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Description: A business process is a set of activities that will help to accomplish a specific organizational goal. It makes an organization's workflow more effective and efficient. It also helps companies leverage processes to achieve your purposes successfully. Business Process Management & Improvement explains the fundamentals of business process management and business process lifecycle. You will also learn about vision, design, modeling and execution phase. To be successful in business, you need to learn about leadership such as setting goals, lighting a path, and convincing others to follow. Besides, you will be exploring the gap analysis tools, which can help you define problems, find solutions and improve the process to boost your business. Following that, you will learn about lean process improvement. It helps in generating more value for customers with fewer resources. Additionally, you will also be able to deal with a sudden emergency situation. Learn business improvement techniques, methods and all the efficient matters that you need to get success in your business. So register now! Learning Outcomes: Provide definition for business process management as well as associated ideas Identify the crucial methods that play in a business Understand the role of technology for process management Improvise an outlook for directing process management Realise how to design or develop the current system by applying the business process lifecycle Build a process map Execute a what-if analysis to advance your procedures Apply and look out process changes Figure out how Lean and six sigma terminologies can help manage and developing the systems Implement a range of contents as well as techniques to get rid of waste and avoidable items Know defining the term 'gap analysis' Recognise various kinds of gap analyses Learning to perform all phases of the gap analysis process Produce a gap analysis report Provide a definition to Lean as well as its major terminologies Relate the Toyota Production Process and the TPS house Analyse the five crucial progress concept Apply the Kano model Recognise as well as decrease different kinds of waste Generate a strategy for a more atmospherically Lean organisation Apply the PDSA and R-DMAIC-S models Execute Lean thinking frameworks, involving 5W-2H, Genchi Genbutsu as well as Gemba Make a preparation for at the same time, complete a basic 5-S Narrate the prime components of Kaizen incidents, particularly a Kaizen blitz Assemble, analyse, as well as explain data through applying flow charts, Ishikawa (fishbone) diagrams, and value stream maps Return to their organisation with a strategy to commence incorporating Lean for their corporate norms Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Business Process Management & Improvement is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Business Process Management & Improvement is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module : 1 The Fundamentals of Business Process Management 00:30:00 Defining Business Process Management 00:30:00 The Business Process Life Cycle 00:15:00 The Vision Phase 00:15:00 The Design Phase 01:00:00 The Modeling Phase 00:30:00 The Execution Phase 01:00:00 The Monitoring Phase 00:30:00 The Optimizing Phase 01:00:00 Module : 2 What is Gap Analysis? 00:30:00 The Gap Analysis Process 00:30:00 Supporting Tools 00:30:00 Creating a Gap Analysis Report 00:15:00 Module : 3 Understanding Lean 00:30:00 The Toyota Production System 00:30:00 The Toyota Production System House 00:15:00 The Five Critical Improvement Concepts 00:15:00 Understanding Value with the Kano Model 00:15:00 Types of Waste 00:15:00 Creating a Lean Enterprise 00:15:00 The Plan, Do, Study, Act (PDSA) Cycle 00:15:00 Using the R-DMAIC-S Model 00:15:00 Lean Thinking Tools 00:15:00 Kaizen Events 00:00:00 Data Gathering and Mapping 00:30:00 A Plan to Take Home 00:15:00 Mock Exam Mock Exam- Business Process Management & Improvement 00:30:00 Final Exam Final Exam- Business Process Management & Improvement 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Managing a project team requires not only education and experience but also requires proper training. The purpose of the Team Management - Video Training Course is to help you to manage your project team carefully and effectively so that you can acquire the maximum output from the team. By helping you to understand the current state and market position of an institution, the course will prepare you to operate the project for desired goals and objectives. After analyzing the present condition, you will be able to decide the necessary steps that you need to achieve the particular goal. The Team Management - Video Training Course deals with two major areas: Knowing your team and managing your team. The first part will help you to understand the present condition and aim of your team. After understanding, the course will help you to select the best ways for managing your team. The course will prepare you to make a vision and mission statement for your company and make you an expert in managing a team. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Team Management - Video Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Team Management - Video Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Knowing Your Team Knowing Your Team FREE 00:14:00 Interaction Within a Team 00:23:00 Communication Within the Team 00:19:00 Identify Standards 00:12:00 Managing Your Team Identifying Management Needs 00:19:00 Providing Feedback 00:15:00 Maintain Team Momentum 00:11:00 Identify Management Challenges 00:04:00 Close Out a Project 00:09:00 Mock Exam Mock Exam- Team Management - Video Training Course 00:20:00 Final Exam Final Exam- Team Management - Video Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Are you passionate about the culinary arts and dream of running your own restaurant? Our comprehensive Restaurant Management Training course equips you with essential skills and knowledge to succeed in the dynamic hospitality industry. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In the Restaurant Management Training course, learners will gain comprehensive skills essential for running a successful restaurant business. They will understand the dynamics of the restaurant industry, from choosing the right location to managing finances and using technology for efficient service. Participants will learn to strategically plan menus and effectively manage drink offerings. The course covers crucial aspects like handling inventory, purchasing, and storage, ensuring smooth operations. Learners will also develop skills in recruiting and training staff, fostering excellent customer relations, and implementing effective marketing strategies. Understanding legal requirements and maintaining a safe, clean environment will be emphasized. By the end of the course, participants will be equipped with the knowledge to manage restaurant layouts efficiently and establish daily routines that promote teamwork and operational excellence. Course Curriculum Module 01: An Overview of the Restaurant Industry Module 02: Choosing Your Restaurant Module 03: Financing Your Business Module 04: Handling Service Using Technology Module 05: Menu Planning Module 06: Drinks Management Module 07: Purchasing, Receiving, Inventory, and Storage Module 08: Finding, Recruiting, and Training Employees Module 09: Customer Relations and Marketing Policy Module 10: Restaurant Layout Management and Legal Requirements Module 11: Running a Safe and Clean Restaurant Module 12: Teamwork and Daily Routine of a Restaurant Learning Outcomes Understand the restaurant industry's key aspects and operational dynamics. Identify essential considerations when choosing a restaurant concept and location. Explore financing options and strategies for restaurant businesses. Utilise technology effectively for enhancing restaurant service management. Plan and design a diverse and appealing restaurant menu. Manage drink selections and beverage inventory efficiently. CPD 10 CPD hours / points Accredited by CPD Quality Standards Restaurant Management Training 2:27:54 1: Module 01: An Overview of the Restaurant Industry 12:05 2: Module 02: Choosing Your Restaurant 09:17 3: Module 03: Financing Your Business 13:37 4: Module 04: Handling Service Using Technology 13:41 5: Module 05: Menu Planning 11:48 6: Module 06: Drinks Management 08:56 7: Module 07: Purchasing, Receiving, Inventory, and Storage 15:18 8: Module 08: Finding, Recruiting, and Training Employees 12:48 9: Module 09: Customer Relations and Marketing Policy 13:36 10: Module 10: Restaurant Layout Management and Legal Requirements 10:14 11: Module 11: Running a Safe and Clean Restaurant 13:28 12: Module 12: Teamwork and Daily Routine of a Restaurant 12:06 13: CPD Certificate - Free 01:00 Who is this course for? Aspiring restaurant owners and managers. Hospitality students and graduates. Restaurant supervisors seeking advancement. Culinary entrepreneurs. Staff transitioning to management roles. Career path Restaurant Manager Assistant Restaurant Manager Food and Beverage Manager Hospitality Consultant Catering Manager Operations Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Description: Whether you are an existing professional in the facilities sector or you have a desire to enter the industry, this Facilities Management Diploma course is an excellent choice for you. This course will help you master the skills which are required to embark upon a successful and rewarding career as a facilities manager. Throughout this Facilities Management Diploma course, you'll get a comprehensive and easy-to-grasp overview of this industry and learn the techniques to deliver effective support services for any organisation. This facilities management course is designed to equip learners with the skills and practical knowledge to understand this diverse and growing industry. You'll also learn how to make strategic business decisions to ensure everything works together symphonically. Course Highlights: Understand the importance of facilities management and explore the strategic role of a facilities manager Familiarise with the benefits that facilities management offers Understand the relationship between facilities management and sustainable development Familiarise with the business challenges in facilities management and learn the requirements of a facilities manager Expand your knowledge of operational waste management and recycling Gain sufficient knowledge of the various operations in facilities management Understand contracting and the different types of contracts Get a solid understanding of feasibility study, economic and market analysis, technical analysis and financial analysis Familiarise with the stages of human resource management and understand the recruitment and selection process Understand the advantages and disadvantages of outsourcing and learn how to work with contractors Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Whether you're an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge. Requirements Our Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Facilities Management Diploma Module 01: Introduction to Facility Management 00:28:00 Module 02: Space Management 00:22:00 Module 03: Managing Workplace Services 00:33:00 Module 04: Human Resource and Contract Management 00:24:00 Module 05: Lease Purchase and Vendor Management 00:27:00 Module 06: Health and Safety at Work 00:25:00 Module 07: Sustainable Facility Management 00:18:00 Module 08: Maintenance and Repairs 00:21:00 Module 09: Project Management 00:30:00 Module 10: Business Development and Succession Planning 00:28:00 Bonus Material - Facility Inspection Checklist 00:00:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

***24 Hour Limited Time Flash Sale*** Level 7 Diploma in Health and Social Care Management Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Imagine a career where you can make a tangible difference in people's lives every single day. The health and social care sector is a vital part of the UK, employing millions of people and providing essential services to those in need. This sector is projected to grow by 1.2 million by 2030. If you've ever considered a path in caring but weren't sure where to start, this is your sign! This Level 7 Diploma in Health and Social Care Management bundle is your gateway to a fulfilling career in health and social care. We understand starting fresh can be daunting, so we've packed this bundle with everything you need to feel confident and prepared. You'll gain the knowledge and qualifications to excel in this rewarding field, from mastering the legalities and ethics to providing exceptional care. Learn about essential regulations, first aid, safeguarding procedures, and care planning. Develop communication and emotional intelligence skills to provide compassionate care to those in need. With this Level 7 Diploma in Health and Social Care Management course you will get 25 CPD Accredited PDF Certificates, Hard Copy Certificate of Health and Social Care Certificate and our exclusive student ID card absolutely free. Courses Are Included In This Level 7 Diploma in Health and Social Care Management Bundle: Course 01: Level 7 Diploma in Health and Social Care Management Course 02: Basic Life Support Course 03: Ambulance Care Assistant Course 04: Emergency Care Assistant - (First Aid) Course 05: Observation Skills for Carers Course 06: The Care Certificate Preparation Course 07: Adults Safeguarding Course 08: Safety & Precautions in Medication Management Course 09: Phlebotomy Technician Training Course 10: Infection Control Course Course 11: End of Life Care Course Course 12: Basic First Aid Course 13: Healthcare GDPR Training Course 14: Medical Law Course 15: Care Planning and Record Keeping | Health & Safety Online Course Course 16: Nursing Assistant Training Course 17: Risk Assessment & Care Management Course 18: Vulnerability, Abuse & Safeguarding Course 19: Communication & Information Handling in Care Course 20: Deprivation of Liberty Safeguards Training Course 21: Emotional Intelligence and Human Behaviour Course 22: Counselling Skills Training Course 23: Compassion Focused Therapy Course 24: Anti Social Behaviour Course Course 25: Psychology of Anxiety and Stress Don't miss this chance to elevate your career and skillset. Enrol in Level 7 Diploma in Health and Social Care Management today and take the first step towards achieving your goals and dreams. Learning Outcomes of Health and Social Care Management Gain a broad understanding of health and social care legislation and best practices. Develop essential caregiving skills for supporting patients with various needs. Master effective communication techniques for interacting with patients and professionals. Learn to identify and address safeguarding concerns in vulnerable adults and children. Develop strategies for managing risks and ensuring a safe and healthy care environment. Enhance your emotional intelligence and understanding of human behaviour in healthcare settings. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Health and Social Care Management Get a free student ID card with Health and Social Care Management Training program (£10 postal charge will be applicable for international delivery) The Health and Social Care Management is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Health and Social Care Management course materials The Health and Social Care Management comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Level 7 Diploma in Health and Social Care Management Module 01: Introduction To Health And Social Care Module 02: Rights And Responsibilities As A Health And Social Care Worker Module 03: Communication And Its Relevance Module 04: Role As A Caregiver And Healthcare Professional Module 05: Medication Administration In Nursing Module 06: Understanding The Immune System In Nursing Module 07: Rest And Sleep Management In Nursing Module 08: Mobility And Immobility Issues Of Patients In Nursing Module 09: Infection Control Module 10: Pain Management For Nurse Module 11: Working In Health And Social Care; Promoting Equality, Diversity And Rights Module 12: Working In Different Healthcare Settings Module 13: Important Principles And Policies In Health And Social Care Work Module 14: Understanding Legal, Professional Standards Of Practice And Ethical Aspects Of Health Care Part - 1 Module 15: Understanding Legal, Professional Standards Of Practice And Ethical Aspects Of Health Care Part - 2 Module 16: Safeguarding Vulnerable Individuals Module 17: Health And Safety Responsibilities Module 18: Risk Management In Health And Social Care Course 02: Basic Life Support Module 01: Introduction to Basic Life Support Module 02: Basic Life Support for Adults Module 03: Basic Life Support for Children Module 04: Basic Life Support for Infants Module 05: Cardiopulmonary Resuscitation Objectives Module 06: Airway Management Module 07: Relief of Choking Module 08: Initial Assessment Objectives Course 03: Ambulance Care Assistant Module 01: Basics of Ambulance Care Module 02: Paediatric First Aid Module 03: Paediatric First Aid for Common Illnesses, Injuries and Incidents Module 04: Loss of Responsiveness and CPR Module 05: Fire Safety Module 06: Manual Handling Hazards and Injuries Module 07: Ambulance Maintenance =========>>>>> And 22 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*25 = £325) CPD Hard Copy Certificate: Free ( For The First Course: Previously it was £29.99) CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Level 7 Diploma in Health and Social Care Management course is ideal for: Newcomers to health & social care Care assistants & support workers Nurses & nursing assistants Social care professionals Educators & teaching assistants Requirements This Level 7 Diploma in Health and Social Care Management doesn't require prior experience and is suitable for diverse learners. Career path This Level 7 Diploma in Health and Social Care Management bundle will allow you to kickstart or take your career in the related sector to the next stage. Care Manager Nurse Social Worker Therapist Support Worker Educator Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

This Professional Certificate Course in Requirements Control and Change Management provides a comprehensive overview, emphasizing the significance of mastering skills in effective change management. Participants will identify processes, tools, and differentiate between minor and major changes, while also learning to navigate challenges and pitfalls through practical solutions. After the successful completion of the course, you will be able to learn about the following:• Understand the importance of requirements control and change management.• Identify the different processes and tools used for requirements control and change management.• Understand the difference between minor and major changes.• Identify the challenges and pitfalls of requirements control and change management, and how to address them. This Professional Certificate Course in Requirements Control and Change Management offers a comprehensive understanding of the vital principles, processes, and tools involved, covering distinctions between minor and major changes, and providing strategies to address challenges and pitfalls in effective requirements control and change management. This Professional Certificate Course in Requirements Control and Change Management equips participants to comprehend the significance, processes, and tools involved, distinguishing between minor and major changes, while addressing challenges and pitfalls through effective strategies. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Project Requirements Control and Change Management Self-paced pre-recorded learning content on this topic. Requirements Control and Change Management Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience, Project Managers Business Analysts Software Developers Quality Assurance Professionals System Architects Product Managers Requirements Engineers IT Professionals Stakeholders in Project Management Professionals involved in Change Management Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Overview of ISO 9001: Quality Management System In an era where excellence is paramount, quality management has surged as a pivotal sector. With its multifaceted industries, the UK thrives on ISO 9001: Quality Management Systems, ensuring business processes meet global standards. Embracing this ISO 9001: Quality Management Systems course unlocks opportunities in a dynamic environment that values quality. The demand for ISO 9001 expertise is robust and ever-growing, from major corporate giants to rising start-ups. Dive into this immersive ISO 9001: Quality Management Systems course and become a beacon of excellence in the realm of quality management. Unlock the potential of businesses and elevate your career trajectory. Get a quick look at the course content: This ISO 9001: Quality Management System Course will help you to learn: Understand ISO 9001's structure and key definitions. Identify roles and responsibilities in quality management. Recognise quality management principles and their applications. Analyse major alterations and updates to the ISO 9001. Evaluate organisational performance through set objectives. Use tools for efficient quality management system application. This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this ISO 9001: Quality Management System. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the ISO 9001: Quality Management System course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This course is designed for individuals aiming to delve into the world of quality management using ISO 9001: Quality Management Systems. Whether you're a budding manager keen to streamline processes, a business owner wanting to understand and implement quality standards, or a consultant looking to advise organisations, this ISO 9001: Quality Management Systems course offers comprehensive insights. Delving into pivotal definitions, major changes, and quality objectives, attendees will leave equipped with the knowledge to assess and bolster organisational performance. Moreover, this ISO 9001: Quality Management Systems course curriculum serves those interested in setting up or refining quality management systems in alignment with ISO standards. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the ISO 9001: Quality Management System course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path Quality Assurance Manager - £35K to £50K/year. ISO 9001 Auditor - £30K to £45K/year. Quality Systems Coordinator - £28K to £42K/year. Quality Improvement Specialist - £32K to £48K/year. Compliance Officer (Quality) - £27K to £40K/year. Frequently Asked Questions (FAQ's) Q. How do I purchase a course? 1. You need to find the right course on our IOMH website at first. You can search for any course or find the course from the Courses section of our website. 2. Click on Take This Course button, and you will be directed to the Cart page. 3. You can update the course quantity and also remove any unwanted items in the CART and after that click on the Checkout option and enter your billing details. 4. Once the payment is made, you will receive an email with the login credentials, and you can start learning after logging into the portal. Q. Will I receive certificate after completing the course? Yes, you will receive a free Digital Certificate after completing the course. If you want, you can order the Digital Transcript, Hardcopy Certificate & Transcript as well, for which you need to pay an additional fee. The fees of Digital Transcript, Hard Copy Certificate & Transcript are given in the certificate ordering page: Ordering page link: https://www.iomh.co.uk/certificate/ Q. Can I gift a course, and if so, how can I do that? Yes, you can gift a course to anyone you wish. After you find the course that you want to gift, please click on the GIFT THIS COURSE option and enter your email and the student's email address. After that, enter the learner's full name. Once you are done with these, click on the Send as Gift option, and you will be directed to the Cart page. You can now make the payment from the Checkout option. The learner will receive the course access details within 24 hours if the payment is successful. Q. Can I do the courses using mobile phone? Our courses are conducted online and you can access them using any internet connected smart device. Q. I have purchased the course when will I be able to access the materials? After purchasing the course, you should receive an email with the login credentials within 24 hours. Please check your spam or junk folder if you didn't receive it in your inbox. You can access your courses by logging into your account. 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I wanted to ask what is the age limit to do the courses. The age limit to enrol on our courses is 16 years. However, learners below 16 years can enrol in the course with parental consent. Q. What happens if I fail the exam, can I retake? If you fail in the exam then you can retake the exam for a maximum of 3 times. Q. What is the duration of the course please? The course can be accessed for 1 year. The specific course duration varies from course to course. You can find the course duration on the course page. Q. Can I do the courses from outside UK? We are an online course provider, and learners from anywhere in the world can enrol on our courses using an internet-connected device. Q. Can I revisit my course even after completing it? Yes, you can revisit your course even after completing the course as long as you have access to the course. Q. Where can I use the certificate I will receive after completing my course? 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Our Customer Support team is always available to assist you.  Course Curriculum Course Structure Course Structure 00:07:00 Critical Definitions What is Quality 00:00:00 What is ISO 00:08:00 What is a System - Management System 00:02:00 What is Policy - Quality Policy 00:06:00 What is Vision, Mission & Strategy 00:03:00 QA Vs QC 00:06:00 Effectiveness Vs Efficiency 00:06:00 Verification Vs Validation 00:11:00 Conformity Vs Nonconformity Vs Defect 00:04:00 Correction Vs Corrective Action Vs Preventive Action 00:08:00 Risk & Preventive Action 00:06:00 What is Competence 00:03:00 What is the Context of the Organization 00:05:00 Who are the Interested parties 00:03:00 What are the Needs & expectations 00:05:00 Management System Requirements 00:01:00 Who is a customer 00:02:00 What is Customer Satisfaction 00:06:00 Product Vs Service Vs Process 00:05:00 Document Vs Record 00:06:00 What is Customer Complaint 00:02:00 Measuring Vs Monitoring Vs Performance 00:02:00 Who is Responsible Who is Responsible 00:12:00 Responsibility Vs Accountability 00:02:00 Quality Management Principles Quality Management Principles 00:17:00 Major Changes ISO 9001:2015 Core Concepts 00:08:00 Major terminology Differences 00:04:00 Documented Information 00:07:00 Major changes - Organizational Knowledge 00:05:00 Major changes - Risk Based Thinking 00:06:00 Process Approach Process Approach Concept-1 00:04:00 What is PDCA 00:05:00 Process Approach Concept-2 00:03:00 Process Approach in ISO 9001:2015 00:04:00 Key Benefits 00:07:00 PDCA in ISO 9001 2015 00:10:00 Context of the Organization Understanding the Organization and its Context 00:08:00 Internal & External issues 00:03:00 SWOT Analysis 00:06:00 Interested Parties & their Needs & Expectations 00:03:00 KANO Model 00:10:00 Understanding the context - Summary 00:08:00 Choosing your Strategic Objective 00:05:00 Strategic Map Examples-1 00:03:00 Strategic Planning Process 00:06:00 What is a Vision 00:06:00 How to Create a Vision Statement 00:08:00 What is a Mission 00:06:00 SMART GOAL 00:06:00 SMART Goal Example 00:04:00 Strategic Map Examples-2 00:10:00 Context Chapter Summary 00:07:00 Quality Objectives Quality Objectives & Planning 00:05:00 ISO & SMART 00:02:00 Objectives Origin 00:06:00 Objectives Examples 00:07:00 Goal Vs Objective-1 00:07:00 Goal Vs Objective Example 00:02:00 Goal Vs Objective-2 00:10:00 Performance Evaluation Performance Evaluation in ISO 9001:2015 00:10:00 Customer Satisfaction 00:06:00 Analysis & Evaluation 00:12:00 Key Performance Indicators 00:08:00 Dashboard Examples 00:07:00 Management Review Meetings 00:11:00 Improvement 00:16:00 Nonconformity & Corrective Action 00:06:00 Nonconformity & Corrective Action Example 00:06:00 Nonconformity & Corrective Action Origin 00:06:00 Continual Improvement 00:01:00 Analysis Mindset 00:09:00 Quantitative Vs Qualitative 00:16:00 Now What Now What? 00:11:00 Course Summary 00:10:00 Helpful Tools SIPOC 00:06:00 Flowcharts 00:04:00 Control Charts 00:04:00 Cause and Effect Diagram 00:06:00 Pareto Chart 00:07:00 5 WHYs 00:03:00 Other Tools 00:08:00 Finally! 00:01:00 See you soon Bonus Lecture 00:02:00 Assignment Assignment - ISO 9001: Quality Management System 00:00:00

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