1125 Listening courses delivered Online

"Explore the dynamic world of 'Managing Young People with Challenging Behaviour' in this comprehensive course. Gain insights into the impact of behavioral challenges on child development, understand biological influences, and learn evidence-based strategies for effective management. From day-to-day interventions to crisis response, delve into behavioral models and implement Schoolwide Positive Behaviour Support. Equip yourself with essential skills for educators, parents, and professionals, fostering a positive and supportive environment for young individuals. Join us on a journey of understanding, intervention, and empowerment.

This 8-week course is aimed specifically at promoting your overall health and wellbeing. Amanda will teach you some simple yet surprisingly effective techniques drawn from the Zen tradition to help you manage your everyday life.  These techniques will help you deal with stress, pain, improve your concentration and focussing skills and boost your general health and wellbeing.  Frequently asked questions Who is this course for? This 8-week course is suitable for anyone who is looking for an introduction to meditation and mindfulness. It is useful for those looking for ways to help cope with stress-related problems, depression, illness and pain. It is equally useful for anyone wishing to boost their health, wellbeing and general enjoyment of life. How much time do I need to commit during the 8-week course? Where is it? There is one class each week and it lasts for 1.5 hours. You need to commit to listening to just one 30-minute meditation every day. You can take the course in person at a small studio in Lincolnshire, convenient for Louth, Horncastle and Spilsby. Alternatively, I can deliver 1-to-1 and pair classes in your own home. Corporate clients - your venue. Online via Zoom. What do I need to wear and bring to class? Wear comfortable clothing. Nothing too tight that restricts you from relaxing. Please bring: Something to rest your head on like a small pillow A blanket You will be provided with: A welcome pack with course book 8 audio recordings of the meditations we do in class A cup of tea/coffee etc if you are in person with me as the kettle’s always on! How much does it cost? All prices are per person: Group classes (max 12) In-person: £180 Online: £160 Pair In-person: £200 Online: £180 One to one In-person: £250 Online: £230 What are your meditation qualifications? I am a graduate of the Zen Mediation and Mindfulness course for Health and Wellbeing (100 hrs) taught by Zenways. This course is accredited by the International Mindfulness Teachers Association (IMTA). Learn more:  Zenways IMTA How is this course different to MBSR/MBCT-based courses? This Zenways course is purely meditation and mindfulness based, with no admixtures of psychotherapy. The orientation is teacher-student rather than therapist-client. Although these practices are being used in the NHS and other healthcare settings, we take a much wider view of wellbeing, believing that it’s more than simply alleviating psychological distress or stress reduction.

This qualification is designed for learners aged pre-16 and above who wish to develop skills and knowledge in creative craft. This course has been designed to be as affordable for families as possible. Please note, this is not a GCSE but is a GCSE Level course which is why it is designed to span 2 years, although we offer complete flexibility on the timeframe that learners can complete within. This qualification is a Level 2 Qualification and is Ofqual approved carrying 15 credits. Other examples of Level 2 qualifications are BTEC Level 2 and the Silver Arts Award. Feedback from our past learners shows that this qualiifcation is widely regarded as level to a grade A*-C/4-9 at GCSE standard when applying for college or work placements. Please also note, that whether this course is recognised as a GCSE equivalent by colleges and further education establishments, can vary according to location, college and even between courses at the same college. If reliant on this qualification for entry onto another course, it is recommended that you establish with the college whether or not this will aid admission, before committing to the course. Click here to download the Level 2 Creative Craft Information Pack.pdf Our Open Day event gives a little more insight into how this course works as well as the course content and payment options: We don't impose any minimum or maximum ages on our learners as we recognise that every learner is an individual and is on their own unique learning journey. We believe, that their adult facilitator is the best person to judge whether a learner is ready for a particular course, but to enable you to make this decision we provide a workbook, free for you to try. Simpy email technologytriumphs@outlook.com to request a free sample session. We are also happy to advise you with this decision so do reach out to us if you would like our guidance on this. As part of your Induction pack, your learner will receive a free apron to use within their course, but aside from this we have designed the courses to utilise as affordable as possible. The following is not an exhaustive list, but does highlight the main costs associated with the course. UNIT SUMMARIES 601/3232/2 Credit Value: 15 Total Qualification Time: 150 hours 1 Be able to use materials, tools and equipment to develop craft techniques  1.1 Assess the properties of available materials for craft item(s) including the visual and tactile qualities 1.2 Select materials, tools, equipment and techniques to support craft ideas and give reasons for choices 1.3 Use appropriate tools and equipment for selected techniques 1.4 Develop craft techniques, making effective use of materials, tools and equipment 1.5 Maintain a safe working environment by ensuring safe use of materials, tools and equipment 1 Understand the market within a chosen craft area  1.1 Explore enterprises within a chosen craft area 1.2 Explain what makes them successful 1.3 Describe the market(s) for chosen craft area 1.4 Identify opportunities in chosen market(s) 1.5 Explain the importance of listening to stakeholders when developing ideas 1.6 Explain the importance of balancing risk against the potential reward of creative ideas 1.7 Identify appropriate financial tools to support creative enterprising ideas 1.8 Identify ways to market a creative product 2 Understand employment opportunities within a chosen craft area  The learner can: 2.1 Explore employment opportunities within a chosen craft area 2.2 Describe the characteristics of an enterprising individual in a chosen craft area 2.3 Identify own strengths and areas for development within a chosen craft area 2.4 Produce an action plan for personal development/career aspirations   1 Be able to develop craft ideas  The learner can: 1.1 Use a range of different sources to develop craft ideas 1.2 Develop visual language to communicate craft ideas 1.3 Use feedback and evaluation of own work to develop craft ideas 1.4 Adapt craft ideas in response to feedback and evaluation of own work 1.5 Select preferred craft idea giving reasons for 1.6 Maintain a safe working environment 1 Be able to create and present final craft item(s)  The learner can: 1.1 Use chosen idea to create a production plan 1.2 Use selected tools, materials, equipment and techniques to produce final craft work 1.3 Display craft work in an appropriate way/setting 1.4 Maintain a safe working environment 2 Know how to evaluate the creative and craft making processes  The learner can: 2.1 Evaluate the creative process 2.2 Review final craft item to identify opportunities for improvement or further development

The International Massage Diploma course is designed for anyone who is passionate about massage and wants to start a career as a massage therapist. The course provides insight into all aspects of massage, ensuring you get a complete overview that you can use to secure a position within the massage industry.   Introduction to International Massage Diploma This industry recognised diploma comprises of nineteen modules. Each module is brimming with valuable information, techniques, advice and more to help you achieve success as a massage therapist. The modules include the convenience of video tutorials, providing you with advice and assistance when it comes to various techniques. The complete course takes around twenty hours to complete. This can be studied in your own time, at your own pace and wherever you feel most comfortable. You can access your course modules on any device, whether it's a desktop computer on your desk at home, your tablet or your mobile phone. During your studies you will have access to an online tutor who is always on hand to assist you as you may need. Further good news regarding the International Massage Diploma is that it is open to anyone, there are no entry requirements.   What you Will Learn During this course you will learn everything you need to know when starting a career as a massage therapist. On completion you will be awarded a certificate as proof that you have the knowledge and insight you need to secure a position within the massage industry.   Get an understanding about massage therapy, its history, how it is used and the physical and psychological effects massage can have on the body. Understand the human body from the skeleton to the central nervous system. Knowing the body's anatomy can help you become a successful therapist in the future. Learn about massage equipment from how to use massage tables to the various types of oil you can use. Understand why listening skills are so important to your success as a massage therapist. Get an understanding of the different massage techniques you can use. Also learn more about alternative therapies and reflexology. Use the video guides to determine how to use your new found techniques to assist your clients. Learn how to perform Indian head massages, facial massages, pregnancy massages. Identify the correct techniques you should be using for each part of the body. Know what should always be discussed with your client at initial consultations to ensure you know what services they need. A guide to medical massage, understand how to provide massage for special groups and how massage can be beneficial when it comes to certain illnesses. Identify what techniques you should be using when you massage a baby and how this can be beneficial to both the mother and the baby. Learn more about aromatherapy and how you can use this in conjunction with massage. Learn about the different oils and what they are used for. You will also gain valuable insight into why oils are so important in aromatherapy.   Benefits of the International Massage Diploma Anyone interested in working in the field of massage therapy will benefit from completing this information packed course, with the advantage of video tutorials to teach you essential techniques. The course is overflowing with benefits, these include: Get your foot in the door by having a basic knowledge and understanding of massage from day one. Enjoy the convenience of a certification to prove your ability and offer an industry recognised certification to potential employers. Gain experience and knowledge in terms of massage therapy, what it entails and how to complete various techniques. Get insider advice and tips to achieve success. Study online in the convenience of your own home and at your own pace. Study on any device. Enjoy the convenience of ongoing support and guidance throughout your studies from an experienced tutor.

Level 3 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

Overview This comprehensive course on Phone-Based Customer Service will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Phone-Based Customer Service comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Phone-Based Customer Service. It is available to all students, of all academic backgrounds. Requirements Our Phone-Based Customer Service is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 4 sections • 15 lectures • 06:13:00 total length •Module 1: Introduction to Customer Service: 00:24:00 •Module 2: What's Different about Good Customer Service?: 00:13:00 •Module 3: Customer Relationship Management: 00:43:00 •Module 4: Customer Service Communication Strategies: 00:25:00 •Module 5: Aspects of Phone Etiquette: 00:32:00 •Module 6: Building Rapport Over the Phone: 00:25:00 •Module 7: Inbound and Outbound Calls: 00:17:00 •Module 8: Active Listening and Managing Tough Callers: 00:29:00 •Module 9: Managing Interoffice Calls and Voicemail: 00:11:00 •Module 10: Problem Solving over the Phone: 01:05:00 •Module 11: Intra Organisation Dealings: 00:36:00 •Module 12: Measuring Customer Service: 00:13:00 •Mock Exam - Phone-Based Customer Service: 00:20:00 •Final Exam - Phone-Based Customer Service: 00:20:00 •Order Your Certificate: 00:00:00

Overview This comprehensive course on Functional Skills English Level 2 | Online Course will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Functional Skills English Level 2 | Online Course comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Functional Skills English Level 2 | Online Course. It is available to all students, of all academic backgrounds. Requirements Our Functional Skills English Level 2 | Online Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 1 sections • 12 lectures • 04:07:00 total length •Module 01: Linguistics: 00:42:00 •Module 02: Teaching Grammar and Vocabulary: 00:34:00 •Module 03: The Basics of Sentence: 00:08:00 •Module 04: Structure of Sentence: 00:16:00 •Module 05: Question: 00:11:00 •Module 06: Punctuation & Capitalisation: 00:21:00 •Module 07: Spelling: 00:24:00 •Module 08: English Pronunciation: 00:29:00 •Module 09: Teaching Receptive Skills: Reading: 00:17:00 •Module 10: Teaching Productive Skills: Writing: 00:15:00 •Module 11: Teaching Receptive Skills: Listening: 00:16:00 •Module 12: Teaching Productive Skills: Speaking: 00:14:00

This is an essential programme for members of staff whose role exposes them to aggressive or violent behaviour. 1 What's happening? Issues around us Risks in context Personal experiences 2 Safety fundamentals Following internal policy and procedure Personal safety and lone working Use of technology 3 Nipping issues in the bud Recognising early warning signs Avoiding causing problems for ourselves 4 Calming - Reaching - Controlling Tips and techniques for potentially calming a situation Reaching and building rapport Accelerants - tips on avoiding accelerating a situation Assertiveness techniques Non-verbal behaviour Active listening and the use of questions and distractions Exploring ways forward and identifying win/wins Avoiding the secondary argument Fogging The 'drama triangle' If all else fails... 5 Harassment, stalking and on-line bulling What constitutes harassment and definition of stalking On-line bullying Steps to take 6 Reporting principles Importance of incidence reporting Taking care of us What next?

This is an essential programme for members of staff whose role exposes them to aggressive or violent behaviour. 1 What's happening? Issues around us Risks in context Personal experiences 2 Safety fundamentals Following internal policy and procedure Personal safety and lone working Use of technology 3 Nipping issues in the bud Recognising early warning signs Avoiding causing problems for ourselves 4 Calming - Reaching - Controlling Tips and techniques for potentially calming a situation Reaching and building rapport Accelerants - tips on avoiding accelerating a situation Assertiveness techniques Non-verbal behaviour Active listening and the use of questions and distractions Exploring ways forward and identifying win/wins Avoiding the secondary argument Fogging The 'drama triangle' If all else fails 5 Harassment, stalking and on-line bulling What constitutes harassment and definition of stalking On-line bullying Steps to take 6 Reporting principles Importance of incidence reporting Taking care of us What next?

This highly practical one-day workshop has been designed specifically to help maximise sales where customers make contact by telephone. When customers contact us direct they have clearly already considered the possibility that they might buy from us, but we're still only half-way to making a sale. Unless we fully understand their needs and make it easy for them to buy, we may not secure the business. This workshop concentrates on the telephone skills and techniques needed to achieve the most positive outcome in any inbound customer call. A combination of excellent customer service skills and savvy sales awareness techniques will increase our chances of a successful outcome for both parties. The programme features the unique INBOUND model, to help remember the key principles for effective inbound telephone sales: Initial impressions Needs of the customer Bring them with you Open up the conversation Understand the triggers Narrow down the solutions Decision time! The programme also covers how to deal with difficult calls and challenging people - after all, every complaint is a sales opportunity! This programme will help participants: Create the perfect interaction with any customer making contact by telephone Make every call count Build rapport quickly in any situation Handle difficult calls and challenging people Create sustainable and profitable relationships Increase your sales conversions 1 The inbound sales process Each customer who contacts us will be at a different stage of the sales process. Some might be making general enquiries whilst others will be ready to commit, having made most of their decisions already. Sales and customer service people need to be ready to find out the stage the customer has reached before helping them to make the right decision for them 2 Engaging with the customer Having clarified where the customer is on their journey to making a purchasing decision, our next responsibility is to create and build a trusting relationship on both sides. This involves establishing rapport quickly to ease the communication process, thus enabling smooth transactions, both now and in the future 3 Questioning and listening skills for gathering information Developing these skills requires practice so that the communication becomes natural for the customer. This helps the customer to feel comfortable with us and work with us towards an effective solution. We discuss different types of question and how to use high-gain questions to uncover key information. Active listening will ensure that we can really help customers get what they need 4 Overcoming objections and excuses If we have followed the process properly and really understood the customer, then there should no further objections or barriers to completing the transaction. The reality is that there will still be the occasional issue that needs clarifying, so we need to prepare for possible objections and questions that customers might have. This includes probing objections so that we fully understand the customer's perspective before constructing suitable responses or solutions 5 Gaining commitment and ending the call Customers want to gain a solution to the issue they are facing and the sooner we can help them achieve that the better. Guiding the customer and helping them to believe in their own decision is part of our role. This section is dedicated to getting commitment all the way along the process, not just at the close 6 Dealing with difficult and challenging situations The realisation that everybody is different, with different personality types, different ways of looking at the world and different goals, is key to understanding sales. With this is mind we discuss these differences and how we adapt our approach to ease communication and maintain trust and understanding 7 Action plans Course summary and presentation of action plans