1175 Listening courses in Cardiff delivered Online

Overview Improve your knowledge of the English language and pronunciation and practice your speaking and vocabulary with our video lessons and with live face to face with the trainer online and In-Class. Choose your English course level from our wide range of english courses and start learning online today. Take any of our high quality online English lessons with the highlu experienced trainer and improve your English speaking skills along with your grammar, reading and writing. Start by taking our English lessons to help you find your level and increase your communication skills also find lessons and resources to improve your English skills. Throuh this course you will get more practice to improve your general English with our extended listening and reading materials and online trainer led training. Improve your the grammar and vocabulary and support your learning.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will explore the background and techniques of customer interactions. You will: ?Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. ?Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. ?Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. ?Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. ?Identify remote customer service communication channels and apply remote customer service best practices. ?Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. ?Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. 1 - Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service 2 - Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction 3 - Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers 4 - Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening 5 - Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices 6 - Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues 7 - Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process

Unlock the power of proficient English communication with our Functional Skills English course. Elevate your speaking, listening, reading, and writing abilities to new heights. Designed to make you a confident and effective communicator, this course is your ultimate guide to mastering English skills at an advanced level.

This ESOL Level 2 Online Course is accredited by Pearson Edexcel and regulated by Ofqual.  The academic and general qualification Pearson Edexcel is created to advance and improve learners' skills while advancing knowledge. With the aid of Edexcel certifications, students can advance either into a higher education programme or right into the workforce.  Qualifications, exams, and assessments are governed in England by Ofqual (The Office of Qualifications and Examinations Regulation). They are in charge of identifying the knowledge, skills, and understanding that students have displayed, and also ensure that all the assessments and exams reveal what a student has accomplished. Course Curriculum Reading Identifying the Main Point 00:15:00 Predict the Meaning of Unfamilar 00:15:00 Purposes and Types of Texts 00:15:00 Reading Strategies 00:10:00 Scanning Practice. 00:15:00 Speaking and Listening Speaking and Listening 00:20:00 Writing L2 Writing Paragraphs 00:15:00 Set 21 Writing Level 2 - QP 00:15:00 Writing Exam - Task 1 - Plan Writing. 00:20:00 Writing Exam - Task 2 - Fill in a Form. 00:15:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Learn the English Speaking Skills you need to prepare for Job Interviews and to help you rise to the Advanced/Proficiency Level.

If you're willing to take for your IELTS exam for the first time or solely want to learn more about IELTS, then this IELTS Exam Course is perfect for you. The course focuses on four skill components of the IELTS test which are Reading, Listening, Writing, and Speaking. You'll learn some fundamental techniques including improvising reading and writing skills, identifying difficulties and how to overcome those difficulties, structuring sentences, and tips for writing task 1 and task 2. You'll discover plenty of tips to improve your fluency in speaking English. This comprehensive course guides you on how to understand the reading sections, following with the different question types. Furthermore, this course also provides you with a greater understanding of the test format. Join this course today and explore an easy way to get your best IELTS score. What Will I Learn? Improve your overall band score on the IELTS exam. Watch a native English speaker answer every type of question on the IELTS exam! Complete IELTS preparation in Reading, Writing, Listening, and Speaking. Practice strategies for both Writing Task I and Writing Task II. Special strategies for answering questions in the listening section and resources for further practice. Reading strategies for both the general exam and the academic exam. Requirements Basic English skills No previous knowledge about the IELTS exam is required to take this course. Who is the target audience? Students of all levels who want to improve their IELTS scores Students who want to improve in any section: Speaking, Writing, Listening or Reading Those who want to watch a native English speaker answer exam questions Introduction Academic VS General IELTS FREE 00:04:00 How the IELTS Exam is corrected 00:05:00 Listening Listening Introduction 00:06:00 Listening Section 1 00:06:00 Listening Section 2 Maps 00:06:00 Listening Matching 00:06:00 Listening Section 3 Multiple Choice 00:08:00 Listening Section 4 00:05:00 Listening Sentence Completion 00:06:00 Reading Reading Section Introduction 00:07:00 Reading Survey a Passage 00:06:00 Reading Completion 00:14:00 Reading Matching Headings 00:07:00 Reading T/F/NG 00:09:00 Reading Multiple Questions 00:08:00 Writing Writing Marking Criteria 00:12:00 Writing Introduction 00:09:00 Writing Intoducation Paragraph 00:06:00 Writing Body Parargagraph 00:07:00 Writing Conclusion Paragraph 00:03:00 Developing an Argument 00:07:00 Irrelvant Information 00:05:00 Appropriate Style and Tone 00:08:00 Two Questions Essay 00:08:00 Writing Opinion 00:07:00 Writing Discussion 00:09:00 Course Certification

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Unlock the power of proficient English communication with our Functional Skills English Level 2 course. Elevate your speaking, listening, reading, and writing abilities to new heights. Designed to make you a confident and effective communicator, this course is your ultimate guide to mastering English skills at an advanced level.

Learn the English Speaking and Presentation Skills you need to rise to the Advanced/Proficiency Level and get the English-language job you want.

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD Certification Service Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning Learn from anywhere, whenever you want Why Academic IELTS Test Preparation Course right for you? Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this academic IELTS test preparation course will set you up with a solid foundation to become a confident IELTS trainer and develop more advanced skills. This comprehensive academic IELTS test preparation course is the perfect way to kickstart your career in the field of IELTS candidate. This course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. How Will I Benefit? Boost your career in IELTS candidate Deepen your knowledge and skills in your chosen field just in hours not years! Study a course that is easy to follow. Save money and time by studying at your convenient time Have access to a tutor whenever you are in need So, what are you thinking about! Start getting the benefits by enrolling today! Academic IELTS Test Preparation Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Course Curriculum Introduction Academic VS General IELTS How the IELTS Exam is Corrected Listening Listening Introduction Listening Section 1 Listening Section 2 Maps Listening Matching Listening Section 3 Multiple Choice Listening Section 4 Listening Sentence Completion Reading Reading Section Introduction Reading Survey a Passage Reading Completion Reading Matching Headings Reading T/F/NG Reading Multiple Questions Writing Writing Marking Criteria Writing Task 1 Writing Introduction Writing Introduction Paragraph Writing Body Paragraph Writing Conclusion Paragraph Developing an Argument Irrelevant Information Appropriate Style and Tone Two Questions Essay Writing Opinion Writing Discussion Who should take this course? This comprehensive academic IELTS test preparation course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of IELTS candidate. Entry Requirements There are no academic entry requirements for this academic IELTS test preparation course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Certification Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org