2072 Management Skills courses in Cardiff delivered On Demand

Accelerate your career in business finance with the VAT for Businesses bundle. This comprehensive training equips you with the tax, compliance, and management skills that businesses rely on to thrive, especially during financial uncertainty. Become the hireable candidate who can handle VAT complexities and support business growth. Description Businesses of all sizes require professionals who grasp VAT intricacies alongside essential financial management and reporting skills. This 20-course bundle delivers that, blending technical expertise in VAT and tax with communication, compliance, and software proficiency. Ideal for roles in business finance, accounting, and tax compliance, this training helps you meet the demands of employers who prize versatile, detail-oriented professionals. You’ll also sharpen problem-solving and organisational abilities that employers seek in fast-moving environments. Offering tremendous value and flexible online study, this bundle is your pathway to a rewarding finance career. Don’t miss your chance to develop skills that set you apart from the crowd. FAQ Who should consider this bundle? Finance officers, accountants, business managers, and tax compliance professionals. Which industries does this serve? Corporate finance, SMEs, accounting practices, retail, and manufacturing. Is previous finance knowledge needed? No, designed for all skill levels. Do certificates come with this bundle? Yes, upon completion of each course. Can I study while working? Yes, flexible online learning fits any schedule. Why act now? Businesses increasingly need VAT-savvy professionals—stand out with verified skills.

Through this Diploma in Recruitment Management, you will gain a comprehensive review of Recruitment Management, how to build knowledge and skills around the fundamentals of recruitment and much more. You will receive the fundamental recruitment management skills and it helps you drive forward and sharpen your professional edge. You will learn how to increase your personal effectiveness and expand your knowledge base, adding value to the service you provide to clients and candidates. Upon completion of this course, you will learn the concepts of Recruitment management in a workplace. You will also have a good understanding of how to identifying client recruitment requirements. Who is this Course for? Diploma in Recruitment Management is perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Recruitment Basics Introduction to Recruitment 00:15:00 Recruitment 01:00:00 Shortlisting 00:15:00 Selection 01:00:00 Definitions of Training and Development 00:15:00 Considerations in the Design of Training Programmes 00:15:00 Implementing Training 00:15:00 Learning Methods 00:30:00 Recruitment Module One - Getting Started 00:30:00 Module Two - Defining and Knowing the Position 01:00:00 Module Three - Hiring Strategy 01:00:00 Module Four - Lure in Great Candidates 01:30:00 Module Five - Filtering Applicants to Interview 01:00:00 Module Six - The Interview (I) 01:00:00 Module Seven - The Interview (II) 01:00:00 Module Eight - Selection Process (I) 01:00:00 Module Nine - Selection Process (II) 01:00:00 Module Ten - Making an Offer 01:00:00 Module Eleven - Onboarding 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Diploma in Recruitment Management- Activities 00:00:00 Recommended Reading Recommended Reading: Diploma in Recruitment Management 00:00:00 Mock Exam Mock Exam- Diploma in Recruitment Management 00:20:00 Final Exam Final Exam- Diploma in Recruitment Management 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

The Payroll Manager and HR Management course offers comprehensive training in using Sage 50 Payroll software for beginners and intermediate users. Covering payroll basics, company settings, pension schemes, employee records, statutory payments, and year-end procedures, participants will gain proficiency in payroll processing and HR management using Sage 50 Payroll. Learning Outcomes: Understand payroll fundamentals, company settings, and legislative requirements. Master pension scheme basics, pay elements, and processing employee payments. Learn to handle employee records, generate reports, and navigate year-end procedures. Gain proficiency in handling timesheets, department analysis, and holiday schemes. Manage statutory sick pay, maternity pay, student loans, and workplace pensions. Explore managing company cars, holiday funds, and roll-back procedures. Understand password management, access rights, and linking payroll to accounts. Develop intermediate-level skills in Sage 50 Payroll, including global changes and advanced features. Why buy this Payroll Manager and HR Management? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Payroll Manager and HR Management you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Aspiring payroll managers and administrators looking to gain Sage 50 Payroll skills. Human resource professionals aiming to enhance their payroll and HR management skills. Small business owners and managers responsible for payroll and employee management. Individuals seeking to enter the field of payroll processing and HR administration. Prerequisites This Payroll Manager and HR Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Payroll Manager: Oversee payroll processing, employee records, and statutory payments. HR Manager: Manage HR operations, employee benefits, and compliance with payroll regulations. Payroll Administrator: Handle day-to-day payroll tasks, including processing payments and reports. Small Business Owner: Efficiently manage payroll and HR functions in a small business setting. HR Coordinator: Assist in HR tasks, employee records, and payroll administration. Course Curriculum Sage 50 Payroll for Beginners Module 1: Payroll Basics Payroll Basics 00:10:00 Module 2: Company Settings Company Settings 00:08:00 Module 3: Legislation Settings Legislation Settings 00:07:00 Module 4: Pension Scheme Basics Pension Scheme Basics 00:06:00 Module 5: Pay Elements Pay Elements 00:14:00 Module 6: The Processing Date The Processing Date 00:07:00 Module 7: Adding Existing Employees Adding Existing Employees 00:08:00 Module 8: Adding New Employees Adding New Employees 00:12:00 Module 9: Payroll Processing Basics Payroll Processing Basics 00:11:00 Module 10: Entering Payments Entering Payments 00:12:00 Module 11: Pre-Update Reports Pre-Update Reports 00:09:00 Module 12: Updating Records Updating Records 00:09:00 Module 13: e-Submissions Basics e-Submissions Basics 00:09:00 Module 14: Process Payroll (November) Process Payroll (November) 00:16:00 Module 15: Employee Records and Reports Employee Records and Reports 00:13:00 Module 16: Editing Employee Records Editing Employee Records 00:07:00 Module 17: Process Payroll (December) Process Payroll (December) 00:12:00 Module 18: Resetting Payments Resetting Payments 00:05:00 Module 19: Quick SSP Quick SSP 00:09:00 Module 20: An Employee Leaves An Employee Leaves 00:13:00 Module 21: Final Payroll Run Final Payroll Run 00:07:00 Module 22: Reports and Historical Data Reports and Historical Data 00:08:00 Module 23: Year-End Procedures Year-End Procedures 00:09:00 Sage 50 Payroll Intermediate Level Module 1: The Outline View and Criteria Module 01: The Outline View and Criteria 00:11:00 Module 2: Global Changes Module 02: Global Changes 00:07:00 Module 3: Timesheets Module 03: Timesheets 00:12:00 Module 4: Departments and Analysis Module 04: Departments and Analysis 00:11:00 Module 5: Holiday Schemes Module 05: Holiday Schemes 00:10:00 Module 6: Recording Holidays Module 06: Recording Holidays 00:12:00 Module 7: Absence Reasons Module 07: Absence Reasons 00:13:00 Module 8: Statutory Sick Pay Module 08: Statutory Sick Pay 00:16:00 Module 9: Statutory Maternity Pay Module 09: Statutory Maternity Pay 00:17:00 Module 10: Student Loans Module 10: Student Loans 00:09:00 Module 11: Company Cars Module 11: Company Cars 00:13:00 Module 12: Workplace Pensions Module 12: Workplace Pensions 00:21:00 Module 13: Holiday Funds Module 13: Holiday Funds 00:13:00 Module 14: Roll Back Module 14: Process Payroll (November) 00:11:00 Module 15: Passwords and Access Rights Module 15: Passwords and Access Rights 00:08:00 Module 16: Options and Links Module 16: Options and Links 00:10:00 Module 17: Linking Payroll to Accounts Module 17: Linking Payroll to Accounts 00:08:00 Mock Exam Mock Exam - Payroll Manager and HR Management 00:20:00 Final Exam Final Exam - Payroll Manager and HR Management 00:20:00

Immerse yourself in the realm of database administration with the SQL Database Administrator at QLS Level 5 course. Gain mastery over SQL environment setup, statement fundamentals, advanced commands, and database creation. From optimizing queries to managing databases and tables, this course equips you with the skills to excel as a proficient SQL Database Administrator. Learning Outcomes Establish a strong foundation in SQL database administration, covering setup and configuration. Master SQL statement basics, including querying, filtering, and sorting data effectively. Utilize GROUP BY statements for data aggregation and summarization. Navigate the intricacies of table joins to extract meaningful insights from complex datasets. Demonstrate proficiency in advanced SQL commands and statements for enhanced database management. Why choose this SQL Database Administrator at QLS Level 5 course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this SQL Database Administrator at QLS Level 5 course for? Aspiring Database Administrators and SQL Professionals. Software Developers Seeking to Expand Their Database Management Skills. IT Professionals Interested in Database Administration. Data Analysts and Data Engineers Looking to Enhance Their SQL Knowledge Career path SQL Database Administrator - $60,000 to $110,000/year. Database Developer - $70,000 to $120,000/year. Data Engineer - $80,000 to $130,000/year. Database Manager - $90,000 to $150,000/year. Database Architect - $100,000 to $160,000/year Prerequisites This SQL Database Administrator at QLS Level 5 does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £115 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Course Introduction Introduction 00:04:00 Course Curriculum Overview 00:05:00 Overview of Databases 00:10:00 SQL Environment Setup MySQL Installation 00:16:00 MySQL Workbench Installation 00:09:00 Connecting to MySQL using Console 00:09:00 SQL Statement Basics Overview of Challenges 00:04:00 SQL Statement Basic 00:16:00 SELECT Statement 00:09:00 SELECT DISTINCT 00:05:00 Column AS Statement 00:12:00 COUNT built-in Method usage 00:11:00 SELECT WHERE Clause - Part One 00:05:00 SELECT WHERE Clause - Part Two 00:11:00 SQL Statement Basic 00:16:00 SQL Limit Clause Statement 00:09:00 SQL Using BETWEEN with Same Column Data 00:11:00 How to Apply IN Operator 00:11:00 Wildcard Characters with LIKE and ILIKE 00:11:00 GROUP BY Statements Overview of GROUP BY 00:06:00 Aggregation function SUM() 00:09:00 Aggregation MIN() and MAX() 00:05:00 GROUP BY - One 00:09:00 GROUP BY - Two 00:12:00 HAVING Clause 00:05:00 JOINS Overview of JOINS 00:04:00 Introduction to JOINS 00:04:00 AS Statement table 00:03:00 INNER Joins 00:14:00 FULL Outer Join 00:11:00 LEFT Outer JOIN 00:08:00 RIGHT JOIN 00:08:00 Union 00:07:00 Advanced SQL Commands / Statements Timestamps 00:12:00 EXTRACT from timestamp 00:10:00 Mathematical Functions 00:12:00 String Functions 00:22:00 SUBQUERY 00:13:00 Creating Database and Tables Basic of Database and Tables 00:06:00 DataTypes 00:10:00 Primarykey and Foreignkey 00:06:00 Create Table in SQL Script 00:13:00 Insert 00:11:00 Update 00:07:00 Delete 00:04:00 Alter Table 00:09:00 Drop Table 00:05:00 NOT NULL Constraint 00:08:00 UNIQUE Constraint 00:09:00 Databases and Tables Creating a Database backup 00:12:00 10a Overview of Databases and Tables 00:05:00 10c Restoring a Database 00:07:00 Assignment Assignment - SQL Database Administrator at QLS Level 5 04:00:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00

Course Overview Learn the Latest Skills | Accredited by CPD | Recognised Certificate | MCQ Based Exam & Tutor Support | Interactive Video Training  The Office Administration Complete Course teaches core competencies in business writing, and professional communication and improves your customer service skills and computer literacy with programs like Microsoft Word, Excel, Outlook and PowerPoint. Gain the confidence to excel in any professional office or commercial environment by gaining the necessary knowledge of administration, computer, and management techniques. This cutting-edge online course is taught by industry experts with continuing professional involvement, and it teaches you immediately applicable skills. What Will You Learn? Learn the basic computer software you need to know to perform at your best on a daily basis Learn organisational, time management and meeting management skills Learn the basic principles of business writing Enrich your expertise in MS Word, PowerPoint, and Excel Learn to keep the books in order and proper telephone etiquette What classes are included in this package? Earn a digital certificate upon successful completion accredited by UK and internationally recognised accredited qualification There are no set schedules, so you can work at your own pace. Our email and live chat specialists are available to assist you 24 hours a day, 7 days a week. On weekdays, you’ll have access to a full-time tutor. Learn in a user-friendly, cutting-edge online learning environment. High-quality e-learning study materials Benefit from instant feedback through mock exams and multiple-choice assessments Who Should Take This Course? This course is ideal for those who want to work in administrative support roles in public or private sector organisations or those who wish to improve their managerial and supervisory skills. Career Path Training offered by the Office Administration Complete Course could potentially benefit a range of roles, but would particularly enhance careers in: Administrator Support Staff Personal Assistant Office Manager Receptionist Office Administrator Secretary Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessments Assignment Certificate of Achievement After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Method of Assessment On successful completion of the Office Administration Complete Course, you will be required to sit an online multiple-choice assessment. You will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. The assessment will be evaluated automatically and the results will be given to you immediately. Retake fee If you do not pass the exam first time, you can purchase the Retake Exam for £1.99 and try again. Course Contents Module 01: Introduction to Office Administration Module 02: Skills of an Effective Administrator Module 03: Business Writing Skills Module 04: Communication Skills Module 05: Meeting Management Module 06: Organisational Skills Module 07: Telephone Etiquette Module 08: Negotiation Techniques Module 09: Conflict Management Module 10: Stress Management Module 11: Time Management

Description:  Human Resource Management nowadays is not just about payroll and recruitment; it is also about being able to respond to customer's global needs rapidly. Our administrative, human resource management course provides you with the skills utilised by the experienced managers in the world of professional HR. With this course, you build up an expert discernment and knowledge to manage core HR issues. It also focuses on mechanics of organisational change and on to the competencies required to manage both people as well as processes. Who is the course for? This course would be ideal for individuals who want pursue a career in human management. Hr professionals who want to improve their management skills. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Professional Human Resource Management Training course is a useful qualification to possess, and would be beneficial for the following professionals: HR Administrator HR Assistant HR Advisor HR Manager HR Director Recruitment and Hiring Manager HR Consultant Training and Development Manager HR Executive. Understanding Human Resource Management Module One - Getting Started 00:30:00 Module Two - Human Resources Today 01:00:00 Module Three - Recruiting and Interviewing 01:00:00 Module Four - Retention and Orientation 01:00:00 Module Five - Following Up With New Employees 01:00:00 Module Six - Workplace Health & Safety 01:00:00 Module Seven - Workplace Bullying, Harassment, and Violence 01:00:00 Module Eight - Workplace Wellness 01:00:00 Module Nine - Providing Feedback to Employees 01:00:00 Module Ten - Disciplining Employees 01:00:00 Module Eleven - Terminating Employees 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities - Advanced Diploma in Human Resource Management 00:00:00 Employee Motivation Module One - Getting Started 01:00:00 Module Two - A Psychological Approach 01:00:00 Module Three - Object-Oriented Theory 01:00:00 Module Four - Using Reinforcement Theory 01:00:00 Module Five - Using Expectancy Theory 01:00:00 Module Six - Personality's Role in Motivation 01:00:00 Module Seven - Setting Goals 01:00:00 Module Eight - A Personal Toolbox 01:00:00 Module Nine - Motivation on the Job 01:00:00 Module Ten - Addressing Specific Morale Issues 01:00:00 Module Eleven - Keeping Yourself Motivated 00:30:00 Module Twelve - Wrapping Up 00:30:00 HR Management: Employee Motivation- Activities 00:00:00 Employee Onboarding Module One - Getting Started 00:30:00 Module Two - Purpose of Onboarding 01:00:00 Module Three - Introduction 01:00:00 Module Four - Onboarding Preparation 01:00:00 Module Five - Onboarding Checklist 01:00:00 Module Six - Creating an Engaging Program 01:00:00 Module Seven - Following Up with New Employees 01:00:00 Module Eight - Setting Expectations 01:00:00 Module Nine - Resiliency and Flexibility 00:30:00 Module Ten - Assigning Work 01:00:00 Module Eleven - Providing Feedback 01:00:00 Module Twelve - Wrapping Up 00:30:00 Employee Onboarding- Activities 00:00:00 HR Training Defining Human Resources 00:15:00 Performing a Skills Inventory 00:15:00 Forecasting Techniques 00:15:00 Job Analysis 00:00:00 Identifying Job Competencies 00:30:00 Position Profiles and Job Descriptions 00:30:00 Do You Really Need to Hire? 00:30:00 Finding Candidates HR 00:00:00 Advertising Guidelines HR 00:30:00 Screening Resumes HR 00:30:00 Preparing for the Interview 00:15:00 Conducting the Interview 01:00:00 After the Interview 00:15:00 Employee Orientation and Onboarding 00:30:00 Follow the Leader 00:15:00 Planning Training 00:15:00 Working With External Providers 00:15:00 Performance Reviews 01:00:00 Attendance Management 00:30:00 Managing a Diverse Workforce 00:30:00 Privacy Issues 00:15:00 Compensation and Benefits 01:00:00 Managing Disciplinary Issues 00:30:00 Terminating Employees 00:15:00 Exit Interviews 00:15:00 Mock Exam Mock Exam- Professional Human Resource Management Training 00:30:00 Final Exam Final Exam- Professional Human Resource Management Training 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Occupational Therapy Diploma will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Occupational Therapy Diploma will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Occupational Therapy Diploma and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives of Occupational Therapy Diploma Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Occupational Therapy Diploma is perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Entry Requirement This course is available to all learners and of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualifications to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Introduction to Occupational Therapy About the Course & Instructor FREE 00:06:00 What is Occupational Therapy? 00:06:00 Knowledge & Skills for Occupational Therapy 00:09:00 Working with Adults 00:10:00 Working with Children 00:06:00 (Basic) Anatomy & Physiology The Structure & the Functions 00:08:00 The Blood & the Immune System 00:07:00 What is 'Brain Injury'? 00:07:00 Developmental Disorders & Conditions 00:07:00 Physical Disabilities 00:07:00 Creative & Management Skills The Use of Creative Activities 00:08:00 Management & Leadership Skills 00:06:00 Building Confidence & Self-Esteem 00:05:00 Dealing with Depression 00:08:00 Career Growth in Occupational Therapy Professional Development 00:05:00 Personal & Academic Development 00:06:00 Alternative Career Options 00:09:00 Individual (Client's) Development A Theory of Human Need for Occupation 00:07:00 Occupations for Health & Wellbeing 00:04:00 Coping Strategies (stress) 00:10:00 Maslow's Hierarchy of Needs 00:05:00 Thank You & Good Bye! 00:04:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

With any customer-facing role, there are times when you will find yourself in a difficult situation with a customer that requires a certain set of communication and practical skills to resolve any issues successfully. The Handling Difficult Customers training course teaches learners how to handle difficult conversations as a manager or wider member of the customer service team, guiding you on how to use your body language effectively, master crucial active listening techniques, and stay calm under pressure. Key Topics to Be Covered How to open and close a difficult conversation with a customer Strategies for handling difficult customers and conversations The art of active listening and responding How to ask open and supportive questions The tone of voice and body language techniques Learning Outcomes Learn how to start and close a difficult conversation successfully and with confidence Understand how to use your body language to communicate with customers effectively Enhance your communication skills to ask open and productive questions Learn the art of active listening to be able to engage with the customer fully Demonstrate knowledge of the rules regarding customer service etiquette Build rapport through empathy and learn how to stay calm under pressure Skills You Will Gain Customer service Problem-solving Communication Stress Management Why should you choose the Handling Difficult Customer course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this Handling Difficult Customer course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging contents and activities Assessments that measure higher-level thinking and skills Complete the Handling Difficult Customer program in your own time, at your own pace Each of our students gets full 24/7 tutor support Course Curriculum: Introduction Topics to be Covered: Introduction - Welcome from Alan Stevens Difficult Conversations Topics to be Covered: Why Are Some Conversations Difficult? Preparation Set-Up and Room Layout How to Start the Conversation Active Listening and Responding Ask Open and Supportive Questions Focus on Facts, Not Personalities Use of Tone and Body Language Exploring Alternative Solutions Handling Challenge How to Close a Difficult Conversation Conclusions Topics to be Covered: Summary - What We've Covered Thank You and Next Steps Assessment Process Once you have finished the learning stages in the course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately. Showcase Your Accomplishment of New Skills: Get a Certification of Completion The learners have to successfully complete the assessment of this Handling Difficult Customer course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Handling Difficult Customers Course Right for You? This course is ideal for those who work in customer-facing roles who wish to develop the fundamental skills to deal with difficult customers efficiently and confidently. There are no specific entry requirements for this course, which can be studied on a part-time or full-time basis. Career path On successful completion, you will have the practical skills and knowledge to provide excellent customer service to all types of customers, take control of difficult situations and resolve problems with professionalism, competency and confidence. You will also have a range of communication skills for dealing with challenging customer-facing scenarios.

Level 3 Award in Education and Training - AET, previously PTLLS, is the mandatory minimum qualification if you want to be a FE teacher or trainer in your chosen field in the UK. If you are thinking about getting into teaching, this Level 3 Award in Education and Training (AET), previously known as the PTLLS course, is a great way to start. As a teacher, you can play a significant role in society and positively impact your students' lives. Currently, there is a huge demand for teaching jobs across the globe, and you know how satisfying it could be! So, if you aspire to be a changemaker, this is the ultimate course we can offer you. This course is designed so that both freshers and those working in an educational setting can get the benefit. Further, through this course, the current teachers can achieve formal recognition of their skills. Awarding Body The Level 3 Award in Education and Training course is accredited by TQUK. A certificate from this renowned awarding body will bring you out as a highly marketable candidate within the desired industry. There is Something More for You with This Online PTLLS Course As a course provider, we highly value our learners' needs. That is why we are giving you some relevant courses for teaching and training for free to benefit you. With these courses, you can further enrich your knowledge and employability skills. Here are those - **[Free Courses]** Diploma in Special Education Needs (SEN) EYFS Teaching Diploma Early Years Level 4 Primary Teaching Diploma Level 2 Diploma for the Early Years Practitioner Learning Outcomes of the Online PTLLS Course By the end of this course, you will be able to: Identify and perform the roles of a teacher. Explain and apply the teaching and learning approaches. Plan a training session for your learners of different backgrounds. Describe the teachers' attributes and expectations. Prepare inclusive lessons and training sessions for your students. Analyse the role, responsibilities and relationships in education and training. Prepare and administer necessary assessments for your students. Why Choose Online PTLLS Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Dedicated tutor support during office hour (Monday to Friday) Course developed by industry experts. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Gift Courses. Special Note: Please be informed that apart from the initial fee, you have to pay GBP 169 when submitting assignments. Online PTLLS Course Course Curriculum [ PTLLS ] Module 01: Understanding Roles, Responsibilities and Relationships in Education and Training Understand the Teaching Role and Responsibilities in Education and Training Understand Ways to Maintain a Safe and Supportive Learning Environment Understand the Relationships between Teachers and Other Professionals in Education and Training [ PTLLS ] Module 02: Understanding and Using Inclusive Teaching and Learning Approaches in Education and Training Understand Inclusive Teaching and Learning Approaches in Education and Training Understand Ways to Create an Inclusive Teaching and Learning Environment Be Able to Plan Inclusive Teaching and Learning Be Able to Deliver Inclusive Teaching and Learning Be Able to Evaluate the Delivery of Inclusive Teaching and Learning [ PTLLS ] Module 03: Understanding Assessment Understand Types and Methods of Assessment Used in Education and Training Understand How to Involve Learners and Others in the Assessment Process Understand the Role and Use of Constructive Feedback in the Assessment Process Understand Requirements for Keeping Records of Assessment in Education and Training ----------------------------------------------------------------- ***Free Courses*** [Course - 1] ***Level 2 Diploma for the Early Years Practitioner*** Module 1: Roles and Responsibilities of the Early Years Practitioner Module 2: Health and Safety of Babies and Young Children in the Early Years Module 3: Equality, Diversity and Inclusive Practice in Early Years Settings Module 4: Safeguarding, Protection and Welfare of Babies and Young Children in Early Years Settings Module 5: Understand How to Support Children's Development Module 6: Support Care Routines for Babies and Young Children Module 7: Support the Planning and Delivery of Activities, Purposeful Play Opportunities and Educational Programmes Module 8: Promote Play in an Early Years Setting Module 9: Support Well-being of Babies and Young Children for Healthy Lifestyles Module 10: Support Babies and Young Children to be Physically Active Module 11: Support the Needs of Babies and Young Children with Special Educational Needs and Disability Module 12: Promote Positive Behaviour in Early Years Settings Module 13: Partnership Working in the Early Years Module 14: Support Children's Transition to School ---------------------------------------------------------------------- [Course - 2] ***Primary Teaching Diploma*** Module 01: Primary Education in the UK Module 02: Responsibilities, Qualifications and Skills Module 03: Initial Teacher Training Module 04: Types of Schools in the UK Module 05: Importance of Early Years in Development Module 06: EYFS Teaching Techniques Module 07: Teaching Primary English Module 08: Teaching Primary Mathematics Module 09: Teaching Primary Science, Design and Technology Module 10: Teaching Other Primary Subjects Module 11: Children Having Special Education Needs or Disabilities Module 12: EYFS Framework in 2021 Module 13: Self-Management and Dealing with Stress ------------------------------------------------------------------- [Course - 3] ***Level 4 Early Years Course*** Module 1: Supporting the Emotional and Physical Well-being of Children Module 2: Equality, Diversity and Professional Partnerships Module 3: Health and Safety Legislation Module 4: Observations, Assessments and Planning Module 5: Safeguarding Children Module 6: The Early Years Foundation Stage Module 7: Managing in a Nursery Environment Module 8: Engaging in Professional Development ------------------------------------------------------------------- [Course - 4] ***EYFS Teaching Diploma*** Module 1: An Overview of EYFS Module 2: Significance of Early Years in Development Module 3: Teaching Techniques Focusing EYFS Module 4: Curriculum for EYFS Teaching Module 5: EYFS Teaching Career Module 6: Fostering Learning and Development Module 7: Children Having Special Education Needs or Disabilities Module 8: Guiding Parents to the Early Years Foundation Stage Module 9: Safety Requirements Module 10: The EYFS Educational Philosophies and Privileges Module 11: The Process of Registration, Inspection, and Quality Improvement Module 12: EYFS Framework in 2021 Module 13: Finding Work as an EYFS Teacher --------------------------------------------------------------- [Course - 5] ***Diploma in Special Education Needs (SEN)*** Module 1: Introduction Module 2: A Quick Overview of the New SEND Code of Practice Module 3: Legislation Related to SEN Module 4: SEN Assessments and Descriptors Module 5: Education for Children with Disabilities Module 6: Common SEN Conditions Found Within Mainstream Schools Module 7: Assessment and Planning for Children with Special Educational Needs Module 8: The Broader Children's Workforce Associated with Special Education Needs Provisions Module 9: Working with Other Professionals and Other Sources of Support and Information --------------------------------------------------------------- Online PTLLS Course Qualification at a Glance Total Qualification Time (TQT - 120 Hours Guided Learning Hours (GLH) - 48 Hours Credit Value - 12 Minimum Age - 19 Purpose of the Online PTLLS Course Qualification This Online PTLLS Course qualification is designed to prepare learners for employment and support them to progress to a teaching role within the workplace. It has been developed for those intending to work in the post-16 education and training sector. What Skills You Will Gain from this Online PTLLS Course You will gain the following marketable qualities through the Level 3 Award in Education and Training course. Different hiring managers are looking for these below-mentioned qualities. Become an expert in education and training. Learn about the teacher's role. Master the learning and teaching approaches. Increase your session planning skills. Gain knowledge in teacher expectations & attributions. Understand how to deliver inclusive sessions which engage and motivate learners. Explain roles, responsibilities, and relationships in education and training. Identify how to create assessments in education and training. Online PTLLS Course Assessment Method In order to be eligible for the certification, you need to complete the following assessments. Three written assignments One microteaching session - 60 Minutes (Which can be submitted as a recorded video) Please note that you will be given precise instruction in the course material about writing the assignments and performing the micro-teach session. Moreover, if you face any difficulty, your tutor will be there to support you. You must submit all assignments via the online portal with full tutor support. Certification As soon as you submit your assignments and micro-teaching video, your tutor will assess those. Based on the assessor's evaluation, you will be graded either achieved/not achieved yet. If you are in the achieved category, you will receive an accredited certificate from the renowned awarding body TQUK. Progression If you achieve this Online PTLLS Course qualification, you could progress to: Level 3 Award in Assessing Vocationally Related Achievement Level 3 Certificate in Assessing Vocational Achievement Level 3 Award in Assessing Competence in the Work Environment Level 4 Certificate in Education and Training Level 4 Certificate for the Advanced Practitioner in Schools and Colleges Level 4 Award for Technology Enabled Educators Level 5 Diploma in Education and Training Who is this course for? Wherever you work, this Online PTLLS course is a must for you if you want to become a trainer. Besides, this course is also appropriate for the following. Teacher & Trainer Consultant Job Hunters & School Leavers College or University Students & Graduates Tutors & Instructors Headmasters Education Consultants Education Providers Office Clerk & Administration Assistant Educational Psychologist Lecturer or Classroom Assistant Requirements Entry Requirements for the Online PTLLS Course There are no fixed entry requirements for attending the Level 3 Award in Education and Training course. However, you must be 19 years old or over upon certification. An interest in teaching adults and E-learning will be beneficial. Moreover, you must have basic ICT and time management skills. It will help you complete online written assignments. Since this is a Level 3 course, you must be ready to read through various texts, cross-reference, research theories or principles or practises of effective teaching. Finally, you need to demonstrate practical teaching skills via assessment work. Career path You can choose from a variety of professions either in teaching or training upon completion of the Online PTLLS course. These include - Primary School Teacher Secondary School Teacher Further Education Teacher Private Tutor Freelance Trainer Trainer at Your Workplace

Are you bored of searching the internet for a level 3 Award in Education and Training (AET / PTLLS)? Can't manage to discover a proper course that meets all of your requirements? Don't worry, you've just discovered the solution. Take a moment to browse through this comprehensive course that includes everything you need to succeed. The Level 3 Award in Education and Training program is intended for individuals who want to work in education, most likely as early-age instructors and trainers in a variety of contexts. This is the first step in becoming an entry-level teacher in the United Kingdom. Furthermore, the Level 3 Award in Education and Training is accredited by TQUK, one of the leading awarding organisations in the UK! Level 3 Award in Education and Training is the mandatory minimum qualification if you want to be a FE teacher or trainer in your chosen field in the UK. If you are thinking about getting into teaching, this Level 3 Award in Education and Training, previously known as the PTLLS course, is a great way to start. As a teacher, you can play a significant role in society and positively impact your students' lives. Currently, there is a huge demand for teaching jobs across the globe, and you know how satisfying it could be! So, if you aspire to be a changemaker, this is the ultimate course we can offer you. This Level 3 Award in Education and Training is designed so that both freshers and those working in an educational setting can get the benefit. Further, through this course, the current teachers can achieve formal recognition of their skills. Awarding Body The Level 3 Award in Education and Training (AET / PTLLS) is accredited by TQUK. A certificate from this renowned awarding body will bring you out as a highly marketable candidate within the desired industry. There is Something More for You with This Level 3 Award in Education and Training Course. Although we understand, many of you only come to search for PTLLS or AET courses but still here is a small gift for learners. As a course provider, we highly value our learners' needs. That is why we are giving you some relevant courses with the Level 3 Award in Education and Training Course. Because these extra teaching and training courses will benefit you. With these courses, you can further enrich your knowledge and employability skills. Here are those - Diploma in Special Education Needs (SEN) EYFS Teaching Diploma Early Years Level 4 Primary Teaching Diploma Level 2 Diploma for the Early Years Practitioner This Level 3 Award in Education and Training (AET / PTLLS) program will be the perfect choice for any individual to kickstart a new career. Anyone who wants to pursue a career in education will find it gratifying and enjoyable. It is a good occupation since you will not only satisfy your own growth. Also, it will assist many learners in achieving theirs. It is also a high-demand business, with many schools and universities looking for qualified instructors. It is a job in which you will not only teach but also learn. The Level 3 Award in Education and Training is a nationally recognised award for anybody who is presently teaching or training. Moreover, it will help those who desire to enter the field and get the necessary qualifications to work as a teacher or trainer. Learning Outcomes of the Level 3 Award in Education and Training Course By the end of this course, you will be able to: Identify and perform the roles of a teacher. Explain and apply the teaching and learning approaches. Plan a training session for your learners of different backgrounds. Describe the teachers' attributes and expectations. Prepare inclusive lessons and training sessions for your students. Analyze the role, responsibilities and relationships in education and training. Prepare and administer necessary assessments for your students. Why Choose Level 3 Award in Education and Training Although this course is basically based on the teaching profession. But this course can benefit anyone because this course not only teaches you how to teach other people but also teaches how to manage human resources. This Level 3 Award in Education and Training course is easy to study. We provide this course online. You can take access this course from anywhere or anytime. Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Dedicated tutor support during office hours (Monday to Friday) Course developed by industry experts. 24/7 support via live chat, phone call, or email. Free PDF certificate as soon as completing the Gift Courses. Special Note: Please be informed that apart from the initial fee, you have to pay GBP 169 when submitting assignments. The Level 3 Award in Education and Training fulfills - Industry requirements and will help you get a full grasp of a teacher and trainer's duties and responsibilities, The boundaries imposed with regard to teaching, and how to present motivating class sessions to encourage students. By learning this Level 3 Award in Education and Training You will learn about the role, responsibilities, and duties of a teacher. Besides, you will be able to identify the significance of your existence in your students' lives. Also, You will know how you can bring effective change to them with your influence through this Level 3 Award in Education and Training. Further, inclusive teaching and learning is a very important concept in an educational setting. That is why we have included this Level 3 Award in Education and Training in our course so that you can learn. Besides, you will get an in-depth idea about how to perform an assessment. Level 3 Award in Education and Training Course Course Curriculum Module 01: Understanding Roles, Responsibilities and Relationships in Education and Training Understand the Teaching Role and Responsibilities in Education and Training Understand Ways to Maintain a Safe and Supportive Learning Environment Understand the Relationships between Teachers and Other Professionals in Education and Training Module 02: Understanding and Using Inclusive Teaching and Learning Approaches in Education and Training Understand Inclusive Teaching and Learning Approaches in Education and Training Understand Ways to Create an Inclusive Teaching and Learning Environment Be Able to Plan Inclusive Teaching and Learning Be Able to Deliver Inclusive Teaching and Learning Be Able to Evaluate the Delivery of Inclusive Teaching and Learning Module 03: Understanding Assessment Understand Types and Methods of Assessment Used in Education and Training Understand How to Involve Learners and Others in the Assessment Process Understand the Role and Use of Constructive Feedback in the Assessment Process Understand Requirements for Keeping Records of Assessment in Education and Training Level 3 Award in Education and Training (AET / PTLLS) Course Qualification at a Glance Total Qualification Time (TQT - 120 Hours Guided Learning Hours (GLH) - 48 Hours Credit Value - 12 Minimum Age - 19 Purpose of the Level 3 Award in Education and Training Course Qualification This Level 3 Award in Education and Training qualification is designed to prepare learners for employment and support them to progress to a teaching role within the workplace. It has been developed for those intending to work in the post-16 education and training sector. What Skills You Will Gain from this Level 3 Award in Education and Training Course You will gain the following marketable qualities through the Level 3 Award in Education and Training course. Different hiring managers are looking for these below-mentioned qualities. Become an expert in education and training. Learn about the teacher's role. Master the learning and teaching approaches. Increase your session planning skills. Gain knowledge in teacher expectations & attributions. Understand how to deliver inclusive sessions which engage and motivate learners. Explain roles, responsibilities, and relationships in education and training. Identify how to create assessments in education and training. Level 3 Award in Education and Training Assessment Method In order to be eligible for the certification, you need to complete the following assessments. Three written assignments One microteaching session - 60 Minutes (Which can be submitted as a recorded video) Please note that you will be given precise instruction in the course material about writing the assignments and performing the micro-teach session. Moreover, if you face any difficulty, your tutor will be there to support you. You must submit all assignments via the online portal with full tutor support. Certification As soon as you submit your assignments and micro-teaching video, your tutor will assess those. Based on the assessor's evaluation, you will be graded either achieved/not achieved yet. If you are in the achieved category, you will receive an accredited certificate from the renowned awarding body TQUK. Progression If you achieve this Level 3 Award in Education and Training qualification, you could progress to: Level 3 Award in Assessing Vocationally Related Achievement Level 3 Certificate in Assessing Vocational Achievement Level 3 Award in Assessing Competence in the Work Environment Level 4 Certificate in Education and Training Level 4 Certificate for the Advanced Practitioner in Schools and Colleges Level 4 Award for Technology Enabled Educators Level 5 Diploma in Education and Training Who is this course for? Wherever you work, this Level 3 Award in Education and Training course is a must for you if you want to become a trainer. Besides, this course is also appropriate for the following. Teacher & Trainer Consultant Job Hunters & School Leavers College or University Students & Graduates Tutors & Instructors Headmasters Education Consultants Education Providers Office Clerk & Administration Assistant Educational Psychologist Lecturer or Classroom Assistant Requirements There are no fixed entry requirements for attending the Level 3 Award in Education and Training course. However, you must be 19 years old or over upon certification. An interest in teaching adults and E-learning will be beneficial. Moreover, you must have basic ICT and time management skills. It will help you complete online written assignments. Since this is a Level 3 course, you must be ready to read through various texts, cross-reference, research theories or principles or practises of effective teaching. Finally, you need to demonstrate practical teaching skills via assessment work. Career path You can choose from a variety of professions either in teaching or training upon completion of the Level 3 Award in Education and Training course. These include - Primary School Teacher Secondary School Teacher Further Education Teacher Private Tutor Freelance Trainer Trainer at Your Workplace