117 Listening courses in London

Harness the energy is an explorative workshop introducing the notion of utilising and intuitively listening to the energy shared between a group of people. Whether we realise it or not, we all give off certain energies at any time. These energies can affect change, sometimes positively, sometimes negatively. This workshop enhances understanding of the power of our own energy transmissions through the use of complicité-based theatre techniques and exercises. This workshop will help participants become active and aware listeners, able to work better collaboratively to produce strong results. It will demonstrate the power of our own individual energy and the positive impact we can have when we learn to utilise the energy beneficially in different situations.

The market for professional services is becoming increasingly competitive, with some firms and individuals becoming very effective at winning new work, leaving others lagging way behind. Given the choice between spending time on client work and business development work, we all tend to choose that which we feel to be easier, more attractive and more aligned with our image of ourselves. We stay within our comfort zones, we focus on client work, and we only resort to business development work when we have to, which can also lead to 'feast or famine' syndrome. The programme will help participants: Understand the professional business development approach and the style that is appropriate for their business and their clients Follow a process to guide their conversations and business development meetings Prepare thoroughly for a business development meeting/contact with a client to ensure they use their time efficiently and maximise results Create a great first impression and professional opening to a conversation Ask open questions and listen effectively in order to spot opportunities, understand needs and progress the opportunity Identify and understand buying and decision-making processes and criteria Skilfully and confidently handle questions and objections Sell the benefits of their services and approach over those of their competitors Progress the sale by agreeing next steps and gaining commitment appropriately 1 Introduction Aims and objectives of the programme Personal introductions and objectives Workshop overview 2 An introduction to business development and selling for professionals What is selling? Who are you selling to? The buying experience What clients want The four-step business development process The business development cycle and pipeline management Upselling and cross-selling as well as winning new clients 3 Networking and generating leads What is networking? Networking objectives It's not what you know but who you know Asking for referrals and introductions Making appointments from networking activity 4 Opening the sales relationship/sales meeting What potential customers are thinking Judging first impressions Creating positive first impressions Building rapport and creating interest and impact Earning the right 5 Core communication skills for professional selling Overcoming barriers to listening The art of listening Questioning refresher Types of questions Questioning funnel 6 Understanding and identifying needs and opportunities Identifying the questions to ask to identify needs and opportunities Questions to move us through the buying and selling process Understanding their buying processes Asking questions that position you as a 'trusted adviser' The questions that give you a competitive advantage Knowing when you have asked enough questions 7 Introducing solutions Tailoring your 'pitch' to the client Speaking the client's language Using features and benefits Applying the benefit cycle 8 Handling objections and concerns Identifying the typical objections and concerns Understanding why clients raise objections and concerns Following a structure for handling objections Handling the price objection 9 Gaining commitment Knowing when to close The art of checking Recognising buying signals Small c and big C 10 Putting it all together Personal learning summary and action plans

This 2-day workshop is offered with an internal and external focus. Day 1 will focus on building your internal network and relationships by focusing on your personal network, your brand, influencing skills and perceptions. Day 2 focuses on your external relationships with suppliers, patient groups etc. This will focus on assertiveness, outcome rather than relationship focus, and influencing and negotiating skills. DAY ONE 1 Can you succeed by yourself? 2 Relationship awareness theory 3 The Strengths Deployment Inventory / Your FACET5 profile 4 Building rapport 5 Influencing power bases 6 Active listening 7 Building your personal internal network 8 Perceptions 9 Your brand DAY TWO 3 Preparing for conflict 2 The negotiation conversation 1 Your stakeholders and what they want from you 4 Influencing others 5 Your communication approaches for success 6 Emotional Intelligence 7 The trust model 8 Knowing your outcomes

This highly practical one-day workshop has been designed specifically to help maximise sales where customers make contact by telephone. When customers contact us direct they have clearly already considered the possibility that they might buy from us, but we're still only half-way to making a sale. Unless we fully understand their needs and make it easy for them to buy, we may not secure the business. This workshop concentrates on the telephone skills and techniques needed to achieve the most positive outcome in any inbound customer call. A combination of excellent customer service skills and savvy sales awareness techniques will increase our chances of a successful outcome for both parties. The programme features the unique INBOUND model, to help remember the key principles for effective inbound telephone sales: Initial impressions Needs of the customer Bring them with you Open up the conversation Understand the triggers Narrow down the solutions Decision time! The programme also covers how to deal with difficult calls and challenging people - after all, every complaint is a sales opportunity! This programme will help participants: Create the perfect interaction with any customer making contact by telephone Make every call count Build rapport quickly in any situation Handle difficult calls and challenging people Create sustainable and profitable relationships Increase your sales conversions 1 The inbound sales process Each customer who contacts us will be at a different stage of the sales process. Some might be making general enquiries whilst others will be ready to commit, having made most of their decisions already. Sales and customer service people need to be ready to find out the stage the customer has reached before helping them to make the right decision for them 2 Engaging with the customer Having clarified where the customer is on their journey to making a purchasing decision, our next responsibility is to create and build a trusting relationship on both sides. This involves establishing rapport quickly to ease the communication process, thus enabling smooth transactions, both now and in the future 3 Questioning and listening skills for gathering information Developing these skills requires practice so that the communication becomes natural for the customer. This helps the customer to feel comfortable with us and work with us towards an effective solution. We discuss different types of question and how to use high-gain questions to uncover key information. Active listening will ensure that we can really help customers get what they need 4 Overcoming objections and excuses If we have followed the process properly and really understood the customer, then there should no further objections or barriers to completing the transaction. The reality is that there will still be the occasional issue that needs clarifying, so we need to prepare for possible objections and questions that customers might have. This includes probing objections so that we fully understand the customer's perspective before constructing suitable responses or solutions 5 Gaining commitment and ending the call Customers want to gain a solution to the issue they are facing and the sooner we can help them achieve that the better. Guiding the customer and helping them to believe in their own decision is part of our role. This section is dedicated to getting commitment all the way along the process, not just at the close 6 Dealing with difficult and challenging situations The realisation that everybody is different, with different personality types, different ways of looking at the world and different goals, is key to understanding sales. With this is mind we discuss these differences and how we adapt our approach to ease communication and maintain trust and understanding 7 Action plans Course summary and presentation of action plans

This is an essential programme for members of staff whose role exposes them to aggressive or violent behaviour. 1 What's happening? Issues around us Risks in context Personal experiences 2 Safety fundamentals Following internal policy and procedure Personal safety and lone working Use of technology 3 Nipping issues in the bud Recognising early warning signs Avoiding causing problems for ourselves 4 Calming - Reaching - Controlling Tips and techniques for potentially calming a situation Reaching and building rapport Accelerants - tips on avoiding accelerating a situation Assertiveness techniques Non-verbal behaviour Active listening and the use of questions and distractions Exploring ways forward and identifying win/wins Avoiding the secondary argument Fogging The 'drama triangle' If all else fails 5 Harassment, stalking and on-line bulling What constitutes harassment and definition of stalking On-line bullying Steps to take 6 Reporting principles Importance of incidence reporting Taking care of us What next?

This is an essential programme for members of staff whose role exposes them to aggressive or violent behaviour. 1 What's happening? Issues around us Risks in context Personal experiences 2 Safety fundamentals Following internal policy and procedure Personal safety and lone working Use of technology 3 Nipping issues in the bud Recognising early warning signs Avoiding causing problems for ourselves 4 Calming - Reaching - Controlling Tips and techniques for potentially calming a situation Reaching and building rapport Accelerants - tips on avoiding accelerating a situation Assertiveness techniques Non-verbal behaviour Active listening and the use of questions and distractions Exploring ways forward and identifying win/wins Avoiding the secondary argument Fogging The 'drama triangle' If all else fails... 5 Harassment, stalking and on-line bulling What constitutes harassment and definition of stalking On-line bullying Steps to take 6 Reporting principles Importance of incidence reporting Taking care of us What next?

The Level 3 Diploma in Dental Nursing is internationally recognised qualification. Successful completion will enable you to register as a Dental Care Professional with the General Dental Council (GDC) Dental Nursing Diploma with National Examining Board for Dental Nurses (NEBDN) is an internationally recognised qualification that will allow you to work as a Dental Nurse in hospitals, NHS and private dental practices. Successful completion of Dental Nursing Diploma course will enable you to register as a Dental Care Professional with the General Dental Council (GDC) and practice as a qualified Dental Nurse. Dental Nursing is more than just a job, it’s a profession that allows you to make a real difference in people’s lives. Being a Dental Nurse can be an exciting and fulfilling career that allows you to make a positive impact on people’s lives while enjoying a variety of work and opportunities to learn and grow. You’ll get to work with an amazing dental team and get to know patients, helping them to feel at ease and comfortable during their visit. You’ll be the one behind the scene making sure everything runs smoothly, and you’ll be the one that patients will turn to for assistance. You’ll also get to be a part of the latest advancements in dental technology and treatment. And on top of all that, you get to have a flexible schedule and a good earning potential, with the potential to advance in your career. All in all, being a dental nurse is one of the most exciting and fulfilling career that you can have, and you’ll get to leave work every day knowing you’ve made a real difference in the lives of others. Join a profession that is in demand, fulfilling and financially rewarding. Our dental nursing course will provide you with the necessary knowledge and skills to succeed in a field that is growing in popularity. The course is delivered by Team of Dental Professionals who are examiners, dentists and experienced Dental tutors with years of experience in teaching Dentistry. Dental Nurses are involved in a wide range of procedures, from routine check-ups to complex surgeries, which can make the job interesting and varied. Patient-centered care: Dental Nurses have a direct impact on the patient’s experience and can make a positive difference in people’s lives by providing them with quality care. Professional development: Dental Nurses have the opportunity to continue their education and expand their skills, leading to advancement and new opportunities in the field. Study mode – hybrid/blended mode of study that combines traditional class-based tuition with virtual/livestream learning No previous experience required – we will teach you from A to Z. Do you need a job? Yes, you will have 3 months’ time from the start of your course to find a placement. The Academy provides a list of Private and NHS Dental Surgeries, who are regularly contacting us when looking for more Trainee Dental Nurses, so you can contact them directly as a registered student at the Academy. This is a paid job, unless you would like to work voluntary for personal reasons. We also provide a reference letter to the employer in case you need it. The course is ideal for you if: You are looking for a qualification that leads to employment You intend to participate within dentistry and make a positive contribution to the dental health You wish to learn how to maintain high standards of hygiene, cleanliness, health & safety You enjoy interacting with multidisciplinary team and different people The curriculum is based on the GDC (General Dental Council) registration requirements for dental nurses. It sets out the knowledge, skills and behavioural requirements that should be developed and demonstrated. These are set out in terms of professional competencies, with the assessment method clearly outlined (e.g. how the skills and knowledge will be assessed in the final examinations – via written questions such as multiple choice (MCQ) or extended matching questions (EMQ) or via Objective Structured Clinical Examinations – OSCEs). We are proud to announce that our Dental Nursing students has the highest examination pass rate in OSCE examinations! Free services– workshops, mock exams, eRoE marking and internal moderation. Why join London Waterloo Academy? We are truly proud of what we have already accomplished. Academy has been operating since 2009 with a long list of graduates and successful Dental Professionals. We are continually striving to provide high quality tuition, and by listening to our learners, we are able to make studying at London Waterloo Academy easy and comfortable, which helps our learners to be confident and successful. This is what we can offer to our students. Top Dental Nursing course provider We are regularly contacted by Dental Surgeries to recruit our learners for Trainee Dental Nurse position 98% exam pass rate Small groups designed to keep high quality of tuition and progress Individual support all the way to graduation Earn while you learn Interactive lessons (visual, practical, activities, games, social events) We offer flexible payment plan at no extra charge on top of the instalments We are recognised and consistently approached by private surgeries that are well acquainted with our high teaching standards. These surgeries actively seek out our candidates to fill Trainee Dental Nurse vacancies On completion you will hold National Dental Nursing Diploma (NEBDN) and become General Dental Council (GDC) registered Dental Nurse Regular feedback on progress We have a community feel where each individual values and respects one another. This may be the reason why our graduates, even those who have completed the course many years ago, continue to come back not only for a chat and a cuppa, but also to share personal issues, tell us of their experience and success stories, among many other reasons. Central London – Waterloo/Southwark How will you learn? The course is based on 1 year part time (once a week, 2 hours) class based studies and a minimum of 16 hours per week practical experience, which involves working at a dental surgery. This is a paid job, unless you would like to work voluntary for personal reasons. LWA will also provide a Reference letter to the employee in case if learner finds a job independently. Earn while you learn could be another benefit for doing this course. We provide a list of Private Surgeries who have been working with us for the last 10 years and looking for more Trainee Dental Nurses so learners can contact them as a registered student at the Academy. Working together – Starting a new career isn’t easy and often it can seem like a lonely and impossible process. Our Dental Department always behind each learner, supporting every step of the way, we give you all the tools, skills and assistance you need to succeed. Our success, built on the success of our students and a long list of graduates with successful stories. What Can You Expect to Earn as a Dental Nurse? Compared to other caring professions, Dental Nursing is well paid and offers plenty of opportunity for continued training and development. This is great for those looking on a the long-term plan for their career and those who wish to work their way up the ladder through continued learning, experience & hard work.Trainee Dental Nurse salary for standard working week will be around £23,000 per annum. Average wage for a qualified Dental Nurses between £40,417 to £42,350 p.a. Any workshops or exam preparation? Academy offers 4 revision and mock test sessions prior to the written examination and 3 hour preparation session for OSCE’s examination. When are the exams? There are two exams: 1. Multiple choice theory exam – November and March 2. Practical exam – January and June. Please click here for more information Record of Experience (eROE) To be eligible to sit your first exam, you have to complete your electronic Record of Experience (ROE). The ROE has to be submitted to your tutor by 31st Jan for March exam, and 31st August for November exam. Please click here for more information

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A conscious gathering to experience the ritual of energy blessings, icaros, medicine songs and offerings. Fundraising for Sacred Ways Foundation. "MITAKUYE OYASIN" or "WE ARE ALL RELATED" is a Lakota phrase at the center of the 'way of life' of the indigenous people of the world. It is also the corner stone of today's PSYCHEDELIC RENAISSANCE. In a time where we are experiencing the emergence of psychedelic as a new pathway to explore the limit of the mind and a solution to societal crisis, Francois Demange (Metsa Nihue) and Kelly Jennings (Kapomo) both initiated in the lineages of the Quechua's, Shipibos, Lakota, Dene, Mazatec, Tsitujiles, Awajun and Meshicas...bring the beauty of indigenous wisdom into the context of our everyday life. Everything is energy ... it is all interconnected... Being and Becoming the Medicine, is a gathering to experience at first hand the ritual of energy blessings, medicine songs and offerings. Come and witness, Participate in an emergent process of connection, Be in the Conversations where the WATER is listening, where SPACE, a co-creation of our presence SPEAKS... Indigenous Wisdom and Psychedelics today. Songs, Icaros, Indigenous Wisdom, Ritual and Conversations. The Space where Water Listens. Re-Membering your Essence. Connecting to Oneness. Francois Demange whose indigenous name is Metsa Nihue (meaning “Good Wind”) is an internationally known healer who specialises in traditional Amazonian lineages. He trained in the Peruvian Amazon for fifteen years under the guidance of the Quechua-Lamistas, Aguarunas, and the Shipibo indigenous peoples. He has since been in practice leading grandmother retreats and plant medicine rituals in South America building awareness for communities from the US, Europe, and Canada for more than twenty eight years. He comes as the most highly recommended practitioner by many accredited scholars in the field of psychedelic study and by leaders in organisations dedicated to research in these fields. He is a Reiki master healer and a Sun Dancer with the Dakota Tipi Nation of Canada, initiated in the Bwiti healing art and ceremonies of the Iboga tradition in Gabon by Maman Bernadette Ribiennot, and part of the Native American Church of the Denee Nation. He brings these lineages and practices together in ceremony to provide a powerful healing transmission and awakening our western culture into a collective consciousness resonance rooted in everyday life reality. Kelly whose indigenous name is Kapomo is dedicated to the evolution of our planetary consciousness and culture through radical self-care, transformational individual and group healing experiences, and shamanic Qi Gong transmission. She's mother to a mixed family of 5, daughter to a Chilean mamá and Aruban raised father and wife to a renegade French/Peruvian. She's a naturopathic physician and Chinese medicine practitioner, informed by two decades of ritual practice and training with indigenous healers from the Shipibo, Mayan, Moshica, Daoist and Quechua traditions. Her work is inspired by this question: How are we becoming the elders our children are yearning for? Please note all profits from this gathering will go to Sacred Ways Foundation. Please donate what you can afford to. Find us on social media: @numinity.collective Join our Whatsapp Group for new event updates.

DATE: 20th March TIME: 4pm LOCATION: Studio A Central Film School are delighted to invite Alexis Watkins to speak to our student body about the importance of mental wellbeing and the keys to mental safeguarding for both yourself and other students. Alexis has professional experience in the following roles: - Mental Health Practitioner & Data Analyst for BWW Mind - Chair of Central & North West London (CNWL) NHS Mental Health Ambassador Group - Vice Chair of the Board of Trustees for the WïSH Centre - National Lived Experience Partner for NHS England She has filmed with the CNWL and was recently part of a team nominated at the Health Service Journal awards for Reducing Healthcare Inequalities for Children and Young People award. She has also been a guest-speaker at The Listening Place, a charity focused on helping those with suicidal thoughts. She will be joining us to specifically discuss topics of isolation, substance abuse and suicidal ideation. Even if you are fortunate enough not to be struggling with your mental health currently, it is always worth being aware of the signs and knowing how to help others, so please consider coming along to this event if you feel comfortable doing so.