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Duration 1 Days 6 CPD hours This course is intended for Account and project managers Business liaisons Deployment engineers Managers overseeing CCE deployments Technical sales Overview After taking this course, you should be able to: Provide a high-level overview of the Cisco Contact Center portfolio List the key components within the Packaged Contact Center Enterprise (PCCE) architecture and their functions Describe how calls flow through PCCE using appropriate terms and naming conventions Introduce the tools used in the configuration, scripting, reporting and support of a PCCE deployment Identify advanced features available within the PCCE solution The Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 course gives you an overview of the Cisco© Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions. You will learn about the Cisco Contact Center Enterprise (CCE) products and explore features and functionality of the solution including major system components. Introduction to CCE Cisco Contact Center Basics Cisco Contact Center Fundamentals Functionality of PCCE Components Public Switched Telephone Network (PSTN) and Voice Gateways Cisco Unified Border Element (CUBE) Terms and Naming Conventions Used in CCE CCE Access Environment CCE Routing Configuration Access Tools Available in CCE Single Pane of Glass (SPOG) Cisco Intelligent Contact Management (ICM) Configuration Manager Discovering CCE Features Beyond Default Agent Management Agent Efficiency

Duration 1 Days 6 CPD hours This course is intended for Account and project managers Business liaisons Deployment engineers Managers overseeing CCE deployments Technical sales Overview After taking this course, you should be able to: Provide a high-level overview of the Cisco Contact Center portfolio List the key components within the Packaged Contact Center Enterprise (PCCE) architecture and their functions Describe how calls flow through PCCE using appropriate terms and naming conventions Introduce the tools used in the configuration, scripting, reporting and support of a PCCE deployment Identify advanced features available within the PCCE solution The Reporting Cisco Contact Center Enterprise (CCER) v1.0 course provides an architectural overview of the Contact Center Enterprise (CCE) Solution components and deployment models. You will learn the end-to-end reporting solutions of CCE designed to assist customers and partners in the task of creating reports and managing disparate data sources. Introduction to CCE Cisco Contact Center Basics Cisco Contact Center Fundamentals Functionality of PCCE Components Public Switched Telephone Network (PSTN) and Voice Gateways Cisco Unified Border Element (CUBE) Terms and Naming Conventions Used in CCE CCE Access Environment CCE Routing Configuration Access Tools Available in CCE Single Pane of Glass (SPOG) Cisco Intelligent Contact Management (ICM) Configuration Manager Discovering CCE Features Beyond Default Agent Management Agent Efficiency

Duration 1 Days 6 CPD hours This course is intended for This course is intended for: IT/Senior managers Solutions architects/Enterprise architects Operations professionals Overview This course teaches you how to: Build your cloud strategy. Develop the hiring plan for your cloud team. Choose and prioritize which applications to move to AWS. Build a migration plan for moving workloads to AWS. Manage your AWS expenditures and internal chargebacks. This course teaches you how to select the right strategy, people, migration plan, and financial management methodology needed when moving your workloads to the cloud. This course provides guidance on how to build a holistic cloud adoption plan and how to hire people who will execute that plan. You will learn best practices for choosing workloads to migrate from your on-premises environment to AWS. In addition, you will also learn best practices for managing your AWS expenses and dealing with internal chargebacks. Building Your Cloud StrategyHiring Your Cloud TeamMigration PlanningCloud Expenditure Management

Start an IT Asset Department Course Overview This course provides a comprehensive introduction to starting and managing an IT Asset Department. Designed to equip learners with the knowledge required to establish and streamline IT asset management (ITAM) processes, it covers the key components and strategies for setting up the department, from understanding the department's purpose to maintaining accurate asset records. Learners will gain a solid understanding of the essential skills required to effectively manage IT assets, ensuring proper tracking, reporting, and operations. By the end of the course, learners will have a clear blueprint for setting up their own IT asset department, ready to implement best practices and improve operational efficiency. Course Description The course delves into the fundamental aspects of starting an IT Asset Department, starting with an overview of the department’s critical role within an organisation. Learners will explore the various functions and responsibilities of the IT Asset Management (ITAM) team, the tools needed to track assets, and how to populate and manage a central database. The course will also cover daily operations, including generating reports and ensuring compliance with industry standards. Learners will leave with the skills necessary to build a structured IT asset management department that can oversee asset tracking, database management, and reporting, ensuring better decision-making and efficiency in the management of IT resources. Start an IT Asset Department Curriculum Module 01: Introduction to the Course Module 02: The Missing Department Module 03: ITAM Team and Activities Module 04: Asset Tracking Tool Module 05: Populating the Database Module 06: Daily Operations and Reports Module 07: Was it a Boring Job? (See full curriculum) Who is this course for? Individuals seeking to develop skills in IT asset management. Professionals aiming to establish or optimise an IT asset management department. Beginners with an interest in IT operations and resource management. Managers looking to improve efficiency in IT asset tracking. Career Path IT Asset Manager IT Operations Specialist IT Procurement Manager Asset Tracking Coordinator IT Project Manager

Duration 3 Days 18 CPD hours This course is intended for IT professionals who support a Cisco ACI data center network, including: Data center engineers Field engineers Network engineers Systems engineers Overview After taking this course, you should be able to: Operationalize and troubleshoot the ACI fabric Understand Cisco Application Policy Infrastructure Controller (APIC) and its monitoring, management, and troubleshooting capabilities Avoid common mistakes and recognize common symptoms The Cisco Application Centric Infrastructure Operations and Troubleshooting (DCACIO) v1.0 course shows you how to operate and troubleshoot Cisco© data center network infrastructure running Cisco ACI. Through expert instruction and hands-on practice, you will learn about operational tools, and best practices and caveats for configuration management, performance tracking, and more. You will practice troubleshooting common issues on a live fabric. Based on lessons learned in over 100 production deployments, this course gives you the real-world knowledge and skills to boost operational efficiencies in your own deployment. Course Outline ACI Overview and Configuration Review ACI Configuration Management Installing, Upgrading, Backing Up, and Restoring ACI Fabric Monitoring ACI Always-On and On-Demand Monitoring Tools Exercises: Visore, CLI Commands, Audit Logs, Traffic Map Troubleshooting ACI Methodologies, Tools, and Specific Examples Exercises: iPing, End Point Tracker, Troubleshooting Tool, Contract Drops, Contracts, Traceroute, Atomic Counters Additional course details: Nexus Humans Cisco ACI Operations and Troubleshooting Boot Camp (DCACIO) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco ACI Operations and Troubleshooting Boot Camp (DCACIO) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for This course is intended for network engineers, network support personnel, reseller support personnel and anyone else needing a working knowledge of Network and Security Manager. Overview After successfully completing this course, you should be able to: Explain Network and Security Manager concepts and terminology. Set up and administer Network and Security Manager servers. Configure domains and administrators. Add devices using modeling and importing. Work with objects and templates. Configure policies. Perform routine device management tasks Work with logs and reports Configure VPNs with the VPN Manager tool This course discusses the basic operations of Network and Security Manager. Key topics include server and domain administration, device configuration, template creation and management, policy creation and management, logging, and report generation. Through demonstrations and hands-on labs, students gain experience in configuring, testing, and troubleshooting features of Network and Security Manager. Labs will be done on a ScreenOS platform Chapter 1: Course IntroductionChapter 2: Network and Security Manager Concepts Chapter 3: Server Administration Chapter 4: Domains and Administrators Chapter 5: Adding Devices Chapter 6: Abstraction Objects and TemplatesChapter 7: Abstraction Policies Chapter 8: Managing Devices Chapter 9: Logging, Reporting and Monitoring Chapter 10: Central ManagerChapter 11: Virtual Private Networks Additional course details: Nexus Humans Network and Security Manager Fundamentals training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Network and Security Manager Fundamentals course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This intermediate course is for future DB2 for z/OS database administrators who need to acquire the basic skills required to administer a DB2 database. Overview Implement a DB2 database designUse database utilities to load and reorganize dataDefine and implement a DB2 database recovery strategyControl access to database using DB2 authorization facilities This course provides students with instruction on how to physically implement a logical database design in DB2. The course includes instruction on DB2 data management, DB2 catalog tables, the bind process, database utilities, & security considerations. Course Outline Setting up a DB2 database Referential integrity Getting data into and out of DB2 Keeping your DB2 data in good shape Application data recovery basics Program preparation and Bind Security Serialization Additional course details: Nexus Humans CV832 IBM DB2 11 for z/OS Database Administration Workshop Part 1 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CV832 IBM DB2 11 for z/OS Database Administration Workshop Part 1 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Built for IT Professionals with extensive networking and Citrix ADC experience. This course is built for IT Professionals who are responsible for defining the overall structure or architecture of a Citrix networking environment. This course encompasses advanced Citrix networking configurations and leading Citrix design principles. Overview How to identify and prioritize business drivers, constraints, and requirements using the Citrix Consulting methodology Assess environment requirements and learn to apply leading design principles to address them in a multi-site Citrix ADC deployment Apply advanced authentication and load balancing principles In this expert level 5-day training course you will be exposed to advanced networking and Citrix ADC concepts and configurations. Through lecture, lab exercises, and real-world case studies, you will learn to look critically at environment requirements, constraints, and business drivers to create a complex Citrix networking solution. Topics to be covered in this course include multi-site and multitenant deployments, advanced authentication and load balancing, and automation and orchestration and advanced troubleshooting. This training will also prepare you for the Citrix Certified Expert in Networking (CCE-N) exam. Module 1: Networking Methodology and Assessment Understanding the Citrix methodology Business Drivers and Requirementrs User Segmentation Application Assessment Capabilities Assessment Module 2: Citrix Networking Deployment Architecture and Topology Multi-Site Deployments Multi Tennant Infrastructure Cloud Deployments High Availability Citrix ADC Double-Hop Scenarios Secure Web Gateway Module 3: Advanced Authentication and Authorization Authorization Policies Access Policies Advanced Authentication Options Multi-Factor Authentication nFactor Authentication AAA Session Management Module 4: Citrix ADC Security Authorization Pre-authentication and Endpoint Analysis Scans Protection against Layer 4-7 Attacks Web App Firewall Module 5: Citrix Gateway Configuration Considerations ICA Proxy Configuration VPN Access Clientless Access Split Tunneling RDP Proxy Deployment and Configuration Module 6: Advanced Load Distribution and Link Load balancing Advanced Load Balancing Advanced Load Balancing Link Load Balancing Firewall Load Balancing Microsoft Exchange Load Balancing Advanced Global Server Load Balancing Global Server Load Balancing Persistence DNS, Policies, Expressions, Actions, and Views GSLB Monitoring and Considerations Module 7: Application Delivery Management Automation and Orchestration Application Delivery Management Outbound Traffic Dashboard Automation Orchestration Configuration Jobs Configuration Audit NITRO API StyleBooks (Net-new)

Duration 4 Days 24 CPD hours This course is intended for Experienced system administrators, system engineers, and system integrators Overview By the end of the course, you should be able to meet the following objectives: Describe the business challenges that VMware Cloud on Dell EMC addresses Configure access to the vCenter Server instance Recognize the network configurations necessary to set up the VMware Cloud on Dell EMC Describe the NSX-T Data Center architecture in VMware Cloud on Dell EMC Recognize the storage options for VMware Cloud on Dell EMC Link a VMware Cloud on Dell EMC vCenter Server instance with an on-premises vCenter Single Sign-On domain Migrate workloads between your on-premises data center and VMware Cloud on Dell EMC Differentiate who is responsible for which maintenance tasks that correspond either to administrators or to VMware Recognize how VMware add-on solutions support VMware Cloud on Dell SDDC This course, equivalent to 4 days of training, provides you with the knowledge, skills, and tools for deploying and managing a VMware Cloud? on Dell EMC infrastructure. You explore the common use cases of the VMware Cloud on Dell EMC infrastructure that allows you to modernize, protect, and scale applications based on VMware vSphere© as well as workloads with compliance and residency requirements. In this course, you are introduced to various rapid and easy migration options for workloads based on vSphere to VMware Cloud on Dell EMC. In addition, you are presented with an overview of VMware HCX an application mobility platform that allows you to migrate your workloads between on-premises VMware vSphere and VMware Cloud on Dell EMC SDDC. Course Introduction Course Introduction Introduction to VMware Cloud on Dell EMC Choosing VMware Cloud on Dell EMC Management and operational structure Ordering and Site preparation Getting started with VMware Cloud on Dell EMC Ordering VMware Cloud on Dell EMC SDDC vSphere permissions on VMware Cloud on Dell EMC Billing and pricing on VMware Cloud services SDDC management Accessing vCenter Server SDDC Host management SDDC cluster management Creating Virtual Machines in SDDC Networking and Security SDDC Networks Networking and Security Options Storage Storage in VMware Cloud on Dell EMC Working with On-Premises vSphere Hybrid linked mode Migration Solutions for VMware Cloud on Dell EMC VM Migration with VMware HCX Maintaining and Troubleshooting Maintenance, Support, and Common Troubleshooting Steps Working with other VMware Products VMware vRealize Log Insight Cloud VMware Horizon with VMware Cloud on Dell EMC VMware vRealize Automation Using VMware vRealize Operations with VMware Cloud on Dell EMC Using VMware vRealize Network Insight? with VMware Cloud on Dell EMC Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware Cloud on Dell: Deploy and Manage 2022 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware Cloud on Dell: Deploy and Manage 2022 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.