Anti Social Behaviour Course Overview This course on Anti Social Behaviour provides a comprehensive introduction to the causes, effects, and management of behaviours that disrupt community life and social harmony. Learners will explore key concepts including the influence of family environments, legal frameworks such as Anti-Social Behaviour Orders (ASBOs), and psychological factors like anger and personality traits. The course equips individuals with knowledge essential for understanding and addressing anti-social conduct effectively. By completing this course, learners will be able to identify different forms of anti-social behaviour, evaluate prevention strategies, and appreciate the social and legal implications involved. It is ideal for those wishing to develop awareness or advance careers in social care, community work, law enforcement, or related fields. Course Description This course delves into the multifaceted nature of anti-social behaviour, covering social, psychological, and legal perspectives. Topics include the impact of family dynamics on behaviour, the application and purpose of Anti-Social Behaviour Orders, and how anger management relates to disruptive conduct. Learners will also examine antisocial personality traits and explore effective prevention methods aimed at reducing incidents within communities. The learning experience is structured to enhance critical understanding through detailed explanations and case studies, fostering skills to assess and respond appropriately to anti-social behaviours in various professional contexts. Upon completion, learners will possess a well-rounded grasp of the complexities surrounding anti-social conduct and the tools necessary to support safer, more cohesive environments. Anti Social Behaviour Curriculum Module 01: Overview of Anti-social Behaviour Module 02: Family Influences on Anti-social Behaviour Module 03: Anti-Social Behaviour Order Module 04: Anger and Anti-social Behaviour Module 05: Understanding Antisocial Personality Module 06: Prevention of Anti-social Behaviour (See full curriculum) Who is this course for? Individuals seeking to understand causes and management of anti-social behaviour. Professionals aiming to enhance their knowledge in community safety and social care. Beginners with an interest in social behaviour and community welfare. Those working or aspiring to work in law enforcement, social services, or youth work. Career Path Community Support Officer Social Care Worker Youth Worker Probation Officer Housing Officer Law Enforcement Support Staff
Front Desk Skills Training Level 3 Course Overview: The "Front Desk Skills Training Level 3" course provides comprehensive training for individuals seeking to enhance their front desk expertise. It covers essential areas such as customer service, communication, time management, and business writing, equipping learners with the skills needed to excel in a professional front desk or receptionist role. The course is designed to improve learners' organisational abilities, efficiency in managing tasks, and proficiency in handling a wide range of administrative duties. By the end of the course, learners will have a solid foundation in key front desk responsibilities, preparing them for a variety of roles in customer-facing environments. Course Description: This course offers in-depth coverage of essential front desk skills, including telephone etiquette, managing business correspondence, travel arrangements, and the organisation of meetings and conferences. Learners will gain the ability to effectively manage time and maintain accurate records, develop strong business writing skills, and master organisational tasks crucial to front desk operations. The course also focuses on enhancing communication and customer service capabilities, ensuring learners are well-equipped to represent their employer with professionalism. With a balanced focus on administrative tasks and customer interaction, the training prepares individuals to thrive in dynamic front desk roles, enabling career progression in various industries. Front Desk Skills Training Level 3 Curriculum: Module 01: Introduction to Reception and Receptionist Module 02: Business Telephone Skills Module 03: Representing Your Boss and Company Module 04: Mail Services and Shipping Module 05: Travel Arrangements Module 06: Organising Meetings and Conferences Module 07: Time Management Module 08: Record Keeping and Filing Systems Module 09: Business Writing Skills Module 10: Organisational Skills Module 11: Communication Skills Module 12: Customer Service Module 13: Effective Planning and Scheduling Module 14: Invoicing/Petty Cash (See full curriculum) Who is this course for? Individuals seeking to enhance their front desk skills. Professionals aiming to improve their administrative and communication abilities. Beginners with an interest in administrative or customer service roles. Those seeking career advancement in office management or receptionist positions. Career Path Front Desk Receptionist Office Administrator Executive Assistant Customer Service Representative Administrative Assistant Office Manager Travel Coordinator Conference and Event Coordinator
Duration 3 Days 18 CPD hours This course is intended for This course is designed for Pardot Marketers and Salesforce Administrators responsible for designing, building, and implementing marketing workflows and reports in the Pardot Lightning App. It's also for Business Users looking to learn more about the Pardot Lightning App. This course is a great foundation builder for anyone looking to take the Salesforce Pardot Specialist Certification Exam. Overview When you complete this course, you will be able to: Enable the Pardot Lightning App. Explain the relationship created between Pardot and Salesforce once the Pardot Lightning App has been enabled. Generate leads with Pardot Lightning App's various lead generation tools including forms, landing pages, and custom redirects. Manage leads with Pardot Lightning App's lead management tools including page actions, automation rules, segmentation rules, dynamic lists, and completion actions. Engage leads with Pardot Lightning App's lead engagement tools including email, personalization, dynamic content, and Engagement Studio. Qualify leads with Pardot Lightning App's scoring and grading functionality. Interpret data generated via Pardot Lightning App's reporting capabilities. Design and execute successful end-to-end marketing workflows using the Pardot Lightning App. Discover how to drive more qualified leads, nurture prospects through the sales cycle, and sell more effectively using the Pardot Lightning App. In this 3-day class, Pardot experts will show you how to design and implement marketing workflows in the Pardot Lightning App to make data-driven decisions and drive your company?s business forward. Learn how to create and automate dynamic emails, generate and qualify leads, and leverage reports and data to boost sales. Course Introduction Review Course Objectives Set Learner Expectations Review Housekeeping Items Review Additional Course Resources Explore Course Case Study Salesforce Integration Understand the Pardot-Salesforce Relationship Sync Data Between Salesforce and Pardot Enable the Pardot Lightning App in Salesforce Create Custom Fields Review Salesforce Campaigns Administration Create a Pardot Dashboard Authenticate Your Email Sending Domains Sync with Third-Party Applications Using Connectors Restore Assets from the Recycle Bin Create and Assign Users and User Groups Understand Usage Governance Visitors and Prospects Understand Pardot Visitors Understand Pardot Prospects List Management Create List Types Organize Prospects Using Static Lists Test Emails Using Test Lists Personalization and Email Marketing Personalize Your Emails with HML and Advanced Dynamic Content Automate Email Marketing Create Email Templates See What Works Best for Your Audience Using AB Testing Track Email Performance Using Email Reports Forms and Landing Pages Capture Leads with Forms Convert Visitors to Leads Using Landing Pages Track Leads with Forms and Landing Page Reports Track Clicks Using Custom Redirects Create Custom Redirect Reports Lead Management Trigger Page Actions Automate Actions from a Marketing Element Using Completion Actions Create a List of Prospects and Apply a Segmentation Action Using Segmentation Rules Create Repeatable, Criteria-Based Automation Rules Create Dynamic Lists Choose an Automation Tool Lead Qualification Understand Prospect Scoring Grade Prospects Based on Profiles Lead Nurturing Build an Engagement Program Create Engagement Program Reports Additional course details: Nexus Humans Salesforce Drive Sales with the Pardot Lightning App (PDX101) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Drive Sales with the Pardot Lightning App (PDX101) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Duration 2 Days 12 CPD hours This course is intended for System architects, system administrators, IT managers, VMware partners, and individuals responsible for implementing and managing vSphere architectures who want to deploy vSphere 8.0 into their existing vSphere environment. Overview By the end of the course, you should be able to meet the following objectives: Recognize the importance of key features and enhancements in vSphere 8.0 Describe vCenter Server, VMware ESXi, storage, virtual machine, and security enhancements in vSphere 8.0 Describe the purpose of vSphere Distributed Services Engine Update an ESXi host equipped with a Data Processing Unit (DPU) using vSphere Lifecycle Manager Identify devices supported for system storage on ESXi 8.0 Recognize enhancements to VM hardware compatibility settings VMware vSphere Memory Monitoring and Remediation and the improvements to vSphere DRS Recognize the new Virtual Non-Uniform Memory Access (vNUMA) topology settings of a VM in vSphere Client Use vSphere Lifecycle Manager and Auto Deploy to manage the configuration specifications for the hosts in a cluster Recognize the vSphere Lifecycle Manager and Auto Deploy enhancements in vSphere 8.0 Recognize the cloud benefits that VMware vSphere+ brings to on-premises workloads Recognize technology that is discontinued or deprecated in vSphere 8.0 In this two-day course, you explore the new features and enhancements following VMware vCenter Server 8.0 and VMware ESXi 8.0. Real-world use-case scenarios, hands-on lab exercises, and lectures teach you the skills that you need to effectively implement and configure VMware vSphere 8.0. Course Introduction Introductions and course logistics Course objectives Artificial Intelligence and Machine Learning Describe how device groups support AI and ML in vSphere 8 Describe how device virtualization extensions support AI and ML in vSphere 8 vSphere Distributed Services Engine Describe the benefits of Distributed Services Engine Explain how Distributed Services Engine works Recognize use cases for Distributed Services Engine Install ESXi on a host equipped with a DPU View DPU information in vSphere Client Add an ESXi host equipped with a DPU to a cluster Update an ESXi host equipped with a DPU using vSphere Lifecycle Manager Create a vSphere Distributed Switch for network offloads Add a host with a DPU to the vSphere Distributed Switch Configure a VM to use Uniform Passthrough Mode vSphere and vCenter Management Review the improvements to the communication between vCenter and ESXi hosts Review the enhancements to the vCenter recovery process ESXi Enhancements Describe the function of the central configuration store in ESXi Explain how ConfigStore affects your interaction with ESXi configuration files Recognize the supported system storage partition configuration on ESXi 8.0 Identify devices supported for system storage on ESXi 8.0 Configure an RDMA host local device on ESXi vSphere Storage Describe the vSAN Express Storage Architecture Recognize the benefits of using vSAN Express Storage Architecture Describe the benefits of using NVMe Recognize the support for NVMe devices in vSphere Guest OS and Workloads Review the enhancements of the latest virtual hardware versions Describe the features introduced with virtual hardware version 20 Create a snapshot of a VM with an NVDIMM device Resource Management View energy and carbon emission metrics in vRealize Operations Manager Describe the VMware vSphere Memory Monitoring and Remediation (vMMR) functionality Describe how vMMR enhances the performance of vSphere DRS Security and Compliance Describe how to handle vTPM secrets when cloning a VM Manage OVF templates for VMs that are configured with vTPM Deploy an OVF template with vTPM Describe the enhancements to trusted binary enforcement in ESXi Describe ESXi 8 enhanced security features vSphere Lifecycle Manager Describe the enhancements to life cycle management of standalone ESXi hosts Manage the configuration profiles of ESXi hosts in a cluster with vSphere Lifecycle Manager Use Auto Deploy to boot a host with the desired image and configuration specifications Upgrade multiple ESXi hosts in a cluster in parallel Stage an ESXi host image prior to remediation Auto Deploy Manage custom host certificates using Auto Deploy vSphere with Tanzu Describe the features of the Tanzu Kubernetes Grid 2.0 offering Announcing vSphere+ Describe the functionality and benefits of vSphere+
Course Overview The "Microsoft Excel Complete Course" is designed to equip learners with the essential skills to master Microsoft Excel, one of the most widely used tools in data analysis and business operations. This course covers a comprehensive range of topics, including Excel's new features, formula creation, data visualisation, and workbook management. It offers practical knowledge that will help learners work more efficiently, whether they are managing large datasets, analysing trends, or presenting information. By the end of this course, learners will be confident in using Excel for various business tasks, gaining a strong foundation for further professional development. Course Description This course covers all key aspects of Microsoft Excel, from the basics to advanced techniques. Learners will explore Excel’s new features in the 2019 version, as well as how to perform calculations, modify worksheets, and apply formatting. The course delves into functions, lists, and data analysis tools, including PivotTables and charts. Learners will also learn how to work with multiple worksheets and workbooks, use lookup functions, and automate workbook functionality. With a focus on essential Excel tools and techniques, learners will gain the ability to efficiently manage and analyse data for business or personal use. Course Modules Module 01: Microsoft Excel 2019 New Features Module 02: Getting Started with Microsoft Office Excel Module 03: Performing Calculations Module 04: Modifying a Worksheet Module 05: Formatting a Worksheet Module 06: Printing Workbooks Module 07: Managing Workbooks Module 08: Working with Functions Module 09: Working with Lists Module 10: Analyzing Data Module 11: Visualizing Data with Charts Module 12: Using PivotTables and PivotCharts Module 13: Working with Multiple Worksheets and Workbooks Module 14: Using Lookup Functions and Formula Auditing Module 15: Sharing and Protecting Workbooks Module 16: Automating Workbook Functionality Module 17: Creating Sparklines and Mapping Data Module 18: Forecasting Data (See full curriculum) Who is this course for? Individuals seeking to improve their data management and analysis skills. Professionals aiming to enhance their productivity in Excel for business applications. Beginners with an interest in data analysis or office administration. Anyone looking to build a strong foundation in Excel for career advancement. Career Path Data Analyst Financial Analyst Office Administrator Project Manager Business Analyst Operations Manager Administrative Assistant HR Specialist
Course Overview The Adobe InDesign course provides a comprehensive exploration of the software, focusing on its powerful tools for creating professional-level layouts and designs. Whether you're preparing marketing materials, publications, or digital assets, this course equips you with the essential skills to navigate the software with confidence. By the end of the course, you will have developed the proficiency to create visually appealing and highly functional documents suitable for various industries, helping to enhance your creative portfolio and advance your career in design and publishing. Course Description This course delves into the key features of Adobe InDesign, teaching learners how to use the software for creating professional publications. Topics covered include layout design, typography, image management, and mastering InDesign’s advanced tools. You will learn how to build multi-page documents, incorporate interactive elements, and refine text and image formatting for clear, aesthetically pleasing designs. Through a structured approach, learners will develop a solid foundation in creating both print and digital materials, honing skills in composition, design consistency, and brand alignment, enabling them to contribute to a wide range of design projects. Course Modules Module 01: Introduction to Adobe InDesign Overview of the interface Navigating tools and panels Setting up documents Basic design principles (See full curriculum) Module 02: Working with Text and Typography Text tool usage Typographic settings and styles Managing fonts and typography hierarchy Paragraph and character formatting (See full curriculum) Module 03: Image and Graphics Integration Inserting and editing images Working with vector graphics Image cropping and resizing Creating and applying effects (See full curriculum) Module 04: Master Pages and Templates Creating and using master pages Designing templates for consistency Applying templates across documents Effective page layout for multi-page documents (See full curriculum) Module 05: Exporting and Output Options Preparing files for print and digital formats Exporting PDFs and interactive documents Colour settings and file management (See full curriculum) Who is this course for? Individuals seeking to enhance their design skills. Professionals aiming to improve their proficiency in Adobe InDesign. Beginners with an interest in graphic design and publishing. Graphic designers, marketers, and creatives looking to broaden their software expertise. Career Path Graphic Designer Desktop Publisher Layout Artist Print Production Coordinator Marketing and Communications Specialist
Course Overview: This course on Decision Making and Critical Thinking offers a comprehensive exploration of how to develop and apply critical thinking skills in both personal and professional contexts. Learners will gain the ability to analyse complex situations, make well-informed decisions, and approach problems with a logical mindset. By the end of this course, participants will have a clear understanding of critical thinking principles, decision-making processes, and how to apply these techniques effectively in various scenarios. The course is designed to enhance problem-solving capabilities and promote more thoughtful, reasoned approaches to decision-making. Course Description: The Decision Making and Critical Thinking course covers a wide range of essential topics, including understanding the key components of critical thinking, identifying and overcoming common barriers, and exploring decision-making strategies. Learners will delve into how to evaluate claims, the benefits of critical thinking, and the practical applications of these skills in real-world situations. With engaging lessons and interactive content, participants will develop the cognitive tools needed to think critically, solve problems, and make decisions that are both informed and objective. Key areas of focus include problem-solving techniques, critical thinking strategies, and the structured decision-making process. Upon completion, learners will be equipped to make more effective decisions and analyse situations with a critical mindset. Course Modules: Module 01: Introduction to Critical Thinking Module 02: Critical Thinking and the Judgment of Claims Module 03: Benefits and Barriers of Critical Thinking Module 04: Importance of Critical Thinking Module 05: Recognising a Critical Thinker Module 06: What Are the Critical Thinking Steps? Module 07: Critical Thinking Strategies Module 08: Problem-Solving Through Critical Thinking Module 09: Decision Making with Critical Thinking (See full curriculum) Who is this course for? Individuals seeking to improve their decision-making skills. Professionals aiming to enhance their critical thinking abilities. Beginners with an interest in logic, problem-solving, and decision-making. Anyone looking to develop a more analytical and structured approach to challenges. Career Path: Analyst roles in business, marketing, and consulting. Leadership positions requiring strategic decision-making. Project management and operations management positions. Careers in education, research, or policy analysis. Roles in human resources, where critical thinking is key to recruitment and development.
Duration 4 Days 24 CPD hours This course is intended for Anyone who is preparing to build and run Kubernetes clusters Overview By the end of the course, you should be able to meet the following objectives: Build, test, and publish Docker container images Become familiar with YAML files that define Kubernetes objects Understand Kubernetes core user-facing concepts, including pods, services, and deployments Use kubectl, the Kubernetes CLI, and become familiar with its commands and options Understand the architecture of Kubernetes (Control plane and its components, worker nodes, and kubelet) Learn how to troubleshoot issues with deployments on Kubernetes Apply resource requests, limits, and probes to deployments Manage dynamic application configuration using ConfigMaps and Secrets Deploy other workloads, including DaemonSets, Jobs, and CronJobs Learn about user-facing security using SecurityContext, RBAC, and NetworkPolicies This four-day course is the first step in learning about Containers and Kubernetes Fundamentals and Cluster Operations. Through a series of lectures and lab exercises, the fundamental concepts of containers and Kubernetes are presented and put to practice by containerizing and deploying a two-tier application into Kubernetes. Course Introduction Introductions and objectives Containers What and Why containers Building images Running containers Registry and image management Kubernetes Overview Kubernetes project Plugin interfaces Building Kubernetes Kubectl CLI Beyond Kubernetes Basics Kubernetes objects YAML Pods, replicas, and deployments Services Deployment management Rolling updates Controlling deployments Pod and container configurations Kubernetes Networking Networking within a pod Pod-to-Pod Networking Services to Pods ClusterIP, NodePort, and LoadBalancer Ingress controllers Service Discovery via DNS Stateful Applications in Kubernetes Stateless versus Stateful Volumes Persistent volumes claims StorageClasses StatefulSets Additional Kubernetes Considerations Dynamic configuration ConfigMaps Secrets Jobs, CronJobs Security Network policy Applying a NetworkPolicy SecurityContext runAsUser/Group Service accounts Role-based access control Logging and Monitoring Logging for various objects Sidecar logging Node logging Audit logging Monitoring architecture Monitoring solutions Octant VMware vRealize Operations Manager Cluster Operations Onboarding new applications Backups Upgrading Drain and cordon commands Impact of an upgrade to running applications Troubleshooting commands VMware Tanzu portfolio overview
Duration 3 Days 18 CPD hours This course is intended for This course is ideal for developers, engineers, and others including: Cloud administrators Cloud solution architects Customer sales engineers DevOps engineers Sales engineers Systems engineers Technical solutions architects Overview After you complete this course the learner will be able to meet these overall objectives: Describe the Cisco CloudCenter solution, architecture, and features Discover the enterprise-class security solution for IT organizations and cloud service providers Discover how the CloudCenter Suite adapters can be leveraged to build custom integrations with a variety of enterprise platforms and services Discover the integrations and APIs that can be performed from Action Orchestrator CLDAO, Mulitcloud Automation and Orchestration with Cisco CloudCenter Suite is a 3-day course that teaches you how to configure simplified orchestration and workflow automation that provides seamless integration within the Cisco© CloudCenter suite. Through lessons and hands-on experiences, you will learn to use the tools of the CloudCenter Suite to streamline business processes, automate tasks, and increase efficiency in business processes.This course will help you:Acquire the advanced skills and techniques using the primary modules of workload manager, cost optimizer and action orchestrator for consistent experiences across all business environmentsLearn how to design and deploy applications that are delivered consistently and reliably across private and public clouds Introducing Cisco CloudCenter Suite Action Orchestrator Cisco CloudCenter Suite Architecture Defining Action Orchestrator User Management and Security Considerations Cisco CloudCenter Suite User Management and Security Defining Cisco CloudCenter Suite Action Orchestrator Adapters Action Orchestrator Adapter Creation Examining Action Orchestrator Integrations and Supported APIs Cisco CloudCenter Suite Action Orchestrator APIs Additional course details: Nexus Humans Cisco Multicloud Automation and Orchestration with Cisco CloudCenter Suite (CLDAO) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Multicloud Automation and Orchestration with Cisco CloudCenter Suite (CLDAO) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Duration 3 Days 18 CPD hours This course is intended for Individuals preparing for the Cisco Customer Success ManagerSpecialist certification Individuals who have experience working with customers to determine, measure, and deliver business outcomes through the implementation of technology Overview After taking this course, you should be able to: Describe the role of the Customer Success Manager Describe the tools that the Customer Success Manager uses to ensure customer experience Describe the lifecycle approach to customer experience The Cisco Customer Success Manager (DTCSM) v2.2 course gives you the confidence and competence to fulfill the Customer Success Manager (CSM) role successfully, helping your customers realize value from their solutions and achieve their business outcomes. The course offers experiential learning through practical exercises using situations based on real-life use cases and case studies. In this highly interactive course, you can practice and gain confidence in fulfilling core tasks using best-practice tools and methodologies while receiving feedback from the facilitator and your peers.This course is based on understanding the customer lifecycle and how to optimize that journey, increasing the value realized by the customer, and maximizing your likelihood to maintain their loyalty and renew or expand their business opportunities. The course helps you prepare for the 820-605 Cisco Customer Success Manager (CSM) exam. By passing this exam, you earn the Cisco Customer Success Manager Specialist certification. Course Outline Transition to Subscription Economy Customer and Industry Trends Defining Customer Success and the CSM Role Engaging the Customer for Success Engaging the Customer for Success Addressing Barriers Customer Success Management Activities Success Plan Elements Customer Success Management Activities Additional course details: Nexus Humans Cisco Customer Success Manager v2.2 (DTCSM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Customer Success Manager v2.2 (DTCSM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.