2980 Maintenance courses

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Register on the Outlook Essentials today and build the experience, skills and knowledge you need to enhance your expert development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Outlook Essentials is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Outlook Essentials Receive a e-certificate upon successful completion of the course Get taught by experienced, expert instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £59. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring expert. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a Certificate of Achievement to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Outlook Essentials, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Outlook Essentials 1 - Basic sort 00:02:00 2 - Handling Attachments 00:06:00 3 - Advanced Sort 00:05:00 4 - Conditonal Formatting 00:04:00 5 - Filter and Advanced Filter 00:05:00 6 - Categories 00:03:00 7 - Flags and Reminders 00:05:00 8 - Rules 00:08:00 9 - Managing Junk Email 00:03:00 10 - Managing Folders 00:03:00 11 - Inbox Maintenance 00:04:00 Assignment Assignment - Outlook Essentials in 2021 1 day, 20 hours Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Overview This comprehensive course on CompTIA IT Fundamentals ITF+ (FCO-U61) will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This CompTIA IT Fundamentals ITF+ (FCO-U61) comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this CompTIA IT Fundamentals ITF+ (FCO-U61). It is available to all students, of all academic backgrounds. Requirements Our CompTIA IT Fundamentals ITF+ (FCO-U61) is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 15 sections • 64 lectures • 04:55:00 total length •Introduction to IT Fundamentals: 00:03:00 •The Case for Computer Literacy: 00:03:00 •Features Common to Every Computing Device: 00:02:00 •Common General-Purpose Computing Devices: 00:02:00 •Networks of Computing Devices: 00:04:00 •Remotely-Accessed Computer Systems: 00:04:00 •Specialized Computer Systems: 00:02:00 •Specialty I/O Devices: 00:01:00 •CPUs: 00:03:00 •Passive and Active Cooling: 00:03:00 •RAM and Active Memory: 00:05:00 •Motherboards: 00:03:00 •Power Supplies: 00:03:00 •AMA - Ask Me Anything about System Hardware: 00:07:00 •Ports and Connectors: 00:03:00 •General Use I/O Devices: 00:02:00 •AMA - Ask Me Anything about I/O, Ports and Peripherals: 00:07:00 •Basics of Binary: 00:04:00 •Storage Technologies: 00:04:00 •Mass Storage Variation: 00:03:00 •AMA - Ask Me Anything about Data Storage and Sharing: 00:07:00 •Operating System Functions: 00:04:00 •Operating System Interfaces: 00:05:00 •AMA - Ask Me Anything about Understanding OS's: 00:05:00 •Preparing the Work Area: 00:02:00 •Setting up a Desktop PC: 00:01:00 •Completing PC Setup: 00:04:00 •AMA - Ask Me Anything about Setting up and Configuring a PC: 00:09:00 •Personalizing a Tablet: 00:08:00 •AMA - Ask Me Anything about Mobile Devices Part 1: 00:07:00 •AMA - Ask Me Anything about Mobile Devices Part 2: 00:07:00 •File Management Tools: 00:02:00 •File Manipulation: 00:06:00 •Backups: 00:03:00 •AMA - Ask Me Anything about Managing Files: 00:08:00 •Walking Survey of Applications: 00:03:00 •Managing Applications: 00:03:00 •Applications and Extensions: 00:04:00 •AMA - Ask Me Anything about Working with Applications: 00:07:00 •Wi-Fi Setup: 00:06:00 •Going High Speed: 00:03:00 •Setting Up and Sharing Printers: 00:05:00 •AMA - Ask Me Anything about Networks and Internet Connectivity Part 1: 00:07:00 •AMA - Ask Me Anything about Networks and Internet Connectivity Part 2: 00:05:00 •Physical Security: 00:05:00 •Dealing with Malware: 00:03:00 •Password Management: 00:03:00 •Clickworthy: 00:03:00 •Perils of Public Internet: 00:02:00 •AMA - Ask Me Anything about IT Threat Mitigation Part 1: 00:07:00 •AMA - Ask Me Anything about IT Threat Mitigation Part 2: 00:08:00 •Power Management: 00:02:00 •Cleaning and Maintaining Computers: 00:02:00 •Trash it or Stash it?: 00:02:00 •AMA - Ask Me Anything about Computer Maintenance and Management: 00:11:00 •Troubleshooting 101: 00:03:00 •AMA - Ask Me Anything about Troubleshooting Computers Part 1: 00:10:00 •AMA - Ask Me Anything about Troubleshooting Computers Part 2: 00:11:00 •Introduction to Databases: 00:06:00 •Database Details: 00:06:00 •AMA - Ask Me Anything about Databases: 00:06:00 •Introduction to Programming: 00:04:00 •Programming with a PBJ Sandwich: 00:08:00 •AMA - Ask Me Anything about Programming: 00:04:00

The PLC Programming Diploma course is designed to provide in-depth knowledge of Programmable Logic Controller (PLC) programming. It covers various modules focusing on essential aspects such as understanding PLCs, learning important symbols, working with ladder diagrams, utilizing timers and counters, and mastering tasks in simulation environments. By the end of the course, participants will have a solid foundation in PLC programming principles and practical applications. Learning Outcomes: Understand the basics of PLC programming and its significance. Learn to identify and interpret important symbols used in PLC programming. Master the creation of ladder diagrams and their components. Gain proficiency in creating Start-Stop circuits. Explore scan cycles, markers, latched and unlatched outputs. Utilize timers and counters for time-based and counting functions. Practice PLC programming in simulation environments. Implement more complex tasks and scenarios in PLC programming. Why buy this PLC Programming Diploma? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the PLC Programming Diploma there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Aspiring PLC programmers seeking comprehensive training. Engineering students interested in automation and control systems. Technicians and engineers wanting to enhance their PLC skills. Professionals in industries requiring PLC programming expertise. Prerequisites This PLC Programming Diploma does not require you to have any prior qualifications or experience. You can just enrol and start learning.This PLC Programming Diploma was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path PLC Programmer: Design and implement PLC-based control systems. Automation Engineer: Develop automated processes using PLCs. Control Systems Technician: Maintain and troubleshoot automated systems. Industrial Engineer: Optimize manufacturing processes with PLCs. Maintenance Technician: Ensure proper functioning of automated equipment. Course Curriculum PLC Programming Diploma Module 1- Course Content 00:02:00 Module 2- What is LogixPro 00:04:00 Module 3- Overview on PLC 00:34:00 Module 4- Important Symbols 00:05:00 Module 5- Normally Opened, Normally Closed and Output Coils in Ladder Diagram 00:14:00 Module 6- Start Stop Circuit 00:17:00 Module 7- Task 1 in Batch Simulator 00:12:00 Module 8- Task 2 in Batch Simulator 00:11:00 Module 9- Task 1 in Door Simulator 00:13:00 Module 10- Scan Cycle and Markers 00:10:00 Module 11- Task 3 in Batch Simulator Part 1 00:14:00 Module 12- Task 3 in Batch Simulator Part 2 00:11:00 Module 13- Task 4 in Batch Simulator Part 1 00:13:00 Module 14- Task 4 in Batch Simulator Part 2 00:09:00 Module 15- Latched and Unlatched Output in Ladder Diagram 00:06:00 Module 16- Task 5 in Batch Simulatorc 00:15:00 Module 17- Task 6 in Batch Simulator Part 1 00:13:00 Module 18- Task 6 in Batch Simulator Part 2 00:12:00 Module 19- Timers in PLC 00:12:00 Module 20- Task 2 in Io Simulator 00:08:00 Module 21- Task 3 in Io Simulator 00:09:00 Module 22- Task 4 in Io Simulator 00:08:00 Module 23- Task 7 in Batch Simulator Part 1 00:27:00 Module 24- Task 7 in Batch Simulator Part 2 00:06:00 Module 25- Task 5 in Io Simulator 00:15:00 Module 26- Counters in PLC 00:05:00 Module 27- Task 1 in Silo Simulator 00:23:00 Module 28- Task 6 in Io Simulator 00:09:00 Module 29- Task 7 in Io Simulator 00:08:00 Module 30- Task 2 in Door Simulator 00:12:00 Module 31- Task 8 in Batch Simulator Part 1 00:25:00 Module 32- Task 8 in Batch Simulator Part 2 00:11:00 Assignment Assignment - PLC Programming Diploma 00:00:00

Step into the fast lane of automotive careers with the Automotive Mechanics Technician Mini Bundle—a career-defining package crafted for those aiming to excel in technical automotive roles. Covering RIDDOR, Electrical Safety Management, Bike Maintenance, Compliances, and Electrician skills, this bundle meets the real-world demands of garages, service centres, and automotive workshops nationwide. Employers want mechanics who understand not only how to maintain vehicles but also how to ensure workplace safety and regulatory compliance. This bundle puts you ahead with integrated skills in safety and technical maintenance. Description The Automotive Mechanics Technician Mini Bundle blends technical mastery with essential compliance knowledge. RIDDOR and Electrical Safety Management give you an edge in maintaining safe workshop environments, while Compliances ensures you understand the wider regulatory landscape. Skills in Bike Maintenance and Electrician open doors to specialized roles within automotive servicing and repair. This bundle suits anyone serious about being a hireable automotive technician who can navigate the complexities of safety and technical requirements. By mastering Electrical Safety Management alongside Bike Maintenance and Electrician skills, you become the professional every workshop needs—and the one employers actively seek. FAQ What careers is this bundle best for? Automotive mechanic, electrical technician, workshop safety coordinator, bike maintenance specialist. Does this bundle cover health and safety? Yes. It covers RIDDOR and Electrical Safety Management, essential for compliance. Is Electrician training relevant to automotive work? Yes. Increasing vehicle electrification makes Electrician skills highly valuable. Are these courses suitable for entry-level technicians? Yes, great for new starters and those upgrading existing skills. How important is compliance knowledge? Critical. Understanding Compliances and safety rules like RIDDOR improves employability. Is this bundle a good investment? Absolutely. It combines key technical skills with compliance knowledge employers prize.

Learn essential car and bike maintenance, first aid, and hybrid tech to prepare for a driving instructor career. Study online anytime. 🔹 Overview: The Become A Driving Instructor Mini Bundle offers a solid foundation in vehicle maintenance, problem-solving, and safety essentials tailored for those aiming to teach others how to drive. Covering everything from basic car and bike care to first aid and hybrid car technology, this bundle is designed for accessible online learning with no garage required. By understanding how vehicles work and mastering problem-solving techniques, learners can better support future drivers through the learning process. The inclusion of first aid ensures a well-rounded approach to safety, while hybrid car knowledge prepares instructors for the evolving automotive landscape. All modules are structured to suit your schedule, making this a practical step toward becoming a confident driving instructor. 🔹 Learning Outcomes: Understand key aspects of car and bike maintenance basics Apply problem-solving methods in vehicle and instructional scenarios Learn first aid principles relevant to driving environments Gain knowledge about hybrid car systems and technology Develop awareness of safety for drivers and instructors Explore maintenance essentials to support learner drivers effectively 🔹 Who is this Course For: Individuals aiming to become qualified driving instructors Existing drivers interested in vehicle maintenance fundamentals Those preparing for careers in driver education and training People wanting to understand hybrid vehicle technology Learners keen to develop problem-solving in driving contexts New instructors needing first aid and safety knowledge Motorbike enthusiasts considering instruction roles Anyone interested in flexible online automotive study options 🔹 Career Path: Driving Instructor (Car & Bike) – £22,000–£35,000 per year Motorbike Instructor – £20,000–£30,000 per year Automotive Technician – £25,000–£33,000 per year Driving School Manager – £28,000–£40,000 per year Fleet Safety Officer – £27,000–£38,000 per year First Aid Trainer (Transport Sector) – £24,000–£32,000 per year

Step into a high-demand career with the Vehicle Technician: 8-in-1 Premium Online Courses Bundle—a comprehensive package designed to make you job-ready and highly hireable in automotive, fleet management, logistics, and engineering industries. With essential courses like Purchasing and Procurement, Compliance, PUWER, Fire Safety, Car Maintenance, Basic Electrical Engineering, Electrical Safety Management, and Mathematics, this bundle prepares you for the technical and regulatory challenges vehicle technicians face every day. 🔥 Don’t miss out—limited-time offer for career-driven learners 💼 The bundle employers want on their vehicle technicians’ resumes ⭐ “Compete High has 4.8 on 'Reviews.io' and 4.3 on Trustpilot” 🛠️ Description The role of a Vehicle Technician demands more than just mechanical skills. You need a robust understanding of regulations and safety protocols—making knowledge of Compliance, PUWER, and Fire Safety indispensable. This bundle gives you the credentials to prove you meet industry standards and legal requirements. Add in the technical prowess gained through Car Maintenance, Basic Electrical Engineering, and Electrical Safety Management, and you become a technician who can confidently handle both traditional and modern vehicle systems. Plus, boost your organisational skills with Purchasing and Procurement training to manage parts and supplies efficiently. Finally, sharpen your problem-solving and diagnostic skills with Mathematics, a critical component for accurate vehicle assessment and maintenance. ✔ Get the full spectrum of vehicle technician skills from mechanical to compliance. ✔ Show employers you’re certified in PUWER, Fire Safety, and Electrical Safety Management. ✔ Demonstrate supply chain savvy with Purchasing and Procurement expertise. ✔ Excel in diagnostics and calculations with Mathematics. Act now—your future in vehicle technology starts here. ❓ FAQ Q: Who is this bundle for? A: Aspiring or current Vehicle Technicians looking to upskill in compliance, maintenance, and safety, plus those wanting procurement and electrical knowledge. Q: Is this relevant for modern vehicle fleets? A: Yes. Training in Basic Electrical Engineering and Electrical Safety Management ensures you’re ready for electric and hybrid vehicles. Q: Can I learn at my own pace? A: Absolutely. All 8 courses are online and accessible anytime.

Outspoken Cycles Park Tool School courses are aimed at home mechanics who wish to have an in-depth knowledge of their bikes as well as those individuals required to maintain bikes for friends, schools, clubs, businesses and other organisations. The 2 Day Intermediate course teaches you mechanical skills following the Park Tool Big Blue Book of Bicycle Repair syllabus to familiarise you with many bicycle systems and workshop practices. Completion of assessment leads to the award of a certificate. You are encouraged to work on your own bike. Please be aware for some elements of the course certain bikes may not be suitable, however, there are also a number of classroom bikes to work on where necessary. We can provide a classroom bike if you’re unable to bring your own.  Course Detail Over two days you will cover: Chains (Assessing wear, chain care regimes, removal, sizing and installation) Pedals, Cranks and Drivetrain (Assessing wear, removal and installation of all components) Cassettes and Freewheels (Removal and installation, assessing wear) Gear Setup (Cabling and setup) Rim & Mechanical Disc Brakes (Assessing wear, strip down and re-installation) Bicycle Setup (Choosing the right bike, saddle height) Frame Assessment (new and damage frame assessment, tools used for frame prep) Price The course costs £275 inc VAT. This includes Park Tool Big Blue Book of Bicycle Repair and the use of all tools and equipment while on course.  If you’re a Cambridge Cycling Campaign member, we offer a 15% discount to support the good work that they do. Please email us for access to your coupon code. Refunds for courses are only given under exceptional circumstances and never within 7 days of the advertised course. In the unlikely event we have to make the difficult decision to cancel a course, participants will be offered a refund or the option to reschedule. Please read our terms & conditions for full details. Pre-requisites Course participants must be 18 years old or above. We may be able to accommodate younger participants 16+, we accept these on a case by case basis based on prior experience. Please contact us to discuss. Participants should have a good knowledge of the key content outlined in the Basic: Ride With Confidence course before booking the Intermediate as this level of knowledge is assumed by the instructor on the day. There will be a brief refresher, but if you are unsure do get in touch to discuss. Course Timings, Assessment, Location & Travel Courses run 9am-4pm over two days, or 9:30am – 4:30pm for weekend courses. Courses take place in our dedicated training workshop at our offices in Cambridge. We have an abundance of bike racks, and we are close to Cambridge North Station. There is limited parking on site on a first-come-first-served basis and we are close to parking at Cambridge North Station. There is some limited on-road parking (at owners risk). You may also park for free at the Milton Park & Ride, which is only a short 15 minute cycle to our workshop.  Further details If you have any further questions, please do please get in touch to discuss.

Duration 2 Days 12 CPD hours This course is intended for This program is designed for students who have attended successfully the IJOS and JRE courses (prior to April 1, 2017) or the IJOS course (since April 3, 2017) and are working toward JNCIA-JUNOS certification. Overview The objectives for this course follow the requirements for the current JNCIA-JUNOS. At the end of this course, the successful student will be able to: Identify the concepts and functionality of various fundamental elements of networking Identify the concepts, benefits and functionality of the core elements of the Junos OS Identify the concepts, operation and functionality of the Junos user interfaces Identify the main elements for configuring Junos devices Describe how to configure basic components of a Junos device Identify methods of monitoring and maintaining Junos devices Describe monitoring and maintenance procedures for a Junos device Identify basic routing concepts and functionality for Junos devices Describe how to configure and monitor basic routing elements for a Junos device Identify the concepts and functionality of routing policy and firewall filters on Junos devices Describe how to configure and monitor routing policies and firewall filters on a Junos device Apply knowledge of Junos operating system configuration, operations, and functionality to real-world scenarios This two-day course provides students with intermediate switching knowledge and configuration examples using Junos Enhanced Layer 2 Software. Chapter 1: Course Introduction Course Introduction Chapter 2: Layer 2 Switching Ethernet Bridging Basics Terminology and Design Considerations Overview of Enterprise Switching Platforms Enabling and Monitoring Layer 2 Switching Operations Lab 1: Implementing Layer 2 Switching Chapter 3: Virtual Networks Overview of VLANs Configuring and Monitoring VLANs Voice VLAN Native VLAN Routed VLAN Interfaces Lab 2: Implementing Virtual Networks Chapter 4: Routing Instances Routing Instances Overview Configuring and Monitoring Virtual Switches Chapter 5: Spanning Tree Spanning Tree Protocol Rapid Spanning Tree Protocol Configuring and Monitoring STP and RSTP Protection Features: BPDU Protection Protection Features: Loop Protection Protection Features: Root Protection Lab 3: Implementing Spanning Tree Chapter 6: Port Security MAC Limiting Persistent MAC Learning DHCP Snooping Dynamic ARP Inspection (DAI) IP Source Guard Lab 4: Implementing Port Security Chapter 7: Device Security and Firewall Filters Storm Control Firewall Filters Lab 5: Implementing Storm Control and Firewall Filters Chapter 8: Virtual Chassis Overview of Virtual Chassis Configuring and Monitoring a Virtual Chassis Lab 6: Implementing a Virtual Chassis System Chapter 9: High Availability Features Overview of High Availability Networks Link Aggregation Groups Redundant Trunk Groups Graceful Routing Engine Switchover (GRES) Nonstop Active Routing (NSR) Nonstop Bridging (NSB) Lab 7: Implementing High Availability Features

Duration 3 Days 18 CPD hours This course is intended for This class is ideal for business users - the people who need to learn what's possible with Salesforce functionality across the suite of products, but aren't necessarily responsible for managing the application. If you're a customer service manager, business executive, business operations manager, sales operations manager, or any other operations, management, or process analysis 'super user,' this class is just what you need to better understand the business value of the Salesforce Platform. Overview Describe the primary business value of each major Salesforce Cloud. Manage users and data. Manage basic org configuration. Create email templates. Create reports and dashboards. Apply and champion Chatter. Understand the Salesforce implementation and maintenance lifecycle. Extend Salesforce functionality beyond basic configuration. Explore what?s possible with Salesforce. In this 3-day class, our Salesforce experts will walk you through the Salesforce Platform, its specific applications, and their business values and benefits. Familiarize yourself with Salesforce Cloud, and learn about platform features and processes to more effectively support day-to-day Salesforce operations within your organization. Through interactive lectures, discussions, and hands-on exercises, you?ll recognize the core elements of the implementation lifecycle, the key considerations to drive user adoption, and the important components of ongoing management of your Salesforce environment. Introduction Understand How Salesforce Works Explore Salesforce Applications Review Salesforce Organization Data Access and Security Control Org Access Manage Who Views and Modifies Objects Unlock Access to Records Share Access to Records Lock Down Individual Fields User Management and Troubleshooting Create New Users Troubleshoot Login, Record Access, and Field Visibility Issues Salesforce Customizations Think About Your Implementation Explore Custom Fields, Picklists, Page Layouts, and Record Types Create Email Templates Business Processes Automation Review Validation Rules Review Assignment and Escalation Rules Review Web-to-Lead and Entitlements Review Lightning Process Builder and Workflow Review Approval Processes and Visual Workflow Reports Explore the Reports Tab, Folders, and Formats Explore the Report Builder Summarize Your Data Dashboards and Data Insights Get More Insight from Your Data Visualize Your Data with Dashboards Create Your Analytics Strategy Everyday Salesforce Collaborate with Chatter, Groups, and Communities Share Feedback with Chatter Answers and Ideas Go Mobile with Salesforce1 Make Salesforce Part of Your Day Data Management Create a Data Migration Strategy Ensure Data Quality Extending Salesforce Drive a Salesforce Implementation Customize Salesforce Using Custom Objects, Apps, and the Salesforce AppExchange Build It Yourself Wrap-up and Certification Review the Certification Process and Resources