yes, then you have come to the right place. Our comprehensive Business Analysis and Management course at Compliance Central is designed to help your team produce the best possible outcomes by mastering the essential Business Analysis and Management skills. Whether your employees are new to Business Analysis and Management or already working in the field, this course will provide them with the necessary knowledge and skillsets to excel. Why Employee Training Matters: Boost Productivity: Well-trained employees work more efficiently, driving productivity in all areas. Increase Employee Morale: Invest in your employees' growth, leading to a positive work environment and higher retention rates. Stay Ahead of Competitors: Equip your workforce with the latest skills and knowledge to outshine the competition. Ensure Compliance and Safety: Specialised training keeps your business compliant and your workplace safe. Improve Customer Satisfaction: Well-trained staff deliver exceptional service, building loyal customer relationships. Why Choose Us? Expert-Developed Training: Industry professionals have developed valuable insights and helpful learning. Flexible Learning: Online Business Analysis and Management course allows employees to learn at their own pace. Ongoing Support: Dedicated Business Analysis and Management experts are available to guide your employees throughout the training process. Certificates of Achievement: Recognise your employees' commitment with CPD Certified certificates. Employer Dashboard: Easily track employee Business Analysis and Management progress in our user-friendly dashboard. Empower Your Workforce Today! Invest in your company's future success. Join us to start your employees' Business Analysis and Management training and watch your business thrive. Compliance Central - Empowering Businesses Through Knowledge Empower Your Business with Comprehensive Employee Training! At Compliance Central, we understand that well-trained employees are the backbone of successful organisations. Elevate your workforce and propel your business forward with our tailored online training programs. Curriculum Breakdown Of Business Analysis and Management Training Course: Module 01: Introduction to Business Analysis Module 02: Business Processes Module 03: Business Analysis Planning and Monitoring Module 04: Strategic Analysis and Product Scope Module 05: Solution Evaluation Module 06: Investigation Techniques Module 07: Ratio Analysis Module 08: Stakeholder Analysis and Management Module 09: Process Improvement with Gap Analysis Module 10: Documenting and Managing Requirements Module 11: Career Prospect as a Business Analyst in the UK Our Business Analysis and Management course starts with the fundamentals and gradually progresses to cover advanced topics, making each lesson intuitive and easy to understand. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Business Analysis and Management course is ideal for new professionals looking to thrive in the Business Analysis and Management field. Requirements Enrolling in this Business Analysis and Management course only requires a basic understanding of the English language and an internet connection. Career path Completing the Business Analysis and Management course will enhance your employees' knowledge and confidence. Business Analyst: £35,000 to £60,000 per year Management Consultant: £40,000 to £70,000 per year Project Manager: £35,000 to £65,000 per year Operations Manager: £40,000 to £70,000 per year Business Development Manager: £35,000 to £60,000 per year Certificates CPD Accredited Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: £3.99 Outside of the UK: £9.99 each CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate

Level 5 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 150 CPD Points | Lifetime Access

VPMMA: Building Our Future Project Management Workforce A tremendous project management talent pool exists but is unknown to many: Since every mission or exercise a military leader is tasked with is a temporary endeavor expected to produce unique goods, services or results, this means they have a significant amount of project management experience.An estimated 58% of the 250,000 service members that transition back into the civilian workforce each year are military leaders, i.e. high enough rank to be consistently tasked with projects, meaning we could consider an additional 145,000 experienced individuals a year for our project management roles! However, these PM candidates lack context about the civilian project environment, which presents a unique opportunity for mentorship, professional development and placement of these talented, experienced, proven project managers.Since January 2018, a collaboration between two project management companies has matched experienced PMs from industry with Military and Veteran PMs entering the profession, with astounding results! In just over a year, the Veteran Project Manager Mentor Alliance (VPMMA) has attracted 200+ participants across 29 states and 5 countries, and built partnerships with industry leading organizations such as Arizona State University, International Institute for Learning, Sensei Project Solutions and PM Master Prep.

Facilitation Skills for Business Analysts - Communication and Problem Solving: On-Demand This course teaches the methods needed to organize and run information-gathering events. It combines the basics of graphic decision making and modeling with facilitation, communication, and meeting management skills. What You Will Learn Upon completion, participants will be able to: Define the solution scope Work with the development team in the systems testing stage Ensure the solution is usable in the business environment Foundation Concepts Defining the Business Analyst Function Role of the Business Analyst as Change Agent An Introduction to the BABOK® Guide Business Analyst Roles and Relationships through the Project Life Cycle Business Analysis Planning and Monitoring - Defining the Process Overview of Business Analysis Planning & Monitoring (BAP&M) BAP&M - Process and Tools BAP&M - Roles and Responsibilities BAP&M - Governance, Information Management & Performance Improvement Elicitation and Collaboration - Gathering and Confirming Information Overview of Elicitation and Collaboration Elicitation and Collaboration Techniques Requirements Life Cycle Management - Maintaining Requirements and Design Information Overview of Requirements Life Cycle Management Requirements Life Cycle Management Tasks - Details Strategy Analysis - Providing Context to Requirements Analysis and Design Definition Overview of Strategy Analysis Analyze Current State Define Future State Assess Risks Define Change Strategy Requirements Analysis and Design Definition - Defining Solution Options Overview of Requirements Analysis and Design Definition (RA&DD) The Anatomy of Requirements RA&DD Task Descriptions RA&DD Techniques Solution Evaluation - Assessing Solution Performance Overview of Solution Evaluation Solution Evaluation Tasks Solution Evaluation in Development Stages Underlying Competencies Overview of Underlying Competencies (UCs) Underlying Competencies - Details

***24 Hour Limited Time Flash Sale*** Level 3, 4 & 5 Diploma in Site Management & Construction Safety - QLS Endorsed Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Elevate your career with our Site Management & Construction Safety courses, offering certification at QLS Level 3, 4, and 5. In the UK, the demand for professionals skilled in Site Management is booming, with an expected 9% job growth by 2025. Don't miss your opportunity to lead and secure your future in the construction industry. Enrol today and take the first step towards a rewarding career in Site Management! This Bundle Contains 20 of Our Premium Courses for One Discounted Price: Course 01: Diploma in Site Management at QLS Level 5 Course 02: Site Management Safety Training Scheme (SMSTS) at QLS Level 5 Course 03: Diploma in Construction Safety at QLS Level 5 Course 04: Certificate in Construction Site Supervisor at QLS Level 3 Course 05: Construction Project Management Level 4 Course 06: Diploma in Health and Safety at Workplace at QLS Level 4 Course 07: Diploma in Construction Industry Scheme (CIS): QLS Endorsed Course 08: Workplace First Aid Level 4 Course 09: Fire Risk Assessment With Health and Safety Training Course 10: Working at Height Course 11: Lone Worker Safety Course 12: Electrical Safety Course 13: Ladder Safety Course 14: RIDDOR Training Course 15: LOLER Training Course 16: Building Surveying Practice Course 17: Minimum Requirements of Building Design and Construction Course 18: Construction Cost Estimation Course 19: Building Quantity Surveying Course 20: Career Development Plan Fundamentals Learning outcome of this Bundle: Upon Successful Completion of these courses you'll be able to: Attain a comprehensive understanding of site management principles Master site management safety through the Site Management Safety Training Achieve a high-level diploma in construction safety, emphasising site management expertise. Gain proficiency as a Construction Site Supervisor, a vital role in site management. Develop skills in Construction Project Management, enhancing site management capabilities. Acquire in-depth knowledge of health and safety at the workplace, integral to effective site management. Prepare for a successful career in site management with a focus on Construction Industry Scheme (CIS) Why Prefer Us for this bundle? All-in-one package of 20 premium courses bundle Earn a certificate accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Get instant access to this bundle course. Learn from anywhere in the world Site Management is affordable and simple to understand Site Management is entirely online, interactive lesson with voiceover audio Lifetime access to the Site Management course materials Site Management comes with 24/7 tutor support Our Site Management & Construction Safety at QLS Level 3, 4 & 5 Endorsed Diploma Bundle is your gateway to a thriving career in the construction industry. With 20 premium courses, this comprehensive package covers everything from site management and safety to project management, health and safety, and much more. Designed to equip you with the expertise needed to excel in site management, this bundle offers QLS Level 5 diplomas, SMSTS certification, and comprehensive knowledge in construction safety and supervision. As the demand for skilled site management professionals continues to rise, this bundle provides the ideal opportunity to secure your future and unlock rewarding career prospects in the construction field. In a rapidly growing construction sector, site management skills are in high demand. This bundle empowers you with the knowledge and credentials required to excel in site management roles. With a strong emphasis on site management principles, safety, and project management, you'll be well-prepared to lead and oversee construction projects while ensuring compliance with industry standards. Don't miss this chance to invest in your future and become a site management expert with our comprehensive bundle. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Site Management & Construction Safety at QLS Level 3, 4 & 5 Endorsed Diploma bundle is suitable for everyone. Requirements You will not need any prior background or expertise. Career path Site Manager: £35,000 - £60,000 Construction Project Manager: £40,000 - £70,000 Health and Safety Manager (Construction): £40,000 - £70,000 Construction Site Supervisor: £25,000 - £45,000 Building Surveyor: £30,000 - £55,000 Quantity Surveyor: £30,000 - £55,000 Safety Officer: £25,000 - £45,000 Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Are you interested in becoming a facilities manager or facilities leader? Is your job role relates to keeping the facility alive? Our exclusive online diploma provides a comprehensive yet edible overview of the discerning topics and disciplines a qualified facilities manager must master in order to excel in facilities management. This course is developed by industry expert professionals to address the roles and functions of a facilities manager, explain how a capable facilities manager contributes to the processes and operations carried out during the post-construction of buildings. Besides, you will get the opportunity to gain practical expertise and understanding of this diverse and fast-moving industry. Leave this course equipped with the skills and knowledge that you can immediately apply in your day to day activities as a facilities management professional. Through practising a range of proven tactics and theories, you will be able to make strategic business decisions and ensure everything works harmoniously together. Learning Outcomes of The Facilities Management Diploma: Gain a good comprehension of the facility management Learn more about the welfare facilities are required in the workplace Understand the link between sustainable development and facilities management Identify the broad facility life cycle stages Carefully focus on the productive operations of a variety of businesses Classify the variations between operations and maintenance Learn the most effective method of delivering projects within cost, schedule, and resource limitations Get a sweeping overview of the faculty of human resource management Know the purpose of facility management in real estate Have a better understanding of outsourcing of services or in-house staff Gain sufficient knowledge to aid in the maintenance and management of building assets effectively Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post.

About Course Master Client Management and Partnership with Strategic Account Management online course 'Account management' is the strategic approach that heavily emphasizes developing and maintaining excellent customer relations. Account managers serve as the primary point of contact and act as trusted advisors to their clients. They proactively identify opportunities, address concerns and work collaboratively to ensure customer satisfaction and success. This course demonstrates the importance of account management programs to an organization. We describe the key responsibilities of account managers and establish the need to build healthy customer relationships. Account Management Fundamentals will take you to journey to master how to maintain your customer relationships and develop their business with you in a competitive market. This course will teach you how top sales companies manage channel partnerships with retailers and resellers by using sales processes, frameworks, and skill sets. You will also learn how to implement a sales strategy to satisfy the needs of customers and boost customer satisfaction. You will be required to demonstrate your account management abilities in areas ranging from customer care to customer success and critical account management.This course will prepare you as a strategic account manager to convert newly developed client relationships into long-term accounts that will help both the customer and the business reach long-term goals. Do you want to start a career in Account Management or improve your Account Management skills? Then this Account Management course will give you a solid foundation to become a confident Account Management professional while also supporting you in increasing your Account Management expertise. This Account Management course will provide you with education from industry specialists. The Account Management course is divided into 9 lectures. If you successfully complete the Account Management course, you will receive an instant pdf certificate free of charge. You may achieve your goals and prepare for your ideal profession by enrolling in this comprehensive Account Management course. The Account Management course offers students a comprehensive learning experience. This Account Management course is intended for professionals who want to excel in their field. This Account Management course covers all you need to know to become a specialist. The Account Management course begins with an overview of the Account Management. This Account Management course will provide you a complete overview of the Account Management, covering key ideas, usage techniques, and in-depth knowledge. The Account Management course materials were created with the help of Account Management professionals, and all information on Account Management is maintained up to date on a regular basis so that learners do not fall behind on current trends/updates on Account Management. You can learn new skills in Account Management by taking the Account Management course. Account Management training has been expertly designed for you to do remotely via e-learning. What Will You Learn? Define what you need to know about each client and will have the tools to find it Analyse the client Decision-Making Process Set realistic and challenging goals for each account Map out a key account strategy and action plans for current accounts List key skills and qualities required to succeed as an account manager Explain how to build profitable relationships with customers Identify the needs and wants of potential clients Evaluate the risk factors involved in selecting a port for your imports Recognize possible changes that could affect your business Course Content Introduction to Fundamentals of Account Management Introduction to Fundamentals of Account Management Key Account Manager Key Account Manager Account Management Roles and Responsibilities Account Management Roles and Responsibilities Relationship Stages Relationship Stages Developing Key Relationships Developing Key Relationships Account Management Activities Account Management Activities Identifying and Responding to Business Changes Identifying and Responding to Business Changes Account Risk Adjustments and Reassignments Account Risk Adjustments and Reassignments Conclusion Conclusion A course by Xpert Learning RequirementsBasic skills in English and Elementary understanding of Sales Audience Suitable for sales and business development people at all levels looking to identify opportunities and grow their key accounts by developing strategies to manage strong partnership relationships. Audience Suitable for sales and business development people at all levels looking to identify opportunities and grow their key accounts by developing strategies to manage strong partnership relationships.

Description: Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customer's relations. This is important since customers are important for the success of the business. If you want to learn how to efficiently communicate with their customer, clients to understand their demands and needs, then you need to acquire customer relations skills. You could learn this through formal education or register through a course like this one. In this course you will learn the necessary skills, knowledge and information of Customer Relationship Management.  Who is the course for? Business professionals who want to understand the importance of customer relationship People who are interested in learning more about customer relationship management Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of applying for NUS Extra Discount Card; 24/7 student support via email. Career Path: The Advanced Professional Diploma in Customer Relationship Management course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Relationship with Customers Good Customer Relationship - Why is it Important? FREE 01:00:00 Understanding Your Customers FREE 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Professional Diploma in Customer Relationship Management 00:30:00 Final Exam Final Exam- Advanced Professional Diploma in Customer Relationship Management 00:30:00