10301 Mac courses in Cardiff delivered Online

Description: Dealing with difficult customers can be bit difficult sometimes. With your right attitude and action steps, you can effectively navigate these tricky customer situations and emerge (hopefully) unscathed. This Certificate in Handling a Difficult Customer is designed to introduce with the guidelines and examples on how to handle different types of challenging customers that you will face, along with specific approaches that can make those interactions not only less challenging, but more rewarding as well. After getting certified with course you and your staffs hopefully will be more prepared to handle difficult customers.. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Certificate in Handling a Difficult Customer is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Certificate in Handling a Difficult Customer is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up 00:07:00 Mock Exam Mock Exam- Certificate in Handling a Difficult Customer 00:20:00 Final Exam Final Exam- Certificate in Handling a Difficult Customer 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description Having replaced business communications, such as fax, face-to-face meetings, and physical letters, email is a key communication tool both in the workplace and with clients. Now one of the most common points of contact in the business environment, it has increased the efficiency of many business processes. Through this Email Etiquette for Business Training you will receive all the skills and techniques necessary for managing emails, creating and managing groups, writing professionally with effective email structures, creating signatures and templates and more. The course will teach you how to draft emails that are clear and concise and won't be misinterpreted by co-workers. Learn powerful writing and formatting techniques to engage customers and colleagues. This course will give you everything you need to ensure that your message says just what you wanted it to, and nothing you didn't! Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Email Etiquette for Business Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Email Etiquette for Business Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module: 01 Introduction FREE 00:01:00 Be Professional 00:02:00 When to Email 00:04:00 Importance of a Subject Line 00:05:00 The Types of Formalities 00:07:00 Module: 02 To CC, BCC or Not to CC 00:06:00 Email Spacing and Flesche Scoring 00:06:00 Email Etiquette Tips I 00:09:00 Email Etiquette Tips II 00:06:00 Train Your Staff 00:01:00 When to and Not to Transfer 00:05:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Social media platforms these days play an incredibly important part in branding one's products are given their presence in people's life. Well in order to reach out to them and spread your brand, what you really need is this Social Media Branding Course course. This course will help you define various social media branding terms, create strategies to spread your brand and help you see different social media platforms and find which fits your brand best. It will further help you communicate effectively, handle negative feedback, create guide for brand ambassadors and evaluate strength. So getting this course will make you an unstoppable force. Learning Outcomes: Give a definition of the terms associated with social media branding Produce a plan for your social media brand Relate different social media platforms and recognize what foundations suit your brand Conduct communications practically to social media Handle negative feedback and criticism Generate a social media playbook in order to motivate brand ambassadors Assess your brand strength and review your plans Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Social Media Branding Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Social Media Branding Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview (Social Media Branding Course) 00:05:00 Defining the Terms 00:30:00 Building Your Social Media Branding Strategy 00:15:00 Identifying Your Social Media Audience 00:15:00 The Key Social Media Platforms 00:30:00 Creating Brand-Focused Messages 00:30:00 Developing a Communication Strategy 00:30:00 Mock Exam Mock Exam- Social Media Branding Course 00:20:00 Final Exam Final Exam- Social Media Branding Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Do you think you have the ability to command and can be a leader, if you have the guts and have skills then this is the course for you. This Executive Personality Training will be helpful to building your celebrity, improving your personal appearance, develop your networking skills, and enhancing your ability to communicate effectively. This course also will teach you to identify the elements of a strong executive presence, how to create a strong, positive first impression and maintain that impression, the method of developing the key of leadership skills, and much more related to this sector. Learning Outcomes: Locate the components of a firm executive presence Promote a sense of belief as well as credibility amongst others Learn to communicate more practically applying the verbal as well as non-verbal techniques Generate a strong and appreciative first impression to help building relationship with others Make your progress to key leadership qualities, involving features for coaching, motivation as well as how to deliver your feedback Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Executive Personality Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Executive Personality Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview 00:05:00 Managing Your First Impression 01:30:00 Interpersonal Communication Skills 01:00:00 Speaking with Impact 00:30:00 Maintaining Your Impression 00:30:00 Three Leadership Skills to Start Mastering Right Now 00:30:00 Mock Exam Mock Exam- Executive Personality Training 00:20:00 Final Exam Final Exam- Executive Personality Training 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Most people have been a party or some other social occasion where someone has told an inappropriate joke and ruined the mood (at least temporarily). Likewise, we have all been somewhere where the class clown is able to lighten the mood and help people have fun. This Employee Training Activities will help you identify what kind of humor you can bring to the classroom, and how games can help you engage your participants. You will learn how training can include the use of humor and games, the methods to elicit participant buy-in, and learn more by joining this course. Learning Outcomes: How training can include the use of humor and games Different types of games Methods to elicit participant buy-in How to apply humor principles in adult learning How to troubleshoot when games go badly How to develop their own games Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Employee Training Activities is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Employee Training Activities is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Employee Training Activities Course Overview 00:15:00 Let's Have Some Fun! 00:15:00 Getting Everyone on Board 00:15:00 Choosing the Right Game 00:30:00 When Games Go Badly 00:15:00 Using Humor in Training 00:15:00 Wavy Lines 00:15:00 Quick and Easy Games 00:30:00 Creating a Game 00:15:00 Mock Exam Mock Exam- Employee Training Activities 00:20:00 Final Exam Final Exam- Employee Training Activities 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description This Level 2 Certificate In Youth Work is suitable for new Youth Work practitioners or those wishing to progress onto the Level 3 Certificate in Youth Work Practice. The course will provide a good foundation in important aspects of Youth Work.  The course will teach you to work with young people, helping them create a worthwhile future for themselves, helping to keep them on the 'straight and narrow' and become confident adults and citizens - is a rewarding and fulfilling role. If this is a career which interests you, if you want to be part of creating a bright future for young people, then Youth Work is the career for you. The course has several modules includes: Establishing relationships and maintaining a dialogue with young people; Working as an effective and reflective practitioner; Working in ways that promote equality of opportunity, and more. Assessment This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Youth Work Certificate Course Certification After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Youth Work Certificate Course for? Level 2 Certificate In Youth Work is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Level 2 Certificate In Youth Work is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Level 2 Certificate In Youth Work Introduction to Youth Work 00:30:00 Understanding Youth Work 00:30:00 Ethical Conduct and Principles in Youth Work 00:30:00 Societal Influence on Youth 00:30:00 Influence of Media on Youth 00:30:00 The National Youth Agency (Nya) 00:30:00 The EU on Youth Work 00:30:00 Career as a Youth Worker 00:30:00 Dealing with Stress 00:30:00 Assessment Assignment - Level 2 Certificate In Youth Work 00:00:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Description: Human beings are naturally social creatures - we crave friendship and positive interactions. Good working relationships give us several other benefits. Our work is more enjoyable when we have good relationships with those around us. And if you are a member of the media, Interacting with the people is much uncomfortable. With this Level 2 Certificate in Media and Relation you will learn how to build strong, positive relationships, it will help you to get much comfortable with your colleagues. Here you will learn how to be successful in interviews, how to develop a media package and much more stuffs will be beneficial for you. Learning Outcomes: Make your preparation for an interview Learn how to be interviewed with the highest success Learn crafting the media statement Improvise along with issuing a press release Decipher what is libel and slander Learn how to devise a media package Interpret different media outlets Create a working relationship with the media Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Level 2 Certificate in Media and Relation is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Level 2 Certificate in Media and Relation is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview 00:05:00 Being Interviewed 01:00:00 Providing Information to the Media 00:30:00 Developing a Media Package 00:15:00 Online Press Releases 00:15:00 Developing Media Relationships 00:15:00 Mock Exam Mock Exam- Level 2 Certificate in Media and Relation 00:20:00 Final Exam Final Exam- Level 2 Certificate in Media and Relation 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description MS office introduces different types of app to make human work faster and easier. MS Office Core Apps is one of them that is usually considered as an introduction to Excel, PowerPoint, and Microsoft Word. It deals with different tools and various function of it which you can learn from the MS Office 365 Core Apps course in details. The course is designed in such a way that assists the learners to know how to access different office tools and features with the help of any internet connected device. It shows how to create and save data of Office products in desktop version along with the assistance of collaborative work. The course helps to distinguish the difference between offline and online version MS Word, Excel, and PowerPoint to show how to edit online using effective tools besides the collaboration with sharing, comments, and comments, sharing and co-authoring. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? MS Office 365 Core Apps is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our MS Office 365 Core Apps is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Introduction FREE 00:02:00 Working with Word, Excel, and PowerPoint Online Opening Files in Office 00:06:00 Saving Files 00:04:00 Editing Documents in Office Online 00:04:00 What is Different in Word? 00:05:00 What is Different in Excel? 00:05:00 What is Different in PowerPoint? 00:06:00 Viewing and Adding Comments 00:07:00 Printing and Sharing Documents 00:06:00 Using Co-Authoring for Collaboration 00:04:00 Course Recap 00:01:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description Learn about different types of cloud service including Microsoft Azure with the MS Azure - Introduction service. Cloud service is the service made available to users on demand via the Internet from a cloud computing provider's servers. The types of cloud service can be divided based on the location and the service it provides. Based on the service, it can be divided into the following: IaaS (Infrastructure-as-a-Service) PaaS (Platform-as-a-Service) SaaS (Software-as-a-Service) or, Storage, Database, Information, Process, Application, Integration, Security, Management, Testing-as-a-service The course explains these cloud services with a special focus on the services provided by Microsoft Azure which is an open, flexible, enterprise-grade cloud computing platform developed by Microsoft for building, testing, deploying, and managing applications and services through a global network. You will learn the procedures of managing Azure from the Classic, New Portal and Azure PowerShell. You will know the steps of authenticating Azure PowerShell. To sum up, the course teaches you various types of cloud services along with the Microsoft Azure. Assessment and Certification: This course does not involve any assessment. Students can order their course completion Certificate at an additional cost of £39 for hard copy and in PDF format at £24. Who is this Course for? MS Azure - Introduction is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our MS Azure - Introduction is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Introduction FREE 00:03:00 Overview of Cloud Services What is the Cloud 00:03:00 Types of Cloud Services 00:04:00 Azure Data Centers 00:03:00 Setting up a Free Trial 00:04:00 Azure Service Overview Compute Services 00:02:00 Networking 00:02:00 Storage 00:02:00 Data and Analytics 00:02:00 Web and Mobile 00:03:00 Miscellaneous 00:02:00 Azure Deployment Models 00:06:00 Azure Management Interfaces 00:02:00 Azure Portal 00:06:00 Azure Powershell 00:07:00 Conclusion Course Recap 00:03:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: If you are ready to learn how to harness Office 365 to get the most secure Office for your business, then this Microsoft Office 365 Web Apps - Complete Video Course will help you get started quickly - from product exploration to deep training. This series focuses on an overview of browser-based version of Microsoft Word, PowerPoint, Excel, Skype for Business, and SharePoint. Office Web Apps allow you to view and edit Microsoft Office documents on any device. When you sign into Microsoft Office 365 you are going to be presented with the Webpage, Mail, Calendar, Contacts, EMR, Newsfeed, One-drive, Planner-Apps, Microsoft Project, Outlook, Social-engagement Apps, Video, Excel Power point in One-note, administrative menu, and much more. So, take this course and show the world that you're ready to take advantage of Office 365 to deliver higher productivity, work across multiple devices, and access documents from anywhere. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Office 365 Web Apps - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Office 365 Web Apps - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Getting Started Introduction FREE 00:01:00 Getting Started 00:24:00 Collaborating with Shared Files Collaborating with Shared Files 00:52:00 Using the Outlook Web Apps Using the Outlook Web Apps 00:46:00 Communicating with Skype for Business Communicating with Skype for Business 00:29:00 Using Skype for Business Meetings Using Skype for Business Meetings 00:15:00 Interacting with Mobile Devices Interacting with Mobile Devices 00:13:00 Mock Exam Mock Exam- Microsoft Office 365 Web Apps - Complete Video Course 00:20:00 Final Exam Final Exam- Microsoft Office 365 Web Apps - Complete Video Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00