Hospitality - Concierge Course Overview: This comprehensive course on Concierge Services equips learners with the essential skills and knowledge required to excel in the hospitality industry. Covering a range of concierge services, from customer care to handling emergency situations, it offers valuable insights into the role of a concierge within various service sectors. Learners will gain a thorough understanding of the necessary skills and principles to provide high-quality service, helping them build a solid foundation for a career in hospitality. By the end of the course, learners will have developed the competencies needed to operate efficiently and professionally within the dynamic environment of hotel and hospitality services. Course Description: The "Hospitality - Concierge" course provides a thorough exploration of the concierge service industry. It covers essential topics, including the various types of services offered by concierges, the required skills for success, and key principles for running a concierge service business. Learners will gain a deep understanding of customer service and the etiquettes required in a professional concierge environment. The course also prepares learners for managing emergency situations in the hospitality industry, ensuring they are well-equipped to handle any challenges that may arise. By completing this course, learners will be prepared for roles in customer service, hotel management, and other areas within hospitality, ensuring a high standard of service in their future careers. Hospitality - Concierge Curriculum: Module 01: Understanding the Service Module 02: Types of Concierge Services Module 03: Necessary Skills for Any Concierge Module 04: Principles for a Concierge Service Business Module 05: Delivering Customer Service Module 06: Concierge Work Environment and Etiquettes Module 07: Emergency Measures for a Hotel Concierge (See full curriculum) Who is this course for? Individuals seeking to start a career in hospitality. Professionals aiming to develop customer service and management skills. Beginners with an interest in concierge services or hotel management. Anyone looking to enhance their understanding of the hospitality sector. Career Path: Hotel Concierge Hospitality Customer Service Representative Front Desk Supervisor Concierge Manager Event Coordinator Travel and Tourism Industry Professional
Nanny Care Worker Course Overview The "Nanny Care Worker" course provides learners with essential knowledge and skills to thrive in a career as a nanny. It covers a range of key areas, including child development, child safety, healthy living, and effective time management. By focusing on practical, professional caregiving skills, the course ensures that learners are prepared to provide exceptional care for children. On completion, learners will be equipped to manage daily routines, foster relationships with children, and create a safe and nurturing environment. The course also offers valuable insights into career progression within the nanny industry. Course Description This course is designed to give learners a comprehensive understanding of the core responsibilities of a nanny care worker. Topics include child development, ensuring children’s safety and health, creating structured routines, and understanding early years provision. The course explores the critical role of nutrition and healthy living in a child's upbringing, alongside essential time management skills for nannies. Learners will gain insight into the role and profile of a nanny and how to establish a successful career in this field. By the end of the course, learners will possess the skills necessary to provide high-quality care and support in a professional childcare environment. Nanny Care Worker Curriculum Module 1: Introduction to Nanny Care Workers Module 2: Understanding Child Development Module 3: Care for Children Module 4: Healthy Food, Healthy Living Module 5: Keeping Children Healthy & Safe Module 6: Early Years Provision Module 7: Establishing Relationships and Routines Module 8: Time Management for Nannies Module 9: Nanny’s Job Profile Module 10: Establishing a Nanny’s Career (See full curriculum) Who is this course for? Individuals seeking to become professional nanny care workers. Professionals aiming to expand their childcare expertise. Beginners with an interest in working with children. Those looking to enter the nanny or childcare industry. Career Path Nanny Childcare Assistant Early Years Practitioner Family Support Worker Child Development Specialist Child Protection Officer
Learn to Level Up Your Leadership Course Overview "Learn to Level Up Your Leadership" is designed for individuals who want to enhance their leadership capabilities and navigate the challenges of leading teams. This course delves into essential leadership concepts such as decision-making, communication, and team management. Learners will gain a solid understanding of leadership styles, conflict resolution, and how to motivate and inspire their teams. By the end of the course, learners will be equipped to lead more effectively, build trust, and foster a positive team environment, which are essential skills in today's dynamic business world. Course Description This course covers a comprehensive range of leadership topics, offering insights into modern leadership techniques and strategies. Learners will explore various leadership styles, learn the importance of emotional intelligence in leadership, and understand the core principles of team dynamics. They will also be introduced to conflict management strategies, decision-making processes, and the significance of leading with integrity. The course is designed to provide a robust foundation for individuals who wish to improve their leadership skills and grow in their professional careers. Learners will develop the skills to manage diverse teams, handle challenges, and drive organisational success. Learn to Level Up Your Leadership Curriculum Module 01: Introduction to Leadership Module 02: Leadership Styles and Approaches Module 03: Emotional Intelligence in Leadership Module 04: Effective Communication for Leaders Module 05: Decision-Making and Problem Solving Module 06: Managing and Motivating Teams Module 07: Conflict Resolution and Negotiation Module 08: Leading with Integrity and Vision (See full curriculum) Who is this course for? Individuals seeking to develop their leadership skills. Professionals aiming to advance their careers through enhanced leadership capabilities. Beginners with an interest in management or leadership roles. Aspiring managers looking to transition into leadership positions. Career Path Team Leader Project Manager Department Manager Operations Manager Leadership Consultant HR Manager Executive Role in various industries
Hotel Cleaner Course Overview: This Hotel Cleaner course is designed to equip learners with the knowledge and skills needed to excel in the hospitality cleaning industry. Covering a broad range of topics, it includes essential cleaning techniques, health and safety practices, and customer service skills tailored for hotel environments. Learners will gain an understanding of the importance of cleanliness and organisation in guest satisfaction. Upon completing the course, learners will be able to confidently perform cleaning duties in various hotel areas, ensuring a safe and welcoming environment for guests. Course Description: The Hotel Cleaner course delves into a variety of topics crucial to maintaining cleanliness and hygiene in hotels. Learners will explore techniques for cleaning guest rooms, public spaces, and facilities while adhering to industry standards. Topics include understanding cleaning equipment, handling chemicals safely, time management, and effective communication with hotel staff and guests. Learners will gain knowledge of the importance of attention to detail, a strong work ethic, and maintaining high cleanliness standards to enhance the guest experience. The course offers a comprehensive overview of the expectations and requirements within the hotel cleaning industry, preparing learners for roles in this sector. Hotel Cleaner Curriculum: Module 01: Introduction to Hotel Cleaning Module 02: Cleaning Techniques for Guest Rooms Module 03: Cleaning Public Spaces and Facilities Module 04: Health and Safety in Hotel Cleaning Module 05: Chemical Handling and Equipment Use Module 06: Time Management and Efficiency Module 07: Customer Service and Communication in Hotel Cleaning Module 08: Maintaining Cleanliness Standards and Best Practices (See full curriculum) Who is this course for? Individuals seeking to work in the hotel cleaning industry. Professionals aiming to improve cleaning and organisational skills. Beginners with an interest in hospitality services. Those looking to develop a career in hotel management or facilities maintenance. Career Path: Hotel Cleaner Housekeeping Assistant Facilities Maintenance Worker Hotel Housekeeping Supervisor Hospitality Industry Cleaner
Functional Skills - IT Course Overview: The "Functional Skills - IT" course is designed to provide learners with a comprehensive understanding of essential IT concepts and skills. It covers a wide range of topics, from the basic components of information technology to more advanced areas such as networking, security, and cloud computing. This course is ideal for individuals seeking to enhance their IT skills for personal or professional development. Learners will gain a strong foundation in IT principles, which will support them in various workplace environments and allow them to apply their knowledge to real-world scenarios. Course Description: This course covers fundamental IT concepts, including the core components of information technology, hardware, software applications, and operating systems. Learners will explore topics such as networking, security, database management, and virtualisation. The course also includes an in-depth look at enterprise-level IT systems, traffic flow, and storage solutions. By the end of the course, learners will have a solid understanding of how IT systems are designed, implemented, and managed. They will gain the skills necessary to work effectively in diverse IT roles, enabling them to confidently support organisational IT needs. Functional Skills - IT Curriculum: Module 01: Introduction Module 02: Information Technology Module 03: Components of IT Module 04: Hardware Module 05: Operating System Module 06: Application/Software Module 07: Networking Module 08: Security Module 09: Traffic Flow & Enterprise Level IT Components Module 10: Storage Module 11: Database Module 12: Virtualisation & Cloud Module 13: Management & Other IT Jobs (See full curriculum) Who is this course for? Individuals seeking to develop a strong understanding of IT principles. Professionals aiming to enhance their technical skills for career progression. Beginners with an interest in information technology and related fields. Those looking to pursue a career in IT management, networking, or support roles. Career Path IT Support Technician Network Administrator Systems Analyst IT Manager Cloud Solutions Specialist Database Administrator IT Consultant Cybersecurity Specialist
Duration 4 Days 24 CPD hours This course is intended for Anyone who is preparing to build and run Kubernetes clusters Overview By the end of the course, you should be able to meet the following objectives: Build, test, and publish Docker container images Become familiar with YAML files that define Kubernetes objects Understand Kubernetes core user-facing concepts, including pods, services, and deployments Use kubectl, the Kubernetes CLI, and become familiar with its commands and options Understand the architecture of Kubernetes (Control plane and its components, worker nodes, and kubelet) Learn how to troubleshoot issues with deployments on Kubernetes Apply resource requests, limits, and probes to deployments Manage dynamic application configuration using ConfigMaps and Secrets Deploy other workloads, including DaemonSets, Jobs, and CronJobs Learn about user-facing security using SecurityContext, RBAC, and NetworkPolicies This four-day course is the first step in learning about Containers and Kubernetes Fundamentals and Cluster Operations. Through a series of lectures and lab exercises, the fundamental concepts of containers and Kubernetes are presented and put to practice by containerizing and deploying a two-tier application into Kubernetes. Course Introduction Introductions and objectives Containers What and Why containers Building images Running containers Registry and image management Kubernetes Overview Kubernetes project Plugin interfaces Building Kubernetes Kubectl CLI Beyond Kubernetes Basics Kubernetes objects YAML Pods, replicas, and deployments Services Deployment management Rolling updates Controlling deployments Pod and container configurations Kubernetes Networking Networking within a pod Pod-to-Pod Networking Services to Pods ClusterIP, NodePort, and LoadBalancer Ingress controllers Service Discovery via DNS Stateful Applications in Kubernetes Stateless versus Stateful Volumes Persistent volumes claims StorageClasses StatefulSets Additional Kubernetes Considerations Dynamic configuration ConfigMaps Secrets Jobs, CronJobs Security Network policy Applying a NetworkPolicy SecurityContext runAsUser/Group Service accounts Role-based access control Logging and Monitoring Logging for various objects Sidecar logging Node logging Audit logging Monitoring architecture Monitoring solutions Octant VMware vRealize Operations Manager Cluster Operations Onboarding new applications Backups Upgrading Drain and cordon commands Impact of an upgrade to running applications Troubleshooting commands VMware Tanzu portfolio overview
Course Overview "Building Your Own Computer" is designed to provide a comprehensive introduction to the world of computer assembly and configuration. This course covers the essential aspects of understanding computer hardware, software, and networking, equipping learners with the necessary skills to build their own custom systems. The course is structured to help individuals at all levels understand the key components of a computer, from the basics of hardware to advanced topics like gaming PC construction and system maintenance. By the end of the course, learners will be able to confidently assemble a computer, troubleshoot common issues, and understand the importance of system optimisation. Course Description This course offers an in-depth exploration of the process of building a computer from scratch. Learners will start with a foundational understanding of computer components, moving through each part's function and interaction. Key topics include selecting and assembling hardware, installing software, and configuring networking systems. The course also covers the process of building a custom gaming PC, along with strategies for maintaining and upgrading a computer system. Through a series of well-structured modules, learners will develop a strong understanding of how to assemble, optimise, and troubleshoot a computer, preparing them for both personal projects and professional roles in IT and system management. Course Modules Module 01: Introduction to Computer & Building PC Module 02: Overview of Hardware and Parts Module 03: Building the Computer Module 04: Input and Output Devices Module 05: Software Installation Module 06: Computer Networking Module 07: Building a Gaming PC Module 08: Maintenance of Computers (See full curriculum) Who is this course for? Individuals seeking to build their own computer systems. Professionals aiming to enhance their understanding of IT hardware and software. Beginners with an interest in computer engineering or system management. Technology enthusiasts looking to deepen their knowledge of computer construction. Career Path IT Technician Network Administrator Hardware Engineer Systems Analyst Gaming PC Builder and Optimisation Specialist Computer Maintenance and Support Expert
Course Overview The Canine First Aid and CPR Course provides essential knowledge and skills to respond to emergencies involving dogs. It covers a range of critical topics, including first aid, CPR, and basic health assessments. This course is designed to empower learners with the confidence to act decisively in a variety of canine emergency situations, enhancing the safety and well-being of pets. Upon completion, learners will gain the ability to handle common canine injuries and medical emergencies, ensuring pets receive the care they need in times of distress. Course Description This course dives deep into key areas of canine health and emergency response. Learners will explore pet first aid, including injury management and common health issues, along with essential CPR techniques for dogs. The course also covers important aspects of pet business practices, giving those interested in the pet care industry a well-rounded understanding. With an engaging and thorough curriculum, learners will develop the skills required to provide immediate assistance to dogs in need, preparing them for any situation that may arise. The course is designed for all levels of learners, from beginners to professionals seeking to expand their knowledge in pet care. Course Modules: Module 01: Pet First Aid Key first aid procedures for dogs Identifying and treating common injuries Basic wound care and infection prevention Module 02: Pet CPR Techniques for canine CPR Recognising signs of cardiac arrest in dogs Step-by-step guide to performing CPR Module 03: Pet Business Essential business practices for pet care professionals Overview of pet care industry trends Marketing and client management for pet businesses (See full curriculum) Who is this course for? Individuals seeking to improve their dog care knowledge. Professionals aiming to expand their skill set in the pet care industry. Beginners with an interest in pet health and emergency care. Pet owners looking to become more confident in handling canine emergencies. Career Path Pet Care Professional Canine Health Advisor Dog Trainer or Behaviourist Veterinary Assistant Pet Business Owner
Duration 3 Days 18 CPD hours This course is intended for Individuals preparing for the Cisco Customer Success ManagerSpecialist certification Individuals who have experience working with customers to determine, measure, and deliver business outcomes through the implementation of technology Overview After taking this course, you should be able to: Describe the role of the Customer Success Manager Describe the tools that the Customer Success Manager uses to ensure customer experience Describe the lifecycle approach to customer experience The Cisco Customer Success Manager (DTCSM) v2.2 course gives you the confidence and competence to fulfill the Customer Success Manager (CSM) role successfully, helping your customers realize value from their solutions and achieve their business outcomes. The course offers experiential learning through practical exercises using situations based on real-life use cases and case studies. In this highly interactive course, you can practice and gain confidence in fulfilling core tasks using best-practice tools and methodologies while receiving feedback from the facilitator and your peers.This course is based on understanding the customer lifecycle and how to optimize that journey, increasing the value realized by the customer, and maximizing your likelihood to maintain their loyalty and renew or expand their business opportunities. The course helps you prepare for the 820-605 Cisco Customer Success Manager (CSM) exam. By passing this exam, you earn the Cisco Customer Success Manager Specialist certification. Course Outline Transition to Subscription Economy Customer and Industry Trends Defining Customer Success and the CSM Role Engaging the Customer for Success Engaging the Customer for Success Addressing Barriers Customer Success Management Activities Success Plan Elements Customer Success Management Activities Additional course details: Nexus Humans Cisco Customer Success Manager v2.2 (DTCSM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Customer Success Manager v2.2 (DTCSM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Duration 3 Days 18 CPD hours This course is intended for This course is ideal for developers, engineers, and others including: Cloud administrators Cloud solution architects Customer sales engineers DevOps engineers Sales engineers Systems engineers Technical solutions architects Overview After you complete this course the learner will be able to meet these overall objectives: Describe the Cisco CloudCenter solution, architecture, and features Discover the enterprise-class security solution for IT organizations and cloud service providers Discover how the CloudCenter Suite adapters can be leveraged to build custom integrations with a variety of enterprise platforms and services Discover the integrations and APIs that can be performed from Action Orchestrator CLDAO, Mulitcloud Automation and Orchestration with Cisco CloudCenter Suite is a 3-day course that teaches you how to configure simplified orchestration and workflow automation that provides seamless integration within the Cisco© CloudCenter suite. Through lessons and hands-on experiences, you will learn to use the tools of the CloudCenter Suite to streamline business processes, automate tasks, and increase efficiency in business processes.This course will help you:Acquire the advanced skills and techniques using the primary modules of workload manager, cost optimizer and action orchestrator for consistent experiences across all business environmentsLearn how to design and deploy applications that are delivered consistently and reliably across private and public clouds Introducing Cisco CloudCenter Suite Action Orchestrator Cisco CloudCenter Suite Architecture Defining Action Orchestrator User Management and Security Considerations Cisco CloudCenter Suite User Management and Security Defining Cisco CloudCenter Suite Action Orchestrator Adapters Action Orchestrator Adapter Creation Examining Action Orchestrator Integrations and Supported APIs Cisco CloudCenter Suite Action Orchestrator APIs Additional course details: Nexus Humans Cisco Multicloud Automation and Orchestration with Cisco CloudCenter Suite (CLDAO) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Multicloud Automation and Orchestration with Cisco CloudCenter Suite (CLDAO) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.