133 Listening courses in London

The Art of Negotiation Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What you Will Learn Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships Elicitation (requirements gathering) Communication and active listening Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies Traditional versus Progressive Hard - Soft - Principled Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations Common pitfalls to avoid The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution

This two-day course builds on delegates’ instinct for resolution; using their experience of conflict coaching, mediation or purely a desire to understand these areas more. It offers a tried and tested model of mediation along with a series of practical tips and guides to help them secure a positive resolution in workplace disputes. By combining Emotional Intelligence with theories such as ‘Positive Psychology’, it also enables HR and ER professionals to provide coaching and support for managers to help them secure constructive outcomes without the need for recourse to formal grievance, disciplinary or performance management procedures.

The Art of Negotiation (In-Person) Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What You Will Learn You'll learn how to: Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships o Elicitation (requirements gathering) o Communication and active listening o Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies o Traditional versus Progressive o Hard - Soft - Principled o Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations o Common pitfalls to avoid o The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution

The Art of Negotiation: In-House Training Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What you Will Learn Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships Elicitation (requirements gathering) Communication and active listening Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies Traditional versus Progressive Hard - Soft - Principled Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations Common pitfalls to avoid The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution

Learn the basics of listening, mixing and hosting techniques. Get creative behind the decks and benefit from the skills and experience of almost 3 decades with professional DJ Supa.

Learn the basics of listening, mixing and hosting techniques. Get creative behind the decks and benefit from the skills and experience of almost 3 decades with professional DJ Supa.

Communication Strategies 1 Day Workshop in London

Communication Strategies 1 Day Workshop in Bromley

Communication Strategies 1 Day Workshop in Heathrow

TETRA training course description This 2 day training course covers the network architecture required for TETRA. It also looks at the Air Interface, TETRA Functions and Procedures. What will you learn Describe the TETRA Architecture Describe the Air Interface Explain the TETRA Functions Explain the TETRA Procedures TETRA training course details Who will benefit: Anyone working with TETRA. Prerequisites: None. Duration 2 days TETRA training course contents Introduction History of PMR, ETSI development, Tetra function, Tetra markets, Tetra standards, Tetra supplier base, Tetra Release 1, Tetra Release 2. Network Architecture Mobile network Identity, Mobile stations, Base station, Switching & Management, Addresses & Identitie. Air Interface Modulation, TDMA Format, FD, Framin, Burst format, Traffic Channel TCH, Dedicated Channel DCC, Common Control Channel CCC, Signalling Channel SCH, Logical Control mapping LCM, Protocol stack, Voice coded. TETRA Functions Trunked mode operation, User hierarchies, Individual calling, Group calling, Supplementary services, Voice and Data, Data services, Direct mode operation, Tetra WAP, Circuit mode priorities, Circuit mode data, Packet mode data, Discrete and Ambient listening. Automatic vehicle locator. TETRA Procedures MS operational modes, Mobility management, Cell selection, Security & Authentication, Decryption options, Cell setup, Channel assignment, Network management - internal, Network management -external, PSTN Gateway, ISDN Gateway, Control Room Gateway.