23219 Management courses in Garforth delivered On Demand

In today's rapidly evolving global landscape, Airport Management plays a pivotal role in ensuring seamless operations and superior customer service within the aviation industry. This comprehensive course equips individuals with the necessary skills to navigate the intricate web of airport operations, from understanding the fundamental principles of Airport Management to mastering passenger terminal management and cargo logistics. With modules covering crucial aspects like airport components, scheduling, security, and sustainability, learners gain invaluable insights into the multifaceted nature of airport operations. This knowledge not only enhances one's daily life by fostering a deeper understanding of air travel but also opens up abundant professional opportunities, particularly in the UK, where the demand for skilled Airport Management professionals is on the rise. As per industry reports, job prospects in this sector are growing by 5-7% annually, offering competitive salaries upwards of £30,000 per annum. Embracing this course not only broadens career horizons but also empowers individuals to contribute meaningfully to the thriving aviation sector. Key Features: CPD Certified Airport Management Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction to Airport Management Module 02: Airport Customer Service Module 03: Passenger Terminal Management Module 04: Airport Components Module 05: Airport Peaks and Airline Scheduling Module 06: Cargo Management Module 07: Aviation Noise Control Module 08: Weather Control Module 09: Sustainable Airport Management Module 10: Security Management Module 11: Innovation and Growth Learning Outcomes: Understand passenger terminal operations for efficient management and organisation. Identify and manage different airport components and their functionalities. Analyse aviation noise sources and implement effective control measures. Interpret weather patterns to ensure safe and efficient airport operations. Implement sustainable practices to promote environmental responsibility in airport management. Develop strategies to enhance airport security and foster innovation for growth. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Airport Management course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Airport Management. Moreover, this course is ideal for: Aspiring airport managers seeking comprehensive industry knowledge. Professionals in aviation administration looking to advance their careers. Individuals interested in the operational aspects of airport management. Students pursuing careers in transportation or logistics management. Anyone fascinated by the intricacies of managing airport operations. Requirements There are no requirements needed to enrol into this Airport Management course. We welcome individuals from all backgrounds and levels of experience to enrol into this Airport Management course. Career path After finishing this Airport Management course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Airport Management are: Airport Operations Manager - £30K to 60K/year Aviation Security Manager - £35K to 70K/year Airport Customer Service Supervisor - £25K to 40K/yr Cargo Operations Coordinator - £25K to 45K/yr Airport Facilities Manager - £35K to 65K/yr Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Do you want to acquire the knowledge that will Help you Understand & Cope with Conference Event Management? Step behind the scenes of unforgettable events with our 'Conference Event Management' course. Unveil the secrets to orchestrating successful conferences that leave a lasting impression. Learn to weave the tapestry of a seamless event, from initial concept to the final applause. Harness the tools to manage time, resources, and expectations, creating symphonies of professional gatherings. Enroll now and orchestrate events that resonate with purpose and precision Course Highlights Conference Event Management is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Conference Event Management for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. It is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Conference Event Management Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Conference Event Management is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Conference Event Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Conference Event Management Module 01: Introduction to Conference Event Management 00:08:00 Module 02: Pre-Event Planning 00:07:00 Module 03: Programme Design and Coordination 00:09:00 Module 04: Promotion and Marketing 00:10:00 Module 05: Onsite Management 00:09:00 Module 06: Post-Event Evaluation and Follow-up 00:08:00 Module 07: Sustainability and Environmental Management 00:09:00 Module 08: International Conference Planning 00:07:00 Module 09: Hybrid and Virtual Conference Planning 00:06:00 Module 10: Sponsorship and Fundraising Strategies 00:05:00

Overview Gain the necessary skills and knowledge to become a competent Transport and Logistics Manager, and learn fundamental project management and supply chain management principles, with the complete Transport & Logistic Management course. Designed by industry experts, this Transport & Logistic Management training course will guide you through every stage of your career, from understanding how the supply chain works, to the elements of a strong and efficient supply chain. You'll also learn about procurement and the relationship between supply chain and logistics management. Fast track your career today by learning specialist industry skills, and ensure your complete career progression, with a recognised qualification in transport and logistics management. Why buy this Transport & Logistic Management? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Transport & Logistic Management you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Transport & Logistic Management does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Transport & Logistic Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Transport & Logistic Management is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Transport Management An Introduction to Successful Transport Management 00:20:00 The UK's Travel Infrastructure - Road and Rail 00:10:00 Road Freight and Transport Management 00:30:00 Passenger Road Transport and its Management 00:30:00 Rail and Transport Management 00:15:00 Transport Management for Ports and Inland Waters 00:15:00 Transport Management for Airlines 00:10:00 Trends, Challenges and Best Practice in Transport Management 00:10:00 Transport Management and Health and Safety 00:10:00 SAP Transportation Management ECC TM EWM Shipment Integrated Scenario 00:30:00 SAP Transportation Domestic Scenario 00:22:00 SAP Transportation Management (TM) Integrated Scenario 00:15:00 TM Overview + End to End Process Flow 00:43:00 SAP TM Uncontrolled Shipment Scenario 00:28:00 SAP TM - Air Way bill ID Generation 00:26:00 Effective SAP TM for perfect order fulfillment! 00:56:00 Mock Exam Mock Exam- Transport & Logistic Management 00:20:00 Final Exam Final Exam- Transport & Logistic Management 00:20:00

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Practical Project Management Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Practical Project Management Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Practical Project Management Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Practical Project Management Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Practical Project Management? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Practical Project Management there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Practical Project Management course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Practical Project Management does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Practical Project Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Practical Project Management is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Project Management Fundamentals: Know the Principles and Get it Right What is a Project? 00:04:00 The Four Stage Project Lifecycle 00:09:00 Project Stages and Boundaries 00:09:00 One Reason why Projects go Wrong 00:06:00 Terminology used in the Project Stages 00:05:00 More on Project Gateways / Stage Gates 00:02:00 Project Definition Stage: The Vital Foundation to Your Success Define your Project: Goals and Objectives 00:11:00 Understanding Project Scope 00:06:00 Dealing with Scope Creep 00:06:00 Project Definition: Summary 00:03:00 Project Planning Stage: Failing to Plan = Planning to Fail The Book of the Plan 00:06:00 The Stakeholder Engagement Process 00:04:00 Stakeholder Analysis 00:07:00 Milestones are your Best Friends 00:08:00 The Work Breakdown Structure 00:08:00 The Gantt Chart 00:06:00 Tools for Creating a Gantt Chart 00:04:00 The Linear Responsibility Chart (LRC) aka The RACI Chart 00:09:00 Risk Analysis 00:08:00 The Six Strategies for Managing Risks 00:09:00 The Risk Register 00:06:00 Project Delivery Stage: Don't you Love it When a Plan Comes Together! The Four Essentials of Leading your Team 00:07:00 Project Delivery - The Three Key Cycles 00:12:00 Project Closure Stage: Deep Sigh - You're nearly done Closing your Project in an Orderly Manner 00:09:00 Closing Words 00:01:00 Assignment Assignment - Practical Project Management 00:00:00

Step into the world of effective Team Management through our Level 1 Diploma in Team Management. With modules covering everything from Understanding Teams to advanced Leadership Skills, this course is your key to Team Management excellence.

Become a certified leader in project management with our comprehensive diploma course. Whether you're new to project management or seeking to advance your career, this program equips you with essential skills and knowledge through ten meticulously crafted modules: Key Features: CPD Certified Developed by Specialist Lifetime Access In this Project Management Professional Diploma course, learners will gain comprehensive skills to effectively manage projects from start to finish. They will learn how to initiate projects with clear goals and objectives, ensuring they align with organizational strategies. Planning phases will teach them to develop detailed schedules, allocate resources efficiently, and mitigate risks effectively. They will understand various planning tools and techniques to streamline project workflows and enhance productivity. During project execution, learners will acquire the ability to lead teams, monitor progress, and make adjustments to ensure project goals are met on time and within budget. The course emphasizes maintaining project momentum through effective control measures and continuous evaluation. Key concepts in project management, such as stakeholder management and quality assurance, will be explored to ensure projects meet stakeholder expectations and deliver high-quality outcomes. Finally, learners will master the art of project closure, ensuring smooth transitions and capturing lessons learned for future improvement. Course Curriculum Module 01: Initiation (I) Module 02: Initiation (II) Module 03: Planning (I) Module 04: Planning (II) Module 05: Planning Tools Module 06: Executing the Project Module 07: Maintaining and Controlling the Project Module 08: Key Concepts (I) Module 09: Key Concepts (II) Module 10: Closing Out Learning Outcomes Identify project stakeholders and define project scope during initiation stages. Outline project objectives and create a project charter for approval. Develop comprehensive project plans encompassing tasks, resources, and timelines. Utilize project management tools to schedule tasks and allocate resources efficiently. Execute project plans, monitor progress, and implement necessary adjustments. Conduct project reviews, assess outcomes, and facilitate project closure procedures. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Project managers seeking advanced project management skills. Professionals transitioning into project management roles. Individuals preparing for Project Management Professional (PMP) certification. Team leaders involved in project planning and execution. Graduates aiming to enter project management fields. Career path Project Manager Programme Coordinator Operations Manager Business Analyst Quality Assurance Manager Construction Project Manager Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Highlights of the Course Course Type: Online Learning Duration: 1 to 2 hours Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about construction management Understand the core competencies and principles of construction management Explore the various areas of construction management Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert construction professional or architect or civil engineer or contractor Construction Project Management Program Online Course Master the skills you need to propel your career forward in construction management. This course will equip you with the essential knowledge and skillset that will make you a confident construction professional or architect or civil engineer or contractor and take your career to the next level. This comprehensive construction project management course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this construction project management course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective construction management practice and equip you with the essential skills, confidence and competence to assist you in the construction management industry. You'll gain a solid understanding of the core competencies required to drive a successful career in construction management. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for construction professional or architect or civil engineer or contractor or for people who are aspiring to specialise in construction management. Enrol in this construction project management course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive construction project management course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this construction management can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This construction project management course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This construction project management course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This construction project management course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum Module 1 : Introduction Module 1 : Introduction 00:10:00 Module 2 : Construction Economics Module 2 : Construction Economics 00:28:00 Module 3 : Concept of Construction Management Module 3 : Concept of Construction Management 00:25:00 Module 4 : Construction Industry Module 4 : Construction Industry 00:13:00 Module 5 : Legal Aspects of Contracting Module 5 : Legal Aspects of Contracting 00:17:00 Module 6 : Preparation and Planning Construction Module 6 : Preparation and Planning Construction 00:18:00 Module 7 : Estimation and Effective Tendering Module 7 : Estimation and Effective Tendering 00:11:00 Module 8 : Project Specification Planning Consent Module 8 : Project Specification Planning Consent 00:12:00 Module 9 : Financing the Project Module 9 : Financing the Project 00:11:00 Module 10 : Design and Engineering Module 10 : Design and Engineering 00:15:00 Module 11 : Procurement of Materials Module 11 : Procurement of Materials 00:09:00 Module 12 : Handling of Subcontractors Module 12 : Handling of Subcontractors 00:12:00 Module 13 : Construction Work Module 13 : Construction Work 00:15:00 Module 14 : Quality Management in Construction Module 14 : Quality Management in Construction 00:12:00 Module 15 : Health and Safety Needs Module 15 : Health and Safety Needs 00:09:00 Module 16 : Monitoring Construction Development Module 16 : Monitoring Construction Development 00:11:00 Module 17 : Industrial Relations Module 17 : Industrial Relations 00:15:00 Module 18 : Commissioning Module 18 : Commissioning 00:14:00 Module 19 : Vocational Qualifications for Construction Management Module 19 : Vocational Qualifications for Construction Management 00:18:00 Module 20 : Cconclution Module 20 : Conclusion 00:08:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Our Level 2 Business Management course is designed by the relevant industry experts so that you can gain excellent theoretical and practical knowledge and skills in business management. In modern businesses, the business administrator or business manager is the key person who contributes effectively to the organisation's success and is considered a leader in contemporary management approaches. This course is designed in such a way to provide candidates with effective knowledge and essential skills that are in demand in modern organisations. This Level 2 Business Management course will teach you more about what it takes to be a manager and business analyst. Through this course, you will gain in-depth knowledge of business management, as well as the roles and responsibilities of business managers in modern organisations. The Level 2 Business Management course will teach you about various business operations such as human resource management, communication management, risk analysis, evaluation and management, and customer relationship management. It will define business managers' roles in all of these operations. Furthermore, through thiscourse, you will learn how teams are formed within an organisation and effectively managed. Learning Outcomes After completing this Level 2 Business Management Course, the learner will be able to: Gain a thorough understanding of Business Management. Understand the basic concepts of Human Resource Management. Understand the basic concepts of Customer Relationship Management. Understand the basic concepts of Performance Management. Understand the basic concepts of Risk Management. Why Choose Level 2 Business Management Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. This Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Course. ***Level 2 Business Management Bundle Course Course 01: Level 7 Diploma in Facilities Management Course Course 02: Level 5 Negotiation Skills Course Course 03: Level 4 Copywriting Course 04: Level 3 Business Administration Course 05: Minute Taking Course Course 06: Anger Management Course 07: Communication Skills Course ***Other Benefits of this Bundle Course Free 8 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Level 2 Business Management Course] ***Level 2 Business Management Course*** Detailed course curriculum of Level 2 Business Management Course Module 01: An Overview of Business Management Understanding Business Management Understanding the Basics of Business Management Understanding the Features of Management Understanding the Aspects of Management Understanding Different Levels of Management Understanding the Functions of Management Understanding the General Principles of Management Module 02: Fundamental Concepts of Human Resource Management Understanding Human Resource Management Identify the Key Factors influencing Human Resources Understanding the Process of Recruiting and Interviewing Understanding the Process of Orientation and Onboarding How to Follow up with New Employees Maintaining Workplace Health and Safety Understanding Workplace Bullying, Harassment and Violence The Process of Disciplining Employees The Process of Dismissal Module 03: Fundamental Concepts of Customers Relationship Management Understanding Who are the Customers The Ways of Establishing Your Attitude The Ways of Identifying and Addressing Customer Needs Understanding In-person Customer Services The Ways of Giving Customer Services Over the Phone The Ways of Providing Electronic Customer Services Module 04: Fundamental Concepts of Performance Management Understanding Performance Management and How it Works Describe the Three-phase Process The Ways of Goal setting The Ways of Establishing a Performance Goal Describe 360-degree Feedbacks vs Traditional Performance Review What is Competency Assessment? Understanding Kolb's Learning Cycle The Ways of Creating a Performance Plan Module 05: Fundamental Concepts of Risk Management The Process of Identifying Hazards and Risks Understanding Everyone's Responsibility Understanding the General Office Safety and Reporting Understanding Business Impact Analysis Understanding Disaster Recovery Plan Describe the Summary of Risk Assessment ---------------- Assessment Method After completing each module of the Level 2 Business Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Level 2 Business Management Course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? **Level 2 Business Management Course The course is ideal for individuals interested in business management and learning more about the business world and its administration. Requirements **Level 2 Business Management Course There are no specific requirements for this Level 2 Business Management Course because it does not require any advanced knowledge or skills. Certificates Certificate of completion Digital certificate - Included

Overview Strategic Business Management is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Strategic Business Management and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 07 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training: Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: Introduction to Strategic Management Business Introduction to Strategic Management Business 00:45:00 Module 02: Corporate Governance Corporate Governance 00:39:00 Module 03: Industry Analysis Industry Analysis 00:34:00 Module 04: Strategy Formulation Strategy Formulation 00:50:00 Module 05: Strategy Implementation Strategy Implementation 00:47:00 Module 06: Evaluation and Control Evaluation and Control 00:42:00 Module 07: Building a Brand Building a Brand 00:40:00 Module 08: Generating Success from the Customer Relationship Generating Success from the Customer Relationship 00:42:00 Module 09: Social Responsibility and Ethics in Strategic Management Social Responsibility and Ethics in Strategic Management 00:41:00 Module 10: Getting Ready for Business Improvement Getting Ready for Business Improvement 00:36:00